--- title: Userback Reviews meta\_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 287 scale: '5' date\_modified: '2026-08-09' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews & Product Details Visit Website Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. * * * Product Website Userback Seller [Userback](https://www.g2.com/sellers/userback) Discussions [Userback Community](https://www.g2.com/products/userback/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Johnson Show More ## Pricing Pricing provided by Userback. ### Free Forever Free [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) ## Userback Integrations (10) What do users say about integrations? Verified by Userback [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asinaria - Power Bi ClickUp Connector ](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Ferdy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ferdy S.") FS Ferdy S. Small-Business (50 or fewer emp.) 5/7/2026 "Easy Integration but Clunky UI" 3/5 What do you like best about Userback? I like how Userback embeds into our site easily. It means I can screenshot or video my site directly, and have this feature in a ticket. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Userback? The UI is a little clunky, making it hard to find tickets. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? I use Userback for keeping web dev tickets. It helps with tracking tickets and assigning priority. I like how it easily embeds in our site, allowing direct screenshots or video capture within a ticket. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12772733/official_response/edit) Really appreciate the feedback! We're actually working on search and filter improvements right now that should make finding tickets much easier. Stay tuned. Good to hear the embed setup has been smooth for your team! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/24/2025 "Convenient Bug Reporting, But Room for Improvement" 3/5 What do you like best about Userback? The convenience of raising bugs without having to navigate to another page; I use it quite frequently Review collected by and hosted on G2.com. What do you dislike about Userback? - When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore) - The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations - The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately - I also keep getting unnecessary email updates on bugs I raised Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? It simplifies the bug raising process. In the past, I have to keep moving between my software and Jira whenever i raise a bug. Now it is seamless. I also dont have to re-create the bug since userback captures the history of my testing Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12003290/official_response/edit) Thanks for this honest feedback! Love hearing that Userback is streamlining your bug reporting process. The issues you've raised are really valuable. For the screenshot settings and email notifications, there may be some settings we can help you adjust right away. Please reach out to support@userback.io and we'll see what we can do. Appreciate you sharing such detailed feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/13/2026 "Great Slack Feedback Integration, No Major Complaints" 3/5 What do you like best about Userback? Integration of feedback directly into slack Review collected by and hosted on G2.com. What do you dislike about Userback? Don't have any complaints about the software Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Ability for the team to be able to document an issue and let me see it quickly Review collected by and hosted on G2.com. Show More Response from Rebecca Henrique of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12807980/official_response/edit) Really glad Userback is helping your team document and flag issues quickly. The Slack integration is one of our favorites too! If you ever have thoughts on what would make Userback a 5-star experience for you, we'd love to hear it at contact@userback.io. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") UT Verified User in Translation and Localization Enterprise (\> 1000 emp.) 4/19/2023 "Editor feedback on bug reporting" 3/5 What do you like best about Userback? I like the possibility to add screeshots easily. Review collected by and hosted on G2.com. What do you dislike about Userback? The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Solving linguistic bugs and helping the team track them more easily. Review collected by and hosted on G2.com. Show More Response from Komal Shahzeb of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-7967077/official_response/edit) Thank you for sharing your feedback with us! We're delighted to hear that you've found success with Userback's screenshot feature. We're sorry to hear that you've experienced difficulties with the comments and replies feature, as well as with the tagging function. We understand the importance of being notified when someone leaves a comment or tags you in a feedback item. We wanted to let you know that we've recently made improvements to the commenting feature, and we hope this addresses the issue for you. Additionally, we're excited to release a completely reworked commenting UI within the next few weeks. In the meantime, we recommend checking your notification settings to ensure that you're set up to receive notifications for comments and tags. If you require further assistance, our Userback experts are eager to help and can be reached at support@userback.io. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/18/2023 "not very useful" 2.5/5 What do you like best about Userback? video recording and session recording features Review collected by and hosted on G2.com. What do you dislike about Userback? most of the user feedbacks are not useful to our bug fixing or improvements Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? can save time from asking user questions and reproduce the issue Review collected by and hosted on G2.com. Show More Response from Komal Shahzeb of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-7962088/official_response/edit) Thank you for taking the time to leave a review, and we're sorry to hear that Userback has not been as useful as it could be. We appreciate the constructive feedback and would love to connect with you to learn more about your experience and how we can improve it. In the meantime, we'd be more than happy to connect you with our team for a session on best practices and understanding what success means for you. Feel free to reach out to us at support@userback.io.and we can find a time that works for you! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Userback? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Userback ](https://www.g2.com/products/userback/discussions/new) GU Guest User • Last activity about 2 years ago What is Userback used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-userback-used-for) [ View all Discussions ](https://www.g2.com/products/userback/discuss) ## Pricing Options Pricing provided by Userback. ### Free Forever Free ### Team $29.00 Per Month ### Business $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) Userback Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") Usersnap 4.5/5(93) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5(213) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-userback) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userback) ##### ##### Userback Features User Response Methods Survey Video Snippets Photo Submission Participant Selection In-App On-Site Insights Analytics Collaboration Sorting Bug Reporting User Reports & Feedback Tester Reports & Feedback Team Reports & Comments [ View More Features ](https://www.g2.com/products/userback/features) ## Top-Rated Alternatives [ ![Usersnap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usersnap") Usersnap 4.5/5(93) ](https://www.g2.com/products/usersnap/reviews) [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![BugHerd](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BugHerd") BugHerd 4.7/5(213) ](https://www.g2.com/products/bugherd/reviews) [ View All Alternatives ](https://www.g2.com/products/userback/competitors/alternatives) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[Session Replay](https://www.g2.com/categories/session-replay)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What work instructions software integrates with existing worker training systems so procedures and training records stay connected without duplicate data entry?](https://www.g2.com/discussions/what-work-instructions-software-integrates-with-existing-worker-training-systems-so-procedures-and-training-records-stay-connected-without-duplicate-data-entry)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services)[Leading digital experience platforms for enterprise use](https://www.g2.com/discussions/leading-digital-experience-platforms-for-enterprise-use) [What are the best secure data room solutions for due diligence?](https://www.g2.com/discussions/what-are-the-best-secure-data-room-solutions-for-due-diligence)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/userback/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)