# Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 286 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, with its intuitive interface and seamless feedback collection features. (62 reviews) - Users appreciate the **easy feedback management** with Userback, enhancing communication and streamlining issue identification for teams. (37 reviews) - Users value Userback for its **intuitive setup ease** , allowing seamless integration and effortless feedback collection. (30 reviews) - Users praise the **streamlined feedback process** of Userback, enhancing communication and collaboration for quality product creation. (29 reviews) - Users find Userback to offer **simple and actionable feedback collection** , enhancing collaboration and speeding up issue resolution. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users desire more **customization options** for widget colors and branding to enhance client communication and accessibility. (17 reviews) - Users express frustration over **feature limitations** , lacking summaries and mobile app testing, affecting efficiency and tracking. (13 reviews) - Users find the **missing features** in Userback, such as ticket tracking and mobile app testing, quite limiting. (13 reviews) - Users criticize the **limited features** of Userback, wishing for better customization and mobile testing capabilities. (9 reviews) - Users feel the **limited options for customization** in branding hinder effective communication and personalization with clients. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. Easy Integration, Clean Customizable UI, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Userback?** Ease of integration. Setting it up was as easy as creating an account and adding a small code snippet to the app. The UI is clean, customizable and fits well within our app. The support team is quick to respond to issues or concerns I may have. Works well and quick **What do you dislike about Userback?** I personally expected the REST API to be more fledged out. **What problems is Userback solving and how is that benefiting you?** The flow of managing and handling as well as responding to user submitted feedback is easy through userback and it's integration with Jira **Official Response from Matthew Johnson:** > Really glad Userback is fitting well into your app and making feedback management easier with Jira. Thanks for the feedback on the REST API. Feel free to reach out to us at support@userback.io with your use case and we'll see if we can help. ### 2. Effortless Feedback Collection and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh D. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Userback?** I like how Userback makes collecting and managing user feedback simple and actionable. The visual annotations, screenshots, and automatic context help us understand issues quickly, streamline collaboration, and resolve feedback faster without back-and-forth. That the reason it is userfriendly **What do you dislike about Userback?** There’s very little to dislike overall, but occasionally the volume of notifications can feel overwhelming, and some advanced features take a bit of time to explore and configure effectively. **What problems is Userback solving and how is that benefiting you?** Userback solves the challenge of collecting clear, actionable user feedback by combining screenshots, visual annotations, and technical context in one place. This reduces back-and-forth communication, helps us understand issues faster, and allows us to resolve bugs and usability concerns more efficiently, ultimately improving product quality and team productivity. ### 3. Effortless Feedback Collection and Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Petros P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I find Userback easy to use and appreciate its connectivity with Jira. It's incredibly beneficial to track down early problems and manage all tickets and suggestions by connecting to Jira. The initial setup was also very easy, and it's convenient to have everything in one tool since we use Jira as our main tool for project management. **What do you dislike about Userback?** Nothing **What problems is Userback solving and how is that benefiting you?** I use Userback to collect feedback and find bugs. It helps me track problems early and manage tickets efficiently by connecting to Jira. **Official Response from Matthew Johnson:** > Thank you! Really appreciate hearing that the seamless Jira integration and easy widget setup are helping your team manage bugs more efficiently and conduct better pilot testing. Thanks for the feedback! ### 4. ClickUp-Linked Feedback That Helps Developers Resolve Issues Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** It is linked to clickup and when I submit feedback the developers can quickly see it and resolve it without me having to communicate with them through other platforms **What do you dislike about Userback?** When I use Dev tools to inspect a page to see what it looks like on mobile, the userback extension doesnt easily allow me to screenshot the area I need to **What problems is Userback solving and how is that benefiting you?** It is solving the problem of how clients and team members communicate bugs to one another and makes this process seamless ### 5. An awesome tool for feedback management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** Replay feature, Easy et simple UI interface and Feedback management. Support is also quick to answer. Integration is so simple. **What do you dislike about Userback?** I didn't understand at the first time how to activate replay feature. **What problems is Userback solving and how is that benefiting you?** Manage support globally from ideas to bug tracking. It allows me to quickly setup a such tools with limited effort and small budget. Best of all, the replay feature offer more context about the bug without asking to much to the user **Official Response from Matthew Johnson:** > Thanks for the awesome review! Really glad to hear that the session replay and integration features are working well for you. And great to hear our support team has been responsive! I'll be sure to pass that feedback on to them! :) ### 6. Effortless Website Feedback with Userback **Rating:** 4.0/5.0 stars **Reviewed by:** Mark D. | Director, Web Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Userback makes it super easy to share websites with clients and QA teams for testing and feedback resolution. It's easy to use and has both a widget and a chrome plugin. The team is actively improving it to so it's only getting better. **What do you dislike about Userback?** Syncing between third party tools could be improved. Would be nice if you could choose which bugs get synced to places like Jira rather than all or nothing syncing. **What problems is Userback solving and how is that benefiting you?** It solves having an easy way to get feedback from internal QA teams and external QA teams allowing us to better filter what gets reported to our dev teams. It allows session recording, and easy screenshotting and documentation of issues for passing along to developers or other teams as needed. **Official Response from Matthew Johnson:** > Thanks for the feedback! Glad to hear Userback is making it easy to collaborate with clients and QA teams. Your point about syncing control with third-party tools is spot on. We're actually working on new automation features that will give you greater control over exactly what feedback gets sent to your integrations. Stay tuned for more on this soon! :) ### 7. A great tool for bug tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Easy to use and helpfull to detect bug and solve it. Also brings evidences to detect the issues **What do you dislike about Userback?** more walkthrough needed to start to use the application **What problems is Userback solving and how is that benefiting you?** - Bug tracking and solution. - Bug Triage meetings with QA and Product team **Official Response from Matthew Johnson:** > Thanks for the great feedback! Really glad Userback is working well for your team and helping you detect and resolve issues efficiently. ### 8. Effortless Integration and Collaboration Across Projects **Rating:** 4.5/5.0 stars **Reviewed by:** Welby G. | Sócio-Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Easy to use, with a shared environment for multiple projects, and it’s also easy to integrate with our websites. **What do you dislike about Userback?** Limit of users, I cant add clients to my projects without exceeding the number of users. **What problems is Userback solving and how is that benefiting you?** Bug tracking , and Feedback. **Official Response from Matthew Johnson:** > Thank you for sharing your positive experience with Userback. We're happy to hear that it has made bug tracking and feedback easier for you. We'll definitely take your feedback about user limits into account as we continue to improve our platform. ### 9. Easy Integration but Clunky UI **Rating:** 3.0/5.0 stars **Reviewed by:** Ferdy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** I like how Userback embeds into our site easily. It means I can screenshot or video my site directly, and have this feature in a ticket. The initial setup was very easy. **What do you dislike about Userback?** The UI is a little clunky, making it hard to find tickets. **What problems is Userback solving and how is that benefiting you?** I use Userback for keeping web dev tickets. It helps with tracking tickets and assigning priority. I like how it easily embeds in our site, allowing direct screenshots or video capture within a ticket. **Official Response from Matthew Johnson:** > Really appreciate the feedback! We're actually working on search and filter improvements right now that should make finding tickets much easier. Stay tuned. Good to hear the embed setup has been smooth for your team! ### 10. Effortless Feedback Submission, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Allen C. | Senior Demand Generation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I like that Userback has a widget at the bottom of our page that is easily accessible. It allows me to easily tag and identify issues or changes that need to be made on our website and lets me easily send feedback directly to our web team. **What do you dislike about Userback?** The backend user interface on could be a little easier. **What problems is Userback solving and how is that benefiting you?** Userback lets me easily tag issues on our website and send feedback directly to our web team. **Official Response from Matthew Johnson:** > We're glad to hear that you find Userback easy to integrate and versatile to use. We appreciate your feedback about its compatibility with native SPAs and will take it into consideration for future improvements. ### 11. Quick, Simple Project and Task Management **Rating:** 4.5/5.0 stars **Reviewed by:** Adam H. | Digital Designer / Front end developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** It’s quick and simple. Easy to manage projects and tasks **What do you dislike about Userback?** Notifications can sometimes get missed in my inbox **What problems is Userback solving and how is that benefiting you?** Enables us to provide good quality control and handle teething problems once a site has gone live **Official Response from Rebecca Henrique:** > Great feedback Adam! On the notifications, the Userback inbox is worth checking out. It's a handy way to make sure nothing gets missed. Appreciate you sharing this, and if you ever need help, drop us a line at contact@userback.io. ### 12. Top-Notch Tools That Make Client Feedback Actionable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** The quality of the app and the fidelity of the tools is top notch. It makes it so easy to get feedback from a client and turn that into actionable tasks. **What do you dislike about Userback?** Sometimes clients can have issues understanding how to use the tools. **What problems is Userback solving and how is that benefiting you?** Client feedback on websites primarily. Their tools mean we don't have to guess what the client is referring to as they can markup their feedback directly on a website. ### 13. Effortless Client Feedback with Userback **Rating:** 5.0/5.0 stars **Reviewed by:** Munib A. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** I love how Userback is incredibly easy to install and how versatile it proves to be in use. The level of detail that Userback offers on the back end significantly enhances our understanding of what clients are observing, and it provides comprehensive insights into the feedback they are leaving. I find it particularly valuable that it includes screenshots with feedback, allowing us to perceive precisely what the client experiences. Furthermore, Userback facilitates clients in providing detailed feedback through screen share recordings, which is incredibly beneficial for thorough understanding. Its ease of setup has made the initial process of implementation simple and quick. Additionally, the integration with WordPress streamlines our workflow, allowing us to efficiently gather and analyze client feedback directly within our existing framework. **What do you dislike about Userback?** There is nothing i dislike about userback **What problems is Userback solving and how is that benefiting you?** Userback simplifies client feedback by making it easy to leave comments with screenshots. It provides detailed insights into client views and feedback, enhancing understanding and response. Its ease of installation and versatility add to user convenience. **Official Response from Matthew Johnson:** > We're thrilled to hear that you find Userback easy to install and versatile to use. The level of detail and insights it provides on client feedback is something we take pride in. We're also glad to hear that the integration with WordPress has streamlined your workflow. Thank you for your feedback! ### 14. Userback: Streamlined Feedback Solution with Flawless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I appreciate how Userback consistently works without glitches, providing a reliable experience. The capability to embed scripts smoothly into the system without interfering with existing code is particularly valuable. I am impressed by how flawlessly the plugins perform, ensuring seamless integration into my workflow. The built-in screen capture feature is extremely helpful as it allows me to quickly capture and see additional information, such as user browser settings, without having to ask the client for it. This feature provides information at my fingertips, simplifying my process. Additionally, the overall setup of Userback was super easy, which adds to its appeal by reducing any initial setup frustration. **What do you dislike about Userback?** I would like there to be more abilities to provide client branding in the feedback emails and interface, as opposed to being limited to generic branding. This would allow for better customization and personalization in communications with clients. **What problems is Userback solving and how is that benefiting you?** I use Userback to streamline feedback, preventing endless emails and feature creep, while maintaining focus on specific issues. **Official Response from Matthew Johnson:** > Thanks so much for this detailed review! It's fantastic to hear that the seamless integration, screen capture features, and easy setup are working so well for your workflow. The fact that you can capture browser settings without asking clients is exactly the kind of efficiency we're aiming for. Really appreciate the feedback on client branding customization for emails and the interface. This is valuable insight as we continue to enhance Userback. I'll make sure our product team sees this. Thanks again for taking the time to share your experience! ### 15. User-Friendly Interface, Ideal for Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Stan v. **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I love Userback for its user-friendly interface, which makes project management easy by allowing me to keep an overview at all stages of each task. The interface is intuitive, facilitating a seamless experience when managing website rebuild projects across different clients. The ability to use Userback to maintain clear communication among the team and developers about tasks, bugs, and other issues is incredibly valuable. Additionally, I appreciate the Userback extension that lets me capture exactly what I need to describe, enhancing our project documentation and communication efficiency. Setting up Userback was also very easy since the platform is straightforward, making everything clear from the moment it is opened. I use Userback with Google Chrome, which complements my workflow effectively. Despite using other project management tools like Asana, I prefer Userback due to its superior usability and effectiveness in meeting my project needs. **What do you dislike about Userback?** I find it inconvenient that the microphone cannot be set to default off when recording. Additionally, when recording in a browser in mobile view, I am unable to move the recording bar, which is frustrating. **What problems is Userback solving and how is that benefiting you?** I use Userback to streamline communication between my team and developers, efficiently manage tasks and bugs, and its user-friendly interface with project management capabilities keeps everything organized. **Official Response from Matthew Johnson:** > Thank you for this fantastic review! Love hearing that Userback's user-friendly interface is streamlining your project management and that you prefer it over other tools like Asana for usability. Appreciate the feedback on microphone defaults and mobile recording UI - I'll pass this to our product team to improve the recording experience. Thanks for sharing this! ### 16. Identifying User Pain Points Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I find Userback incredibly valuable for gathering feature requests and bug reports, as it helps me proactively look for areas to improve. The platform eliminates the guesswork in issue diagnosis, enabling me to understand problems thoroughly through the provided screenshots, logs, and session replays. This capability means I gain authentic insights into how users interact with the app, even when their descriptions are vague. I specifically appreciate the session replays and the rage clicking feature, which allows me to identify when users are frustrated. By examining these moments, I'm able to jump directly to the relevant parts of a session, quickly identifying and resolving issues such as why the app might feel 'stuck' to a user. Additionally, setting up Userback was very straightforward, making it an easy addition to my workflow. **What do you dislike about Userback?** I don't particularly like going through the issues list/kanban board within Userback. I prefer to pipe all issues to Linear and handle them there. Additionally, I would like to be able to comment on a report and have Userback send an email to the user who submitted the report rather than keeping it in the thread where the user cannot or won't access it. My users prefer to communicate via email instead of having to open the Userback interface. **What problems is Userback solving and how is that benefiting you?** Userback helps me pinpoint issues quickly by providing user reports, screenshots, and session replays, even when explanations are vague. It highlights frustrating user interactions, allowing me to address major bugs like app 'stuck' issues efficiently and improve user experience. **Official Response from Matthew Johnson:** > Thanks for the detailed feedback! Really glad to hear session replays and rage clicking are helping you identify user frustration points and resolve issues quickly - and that setup was straightforward. Good news on one point: Userback actually does send email notifications to reporters when comments are added to their feedback. You might need to check your notification settings, or the user's email preferences. If it's not working as expected, reach out to support@userback.io and we can help troubleshoot. ### 17. Effortless Feedback Management for Serious UX Agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Idea P. **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I absolutely love the comprehensive features of Userback that enhance our testing processes, making it an invaluable asset for our UX agency. The User Experience (UX) and User Interface (UI) are top-notch, ensuring that our workflow is smooth and intuitive. Its ease of setup is impressive, requiring minimal effort to get started, which saves us significant time and allows us to deploy faster. Reliable code injection is another standout feature, as it ensures robust functionality across various scenarios. I appreciate that Userback works seamlessly anywhere, providing flexibility and consistency in operations. Its slick design and responsive performance mean there are no delays in capturing feedback and assigning tasks to our team, greatly enhancing our productivity. The capability to track progress effectively is another bonus that keeps our projects and timelines on target. My clients also love Userback as it reinforces our position as a serious UX agency, enabling us to provide swift and efficient feedback management. Overall, Userback significantly reduces the complexities involved in web-based testing, making it an indispensable tool for us. **What do you dislike about Userback?** I find the lack of mobile app testing functionality in Userback limiting, as our app development agency needs a tool for mobile UAT similar to what Userback does for web. Additionally, the absence of an AI prompt engine to translate feedback for developers and designers slows down the process. I also feel the need for a library of dev/UX/UI/testing terminology to help capture needs succinctly. The inability to record testing sessions with analytics and track users’ eye movements, as well as record users via camera during testing, are significant drawbacks. Moreover, I'd appreciate more integrations with other tools to enhance the overall functionality. **What problems is Userback solving and how is that benefiting you?** I find Userback simplifies web-based testing, reinforces our UX agency's credibility, accelerates deployment, and enhances client satisfaction by efficiently capturing and managing feedback. **Official Response from Matthew Johnson:** > Thank you for this incredibly detailed review! It's fantastic to hear how Userback is enhancing your UX agency's workflow and reinforcing your credibility with clients. Really appreciate all the constructive feedback on features like mobile app testing, AI translation, and session analytics. I'll pass all of this on to our product team - these are valuable insights for our roadmap. Thanks for being part of the Userback community! ### 18. Effortless Setup and Seamless Feedback Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Wouter v. **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I love Userback's ease of setup, which is truly amazing and makes it accessible for anyone to start using right away. The straightforward setup process is so simple that it encourages users to provide feedback immediately, which is crucial for our beta testing. Additionally, I appreciate the option to style the floating badge within the platform, adding a level of customization that can be useful for our needs. This capability, combined with the simplicity of getting started, helps in gathering valuable feedback from our users. The platform's intuitive ease of use is a significant benefit, making Userback incredibly appealing for us. The effectiveness of the system is reflected in the increased amount of feedback we receive compared to previous methods. Based on my experience, I feel confident enough to give Userback a perfect score of ten when recommending it to colleagues, which speaks volumes about its utility. **What do you dislike about Userback?** I think the cost structure of Userback could be improved. It seems like there is a need to pay a certain amount right away. While I don't mind paying for a solution that works, I believe that as we scale, Userback becomes more interesting. So, it would be ideal if the pricing matched the scaling process. **What problems is Userback solving and how is that benefiting you?** I use Userback to easily gather feedback from beta users on our AI platform, enabling more information collection through screenshots and text. Its simple setup encourages participation, and we plan to incorporate video feedback for richer insights. **Official Response from Matthew Johnson:** > Thank you for your glowing review of Userback! We're thrilled that you find the setup process effortless and the feedback collection seamless. We appreciate your feedback about the cost structure, and we'll take it into account as we strive to provide the best value for our users. It's fantastic to hear that Userback is helping you gather valuable feedback from your beta users and enhance the information collection process for your AI platform. ### 19. Convenient Bug Reporting, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** The convenience of raising bugs without having to navigate to another page; I use it quite frequently **What do you dislike about Userback?** - When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore) - The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations - The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately - I also keep getting unnecessary email updates on bugs I raised **What problems is Userback solving and how is that benefiting you?** It simplifies the bug raising process. In the past, I have to keep moving between my software and Jira whenever i raise a bug. Now it is seamless. I also dont have to re-create the bug since userback captures the history of my testing **Official Response from Matthew Johnson:** > Thanks for this honest feedback! Love hearing that Userback is streamlining your bug reporting process. The issues you've raised are really valuable. For the screenshot settings and email notifications, there may be some settings we can help you adjust right away. Please reach out to support@userback.io and we'll see what we can do. Appreciate you sharing such detailed feedback! ### 20. Affordable, Seamless Integration with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole P. | COO, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I genuinely appreciate Userback for being the most affordable platform of its kind, which has been a significant factor across multiple companies I've owned and recommended to over 10 companies I’ve worked with. Its simple connection to systems like Teamwork enhances our project management process seamlessly. The support provided is phenomenal, always responsive and efficient. Userback’s constant growth and improvements based on user feedback is something I value highly. I have found the process of grabbing visitor data, including browser information, session data, images, videos, and annotations, to be incredibly streamlined. This ease ensures that users can efficiently convey what they’re seeing, allowing developers to promptly see and address what needs fixing. The widget is one of the most valuable features for me, as it simplifies feedback submission significantly. The integration capabilities of Userback make it really straightforward to manage feedback and integrate it directly into our project management tool of choice. The speed of support and ease of use are standout features, and the setup was quick without requiring any developer knowledge. I confidently recommend Userback as it consistently performs excellently without any cons, making it the best choice in its category. **What do you dislike about Userback?** Nothing. It's phenomenal. **What problems is Userback solving and how is that benefiting you?** Userback simplifies feedback collection and integration, allowing me to gather visitor data and annotations easily, enhancing user communication with developers for a smoother project management workflow. **Official Response from Matthew Johnson:** > Thank you for this amazing review! It's fantastic to hear Userback has been valuable across multiple companies you've worked with and that you've recommended us so widely. Your feedback on our support team, affordability, and seamless integrations really means a lot. We're grateful to have customers like you. Thanks for being such a strong advocate for Userback! ### 21. Effortless Bug Reporting with Userback **Rating:** 4.5/5.0 stars **Reviewed by:** Jon S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** I love how Userback makes it incredibly easy for testers to provide detailed information on errors or requested changes, ensuring I have all the specifics about what they're discussing. The ease of adding Userback to any web app or site is fantastic, as it ensures testers understand how to submit bug reports or feature requests clearly. I enjoy the functionality of sending messages back and forth with the tester after receiving a report, which helps in resolving or further addressing the issues efficiently. The initial setup of Userback is remarkably simple, just requiring a paste of some embed code, and branding it is equally straightforward. This seamless integration and its comprehensive reporting capabilities make Userback far superior to using emails as I did before, which weren't nearly as effective. **What do you dislike about Userback?** I can't think of anything I dislike. **What problems is Userback solving and how is that benefiting you?** Userback simplifies bug reporting by enabling testers to provide detailed error information, streamlining communication, and improving clarity. It's easy to integrate with web apps, allows seamless interaction with testers, and is a significant improvement over using emails. ### 22. Streamlines Feedback, Needs UI Refinements **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie G. **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I love that Userback is really easy to use in my browser, which simplifies my workflow significantly. I don't have to upload any images separately because I can just take a screenshot and comment right on the feedback item. This functionality drastically smooths the process of providing website reviews and feedback. Additionally, Userback excels in resolving efficiency problems and styling issues for my developers. It makes it super easy to task out updates all at once to my team of developers. I also appreciate having the ability to assign certain feedback items efficiently to my team, which enhances our collaborative work. Overall, the efficiency that Userback provides is one of its standout features for me. **What do you dislike about Userback?** I think the user experience of Userback could be improved. It's a bit complicated and difficult to create new projects, which could be made easier and more straightforward. The process of adding users and defining roles is also not as clear as it could be. There's some ambiguity about who should be assigned to which roles, especially for admins who seem to automatically become part of every project. Overall, simplifying these aspects would greatly enhance the user experience. Additionally, while the initial setup is pretty easy, navigating the system post-setup can be challenging for those without extensive technology experience. Making the interface more intuitive and user-friendly would make it more accessible. **What problems is Userback solving and how is that benefiting you?** I find Userback makes it super easy to address efficiency problems and styling issues by quickly tasking out updates to my developers, improving overall team efficiency. **Official Response from Matthew Johnson:** > Thank you for sharing your positive experience with Userback! We're glad to hear that our tool has significantly improved your workflow and collaboration with your team. We appreciate your feedback on the user experience and will take it into consideration for future improvements. ### 23. Simplifies Client Feedback, Minor Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Valerie C. **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I find it really easy to implement Userback, and I particularly appreciate the point and click feature for sharing feedback. It makes it very clear what needs to be implemented in terms of changes to the client's website. The ability to collect all of that information very simply and have a visual view of everything that needs to be changed is extremely beneficial. It streamlines what would have been a lot of back and forth, turning it into a simplified process. Userback allows our team to efficiently identify changes, reducing unnecessary communications and expediting the client feedback loop. The overall implementation process was smooth and quick, letting us get up and running within a week. **What do you dislike about Userback?** I find there is a bit of a learning curve for our clients using Userback. Some clients think they have submitted feedback, but they haven't clicked the submit button, which can be confusing. I would prefer if there were fewer clicks required to collect, review, and submit feedback, making the process more streamlined. Additionally, it would be beneficial to have the ability to scroll through a full website page and give feedback throughout, instead of needing to submit and then submit again after scrolling. **What problems is Userback solving and how is that benefiting you?** I use Userback to simplify feedback collection on client websites. It provides an easy point-and-click feature that helps my team clearly understand needed changes, reducing back-and-forth communication and enabling a visual overview of necessary modifications. **Official Response from Matthew Johnson:** > Thank you for this! Love hearing that Userback is streamlining your client feedback loop and reducing back-and-forth communication. Good news on the full-page feedback - our browser extension actually allows you to capture an entire webpage and submit feedback all at once, which should solve the scrolling challenge. If you haven't tried it yet, it might be exactly what you're looking for! Thanks for sharing your experience! ### 24. The Easiest QA Platform I’ve Used—Quick Setup and Great Team Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Userback?** I’ve done QA for 20 years, and it’s the easiest QA platform I’ve ever used. Easy to install and setup and for new users and visibility across the team **What do you dislike about Userback?** Its not clear when a QA task is completed. It still seems to appear in the backend - but thats probably an error on my end. **What problems is Userback solving and how is that benefiting you?** We are QA'ing a website and need visibility for multiple team members **Official Response from Matthew Johnson:** > 20 years in QA and we're the easiest you've used... that's such amazing feedback! Thank you. On the completed tasks, they should be showing as resolved so it might be something to investigate with the workflow status in your project settings. Feel free to reach out at support@userback.io and we'll help get it sorted. ### 25. Essential Feedback Tool with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. **Reviewed Date:** November 21, 2025 **What do you like best about Userback?** I really appreciate how Userback effectively bridges the feedback gap from our users, allowing for direct communication and providing visibility into errors we weren't previously aware of, along with positive feedback for the team. I find the ease of integration to be outstanding, making the feedback process seamless with our existing systems. I also appreciate the pricing. Userback's ease of use is another significant advantage, simplifying the experience from beginning to end without any issues. The initial setup was extremely easy, which was a huge relief and made the onboarding process smooth and efficient, further cementing my recommendation of the tool to others. **What do you dislike about Userback?** I have not enjoyed using Userback for actual error tracking. The tool seems to aggregate too much feedback rather than focusing on actual errors, which complicates error identification and management. Additionally, the duplication management is not as efficient as I would like, leading me to prefer managing feedback through Slack. Lack of message translations is also extremely awkward **What problems is Userback solving and how is that benefiting you?** Userback bridges the feedback gap with direct user communication, error visibility, and integrates easily, aiding in team collaboration and user interaction. **Official Response from Matthew Johnson:** > Thank you for this thoughtful review! Love hearing that Userback is closing your feedback gap with direct user communication and that the integration and setup were seamless. Really appreciate the constructive feedback on areas for improvement. I'll share these insights with our product team as we continue enhancing Userback. Thanks again for sharing your experience! ### 26. Clean Interface and Powerful Data Collection Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Mathieu P. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Userback?** I really appreciate how clean the user interface is, as it makes navigating the platform straightforward. Additionally, the range of data we can collect from users significantly helps us accelerate our QA process. Overall, this tool has become a major time saver for our team. **What do you dislike about Userback?** I sometimes struggle to figure out how to manage projects and team members within the platform. Additionally, not being able to automatically translate our clients' comments into our own language is inconvenient and ends up costing us extra time. **What problems is Userback solving and how is that benefiting you?** This tool has made our QA testing on websites much faster and more collaborative. It's a definite improvement over using the old XLS file! **Official Response from Matthew Johnson:** > Thank you! Love hearing that Userback is speeding up your QA testing and making collaboration easier. Appreciate the feedback on project management and automatic translations. I'll share this with our product team. Thanks again for sharing your experience! ### 27. Good bug tracking, but not very convinient communication with the user. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** I like how seamless userback can be integrated into our web app, every user has a quick and simple way to provide feedback. And that we can reply to them **What do you dislike about Userback?** User have no overview of the provided feedback in the widget. All communication has to be continued via email, very often user don't understand that they can reply via email too and send attachments. Overview of all requests directly inthe widged and possibility to do comments there, would be much easier. User have to type their name and email each time they create feedback in the widget. A deeper integration with our app could prefill this user data. **What problems is Userback solving and how is that benefiting you?** Bug tracking is the main problem for us. Userback allows getting better quality of the bug reports, because user can include screenshots and video recordings. Even if they dont the session reply helps to understand the problem **Official Response from Matthew Johnson:** > Thanks for the detailed feedback! Glad to hear the seamless integration and ability to reply to users is working well. Really appreciate the suggestions on improving user communication. Good news on a couple of these: you can actually track users and pre-fill their data for a better UX using our user identification feature (https://docs.userback.io/docs/user-identification). This should solve the issue of users needing to type their name and email each time. Thanks again for taking the time to share such specific insights! ### 28. Continuously Improved, Well-Supported, and Packed with Great Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Userback?** It is continuily being developer and supported. This is super important for us as a power user for our clients we need to be on top of the best technology. It offers great integration features (like JIRA), UI/UX is very efficient and it's affordable. **What do you dislike about Userback?** At the moment nothing I can think about. **What problems is Userback solving and how is that benefiting you?** Quick feedback from clients on issues that would need resolving. **Official Response from Jonathan Tobin:** > Really appreciate you taking the time. Glad Userback is working well for you and your clients! ### 29. Game-Changer for Customer Feedback Management - Essential Tool for Autymate.com's Success **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Userback?** Userback has revolutionized how we collect and manage feedback at Autymate.com. What stands out most is the seamless visual feedback capability - our customers can pinpoint exactly what they're referring to with screenshots and annotations, eliminating the guesswork that plagued our previous feedback processes. The ticket creation workflow is incredibly efficient. Every piece of feedback automatically generates actionable tickets with full context, including browser information, user details, and visual references. This has cut our issue resolution time by at least 50%. What's particularly powerful for our business model is that it serves dual purposes. Our direct customers use it to suggest product improvements that benefit their workflows. At the same time, our resellers provide strategic feedback on features that would help them better market and sell our automation solutions. The ability to segment and categorize this feedback has been invaluable for prioritizing our product roadmap. The integration capabilities are outstanding - it fits perfectly into our existing tech stack without any friction. The real-time nature of feedback collection means we're always in tune with our users' needs, leading to faster iterations and happier customers. **What do you dislike about Userback?** We've been using Userback for our feedback management at Autymate.com and haven't found any significant drawbacks. The platform has exceeded our expectations in every aspect - from implementation to daily use. The support team is incredibly responsive, the features are robust and reliable, and it scales perfectly with our growing needs. While no software is absolutely perfect, Userback comes remarkably close for our use case. Any minor suggestions we've had have been quickly addressed by their development team, showing their commitment to continuous improvement. It's rare to find a tool that consistently delivers on its promises. **What problems is Userback solving and how is that benefiting you?** What problems is Userback solving and how is that benefiting you? Before Userback, our feedback process at Autymate.com was a hot mess. Customers would email us saying "the thing is broken" with zero context, and we'd play 20 questions trying to figure out what they meant. Total productivity killer. The Game-Changers: No More Guessing Games: Customers now click the Userback widget, highlight the exact issue, and boom - we see exactly what they see. Screenshots, annotations, browser info, the works. It's like they're sitting next to us pointing at the screen. Instant Ticket Magic: Every piece of feedback becomes a ticket automatically. No manual copying from emails, no lost feedback in Slack. This alone has made bug reporting and ticket creation 60% faster. Our developers actually thank us now instead of groaning when new tickets arrive. Reseller Feedback Gold: Our resellers constantly tell us what features would help them close more deals. With Userback, we capture all these insights in one place, tagged and organized. We're literally building features that sell themselves because the people selling them told us exactly what they need. The best part? We went from dreading feedback to craving it. When customers and resellers see their suggestions go live weeks later, they become our biggest champions. Userback didn't just solve our feedback chaos - it turned customer input into our secret weapon for growth at Autymate.com. **Official Response from Matthew Johnson:** > Thank you so much for this thoughtful review Bryan! It absolutely made our day! It's great to hear how visual feedback has transformed the process for your team at Autymate.com. If you ever have ideas for how we can make the experience even better, we're always listening. Thanks again for sharing your experience! ### 30. Effortless Website Feedback That Syncs Smoothly to Jira **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Userback?** Userback makes it incredibly easy for our team to share feedback on our brand websites – and sync these thoughts to Jira for our development team **What do you dislike about Userback?** There's honestly nothing I would say here. It works as it says it does! **What problems is Userback solving and how is that benefiting you?** It's providing an easy-to-use tool to help us capture and then send feedback to our development team **Official Response from Matthew Johnson:** > Really glad Userback is making it easy to get feedback to your dev team. Thanks for the review! ### 31. Effortlessly Captures and Manages User Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Userback?** I use Userback to catalog user feedback, and I like the user experience. It makes submitting feedback very easy for users, even if there is a high volume, which frees up our support team from handling feedback requests. It's also a nice experience for users as it's simple for them to voice their opinions. **What do you dislike about Userback?** I think it would be invaluable if Userback could help decide what feedback ideas to implement based on organizational goals. If it had ChatGPT-level AI, that would be amazing to work with as it would make sifting through large amounts of feedback data easier and help find value within. **What problems is Userback solving and how is that benefiting you?** I use Userback to store a high volume of feedback and ideas, which frees up our support team from handling feedback requests. It makes submitting feedback easy, helping us catalog feedback efficiently. **Official Response from Matthew Johnson:** > We're thrilled to hear that you find Userback's user experience easy and efficient for cataloging user feedback. We appreciate your feedback about the potential for AI analysis and organization. It's something the product team are currently working on and we hope to release soon. Stay tuned for more! ### 32. Streamlined Feedback and Collaboration Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Pritesh V. | Advisor **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I really value Userback for its collaboration features, which enhance our ability to work together efficiently. It helps us iterate faster by enabling us to collect feedback from multiple parties and keep track of it all in one place. This streamlined process significantly aids our team in managing feedback effectively. I also appreciate the specific tools such as user surveys and session replays, which are incredibly useful for understanding user needs and behaviors. Additionally, the installation process of Userback was fairly simple, involving just a few scripts before we could get started. Overall, Userback supports our collaboration efforts and feedback management process in a highly impactful way. **What do you dislike about Userback?** Cannot really think of something for my usecase at the moment **What problems is Userback solving and how is that benefiting you?** Userback helps us collaborate and iterate faster by collecting feedback from multiple parties and keeping track of it all in one place. **Official Response from Matthew Johnson:** > Thank you! Great to hear Userback is supporting your team collaboration and making feedback management more efficient. This is exactly what we're designing Userback for! ### 33. Effortlessly Simplifies UAT with Stellar UI/UX **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I really appreciate Userback for its excellent UI/UX, which is clean and easy to navigate, streamlining our internal User Acceptance Testing process. The platform significantly facilitates and simplifies user feedback collection, which is crucial for our workflow. I also admire their responsive support team and continuous product development, which show a commitment to improvement and adaptability. Furthermore, the seamless integrations with Jira and Zendesk amplify our operational efficiency, and using it with other tools like Zapier enhances our productivity even more. The initial setup of Userback was very easy, contributing to an overall positive experience. I would highly recommend Userback to anyone looking for a reliable feedback tool. **What do you dislike about Userback?** nothing in particular **What problems is Userback solving and how is that benefiting you?** I use Userback to facilitate and simplify user feedback during internal UAT. Its great UI/UX, continuous development, and integrations with Jira and Zendesk enhance our feedback process. **Official Response from Matthew Johnson:** > We're thrilled to hear that you appreciate our clean and easy-to-navigate UI/UX and how it streamlines your UAT process. Our commitment to continuous improvement and seamless integrations are key priorities for us. Thank you for recommending Userback! ### 34. Effortless Design Feedback and Reliable Plugin **Rating:** 4.5/5.0 stars **Reviewed by:** Matt M. | Creative Marketing Exec., Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I find Userback incredibly easy to use, which is a significant advantage, especially when working with team members who are not very tech-savvy. This ease of use extends to the capability of sending out feedback promptly, ensuring that communication with developers regarding issues and bugs is efficient and streamlined. Additionally, the plugin itself is quite reliable, which adds to the overall positive experience with the product. These aspects have contributed to our ongoing satisfaction with Userback, as we have continued using it consistently for several years without feeling the need to switch to another product. **What do you dislike about Userback?** I think it would be helpful for the feedback to be amalgamated into one list, rather than individual emails. **What problems is Userback solving and how is that benefiting you?** Userback helps us provide feedback to developers on design issues and bugs easily, it's user-friendly for less tech-savvy staff, and delivers feedback promptly. **Official Response from Matthew Johnson:** > Thanks so much for the review! Love hearing that Userback has been reliable and easy to use for your team over several years. Thanks for your continued support. ### 35. Effortless Setup and Effective Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia S. **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I truly appreciate how Userback simplifies communication with my development team. Its features that allow me to use screengrabs and full-page photos are extremely helpful in articulating exactly what needs to be done, making collaboration much smoother. I also like how Userback organizes notes very efficiently, which is crucial for maintaining clear and consistent communication. Furthermore, the initial setup was incredibly easy, which made the transition to using the tool seamless. These aspects have made Userback an indispensable tool in my workflow, enhancing both the efficiency and clarity of our team's communication. **What do you dislike about Userback?** I would like more explanation on the different categories, such as the distinction between a 'bug' and an 'improvement'. **What problems is Userback solving and how is that benefiting you?** I find Userback streamlines communication with my development team, making it easy to convey tasks using screengrabs. It organizes notes well, enhancing collaboration and efficiency. **Official Response from Matthew Johnson:** > Thanks so much for the review! Really glad to hear Userback is simplifying communication and keeping your team organized, and that setup was effortless. Appreciate the feedback on category clarity. If you haven't already seen it, you can customize categories and add descriptions in your Project Settings to help your team understand the distinctions better. If you'd like help setting that up, reach out to support@userback.io! We also have Auto-Categorization coming soon too. So hopefully that helps you even more! ### 36. Seamless Setup and Confusion-Free Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Blessing F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I value Userback for its intuitive and straightforward setup process, which made the installation seamless and easy to navigate. I appreciate not having to rely heavily on tutorials to understand its functionality—its self-explanatory nature is a huge plus. I particularly like how I haven't experienced any confusion when using it with my clients, which indicates the platform’s clarity and user-friendly design. Additionally, the tool has so effectively addressed my needs that I've seamlessly transitioned away from previous solutions without remembering them. The overall perfect setup and usability not only give me confidence in Userback's functionality but also have led me to rate it highly, with a strong recommendation score of 10. **What do you dislike about Userback?** No feedback **What problems is Userback solving and how is that benefiting you?** I use Userback for client screen recording, finding it easy to set up and navigate, which reduces confusion and streamlines communication. **Official Response from Matthew Johnson:** > We're thrilled to hear that you found Userback's setup process intuitive and straightforward. We strive to provide a user-friendly experience, and we're glad to hear that it has addressed your needs effectively. Thank you for the strong recommendation! ### 37. Effortless Feedback Management with Userback **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel P. | Sr. Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Userback?** I have been using Userback for about three months and find its seamless integration within our custom software to be highly beneficial for reporting issues or suggestions without leaving the app. I appreciate Userback's pricing structure which fits well with our small team, and the platform's features like in-app surveys that I can implement without needing the developer team's help. The setup process was smooth, allowing our feedback widget to go live within minutes, which is a testament to the product's user-friendliness. The help documentation was useful for troubleshooting initial issues with screenshots, leading to quick resolutions. I am impressed by Userback's straightforward instructions for basic tasks and the supportive customer service that efficiently addressed my technical concerns, like fixing an issue with Teams integration. This software helps me keep our feedback organized and detailed, thanks to its screenshot and video recording features, which minimize the need for customer follow-ups. Deploying a feedback widget with comprehensive functionalities is notably easy and effective in gathering constructive user feedback. Furthermore, the announcements feature is particularly beneficial for notifying users about updates, enhancing our user engagement effort seamlessly. Overall, the ease of use and the ability to manage user feedback efficiently makes Userback a valuable tool. **What do you dislike about Userback?** I would like more customization in how the workflow of the status board works. Specifically, when creating new categories for the status board, I'd like to indicate what state I want the tickets to stay in, such as Open, Active, Resolved, etc. **What problems is Userback solving and how is that benefiting you?** Userback organizes user feedback efficiently, helping us maintain a clean backlog. Video and screenshot features ensure detailed reports, reducing follow-ups and speeding issue resolutions. **Official Response from Matthew Johnson:** > Thanks for the amazing feedback Rachel! As an all-in-one feedback solution, it's great to hear that you're enjoying Userback across all our core features like the feedback widget, surveys, and announcements. ### 38. Effortless Client Communication and Transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Web developer **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I find Userback to be an amazing tool for web development. It effectively enhances client communication and transparency, which is vital for my projects. I absolutely love its ease of use, which allows me to save time and work more efficiently. Transferring information is seamless, further improving my productivity. The user-friendly interface made the initial setup extremely easy, taking only a few minutes. The screenshot feature and the ability to add on-site scripts were convincing enough for me to switch from Basecamp. I consistently experience effective workflow improvements while using Userback, making it a highly recommended tool for others. **What do you dislike about Userback?** Sometimes the screenshots didn't load. **What problems is Userback solving and how is that benefiting you?** I use Userback to enhance client communication and transparency in web development. It's easy to use, saves time, and boosts efficiency by simplifying information transfer. **Official Response from Matthew Johnson:** > Wow, thanks for such a glowing review! Really appreciate you highlighting how Userback improved client communication, saved you time, and made switching from Basecamp worth it. That's exactly what we're aiming for. Sorry to hear screenshots don't load sometimes. That shouldn't be happening and if you're still experiencing this, please reach out to our support team at support@userback.io so we can investigate and fix it for you. I've also included here a help article with useful tips on how to troubleshoot screenshot issues. Hope this helps! :) Thanks for taking the time to share your experience! ### 39. Effortless Feedback Sharing with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I use Userback for website redesign feedback, and I appreciate its ease of use. I find the screenshots and recordings feature valuable for sharing feedback. The initial setup was very easy as well. **What do you dislike about Userback?** Comment threading **What problems is Userback solving and how is that benefiting you?** I use Userback to share feedback with third parties using screenshots and recordings. **Official Response from Matthew Johnson:** > Thanks for the feedback and for highlighting how Userback helps with your website projects. Great to hear that the collaboration features are working well for you! Regarding pricing, we actually introduced new seat-based pricing a few months ago that's much more competitive. You can check it out at https://userback.io/pricing - it might be a better fit for your team now. Thanks again for taking the time to share your experience. ### 40. Easy Client Issue Logging, Needs Better Mobile Support **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank J. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Userback?** I like Userback because it makes it easy for clients to log any UI and functionality issues directly in our accounts. I appreciate the easiness, UI, and user experience. The initial setup was very easy. **What do you dislike about Userback?** I didn't like that Userback didn't work well when I tried to capture a screenshot in mobile view. The area gets scrolled while capturing, which is frustrating. **What problems is Userback solving and how is that benefiting you?** Userback simplifies the process for clients to report any UI or functionality issues directly within our accounts. ### 41. Seamless In-App Reporting and Effortless Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Steve C. | Head of Product, Mentem by UNSW, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** Ability to integrate directly into a web app for users to report an issue in-situ without needing to email. They can capture a screenshot or recording showing exactly where the issue is. And Userback can then send items directly to our team's Jira board. **What do you dislike about Userback?** The Jira integration doesn't always work automatically - not sure if the issue is on the Userback or Jira side **What problems is Userback solving and how is that benefiting you?** Identify and report issues encountered by users so we can resolve within SLA. This builds user trust and confidence in our platform. **Official Response from Matthew Johnson:** > Thanks for this! Love hearing that the in-app reporting and Jira integration are helping you stay within SLA and build user confidence. On the Jira sync issue - that shouldn't be happening. We have a 2-way sync with Jira so it should be seamless. If it happens again, feel free to reach out to our Support Team who will be happy to troubleshoot this with you. Appreciate you sharing this feedback! ### 42. Significantly Improved Our QA Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Userback?** It has significantly improved our QA workflow. **What do you dislike about Userback?** While it is very helpful, the notification settings can feel a bit overwhelming at times **What problems is Userback solving and how is that benefiting you?** When there are bug reports, it is easier to solve since the client directly adds the screenshots/reports to the ticket ### 43. Effortless Feedback Collection and Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Userback?** Userback is a great place to collect feedback from our clients and end users. We have multiple projects running simultaneously and Userback makes this easy to manage. **What do you dislike about Userback?** We use Userback slightly differently to most users, so more configuration controls would be great as would having another user group type to tighten up restrictions. **What problems is Userback solving and how is that benefiting you?** Userback is helping us collect feedback from users around the world. Our clients triage the work and respond to users if a submitted feedback is based on user error. This allows us to focus on what is really important rather than educating the end user. **Official Response from Matthew Johnson:** > Thanks for the feedback! Great to hear Userback is helping you collect feedback from end users globally and manage multiple projects effectively. ### 44. Easy Feedback Collection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Easily integrate customer feedback into our defect tracking system. **What do you dislike about Userback?** Customer support is helpful, but it can require follow-up to get an issue fully resolved. **What problems is Userback solving and how is that benefiting you?** Capture feedback from customers so it can be quickly resolved. **Official Response from Matthew Johnson:** > Thanks for the feedback! Glad the integration with your defect tracking is working well. Sorry to hear about the support challenges. We take great pride in our customer support and always strive to improve. If you're still experiencing any issues, please reach out to support@userback.io so we can help. Thanks for the review! ### 45. Easy User Feedback That Keeps the Dev Team in the Loop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** Easy for users to give feedback to development team **What do you dislike about Userback?** Sometimes being able to navigate from a full screen view of an item back to main board is a bit clunky **What problems is Userback solving and how is that benefiting you?** Enable quick feedback from users when we make updates ### 46. Great Slack Feedback Integration, No Major Complaints **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Userback?** Integration of feedback directly into slack **What do you dislike about Userback?** Don't have any complaints about the software **What problems is Userback solving and how is that benefiting you?** Ability for the team to be able to document an issue and let me see it quickly **Official Response from Rebecca Henrique:** > Really glad Userback is helping your team document and flag issues quickly. The Slack integration is one of our favorites too! If you ever have thoughts on what would make Userback a 5-star experience for you, we'd love to hear it at contact@userback.io. ### 47. Effortless Feedback Collection That Integrates Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Userback?** Ease of use, and ease of collection of feedback information for technical teams. You can't ask non-technical end users to somehow find their devtools and look for console errors to send along with their ticket, it's just not reasonable. Userback handles that for everyone, and just allows users to focus on getting their requests logged and described as they wish. Couldn't be easier to implement, and it plugs right in to our GitHub and Slack channels. We use it for every project, day in, day out. **What do you dislike about Userback?** Nothing. If it were free that would be the icing on the cake, but alas.... :) **What problems is Userback solving and how is that benefiting you?** General ticketing, maintenance requests, and formal QA phases. **Official Response from Matthew Johnson:** > We're thrilled to hear that you find Userback easy to use and that it seamlessly integrates with your technical teams. We appreciate your feedback and are glad to hear that it's making the feedback collection process easier for your non-technical end users. ### 48. “The Best Way to Capture Visual Feedback from Clients” **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I really like how easy and intuitive Userback makes it for clients to provide feedback. The visual annotations and screen recordings are extremely helpful — they let users highlight exactly what they’re referring to without long explanations. This drastically reduces back-and-forth and helps the team understand issues faster. **What do you dislike about Userback?** While Userback is very useful overall, there are a few things that could be improved. The interface can feel a bit limited when managing a high volume of feedback, especially when trying to filter or organize submissions more granularly. Some advanced customization options — particularly around workflows and internal tagging — would also make it easier for larger teams to adapt the tool to their processes. **What problems is Userback solving and how is that benefiting you?** Userback helps bridge the gap between users and the development team by providing clear, visual feedback. Instead of receiving vague descriptions through emails or chat, clients can capture screenshots, annotate issues, and record their screen, which makes their feedback far more actionable. This reduces misunderstandings, shortens investigation time, and allows the team to prioritize issues much more efficiently. As a result, we deliver fixes and improvements faster, improve product quality, and maintain a smoother feedback loop with our users. **Official Response from Matthew Johnson:** > Thanks for the detailed feedback! Really glad to hear the visual annotations and screen recordings are helping clients communicate issues clearly and reducing back-and-forth for your team. Appreciate the constructive feedback on filtering, organization, and workflow customization for high-volume feedback management. We'll share this with our product team as we continue improving Userback for larger teams. Thanks for taking the time to review! ### 49. Really User-Friendly, Intuitive Features That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Userback?** It’s REALLY user-friendly. The features are well designed, and everything works in an easy, intuitive way. **What do you dislike about Userback?** Sometimes there are some errors with some screenshoots attachments. Some bugs. **What problems is Userback solving and how is that benefiting you?** It’s been really easy for us to monitor, properly understand, and collect user/client feedback about our platform, then sort it and integrate it into our workflow. **Official Response from Matthew Johnson:** > Thank you for the great review! Really glad to hear the user-friendly design and intuitive features are working well for you. Sorry to hear about the screenshot attachment errors. If you're still experiencing this, please reach out to support@userback.io with details and we'll investigate and get it fixed for you. Thanks for the feedback! ### 50. Simple to Use and Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Blake N. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Userback?** I love the fact that Userback can be super lightweight or it can offer a wide variety of functionalities and customizations for a reasonable price. I've used other feedback tools and I can see myself only using this from here on out no matter the size of the organization I'm assisting. **What do you dislike about Userback?** Like any software, there are occasional bugs or a new feature that has room for improvements. UNLIKE other software, the team is super responsive and has, over the course of my usage, even implemented a few direct feature requests that I have submitted. I got updates from the team along the way. The only other thing to note is that there isn't a high level of customization with the integrations. This makes it both really easy to set up but somewhat limited in customizability. **What problems is Userback solving and how is that benefiting you?** We have both internal users and external users. The system makes it easy to not only acquire the feedback we need, but also immediately translate it into an actionable work item via the Jira integration. Previous methods required lot's of manual effort or duplication to get the same results. **Official Response from Matthew Johnson:** > Thank you for your positive review! We're glad to hear that you find Userback to be a valuable feedback tool for your organization. We understand the importance of integrations and customizability, and we are continuously working to enhance these aspects of our platform to better serve our users. ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+21%3A44%3A17+-0500&secure%5Bsession_id%5D=9d2ff67a-ac65-49c8-a4f3-cfdb4afa8d9b&secure%5Btoken%5D=1860039e8547f4754d06f0840c10818803857988c29096228403c8f68e507acc&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (89 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (732 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) - 4.3/5.0 (329 reviews)