--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-12' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, enabling intuitive feedback collection and efficient navigation throughout the platform. (62 reviews) - Users praise the **intuitive feedback management** of Userback, making it easy to communicate issues efficiently. (37 reviews) - Users praise the **setup ease** of Userback, finding the installation process seamless and intuitive for gathering feedback. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and collaboration with clients and teams. (29 reviews) - Users love how **Userback simplifies user feedback collection** , making communication and collaboration seamless for efficient resolutions. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users note a **limited customization** of Userback, desiring enhanced branding options and better control over widget aesthetics. (17 reviews) - Users express concern over **feature limitations** , such as overwhelming notifications and insufficient mobile testing capabilities. (13 reviews) - Users find the **missing features** in Userback frustrating, particularly the lack of ticket tracking and mobile testing capabilities. (13 reviews) - Users find the **limited features** of Userback constrain customization and hinder efficient feedback and testing processes. (9 reviews) - Users note the **limited customization options** in Userback, hindering personalized client interactions and ticket management. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. Simple to Use and Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Blake N. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Userback?** I love the fact that Userback can be super lightweight or it can offer a wide variety of functionalities and customizations for a reasonable price. I've used other feedback tools and I can see myself only using this from here on out no matter the size of the organization I'm assisting. **What do you dislike about Userback?** Like any software, there are occasional bugs or a new feature that has room for improvements. UNLIKE other software, the team is super responsive and has, over the course of my usage, even implemented a few direct feature requests that I have submitted. I got updates from the team along the way. The only other thing to note is that there isn't a high level of customization with the integrations. This makes it both really easy to set up but somewhat limited in customizability. **What problems is Userback solving and how is that benefiting you?** We have both internal users and external users. The system makes it easy to not only acquire the feedback we need, but also immediately translate it into an actionable work item via the Jira integration. Previous methods required lot's of manual effort or duplication to get the same results. **Official Response from Matthew Johnson:** > Thank you for your positive review! We're glad to hear that you find Userback to be a valuable feedback tool for your organization. We understand the importance of integrations and customizability, and we are continuously working to enhance these aspects of our platform to better serve our users. ### 2. The automatic session recording saves a lot of time (and top-notch support) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** The automatic recording of the user session even before they have sent a report, an effective support that unlocked our account. And many connected services! **What do you dislike about Userback?** The lack of advanced customization with connected services like ClickUp: it's impossible to disable the AI summary title (or have it in French) and impossible to customize data mapping in the ClickUp integration (custom fields, task type). **What problems is Userback solving and how is that benefiting you?** Bug diagnosis: it is greatly accelerated with automatic session recording with video with annotated timeline + console messages **Official Response from Matthew Johnson:** > Thanks so much for this feedback! Really appreciate the shout-out for our support team and glad to hear the automatic session recording is accelerating your bug diagnosis process. Your point about ClickUp integration customization is well taken. I'll pass this feedback to our product team as we continue to enhance our integrations. Thanks again for taking the time to share your experience. ### 3. The best cost benefit **Rating:** 4.5/5.0 stars **Reviewed by:** Hemily Borges . | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Userback?** It's the best value for money because it has most of the essential features at a fair price. The support is great and responds to questions or requests. **What do you dislike about Userback?** What it has in some others in the same segment is the AI ​​Chatbot part to provide customer service, but it is not so necessary. **What problems is Userback solving and how is that benefiting you?** The main issue resolved was easier bug reporting. I also use it for CSAT surveys; it's quick and easy. **Official Response from Matthew Johnson:** > Thanks for your feedback Hemily! Really great to hear that you're experiencing value from Userback for bug reporting and surveys. ### 4. Effortless Setup Makes Onboarding a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** alex g. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** How easy it is to set up and easy it is for users to use. **What do you dislike about Userback?** There are some limitations to tags, and other ways to customize the widget, but overall great tool. **What problems is Userback solving and how is that benefiting you?** It provides a way for users to provide feedback and reprot bugs **Official Response from Matthew Johnson:** > Thank you for the great review! Really appreciate hearing that both the setup and user experience are effortless - that's exactly what we aim for. ### 5. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Ease of capturing feedback and ability to capture different modes like screenshot, full page, video, etc. Ability to tag and organize feedback. **What do you dislike about Userback?** There's one more project management board to have to manage in addition to Jira. Even though we can send bugs directly to Jira, the team has to periodically go to the Userback project management board to make sure all bugs have been moved along/aren't stale anymore. **What problems is Userback solving and how is that benefiting you?** Ability to capture and organize feedback and consistent way. **Official Response from Matthew Johnson:** > Thanks for the feedback! Really glad the capture modes and organization features are making feedback management easier for your team. I hear you on managing multiple boards. One approach some teams use is keeping Userback as the primary feedback hub and only syncing items to Jira when they're ready for dev work. But I know that's not always suitable for everyone. I'll pass your feedback on to our product team as they're always striving to help our customers manage feedback faster. Appreciate you taking the time to review! ### 6. Excellent Widget UX and Effortless to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhanshu . | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Userback?** Good customer/reviewer widget UX. Easy Usage. **What do you dislike about Userback?** 2-way click sync is not that seamless to use **What problems is Userback solving and how is that benefiting you?** WE use internally for bug reporting and feature requests **Official Response from Matthew Johnson:** > Thank you for the review! Great to hear the widget UX and usability are meeting your needs for internal bug tracking and feature requests. ### 7. Reliable Feedback Tool at a Fair Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Userback?** Good product, fair price, does what it says. I design websites and use it as a tool for clients to leave feedback. **What do you dislike about Userback?** UI could be a bit better IMO and some features are lacking, but overall it's a good product. **What problems is Userback solving and how is that benefiting you?** Allows me to easily gather website feedback from clients. ### 8. Effortless Client Feedback with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Userback?** Ease of use for the client, specificity in leaving feedback **What do you dislike about Userback?** Doesn't have visible pins on the page where feedback has been l left, which is a feature in Bugherd **What problems is Userback solving and how is that benefiting you?** Allowing internal and external teams to leave very specific feedback, easy ability to organize feedback depending on complexity of dev edits ### 9. Great Webapp Integration, Needs More Flexible Resolution States **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Userback?** The integration into the webapp works well. I especially like the screenshots that are automatically sent with each bug. **What do you dislike about Userback?** There is only one resolved state. I want to resolve the issue with multiple states, like "void", "fixed", "won't fix", etc. You can make other intermediate states, but I want multiple states that represent the terminal classification and are eventually removed from view. **What problems is Userback solving and how is that benefiting you?** Getting feedback from users with as low friction from users as possible. **Official Response from Matthew Johnson:** > Thanks so much for your feedback and I'm pleased to hear that Userback is helping you collect feedback and bugs from users in your web app. Interesting idea with regards to multiple resolve states. I'll pass that on to our product team for consideration. ### 10. Excellent tool for help desk services. **Rating:** 5.0/5.0 stars **Reviewed by:** Storm W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Userback?** I like the simplicity and functionality. The integration to our platform allows our users to very easily contact us, provide screenshot of the location on our website (annotate issues/leaves notes), and get speedy responses from the stafff. I also truly appreciate the team and developers--it has been a wonderful 4 years of experience as partners and I appreciate the level of support they give my group. Honestly, it's one of the reasons I haven't moved to a different help desk system--it just works for what we need. **What do you dislike about Userback?** I really don't have much to dislike about it. It provides the level of API access I need to help transfer data from our website to the system. It integrates well and provides what we need. I think if one thing I had to mention--I wish there was an option to build question fields in certain types of "tickets". It would help us to be able to ask a few up front questions when collecting data. **What problems is Userback solving and how is that benefiting you?** Ability to support our users by seeing what they see when submitting a ticket. ### 11. Easy to Use, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Annie S. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Userback?** ease of use for screenshots and recordings like that there is a browser extension **What do you dislike about Userback?** more categories could be helpful for bug/ improvement/ suggestions **What problems is Userback solving and how is that benefiting you?** helping us with technology creation **Official Response from Matthew Johnson:** > Thank you for your feedback! We're glad to hear that you find Userback easy to use and that the browser extension is helpful. We appreciate your suggestion for more categories. Great news on that point - you can actually create your own categories to help you organize feedback. Plus we've just released a new feature that automatically categorizes feedback with AI. Hope that helps :) ### 12. Make sure you bring users back...with...UserBack 😀 **Rating:** 5.0/5.0 stars **Reviewed by:** Dinos P. | President & Chief Website Consultant, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Userback?** The tool holds up extremely well for recording users feedback on my client websites. I've never seen any issues with the tool itself as it always just completes it's mission without distraction. The integrations (I particularly use Basecamp + GitHub) are solid and work well. **What do you dislike about Userback?** Sometimes it's too easy for people to provide feedback....so I get more feedback than I'd like sometimes, but I suppose this is a good thing! ;-) **What problems is Userback solving and how is that benefiting you?** I build, design & manage websites for a living as a single person business. My Problem: Consistently getting the things I need to resolve issues and complete updates on websites was always a struggle before UserBack. It's hard for people to create screenshots often & provide the necessary information. My solution: started using UserBack. I've been able to significantly reduce the time & cost to maintain websites and my clients have been happier since they know it's easy to provide feedback + just get things done. ### 13. Effortless Integration and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** easy integration and versatile usability **What do you dislike about Userback?** it doesn't work very well with native SPAs **What problems is Userback solving and how is that benefiting you?** bugs are easier to trace and replicate rather than manually adding links, account details and screenshots **Official Response from Matthew Johnson:** > We're glad to hear that you find Userback easy to integrate and versatile to use. We appreciate your feedback about its compatibility with native SPAs and will take it into consideration for future improvements. ### 14. Clean Interface and Intuitive Board View **Rating:** 4.5/5.0 stars **Reviewed by:** Mathieu P. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** The board view and the cleanness of the GUI **What do you dislike about Userback?** It is hard to find where manage members on a project. **What problems is Userback solving and how is that benefiting you?** Website quality assurance before and after delivery to clients **Official Response from Matthew Johnson:** > Thank you for the positive feedback on the clean interface and board view. We understand your frustration with managing project members and will work on making that process more intuitive. It's great to hear that Userback is helping with website quality assurance for your clients. ### 15. Screenshot Feature Makes User Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** The screenshot functionality, so useful. Getting users to explain which area of the platform they're experiencing issues with is so complicated. **What do you dislike about Userback?** Widget could be more customisable., sometimes it's difficult to integrate. **What problems is Userback solving and how is that benefiting you?** Bug reporting by users, feedback for testing before releasing new features **Official Response from Matthew Johnson:** > Thanks for this! Love hearing that the screenshot feature is simplifying how users communicate issues to your team. Sorry to hear you've had some customization challenges. Our docs at https://docs.userback.io/ have additional instructions that might help, but if you're stuck, reach out to support@userback.io and we'll help get it sorted. Appreciate the review! ### 16. Great to organise quick feedback tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Valerio B. | UX Practices Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Userback?** simplicity of use, versatility, and almost ZERO learning curve. The custmer support is very reactive! **What do you dislike about Userback?** perhaps having more cutomizations options would help **What problems is Userback solving and how is that benefiting you?** a simple way to organize bugs on the spot **Official Response from Matthew Johnson:** > Thanks for the kind review Valerio. Really pleased to hear that Userback is helping you with you bug reporting and management. ### 17. Userback makes feedback collection effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Userback?** Super easy to set up and use, and it’s been a smooth experience from day one. Their customer support is genuinely top-notch — fast, helpful, and friendly. Would definitely recommend to friends or anyone looking for a simple, effective way to gather user feedback. **What do you dislike about Userback?** I wish more users would use Userback from our platform but this is not a problem with Userback in itself more so the habit of users providing feedback with their time. **What problems is Userback solving and how is that benefiting you?** Userback is helping us collecting user feedback and bugs directly from the application we build. It also allows us to track issues to our Jira easily. **Official Response from Matthew Johnson:** > Thank you for the fantastic review! Really appreciate the shout-out for our support team - we'll make sure they see this. Great to hear setup was smooth and that Userback is making feedback collection effortless for you. Thanks for the recommendation and for being such a great customer! ### 18. Userback has been a game-changer for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Niels W. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Userback?** The ability to quickly document bugs with images or videos and send them directly to our development team has streamlined our entire bug reporting process. **What do you dislike about Userback?** While I've been using Userback for quite some time now, I can't think of anything I've disliked. The platform has consistently met our needs, especially in terms of its ease of use and the quality of the feedback we've been able to collect. **What problems is Userback solving and how is that benefiting you?** Userback has enabled us to quickly identify and resolve bugs, resulting in significantly improved customer satisfaction. Our customers are consistently impressed by how rapidly we can address their issues. ### 19. Userback enabled our agency to fully reimagine our QA process! Great tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Userback?** Simplicity and flexibility of QA boards and tasks management is awesome, so is the widget and Chrome extension - we got both our team and our customers to use Userback for QA reports submission and feedback submission. Love the new flow, it really helped our processes reach the next level. **What do you dislike about Userback?** Options for tickets and boards privacy and sharing are quite limited - for example, options for internal users (e.g. agency staff) vs options for external users (e.g. collaborators / clients / feedback audience). Hopefully Userback team will add a bit more flexibility at this front. **What problems is Userback solving and how is that benefiting you?** Userback allows our delivery teams to handle QA reports on clean separate project based boards, unify standards of bug report submission workflows, and also allow a single entry point of QA feedback submission for all of our clients. ### 20. A Game-Changer for User Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userback?** The platform simplifies collecting and managing user feedback in a way that's intuitive and efficient. Its visual feedback feature is particularly powerful, allowing users to annotate screenshots and videos directly, which makes understanding their issues much easier. The integration options are another standout. Slack to allow exchange between the team member regarding the issue, and Asana to track and share ticket status for the users. The Userback support is also extremly responsive and was able to adapt to our needs. **What do you dislike about Userback?** To use Userback at a full potential would need to have already reach a crtical size in terms of users, which can be a bit steep for some smaller company and startups. **What problems is Userback solving and how is that benefiting you?** Allows to documents very well userfeedback either for potential bugs or suggestion of new feature. It makes the overall process very efficient. ### 21. MUST for our company **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Userback?** Easy to use, integrations, options that gives to the user and specially the support from the team and their pricing. Daily usage for us!! **What do you dislike about Userback?** Everything is wonderful, thank you! Every time there is a question, support is there :) **What problems is Userback solving and how is that benefiting you?** It was really hard for us to obtain feedback and now we receive a ton of requests every day. ### 22. Our Clients Rave About It **Rating:** 5.0/5.0 stars **Reviewed by:** Renaud G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Userback?** - Simplified Feedback Collection: Ever since I started using Userback, collecting feedback from my clients regarding website edits has become a breeze. It's so much easier and efficient now. - 2 Way Trello Integration: This feature has been a game-changer for me. The seamless 2-way integration with Trello streamlines my workflow, making it so much more organized and effective. - Client-Friendly Interface: I've received several comments from my clients on how intuitive and easy-to-use they find the Userback interface. It's always a win when both the service provider and the clients are happy with a tool! **What do you dislike about Userback?** Pricing Concerns: There's no denying the immense value that Userback brings to the table. However, I did have a moment's pause considering the pricing. Although it offers a competitive rate compared to some of its rivals, I can see how it might be a little daunting for smaller businesses or freelancers to pay for the plan that has integration. We wish there was an intermediate plan that considered small shops that still need the integration with Zapier or Trello. **What problems is Userback solving and how is that benefiting you?** The number on issue we had has a web agency is to collect edits after the initial work has been done. Screenshots pasted into google docs...NO MORE! Since we implemented Userback we never had that issue again. **Official Response from Komal Shahzeb:** > Thank you for taking the time to share your feedback about your experience with Userback. We greatly appreciate your kind words regarding the value that Userback provides. It's fantastic to know that our platform has been valuable to you. We understand your concerns about the pricing and its potential impact on smaller businesses and freelancers. Your insights are truly valuable to us as we continuously work to enhance our offerings. While we aim to maintain competitive pricing, we also recognize the importance of catering to a diverse range of users. We are always looking for ways to improve our plans to better align with the needs of all our users, including those who are just starting out or have more specific requirements. Please rest assured that your feedback has been shared with our team, and we will be exploring options to introduce plans that cater to smaller businesses without compromising on essential integrations. Thank you once again for being a valued Userback user and for sharing your thoughts with us. ### 23. Excellent tool to collect user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Marly A. | Analista de QA Sênior, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Userback?** Allows internal configurations, in addition to enabling full interaction with users. It greatly assists in product, community, support, and QA processes. I recommend it for user satisfaction management. **What do you dislike about Userback?** The API could be included in the Startup plan. **What problems is Userback solving and how is that benefiting you?** Allowing users to send their pains and satisfactions with the product. ### 24. Streamlined our agency client's feedback and requests overnight. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Userback?** The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined the need to juggle feedback from multiple sources to just one. **What do you dislike about Userback?** 1. I was surprised to find out that client accounts count toward your total users. This limits the number of clients we can give access to projects and provide feedback. 2. Slack is limited to one channel integration per project 3. Linear integration is missing full status sync and priority sync. **What problems is Userback solving and how is that benefiting you?** Userback provides our clients with one place to provide feedback or new requests. This streamlined process helps us better serve our clients faster and more efficiently with more detailed bugs or feedback requests which cuts off a lot of back and forth with clients for more information. **Official Response from Komal Shahzeb:** > Hey there! Thanks so much for taking the time to share your experience with us. We're thrilled to hear that Userback has been such a game-changer for your QA process and project management, and that it's been reliable for your clients. We hear your concerns about the limitations you've experienced with client accounts, and we totally understand how frustrating that can be. We're constantly looking for ways to improve our product and make it work better for our users. There may be a way to provide high-level support for your customers without them logging in at all, so we'd love to connect with you directly to explore some solutions together. Regarding your feedback on Slack integration and Linear integration, we appreciate you taking the time to let us know. We'll definitely pass that along to our product team for consideration. At the end of the day, we're committed to helping you streamline your feedback process and better serve your clients faster and more efficiently. If you have any other feedback or suggestions on how we can improve your experience, please don't hesitate to reach out to our support team at support@userback.io. ### 25. Great Value! Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers. **What do you dislike about Userback?** There is nothing that I dislike about Userback. **What problems is Userback solving and how is that benefiting you?** The typical user who provides feedback or submits bugs often leaves out extremely important details that delays the process to resolving the issue. Without these key details support teams are forced to go back and ask questions and likely the person will not reply or does not know how to answer them. Userback collects screenshots, console errors, and urls which allow our team to pinpoint exactly where the issues are. **Official Response from Komal Shahzeb:** > Thank you so much for taking the time to leave us a review, Brian. We're happy to hear that Userback has been helping your team pinpoint issues quickly and efficiently. ### 26. love it, use it every day **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel V. | Web Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Userback?** I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues. **What do you dislike about Userback?** some of the email notifications are going in the spam folder, but maybe that is just my email settings. **What problems is Userback solving and how is that benefiting you?** I am able to identify issues with the website straight away and than fix it for a better experience. Also, the ability to keep all tasks in one place is amazing. **Official Response from Komal Shahzeb:** > Thanks a bunch for taking the time to leave us a review! It's awesome to hear that you're finding Userback to be a valuable tool for collecting and tracking feedback and tasks. Sorry to hear that some of our email notifications are going to your spam folder. We're here to help you discover why this is happening and get it sorted. If you continue to experience this issue, just shoot us an email at support@userback.io and we'll jump on it. Thanks again for choosing Userback as your feedback and bug reporting tool. We're committed to making your experience as smooth as possible! ### 27. Great way to asynchronously get user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Lora K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Userback?** It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like. It is also extremely straightforwad from the end user's perspective - even non tech-savvy users take advantage of it to report issues or make suggestions for our platform. **What do you dislike about Userback?** Nothing to dislike - we haven't had any issues so far. **What problems is Userback solving and how is that benefiting you?** Userback has supported our product since its launch and has really helped us gather and prioritize user feedback. We are working with users who are located in a very distant timezone, so being able to asynchronously gather feedback has been crucial for the product team. Having all this integrated with Jira, so all feedback is visible to the whole team is another great feature. ### 28. Userback is a great tool for teams **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Userback?** Two things: #1 So easy to install and configure on our WordPress sites. #2 It's so easy to view and work through the feedback items list and set/filter feedback item status. **What do you dislike about Userback?** There's really nothing that I dislike about Userback. I'm sure there's features would be helpful if added, but this tool does so much for my team and I. Maybe even more integrations in the future? Or the ability to add custom Statuses. **What problems is Userback solving and how is that benefiting you?** Accepting feedback from my team and clients in a way that is easy to use for everyone. I find it incredibly easy to manage the feedback items. I don't have to search around to find something. I like being able to change the status of feedback and filter the feedback by status. ### 29. Userback is a great tool for quickly aggregating user feedback from clients and testers alike. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Userback?** Userback is easy to integrate into websites, and provides a unified surface for feedback from all of a project's stakeholders. The context around submitted feedback, including screenshots and device information, is an invaluable tool for developers, and the ability to organise feedback is a great project management tool. **What do you dislike about Userback?** Userback lacks some of the more powerful project management abilities of similar software (e.g. Jira), and parts of the interface can be frustrating to use. For example, there appears to be no way to preview or quickly preview or action a ticket from the board view, and there is no easy way to navigate between tickets. **What problems is Userback solving and how is that benefiting you?** My company works on many websites, and we often turn to Userback as the quickest solution for aggregating feedback from both our internal testers and from clients. The feedback UI is easy enough for clients to understand and use, and lives directly in the site itself, which makes it easier to gather feedback from clients. ### 30. Your only tool to frictionlessly capture user feedback and bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Userback?** Easier UX for user to share feedback and bug reports. **What do you dislike about Userback?** Hard to group bugs, feedback, we have a lot of repetitive feedback but there is no way to organize it. **What problems is Userback solving and how is that benefiting you?** Getting the word from our users and adjusting our software accordingly and faster. **Official Response from Komal Shahzeb:** > Thank you for sharing your thoughts with us, Hamza! We're thrilled to hear that you find Userback's UX easy to use for gathering feedback and bug reports. Your feedback about grouping is really valuable to us as we strive to continually improve Userback's functionality. We're excited to let you know that we've recently added a merge feedback function which can help with the organization of feedback further. We're glad that Userback is helping you to get feedback from your users faster and adjust your software accordingly. If you'd like to learn more about filtering and organizing feedback, feel free to connect with our team directly at support@userback.io. We're always happy to share best practices with our users. ### 31. 4 years experience in software development and Data Analsyt **Rating:** 4.0/5.0 stars **Reviewed by:** Juuko H. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Userback?** you get insights about the product at the end-user perspective **What do you dislike about Userback?** nothing in particular,i there should an improvement on the user interface **What problems is Userback solving and how is that benefiting you?** Userback is solving a problem of product testing at testing stage **Official Response from Komal Shahzeb:** > Thank you for taking the time to leave us a review, Juuko. We appreciate your feedback about the user interface. We're always looking for ways to improve our platform and make it more user-friendly, so we'll definitely take this into consideration. If you ever have any questions or want to learn more about how to get the most out of Userback, contact our Userback Experts at support@userbck.io. We'd be more than happy to connect with you for a session on best practices and understanding what success means for you. ### 32. Amazing tool and amazing team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo M. | Lead developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Userback?** We love how Userback helps our team to be on top of their game regarding client feedback and team communication. We love how easy it is to use and the range of integrations it has available. We love how quickly Userback turns around new features and how they listen to their community to improve/expand their solution. **What do you dislike about Userback?** That is not free hahaha. So far, we have had a great experience with the tool, and the Userback team is constantly releasing new features and improvements that are very useful for us. Hard to find something that we dislike at this stage. **What problems is Userback solving and how is that benefiting you?** Client feedback and team communication during web development and UAT stages. We can collect the information we need in different formats (recordings, screenshots, etc) then prioritise it and action it efficiently. ### 33. An effective, with a few tough edges. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh C. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Userback?** Userback is incredibly easy to integrate into existing sites, and offers a wide selection of tools such as the ability for a user to capture either a screenshot or screen recording of their screen, right out of the box. **What do you dislike about Userback?** The integrations with things such as Notion are so far quite unreliable, making it hard for developers to easily share the status of tickets, bugs and feature requests. **What problems is Userback solving and how is that benefiting you?** Userback allows me to quickly integrate a feedback suite into my existing React site, using just a few lines of code. ### 34. Superb feedback from my clients! **Rating:** 5.0/5.0 stars **Reviewed by:** SAKSIDA J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Userback?** What I appreciate most about USERBACK is the interface and the ease of use of the software. Much simpler for me as a webmaster and it allows my clients to create their content as they want and where they want... **What do you dislike about Userback?** A tutorial for client-side installation would be a plus. **What problems is Userback solving and how is that benefiting you?** Recurrent problem of websites and content optimization ### 35. Editor feedback on bug reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Userback?** I like the possibility to add screeshots easily. **What do you dislike about Userback?** The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me. **What problems is Userback solving and how is that benefiting you?** Solving linguistic bugs and helping the team track them more easily. **Official Response from Komal Shahzeb:** > Thank you for sharing your feedback with us! We're delighted to hear that you've found success with Userback's screenshot feature. We're sorry to hear that you've experienced difficulties with the comments and replies feature, as well as with the tagging function. We understand the importance of being notified when someone leaves a comment or tags you in a feedback item. We wanted to let you know that we've recently made improvements to the commenting feature, and we hope this addresses the issue for you. Additionally, we're excited to release a completely reworked commenting UI within the next few weeks. In the meantime, we recommend checking your notification settings to ensure that you're set up to receive notifications for comments and tags. If you require further assistance, our Userback experts are eager to help and can be reached at support@userback.io. ### 36. Easy to use and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** Easy to use and efficient. I did not need a training to be able to use it quickly. **What do you dislike about Userback?** For my liking, I did not notice anything majour that I disliked. **What problems is Userback solving and how is that benefiting you?** Easy to track all the changes and who needs to take action. Very clear. **Official Response from Komal Shahzeb:** > Thank you for taking the time to leave us a review. Happy to hear that you found Userback easy to use. Our goal has always been to provide a tool that is intuitive and user-friendly, so it's great to know that we've achieved this with you. ### 37. Its good for capturing user feedback & bugs , becomes very handy tool for that. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Userback?** Best way to capture feedback & assign it to the team internally & option to have communication internally. **What do you dislike about Userback?** Sometime user identity doesn't work with the users. **What problems is Userback solving and how is that benefiting you?** It helps & channelize the user feedback in very user freindly way **Official Response from Komal Shahzeb:** > Thanks for the review! We're glad that Userback has been useful for capturing feedback and bugs, and we're especially happy that the commenting and communication features are working well too. With regards to identifying users, did you know we have an automated way to detect users who are logged into your application (or website), so they don't need to manually type in their contact details. You can learn more about this feature on our website: https://userback.io/user-insights/ If you need any help with this feature or if you want to learn how others have successfully implemented it, please don't hesitate to reach out to our Userback Experts at support@userback.io. ### 38. Very easy to integrate, great set of 'out of the box' features **Rating:** 4.0/5.0 stars **Reviewed by:** Sidd G. | Vice President of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Userback?** - Session Replay, Console Logs are built in ! Jira integration is also very nice. **What do you dislike about Userback?** - Targeting users is a bit clunky (it requires me to give them a custom query parameter). Perhaps have a way to target users by login credentials ? SOme users have reported that the admin console freezes up and/or crashes. **What problems is Userback solving and how is that benefiting you?** - Makes it super easy to automate the reporting of issues with various user flows on the website. Especially like how it seamlessly fits into our existing JIRA flow ### 39. An excellent tool that checks many boxes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Userback?** Great product, very intuitive, and gets the job done! **What do you dislike about Userback?** I haven't identified a downside to using the product. **What problems is Userback solving and how is that benefiting you?** It has helped keep our QA efforts and new feature requests organized and streamlined. **Official Response from Komal Shahzeb:** > Thank you very much for taking the time to review Userback. We are so pleased to hear our product checks all your boxes and is meeting both your expectations and have been a great help in keeping QA efforts organized. ### 40. Very handy to get review and feedback from users **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** user friendly: very easy, not necessary to have login for users and easy to implement **What do you dislike about Userback?** the price: the plans are quite expensive **What problems is Userback solving and how is that benefiting you?** easy to access: directly from the software ### 41. Simple feedback gathering tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2023 **What do you like best about Userback?** Easy to integrate into your platform. Simple widgets and customizable. **What do you dislike about Userback?** No canvas recording currently with session recording. **What problems is Userback solving and how is that benefiting you?** Gathering user feedback and bug reporting **Official Response from Komal Shahzeb:** > Thank you for sharing your thoughts on Userback. We're glad to hear that you find it easy to integrate into your platform and appreciate the simplicity of the widgets along with the customization options. Regarding your feedback on canvas recording, we understand how this feature can be valuable for some users and it's definitely something that we'll take into consideration as we continue to develop and improve Userback. As you mentioned, one of the key benefits of using Userback is its ability to streamline the process of gathering user feedback and bug reporting. By providing an easy-to-use tool for users to submit feedback and bugs, it allows you to quickly identify and address issues, ultimately improving your product and user experience. Thank you again for your feedback and please don't hesitate to reach out to our support team at support@userback.io if you have any further suggestions or questions. ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** Userback is easy to use, good ui and simple to navigate. UX and functionality is good too. **What do you dislike about Userback?** Until now, I haven't found a dislike thing about Userback. **What problems is Userback solving and how is that benefiting you?** It helps to track and managing the bugs and issues in a single place is always good to manage **Official Response from Komal Shahzeb:** > Glad to hear that to find Userback easy to use - thanks for your support and kind words. ### 43. Pretty Good Tools for Bug Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Ardhika Lutfi N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Userback?** I really like the UI which is so simple and easy to use for our users to send a screenshot or even video feedback when errors occurred on our website. We help them better by replicating the issues that happen and finding a solution for them. We also use some features for our Internal designer use to collaboratively work on reviewing a design project by uploading a draft design to the platform and inviting our team to review them. **What do you dislike about Userback?** I don't have any complaints so far about the product simply because it fits in with my use case. I'm an early user of Userback and seeing them growing so fast by hearing people's feedback, I'm happy to use them for a long time. **What problems is Userback solving and how is that benefiting you?** Most of the problems that I solved are bug tracking. Many users sometimes have a hard time explaining errors that occurred on their ends because they don't have the technical background to do so. Userback helps us and our users to report the error with simple feedback like screenshots or Videos directly sent to our technical support team to be reviewed and find a solution for them. We also use the software to do design review of our product internally, we use the platform to upload some design draft and invite our team to review those inside the platform. ### 44. Essential Feedback Tool for Most Business Types **Rating:** 5.0/5.0 stars **Reviewed by:** Phil G. | Associate Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy to set up specific projects so all info stays united under that project. The easy addition of other team members who need be involved, communicate and manage process cycle makes it clear for everyone (including clients) on what needs address why someone did something in the past or will do again next week- as long they are following outlined procedures well! A great feature about this system is there feedback button - you'll only see it if your logged into account because anyone not signed onto an existing session; which helps protect privacy **What do you dislike about Userback?** *The introduction video explains the process for designers and clients as well. The use cases on this site offer more information about how it works, but we could also look at our main website to get a better understanding of what's happening.* *It seems like there are still some details that need work - such as figuring out where feedback should go in relation with design choices or something else not quite clear enough when looking at all three tabs together (Input). Additionally, I don't know if "Design" needs anything before going into its own section because you can see concepts without applying them yet just by scrolling through pages instead **What problems is Userback solving and how is that benefiting you?** The design team is able to get feedback from clients faster and more efficiently. In-person meetings are replaced by video conferences, which can also be taken anywhere! ### 45. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** It is easy to use and quick respond to tickets. Easy to integrate. **What do you dislike about Userback?** All fine. There is nothing for disliking. **What problems is Userback solving and how is that benefiting you?** It solved for me to track user activity and resolve that. **Official Response from Komal Shahzeb:** > Thank you for taking the time to share your positive experience with Userback! We're thrilled to hear that our platform has been easy to use and has helped you track user activity efficiently. ### 46. not very useful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** video recording and session recording features **What do you dislike about Userback?** most of the user feedbacks are not useful to our bug fixing or improvements **What problems is Userback solving and how is that benefiting you?** can save time from asking user questions and reproduce the issue **Official Response from Komal Shahzeb:** > Thank you for taking the time to leave a review, and we're sorry to hear that Userback has not been as useful as it could be. We appreciate the constructive feedback and would love to connect with you to learn more about your experience and how we can improve it. In the meantime, we'd be more than happy to connect you with our team for a session on best practices and understanding what success means for you. Feel free to reach out to us at support@userback.io.and we can find a time that works for you! ### 47. Saves time, improves communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Ralf L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Easy to install and easy to use by clients and colleagues (designer/developer). Communication via comments on the Userback site works well. Meanwhile I have used Userback for several years and am still happy with it. **What do you dislike about Userback?** Only one language, English. Like that I can only use for a few of my clients who are ok with that. **Recommendations to others considering Userback:** If you work with clients on something design or web related, and you are ok to use this in English only, definitely give it a try. **What problems is Userback solving and how is that benefiting you?** Useful especially in complex projects. Issues can be communicated and discussed more easily with Userback than by any other means I know of. Very easy to learn by most clients. Some still prefer email. Just the language is still a big problem for us. Also useful in communication between designer and developer! ### 48. One of my best investments ever **Rating:** 5.0/5.0 stars **Reviewed by:** Just S. | President + Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Userback?** There is a lot to love about Userback. What I appreciate the most is the commitment to active and consistent development of the tool. Since I first began using Userback in 2019 the updates and additions have been stellar. I love the simplicity of the tool and the features have been generous and powerful. I love that I can embed the feedback tools anywhere I work across multiple CMS systems. The reliability has been great as well. **What do you dislike about Userback?** Even though I love the simplicity of the UX, the UI could use a little more attention. I also would like a greater array of customization options and granular design controls. **What problems is Userback solving and how is that benefiting you?** Ability to get user feedback not only on the design and use of my sites but also using it for project feedback and product feedback. ### 49. Userback: An Indispensable Tool In Our Arsenal **Rating:** 5.0/5.0 stars **Reviewed by:** Shane B. | Founder **Reviewed Date:** May 06, 2022 **What do you like best about Userback?** I've been a Userback customer for several years and it's by far the best tool out there for acquiring visual feedback on our clients websites. And as I'm always testing new tools to compare against those I've been using, I've tried them all, and Userback is by far, the best. **What do you dislike about Userback?** I honestly can't think of anything I don't like about Userback, it addresses all of my needs in generating visual feedback on our client's websites. As with any SaaS, there's always going to be room for improvements here and there, but the team at Userback is constantly making it a better product, and by the time I've become aware of areas for improvement, those improvements have already been made. **What problems is Userback solving and how is that benefiting you?** User back eliminates the confusion that can arise when trying to communicate about visual issues via email. It also saves us a huge amount of time troubleshooting issues that can come about with so many variations in browsing environments from one user to the next. ### 50. Makes my team's QA efforts so much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Userback?** Built in screenshots is very helpful, and the ability to annotate **What do you dislike about Userback?** Screenshots can appear squished/distorted if the brwoser window is too narrow **What problems is Userback solving and how is that benefiting you?** Solving having to deal with messy Asana boards and conflicting tasks/errors on different platforms ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+21%3A03%3A38+-0500&secure%5Bsession_id%5D=57cabdde-eb2b-427e-98d9-98c433ce4539&secure%5Btoken%5D=72af44b0f31ed1f0c77a450be46fa775ef2ab0973e3fe8c5813daeee99ea0c28&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)