Yotpo Features
Consumer Intelligence (2)
Customer Feedback
Based on 48 Yotpo reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.
Sentiment Analysis
Based on 38 Yotpo reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
Revenue Reporting
As reported in 18 Yotpo reviews. Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
Based on 36 Yotpo reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.
Dashboard
Based on 52 Yotpo reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.
Media Monitoring (3)
Social Networks Monitoring
As reported in 15 Yotpo reviews. Helps track and monitor social media trends and interactions.
Social Media Management
Based on 34 Yotpo reviews and verified by the G2 Product R&D team. Helps manage social messaging and measures the full impact of social campaigns.
Digital Media Monitoring
Based on 28 Yotpo reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.
In-House Management (1)
Team Workflow
Helps establish a workflow that allows team members to communicate effectively and collaboratively. This feature was mentioned in 15 Yotpo reviews.
Collection (5)
Authentification
Based on 44 Yotpo reviews and verified by the G2 Product R&D team. Provide multiple methods of user authentication such as social media accounts.
Review Forms
Based on 58 Yotpo reviews and verified by the G2 Product R&D team. Generate review forms and questionnaires to gather feedback from users.
Personalization
Based on 57 Yotpo reviews and verified by the G2 Product R&D team. Ability to personalize review forms and questionnaires based on user type.
Engagement
Based on 53 Yotpo reviews and verified by the G2 Product R&D team. Allow users to share, like/dislike, and comment on reviews.
Community Q&A
Based on 48 Yotpo reviews and verified by the G2 Product R&D team. Consumers can ask questions about products and request feedback from peers.
Moderation (3)
Reviewer Validation
Based on 60 Yotpo reviews and verified by the G2 Product R&D team. Checks to ensure the reviewers are real people who used the products.
Response Types
Based on 55 Yotpo reviews and verified by the G2 Product R&D team. Evaluate consumer feedback to ensure that it's authentic and relevant.
Legal Agreements
Based on 43 Yotpo reviews and verified by the G2 Product R&D team. Define and implement terms and conditions for privacy, copyright, or intellectual property.
Use Cases (3)
E-commerce
Based on 62 Yotpo reviews and verified by the G2 Product R&D team. Reviews can be collected directly from e-commerce platforms or online stores.
Retail
Based on 43 Yotpo reviews and verified by the G2 Product R&D team. Reviews can be distributed across multiple channels (online, in store, etc.).
Customer Service
Based on 53 Yotpo reviews and verified by the G2 Product R&D team. Allow consumers to provide feedback while interacting with customer service representatives.
Administration (5)
Incentives
Based on 51 Yotpo reviews and verified by the G2 Product R&D team. Provide incentives for reviewers, such as coupons and gift cards.
Syndication
Based on 40 Yotpo reviews and verified by the G2 Product R&D team. Manage syndication to distribute reviews across multiple channels.
Insights
Based on 50 Yotpo reviews and verified by the G2 Product R&D team. Analyze data points such as page views, average rating, or consumer sentiment.
Content
Based on 51 Yotpo reviews and verified by the G2 Product R&D team. Support multiple types of user generated content such as text, video, or photos.
Sampling
Based on 34 Yotpo reviews and verified by the G2 Product R&D team. Manage product samples used for promotional purposes.
Display Options (4)
Badges
Based on 40 Yotpo reviews and verified by the G2 Product R&D team. Generate multiple types of badges based on user ratings.
Widgets
Based on 56 Yotpo reviews and verified by the G2 Product R&D team. Create reviews widgets that can be embedded on websites and online stores.
Integration & APIs
Based on 57 Yotpo reviews and verified by the G2 Product R&D team. Provide APIs or direct integration with e-commerce software and website builders.
Marketing
Based on 50 Yotpo reviews and verified by the G2 Product R&D team. Manage marketing campaigns, as well as SEO, SERP, and A/B testing.
Loyalty Experience (6)
Loyalty Engine
As reported in 38 Yotpo reviews. Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors.
Rewards
Offers a flexible and customizable reward system. This feature was mentioned in 38 Yotpo reviews.
Membership
Segments customers into tiers or membership groups. 30 reviewers of Yotpo have provided feedback on this feature.
Personalization
Based on 33 Yotpo reviews. Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc.
Gamification
Provides gamified features such as badges, achievements, and leaderboards. 22 reviewers of Yotpo have provided feedback on this feature.
Loyalty Cards
Includes tools for managing and designing branded physical or digital loyalty cards. 27 reviewers of Yotpo have provided feedback on this feature.
Loyalty Platform (5)
Communication Tools
Based on 31 Yotpo reviews. Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications.
Customer Relationship Management (CRM)
As reported in 27 Yotpo reviews. Allows users to view and manage customer profiles within the platform.
Loyalty Analytics
As reported in 31 Yotpo reviews. Offers comprehensive analytics to track ROI and engagement with the loyalty program.
Localization
Supports multiple languages and currencies. This feature was mentioned in 23 Yotpo reviews.
Integrations
Based on 33 Yotpo reviews. Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms.
Visual UGC (4)
Campaign Customization
Provides users with tools to rebrand users’ content with creative customizations, themes, promotional elements, etc.
Widget Customization
Allows users to customize the UGC widget with their own logo and branding
Widget
Allows users to display a UGC gallery on their website
Media Library
Gives users a central place to store and manage UGC through folders, tags, etc.
Integrations (4)
Social Media
Integrates with social media platforms to collect customer posts that mention or display a particular brand
Content Creation
Integrates with content creation tools to allow users to edit and customize content
Marketing Automation
Integrates with marketing automation software to feed content into existing marketing workflows
Rights Management
Integrates with social media platforms to allow brands to reach out directly to users to request rights to reuse their content
Support (2)
Onboarding
Provides personalized onboarding sessions to help brands get started
24/7 Client Support
Provides 24/7 customer support and technical assistance through different channels like email, chat, call, and video
Performance (2)
UGC Analytics
Gives users insights into customer behavior and campagin performance by tracking clicks, views, content metrics, and user sentiments
Lazy-Loading
Enables UGC galleries to intelligently load only when they are ready to be used, reducing overall page weight and improving website performance
Generative AI (2)
AI Text Generation
As reported in 13 Yotpo reviews. Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Loyalty Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Customer Advocacy (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Review Management (2)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation





