--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-13' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users value the **ease of use** of Userback, appreciating its intuitive interface and seamless feedback process. (62 reviews) - Users appreciate the **ease of feedback management** in Userback, facilitating quick and intuitive communication with teams. (37 reviews) - Users commend the **simple and intuitive setup** of Userback, facilitating seamless feedback collection for technical teams. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and efficiency in project collaboration. (29 reviews) - Users find **Userback's simplicity** in managing feedback invaluable, enhancing collaboration and speeding up issue resolution effectively. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users desire more **customization options** for the widget's appearance and client branding, feeling limited by defaults. (17 reviews) - Users face **feature limitations** in Userback, such as the lack of mobile testing and advanced summarization tools. (13 reviews) - Users find the **missing features** in Userback hinder effective tracking and summarizing of important tickets and updates. (13 reviews) - Users find the **limited features** of Userback restrict customization, mobile testing, and integration capabilities, affecting their workflows. (9 reviews) - Users desire more **customization options** in Userback for client branding and ticket management, citing limited flexibility. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A45%3A02+-0500&secure%5Bsession_id%5D=f5ab47e1-9b8b-46e2-b84b-b90549d755e6&secure%5Btoken%5D=53ba216ed0fd5cb8d3b2d1279a332c88ca117408f6d247ca552c1c2541cfcd73&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)