Userback Reviews & Product Details

I like how Userback makes collecting and managing user feedback simple and actionable. The visual annotations, screenshots, and automatic context help us understand issues quickly, streamline collaboration, and resolve feedback faster without back-and-forth. That the reason it is userfriendly Review collected by and hosted on G2.com.

There’s very little to dislike overall, but occasionally the volume of notifications can feel overwhelming, and some advanced features take a bit of time to explore and configure effectively. Review collected by and hosted on G2.com.

Userback makes it super easy to share websites with clients and QA teams for testing and feedback resolution. It's easy to use and has both a widget and a chrome plugin. The team is actively improving it to so it's only getting better. Review collected by and hosted on G2.com.

Syncing between third party tools could be improved. Would be nice if you could choose which bugs get synced to places like Jira rather than all or nothing syncing. Review collected by and hosted on G2.com.

I love how Userback is incredibly easy to install and how versatile it proves to be in use. The level of detail that Userback offers on the back end significantly enhances our understanding of what clients are observing, and it provides comprehensive insights into the feedback they are leaving. I find it particularly valuable that it includes screenshots with feedback, allowing us to perceive precisely what the client experiences. Furthermore, Userback facilitates clients in providing detailed feedback through screen share recordings, which is incredibly beneficial for thorough understanding. Its ease of setup has made the initial process of implementation simple and quick. Additionally, the integration with WordPress streamlines our workflow, allowing us to efficiently gather and analyze client feedback directly within our existing framework. Review collected by and hosted on G2.com.

There is nothing i dislike about userback Review collected by and hosted on G2.com.

I appreciate how Userback consistently works without glitches, providing a reliable experience. The capability to embed scripts smoothly into the system without interfering with existing code is particularly valuable. I am impressed by how flawlessly the plugins perform, ensuring seamless integration into my workflow. The built-in screen capture feature is extremely helpful as it allows me to quickly capture and see additional information, such as user browser settings, without having to ask the client for it. This feature provides information at my fingertips, simplifying my process. Additionally, the overall setup of Userback was super easy, which adds to its appeal by reducing any initial setup frustration. Review collected by and hosted on G2.com.

I would like there to be more abilities to provide client branding in the feedback emails and interface, as opposed to being limited to generic branding. This would allow for better customization and personalization in communications with clients. Review collected by and hosted on G2.com.

I love Userback for its user-friendly interface, which makes project management easy by allowing me to keep an overview at all stages of each task. The interface is intuitive, facilitating a seamless experience when managing website rebuild projects across different clients. The ability to use Userback to maintain clear communication among the team and developers about tasks, bugs, and other issues is incredibly valuable. Additionally, I appreciate the Userback extension that lets me capture exactly what I need to describe, enhancing our project documentation and communication efficiency. Setting up Userback was also very easy since the platform is straightforward, making everything clear from the moment it is opened. I use Userback with Google Chrome, which complements my workflow effectively. Despite using other project management tools like Asana, I prefer Userback due to its superior usability and effectiveness in meeting my project needs. Review collected by and hosted on G2.com.

I find it inconvenient that the microphone cannot be set to default off when recording. Additionally, when recording in a browser in mobile view, I am unable to move the recording bar, which is frustrating. Review collected by and hosted on G2.com.

I find Userback incredibly valuable for gathering feature requests and bug reports, as it helps me proactively look for areas to improve. The platform eliminates the guesswork in issue diagnosis, enabling me to understand problems thoroughly through the provided screenshots, logs, and session replays. This capability means I gain authentic insights into how users interact with the app, even when their descriptions are vague. I specifically appreciate the session replays and the rage clicking feature, which allows me to identify when users are frustrated. By examining these moments, I'm able to jump directly to the relevant parts of a session, quickly identifying and resolving issues such as why the app might feel 'stuck' to a user. Additionally, setting up Userback was very straightforward, making it an easy addition to my workflow. Review collected by and hosted on G2.com.

I don't particularly like going through the issues list/kanban board within Userback. I prefer to pipe all issues to Linear and handle them there. Additionally, I would like to be able to comment on a report and have Userback send an email to the user who submitted the report rather than keeping it in the thread where the user cannot or won't access it. My users prefer to communicate via email instead of having to open the Userback interface. Review collected by and hosted on G2.com.

I absolutely love the comprehensive features of Userback that enhance our testing processes, making it an invaluable asset for our UX agency. The User Experience (UX) and User Interface (UI) are top-notch, ensuring that our workflow is smooth and intuitive. Its ease of setup is impressive, requiring minimal effort to get started, which saves us significant time and allows us to deploy faster. Reliable code injection is another standout feature, as it ensures robust functionality across various scenarios. I appreciate that Userback works seamlessly anywhere, providing flexibility and consistency in operations. Its slick design and responsive performance mean there are no delays in capturing feedback and assigning tasks to our team, greatly enhancing our productivity. The capability to track progress effectively is another bonus that keeps our projects and timelines on target. My clients also love Userback as it reinforces our position as a serious UX agency, enabling us to provide swift and efficient feedback management. Overall, Userback significantly reduces the complexities involved in web-based testing, making it an indispensable tool for us. Review collected by and hosted on G2.com.

I find the lack of mobile app testing functionality in Userback limiting, as our app development agency needs a tool for mobile UAT similar to what Userback does for web. Additionally, the absence of an AI prompt engine to translate feedback for developers and designers slows down the process. I also feel the need for a library of dev/UX/UI/testing terminology to help capture needs succinctly. The inability to record testing sessions with analytics and track users’ eye movements, as well as record users via camera during testing, are significant drawbacks. Moreover, I'd appreciate more integrations with other tools to enhance the overall functionality. Review collected by and hosted on G2.com.

I love Userback's ease of setup, which is truly amazing and makes it accessible for anyone to start using right away. The straightforward setup process is so simple that it encourages users to provide feedback immediately, which is crucial for our beta testing. Additionally, I appreciate the option to style the floating badge within the platform, adding a level of customization that can be useful for our needs. This capability, combined with the simplicity of getting started, helps in gathering valuable feedback from our users. The platform's intuitive ease of use is a significant benefit, making Userback incredibly appealing for us. The effectiveness of the system is reflected in the increased amount of feedback we receive compared to previous methods. Based on my experience, I feel confident enough to give Userback a perfect score of ten when recommending it to colleagues, which speaks volumes about its utility. Review collected by and hosted on G2.com.

I think the cost structure of Userback could be improved. It seems like there is a need to pay a certain amount right away. While I don't mind paying for a solution that works, I believe that as we scale, Userback becomes more interesting. So, it would be ideal if the pricing matched the scaling process. Review collected by and hosted on G2.com.

The convenience of raising bugs without having to navigate to another page; I use it quite frequently Review collected by and hosted on G2.com.

- When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore)

- The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations

- The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately

- I also keep getting unnecessary email updates on bugs I raised Review collected by and hosted on G2.com.

I love using Userback for its seamless integration with Jira, which is incredibly helpful for my development team as it allows us to manage and track bugs directly within Jira. This connection streamlines our workflow, making the entire process of bug collection and management smoother and more efficient. The widget feature in Userback is another aspect I appreciate, as it facilitates easy feedback and bug reporting during user testing. Additionally, I found the initial setup of Userback to be super easy, which made the onboarding process hassle-free. These features have enhanced our ability to conduct early pilot testing for our product, Adviskin, allowing for efficient feedback collection and bug management. Review collected by and hosted on G2.com.

Some users found it difficult to use the Userback widget, which led to confusion. To address this, I had to simplify the widget by reducing its features, such as removing video capturing, and provide instructions to users on how to use the tool effectively. Review collected by and hosted on G2.com.