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Compare UserTesting and Userback 
Featured Products
At a Glance
Market Segments
Enterprise (41.9% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
UserTesting
Star Rating
(785)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserback
Star Rating
(241)4.7 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Userback. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which can be completed on any device, enhancing flexibility and usability.
- According to verified reviews, Userback shines in its ease of setup and user experience, with many users highlighting how simple it is for clients to log UI and functionality issues directly. This streamlined process is particularly beneficial for designers managing multiple projects, as noted by users who find it easy to collect feedback from clients.
- Users say that UserTesting provides a more comprehensive range of features, including smooth animations and an intuitive user interface. This focus on user experience is a key reason why many prefer it over Userback, despite Userback's strong performance in specific areas like photo submission and text notes.
- Reviewers mention that while Userback has a higher star rating, the overall volume of reviews for UserTesting indicates a more reliable consensus on its performance. With 728 reviews compared to Userback's 232, UserTesting's feedback reflects a broader user base and more diverse experiences.
- According to recent user feedback, UserTesting's support quality is highly rated, with users noting timely payments and clear instructions. In contrast, while Userback also receives positive remarks for support, it does not match the same level of satisfaction reported by UserTesting users.
- Users highlight that UserTesting's focus on human opinions over AI-generated content resonates well with those seeking meaningful insights. This aspect, combined with its higher G2 Scores, positions UserTesting as a preferred choice for those prioritizing quality user research over cost-effectiveness, which is where Userback tends to attract small businesses with its free entry-level pricing.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
UserTesting
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.6
599
9.1
157
Ease of Use
8.4
630
9.3
158
Ease of Setup
8.6
295
9.3
138
Ease of Admin
8.7
231
9.3
130
Quality of Support
9.0
522
9.5
125
Has the product been a good partner in doing business?
8.8
226
9.6
118
Product Direction (% positive)
8.1
589
9.3
146
Features by Category
User Response Methods
7.5
317
|
Verified
8.4
40
|
Verified
8.7
374
|
Verified
8.9
38
|
Verified
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
9.4
51
|
Verified
8.2
351
|
Verified
9.4
48
|
Verified
Participant Selection
7.4
126
8.2
29
5.5
81
Feature Not Available
6.9
107
8.7
40
|
Verified
8.1
374
|
Verified
Feature Not Available
Insights
7.7
344
|
Verified
8.6
37
|
Verified
7.7
312
|
Verified
8.4
45
|
Verified
7.4
312
|
Verified
8.2
41
|
Verified
Generative AI
6.6
83
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
Not enough data
9.4
91
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.1
70
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
8.0
114
Feature Not Available
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feature Not Available
Feedback Management
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Not enough data
Insights
Feature Not Available
Feature Not Available
7.3
162
Feature Not Available
7.7
173
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Not enough data
Process Management
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
UserTesting and Userback are categorized as Consumer Video Feedback and User Research
Unique Categories
UserTesting is categorized as Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Marketing and Advertising
26.6%
Computer Software
18.8%
Information Technology and Services
12.1%
Design
9.2%
Internet
6.3%
Other
27.1%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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