1. [Home](https://www.g2.com/) 2. ... 3. [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) 4. [Userback Discussions](https://www.g2.com/products/userback/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e598018a26f1c8abd497d33903afb39/userback.png "Product Avatar Image") ![Reward for good Userback reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Userback reviews") ](/products/userback/reviews) [ Userback ](/products/userback/reviews) (290)4.7/5 Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. Feedback items are enriched with screenshots, session data, and technical metadata so product teams can make informed decisions quickly, without switching between tools. - Visual feedback and bug reporting: Users submit annotated screenshots, screen recordings, and comments directly within the app. Bug reports automatically capture console logs, browser details, and other technical metadata for faster troubleshooting. - Session replay: Visualizes real user behavior alongside submitted feedback, helping teams identify and address issues in context. - In-app surveys and feature portal: Customizable NPS, CSAT, and CES surveys measure user sentiment and satisfaction. The feature portal lets teams manage, prioritize, and validate product ideas with their customer base. - AI-powered insights and automation: AI automatically categorizes feedback as bugs, ideas, or general inquiries, detects sentiment, and generates titles. Automation rules handle tasks like assignment and setting due dates. - Integrations and browser extension: Userback integrates with tools including Jira, Slack, Intercom, ClickUp, and GitHub. A browser extension is available for capturing feedback from any website or web application. Userback offers a Free Plan with essential features. Paid plans scale according to user needs, and all plans, including Free, support unlimited feedback collection. Show More * * * ### 21 Discussions ### 21 Participants ### 83.0 Nps Score Already have Userback? ### All Userback Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Userback used for? ](/discussions/what-is-userback-used-for) What is Userback used for? [ Session Replay Software ](https://www.g2.com/tags/session-replay-software)[ User Research Software ](https://www.g2.com/tags/user-research-software)[ Bug Tracking Software ](https://www.g2.com/tags/bug-tracking-software)[ Software Testing Tools ](https://www.g2.com/tags/software-testing-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Userback+questions+and+get+answers+from+expert+users+in+our+Userback+Discussions+section.&title=Userback+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuserback%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Userback+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuserback%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuserback%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Userback+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuserback%2Fdiscuss%0aAsk+Userback+questions+and+get+answers+from+expert+users+in+our+Userback+Discussions+section.) 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Answer a few questions to help the Userback community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuserback%2Fdiscuss%3Fsmall_ask%3Duserback) No