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Compare BugHerd and Userback 
Featured Products
At a Glance
Market Segments
Small-Business (72.9% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free
BugHerd
Star Rating
(175)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserback
Star Rating
(241)4.7 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BugHerd excels in user-friendliness, with many users highlighting its intuitive interface that simplifies the website QA process. One user mentioned how BugHerd made resolving issues after a website migration both effective and enjoyable.
- Users say that Userback is a solid choice for collecting client feedback, particularly for web design projects. Reviewers appreciate its ability to manage multiple projects simultaneously, making it easy to gather and organize feedback from clients.
- According to verified reviews, BugHerd stands out for its image capture feature, which allows users to annotate directly on screenshots. This functionality helps teams navigate to specific issues quickly, saving time during the review process.
- Reviewers mention that while Userback offers a free entry-level price, BugHerd's paid model is justified by its robust features and high satisfaction ratings. Users have noted that BugHerd's integration capabilities enhance their workflow, making it a valuable investment.
- Users appreciate the quality of support provided by Userback, with many praising its responsiveness and helpfulness. In contrast, BugHerd users have reported slightly lower satisfaction in this area, indicating that while support is good, there may be room for improvement.
- G2 reviewers highlight that both tools are easy to set up, but BugHerd edges out slightly with a more streamlined onboarding experience. Users have expressed that the initial setup for BugHerd was particularly straightforward, allowing them to get started quickly.
Pricing
Entry-Level Pricing
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
BugHerd
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
142
9.1
157
Ease of Use
9.4
143
9.3
158
Ease of Setup
9.4
110
9.3
138
Ease of Admin
9.4
94
9.3
130
Quality of Support
9.0
94
9.5
125
Has the product been a good partner in doing business?
9.5
80
9.6
118
Product Direction (% positive)
9.6
134
9.3
146
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
51
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
9.3
84
9.4
91
9.3
80
9.3
86
9.2
87
8.9
78
Bug Monitoring
Feature Not Available
8.1
70
9.2
84
8.7
78
9.4
77
8.4
63
Agentic AI - Bug Tracking
6.8
11
6.1
24
6.5
11
6.0
24
6.7
11
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BugHerd and Userback are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Userback is categorized as Session Replay, Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Marketing and Advertising
26.6%
Computer Software
18.8%
Information Technology and Services
12.1%
Design
9.2%
Internet
6.3%
Other
27.1%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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