--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-12' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, enabling intuitive feedback collection and efficient navigation throughout the platform. (62 reviews) - Users praise the **intuitive feedback management** of Userback, making it easy to communicate issues efficiently. (37 reviews) - Users praise the **setup ease** of Userback, finding the installation process seamless and intuitive for gathering feedback. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and collaboration with clients and teams. (29 reviews) - Users love how **Userback simplifies user feedback collection** , making communication and collaboration seamless for efficient resolutions. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users note a **limited customization** of Userback, desiring enhanced branding options and better control over widget aesthetics. (17 reviews) - Users express concern over **feature limitations** , such as overwhelming notifications and insufficient mobile testing capabilities. (13 reviews) - Users find the **missing features** in Userback frustrating, particularly the lack of ticket tracking and mobile testing capabilities. (13 reviews) - Users find the **limited features** of Userback constrain customization and hinder efficient feedback and testing processes. (9 reviews) - Users note the **limited customization options** in Userback, hindering personalized client interactions and ticket management. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. A reliable solution for all things feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Nataliya B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** With several options to choose from, you get a non-intrusive button or a blurb on your client sites to collect feedback and make quick progress on updates and changes. Userback helps you cut the time it takes to open email, write your feedback, figure out how to add a screenshot or what's worse, skip making any references - instead, have your clients or website visitors leave a direct feedback for a specific element that gets directly into your inbox and integrates with project management tools that will help you follow up quickly. **What do you dislike about Userback?** It so well integrated with my tools that there are only requests for more integrations, but no specific 'dislikes'. **What problems is Userback solving and how is that benefiting you?** Communication! Userback makes it easy and helps elevate my services. ### 2. Userback for client feedback A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C I. | VP of Digital Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily create an account (optional) and they can add feedback quickly with notes and annotations that refer to what they are talking about. It takes the quess work out for deciphering feedback through long multiple word docs and screenshots that go back and forth via email. **What do you dislike about Userback?** There's nothing that comes to mind! It's well worth the fee. **What problems is Userback solving and how is that benefiting you?** Userback tasks go straight to asana for as tasks for my team to get to work on. The integration is easy and quick to set up. If process is important to your business, Userback is a must! ### 3. The power of feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner. It's really easy to use with Wordpress sites, which are the bulk of my projects. I'm currently finding new uses for its feedback functions besides productions sites, like sketching up Landing pages for specific purposes. **What do you dislike about Userback?** To be honest I believe Userback delivers what is promised, and have a core of features that fulfill its purpose. I have no complaints so far! **What problems is Userback solving and how is that benefiting you?** I'm constantly creating new websites for my clients, but with bigger teams, feedback can get really messy. Userback provides a streamlined flow of information that we can tackle with efficiency. ### 4. Better than Project Huddle **Rating:** 4.0/5.0 stars **Reviewed by:** Aisha S. | Presentation Specialist & Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Custom branding features are coming up. It's one of the bigger reasons why I didn't use it like I wanted...that and the inability to scroll while adding comments. **What do you dislike about Userback?** When UB first came out, it was limited on features like branding and being able to SCROLL while adding comments. I need to revisit again because I still get UB emails, and I know a lot of my grievances were remedied with updates. **Recommendations to others considering Userback:** If you're using WordPress...try Userback first before any plugin. **What problems is Userback solving and how is that benefiting you?** I'm having a "Come to Jesus" moment with WordPress. I'm tired of updating plugins and troubleshooting for compatibility. UB is on its own servers, and I don't have to worry about coding that will break my site. ### 5. Easy to use but still very sophisticated feedback tool for websites **Rating:** 4.5/5.0 stars **Reviewed by:** Marc M. | (Agile) Coach / Scrum Master / Trainer / Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The simple UI which is self explanatory to untrained users and the many possibilities to give different kinds of feedback quickly. Also the backend system for receiving and processing feedback, including the notification system is absolutely amazing. **What do you dislike about Userback?** To be honest, I cannot think of a single thing to dislike. Userback does 1 thing, but it does it so good and easy that I wouldn't know what to improve. **Recommendations to others considering Userback:** I challenge you to find a better and simpeler to use tool to be honest :-) **What problems is Userback solving and how is that benefiting you?** Getting feedback on website design from users and partners. Thanks to Userback gathering this feedback is a painless process for all and communicating on the changes is perfect as well ### 6. Hasstle free and efficient tool to collect feedback from clients and beta testers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** The fact that I don't have to schedule multiple review meetings, go back and fort emails of emails and text just make sure I understand what the feed is before investing hours on changes that could be hit or miss. **What do you dislike about Userback?** So far I haven't found anything that I dislike but to have these features would be great 1. The ability to customize the wording on the front-end further. 2. Have global option to set replays to feedback (client only, team only, all) so you don't have to select eachtime **What problems is Userback solving and how is that benefiting you?** Getting feedback from clients used to be a big hassle: We used to use email, slack, PowerPoint with embedded screenshots of issue, then copy and paste the url of the page, then go back and fort through zoom calls, etc... which took so long and wasted so much time. By utilizing Userback, we've been able to reduce the process by 70%! ### 7. Cleanest and Easiest feedback loop for building client websites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** The best part of User back is that it makes things so easy for clients to be able to provide feedback during the build stage of our web design and development. Clients love it as it is very intuitive to use, our team love it as we can communicate on the feedback and include the client as required. Love the integration abilities we have it integrated with our project management tools and it syncs when we receive new feedback etc, so we are always alerted. **What do you dislike about Userback?** Would be be good to markup pages in full instead of the screen area you see, but its not a deal killer. We still love it. **What problems is Userback solving and how is that benefiting you?** We are solving many problems, it becomes very handy for the content collection stage in with our projects as we can say to the client - what do you want to say here, what image do you want to replace here etc. Works a treat. ### 8. An always-evolving excellent SaaS product **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** That the product is every-evolving. Every few months, a feature or two is added and a current function streamlined or enhanced. **What do you dislike about Userback?** Won't work on a website that's password-protected. Wish I didn't get an email for every single piece of submitted feedback; I'd prefer a once- or twice-daily digest. **Recommendations to others considering Userback:** Given the broad range of use situations for the product, it's good for anyone in a design-related field to elicit comments and feedback from both clients and anyone else invited to provide input to the artwork, project, or whatever. **What problems is Userback solving and how is that benefiting you?** I'm a website designer and builder. I use Userback maily to elicit edits, changes, suggestions, accolades - whatever - from my client as I construct their website. They're viewing a staged version of their website and using Userback to add "sticky notes" all over it. The alternative - which would be long-winded and detailed emails - would be interminable. This is much easier for both myself and my clients. ### 9. Leaving missunderstadings from my wordflow on a daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo F. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and more often than desirable, misunderstandings that lead to wasted work hours (hey, that's not the icon, I meant! why did you remove that piece?!). With Userback we can provide a smoother experience to everyone involved, and we didn't need to adapt our workflow to Userback because it integrates with the project management tool we use. It also doesn't require our partners to install an app, or a plugin in order to use Userback. **What do you dislike about Userback?** Every tool has opportunities to improve but there's nothing I particularly dislike in Userback. I've seen Userback evolving quite a lot and some of the concerns I had were completely resolved. I'm actually excited to see what the team behind Userback is going to bring us next. **What problems is Userback solving and how is that benefiting you?** By providing a smoother experience for our partners when it comes to submitting feedback, and at the same time, providing visual cues to the team reviewing the provided feedback, it not only drastically reduced the chances for misunderstandings to happen but also contributes to faster resolutions. ### 10. A great efficiency tool for web page building **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The screen capture & notation features are robust. It's very easy to collect feedback, respond, complete requests and close tickets. It provides a very professional appearance to our clients. **What do you dislike about Userback?** There is very little to dislike. Sometimes the screen capture can be glitchy if the page itself has some loading issues but that is common with with webpage screen capture software and really not the software's fault. Also the user interface of Userback takes some getting used to for me but that is minor. **What problems is Userback solving and how is that benefiting you?** Userback has sped up our processes for building pages, creating content, receiving change requests & getting final approvals to complete projects by improving our client communication & collaboration capabilities. ### 11. A complete feedback tool that continues to get better **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Print / Web Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** I love the integration with our site and user interface. As a newspaper this tool gives our audience an opportunity to provide feedback, report typos and is seamlessly integrated. As a customer for several years now, the platform has continued to improve. Support has been excellent as well. **What do you dislike about Userback?** I honestly can't think of anything. Userback suits our needs. **What problems is Userback solving and how is that benefiting you?** The integrity of a newspaper is based on the information you present to the public. Journalists are still human and mistakes/typos/info doesn't always live up to our high expectations. Instead of angry emails trying to describe the issue, Userback allows users to pinpoint the issue and notify us immediately. ### 12. Best visual feedback tool for any kind of design projects! **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** - Ease of use (intuitive) - Consistent feature updates - Feedback tools ideal for any kind of design projects (print, digital and web design) - You can submit comments, annotations, approval options, multiple pages to track project revisions - Customer service is also responsive **What do you dislike about Userback?** Live feedback not available at the moment (example live comments/annotations) **Recommendations to others considering Userback:** With constant feature updates and ease of use, Userback surely is highly recommended the visual feedback tool for my design projects (print, digital and website) **What problems is Userback solving and how is that benefiting you?** - Visual feedback tool that replaces multiple software (annotations, comments, approval options, etc) - Streamlined approval process with clients (since it's visual and quite easy to use) ### 13. Invaluable Tool for Capturing User Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback is invaluable to our organization. By putting the tool right into the applications that we develop, we are able to get really straight forward user feedback in addition to capturing sentiment. Even the most basic users know how to use it which frees up a lot of support staff that would otherwise be on the phone or chatting. We also use this heavily in our UAT process with clients to ensure accurate understanding of requirements. **What do you dislike about Userback?** The software has grown to become more integrated with other software. Right now we have it plugged into Zoho Project and Zoho Analytics and it does a decent job. I would like it to be more "natively" integrated with other apps that we use. **What problems is Userback solving and how is that benefiting you?** There have been no real problems. The upside has been freeing up support staff and capturing accurate assessments of good or bad things! ### 14. Great tool at a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Userback?** We moved to Userback from another tool (Usersnap) that we used for a few years. Userback is less expensive, has a better ui/ux, has better features, and more than anything actually responds to customer requests. They’ve added features upon request (very quickly) and have been very pleasant (the complete opposite of our previous tool). Unusual that you can pay less and get a lot more, but that’s been the case with Userback. **What do you dislike about Userback?** Not much, except a stupid complaint: the name is lousy. Just not catchy or clear. **What problems is Userback solving and how is that benefiting you?** We use it for internal dev if websites and quality checks. We also use it for client reviews. It makes it much faster and easier to clean up code and fix bugs. ### 15. Feedback Has Never Been Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Elyssa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Userback?** Userback is great for collaborating with web design clients. It is so easy to setup and install and clients find it easy! **What do you dislike about Userback?** There’s not much NOT to like about Userback, but I do wish there was a kind of built-in task management system in a kanban format so that I can easily manage feedback as tasks. **What problems is Userback solving and how is that benefiting you?** Getting feedback in a visual format from clients and being able to update in real-time. Clients appreciate this type of communication all in one place! This app helps me speed up my workflow which allows me to finish projects on time! ### 16. Fantastic Feedback Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Maintenance Technician II, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** Very easy to use and easy to submit feedback. Overall layout of the admin area is clean and easy to use. Honestly it makes getting feedback from my clients a lot easier. They like it and so do I. This is probably one of my best investments I've made. **What do you dislike about Userback?** Submitted tasks and marking them as completed requires marking them as completed twice before it removes it from the view. **Recommendations to others considering Userback:** This SaaS is a great choice for gaining feedback, bug reporting, and so much more. The devs are constantly putting out new great features and updates. This service is well supported and worth the investment. **What problems is Userback solving and how is that benefiting you?** Getting great feedback from the clients websites I build. Also getting great feedback from individuals testing and visitors. Overall provides a great way to know what the submitter is talking about. ### 17. Process Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback is just so simple. Even out most tech-challenged clients can send us feedback or report problems easily **What do you dislike about Userback?** Really, nothing. It just works. They are constantly rolling out new features that area very thoughtful and really improve the user experience. The only thing I'd love to see is the ability to mark cards complete when we complete them in the connected Asana account. **What problems is Userback solving and how is that benefiting you?** Getting feedback on websites we design used to be a pain. We've tried using Google docs, spreadsheets, our project management system, etc and clients always managed to get confused or go around our process. With Userback this process is super easy and seamless, and since we can control when the feedback tab is visible on the development site, we can easily control when feedback is accepted and when it is not. ### 18. Perfect for customer feedback on web- and graphic projects **Rating:** 5.0/5.0 stars **Reviewed by:** René A. | Web and Graphic designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Userback?** Very easy to use on both websites and PDF files. Userback is in constant development and the developer has added a lot of useful functions that makes my work easier. **What do you dislike about Userback?** A few of my clients find it difficult to use the variety of feedback tools available to them. **What problems is Userback solving and how is that benefiting you?** I save a lot of time when I need feedback from my clients on new web- or graphic designs like logos, flyers and other print materials. When my clients sends feedback, it is very easy to see what they want me to change in the design. ### 19. Excellent Feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I like the ease of use for my end clients. I send them a super brief description and video (25 seconds) on how it works and they send me plenty of feedback to get their project working. I love it. **What do you dislike about Userback?** Sometimes the screenshot function is a little clunky or slow. And sometimes there's a little bit of a learning curve. I do wish there was a way to save default settings, as I do the same thing every time and always have to input the same collection points. **What problems is Userback solving and how is that benefiting you?** Customer feedback collection on web-based projects. Its time saving because I don't need to waste time hoping on a call with them and recording all of their feedback, it can be done on their time and I can handle what I need to efficiently. ### 20. Shaved hours off our client review process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Userback?** As a small design & marketing agency, we recently signed up with Userback to gather client feedback on our design projects - including logos, flyers / print materials and website developments. Allowing the client to click on the designs / content and leave us feedback - showing you exactly what they're referring to with text, arrows, drawings on the screen, etc has changed the way we gather client feedback & make changes. They can add comments, we can reply, mark things as resolved or assign to a team member to action. We've never seen or used anything like it! It means we can push our projects from staging to production so much faster. No more pesky Word documents or convoluted email chains! **What do you dislike about Userback?** Initially we found it a bit tricky to show our (admittedly, first) client how to install the extension in their browser and how to leave us feedback. Hopefully there's a few videos in the Userback knowledgebase on how to do these things from a client point of view (not our point of view). Some white-labeled video content for us to embed on our own site as a how-to guide would be good too. **What problems is Userback solving and how is that benefiting you?** Gathering client feedback is made much faster. Our clients love it too - it's so easy to reply, leave comments and see what needs to be done with a big website project. We've saved so much time and it's a much more dynamic and fluid solution than our previous alternative - long email chains and multiple documents flying around the place with track changes becoming a messy nightmare just a few revisions in. ### 21. Userback is a Great Tool for gathering feedback from customers **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** As a design agency, we use user back with all of our new client accounts to gather feedback during the design and development stages. Our customers love to be able to see and comment right on their website. It's great for us because there is no confusion about what our clients are wanting to be changed as we can see a screenshot of exactly what they are referencing. **What do you dislike about Userback?** There isnt anything specific about userback that I dislike. Userback is very user friendly, however, the only challenge is the occasional customer that struggles with technology and requires a lot of coaxing to use the tool. **What problems is Userback solving and how is that benefiting you?** Userback allows us to quickly and easily gather feedback from our customers on their projects, it has greatly sped up our workflow ### 22. The Best tool to collect project feedback from clients in a few clicks **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Users can submit feedback on both live websites and all visual design projects (logos, UI, etc) using screenshots with annotations or videos with just a few clicks. **What do you dislike about Userback?** This product is the bee's knees. The product is AWESOME and the support team sends me emails about new features that make Userback even better almost every month. I wish there was a desktop version that works on all apps. **What problems is Userback solving and how is that benefiting you?** We give our nontechnical clients access to Userback and it cuts down development and review time by days (and sometimes weeks). ### 23. The perfect app for client feedback with video or pictures or plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Userback?** Userback lets your clients give feedback on your or their website by installing a piece of JavaScript or by a Wordpress plugin. Not only can the client give notes and remarks using text but also recording a short video review/feedback on the website without installing any special add-on in their browser. This app is a huge time saver when it comes to getting feedback from your clients whether you're a web designer or graphic designer. **What do you dislike about Userback?** Nothing this app is the Crème de la crème as we say in French, with other words the best there is to get feedback from your website visitors or clients. **Recommendations to others considering Userback:** Userback will save you time on getting feedback from your clients, this by making it super easy for your clients to make print screens with notes or video's inside the browser. It's very easy to use and install on a website and the best of all they let you completely brand the application. **What problems is Userback solving and how is that benefiting you?** By using Userback we have less online client meetings since most of our clients give their feedback on our designs within the Userback. Getting feedback on client's website's and folders or flyers is super easy and time saving. ### 24. Userback is the perfect solution for capturing feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Dashbite T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Usercack is the perfect way to collect and control our user feedback for our website projects and keep it in one location. it also allows you to provide customer support at a high-end level. **What do you dislike about Userback?** So far so good, i can't wait for the new features that they are coming out with. **Recommendations to others considering Userback:** Again this is a great software for user feedback, i would recommend it! **What problems is Userback solving and how is that benefiting you?** Gathering client feedback during the web design phase of a project it's so easy to reply, leave comments and see what needs to be done with a big website project. We've saved so much time and it's a much more dynamic and fluid solution than our previous alternative. ### 25. Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeter C. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** This removes a lot of friction with my clients, and their reviews of the products built. It collects a lot of information that is sometimes necessary, such as the users IP, OS, browser type, etc, without them having to even think about these details. **What do you dislike about Userback?** Sometimes the tool does not take in the visual feedback accurately due to the different ways websites are built. It also until recently has not had a good way for clients to review the feedback they submit, but this in particular has made vast improvements as of late. **What problems is Userback solving and how is that benefiting you?** As mentioned before, this makes gathering all necessary information from clients a smooth process, and is a smooth, satisfying action. ### 26. Great tool to get customers feedback the easy way **Rating:** 5.0/5.0 stars **Reviewed by:** Adame D. | Web Sidekick (building websites and everything that goes with it), Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I like most the easiness to set up and use. You can quickly get started, build the widget, and add it the website in 5m tops. Ready to get feedback! **What do you dislike about Userback?** Honestly, I couldn't find anything that I dislike so far in Userback. **What problems is Userback solving and how is that benefiting you?** Getting customers feedback in a visual way. You get the customer to add their comments and edits requests in a accurate way and an efficient flow to discuss whatever they ask for. ### 27. Essential tool for client feedback and approvals. **Rating:** 5.0/5.0 stars **Reviewed by:** Lavender Turtle C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Userback?** Not only can I get design approvals and QA feedback with ease, I can immediately assign one of my team members to a task so it can be fixed right away. **What do you dislike about Userback?** I haven't found anything I dislike yet. Userback is exactly what I needed for my business. **What problems is Userback solving and how is that benefiting you?** Having an easy way for our clients to provide feedback and approve their website designs without the need to login or download files. ### 28. Great app with nice features and quick support **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio L. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It's very easy to set up everything and start to collecting feedback from your users. That's the best way to see which aspects you should focus on to improve your app/software/project. **What do you dislike about Userback?** Maybe some more features could be added in the future, but I dont have any in mind right now. **What problems is Userback solving and how is that benefiting you?** I get feedback from my users in order to improve my project faster within aspects and features that are more important to them ### 29. Saves me time - and frustration! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Userback?** I like how Userback streamlines the feedback workflow with my clients. **What do you dislike about Userback?** I wish there was an easy install plugin for Joomla like there is for WordPress. **What problems is Userback solving and how is that benefiting you?** It is often so difficult to understand what a client is saying or has typed about changes they want made to their web sites - and also organizing and keeping track of their feedback is an extra hassle. UserBack lets me see what clients have marked for change, delivering me from having to interpret their non-technical feedback and allowing me to systematically get to work on their requests without delay or frustration. Userback also makes it easy for me to reply back to each request as soon as I have completed it. Gone are the days of having to keep a long draft email to send my clients and jumble all issues together. ### 30. Backing up your back **Rating:** 5.0/5.0 stars **Reviewed by:** Selçuk . | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Userback?** I must say project and saas based softwares are can be very useful like this application, you can take live feedbacks and make comments on it like post-it. Got many integrations also notification system. **What do you dislike about Userback?** Dashboard must be very detailed power users are curious so we want more informations also some integrations are missing there must be more of them **What problems is Userback solving and how is that benefiting you?** Mostly I am using for feedback also design corrections for web sites ### 31. Great tool for collaborating in website development **Rating:** 4.5/5.0 stars **Reviewed by:** Emanuele B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Userback?** Easy to use, just install the WP plugin and define your settings: decide which user role can leave feedbacks and what pages shall be commented **What do you dislike about Userback?** Currently there's nothing I dislike about this plugin: it does exactly what it promises to do **Recommendations to others considering Userback:** If you want to level up your system of collecting feedbacks on your website development, this tool is highly recommended **What problems is Userback solving and how is that benefiting you?** Easing the process of clients approval and feedback collection ### 32. Amazing tool for development and design reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Userback?** I really like the ease of use with this tool. It can be installed on nearly any web project withing minutes and enables screenshot notation and user feedback for your project. You can customize the feedback call-to-action with hardly any effort on a project basis. Recently, they added video capture to the list of capabilities, and I am very much looking forward to deploying that new feature i upcoming projects. **What do you dislike about Userback?** I would like to see categories like (open) as a glancable badge in the projects overview. **Recommendations to others considering Userback:** Userback is easy to combine with WordPress using the plugin. If you add the snippet manually you can even get feedback on the backend of WordPress (like ACF forms etc.) **What problems is Userback solving and how is that benefiting you?** I use it to get feedback in ongoing HTML5 web apps and pages. Furthermore, I use it for time constrained projects to reduce emails with long description. The annotated screenshots are pretty much to the point. ### 33. Easy to provide feedback, even client like to use it **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Easy to provide feedback. I had been trying couple of feedback tool, but end up with userback due to ease of use. Client onboarding to use this is smooth and they love to use this compare to another WordPress plugin feedback tool. **What do you dislike about Userback?** I wish the account key installation could be easier, other than this, nothing that I can dislike about. **What problems is Userback solving and how is that benefiting you?** Better feedback from client. And we can move on faster. ### 34. Best User Feedback Software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Micha C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I like that I can collect user feedback for pretty much anything, but especially for WordPress. I can build my sites and collect feedback on the real deal, so I cut down production time. **What do you dislike about Userback?** I still have to come across something that I do not like. So far everything from the interface to Jon's communication has been just delightful! **Recommendations to others considering Userback:** Go for it. **What problems is Userback solving and how is that benefiting you?** User Feedback for pretty much anything. ### 35. Timesaver which makes designer-customer feedbackloop a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Pieter H. | Zaakvoerder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It just plain works. It's easy enough to grasp for all customers I worked with and that alone is a definite pro. The tools is easy to use, even when your customer is not tech-savvy. The handling of the feedback in the backend is slick and easy to keep track of your todo lists. **What do you dislike about Userback?** Truly nothing to dislike really, this tool is ever evolving and the team behind it is amazing! **What problems is Userback solving and how is that benefiting you?** Getting Feedback when developing projects in WordPress, easy plugin, and UX-wise very customer friendly. The biggest problem being solved is the timesaving on email-to-email convo's being eradicated. Simple communication via video/image. ### 36. Amazing experience for both customer and developers **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Easy usage for our clients and lots of integrations available for us to process support requests, design changes and much more. Thanks to integrations with Asana, Clickup, Zapier, Slack, we can handle feedback in the most effective way possible. **What do you dislike about Userback?** Could not find anything negative so far with Userback **What problems is Userback solving and how is that benefiting you?** Collecting feedback from users, web design approvals and integrate them with our project managent tool ### 37. Efficiency Booster: That’s UserBack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Userback?** We don’t enjoy UserBack, we love it. The simplicity of the UI, the ability to provide and receive feedback on the go, the seamless allocation of tasks and responses, and that’s some of it. As an agency owner, I attest to the efficiency enhancements it’s brought to my business, team and clients and that = time which is worth more than money. **What do you dislike about Userback?** It took us a little while to get going, which could have been mitigated with better onboarding support. **What problems is Userback solving and how is that benefiting you?** Solved the disconnect in client feedback, reduced time to respond and apply changes and improved traffic management in house. ### 38. Priceless User feedback and issue reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jack S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Userback?** Userback is incredibly easy to use and install. The canvas layer is invaluable to convey ideas and gather feedback from our Users and to give feedback to our development team. The discreet feedback tab is great, it doesn't intrude into our UX, but lets them know that we're receptive to feedback and we're open to it as well. Great job by Userback! **What do you dislike about Userback?** There is nothing I dislike about Userback. **What problems is Userback solving and how is that benefiting you?** We're gathering much more feedback, as well as much clearer, actionable feedback from our Users. ### 39. Perfect for Web Design Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Erick B. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I love the UI/UX of the backend - it's so intuitive. The implementation is also very easy - it's a simple JavaScript code you can paste anywhere. **What do you dislike about Userback?** The pricing for video feedback is a little steep. I would have prefer the functionality and have them upload to my Dropbox. **What problems is Userback solving and how is that benefiting you?** Website feedback and reporting of any bugs or design abnormalities. ### 40. Very useful & easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Nine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Great way to share designs with clients and get feedback. Really like the features where it captures a page in desktop, tablet and mobile view. **What do you dislike about Userback?** Used to be a little more confusing to setup but seems to be much easier now. Good improvements. **What problems is Userback solving and how is that benefiting you?** Allowing clients to easily provide feedback, report bugs. Userback saves time and provides clear visual feedback. ### 41. Fantastic Tool, Getting better with each update! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** The constant updates and development of this great feedback tool **What do you dislike about Userback?** Early days the tool was very basic, but rapidly grew into a invaluable tool in our work flow **Recommendations to others considering Userback:** I have tried most of the tools out there lie this, This tool is a solid choice **What problems is Userback solving and how is that benefiting you?** This tool is perfect for client feedback on new website builds and re-designs ### 42. Userback is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I love how simple the interface is and how easy it is to integrate with other platforms. **What do you dislike about Userback?** I wish the integrated PM system would be a little simpler to use. Its hard to work through the designs. I want each comment to be its own issue. Other times I want to add sub comments. **What problems is Userback solving and how is that benefiting you?** user feeback ### 43. Userback - An effective way to receive project feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Tommie E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2020 **What do you like best about Userback?** The ease of receiving feedback from our customers and now includes video feedback **What do you dislike about Userback?** If I am to add any criticism, maybe a simpler way to add team members to project **What problems is Userback solving and how is that benefiting you?** Getting precise and quick feedback from our customers. Userback simplified our feedback process ### 44. Makes client feedback a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** ease of use for the client to give feedback **What do you dislike about Userback?** Having to login via userback's website instead of a branded URL / login form **What problems is Userback solving and how is that benefiting you?** Client feedback for new websites builds or so a new client can go through their current site to let me know what they do or do not like about their current site. ### 45. One of the most useful tools I have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2020 **What do you like best about Userback?** It gives my visitors confidence and lets my team help with issues. The fact that it is graphic rather than just more words makes it really interactive and increases engagement. **What do you dislike about Userback?** Can't think of it anything that I dislike. Some improvements to features would be welcome. **Recommendations to others considering Userback:** There are really many more uses for Userback especially as they continually add features. Encourage people to use it in all your communications. It's a great way to let your uses/visitors/buyers know you hear them. A contest or reward to find issues on your site is highly recommended **What problems is Userback solving and how is that benefiting you?** We are able to address issues on the website much sooner by more people and have visitors feel their feedback is heard. Some visitors also like to be able to engage by helping resolve issues. ### 46. Great tool for wordpress and dev project **Rating:** 4.5/5.0 stars **Reviewed by:** Nevin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Userback?** screenshot and easy communuication. very easy for my work co-ordination. Great to have something so easy **What do you dislike about Userback?** For clients to provide this , we need to do a complete demo everytime. There should be a quick demo representation for first time user. **What problems is Userback solving and how is that benefiting you?** Team speed, work module plotting and great tracking of work load ### 47. Great tool to get customer feedback for new site build. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Userback?** This is a super easy way for customers to give you their feedback on a new website you have just built for them. If for some reason the site looks funky on their side but looks fine on yours at least you can now see the problem quickly. **What do you dislike about Userback?** I haven't had any issues with userback they seem to be updating it reasonably often. **Recommendations to others considering Userback:** If you need an easy way for a client to get you screenshots and feedback and you have wordpress this makes it easy! **What problems is Userback solving and how is that benefiting you?** The problem I had was customers trying to tell me what the issue was or the change that was needed and them not knowing how to do screenshots. ### 48. Great, Easy to Use Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** A simple tool for both our agency and clients to use. The tool is designed to allow for multiple types of feedback to be offered across various mediums including websites, images, and videos. **What do you dislike about Userback?** There is really nothing to dislike about the tool. **What problems is Userback solving and how is that benefiting you?** As a web design agency, Userback has allowed us an easy way to present our designs to clients and allow them to offer real-time feedback. It has also provided a seamless way to communicate back and forth about the feedback and track progress. ### 49. An indispensable tool in our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Userback greatly facilitates our work and the flow of comments in the team and on the team-client line. **What do you dislike about Userback?** There is nothing like this there. At the moment, I do not see any disadvantages in this tool. **Recommendations to others considering Userback:** The tool is constantly evolving and the creator is open to all suggestions. I recommend it and use it every day. **What problems is Userback solving and how is that benefiting you?** Userback helps us communicate in the team and with the client to add comments to the project. Thanks to this tool, we save a lot of time. ### 50. Amazing feedback platform **Rating:** 4.5/5.0 stars **Reviewed by:** Elias A. | BOOK ME: Client Acquisition Strategy Call | Claim Your L.O.A.N. Appointments On Demand System Demo, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Userback?** Ease of use and onboarding is world-class and constantly improving the platform. **What do you dislike about Userback?** I would like to be able to use cname and a custom branding of the backend page. **What problems is Userback solving and how is that benefiting you?** I'm using it mainly to communicate with my web development clients and my web developers. ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+10%3A21%3A02+-0500&secure%5Bsession_id%5D=ccd3ec55-be47-4ff8-9f67-e210b1ab15ca&secure%5Btoken%5D=4b629803bee64d4e54cfbaa351ab2d941de19843876c4d46733a003b4dca9183&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)