# Userback Reviews
**Vendor:** Userback  
**Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 287
## About Userback
Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection.



## Userback Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Userback, with its intuitive interface and seamless feedback collection features. (62 reviews)
- Users appreciate the **easy feedback management** with Userback, enhancing communication and streamlining issue identification for teams. (37 reviews)
- Users value Userback for its **intuitive setup ease** , allowing seamless integration and effortless feedback collection. (30 reviews)
- Users praise the **streamlined feedback process** of Userback, enhancing communication and collaboration for quality product creation. (29 reviews)
- Users find Userback to offer **simple and actionable feedback collection** , enhancing collaboration and speeding up issue resolution. (29 reviews)
- Easy Setup (27 reviews)
- Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews)
- Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews)
- Feedback Quality (22 reviews)
- Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews)

**What users dislike:**

- Users desire more **customization options** for widget colors and branding to enhance client communication and accessibility. (17 reviews)
- Users express frustration over **feature limitations** , lacking summaries and mobile app testing, affecting efficiency and tracking. (13 reviews)
- Users find the **missing features** in Userback, such as ticket tracking and mobile app testing, quite limiting. (13 reviews)
- Users criticize the **limited features** of Userback, wishing for better customization and mobile testing capabilities. (9 reviews)
- Users feel the **limited options for customization** in branding hinder effective communication and personalization with clients. (9 reviews)
- Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews)
- Software Bugs (8 reviews)
- Complexity (7 reviews)
- Integration Issues (7 reviews)
- Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews)

## Userback Reviews
  ### 1. Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sylvester M. | Freelancer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2026

**What do you like best about Userback?**

What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother.

Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches.

Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better.

I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet.

**What do you dislike about Userback?**

Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning.

**What problems is Userback solving and how is that benefiting you?**

Userback solves the problem of unclear and scattered feedback from clients. Instead of getting vague emails or long message threads, I receive precise, visual feedback on UI, UX, design, and technical issues all in one place. This helps me understand exactly what needs fixing or improving without guessing (well, almost, but that's on clients).

**Official Response from Matthew Johnson:**

> Really glad Userback is keeping client feedback organized and saving you from the email chaos. Appreciate the kind words about the regular improvements too. We're always working on making it better. Hope you get a chance to try the MCP integration soon!

  ### 2. Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Goher K. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Userback?**

I’ve been using Userback since 2019, and I really love how the platform has evolved over the years. It started as a simple feedback tool and has grown into a complete user feedback and bug reporting solution. Features like annotated screenshots, video feedback, session replay, surveys, and integrations make it extremely useful for SaaS and web application teams. The interface is clean, easy to use, and continuously improving.

**What do you dislike about Userback?**

One thing I’d really like to see improved is the Ideas Portal branding and customization. The default portal URL format like https://xyz.ideas.userback.io/p/ doesn’t look very professional or fully white-label for client-facing use. It would be great to have more advanced white-label options, including fully custom domains and deeper branding control for the ideas portal experience. Other than that, the platform continues to improve regularly with useful updates and new features.

**What problems is Userback solving and how is that benefiting you?**

We use Userback to collect bug reports and visual feedback directly from users inside our web applications. Users can easily share screenshots, recordings, and comments, while technical details are automatically attached for developers. This saves a lot of time for our support and development teams and helps us resolve issues much faster.

**Official Response from Jonathan Tobin:**

> Thanks for being with Userback since 2019 -- that means a lot. We're glad the platform has grown with your needs over the years. Your feedback on the Ideas Portal customization is well noted and appreciated.

  ### 3. Userback has become our go‑to tool for fast, visual, and accurate feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jitin S. | Freelance Worker & Technical Consultant, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

Userback effortlessly turns messy, unclear feedback into something visual, structured, and immediately actionable. The combination of annotated screenshots and video recordings has completely changed how our team handles bug reports and feature requests, making it much easier to understand what’s happening and what needs to be done next.

**What do you dislike about Userback?**

There’s nothing major for me to complain about, but I do think the dashboard could load a bit faster when there are lots of reports. I’d also love to see more native integrations so I don’t have to rely as much on Zapier or webhooks. Overall, these feel like minor issues compared with the value the product provides.

**What problems is Userback solving and how is that benefiting you?**

Userback has helped us reduce friction, speed up fixes, and maintain a much smoother feedback loop across the entire product lifecycle. With Userback, every report now comes with visual context. No more unclear, incomplete, or hard‑to‑reproduce issues/feedback. You can now monitor centralized feedback easily rather than having it dispersed over emails, chats, and spreadsheets. Additionally, clients feel more empowered because they can now report problems easily and intuitively.

**Official Response from Rebecca Henrique:**

> Great feedback Jitin! Really glad Userback is helping your team pull feedback together from multiple sources into one place and act on it faster. We really appreciate the honest review!

  ### 4. Rescued us from the "Vague screenshot + long Slack thread" loop

**Rating:** 5.0/5.0 stars

**Reviewed by:** Atif R. | Product Design Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Userback?**

I love how Userback organizes everything automatically into projects, which keeps feedback organized instead of getting lost in chats or slack threads. It's a game changer, especially for non-technical users who just want to report broken stuff. I also really like how low-friction the reporting process is, making it easy for the team to actually use the widget to report issues. The ability to have everything neatly dropped into relevant folders means that when the dev team has to fix things, they can just open a dashboard and see exactly what's broken. I appreciate how the widget captures environment data with every screenshot, which saves the dev team from having to play detective to reproduce the bug. That's a huge time saver!

**What do you dislike about Userback?**

Once you get a ton of bugs, QA, PMs, Designers and devs all jumping in, things just keep piling up. And eventually it becomes another inbox for you to check. I guess the biggest hack would be to link it to JIRA or any other ticket management system, so the reported bugs can become a part of the company's ticket management system, instead of living in a separate inbox.

**What problems is Userback solving and how is that benefiting you?**

Userback streamlines bug tracking and QA by organizing reports into projects, ending back-and-forth between testers and devs. It captures environment data, saving time for devs. The low-friction reporting boosts team adoption, making it easy for non-tech users to report issues.

**Official Response from Matthew Johnson:**

> We're thrilled to hear that Userback has made bug reporting easy and centralized for your design team. Our goal is to streamline the process and keep everyone aligned, so it's great to know that the email alerts are helping you stay updated in real time.

  ### 5. Effective Feedback Tool with Challenging Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel D. | Software Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

I use Userback for feedback from my end users. I like the session replays the most because they help us see exactly what the user did before a problem occurred. This makes it easier to replicate the problem, and we don't have to keep asking what exactly the user did.

**What do you dislike about Userback?**

The session replays are sometimes buggy and sometimes take a very long time (more than half an hour). Also, the initial installation was quite difficult because we don't use a native Vue project, which made it challenging. As a result, I had to do the installation directly in the HTML.

**What problems is Userback solving and how is that benefiting you?**

With Userback, users can easily indicate what is going wrong or which features they want. Session replays make it easier to replicate issues without constantly asking users, making troubleshooting more efficient.

**Official Response from Matthew Johnson:**

> We're glad to hear that you're enjoying the feature-rich solution at an unbeatable price. We're constantly working to improve our platform, so your feedback about linking form fields to Jira is valuable to us. I'll be sure to pass this on to our product team.

  ### 6. Userback Made Website Content Reviews Effortless, with Customizable Workflows

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jay D. | Senior Technical Writer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Userback?**

We struggled with how to efficiently perform internal reviews of our website content, using PDFs and live review sessions to our sadness. Userback took all that pain away, was easy to set up, and is customizable where it counts (kanban, skins, workflows). Customer support always responds within 24 hours, though our single issue was related to our own Outlook filters (which Userback helped us tune).

**What do you dislike about Userback?**

Some opportunities to make Userback even better:
1) Add the option to include an Archive in the Kanban board. 
2) Make issues searchable--eventually I'll have 100+issues in a category...

**What problems is Userback solving and how is that benefiting you?**

Already answered this in "what I like best," but it's the easiest, best way to gather feedback about our live and staging sites without having to mess with PDFs or live reviews. This is the Holy Grail of asynchronous reviews, which is essential for any documentation flow that touches multiple teams (Design, Devs, Product, etc).

**Official Response from Matthew Johnson:**

> Thanks so much for taking the time to leave this review.

I'm really glad Userback has made your content review process easier and that setup was smooth.

I appreciate your two suggestions as well and will pass both directly to the product team.

  ### 7. Streamlined Client Feedback, Easy Integration with WordPress

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eddy B. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I like the way Userback works because it allows us to receive feedback from our customers, which really helps us in our web design agency. We're able to use it during the first iteration of their design to get specific suggestions, like changing a color or making a text bigger. It makes everything a lot easier since before, we had to rely on emails and figure out exactly what they wanted, which could lead to misunderstandings. Now, clients can leave specific comments directly on the areas, cutting down on confusion. The initial setup of Userback was also extremely easy.

**What do you dislike about Userback?**

I wish Userback had a direct WordPress integration instead of being a separate system. It would be more convenient to do everything within WordPress. The integration could be better since the feedback sometimes gets reported as bugs rather than just client requests for changes.

**What problems is Userback solving and how is that benefiting you?**

I use Userback to efficiently collect feedback from clients on web design changes, reducing misunderstandings and eliminating the need to decipher vague email comments.

**Official Response from Rebecca Henrique:**

> Great feedback Eddy! Really glad Userback is helping your agency collect clearer client feedback and reduce misunderstandings. We appreciate the honest review and thanks for sharing it!

  ### 8. Detailed In-App Bug Reports That Speed Up Investigation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

The best part about Userback is that users can report issues directly within the UI. It removes the friction of having to switch over to email. The tickets it generates are incredibly detailed, automatically pulling in the user's device info, system specs, and the exact URL they were on. Having all that context upfront makes bug investigation so much faster.

**What do you dislike about Userback?**

The biggest issue we run into is receiving 'empty' tickets. Users often submit a screenshot without any written description of the problem. It would be great if Userback had an option to make the comment field mandatory, as I currently have to waste time following up with reporters just to find out why they opened the ticket in the first place.

**What problems is Userback solving and how is that benefiting you?**

Userback helps us bridge the gap between our team and the end-users. Since our product is whitelisted, we don't usually have a direct line to the people actually using it. Userback lets us collect feedback and bug reports in real-time without needing our clients to act as intermediaries. This allows us to identify usability hurdles and fix bugs before our clients even realize there’s an issue.

**Official Response from Jonathan Tobin:**

> Really glad the auto-attached context is speeding up your investigations. On the empty tickets, worth knowing you can make the description field mandatory in your widget settings. That should cut out the back-and-forth.

  ### 9. Streamlined Issue Reporting with Userback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chuck N. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I use Userback for gathering issue reports from internal QA and clients. I like that it makes vague issue reports less of a problem by providing screenshots, browser info, page URL, and other details that help narrow down the issue. Userback is easy to configure, works with our other tools, and lets us work with our existing flow. I can push issue reports into our issue tracker and work management systems without having to copy or reference tickets in Userback. The initial setup was very easy.

**What do you dislike about Userback?**

I think Userback could improve by adding AI improvements to help users when their issue reports are vague or unclear. This would aid them in providing the details needed about what happened and what they expected.

**What problems is Userback solving and how is that benefiting you?**

Userback helps us gather detailed issue reports by providing screenshots, browser info, and page URLs. It fits seamlessly with our existing tools, like Jira and Notion, eliminating workflow disruptions and enhancing issue tracking efficiency.

**Official Response from Rebecca Henrique:**

> Really appreciate you taking the time to share this Chuck. Great to hear Userback is cutting down on the back-and-forth that usually comes with vague issue reports. AI is definitely something the team is looking into, so this kind of feedback is on point.

  ### 10. Effortless Bug Tracking with Userback's Widget

**Rating:** 4.0/5.0 stars

**Reviewed by:** Justin H. | Multi-Instrumentalist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

The embeddable widget is really the core of what we like about Userback. The ability to view feedback is another feature we find beneficial, but really, the widget collecting data is definitely the strongest feature. It's easy to use; it's right there and available, and we can throw it into different web apps. Having multiple accounts in a single setup is helpful because we have several web apps and want to collect data from all of them. The widget just makes it super easy to do that. It was very easy to set up.

**What do you dislike about Userback?**

I don't really love the reply system. It feels like maybe people aren't getting as in-depth of replies. Normally, I would reply via email to a support ticket or something, and I'm not really clear because I haven't seen what people get back when I push through the reply, but it feels a little thin the way that the client interaction happens.

**What problems is Userback solving and how is that benefiting you?**

Userback helps us collect bug reports and feature requests easily, providing the console details and screen captures for quick problem-solving. It's crucial for tracing the source of feedback quickly, making issue-solving straightforward.

**Official Response from Rebecca Henrique:**

> Hi Justin, 

Really glad the widget is working so well across your web apps. Just to clarify on the reply system, responses are sent to your end users via email so nothing gets missed, I've linked our help article with more information below for you. 

If you have any questions about it, reach out to us at contact@userback.io!

  ### 11. Essential Feedback Tool with great Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dominik L. | CTO & Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I use Userback for our SaaS to get feedback and feature requests. I like the screenshot and the recording feature. Another important feature is the Slack and ClickUp integration we use to keep track and notify the team right away. It updates the team in Slack right away when there is something wrong. Also, in ClickUp, our dev agents create fixes directly from the feedback the user provides. The initial setup of Userback was very easy; just copy paste the snippet and the coding agent set everything up in under a minute.

**What do you dislike about Userback?**

I would prefer a board view instead of the inbox where I can see what tasks are currently worked on or are resolved.

**What problems is Userback solving and how is that benefiting you?**

Userback helps us understand reported bugs better using screenshots and video recordings. It seamlessly integrates with Slack and ClickUp, allowing our team to stay updated and create fixes directly from user feedback.

  ### 12. Streamlines Feedback with Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** James P. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Userback?**

What I like most about Userback is how it simplifies the feedback process for both customers and our internal team. Customers can easily raise issues from their tenant environment without needing to understand our internal tools. The visual feedback, including screenshots and page context, makes submissions easier to interpret for us. I also find it very easy to deploy Userback selectively via GTM, enabling it for chosen client accounts. Being able to create separate projects per client or tenant and link them to the relevant client subdomain is another feature I appreciate. A major plus is the API capability, which allows our dev and ops team to include Userback in our internal AI-assisted workflows, managing feedback efficiently alongside our Jira process. Userback acts as a clean customer feedback intake and triage layer, rather than being just another tool.

**What do you dislike about Userback?**

The main area that could be improved for us is customer access and licensing. We would like to be able to invite customer users to view, update, or comment on their own feedback board without each of those customer users becoming a paid license. We are happy to pay for our internal team, but customer participation is different from internal team usage. At the moment, this limits how many customer end users we can reasonably allow to access the board directly. A lighter customer or stakeholder access model would make it easier to collaborate with clients while still keeping the paid licenses focused on our own team.

**What problems is Userback solving and how is that benefiting you?**

Userback provides a simple way for customers to report issues with screenshots, bridging the gap between customer feedback and our development process. It simplifies feedback collection, adds a triage layer before Jira, keeps feedback organized by client, and integrates with Jira and GTM seamlessly.

**Official Response from Matthew Johnson:**

> Thanks for the detailed write-up. The way you've set Userback up across client tenants with GTM and the API is a smart implementation.

The licensing feedback is appreciated. It's a different model to how most of our customers use Userback, but I'll make sure the product team sees it.

  ### 13. Effortless Feedback Management with Seamless Jira Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Petros P. | Founder & CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Userback?**

I like how Userback connects seamlessly with Jira, which we use for project management. This integration allows us to see all the tickets and review anything that needs our attention and fix easily. The integration process itself is very straightforward, making it simple to add Userback to both our application and website.

**What do you dislike about Userback?**

I don't have anything specific, to be honest, because for what I need it for, it works really well. The only thing to mention is that, some users have a question how to use it or they cannot find the button, or even when they click, maybe they don't know exactly how the feedback form works, but it's very rare.

**What problems is Userback solving and how is that benefiting you?**

I use Userback to collect feedback and identify early bugs. It makes managing feedback easy and helps me find issues I couldn't catch before.

**Official Response from Matthew Johnson:**

> So glad the Jira integration is making it easy to stay on top of feedback and catch issues early. Appreciate you taking the time to leave a review!

  ### 14. Streamlines Bug Reporting, Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ravneet K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Userback?**

I like using Userback for website SEO testing as it gives a better picture in terms of highlighting a bug for my development team to work on. When assigning a task and highlighting specific areas of an issue, Userback is very helpful and makes the task straightforward with minimal effort on understanding the current stats. The filters provided by Userback make it easy to distinguish between feedback and bugs, which avoids any post-live issues on the site. The support system is truly good in terms of responsiveness.

**What do you dislike about Userback?**

It's easy but somewhat complicated for me when I setup as the account creation took time.

**What problems is Userback solving and how is that benefiting you?**

Userback gives a better picture for highlighting bugs to the development team, makes task assignment easy with minimal effort by specifying issue areas, and has filters to distinguish feedback from bugs, preventing post-live site issues.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Really glad Userback is helping your team highlight bugs clearly and stay on top of issues before they go live. Great to hear the support experience has been good too.
Sorry the account setup felt more complicated than it should. If you hit any other friction points getting started, reach out at support@userback.io and we'll help get things sorted quickly.

  ### 15. Streamlined Feedback with Easy Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kyle V. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Userback?**

I use Userback for my B2B SaaS platform and appreciate that it allows us to have our end user feedback, suggestions, and reported issues all in one place. I like that it is very easy to use and connects with our other systems, which allows us to maximize the feedback we get and solve it much faster. Userback is integrated with Trello, so it lets me work from one source of truth without bouncing between systems. The initial setup was very easy and required less than an hour to complete.

**What do you dislike about Userback?**

Pricing, mostly. I feel like some core features are behind a quite high paywall.

**What problems is Userback solving and how is that benefiting you?**

Userback consolidates feedback, suggestions, and issues in one place, making it easy to manage. Its integration with Trello lets me work seamlessly without switching systems, speeding up issue resolution.

**Official Response from Jonathan Tobin:**

> Thanks so much for this. Really glad the Trello integration has been keeping everything in one place for you and that setup was so quick. We'd love to earn that fifth star someday. If there's anything we can help with, we're always at support@userback.io.

  ### 16. Effortless Feedback Collection with Userback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hussein A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Userback?**

I use Userback for feedback and bug reports, and I really appreciate how simple it is to work with. The widget is a standout feature for me because it allows users to upload screenshots and take videos without having to first upload them somewhere else. Setup was very easy, and it fits seamlessly with my tool simpleserp.io. Userback is my first choice for these tasks, and I'd rate my likelihood to recommend it as a 10 out of 10.

**What do you dislike about Userback?**

Nothing really. I really like the product

**What problems is Userback solving and how is that benefiting you?**

I use Userback for feedback and bug reports. It simplifies the process with a widget that lets users easily upload images and text. I love the simplicity and how users can upload screenshots and take videos without needing to upload them elsewhere first.

**Official Response from Matthew Johnson:**

> A 10 out of 10 and nothing to dislike — that's amazing feedback, thank you. Really glad the widget is hitting the mark, especially the screenshot and video uploads. Keeping that experience as frictionless as possible for end users is something we care a lot about. Happy to have you on board.

  ### 17. Effortless Issue Logging with Handy Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mehdi A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

I find Userback easy to use, which really helps when I'm logging errors. The screenshot and video recording features are super handy for pointing out exact errors, especially when I need to create a Userback ticket for a specific page. If the functionality spans multiple pages, I can just record a video, which is great. The setup is quite simple too; we just added the script to our website server, and the Userback icon appeared across the site. It's been working perfectly for me and my team.

**What do you dislike about Userback?**

nothing its working perfectly for me.

**What problems is Userback solving and how is that benefiting you?**

Userback solves the hassle of explaining issues to developers by showing which page the error was on. It's easy to use and the screenshot and video recording features are very handy to pinpoint the exact error.

**Official Response from Matthew Johnson:**

> We're thrilled to hear that Userback has greatly enhanced your workflow and made bug reporting effortless. Thank you for sharing your positive experience with us!

  ### 18. Simple, Fast Bug Reporting with a Clear UI and Helpful AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

The UI/UX is simple and clear, with multiple viewing formats. The on-page gadget is easy to use, so anyone can report bugs without much effort. It also integrates well with the website and feels fast in terms of performance. I’m not sure about the pricing since I’m only a user. Onboarding is pretty straightforward, and the AI features are helpful, though not strictly necessary.

**What do you dislike about Userback?**

I can’t edit the initial text in my ticket, so if I make a mistake or need to add context afterward, I have to add a comment instead. That quickly gets messy and makes the ticket harder to follow.

**What problems is Userback solving and how is that benefiting you?**

Fast writing and communication, plus clear status updates for support tickets. I also like the quick overview of each ticket’s status and the clearly defined responsibilities.

**Official Response from Jonathan Tobin:**

> Thank you for the thoughtful review. Really glad the UI and status updates are making things easier to follow. On the editing issue, hovering over the description text reveals a pencil icon to edit it directly. Worth knowing for next time.

  ### 19. Streamlined Feedback with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Mark K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Userback?**

I like that Userback makes it easier for customers to submit feedback, which has led to us receiving more feedback. It's priced well and not crazy expensive. I also appreciate the integration with Linear since it's nice not to have to manage tickets elsewhere and we don't have to open another SaaS.

**What do you dislike about Userback?**

We wish Linear integration had more features. Userback feedback tool has some bugs that are showing up in production. It’s just simple errors and warnings in the console. Compared to most products, the initial setup was simple. There is space for improvement though.

**What problems is Userback solving and how is that benefiting you?**

Userback makes it easier for customers to submit feedback, leading to more responses. It's priced well, and the integration with Linear ensures we manage all tickets in one place without needing another SaaS.

  ### 20. Easy to integrate, improves communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I like that Userback is so straightforward. It can be quickly integrated, is easy to use, and can be flexibly adapted to projects. The dashboard is clearly structured and helps to document feedback comprehensibly. It has significantly improved communication both within the teams and with the customers. The initial setup was also simple and immediately generated enthusiasm.

**What do you dislike about Userback?**

Feedback could be categorized more flexibly. More options for individual fields or badges would be helpful. It would be good to be able to consistently store recurring information in the tickets. Categories are simply lined up and do not help with this use case – they cannot even be deleted at the moment.

**What problems is Userback solving and how is that benefiting you?**

Userback allows us to provide context-based feedback, reduces misunderstandings, and increases efficiency in tracking progress and open issues.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Glad Userback is improving communication across your teams and with customers, and that the setup was straightforward.
The points on flexible categorization and custom fields are noted. We've actually recently made some changes to categories that might help. Reach out at support@userback.io and we'll see if we can address your specific use case.

  ### 21. Smooth Feedback Process, User-Friendly Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stewart R. | Web Designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I really like Userback's clean and easy-to-use interface. It's snappy to use and makes it easy to receive and action feedback. Having tried multiple competitors, Userback provides a smoother experience with the added benefit of easy feedback collaboration, categorization, and completion marking. The initial setup is also pretty straightforward; just start a project, tweak a few settings, add the code, and go.

**What do you dislike about Userback?**

Some non-technical clients can struggle to understand how to leave feedback, like selecting the wrong tool or leaving feedback in the wrong place. Sending a short video guide helps solve this.

**What problems is Userback solving and how is that benefiting you?**

Userback makes it easy for clients to leave feedback while browsing the staging site. Feedback can be easily collaborated on, categorized, and marked as complete, streamlining the feedback process after website development.

**Official Response from Jonathan Tobin:**

> Really glad Userback has made the feedback process smoother for your clients, especially compared to what you'd tried before. The point about non-technical users is a real one, getting clients to leave feedback in the right place can take a bit of hand-holding but sounds like you've found a good rhythm with it though. Thanks for sharing this.

  ### 22. Essential for Collaborative Feedback Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joshua S. | Marketing Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I really like Userback for its ability to easily add feedback from multiple people into one primary resource. This feature is super helpful for my team because we had multiple people across different teams needing to review the staging website. It allowed us to gather everyone's feedback directly into one source, which was a lot better than needing a tracking sheet manually. Implementing and setting up Userback was also very easy for our team.

**What do you dislike about Userback?**

Sometimes the screenshot function didn't work properly and captured the wrong section of the page.

**What problems is Userback solving and how is that benefiting you?**

I use Userback for tracking and managing feedback from website testing with multiple users. It consolidates feedback into one resource, eliminating the need for a manual tracking sheet.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Great to hear Userback is replacing the manual tracking sheet and making it easier to gather feedback across teams.
The screenshot issue is worth investigating. That feature should be reliably capturing the right section every time. If you can share any details about when it happened, reach out at support@userback.io and we'll dig into it.

  ### 23. Great tool, Facilitates Collaboration but Needs UI Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Userback?**

I like how Userback helps us work with different clients in different time zones and expertise levels by gathering all the information in one place. It really allows us to collaborate better without needing middle persons between processes. Having a hub like Userback in the middle helps different experts work together, enabling us to quickly and more thoughtfully work on our tasks. It reduces the amount of variations we need to come up with. It's just fast and reliable.

**What do you dislike about Userback?**

Sometimes, the user interface for leaving comments is mostly static images put on top of PDFs, which can get messy. It would be nice to have a digital and scalable interface, especially for zooming in like on Google Maps to see small details better.

**What problems is Userback solving and how is that benefiting you?**

Userback helps gather information and fosters collaboration across different time zones and expertise levels by centralizing feedback, reducing the need for intermediaries.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Glad Userback is cutting out the middlemen and keeping collaboration moving across your team.
Appreciate your comments on the PDF experience. We'll take that on board.

  ### 24. Flexible Tool with Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Timor B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Userback?**

I like Userback for its generous limits, which means I don't have to worry about hitting usage caps. I appreciate its flexibility, as I can easily embed the annotation widget on any website or web application, including mobile apps. The responsive support keeps my development on track, and the initial setup was smooth and straightforward. Userback is almost an all-in-one solution for user feedback, making it almost sufficient without needing other tools.

**What do you dislike about Userback?**

So far none.

**What problems is Userback solving and how is that benefiting you?**

Userback solves visual communication and status tracking issues, keeping everything organized. Its generous limits prevent worries about hitting usage caps, and I can easily integrate the annotation widget into any platform I need. Responsive support ensures development stays on track.

**Official Response from Matthew Johnson:**

> Thanks so much for the amazing feedback! Really glad Userback is keeping your development organized across web and mobile without the headache of usage caps.

  ### 25. Effective Bug Tracking with Useful Interface

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joseph H.

**Reviewed Date:** May 12, 2026

**What do you like best about Userback?**

I like that Userback connects me directly with requesters to gain more information on an issue, allowing us to work on issues as a team. I appreciate that requesters can send a request with a link to the page they are on and can attach a screenshot with a red box to show what they mean. I'm glad that the option is available to screen record, even if no one submits videos.

**What do you dislike about Userback?**

Sometimes requesters get annoyed when we respond directly through Userback instead of sending an email.

**What problems is Userback solving and how is that benefiting you?**

Userback puts me in direct contact with requesters for more info on issues and lets us work as a team by showing the status of issues.

**Official Response from Jonathan Tobin:**

> Thanks for the kind words! Really glad the direct connection with requesters and the screenshot annotations have been useful for your team. The requester experience is something we're always looking to improve, so feedback like this is really appreciated.

  ### 26. Streamlined Bug Reporting with an Easy On-Screen Popup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jake P. | Website Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

Userback allows us to streamline our bug reporting system, allowing our clients to use the on screen popup that we can embed into the website to allow quick and easy bug reporting by attaching screenshots and a description directly on the website.

**What do you dislike about Userback?**

Nothing so far, very easy to setup and implement

**What problems is Userback solving and how is that benefiting you?**

Primarily solving time, clients would normally have to spend time navigating to Jira, creating a ticket, attaching a screenshot, assigning a user can be quite time consuming.

**Official Response from Matthew Johnson:**

> Really glad it's saving your team time and making bug reporting easier. Thanks for the review!

  ### 27. Simple, Smooth Kanban Integration with the Website Plugin

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oleksandr M. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Userback?**

I like most are the ways to integrate the website with my Kanban board. The website plugin makes it easy to connect the integration to the system, and the setup process is always simple and smooth.

**What do you dislike about Userback?**

Sometimes certain websites prevent screenshots taken via the plugin from displaying correctly, which requires additional configuration

**What problems is Userback solving and how is that benefiting you?**

Userback solves the problem of lengthy feedback exchanges between developers and clients regarding work completed. With Userback, the bug-fixing process has become significantly faster.

**Official Response from Matthew Johnson:**

> Faster bug-fixing between devs and clients is exactly the problem we built Userback to solve, glad it's landing that way.

On the screenshot issue: certain website configurations (CSP headers in particular) can interfere with captures and do require some extra setup. Our docs cover the most common fixes, but if you're still hitting it, reach out at support@userback.io and we'll help you get it sorted.

  ### 28. Userback Simplifies Feedback Collection and Speeds Up Issue Resolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Userback?**

What I like best about Userback is how easy it makes collecting and managing user feedback in one place. The visual feedback tools, including screenshots and annotations, help users clearly explain issues without long back-and-forth conversations. It saves time for both product and engineering teams by making bugs easier to reproduce and prioritize. I also like that the interface is clean, intuitive, and simple to use for both internal teams and end users.

**What do you dislike about Userback?**

One downside of Userback is that managing large volumes of feedback can sometimes become overwhelming without more advanced filtering and organization options. The dashboard can feel cluttered when multiple projects and comments are active at the same time. There are also moments where customization and reporting capabilities feel limited compared to more enterprise-focused feedback tools. Additionally, some integrations and workflows could be smoother to reduce manual follow-up between teams.

**What problems is Userback solving and how is that benefiting you?**

Userback helps us solve the challenge of collecting clear, actionable feedback from users and internal stakeholders without long email threads or unclear bug reports. The visual feedback and annotation features make it much easier to understand issues quickly, which reduces misunderstandings between product, design, and engineering teams. This has improved our bug reporting process, sped up issue resolution, and helped us prioritize fixes based on real user feedback. Overall, it saves time, improves collaboration, and helps us deliver a better user experience more efficiently.

**Official Response from Matthew Johnson:**

> Really glad Userback is helping your team collect clearer feedback and speed up issue resolution. Cutting down on back-and-forth between product, design, and engineering is exactly the kind of impact we want to have.

The feedback on filtering, dashboard organization, and reporting is noted. We're actually working on UI improvements to filtering right now, so stay tuned for that.

  ### 29. Streamlined Feedback Collection, Hassle-Free Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad B. | Business Applications Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I like that Userback has an easily embeddable widget with very clear functionality and a lot of means for collecting feedback from clients. I appreciate that I can embed their widget into the new website or on the beta version so that clients can access it. It’s convenient that I can disable it quickly as we go to release. I find the initial setup extremely easy, and the functionality has improved over the years.

**What do you dislike about Userback?**

It's perfect for my needs, nothing to dislike

**What problems is Userback solving and how is that benefiting you?**

I use Userback to make going to production faster. I like its easily embeddable widget with clear functionality and client feedback features. It also replaced our manual email process, which was very painful.

  ### 30. Simplified Feedback Collection, Needs Better Team Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sergey C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I appreciate that Userback allows clients to use our platform for live feedback, making it easy for users to notify us if something's broken. It's also handy that we receive tickets whenever something doesn't work. Additionally, I like that we use Userback with Notion, so it can automatically create tickets in Notion, which is quite convenient. The setup was straightforward and quick, not taking more than ten or fifteen minutes.

**What do you dislike about Userback?**

I wish Userback had the ability to add people or teams and automatically assign tickets to them when a user creates one.

**What problems is Userback solving and how is that benefiting you?**

I use Userback for live feedback on our platform, so clients can easily notify us if something's broken, and we receive tickets.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Glad the Notion integration is making it easy to automatically create tickets and that setup was quick.

On the auto-assignment, we do have some automation features that might help with this. Reach out to us at support@userback.io with your use case and we'll see if we can help!

  ### 31. Effortlessly Organized with Visual Feedback Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashlee H. | Partner & Community Marketing Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Userback?**

I really appreciate how Userback helps keep everything organized in one spot and allows me to complete projects efficiently. I especially like that I can categorize feedback in a swim lane; being very visual myself, I enjoy being able to see what needs to be done, what's in progress, and what's being reviewed or completed. It really helps me stay organized. The setup process was also super easy.

**What do you dislike about Userback?**

NA

**What problems is Userback solving and how is that benefiting you?**

Userback keeps everything organized in one spot, helping me complete projects efficiently with all feedback from my manager. I like categorizing feedback into a swim lane because I'm visual, which helps me see what's in progress or completed, and stay organized.

**Official Response from Matthew Johnson:**

> Really glad Userback is keeping everything organized in one spot for you. Centralizing feedback is one of the core reasons we built it, and the swim lane view is a big part of that. Thanks so much for sharing this!

  ### 32. An Essential, All-in-One Tool for Digital Agencies

**Rating:** 4.5/5.0 stars

**Reviewed by:** John C. | Technical Director (CTO), Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Userback?**

During the diagnosis stage, we use the survey feature to collect comments from visitors to a client's website. We use some of these comments to shape the information architecture. The wireframes are shared as Designs for our internal team, then the clients, to provide feedback on. Once approved, we move to design and use the Design feature in Userback to collect feedback and changes from clients. Once signed off and in the build phase, we use the Feedback widget for QA to notify the dev team of bugs. The client utilizes the feedback widget to request amendments from the author. Once it's signed off, we use the Survey feature again to assess feedback from real visitors. It's a brilliant all-round tool. It was easy to implement on websites.

**What do you dislike about Userback?**

I would like to have more control of the widget's colour, in particular a higher contrast version. Grey text can be hard to read for some people, so a "High Contrast" toggle would be great to see.

**What problems is Userback solving and how is that benefiting you?**

Collecting feedback from different stakeholders, including the client, the client's customers, and our team.

**Official Response from Matthew Johnson:**

> Thank you for this fantastic review! Love hearing how you're using Userback across your entire agency workflow - from surveys during diagnosis, to design feedback, to QA with the feedback widget. That's exactly the kind of all-in-one usage we designed for.

Really appreciate the feedback on widget accessibility. I'll share this with our product team as we continue improving Userback.

  ### 33. Easy Feedback Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dave D. | Senior Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Userback?**

Every piece of feedback automatically generates a detailed ticket with the technical information from the console and with browser details. This context cuts issue resolution time significantly. It's easy for both the end-user submitting the feedback and internal teams managing it. Also, the integrations with tools like Jira and Slack help keep feedback flowing. If you are "all in" with your workflows, you'll see much more benefit between ticketing and actioning.

**What do you dislike about Userback?**

I wish there were a few more customization options for the visual design of the feedback widget itself to help match our brand. Having slightly more flexible options for managing user accounts and team access within the administrative panel would be a welcome improvement.

**What problems is Userback solving and how is that benefiting you?**

Userback solves two of the biggest pain points: vague bug reports and slow client feedback loops. Developers don't have to guess what a user is describing. The session replay and video feedback show us exactly what happened, allowing us to reproduce and fix issues. We use the Feature Portal to collect and prioritize user ideas, which directly informs our product roadmap. It has centralized all our feedback from multiple sources (email, Slack, etc.) into one platform.

**Official Response from Matthew Johnson:**

> We're glad to hear that Userback's detailed ticket generation and integrations with tools like Jira and Slack have been beneficial for you. We appreciate your feedback about customization options and team access, and we'll take that into consideration for future improvements.

  ### 34. Our team builds better websites more efficiently with Userback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alayna S. | Director of UX/UI Design and Front-end Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Userback?**

Tracking feedback for both internal QA and client QA is straightforward. I also appreciate the ability to record feedback using screenshots or videos. Userback has helped streamline the feedback process at both the team and client levels. Since we started using Userback a few years ago, we've seen a noticeable reduction in feedback churn and improved refinement of our website builds. We wouldn't be able to create the quality products we do without Userback. Our clients also enjoy using it and value having an interactive way to provide feedback, rather than relying on Google Docs or other methods.

**What do you dislike about Userback?**

One thing I've noticed is that I often get tagged in many tickets, but unless someone actually assigns them to me, it's not straightforward to track what I've been tagged in. It would be really helpful to have a feature that lets you quickly view all the tickets where you've been mentioned. 

Additionally, having a summary of the topics or questions people are raising would be a great improvement. Sometimes, it's challenging to sift through long comment threads just to understand the main issue. 

If there were a way to get an AI-generated summary of both the tickets assigned to you and those where you've been tagged, it would make it much easier to grasp at a glance what people are asking or what the main concerns are. As someone in a director role, I'm not always involved in the details of every ticket, but occasionally, issues come up that require my attention. Having a high-level, at-a-glance overview would be extremely valuable.

This would be helpful on the dashboard level to have a summary for all of the projects that you're involved in, and also when you click into a project.

**What problems is Userback solving and how is that benefiting you?**

User Back has proven to be extremely useful for quality assurance testing on the website products we develop for both our internal team and our clients. I appreciate how it allows us to gather detailed information, such as the specific browser used during testing and other technical specifications. This level of detail is not something you can easily achieve in a sauna, for instance.

**Official Response from Matthew Johnson:**

> Thank you for this fantastic review! Love hearing that Userback has reduced feedback churn and improved your website builds over the past few years.

Great news on the AI-generated summary feature - we're actually working on that right now! It should help with exactly what you're describing: getting a high-level overview of tickets you're tagged in and understanding main issues at a glance.

Appreciate the detailed feedback on ticket tracking and comment thread navigation. We'll make sure our product team sees this. Thanks for being a long-time user!

  ### 35. Userback Makes User Feedback Crystal Clear

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gaurav G. | Staff engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Userback?**

What I value most about Userback is that I no longer have to guess what users mean when they report issues. We've all experienced those vague reports where someone just says "it's broken," leaving you puzzled and unsure how to replicate the problem. With Userback, users can easily capture a screenshot and highlight the specific issue, making everything much clearer. Now, I can truly understand the problem from their point of view.

**What do you dislike about Userback?**

Nothing major really, the core stuff works well and the team actually uses it which says a lot. I've tried other feedback tools before where people just ignored them after a week because they were too clunky or annoying. That hasn't happened with Userback. It does the job it's supposed to do and stays out of the way.

**What problems is Userback solving and how is that benefiting you?**

The biggest problem it solved for us is the feedback chaos. Before Userback we had bug reports coming in from everywhere — emails, Slack messages, random calls, sometimes just someone walking over and saying "hey that thing is weird." Half of it got lost, the other half had no useful details. Now everything lands in one place with actual context attached. No more digging through inboxes or asking users twenty questions just to understand what they saw.
It also fixed the communication gap between users and devs. Non-technical people don't think in terms of browser versions and error logs. They just know something feels off. Userback bridges that gap without forcing anyone to change how they communicate. User clicks, shows the problem visually, and the technical stuff gets captured automatically. Dev gets everything they need without playing detective.

**Official Response from Matthew Johnson:**

> Wow, thank you for such a fantastic review! Really appreciate you highlighting how Userback has solved your feedback chaos and made bug reports crystal clear. Great to hear your team is actually using it consistently. Thanks for sharing your experience!

  ### 36. Userback has become our single source for customer feedback and bug reports.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael W. | MR, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

Userback is hands-down the fastest way we’ve ever found to collect visual feedback, annotated screenshots, and video recordings from my clients. The browser widget is easy for users to input info & saves me hours of “can you tell me more?” back-and-forth.

We especially love:

Session replay + video feedback combo (seeing exactly what the user experienced is gold)
Direct integrations with Slack 
The new AI summary/feature voting board has cut our prioritization meetings in half
Public roadmap/feedback portal so customers can see we’re listening

**What do you dislike about Userback?**

the widget customization options are good but still not as flexible as some enterprise tools (e.g., you can’t fully white-label the widget yet).

**What problems is Userback solving and how is that benefiting you?**

Before Userback, bug reports and feature requests were scattered across email, support tickets, Slack, and random Loom links. Now everything lands in one clean dashboard with full technical context. Our bug triage time dropped ~70% and customer satisfaction actually went up because users feel genuinely heard when they can point and click on the exact problem.

**Official Response from Matthew Johnson:**

> Thank you for such a fantastic review! Really appreciate you highlighting how Userback centralized your feedback, reduced bug triage by ~70%, and improved customer satisfaction. That's exactly what we're aiming for.

  ### 37. A very clean way to capture feedback and fix issues faster

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fouad B. | Principal Growth Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

I’ve been using Userback for both client projects and internal work, and it has completely changed how we collect and process feedback. Instead of going back and forth through emails and screenshots, users can now leave visual feedback directly on the site with annotations, screen recordings, and full context. That alone has saved us a huge amount of time and confusion.

The setup is very straightforward. I just added the script, customized the widget with our branding, and it was live in minutes. What really makes it stand out is how it captures the user’s environment, browser details, and sometimes even session replays, which makes debugging way easier for developers and designers. It takes feedback from vague to actionable instantly.

The integration with other tools like project management and communication platforms also makes life easier. We route feedback directly into our workflow, which helps our team stay organized and responsive. It has worked very well for client websites, internal QA, and even ongoing product improvement where feedback is constant.

I would easily recommend it to any agency, SaaS team, or product builder who wants a more professional feedback workflow.

**What do you dislike about Userback?**

Like any advanced tool, some of the automation and routing options take a little time to configure if you want it customized perfectly, but once that’s done, the system runs smoothly. For smaller basic use cases it might feel like more than you need, but for agencies, product teams, or anyone dealing with regular client feedback, it’s absolutely worth it.

**What problems is Userback solving and how is that benefiting you?**

Userback solves the problem of messy, unclear, and time-consuming feedback collection. Before using it, we dealt with scattered screenshots, long email threads, and vague messages like “this doesn’t work,” which slowed down our workflow. Now all feedback comes in one place with visual context, annotations, technical details, and clear action steps. It has saved me a lot of time by automating how feedback is collected, organized, and routed to the right place, which means faster fixes, better communication with clients, and more efficient delivery overall.

**Official Response from Matthew Johnson:**

> We're delighted to hear that Userback has helped streamline your feedback workflow and has made debugging easier for your team. It's great to know that it has benefited your client websites, internal QA, and ongoing product improvement. Thank you for choosing Userback and for your valuable feedback!

  ### 38. Effortless Client Feedback and Seamless Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sri R. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

Userback makes client feedback very simple. 

My clients can point to the exact section on the website where they want a change, which removes all confusion. 

It has saved me a lot of time and made my communication with clients much easier. 

Integrating to the website is extremely easy (especially on Wordpress).

I use it on most websites I build because it works reliably and is easy to set up.

**What do you dislike about Userback?**

There is nothing major that I dislike. At times I feel the interface could load a little faster, but it has never affected my work. 

Overall the experience has been very smooth.

**What problems is Userback solving and how is that benefiting you?**

Userback addresses the issue of unclear and disorganized client feedback. 

Previously, clients would communicate changes via messages, emails, or screenshots, which often made it difficult and time-consuming to interpret their requests. 

Now, with Userback, all feedback is centralized and clearly indicated directly on the website. 

This has streamlined my workflow and significantly decreased the amount of time I spend on revisions.

**Official Response from Matthew Johnson:**

> Thank you for this amazing review! It's fantastic to hear how Userback is simplifying client feedback, saving you time, and eliminating confusion by letting clients point directly to what needs changing. The fact that you use it on most websites you build is the ultimate compliment.

  ### 39. Userback is a fantastic tool for managing clinical trial database development

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacinta M. | Clinical trial Data coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

Userback is a core part of my job (I work on a clinical trial). It is extremely easy to use and very intuitive which is a huge plus because I am using it for almost my entire work day. My favourite features of Userback is the visual feedback tools. As part of our project we have numerous team member from across the globe contributing and having the ability for everyone to capture screenshots or short video recordings when an issue pops up has saved us a lot of back and forth.

**What do you dislike about Userback?**

I honestly don't have anything that I dislike about userback. It does exactly what we need it to do and it was effortless to learn how to use.

**What problems is Userback solving and how is that benefiting you?**

I work on a clinical trial and we use userback, together with out platform developers, to build and refine our database. We use it as a 'one stop shop' for all feedback, bug notices and queries for all our clinical trial staff globally. it works extremely well for our purposes and I'd recommend it to anyone doing something similar.

**Official Response from Matthew Johnson:**

> Thank you for your kind words! We're delighted to hear that Userback has made your workday easier and more efficient. The ability to capture screenshots and video recordings for issue reporting has been a game-changer for many of our users. We appreciate your feedback!

  ### 40. Streamlines Client Collaboration, Needs Better Request Tracking

**Rating:** 3.5/5.0 stars

**Reviewed by:** Joshua S. | Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2020

**What do you like best about Userback?**

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective.

**What do you dislike about Userback?**

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time.

**What problems is Userback solving and how is that benefiting you?**

Userback allows clients to mark up changes and report bugs, making it easy for developers to see and implement them efficiently. It simplifies visualizing changes, enhancing communication and collaboration with clients.

  ### 41. Seamless Integration, Effortless Feedback Collection

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ratul S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2026

**What do you like best about Userback?**

I find Userback's video record feature super helpful. It integrates seamlessly with our product, making it easy for customers to use without any learning curve. When there's something to raise or an idea to share, they just click one button for a quick record, and it's automatically connected with our Linear tool. The initial setup was pretty easy too.

**What do you dislike about Userback?**

The feedback video links are public.

**What problems is Userback solving and how is that benefiting you?**

I use Userback for collecting customer feedback. It's great because there are no notifications cluttering my inbox, and the video recording feature helps a lot. It integrates seamlessly, with no learning curve for customers, making feedback sharing quick and easy.

**Official Response from Jonathan Tobin:**

> This made our day, thank you! Really glad the video recording has been such a smooth experience for your customers, and that the Linear integration is keeping everything connected without the inbox noise. Means a lot to hear it's working for you.

  ### 42. Seamless Feedback Collection with Userback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos F. | Web designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2026

**What do you like best about Userback?**

I find Userback to be really easy to use, especially for my clients who need to see and interact with the feedback button. It's great that my team can easily get feedback and see where the session or screen share video was. This setup helps remove friction overall, making it easier for my clients and my team to handle feedback and revisions. I also appreciate how Userback increases the flow of communication with my clients, especially with the integration to Zapier and Airtable, which allows my team to see feedback and start working on it right away. Setting up Userback was extremely easy too, like, it only took a minute.

**What do you dislike about Userback?**

I would love if there was a portal so my client would be able to see all the feedback they submitted, and in different categories. Some clients repeat the feedback because they don't know what they've already done. Also, some clients have reported that when they submit the feedback, they don't know if it gets captured or not. So, a little better communication with the confirmation notification and then a way for clients to be able to see what they've done.

**What problems is Userback solving and how is that benefiting you?**

Userback increases communication flow with clients and integrates with Zapier and Airtable for my team to access feedback easily. Its ease of use and simple feedback button enhance client interaction, removing friction and simplifying revisions.

**Official Response from Matthew Johnson:**

> Thank you! Love hearing that Userback is removing friction for your clients and team.

Great feedback on the client portal view and I hear you on clients needing to see their feedback history. I'll share this with our product team as I know they're already considering a new My Tickets feature which should help with that.

Thanks for the review!

  ### 43. Effortless Feedback Collection for Website Projects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanezza Louie A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I love how Userback lets me see exactly what the clients are seeing and how easy it is for the clients to use. I like how easily it collates all the feedback and puts it in place when it's been resolved to keep things in order.

**What do you dislike about Userback?**

It would be great if you could automatically link bugs or issues that are the same. Sometimes clients will report the same issue so grouping them would be helpful.

**What problems is Userback solving and how is that benefiting you?**

Userback lets me see bugs that need fixing before a site goes live and shows exactly what clients see. It's easy for clients to use and organizes feedback effectively.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Really glad Userback is helping you stay on top of client feedback and catch issues before go-live.
Good news on the duplicate grouping. You can actually merge similar feedback items already. If you'd like a hand setting that up, reach out at support@userback.io and we'll walk you through it.

  ### 44. Streamlined Feedback Collection, Needs Improved Embedding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dami O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I like the simplicity of Userback and how it helps generate ideas for our concept. It's very important in getting user feedback quickly and includes tools like CSATs to gauge customer happiness and satisfaction in separate areas. The initial setup of Userback was quite easy, which is a big plus.

**What do you dislike about Userback?**

I would like the ability to actually embed the chat widget, which would be a plus. It would be helpful if these chat features could be enhanced through AI to become actual issues that one can look into or feedback.

**What problems is Userback solving and how is that benefiting you?**

I use Userback to collect user feedback quickly, gauge customer happiness, and satisfaction.

**Official Response from Matthew Johnson:**

> Thanks for the feedback! Glad the simplicity and CSAT tools are helping you collect feedback and gauge customer happiness quickly.
The chat widget embedding and AI suggestions are interesting ideas. I'll pass them on to the product team!

  ### 45. Easy Issue Markup with Clear QC Context for Faster Bug Fixing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sajal G. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Userback?**

It was easy to mark and point the issues on Userback and the QC team could very well understand the issue, the OS and other metrics that are required for bug fixing.

**What do you dislike about Userback?**

Honestly speaking since most of the tools in this domain work in more or less the same way, there was no such disliking for any of the features.

**What problems is Userback solving and how is that benefiting you?**

Userback is helping solve the issue of manual logging of tickets by the QC team. It's helping in saving time in taking screenshots and attaching them to a ticket - the old fashioned way.

**Official Response from Matthew Johnson:**

> Glad Userback is saving your QC team time and making bug reporting easier. Thanks for the review!

  ### 46. Efficient Feedback Management with Userback's Kanban View

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex K. | Entrepreneur bij AK Webdiensten, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I love the beautiful Kanban view in Userback because it provides a clear overview that brings peace when handling tickets. It is very organized, which helps to streamline work within a single portal. This really works fantastically and also saves time.

**What do you dislike about Userback?**

The notifications can be unclear. Better insight is needed into where and when notifications are sent to the respective members of the project.

**What problems is Userback solving and how is that benefiting you?**

I use Userback to track customer feedback within my web design. It streamlines communication by reducing calls and emails through a single portal, which saves a lot of time.

  ### 47. Quick Interface and Easy Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Userback?**

I like the speed and immediacy of Userback, and the clear interface from the administration side. I also appreciate the ease of integrating it into existing projects and the notification system, whether to clients or internally for our team. Additionally, the initial setup was very easy.

**What do you dislike about Userback?**

The export of reports or incidents for a client. It would be useful to enable an option to customize which data to export.

**What problems is Userback solving and how is that benefiting you?**

Userback helps me obtain real-time feedback with screenshots and indications of errors or improvements, which facilitates testing and management of improvements with clients.

  ### 48. Effortless Simplicity for Admins and Users Alike

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Userback?**

It's simple to use both on the admin and the user side. Clear and simple and notifications can be pushed to several other tools, so we won't miss them.

**What do you dislike about Userback?**

To be honest, nothing so far (and been using it for years now). It's easy and keeps getting better without being too bloated.

**What problems is Userback solving and how is that benefiting you?**

It gives the website visitor a clean and easy-to-use option to tell us about bugs, improvement suggestions, and send us some good feedback too, which is excellent.

The code loads quickly and giving feedback is quick and easy to do.

**Official Response from Matthew Johnson:**

> We're thrilled to hear that you find Userback simple and easy to use for both admins and users. Thank you for your continued support over the years!

  ### 49. Unbeatable Price, Exceptional Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christian P.

**Reviewed Date:** January 28, 2026

**What do you like best about Userback?**

I love that Userback's pricing is unbeatable, offering the best balance of price and features. The tool is very easy to use on both the admin and user sides. The ability to connect directly to Linear and use webhooks for Discord is awesome. The Linear integration helps us skip the step of creating a ticket, as I can assign reports directly to a developer and add comments. The Discord webhooks are great for notifying us directly when a report comes in. The initial setup was very easy and took just minutes. Overall, I find Userback provides the most value.

**What do you dislike about Userback?**

I haven't ran into any issues yet.

**What problems is Userback solving and how is that benefiting you?**

I use Userback to log bug reports and take feature requests. It solves my issue of addressing bugs without proper logs. With Linear integration, I can skip creating a ticket, and Discord webhooks notify us directly, streamlining the process.

**Official Response from Matthew Johnson:**

> Thank you for the amazing review!

Really appreciate the shout-out for our pricing and value balance - that means a lot to us.

Love hearing that the Linear integration and Discord webhooks are working well for your workflow, especially the ability to skip ticket creation and assign reports directly to developers. That's exactly the kind of efficiency we're aiming for.

Thanks for choosing us!

  ### 50. Love the Ease of Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sampath S. | Head of Growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 06, 2020

**What do you like best about Userback?**

Integration with Slack & JIRA out of box. Huge Time Saver!

**What do you dislike about Userback?**

Nothing so far. Constant updates & very clear communication from the team

**Recommendations to others considering Userback:**

Very simple & straight forward to use. Get the Chrome extension & you're set in less than a minute.

**What problems is Userback solving and how is that benefiting you?**

Fixing quick bugs, and improvements on our platform

**Official Response from Matthew Johnson:**

> Really glad the Slack and Jira integrations are saving your team time. Thanks for the kind words and for recommending us!


## Userback Discussions
  - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment

- [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+14%3A52%3A14+-0500&secure%5Bsession_id%5D=aa5d7dca-5686-4f11-add8-09f584a860b9&secure%5Btoken%5D=cdd68ef72a1111d21fd6703d68a371f667d18c6924164e56c90caba2fa9ac0c6&format=llm_user)
## Userback Integrations
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews)
  - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)

## Userback Features
**User Response Methods**
- Survey
- Video Snippets
- Photo Submission
- Text/Notes

**User Behavior**
- Click Tracking
- Mouse Movement 
- Frustration Tracking

**Bug Reporting**
- User Reports & Feedback
- Tester Reports & Feedback
- Team Reports & Comments

**Feedback Source**
- Survey Link
- App
- Widget

**Agentic AI - Software Testing**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication**
- Community Forum
- Customer Ideation

**Participant Selection**
- In-App
- On-Site

**A/B Testing **
- Error and Bug Tracking
- Data Analysis
- Notes

**Bug Monitoring**
- Analytics
- Bug History
- Data Retention

**Feedback Management**
- Media Library
- Sorting
- Sharing
- Privacy

**Planning**
- Task Ranking
- Kanban Board
- Custom Workflows

**Insights**
- Analytics
- Collaboration
- Sorting

**Visitor Information**
- User Identification
- Search Box

**Insights**
- Analytics

**Agentic AI - Bug Tracking**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Summarization

## Top Userback Alternatives
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