--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-08-09' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. (62 reviews) - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. (37 reviews) - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. (30 reviews) - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. (29 reviews) - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users desire more **customization options** for branding and readability, finding the current settings too limiting. (17 reviews) - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. (13 reviews) - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. (13 reviews) - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. (9 reviews) - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. Easy Integration but Clunky UI **Rating:** 3.0/5.0 stars **Reviewed by:** Ferdy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Userback?** I like how Userback embeds into our site easily. It means I can screenshot or video my site directly, and have this feature in a ticket. The initial setup was very easy. **What do you dislike about Userback?** The UI is a little clunky, making it hard to find tickets. **What problems is Userback solving and how is that benefiting you?** I use Userback for keeping web dev tickets. It helps with tracking tickets and assigning priority. I like how it easily embeds in our site, allowing direct screenshots or video capture within a ticket. **Official Response from Matthew Johnson:** > Really appreciate the feedback! We're actually working on search and filter improvements right now that should make finding tickets much easier. Stay tuned. Good to hear the embed setup has been smooth for your team! ### 2. Convenient Bug Reporting, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** The convenience of raising bugs without having to navigate to another page; I use it quite frequently **What do you dislike about Userback?** - When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore) - The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations - The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately - I also keep getting unnecessary email updates on bugs I raised **What problems is Userback solving and how is that benefiting you?** It simplifies the bug raising process. In the past, I have to keep moving between my software and Jira whenever i raise a bug. Now it is seamless. I also dont have to re-create the bug since userback captures the history of my testing **Official Response from Matthew Johnson:** > Thanks for this honest feedback! Love hearing that Userback is streamlining your bug reporting process. The issues you've raised are really valuable. For the screenshot settings and email notifications, there may be some settings we can help you adjust right away. Please reach out to support@userback.io and we'll see what we can do. Appreciate you sharing such detailed feedback! ### 3. Great Slack Feedback Integration, No Major Complaints **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Userback?** Integration of feedback directly into slack **What do you dislike about Userback?** Don't have any complaints about the software **What problems is Userback solving and how is that benefiting you?** Ability for the team to be able to document an issue and let me see it quickly **Official Response from Rebecca Henrique:** > Really glad Userback is helping your team document and flag issues quickly. The Slack integration is one of our favorites too! If you ever have thoughts on what would make Userback a 5-star experience for you, we'd love to hear it at contact@userback.io. ### 4. Editor feedback on bug reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Userback?** I like the possibility to add screeshots easily. **What do you dislike about Userback?** The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me. **What problems is Userback solving and how is that benefiting you?** Solving linguistic bugs and helping the team track them more easily. **Official Response from Komal Shahzeb:** > Thank you for sharing your feedback with us! We're delighted to hear that you've found success with Userback's screenshot feature. We're sorry to hear that you've experienced difficulties with the comments and replies feature, as well as with the tagging function. We understand the importance of being notified when someone leaves a comment or tags you in a feedback item. We wanted to let you know that we've recently made improvements to the commenting feature, and we hope this addresses the issue for you. Additionally, we're excited to release a completely reworked commenting UI within the next few weeks. In the meantime, we recommend checking your notification settings to ensure that you're set up to receive notifications for comments and tags. If you require further assistance, our Userback experts are eager to help and can be reached at support@userback.io. ### 5. not very useful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Userback?** video recording and session recording features **What do you dislike about Userback?** most of the user feedbacks are not useful to our bug fixing or improvements **What problems is Userback solving and how is that benefiting you?** can save time from asking user questions and reproduce the issue **Official Response from Komal Shahzeb:** > Thank you for taking the time to leave a review, and we're sorry to hear that Userback has not been as useful as it could be. We appreciate the constructive feedback and would love to connect with you to learn more about your experience and how we can improve it. In the meantime, we'd be more than happy to connect you with our team for a session on best practices and understanding what success means for you. Feel free to reach out to us at support@userback.io.and we can find a time that works for you! ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+23%3A06%3A19+-0500&secure%5Bsession_id%5D=4c0f78f4-d478-4b80-bb0c-6ebce8cbb63f&secure%5Btoken%5D=3071475458b9ec9f806b3a81cb2536240b39289828277b6220da1772ad6c0486&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes - Commenting/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Communication** - Community Forum - Customer Ideation - NPS of Customers **Participant Selection** - In-App - On-Site - Single Sign On **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Planning** - Task Ranking - Kanban Board - Custom Workflows - Projections - Prioritization **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **System Management** - Security - System Monitoring - SSL Security - GPS **Workflow Management** - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [BugHerd](https://www.g2.com/products/bugherd/reviews) - 4.7/5.0 (212 reviews)