--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-07-15' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users value the **ease of use** of Userback, appreciating its intuitive interface and seamless feedback process. (62 reviews) - Users appreciate the **ease of feedback management** in Userback, facilitating quick and intuitive communication with teams. (37 reviews) - Users commend the **simple and intuitive setup** of Userback, facilitating seamless feedback collection for technical teams. (30 reviews) - Users value the **streamlined feedback process** of Userback, enhancing communication and efficiency in project collaboration. (29 reviews) - Users find **Userback's simplicity** in managing feedback invaluable, enhancing collaboration and speeding up issue resolution effectively. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users desire more **customization options** for the widget's appearance and client branding, feeling limited by defaults. (17 reviews) - Users face **feature limitations** in Userback, such as the lack of mobile testing and advanced summarization tools. (13 reviews) - Users find the **missing features** in Userback hinder effective tracking and summarizing of important tickets and updates. (13 reviews) - Users find the **limited features** of Userback restrict customization, mobile testing, and integration capabilities, affecting their workflows. (9 reviews) - Users desire more **customization options** in Userback for client branding and ticket management, citing limited flexibility. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. Simple and effective way to get video on your websites **Rating:** 5.0/5.0 stars **Reviewed by:** António A. | Web Professional | WordPress | WooCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It is a user friendly system to get feedback on site development. It is very straightforward and users get along easely. **What do you dislike about Userback?** Nothing. It works like it is suppose to be. **What problems is Userback solving and how is that benefiting you?** It allow to get user feedback on features and helps on website development process. ### 2. Userback is a great piece of software. **Rating:** 4.5/5.0 stars **Reviewed by:** Olly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It has great features for reviewing websites and pdfs and new features seem to be added all the time. **What do you dislike about Userback?** Sometimes I think there are slightly too many steps involved to leave feedback. **What problems is Userback solving and how is that benefiting you?** Easy to get feedback on designs from clients ### 3. Must have tool for any digital project with my customers **Rating:** 5.0/5.0 stars **Reviewed by:** Yasaf B. | Owner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Super easy to use and integrate on any website. Saves tons of time collecting feedback from my customers on digital deliveries. **What do you dislike about Userback?** What's not to like? My best investment ever. **What problems is Userback solving and how is that benefiting you?** Collecting visual feedback from my customers on digital deliveries. ### 4. Great tool, for multi purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** I use it for getting feedbacks on both webdesigns, development of online software and similar use cases where I want a visual feedback. Works well for those cases. **What do you dislike about Userback?** Can't think of anything right now. Still can not. **Recommendations to others considering Userback:** I jumped on early and have used it for different uses cases. It's so much easier for my clients to give feedback both when I am doing webdesign and when I have developers developing new online softwares. **What problems is Userback solving and how is that benefiting you?** Before it took long time to get feedback, and also it gave me text commentaries that often could be easy to understand. It's much better getting a visual feedback where people can draw and write captions onto an image. ### 5. Userback is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Chet N. | Marketing Exec., Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Such an awesome way to visually collect feedback for websites & designs. **What do you dislike about Userback?** There isn't much I dislike as they've changed the things i didn't already. **What problems is Userback solving and how is that benefiting you?** Easily collecting screenshot feedback on visual designs on websites and apps. ### 6. Awesome feedback tool even my senior citizen clients can use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The ease of use for my clients makes it easy for me to use the feedback they sent me when I am delivering a new website or product **What do you dislike about Userback?** To be honest. Not much. The are really responsive to feedback also. **What problems is Userback solving and how is that benefiting you?** Normally you get serveral mails from clients, their employees, family members in 10s of emails. Now we have one system for all the feedback, that's it. ### 7. Great Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It saves us so much time reviewing websites with clients. No more of those emails with "you know top left(ish) area when it slides..." **What do you dislike about Userback?** Its really great and keeps getting better. Branding is one of thoes things we would love to have opur own branding. **Recommendations to others considering Userback:** just do it you will be really happy you did. **What problems is Userback solving and how is that benefiting you?** Client review process. Saved sooooo much time. ### 8. Easy to implement and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** We like the integrations (Webhook to our Ticket System) especially the Asana integration. **What do you dislike about Userback?** I am currently thinking about what I do not like. I would welcome another live chat. **What problems is Userback solving and how is that benefiting you?** We use user back in our app maintain our support tickets as well as for our own software development to send feedback to the developers ### 9. Simple, Automated awesomeness. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The ability to integrate with tools we use to capture and make actionable all feedback requests. **What do you dislike about Userback?** Not a lot - very, very close to perfect app. **Recommendations to others considering Userback:** A near-perfect app with a strong, thoughtful delivery against their roadmap. These guys do it right. **What problems is Userback solving and how is that benefiting you?** Capturing feedback for site design & development from clients. ### 10. Absolutely perfect! It makes my life so much easier!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It's very easy to use, especially for my web design customers. **What do you dislike about Userback?** Nothing, it's simply perfect for everything I need. **What problems is Userback solving and how is that benefiting you?** Website design feedback, before UserBack it was a pain to get changes from clients via email. Now I literally just use UserBack every time saving me loads of time. ### 11. Great alternative to endless email communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Being able to give my customer a way to give me visual feedback instead of endless textblocks explaining where exactly a change is needed **What do you dislike about Userback?** Would be nice to allow the user to resize the box they created **What problems is Userback solving and how is that benefiting you?** A lot less emails from customers and faster/more efficient feedback ### 12. "I can't live, if living is without YOU-UserBack" **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** - Ease of Use - Clean design - Our Clients love it - Being able to add video - Zapier integration **What do you dislike about Userback?** - Cant think of anything we dislike. We love it! **What problems is Userback solving and how is that benefiting you?** - Helps us to streamline our website feedback and design feedback with our clients ### 13. An intuitive tool for gathering feedback, suggestions and/or reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2020 **What do you like best about Userback?** Continuous product development Rich set of features Slick interface and pretty intuitive to use Tight integrations with tools like Trello that aid collaborative working Great for developing web-based user experiences and offerings **What do you dislike about Userback?** Some users initially struggle to work out how to use the variety of feedback tools available to them **Recommendations to others considering Userback:** Give it serious consideration, it's slick. **What problems is Userback solving and how is that benefiting you?** Gathering client feedback during the web design phase of a project Capturing ongoing feedback from visitors for continuous improvement ### 14. Awesome! This tool saves you and your clients money. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Userback?** Great, nice Support with fast answers! Very easy Jira/Slack integration with very easy configuration steps. **What do you dislike about Userback?** Nothing so far. It does exactly what we use it for. **What problems is Userback solving and how is that benefiting you?** We use it for client feedback on early development stages, to feed the jira tickets. Just had a conversation with a client who allready loves it as well. ### 15. Userback saves a ton of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Userback?** I like the editing tools. Very easy to understand for a client **What do you dislike about Userback?** No extensions for Safari. I do not use other browsers. **What problems is Userback solving and how is that benefiting you?** I can go through the corrections step by step. This is the key. ### 16. Must have for any web/app designer or developer **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2020 **What do you like best about Userback?** Straight forward to use. History with timestamps of interactions Ability to leave text, graphics, message feedback Perfect for support roles. Speed up communication **What do you dislike about Userback?** Works great. Not a complaint, but something to be mindful. Clean, well written plugin does have a minimal impact on WordPress site performance when active. I've experienced .75 second longer load time with avg 25 added requests. Deactivated and ran performance optimizer configuration, no impact footprint. It's a unique tool that is an elegent answer for many client headaches. **Recommendations to others considering Userback:** Be sure to consider any performance impact when using advanced interaction tools like this. This one has a minimal performance footprint unlike others that I've used. **What problems is Userback solving and how is that benefiting you?** No ambiguity on change requests. Easier to track and charge for deisgn changes. Speeds up the back and forth process I'm WAY more efficient. ### 17. Great tool for developers seeking feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** The tool is easy to use. The great integration with 3th party apps(wordpress, github,...) is supurb! Must have tool! **What do you dislike about Userback?** Nothing really... the tool is just great! **Recommendations to others considering Userback:** Just try it and you’ll love it! **What problems is Userback solving and how is that benefiting you?** UI feeback from customers. ### 18. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** Easy to manage collecting and measure feedback **What do you dislike about Userback?** Nothing because everything is easy to manage **Recommendations to others considering Userback:** I recommend to use Userback because is an easy way to manage feedback designs. **What problems is Userback solving and how is that benefiting you?** Managing design feedback and user research ### 19. Great tool for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Userback?** It's easy to use with a lot of personalization tool. **What do you dislike about Userback?** Nothing in particular. The tools is great. **What problems is Userback solving and how is that benefiting you?** Thanks to userback the communication process with costumers is easier and i cut development time. ### 20. Great App saves me a lot of time **Rating:** 5.0/5.0 stars **Reviewed by:** Digital Product One S. | affiliate marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Userback?** user friendly and great interface. easy to use **What do you dislike about Userback?** existing ltd didnot got free video review feature **Recommendations to others considering Userback:** buy this app for easily save ur time **What problems is Userback solving and how is that benefiting you?** nothing ### 21. Great visual feedback management tool for a prototype or live web application **Rating:** 3.5/5.0 stars **Reviewed by:** Joe D. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Userback?** I like it's ability to use on a live web application, and how easy it is to include in your app with just a few lines of code. Users can make both general feedback, or very specific feedback by drawing on your application screen and including annotations, so I stopped trying to figure out what part of the website are they talking about in their four paragraph email. I also like the Trello integration, and how easy it is to get to the corresponding feedback panel right from the Trello card. **What do you dislike about Userback?** I would really like to aggregate the feedback for the whole webpage screenshot, and not only for the current viewport screenshots. Also, each feedback can only include three viewport screenshots, which sometimes is not enough to cover the entire web page, so users can get confused about how to keep sending more feedback. I use it for getting feedback on web development projects, so I would really like to get my clients access in order for them to get a view of their own feedback and the status of each item, so that they don't get confused/impatient and send the same feedback more than once. If this could be placed on the live site, like some other solutions, that would be awesome. I would also like the notification emails and Trello cards to include the text that the user included in their feedback. I also noticed some offset in the exact location of the annotation when giving feedback from a mobile device (where feedback annotation appears below the actual point on which the feedback was originally placed). And one time when drawing a square, it was filled with a dark gray area, hiding the website elements that was being commented on. **Recommendations to others considering Userback:** This is not similar to Invision, in which you upload an image and the client can give feedback that will be visible all over the static prototype page. This is a tool intended to be used on a live web application, and when the user leaves feedback, it takes a screenshot of the app, so you can review it on your dashboard. **What problems is Userback solving and how is that benefiting you?** I am saving a lot of time when getting feedback from my clients on a website prototype, or even a live website. Gone are the times of confusing long emails that aren't clear enough to act upon and trigger another round of back and forth as to which part of the website are the client writing about. ### 22. Need help getting feedback from a User? Userback got your back! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Lester R. | Systems Head, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Userback?** What I like the best about Userback is it's flexibility and user friendliness for the user to be able to provide feedback on anything that is viewable on his / her web browser. What I meant anything is that he can send comments, screenshot, provide some text or even attachments to a website, a design, and even a document to put comments / feedback on. **What do you dislike about Userback?** After using Userback for my regular and side hustle work, I haven't found a single feature I did not like. Maybe the one thing missing is integration to the other applications that I use, but so far, Slack and Trello integration has been spot on! Also if I may add, a mobile app would be very useful, specially giving feedback on mobile applications on Android and iOS. **Recommendations to others considering Userback:** For people looking at having a solution in place to make it "easier" for their business users to provide feedback, I highly recommend getting the Enterprise / Corporate plan of Userback. It will save you tons and tons of hours with users, going back and forth for the right solution to the right feedback. **What problems is Userback solving and how is that benefiting you?** Businesses, big or small need feedback. Working in the IT department, we require feedback from the users. Userback saves time by integrating screenshot and comments / feedback in an online solution for easy access to the development / operations team. It bridges the GAP between the business users and the Devops team. **Official Response from Matthew Johnson:** > Really glad Userback has been saving your team time and bridging the gap between business users and DevOps. Good news on the mobile front. We've since released a mobile SDK for collecting feedback on Android and iOS. Hope it's useful! ### 23. Userback captures everything you need to know to start fixing issues **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Userback?** Userback is the perfect solution for capturing feedback about how pages are working in the browser. We recently used it during user acceptance to track bugs and capture suggestions from our stakeholders. **What do you dislike about Userback?** It would be nice if you could capture in page interactions and play them back. **Recommendations to others considering Userback:** Userback will save you hours and impress your clients. This is truly the modern way to capture feedback about you sites and applications. **What problems is Userback solving and how is that benefiting you?** Userback captures not just the comments of the user but also key metrics about the visit that can help us fix problems. For example you no longer need to request information about the broswer of screen size. Userback has your back! ### 24. Collecting feedback in one click. **Rating:** 4.5/5.0 stars **Reviewed by:** Erinn C. | System Integration Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Userback?** With this platform, I can have more control over projects. Also, it allows me to add plural projects, multiple users and control those users with project-based limitation. I can make articulate namely what content or features that must be fixed. **What do you dislike about Userback?** I don't have any bad problems with all tracking process. All working steps are going well and without any problems to the final work. **Recommendations to others considering Userback:** You will collect all your feedback in the very fast way. Also, you will be able to control your feedback by tagging, filtering will let you to faster prioritize feedback demanding your direct attention. The platform is combined with the most popular errors tracking and project control tools to ensure all feedback that can be managed with your present processes. **What problems is Userback solving and how is that benefiting you?** We can manage and very fast to change colors, button picture and a much more. We have the ability to vote, share and cooperation on present feedback. Much better to make available feedback visual to users across the widget for more cooperation feedback. ### 25. Very easy to provide useful feedback for you to control. **Rating:** 4.5/5.0 stars **Reviewed by:** Burton T. | Education Coordinator, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Userback?** To me, it is the perfect way collect and control our user feedback for all our website projects in one space. That software gives me more monitoring over projects by permitting to add plural projects and manage those users with limitation. **What do you dislike about Userback?** I don't want to be rude but I guess the all information process with working tools should be more clear and open. I would like to say thank you to support service which helps us with our annoying questions. **Recommendations to others considering Userback:** The great software with powerful tools. You will have the best chance to be more close to your customer. You can easily make a tracking of feedback by the web and importantly team performance. I recommend. **What problems is Userback solving and how is that benefiting you?** We are glad that we are working with feedback just by this we can increase our performance. We can customize our interface to match in our website branding. Great work on change colors, text, image and a much more. ### 26. Userback is a simple and fast report shaping. **Rating:** 4.5/5.0 stars **Reviewed by:** Annmarie W. | Special Event Coordinator, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Userback?** With Userback it is very easy to integrate feedback with our customers. The service allows you to provide customer support at the highest level. I want to especially note that Userback provides an excellent user interface and, at the same time, it remains easy to manage. I like how well Userback supports mobile devices. **What do you dislike about Userback?** Despite a number of advantages, the service has its drawbacks. With some questions that arose in the process, the support service helped. But I have one essential remark. The functionality of the service is limited and I would like to have more functionality. **Recommendations to others considering Userback:** Yes, I can recommend Userback. This is a useful and effective tool for large and small companies. The service provides good feedback between developers and customers, in a language that is understandable to all. **What problems is Userback solving and how is that benefiting you?** Feedback from customers is very important to us. This helps us to become more effective. We try to make the most of the user experience and Userback gives us the opportunity to do this. With the help of Userback, the developer and the user can find a common language and this is ultimately good for both parties. ### 27. Very organization skills with feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Argentina B. | QA Project Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2017 **What do you like best about Userback?** I can say that much easy and faster I can have all information about my customers. Very good and easy to work on feedback. As much we know as much better our work is done. Great to keep a customer on top and very good place. Also, I like to that I can add domains to my account. And much more. **What do you dislike about Userback?** Actually, I will not say anything bad about that software. The software itself works well and consist everything that we need. Of course from the begin of use that platform you will need a help from users who are working with it. But it is very easy to contact support service. You will get qualification help. **Recommendations to others considering Userback:** The program is very useful. Very clear and open way to work with your feedback which you have from your customer. Very productive way to develop a working team. To install and work on this platform very easy. Much faster you will have a chance to contact your customers and get from them an opinion. Which is really will help you with working routines. **What problems is Userback solving and how is that benefiting you?** Of course, it is a very big helper. Our users always say how we are working and help us to make our change to a better way. I guess for a lot of people feedback is important. Very good to work with tools like financial analysis. With all of this steps, we are working more with a develope communication group. ### 28. Userback - Simple and clear **Rating:** 4.5/5.0 stars **Reviewed by:** Sonny S. | Sales And Marketing Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Userback?** I like its user-friendly dashboard with activities and with all my current projects. Also, it can collect feedbacks with screenshots. Very good interface and easy to work with it. **What do you dislike about Userback?** This service is very convenient for beginners, but also simple. I would like to see new professional functions in the future. I also didn’t like how support team works, but maybe it's because of the weekend. **Recommendations to others considering Userback:** I will definitely recommend it. Service is easy to install and easy to use. It helps me manage all feedbacks from my partners. Prices are quite different so that everyone can choose edition for themselves. **What problems is Userback solving and how is that benefiting you?** It really helps me to manage user feedbacks for all my web projects. Userback helps me save time and solve problems faster with my team. ### 29. Fast feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Krystyna L. | Quality Assurance Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2017 **What do you like best about Userback?** The perfect way to control my feedback.The amount of info provided to a developer about the buyer. By this, we can make customers feedback much easy and faster. **What do you dislike about Userback?** Very great software.I will say you. Do not be afraid to contact the support service.They are very helpful.I like that project everything. For me, this is the right hand. **Recommendations to others considering Userback:** Definitely will recommend it. Perfect for use and easy setup. Great to have nice feedback from clients. With great tools, costumes can create much better and faster.Saving time to connect with clients and develop a team. **What problems is Userback solving and how is that benefiting you?** Oh, its great software to have user feedback. The useful way for the users to fast communication with the development team. With all of this, we can save the time of communication. ### 30. A great value feedback web reporting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2017 **What do you like best about Userback?** They have nailed the core set of features that you expect a web reporting tool to have. As a software developer I'm extremely critical of everything I use, and I am happy to say that I rate the Userback team big time for delivering a product that has been well designed and executed. **What do you dislike about Userback?** Only started using it so still need to form an opinion from regular use. I think at first glance there needs to be an improvement on the centralisation **What problems is Userback solving and how is that benefiting you?** Making it really easy for users of my web app to submit feedback in an intuitive experience. The easier it is, the more likely they will do it, and the easier it is for me to understand their feedback and address it. ### 31. An easy to use system that gets you collating feedback quickly. **Rating:** 4.0/5.0 stars **Reviewed by:** Joel D. | Full stack web developer and digital marketing consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2017 **What do you like best about Userback?** This was incredibly easy to setup, install the browser extension, add your domains to the account and away you go. The free trial provided me with enough reason to purchase the full license. The amount of information provided to a developer about the client is invaluable and this makes feedback for clients SO much easier. Point and click where the problem is, instructions anyone can understand! **What do you dislike about Userback?** Occasionally I would need to create a feedback task directly in Userback.io, without using the browser extension, it would be nice to have the ability to manually add from the dashboard, opposed to faking one from the font-end. **What problems is Userback solving and how is that benefiting you?** Getting useful feedback information out of a client is troublesome. Browser version, resolution, exact location. Client and developers do not always speak to same language, this tool bridges the communication barrier in a way useful to everyone. ### 32. Userback - easy to use and easy to integrate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Userback?** It was great how easy it was to integrate Userback into our test site. The dashboard was easy to pick up for admins as well. Feedback from our users were pretty positive - they also found it straightfoward to leave comments as instructed by Userback's instructions. **What do you dislike about Userback?** We received feedback where one user would generate over 10 comments in one session - these are all displayed as separate comment boxes, which makes it less convenient to go through. It'd be great if data from one user's session can be amalgamated into a larger box where admins can go in and filter if necessary. **What problems is Userback solving and how is that benefiting you?** We have been in the process of re-building our crowdfunding website with a heavy emphasis on social integration and community mutual support. So a great deal of work has gone into ensuring that users' experience on the chat and forum are as good as we can make it. Userback has helped us go through user testing in a very effective way. ### 33. Userback easy to use and helpful during prototyping **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | CTO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2016 **What do you like best about Userback?** The service was easy to setup in our application and to quickly have the ability for the users to easily grab screen captures and provide feedback was extremely valuable. In what was once a painful process of reporting issues (with half of the information we needed), became a useful workflow that we could quickly act upon user feedback. **What do you dislike about Userback?** Had some issue with paying in Safari, but the team at Userback worked hard to resolve the issue. For future release it would be nice to be able to better organize the feedback. **What problems is Userback solving and how is that benefiting you?** We were trying to find a way for a target set of users to provided feedback on a new system, for both feature recommendations and issues. Userback gave us a simple, yet effective way for the user group to quickly communicate with the development group. I would say this made the application better and saved time communications. ### 34. Great tool with a lot of promise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2016 **What do you like best about Userback?** We absolutely love how easy it was to integrate feedback widget into our website. We were also impressed by the fact that it just works on mobile. Overall we give the submission experience 5/5. **What do you dislike about Userback?** The site to manage feedback is too "basic", In our opinion it needs more features to be really helpful. We did submit some of them to Userback and were impressed on with response time. **What problems is Userback solving and how is that benefiting you?** We are building financial analysis tools for the web. We believe in tight feedback loops with our clients. Userback has allowed us to provide rich feedback functionality with literally 5 minutes of dev work. ### 35. Great alternative to usersnap.com **Rating:** 5.0/5.0 stars **Reviewed by:** Damian T. | Founder / President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2016 **What do you like best about Userback?** Userback offers a modern UI, simple controls, and easy integration. **What do you dislike about Userback?** Userback so far has little to dislike. The support team has been fast and responsive in correcting bugs or issues we found. **What problems is Userback solving and how is that benefiting you?** We use Userback to let our clients provide feedback on websites and web application UIs. ### 36. This I love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2016 **What do you like best about Userback?** It's super easy to use with Chrome - many things aren't. Quick screenshots make for simpler tracking of things! **What do you dislike about Userback?** It's all been great so far - the service, the user friendliness. I guess it's not a very attractive system. **Recommendations to others considering Userback:** Don't be afraid to contact the support contact - they're fast and helpful. **What problems is Userback solving and how is that benefiting you?** Have to keep track of rental app interface errors. Usually quite a tedious process, but this is super easy to get started with. ### 37. User back review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2016 **What do you like best about Userback?** Great customer support, simple integration, easy to use **What do you dislike about Userback?** Still relatively new so features are limited but work well **What problems is Userback solving and how is that benefiting you?** We use Userback to have users provide feedback for our website as they use it ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+05%3A10%3A36+-0500&secure%5Bsession_id%5D=2e7ae7a1-3ad2-4f4f-b839-bc68d5b3f38b&secure%5Btoken%5D=c8e2f1af5097483404add3a646ddb7b9ce0bc331a403abab44e7058161b27608&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Community Forum - Customer Ideation **Participant Selection** - In-App - On-Site **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Task Ranking - Kanban Board - Custom Workflows **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews)