--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-07' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, enabling intuitive feedback collection and efficient navigation throughout the platform. (62 reviews) - Users praise the **intuitive feedback management** of Userback, making it easy to communicate issues efficiently. (37 reviews) - Users praise the **setup ease** of Userback, finding the installation process seamless and intuitive for gathering feedback. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and collaboration with clients and teams. (29 reviews) - Users love how **Userback simplifies user feedback collection** , making communication and collaboration seamless for efficient resolutions. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users note a **limited customization** of Userback, desiring enhanced branding options and better control over widget aesthetics. (17 reviews) - Users express concern over **feature limitations** , such as overwhelming notifications and insufficient mobile testing capabilities. (13 reviews) - Users find the **missing features** in Userback frustrating, particularly the lack of ticket tracking and mobile testing capabilities. (13 reviews) - Users find the **limited features** of Userback constrain customization and hinder efficient feedback and testing processes. (9 reviews) - Users note the **limited customization options** in Userback, hindering personalized client interactions and ticket management. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvester M. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Userback?** What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother. Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches. Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better. I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. **What do you dislike about Userback?** Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. **What problems is Userback solving and how is that benefiting you?** Userback solves the problem of unclear and scattered feedback from clients. Instead of getting vague emails or long message threads, I receive precise, visual feedback on UI, UX, design, and technical issues all in one place. This helps me understand exactly what needs fixing or improving without guessing (well, almost, but that's on clients). **Official Response from Matthew Johnson:** > Really glad Userback is keeping client feedback organized and saving you from the email chaos. Appreciate the kind words about the regular improvements too. We're always working on making it better. Hope you get a chance to try the MCP integration soon! ### 2. Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Goher K. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Userback?** I’ve been using Userback since 2019, and I really love how the platform has evolved over the years. It started as a simple feedback tool and has grown into a complete user feedback and bug reporting solution. Features like annotated screenshots, video feedback, session replay, surveys, and integrations make it extremely useful for SaaS and web application teams. The interface is clean, easy to use, and continuously improving. **What do you dislike about Userback?** One thing I’d really like to see improved is the Ideas Portal branding and customization. The default portal URL format like https://xyz.ideas.userback.io/p/ doesn’t look very professional or fully white-label for client-facing use. It would be great to have more advanced white-label options, including fully custom domains and deeper branding control for the ideas portal experience. Other than that, the platform continues to improve regularly with useful updates and new features. **What problems is Userback solving and how is that benefiting you?** We use Userback to collect bug reports and visual feedback directly from users inside our web applications. Users can easily share screenshots, recordings, and comments, while technical details are automatically attached for developers. This saves a lot of time for our support and development teams and helps us resolve issues much faster. **Official Response from Jonathan Tobin:** > Thanks for being with Userback since 2019 -- that means a lot. We're glad the platform has grown with your needs over the years. Your feedback on the Ideas Portal customization is well noted and appreciated. ### 3. Userback has become our go‑to tool for fast, visual, and accurate feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jitin S. | Freelance Worker & Technical Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** Userback effortlessly turns messy, unclear feedback into something visual, structured, and immediately actionable. The combination of annotated screenshots and video recordings has completely changed how our team handles bug reports and feature requests, making it much easier to understand what’s happening and what needs to be done next. **What do you dislike about Userback?** There’s nothing major for me to complain about, but I do think the dashboard could load a bit faster when there are lots of reports. I’d also love to see more native integrations so I don’t have to rely as much on Zapier or webhooks. Overall, these feel like minor issues compared with the value the product provides. **What problems is Userback solving and how is that benefiting you?** Userback has helped us reduce friction, speed up fixes, and maintain a much smoother feedback loop across the entire product lifecycle. With Userback, every report now comes with visual context. No more unclear, incomplete, or hard‑to‑reproduce issues/feedback. You can now monitor centralized feedback easily rather than having it dispersed over emails, chats, and spreadsheets. Additionally, clients feel more empowered because they can now report problems easily and intuitively. **Official Response from Rebecca Henrique:** > Great feedback Jitin! Really glad Userback is helping your team pull feedback together from multiple sources into one place and act on it faster. We really appreciate the honest review! ### 4. Rescued us from the "Vague screenshot + long Slack thread" loop **Rating:** 5.0/5.0 stars **Reviewed by:** Atif R. | Product Design Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Userback?** I love how Userback organizes everything automatically into projects, which keeps feedback organized instead of getting lost in chats or slack threads. It's a game changer, especially for non-technical users who just want to report broken stuff. I also really like how low-friction the reporting process is, making it easy for the team to actually use the widget to report issues. The ability to have everything neatly dropped into relevant folders means that when the dev team has to fix things, they can just open a dashboard and see exactly what's broken. I appreciate how the widget captures environment data with every screenshot, which saves the dev team from having to play detective to reproduce the bug. That's a huge time saver! **What do you dislike about Userback?** Once you get a ton of bugs, QA, PMs, Designers and devs all jumping in, things just keep piling up. And eventually it becomes another inbox for you to check. I guess the biggest hack would be to link it to JIRA or any other ticket management system, so the reported bugs can become a part of the company's ticket management system, instead of living in a separate inbox. **What problems is Userback solving and how is that benefiting you?** Userback streamlines bug tracking and QA by organizing reports into projects, ending back-and-forth between testers and devs. It captures environment data, saving time for devs. The low-friction reporting boosts team adoption, making it easy for non-tech users to report issues. **Official Response from Matthew Johnson:** > We're thrilled to hear that Userback has made bug reporting easy and centralized for your design team. Our goal is to streamline the process and keep everyone aligned, so it's great to know that the email alerts are helping you stay updated in real time. ### 5. Effective Feedback Tool with Challenging Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel D. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I use Userback for feedback from my end users. I like the session replays the most because they help us see exactly what the user did before a problem occurred. This makes it easier to replicate the problem, and we don't have to keep asking what exactly the user did. **What do you dislike about Userback?** The session replays are sometimes buggy and sometimes take a very long time (more than half an hour). Also, the initial installation was quite difficult because we don't use a native Vue project, which made it challenging. As a result, I had to do the installation directly in the HTML. **What problems is Userback solving and how is that benefiting you?** With Userback, users can easily indicate what is going wrong or which features they want. Session replays make it easier to replicate issues without constantly asking users, making troubleshooting more efficient. **Official Response from Matthew Johnson:** > We're glad to hear that you're enjoying the feature-rich solution at an unbeatable price. We're constantly working to improve our platform, so your feedback about linking form fields to Jira is valuable to us. I'll be sure to pass this on to our product team. ### 6. Userback Made Website Content Reviews Effortless, with Customizable Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Jay D. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Userback?** We struggled with how to efficiently perform internal reviews of our website content, using PDFs and live review sessions to our sadness. Userback took all that pain away, was easy to set up, and is customizable where it counts (kanban, skins, workflows). Customer support always responds within 24 hours, though our single issue was related to our own Outlook filters (which Userback helped us tune). **What do you dislike about Userback?** Some opportunities to make Userback even better: 1) Add the option to include an Archive in the Kanban board. 2) Make issues searchable--eventually I'll have 100+issues in a category... **What problems is Userback solving and how is that benefiting you?** Already answered this in "what I like best," but it's the easiest, best way to gather feedback about our live and staging sites without having to mess with PDFs or live reviews. This is the Holy Grail of asynchronous reviews, which is essential for any documentation flow that touches multiple teams (Design, Devs, Product, etc). **Official Response from Matthew Johnson:** > Thanks so much for taking the time to leave this review. I'm really glad Userback has made your content review process easier and that setup was smooth. I appreciate your two suggestions as well and will pass both directly to the product team. ### 7. Streamlined Client Feedback, Easy Integration with WordPress **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** I like the way Userback works because it allows us to receive feedback from our customers, which really helps us in our web design agency. We're able to use it during the first iteration of their design to get specific suggestions, like changing a color or making a text bigger. It makes everything a lot easier since before, we had to rely on emails and figure out exactly what they wanted, which could lead to misunderstandings. Now, clients can leave specific comments directly on the areas, cutting down on confusion. The initial setup of Userback was also extremely easy. **What do you dislike about Userback?** I wish Userback had a direct WordPress integration instead of being a separate system. It would be more convenient to do everything within WordPress. The integration could be better since the feedback sometimes gets reported as bugs rather than just client requests for changes. **What problems is Userback solving and how is that benefiting you?** I use Userback to efficiently collect feedback from clients on web design changes, reducing misunderstandings and eliminating the need to decipher vague email comments. **Official Response from Rebecca Henrique:** > Great feedback Eddy! Really glad Userback is helping your agency collect clearer client feedback and reduce misunderstandings. We appreciate the honest review and thanks for sharing it! ### 8. Detailed In-App Bug Reports That Speed Up Investigation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** The best part about Userback is that users can report issues directly within the UI. It removes the friction of having to switch over to email. The tickets it generates are incredibly detailed, automatically pulling in the user's device info, system specs, and the exact URL they were on. Having all that context upfront makes bug investigation so much faster. **What do you dislike about Userback?** The biggest issue we run into is receiving 'empty' tickets. Users often submit a screenshot without any written description of the problem. It would be great if Userback had an option to make the comment field mandatory, as I currently have to waste time following up with reporters just to find out why they opened the ticket in the first place. **What problems is Userback solving and how is that benefiting you?** Userback helps us bridge the gap between our team and the end-users. Since our product is whitelisted, we don't usually have a direct line to the people actually using it. Userback lets us collect feedback and bug reports in real-time without needing our clients to act as intermediaries. This allows us to identify usability hurdles and fix bugs before our clients even realize there’s an issue. **Official Response from Jonathan Tobin:** > Really glad the auto-attached context is speeding up your investigations. On the empty tickets, worth knowing you can make the description field mandatory in your widget settings. That should cut out the back-and-forth. ### 9. Streamlined Issue Reporting with Userback **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** I use Userback for gathering issue reports from internal QA and clients. I like that it makes vague issue reports less of a problem by providing screenshots, browser info, page URL, and other details that help narrow down the issue. Userback is easy to configure, works with our other tools, and lets us work with our existing flow. I can push issue reports into our issue tracker and work management systems without having to copy or reference tickets in Userback. The initial setup was very easy. **What do you dislike about Userback?** I think Userback could improve by adding AI improvements to help users when their issue reports are vague or unclear. This would aid them in providing the details needed about what happened and what they expected. **What problems is Userback solving and how is that benefiting you?** Userback helps us gather detailed issue reports by providing screenshots, browser info, and page URLs. It fits seamlessly with our existing tools, like Jira and Notion, eliminating workflow disruptions and enhancing issue tracking efficiency. **Official Response from Rebecca Henrique:** > Really appreciate you taking the time to share this Chuck. Great to hear Userback is cutting down on the back-and-forth that usually comes with vague issue reports. AI is definitely something the team is looking into, so this kind of feedback is on point. ### 10. Effortless Bug Tracking with Userback's Widget **Rating:** 4.0/5.0 stars **Reviewed by:** Justin H. | Multi-Instrumentalist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** The embeddable widget is really the core of what we like about Userback. The ability to view feedback is another feature we find beneficial, but really, the widget collecting data is definitely the strongest feature. It's easy to use; it's right there and available, and we can throw it into different web apps. Having multiple accounts in a single setup is helpful because we have several web apps and want to collect data from all of them. The widget just makes it super easy to do that. It was very easy to set up. **What do you dislike about Userback?** I don't really love the reply system. It feels like maybe people aren't getting as in-depth of replies. Normally, I would reply via email to a support ticket or something, and I'm not really clear because I haven't seen what people get back when I push through the reply, but it feels a little thin the way that the client interaction happens. **What problems is Userback solving and how is that benefiting you?** Userback helps us collect bug reports and feature requests easily, providing the console details and screen captures for quick problem-solving. It's crucial for tracing the source of feedback quickly, making issue-solving straightforward. **Official Response from Rebecca Henrique:** > Hi Justin, Really glad the widget is working so well across your web apps. Just to clarify on the reply system, responses are sent to your end users via email so nothing gets missed, I've linked our help article with more information below for you. If you have any questions about it, reach out to us at contact@userback.io! ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews/userback-review-9983806?section=pricing&secure%5Bexpires_at%5D=2026-07-09+08%3A30%3A42+-0500&secure%5Bsession_id%5D=0861bd6d-1a11-4ea5-9e0a-6e6b41098e9b&secure%5Btoken%5D=57e77045f1c0215a12c91ef601b4ccba67edc32e9818d047f0a0ee227c03efb1&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (89 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)