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At a Glance
Market Segments
Small-Business (72.9% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free
BugHerd
Star Rating
(171)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserback
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its intuitive interface, scoring 9.4 in Ease of Use, while Userback follows closely with a score of 9.3. Reviewers mention that BugHerd's visual feedback tool is particularly user-friendly, making it easy for teams to collaborate on bug tracking.
- Reviewers mention that Userback offers a free entry-level price, making it more accessible for small businesses, which is reflected in its 89.0% market segment score. In contrast, BugHerd's entry-level price starts at $50.00, which some users feel is a barrier for smaller teams.
- G2 users highlight that BugHerd has a strong quality of support, scoring 9.0, while Userback outshines with a score of 9.5. Users report that Userback's support team is responsive and helpful, particularly when addressing integration issues.
- Users on G2 mention that BugHerd has a better bug history tracking feature, scoring 9.2 compared to Userback's 8.7. Reviewers appreciate BugHerd's ability to maintain a detailed log of bugs, which aids in project management and accountability.
- Reviewers say that both products have strong user feedback mechanisms, but Userback scores higher in User Reports & Feedback with 9.5 compared to BugHerd's 9.3. Users report that Userback's feedback collection tools are more versatile, allowing for various formats of user input.
- Users report that BugHerd's adaptive learning feature, while scoring 6.8, is more effective than Userback's 5.9. Reviewers mention that BugHerd's ability to learn from user interactions helps streamline the bug reporting process over time.
Pricing
Entry-Level Pricing
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
BugHerd
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
142
9.1
153
Ease of Use
9.4
143
9.3
154
Ease of Setup
9.4
110
9.3
134
Ease of Admin
9.4
94
9.3
127
Quality of Support
9.0
94
9.4
121
Has the product been a good partner in doing business?
9.5
80
9.6
115
Product Direction (% positive)
9.6
134
9.3
142
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
9.3
84
9.4
87
9.3
80
9.3
86
9.2
87
8.9
78
Bug Monitoring
Feature Not Available
8.0
68
9.2
84
8.6
77
9.4
77
8.4
63
Agentic AI - Bug Tracking
6.8
11
6.1
24
6.5
11
6.0
24
6.7
11
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BugHerd and Userback are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Userback is categorized as Session Replay, Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Marketing and Advertising
27.1%
Computer Software
17.7%
Information Technology and Services
12.3%
Design
8.9%
Internet
6.4%
Other
27.6%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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