Userback Features

As reported in 13 Userback reviews. Provides a place for product users to interact and ask questions.

Provides a medium for users to make suggestions for the product. 29 reviewers of Userback have provided feedback on this feature.

Based on 26 Userback reviews. Ranks the priority of a task.

As reported in 23 Userback reviews. provides a Kanban board to visualize tasks.

As reported in 21 Userback reviews. Enables the creation of custom workflows to facilitate various processes.

Based on 40 Userback reviews and verified by the G2 Product R&D team. Text-based surveys or quizzes related to user experience.

Based on 38 Userback reviews and verified by the G2 Product R&D team. Individually recorded video clips based on situations or prompts.

Based on 50 Userback reviews and verified by the G2 Product R&D team. Screenshots or in-context photos sent in from users.

Based on 48 Userback reviews and verified by the G2 Product R&D team. Text responses to situational prompts.

Intercepting users during application usage. 29 reviewers of Userback have provided feedback on this feature.

Based on 40 Userback reviews and verified by the G2 Product R&D team. Intercepting visitors while on particular webpage.

Based on 37 Userback reviews and verified by the G2 Product R&D team. Actionable data generated from user responses.

Based on 44 Userback reviews and verified by the G2 Product R&D team. Collaborative tools for analyzing or repurposing responses.

Based on 41 Userback reviews and verified by the G2 Product R&D team. Tools for tagging, storing, and searching responses.

Actionable data generated from user responses

Tracks where users are clicking on a web page.

Tracks mouse movement over a web page.

See where users experience the most difficulty on a web page.

Tracks sessions where users encountered errors and bugs.

Offers insights into relationships between user information and user behavior.

Leave notes on sessions and bugs.

Collects user information (location, IP address, email, etc.).

Search sessions by keywords or IP address.

Give users in-app method of reporting bugs and leaving general performance feedback. 89 reviewers of Userback have provided feedback on this feature.

Based on 86 Userback reviews. Give testers in-app method of reporting bugs and leaving general performance feedback.

Give team members method of reporting bugs and leaving comments on bug status. 78 reviewers of Userback have provided feedback on this feature.

As reported in 69 Userback reviews. Provide reproducible, insightful info surrounding bug and crash scenarios.

Based on 78 Userback reviews. Track history of bug status by application version, date, etc.

Based on 63 Userback reviews. Store bug tracking data for an appropriate and useful amount of time.

Create a unique survey link to invite respondents

Capture video feedback via vendor app

Invite respondents via in-app or on-site widget

Collect and archive video responses in a private media library

Tools for tagging, filtering, and searching video responses

Publish or share videos privately within the organization or publicly online

Features for ensuring privacy compliance

Condenses long documents or text into a brief summary. 20 reviewers of Userback have provided feedback on this feature.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Improves performance based on feedback and experience This feature was mentioned in 24 Userback reviews.

Based on 24 Userback reviews. Engages in human-like conversation for task delegation

Based on 24 Userback reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation