Userback Reviews & Product Details

The convenience of raising bugs without having to navigate to another page; I use it quite frequently Review collected by and hosted on G2.com.

- When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore)

- The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations

- The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately

- I also keep getting unnecessary email updates on bugs I raised Review collected by and hosted on G2.com.

I love using Userback for its seamless integration with Jira, which is incredibly helpful for my development team as it allows us to manage and track bugs directly within Jira. This connection streamlines our workflow, making the entire process of bug collection and management smoother and more efficient. The widget feature in Userback is another aspect I appreciate, as it facilitates easy feedback and bug reporting during user testing. Additionally, I found the initial setup of Userback to be super easy, which made the onboarding process hassle-free. These features have enhanced our ability to conduct early pilot testing for our product, Adviskin, allowing for efficient feedback collection and bug management. Review collected by and hosted on G2.com.

Some users found it difficult to use the Userback widget, which led to confusion. To address this, I had to simplify the widget by reducing its features, such as removing video capturing, and provide instructions to users on how to use the tool effectively. Review collected by and hosted on G2.com.

I genuinely appreciate Userback for being the most affordable platform of its kind, which has been a significant factor across multiple companies I've owned and recommended to over 10 companies I’ve worked with. Its simple connection to systems like Teamwork enhances our project management process seamlessly. The support provided is phenomenal, always responsive and efficient. Userback’s constant growth and improvements based on user feedback is something I value highly. I have found the process of grabbing visitor data, including browser information, session data, images, videos, and annotations, to be incredibly streamlined. This ease ensures that users can efficiently convey what they’re seeing, allowing developers to promptly see and address what needs fixing. The widget is one of the most valuable features for me, as it simplifies feedback submission significantly. The integration capabilities of Userback make it really straightforward to manage feedback and integrate it directly into our project management tool of choice. The speed of support and ease of use are standout features, and the setup was quick without requiring any developer knowledge. I confidently recommend Userback as it consistently performs excellently without any cons, making it the best choice in its category. Review collected by and hosted on G2.com.

Nothing. It's phenomenal. Review collected by and hosted on G2.com.

I use Userback as a tool to effectively track and manage feedback on our website, which is crucial for improving user experience and ensuring that we address client concerns efficiently. One of the standout features I appreciate is the ease with which I can enter comments and upload screenshots, simplifying the process of giving detailed feedback. This functionality significantly enhances communication clarity. Moreover, the platform's user-friendly attributes are reflected in how easy it is to log in and get started, which is a major time-saver and reduces the friction often associated with learning new software. The initial setup was smooth and straightforward, contributing to a seamless user onboarding experience, which I value greatly. Review collected by and hosted on G2.com.

I think the organization is a little confusing. I wish it was easier to find my way to the comment status in the board view. Review collected by and hosted on G2.com.

I love how Userback makes it incredibly easy for testers to provide detailed information on errors or requested changes, ensuring I have all the specifics about what they're discussing. The ease of adding Userback to any web app or site is fantastic, as it ensures testers understand how to submit bug reports or feature requests clearly. I enjoy the functionality of sending messages back and forth with the tester after receiving a report, which helps in resolving or further addressing the issues efficiently. The initial setup of Userback is remarkably simple, just requiring a paste of some embed code, and branding it is equally straightforward. This seamless integration and its comprehensive reporting capabilities make Userback far superior to using emails as I did before, which weren't nearly as effective. Review collected by and hosted on G2.com.

I can't think of anything I dislike. Review collected by and hosted on G2.com.

I love that Userback is really easy to use in my browser, which simplifies my workflow significantly. I don't have to upload any images separately because I can just take a screenshot and comment right on the feedback item. This functionality drastically smooths the process of providing website reviews and feedback. Additionally, Userback excels in resolving efficiency problems and styling issues for my developers. It makes it super easy to task out updates all at once to my team of developers. I also appreciate having the ability to assign certain feedback items efficiently to my team, which enhances our collaborative work. Overall, the efficiency that Userback provides is one of its standout features for me. Review collected by and hosted on G2.com.

I think the user experience of Userback could be improved. It's a bit complicated and difficult to create new projects, which could be made easier and more straightforward. The process of adding users and defining roles is also not as clear as it could be. There's some ambiguity about who should be assigned to which roles, especially for admins who seem to automatically become part of every project. Overall, simplifying these aspects would greatly enhance the user experience. Additionally, while the initial setup is pretty easy, navigating the system post-setup can be challenging for those without extensive technology experience. Making the interface more intuitive and user-friendly would make it more accessible. Review collected by and hosted on G2.com.

I find it really easy to implement Userback, and I particularly appreciate the point and click feature for sharing feedback. It makes it very clear what needs to be implemented in terms of changes to the client's website. The ability to collect all of that information very simply and have a visual view of everything that needs to be changed is extremely beneficial. It streamlines what would have been a lot of back and forth, turning it into a simplified process. Userback allows our team to efficiently identify changes, reducing unnecessary communications and expediting the client feedback loop. The overall implementation process was smooth and quick, letting us get up and running within a week. Review collected by and hosted on G2.com.

I find there is a bit of a learning curve for our clients using Userback. Some clients think they have submitted feedback, but they haven't clicked the submit button, which can be confusing. I would prefer if there were fewer clicks required to collect, review, and submit feedback, making the process more streamlined. Additionally, it would be beneficial to have the ability to scroll through a full website page and give feedback throughout, instead of needing to submit and then submit again after scrolling. Review collected by and hosted on G2.com.

I really appreciate how Userback effectively bridges the feedback gap from our users, allowing for direct communication and providing visibility into errors we weren't previously aware of, along with positive feedback for the team. I find the ease of integration to be outstanding, making the feedback process seamless with our existing systems. I also appreciate the pricing. Userback's ease of use is another significant advantage, simplifying the experience from beginning to end without any issues. The initial setup was extremely easy, which was a huge relief and made the onboarding process smooth and efficient, further cementing my recommendation of the tool to others. Review collected by and hosted on G2.com.

I have not enjoyed using Userback for actual error tracking. The tool seems to aggregate too much feedback rather than focusing on actual errors, which complicates error identification and management. Additionally, the duplication management is not as efficient as I would like, leading me to prefer managing feedback through Slack. Lack of message translations is also extremely awkward Review collected by and hosted on G2.com.

I really appreciate how clean the user interface is, as it makes navigating the platform straightforward. Additionally, the range of data we can collect from users significantly helps us accelerate our QA process. Overall, this tool has become a major time saver for our team. Review collected by and hosted on G2.com.

I sometimes struggle to figure out how to manage projects and team members within the platform. Additionally, not being able to automatically translate our clients' comments into our own language is inconvenient and ends up costing us extra time. Review collected by and hosted on G2.com.

I like how seamless userback can be integrated into our web app, every user has a quick and simple way to provide feedback. And that we can reply to them Review collected by and hosted on G2.com.

User have no overview of the provided feedback in the widget. All communication has to be continued via email, very often user don't understand that they can reply via email too and send attachments.

Overview of all requests directly inthe widged and possibility to do comments there, would be much easier.

User have to type their name and email each time they create feedback in the widget. A deeper integration with our app could prefill this user data. Review collected by and hosted on G2.com.