--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-07' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, enabling intuitive feedback collection and efficient navigation throughout the platform. (62 reviews) - Users praise the **intuitive feedback management** of Userback, making it easy to communicate issues efficiently. (37 reviews) - Users praise the **setup ease** of Userback, finding the installation process seamless and intuitive for gathering feedback. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and collaboration with clients and teams. (29 reviews) - Users love how **Userback simplifies user feedback collection** , making communication and collaboration seamless for efficient resolutions. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users note a **limited customization** of Userback, desiring enhanced branding options and better control over widget aesthetics. (17 reviews) - Users express concern over **feature limitations** , such as overwhelming notifications and insufficient mobile testing capabilities. (13 reviews) - Users find the **missing features** in Userback frustrating, particularly the lack of ticket tracking and mobile testing capabilities. (13 reviews) - Users find the **limited features** of Userback constrain customization and hinder efficient feedback and testing processes. (9 reviews) - Users note the **limited customization options** in Userback, hindering personalized client interactions and ticket management. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. A must have tool for creative client work **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth! **What do you dislike about Userback?** If we're working on a live site, we have to use screenshots otherwise the widget would show to all users. It's not a massive negative, however, it would be great if they could only show the widget to certain users. **What problems is Userback solving and how is that benefiting you?** Client feedback on creative projects like web design. Feedback to our designers on client work. We also use it for Swipe files. When I see a good landing page, I swipe it into userback and then add comments on what I like about it and send that to our designer. ### 2. Userback has helped us a lot getting good customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** - The setup of a new project and the widget. - The customer's interface to do feedback. It's great for them. - The speed at which they implement new features. - I've reported some bugs and their support is almost instant. **What do you dislike about Userback?** - We need to configure again the widget in each project. There's not like a global widget editor or config. But I really love this tool. I can't see more things that I dislike. **What problems is Userback solving and how is that benefiting you?** Getting customer feedback is hard. Our customers used to send us a word file with a lot of disorganized information. With Userback they enter the project and they do all the feedback in the section it belongs. ### 3. Next Level Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fred V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** I love that I no longer have to rely on text or other tools my clients have to download just to give me feedback with the website designs or SaaS tools I use. Userback handles all that effortlessly and my clients love the ease of it. **What do you dislike about Userback?** This is one of those tools that's hard to think of anything I don't like. I honestly can't think of one thing. lt solves such a huge problem in my support process, it's hard to thing of anything. **What problems is Userback solving and how is that benefiting you?** My clients are able to send support requests to me without having to sign up for free tools that do the same. ### 4. Userback is an incredible tool for collecting feedback and easy to integrate into your applications. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Userback?** Userback is intuitive, and integrating it into applications is quick and simple, meaning less development complications before collecting feedback. **What do you dislike about Userback?** Nothing, maybe some more feedback options could be included, but no feedback to provide currently. **What problems is Userback solving and how is that benefiting you?** Helping solve small issues with the UI and UX on the applications as well as larger ones such as functionality. ### 5. Super easy user feedback collection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Userback?** Took us 10 minutes to install. Very simple and intuitive. Super easy UI for users. Cost effective. **What do you dislike about Userback?** Would love to be able to position the widget in more locations on the screen. **What problems is Userback solving and how is that benefiting you?** Collecting bug info from users. ### 6. Elegant, simple, and great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** JP S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Userback?** I recently started a new position and needed to re-invigorate user feedback. After some research, I selected Userback, because it integrated well with everything I needed, had well priced and logically laid out plans, and allowed me to trial the app before committing. During the trial I found the support from UserBack to be responsive, helpful, and top-notch professional. The app provides everything I need and more, and I've since rolled out further functionality I didn't even know was available. UserBack is a must-look-at for anyone in need of a feedback tool. Great job! **What do you dislike about Userback?** That it wasn't available to me years ago already. **What problems is Userback solving and how is that benefiting you?** At present, it provides me with: 1. Separate channels for internal and external feedback, broken down by app 2. At-a-glance statistics on users and platforms 3. Automatic gathering of user session details, allowing faster feedback and better troubleshooting 4. One-button integrated push functionality to development, allowing feedback to be promoted to roadmaps quickly 5. Design reviews and brainstorming for UI/UX concepts 6. In-app and standalone feedback capability via browser and/or widget. ### 7. Userback is the best to for client feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** It's simple to use. Easy to teach clients to send feedback. The development team is really helpful and creative. It's made my production work much easier when working with clients. **What do you dislike about Userback?** There's not too much I dislike. They keep making it better. **What problems is Userback solving and how is that benefiting you?** The main problem I'm solving with userback is the client feedback relationship. I hate getting emails with directions on what to change, but there is no link to the page their talking about. It also lets me show the client is getting value for their money when they see how much time I put into their care. ### 8. Get clients feedback like a PRO **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel D. | Desarrollo de nuevos negocios, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** The easiness for clients to let the comments anywhere and the connection, all the comments later go to a kanban boar. Really nice and useful. **What do you dislike about Userback?** Need to customize each widget separately **Recommendations to others considering Userback:** Userback can save tons of time and emails and make your business look very professional. **What problems is Userback solving and how is that benefiting you?** Communication with clients, when we build sites for clients, there are many changes that need to be done, but many times is very hard to locate find those changes by email and Whatsapp. Using Userback clients can indicate exactly what needs to be changed. ### 9. Short of words how to thank UserBack **Rating:** 5.0/5.0 stars **Reviewed by:** Yakin S. | Growth Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy to use. Top cusomer service - Userback support replies in hours and not days, consistently since 2plus years. Best tool for the purpose. **What do you dislike about Userback?** Nothing that I dont like to be honest. One thing I remember of why I didn't use it early. **What problems is Userback solving and how is that benefiting you?** Bug tracking internally and with clients. A client who signed up with me for $5000 project, now he gave me one more project of $5000 just this tool added so much trust. This tool userback is the major reason which added to trust. ### 10. Seriously, the best tool for client feedback 👍🏻 **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Agency Owner / Web Designer/ Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Userback?** I love how easy it is for clients to acclimate to the tool so they can submit feedback to me. Then it's organized into a to-do list, that I can keep track of requests and mark off or respond to. **What do you dislike about Userback?** There's nothing to dislike! I'm absolutely satisfied with this tool! **What problems is Userback solving and how is that benefiting you?** It makes it easy for my clients to review their websites and take screenshots and submit feedback to me. It solves confusion that can happen when clients want to describe issues they are having via email or phone call - and they can take a screenshot of the exact item they want to address. They can also upload images, which makes it easy when they want an image replacement 👍🏻 ### 11. Legedary app from a legendary team **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio D. | Founder & Head of Growth , Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The UI is so simple for us and our clients. It is superfast and clients appreciate the multiple options they have for providing feedback. The upload feature is very useful and the integrations are great. Our team able to then push feedback to our project management tool. **What do you dislike about Userback?** Nothing now, the app has improved alot since launch. **What problems is Userback solving and how is that benefiting you?** Streamlining feedback from our clients to our team. But also making it more user-friendly for our clients to actually provide feedback. ### 12. Early access to Userback feature **Rating:** 5.0/5.0 stars **Reviewed by:** Saniya G. | Web solution consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Userback?** I have been using user back for my team for quite a long time and with existing features, user back has fulfilled the need. **What do you dislike about Userback?** The number of screenshots or recordings is limited more options in the widget. **What problems is Userback solving and how is that benefiting you?** Excited to try this new feature that can come in very handy to our team who works on different applications to collect features and manage roadmap. Looking forward to getting early access to this feature. ### 13. solid **Rating:** 4.5/5.0 stars **Reviewed by:** Koen D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** I have been using Userback for over 2 years and it's the best tool ever for my web development business. Easy to hook up clients and get feedback on the pages while I implement them. Saved me a ton of time and the clients love it! **What do you dislike about Userback?** nothing really, performs as it should! I don't have any dislikes **Recommendations to others considering Userback:** Get on board! **What problems is Userback solving and how is that benefiting you?** No more back and forth emails and toms of confusion as what needs to change ### 14. Improved QA **Rating:** 4.0/5.0 stars **Reviewed by:** Tareq B. | Director & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Userback?** Userback has streamlined the communication between my team members. Not to mention, it has immensely helped to cut down feedback time from the clients. Designers and developers along with the PMs get more time for problem-solving. **What do you dislike about Userback?** Nothing, in particular, comes to mind at the moment. **What problems is Userback solving and how is that benefiting you?** It has immensely helped to cut down feedback time from the clients. Designers and developers along with the PMs get more time for problem-solving. ### 15. The one and only **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Ricardo V. | Property Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** This speed up the feedback process between clients and teams. its a lot way better than using mails **What do you dislike about Userback?** Theres nothing i may dislike, userback has been improving constantly since the first month i started using it **What problems is Userback solving and how is that benefiting you?** All feedback from a client are listed in their specific project dashboard, also the client can attach a screenshot, with a text indicator that helps to improve communication to x1000! ### 16. Great for Our E-Commerce Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. | Founder & Strategy Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** This tool is simple to use, powerful, and helps organize the messy process of client feedback. Our favorite feature is the integration with Teamwork PM. **What do you dislike about Userback?** Very little to dislike, it is the leader in this category. **Recommendations to others considering Userback:** Not only is this tool wonderful as is, but the speed and frequency of development have also been mind-blowing. **What problems is Userback solving and how is that benefiting you?** Simplifying the review cycles and shortening the time to launch releases. ### 17. Userback is bringing Sexy Back! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Userback?** I love that Userback is super simple to use. My clients engage with the tool after a quick intro and it saves me hours every week! **What do you dislike about Userback?** I would love to have a dashboard where I can see all tickets across all projects/clients. At the moment I need to actively go in and look in each project. They have made a quick fix for this already, though! **What problems is Userback solving and how is that benefiting you?** I am receiving bug notifications and website change requests through Userback. It creates a digital trail that both my client and I can see and it keeps thousands of email requests out of my main Inbox. ### 18. My favorite UX feedback tool! **Rating:** 4.5/5.0 stars **Reviewed by:** F. C. | User Experience Consultant & Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** It's powerful and easy to use; you can start gathering feedback in minutes. **What do you dislike about Userback?** It has to inject a script on the website. Would be nice if there is some other feature like Markup.io where we (designers and developers), or users can leave a quick feedback, just with a link. **What problems is Userback solving and how is that benefiting you?** To collect feedback from users or clients; it can make the relationship with them smoother. ### 19. Simple to gather feedback + bugs for projects! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Userback?** It offers a simple + easy way for clients to provide feedback for projects visually using screenshots with notes + other indicators (like arrows + circles). **What do you dislike about Userback?** I wish the option to automatically resolve feedback (in the monday.com integration) was enabled by default. It took me a while to realize this and turn on this useful intergration. **Recommendations to others considering Userback:** Take time to configure the widget to properly collect the feedback that you require for your specific project. **What problems is Userback solving and how is that benefiting you?** Gathering feedback + issues in one central place is a godsend, much easier than sifting through numerous emails + the process of filing the feedback is very simple for clients. ### 20. Gamechanger in agency-client communication **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Userback?** Simple and task-process focussed tool that allows us to operate much faster ever before. **What do you dislike about Userback?** Admins are part of every project - Automatically. So they can be assigned a task in every project, even for the clients on website feedback widget. That makes no sense. **What problems is Userback solving and how is that benefiting you?** Client communication on steroids, because every information is backed by actual visual reference. ### 21. Makes it easy to get feedback from early saas users **Rating:** 4.5/5.0 stars **Reviewed by:** Tony G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy and impressive way for users to provide feedback. **What do you dislike about Userback?** So far, the tool has only been positive, no complaints! **Recommendations to others considering Userback:** I installed with Google Tag manager so that Userback only appears within my application, not the home or landing pages **What problems is Userback solving and how is that benefiting you?** Alpha and Beta test feedback, customer support feedback ### 22. For seamless support interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Tharun Sai G. | Customer Success Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Userback?** The logs and parameters userback can collect **What do you dislike about Userback?** The inability to use outside the platform or when the app can't be accessed. **Recommendations to others considering Userback:** If your support or product has challenges and questions that did not understand the issue this is a good tool to go for. **What problems is Userback solving and how is that benefiting you?** Support interactions go back and forth asking for a detailed set of questions and probing that issue gets hard. With Userback we can not just get the details of what was the user trying to do but detailed logs from the platform what are few things that broke during the course of action. Average response time from support and resolution time are metrics highly can be saved through this tool ### 23. Best tool for Web Design feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Frederic S. | CEO of WP Expert - WordPress Expert in Ottawa, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy to use for us but especially for clients! It makes web design feedback so easy. **What do you dislike about Userback?** Nothing! Hard to believe but so far, the tool provides us with what we need. **What problems is Userback solving and how is that benefiting you?** Get feedback from clients on all of our web design projects using emails, attachments, phone calls... all accessible in one place. ### 24. Excellent feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Userback is super easy to use and has saved my team valuable time. **What do you dislike about Userback?** Can't think of anything I dislike about Userback. **Recommendations to others considering Userback:** I highly recommend giving Userback a try. **What problems is Userback solving and how is that benefiting you?** Userback allows us to collaborate with clients on their new website during the review phase. ### 25. EGA Futura Software is in love with Userback :) **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Manuel G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Userback?** It's easy to use, and very intuitive for our support representatives and our end users. **What do you dislike about Userback?** There is no native integration with Salesforce.com yet (2022). **What problems is Userback solving and how is that benefiting you?** Our customers can explain to us easily how we should adapt our software. ### 26. Now our favorite for managing user and admin feedback **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | senior developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Ease of use, simple integration, smart team collaboration, a lot of use cases **What do you dislike about Userback?** Sometimes im not sure if people received my messages, but thats maybe their ability to receive e-mails.. **What problems is Userback solving and how is that benefiting you?** User feedback, improvement ideas, even basic task description management ### 27. Great Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy and intuitive setup and usage. Useful and usable even for non IT firm users. **What do you dislike about Userback?** Sometimes the plugin does not load and required a reload of the page. **What problems is Userback solving and how is that benefiting you?** Design and Layout Feedback, Bug and Feature Wishes Tracking ### 28. Very Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Wade K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** Easy to implement and easy for clients to use **What do you dislike about Userback?** Can't think of anything that I seriously dislike **What problems is Userback solving and how is that benefiting you?** Helps to more efficiently gather feedback ### 29. Userback is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Userback?** I love everything about userback. I use it as a way for my customers to provide feedback and it works flawlessly. **What do you dislike about Userback?** Nothing, the software works great and does everything i need **What problems is Userback solving and how is that benefiting you?** I use userback to provide my clients a tool they can use to send feedback. My client love how easy it is to use ### 30. I Didn't Know Feedback Could Be So Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Gilbert B. | Co-Founder & Head Analytics & SEO Geek, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2020 **What do you like best about Userback?** How easy and intuitive it is use. The dashboard where the reviews are collected. How easy it is to setup and use. How fast my clients have learned how to use it. The dashboard where the feedback is collected. I pretty much love everything about it. **What do you dislike about Userback?** Having to login to UserBack to change the default project for the chrome extension. **Recommendations to others considering Userback:** Get it, it will change your life. Since adding it to my business I have been able to save countless hours by collecting feedback that is clear, consolidated and easy to manage. I put it on all of my client's websites and leave it there for them to use even after the site has launched. I love it! **What problems is Userback solving and how is that benefiting you?** I use it for everything from building and launching new websites, to collecting a sharing design ideas from across the web. It makes collecting and sharing feedback with clients a breeze. Clients can leave 100's of small comments all over the website and you can either respond through userback or fly through making changes. I'm so greatful to not have to be digging through client emails just to put together a to-do list and attempting to decipher what vague things they may be referencing. ### 31. Great Feedback Tool, the Agency & Client best friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Arman M. | Expert Automatisation - Senior Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2020 **What do you like best about Userback?** It's a time saver for me collecting feedback with clients and avoiding unnecessary back and forth on projects. **The setup is really easy **The interface is extremely clean and efficient to organize this process and for switching between clients. **The installation on production websites is straightforward via javascript code or even easier with their Wordpress plugin. **The annotation feature works really well and clients love it, no particular learning curve to get a grip on. ** The permission-based system works great too. ** doesn't impact load time at all **The best for the end: Awesome list of integration: Teams, Slack, Jira, Asana, ClickUp, Monday, Basecamp, Zapier even Webhooks!!! **What do you dislike about Userback?** ... Hmm maybe a Nifty PM integration would be awesome. I would be so happy if that's possible. **Recommendations to others considering Userback:** One of the best client feedback management tool. Definitely recommended. **What problems is Userback solving and how is that benefiting you?** Client communication and feedback collection when developing and designing their website. No more misunderstanding, we deliver what they want and can always refer to notes they left if they change their mind! It really streamlines and simplifies the whole process. ### 32. Userback Streamlines Website Review + Maintenance Processes Beautifully **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole N. | Chief Solution Wizard, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Userback?** Here's what I love: *easy to set up specific projects so all info stays united under that project *easy to add other team members who need to be involved, communicate, and manage process cycle *easy to add clients to their projects *helps make it clear to all involved (as long as they are all following the outlined process well) in the loop on what needs to be addressed, why, who will/did do the task *the feedback button can be moved around the site to be more or less prominent *feedback button can be visible to users ONLY when they are logged in, so that the public doesn't always have access to that function *notifications can be sent a variety of ways *lots of great integrations I haven't used yet but look forward to using (may be great to have videos or quick process outline post explaining how these can be used to improve workflows) **What do you dislike about Userback?** Here's what I would improve: *introduction video explaining project management process for designers/team, and also for clients (I don't recall having this when I set it up, but may be there now? Obviously, can also look to the main site under use cases for more info) *seems like there are some more process logic details that could be worked out further/refined. (Ex: Feedback tab captures feedback sent from website integrated form, but Design tab seems like something that would come before Feedback Tab as I understand that is for showing suggested concepts not yet applied? Would it make sense to have tabs organized aligned with the process such as something like " >design/revise > development/revise > UAT review/revise > monitor/revise"?) Regardless, this isn't a dealbreaker for using Userback well. *some review note functions seem possibly redundant (ex: can set a status while viewing a noted feedback detail, but can also set status in the main feed of all feedback details) *have had some confusion finding notes that have been archived/cleared from the active feeds **What problems is Userback solving and how is that benefiting you?** Using Userback to streamline collection of client feedback on website design + development. I create a video walking through what the goal is for client, basics on how to use, then let them loose. It has made it a lot easier to collect feedback without having to do scheduled client call reviews with screenshare (this was my solution prior, and will still use if client isn't giving detailed enough, clear, or conflicting feedback). Allows me to understand which clients are invested in turning out great work by their willingness to put the time into giving good feedback and learn more about how they process and recall information which aligns with other steps in my process for helping them do better strategically in their businesses. ### 33. Great features and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ruanna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Userback?** There are a lot of things I like about Userback, but here are the top ones: - Can customize the widget that displays - Users don't have to log in/create an account to leave feedback - I can upload designs and get feedback on those, too (although users do have to create an account for that) **What do you dislike about Userback?** There isn't much I dislike, but I would love to see an integration with Google Sheets (without having to use Zapier). Also I had a user submit some feedback last week but nothing came through -- it could have been user error; I just need to investigate that. **What problems is Userback solving and how is that benefiting you?** Submitting feedback on design, content, placement, images, etc. can be difficult for clients. Letting clients click on the page AND what they want to give feedback on, then type the feedback right there is WAY easier than what has happened in the past (which is anything from super long, disorganized Google docs to photos of notes scribbled on napkins). So they can not only submit feedback more easily but I can comb through it and actually understand what they're talking about. This is a huge time-saver. ### 34. Best option on the market. I mean that **Rating:** 5.0/5.0 stars **Reviewed by:** Harry O. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Userback?** That it's a complete package. Since Userback introduced video it is hands down the best option on the market whilst still being the most affordable. Video feedback + client email optin notifications + generated asana tasks & slack notifications + custom widget PER website. The whole process from the client's thoughts to submittibg feedback through to internal dev implementation is seamless and professional. I've tested a bunch of different feedback options out there including Usersnap but they all had me wanting additional features to provide a smooth experience. There are very few tools I use that I dont think 'I wish I could do XYZ' userback is one of the few, it has every important feature which makes it incredibly enjoyable to use. **What do you dislike about Userback?** They dont have an Integromat integration, which I prefer to Zapier. **What problems is Userback solving and how is that benefiting you?** Less screensharing and video meetings! Client's thoughts can go straight to the design team from first draft to final implementation. ### 35. Essential for Web Designers **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams. You can segment communication, for specific projects, to specific internal team members, so you can technically use this program to scale a web design agency to incredible levels. **What do you dislike about Userback?** Nothing comes to mind, really. It's simple, and does what you want it to do. It could always have more integrations, though. **Recommendations to others considering Userback:** If you are doing regular work, as a web designer, this is an incredible utility. I've purchased tens-of-thousands of dollars of software, over the years, and this falls in the less than 1% of things I'd say is worth keeping, and worth investing into. **What problems is Userback solving and how is that benefiting you?** What's crazy is that you can basically use it to segment web design requests. So, you can keep your primary support channels clear, and anything web design related can go straight to the designers, but the client can make those requests all from their website, including screenshots, etc. I'm getting ready to significantly increase my agency's web design sales, and this will basically be the backbone for even communicating with team members about new assignments. When you look at the backend, it's incredibly simple, but gives you everything you need to scale an agency to a crazy level. What I'll probably be doing is creating a coming soon template, then add I'll a new site into their system, and then someone adds a code snippet to the maintenance page, and then you can add your VA as a user into the project backend, and just throw them instructions for the project from there. So, you can handle design communications, and also customer relations, all from one place, rather than having to deal with multiple avenues of communication, which becomes tiring and confusing to monitor. ### 36. Great value for money in an otherwise expensive segment **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew N. | Freelance Customer Data Platform (CDP) and Tag Management Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** Userback is not the first tool of its kind, there have been many before it. What makes Userback refreshing is that it contains a full suite of features and functionalities that would put you into Enterprise tiers with other similar tools. Userback remains affordable and with the continuous development that is going on a safe bet. Userback makes it easy to collect user feedback right from your site, but also in a manner that suits your needs. Just getting feedback from your website's visitors, your real end-users, has never been so care free. The admin user interface is clean and straight forward, and the same goes for the client facing user interfacing resulting in increased amounts of feedback. **What do you dislike about Userback?** I have no real concerns at this moment since Userback works well for all our clients. **What problems is Userback solving and how is that benefiting you?** Design feedback, user expectation matching after having interacted with certain functionalities. Monitoring user behavior on certain pages of the website. ### 37. Great and versatile feedback product **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The more it progress, the more features they add... At the beginning, it was only for web sites and was not always that evident to use for clients... Now, they have added support to comment on images and PDFs (and more is coming). Also, they have improved their user interface so it's easier (and they provide a tutorial video if that is not enough). Also, not only can you use it to get clients feedback while you develop (my main use case), but you can also keep it on your site to get visitors' feedback on your site or ask a question. You also have the choice (for a site) between some code, a plugin (for WordPress) or using a Chrome extension. So, now it can do as much (if not more) than other tools like Project Huddle which is more highly priced... **What do you dislike about Userback?** The interface seemed to be a little hard to use for some clients, but it has been improved with the new version. **What problems is Userback solving and how is that benefiting you?** It can help us to visually comment on a site (my main use case) or design (we're going to start to use it with my designer, now that it supports images and PDFs), so it's easier to get the idea of what modifications are to do. Also, you can do a follow up by commenting or simply mark is as completed (or sending it to a team member if you're a team). ### 38. Userback saves hours on receiving accurate client feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The userback system is easy to install on any website and is even easier for my clients to use. The ability for me to easily add new clients and assign access to specific techs is awesome. The new features they have added with video and images has made it even better. **What do you dislike about Userback?** An easier way to hide the widget for websites that do not have a login feature like wordpress. **Recommendations to others considering Userback:** This program works great on Wordpress and page builders alike. I was also able to install this on sites like shopify, udemy and more. I personally use this program only to manage clients, but it can also be used to receive feedback from web visitors. **What problems is Userback solving and how is that benefiting you?** The main problem I am solving is an easy way for clients to provide feedback on web pages and to relay the information to the web team. What used to be confusing and difficult to communicate with clients via email or slack about changes to their website, is now simple and intuitive. ### 39. Couldn't Live Without Userback **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I love how Userback makes it easy to include our customers in their website and graphics design processes. It starts with a simple, intuitive setup, so it's up and running fast, and from there you're collaborating in a brilliantly simple, effective way. Userback makes it easy to communicate about graphics and copy changes and ideas in a simple, visual way that anyone can learn in a few minutes. It also makes it easy to track our progress on those changes with its simple STATUS feature, set priorities, and assign tasks to team members. And its social-like communication panel keeps all the discussion organized and referenceable. We thought Userback would be just a change logging tool, but it's way more than that - it's our favorite collaboration tool for discussing visual media. **What do you dislike about Userback?** There's only one improvement I would suggest, and it's so small that it's nit-picky. We'd like to be able to make the logo/branding on the widgets larger - it's quite small relative to the available space in the widget header. **What problems is Userback solving and how is that benefiting you?** Userback allows customers to review and comment on designs (websites, graphic designs, images, videos, PDFs) without creating long, frustrating email threads. We use our CRM with customers to discuss tasks and projects, but that was insufficient for discussing feedback on visuals. Userback solved that for us, allowing our teams and clients can communicate in very specific, targeted ways about visuals. This has sped up our development time and made for much happier customers and more productive teams. ### 40. Awesome Tool To Gather Customer Feedback, Bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushal S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** This is one of the tools that we use on daily basis to quickly get feedback from our clients for website development projects. We install the javascript code into the mockup website and allow the clients to give their inputs using the Userback feedback widget. Our clients love it and we certainly love it more as we come ot know exactly what our changes our clients require. The video feedback tool is also a nice way to gather feedback of what exactly the issue is on client's browser / mobile Userback annotation tool is the best in the market and we have tested many. This is the tool that both we and our clients love. We love the fact that we can integrate the feedback with slack , trello and get it straight into specific trello board and slack channel **What do you dislike about Userback?** The video feedback is a nice feature to have , but is sold as a separate addon. In some occasions the screenshot rendered by the tool when using the screenshot by url method is not perfect. **What problems is Userback solving and how is that benefiting you?** We use the tool regularly to gather feedback on our design projects . This tools lets us know exactly what changes need to be made on the design artwork as requested by clients. We need not rely on email conversation to understand what changes are required. ### 41. An Elegant Solution - Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It's kind of like the old time "suggestion box" but tailored to the online world. Customers and clients can easily and quickly leave comments, draw on the screen and much more very seamlessly. I feel Userback gets more responses than most other feedback tools we've tried. It's great to install on client sites (can also be done privately too so it's not seen by all) and then used for giving feedback to their team or for them to give design feedback to us. Highly recommended. Great for all screen types and browsers we've tested. **What do you dislike about Userback?** Not much to dislike -- in fact, I can't think of anything at the moment. It's another piece of code to add to the site but I've not found any problems with that (easy to add the code snippet but all code impacts page load time but Userback's impact is minimal). Some customers may not be familiar with the interface and so don't use to its full potential but that's probably true of most products. **Recommendations to others considering Userback:** Give them a try. Very easy setup and tight integration to your site. Priced reasonably and feature-rich. **What problems is Userback solving and how is that benefiting you?** Clients and customers can quickly and easily identify the exact website problem they're experiencing and we can receive great feedback from them with specifics - including their screenshot annotations. That submitted data is matched with technical and web browser details which is useful for troubleshooting. It greatly helps us identify problems and find solutions to them. ### 42. Great features that's easy to use for my clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Freelancing System Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** To get early feedback while developing. For me that work as a freelancer I constantly need to get feedback from clients. For that use case I think Userback is a perfect tool. Powerful but still simple enough to use, even for clients that isn't very tech savvy. It's also nice to see that the team behind Userback continue to work hard to improve their product even more. **What do you dislike about Userback?** I've tried to fins anything about Userback that I don't like, but haven't succeeded. All integrations I need are in place (and if some integration isn't there, it's possible to use webhook), no client have complained about it being hard to report bugs / issues... Userback is simply a product that focused to solve a problem and did that very well. **What problems is Userback solving and how is that benefiting you?** It's worth a ton and helps me save huge amount of time to actually being able to see what the client is talking about when they say feature X isn't working. So not only does it helt me save time, Userback also makes it easier for the clients to provide feedback. ### 43. Our favorite tool **Rating:** 5.0/5.0 stars **Reviewed by:** Peter K. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. However, the best feature is that all these remarks go directly into our PM tool, which is a huge plus for devs and PMs as well. All in all, Userback is a rock solid tool in our arsenal. **What do you dislike about Userback?** We miss one particular feature only - it would be nice to have a functionality where an agency can remotely switch the userback plugin on and off from a central dashboard for any of its clients. But this is only a small thing - we tried almost all competitors of Userback and we wouldn't swap to any of them. **Recommendations to others considering Userback:** If you're looking for a tool for integrated ticketing, try this one first. It may or may not fit your needs on the long run, however, it will give you a good impression how a rock solid solution should look like. **What problems is Userback solving and how is that benefiting you?** Helping Clients finalize their web projects. Specific ticketing for one particular project type. ### 44. Absolut best and easiest to use feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** olivier g. | mr., Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback is around quite a bit and it added new features regularly, so you get a constantly evolving system. What I like best is the easy to setup and customize feedback-widget for my homepage. It can be used for different pages with differen use cases (e.g. general feedback or dedicated GUI Feedback etc.). Furthermore it is now also possible to use it for feedback on Documents or images, which broadens the usability even more. I also like the custom process to handle all the incoming feedback and the possibility that my customers can also log-in in the backend and only see their project and not the whole system. **What do you dislike about Userback?** At the moment I would like to be able to use cname and a custom branding of the backend page, so that my company is also present when users/customers log-in to the backend. **What problems is Userback solving and how is that benefiting you?** Feedback for my homepage, for evolving webpage projects, Feedback to documents and images. ### 45. Amazing for any SaaS or a Software Development Company **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen D. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** I love the software and the major selling point for us was that it natively integrated with Teamwork ( This is our project management tool which we use for 50+ employees ) The support is always amazing and had always had a positive reply. I had one requirement and they were able to implement it within a day which shows that they hear their customers. **What do you dislike about Userback?** Right now do not have any dislikes any but as a person, they can improve a few things in the annotation tool which can be improved. **What problems is Userback solving and how is that benefiting you?** 1. Collecting Feedback from the users of our SaaS products 2. As there is a recording video feature our users do not have to use other software like loom 3. Our QA was using the loom and manually entering their bug report by implementing User back the process is now seamless as it is directly integrated with Teamwork ### 46. Users, designers and developers love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben v. | Founder & Director | Business Strategy & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2021 **What do you like best about Userback?** The ability to draw on the screen when giving feedback makes it easy for users to show exactly where there issue is. **What do you dislike about Userback?** Does not do user tracking/heat mapping as far as I can tell - this means we were not able to entirely replace Hotjar. **Recommendations to others considering Userback:** The best user feedback tool I have come across so far. **What problems is Userback solving and how is that benefiting you?** User feedback management is now easy to capture, track and action. Also integrates with our project management tool and Slack! ### 47. Great time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** I am dealing with not so tech-savvy clients, and getting feedback is sometimes a not so easy part of my work. With Userback it is much easier for my clients to give me feedback, which saves a lot of time. **What do you dislike about Userback?** At the moment there is nothing I really dislike, perhaps some suggestions on how to improve. **Recommendations to others considering Userback:** If you use WordPress and need to collect feedback on the site, Userback is the way to go. The Userback Plugins makes it more than easy. If you do not use WordPress, simply use the widget code and install it anywhere. **What problems is Userback solving and how is that benefiting you?** Getting feedback in an easy and fast way, even from not tech-savvy clients. Often it is not easy for my clients to explain to me, what they really mean. With Userback they can show me in an easy and effective way. This saves me a lot of time. ### 48. Userback an affordable and easy-to-use option for user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Lynda S. | Global Marketing Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Userback?** Ease of use and no browser extension required **What do you dislike about Userback?** The screen capture doesn't work with one of our applications. Fortunately, video recording so not to big a problem. **What problems is Userback solving and how is that benefiting you?** Nice efficient tool to capture user feedback and problems and to respond quickly ### 49. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Userback?** This seems to offer all the features that I need at a reasonable price for what we use it for. **What do you dislike about Userback?** The starting price for the integrations is quite high making it something that I can't take advantage of. **What problems is Userback solving and how is that benefiting you?** We needed a solution to allow clients to test and feedback whilst using an in-development solution, this allowed us to be agile and adjust the development based on user feedback and requirements. ### 50. Great tool to gather feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Lyndon C. | Senior Manager, Design & UX, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** This is an easy to use online tool to gather feedback from multiple users. My team focuses on UX Design and most prototyping tools have a way to gather feedback from reviewers, however userback allows us to upload any images, screenshots or PDFs and get feedback. There is no learning curve for clients because it is easy and intuitive to use. **What do you dislike about Userback?** I don't have any issues at this time - it has worked well for us **Recommendations to others considering Userback:** Use the free trial to see if it works for you - if you are a designer or design agency, chances are that it will be useful. This can also be used internally, not just with clients. **What problems is Userback solving and how is that benefiting you?** Getting client feedback on designs, wireframes and sketches in a consolidated manner ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+20%3A47%3A38+-0500&secure%5Bsession_id%5D=db243599-5fa5-40c4-acd9-2c46ca241ecb&secure%5Btoken%5D=8ac17cc5a1d569b28bbb8a488ac4e9c8575c17408d287a40d20b5255f4767558&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)