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# UserTesting vs Userback Comparison - What are their main differences?

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UserTestingUserback[+ Add Product](#)

Pricing

**UserTesting**
Free Trial

**Contact Us** Per Year · Team-based Unlimited 

**Userback**
Free Trial

**Free** · Free Forever

**Pricing Insights**
from reviews

Time to Implement

**UserTesting**
2 months

Based on 44 responses

**Userback**
1 monthFaster

Based on 74 responses

Return on Investment

**UserTesting**
12 months

Based on 30 responses

**Userback**
7 months5 months sooner

Based on 63 responses

Perceived Cost

**UserTesting**
$$$$$

**Userback**
$$$$$

Average Discount

**UserTesting**
9%

**Userback**
18%9% more

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

 ![Userback](https://images.g2crowd.com/uploads/product/hd_favicon/fdc7e761d37dc77b3fdca6d7ce19265f/userback.svg "Userback")

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**Pros & Cons**
from reviews

**UserTesting**
[
Ease of Use (86)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749829&qs=pros-and-cons#reviews)[
Helpful (64)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1747493&qs=pros-and-cons#reviews)[
Testing Difficulties (28)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749176&qs=pros-and-cons#reviews)[
Missing Features (26)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1748728&qs=pros-and-cons#reviews)

**Userback**
[
Ease of Use (62)
](https://www.g2.com/products/userback/reviews?filters%5Bsentiment_snippet%5D=1272660&qs=pros-and-cons#reviews)[
Feedback Management (37)
](https://www.g2.com/products/userback/reviews?filters%5Bsentiment_snippet%5D=1272584&qs=pros-and-cons#reviews)[
Limited Customization (17)
](https://www.g2.com/products/userback/reviews?filters%5Bsentiment_snippet%5D=2042482&qs=pros-and-cons#reviews)[
Feature Limitations (13)
](https://www.g2.com/products/userback/reviews?filters%5Bsentiment_snippet%5D=2092508&qs=pros-and-cons#reviews)

Integrations

**UserTesting**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f8dfbd36c438447b2cb20b9565f2afd/figma.jpg "Product Avatar Image")

Figma

](https://www.g2.com/products/figma/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/usertesting/integrations)

**Userback**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0138a49a801c60d3ad5518639785258b/asinaria-power-bi-clickup-connector.png "Product Avatar Image")

Asinaria - Power Bi ClickUp...

](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image")

ClickUp

](https://www.g2.com/products/clickup/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image")

GitHub

](https://www.g2.com/products/github/reviews)[
View all
](https://www.g2.com/products/userback/integrations)

Screenshots

**UserTesting**
 ![UserTesting screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1235524/audience-management-hero-Image.png)

**Userback**
 ![Userback screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1365558/Feedback.png)

**Ratings**
from reviews

Meets Requirements

**UserTesting**

8.5

8.5607

**Userback**

9.1

9.1177

Ease of Use

**UserTesting**

8.4

8.4638

**Userback**

9.3

9.3178

Ease of Setup

**UserTesting**

8.6

8.6304

**Userback**

9.3

9.3156

Ease of Admin

**UserTesting**

8.7

8.7235

**Userback**

9.3

9.3149

Quality of Support

**UserTesting**

9.0

9.0530

**Userback**

9.4

9.4138

Has the product been a good partner in doing business?

**UserTesting**

8.7

8.7231

**Userback**

9.6

9.6135

Product Direction (% positive)

**UserTesting**

8.1

8.1597

**Userback**

9.2

9.2161

**Features**
ratings from reviews

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

7.5

470

8.4

71

User Response Methods

Survey

7.5

319

|

Verified

8.4(won by 0.9)

41

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Snippets

8.6

377

|

Verified

8.9(won by 0.3)

40

|

Verified

Photo Submission

7.1

184

|

Verified

9.4(won by 2.3)

58

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Text/Notes

8.2

352

|

Verified

9.3(won by 1.1)

50

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Interview

8.7(won by default)

298

|

Verified

Feature Not Available

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

7.4

126

8.3(won by 0.9)

31

 (There is a greater than 0.5 difference between this product's rating and its competitors)

On-Site

6.9

107

8.7(won by 1.8)

42

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

In-Store

5.5(won by default)

81

Feature Not Available

Recruitment Pool

8.1(won by default)

380

|

Verified

Feature Not Available

Single Sign On

Not enough data

Not enough data

Insights

Analytics

7.7

348

|

Verified

8.4(won by 0.7)

37

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Collaboration

7.6

312

|

Verified

8.6(won by 1.0)

51

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Sorting

7.4

313

|

Verified

8.2(won by 0.8)

44

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

6.6(won by 0.5)

85

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

20

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Software Testing[Hide 3 FeaturesShow 3 Features](javascript:void(0);)

Not enough data

4.5

9

Agentic AI - Software Testing

Autonomous Task Execution

Not enough data

4.5(won by default)

7

Natural Language Interaction

Not enough data

4.3(won by default)

7

Proactive Assistance

Not enough data

4.8(won by default)

7

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

6.4

24

Not enough data

Analytics

Net Promoter Score (NPS)

6.8(won by default)

19

Not enough data

Customer Satisfaction (CSAT) Score

6.5(won by default)

18

Not enough data

Customer Effort Score (CES)

6.6(won by default)

17

Not enough data

Gamification

Feature Not Available

Not enough data

Customization

Stakeholder Management

6.9(won by default)

17

Not enough data

Multilanguage Support

6.0(won by default)

16

Not enough data

Multiple Branding Support

6.0(won by default)

17

Not enough data

Vertical-specific Solutions

5.6(won by default)

16

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Summarization

7.1(won by default)

18

Not enough data

AI Text Generation

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Feature Not Available

Not enough data

Cross-system Integration

Feature Not Available

Not enough data

Natural Language Interaction

Feature Not Available

Not enough data

Proactive Assistance

Feature Not Available

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Bug Tracking[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

8.0

121

Bug Reporting

User Reports & Feedback

Not enough data

9.5(won by default)

104

Tester Reports & Feedback

Not enough data

9.3(won by default)

87

Team Reports & Comments

Not enough data

9.0(won by default)

84

Bug Monitoring

Analytics

Not enough data

8.2(won by default)

74

Bug History

Not enough data

8.7(won by default)

78

Data Retention

Not enough data

8.4(won by default)

63

Agentic AI - Bug Tracking

Adaptive Learning

Not enough data

6.1(won by default)

24

Natural Language Interaction

Not enough data

5.9(won by default)

24

Proactive Assistance

Not enough data

6.4(won by default)

24

Assignment Management

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Backlog Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Code Repository Integration

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Task Planning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Bug/Issue Capture

Not enough data

Not enough data

Bug Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Consumer Video Feedback[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

7.9

260

Not enough data

Feedback Source

Invitation

8.0(won by default)

115

Feature Not Available

Survey Link

8.4(won by default)

133

Not enough data

App

8.4(won by default)

132

Not enough data

Widget

7.7(won by default)

84

Not enough data

Recruitment Pool

8.3(won by default)

156

Feature Not Available

Feedback Management

Media Library

7.7(won by default)

145

Not enough data

Sorting

7.7(won by default)

160

Not enough data

Sharing

8.2(won by default)

178

Not enough data

Privacy

8.2(won by default)

163

Not enough data

Insights

Computer Transcription

7.3(won by default)

163

Feature Not Available

Analytics

7.7(won by default)

174

Not enough data

Human Transcription

Feature Not Available

Feature Not Available

Agentic AI - Demo Automation

Autonomous Task Execution

Feature Not Available

Feature Not Available

Cross-system Integration

Feature Not Available

Feature Not Available

Adaptive Learning

Feature Not Available

Feature Not Available

Natural Language Interaction

Feature Not Available

Feature Not Available

AI Demo Agent or Avatar 

Not enough data

Feature Not Available

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

8.2

155

Not enough data

Generative AI

AI Text Generation

5.7(won by default)

5

Not enough data

AI Text Summarization

6.4(won by default)

6

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

9.0(won by default)

35

|

Verified

Not enough data

Survey Deployment

8.3(won by default)

83

|

Verified

Not enough data

Feedback Collection

8.6(won by default)

107

|

Verified

Not enough data

Device Responsiveness

8.5(won by default)

100

|

Verified

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

8.0(won by default)

102

|

Verified

Not enough data

Real-Time Analysis

8.3(won by default)

82

|

Verified

Not enough data

Trigger Alerts

Feature Not Available

Not enough data

Real-Time Action

Feature Not Available

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.8(won by default)

89

|

Verified

Not enough data

System Monitoring

9.2(won by default)

15

|

Verified

Not enough data

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

6.4

29

Not enough data

Survey Management

Survey Builder

6.1(won by default)

22

Not enough data

Customizable Questions

7.9(won by default)

24

Not enough data

Templates

6.5(won by default)

22

Not enough data

Survey Distribution

6.5(won by default)

24

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

6.0(won by default)

25

Not enough data

Branding

5.8(won by default)

24

Not enough data

Multimedia Support

6.5(won by default)

24

Not enough data

Multilingual Surveys

4.9(won by default)

23

Not enough data

Survey Insights

Reporting & Analytics

6.3(won by default)

24

Not enough data

Data Exporting

7.1(won by default)

24

Not enough data

Permissions

6.8(won by default)

24

Not enough data

BI Tools Integration

Feature Not Available

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Feature Not Available

Not enough data

Proactive Assistance

Feature Not Available

Not enough data

Decision Making

Feature Not Available

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

9.2

12

User Behavior

Click Tracking

Not enough data

8.5(won by default)

8

Mouse Movement 

Not enough data

8.8(won by default)

8

Frustration Tracking

Not enough data

7.9(won by default)

7

A/B Testing 

Error and Bug Tracking

Not enough data

9.4(won by default)

6

Data Analysis

Not enough data

8.6(won by default)

6

Notes

Not enough data

9.7(won by default)

5

Split URL Testing

Not enough data

Feature Not Available

Visitor Information

User Identification

Not enough data

8.9(won by default)

9

Search Box

Not enough data

8.1(won by default)

6

Agentic AI - Session Replay

Cross-system Integration

Not enough data

Feature Not Available

Product Management[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

Not enough data

7.8

43

Communication

Community Forum

Not enough data

7.8(won by default)

12

Customer Ideation

Not enough data

9.4(won by default)

29

Wiki Documentation

Not enough data

Feature Not Available

NPS of Customers

Not enough data

Not enough data

Planning

Task Ranking

Not enough data

8.9(won by default)

25

Kanban Board

Not enough data

8.3(won by default)

23

Custom Workflows

Not enough data

8.6(won by default)

20

Work Capacity

Not enough data

Feature Not Available

Release Forecasting

Not enough data

Feature Not Available

Projections

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Workflow Management

Time Tracking

Not enough data

Feature Not Available

Progress Monitoring

Not enough data

Feature Not Available

Budgeting

Not enough data

Feature Not Available

Team Scorecard

Not enough data

Feature Not Available

Progress Tracking

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Additional Functionality

Task Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Planning

Not enough data

Not enough data

Product Lifecycle Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

API

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Planning Tools

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Requirements Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Release Planning

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Deadline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Product Roadmapping

Not enough data

Not enough data

Idea Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Timeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Project Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Guest Access

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Feature Not Available

Not enough data

AI Smart Probes

Feature Not Available

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

Qualitative Research Support

Not enough data

Not enough data

AI-Powered Insights

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Embeddable Reports

Not enough data

Not enough data

Dashboards & Embedded Integrations

Feature Not Available

Not enough data

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)

UserTesting

Small-Business(50 or fewer emp.)

19.9%

Mid-Market(51-1000 emp.)

38.1%

Enterprise(\> 1000 emp.)

42.0%

[![Userback](https://images.g2crowd.com/uploads/product/hd_favicon/fdc7e761d37dc77b3fdca6d7ce19265f/userback.svg "Userback")](https://www.g2.com/products/userback/reviews)

Userback

Small-Business(50 or fewer emp.)

89.2%

Mid-Market(51-1000 emp.)

7.7%

Enterprise(\> 1000 emp.)

3.1%

Small-Business

(50 or fewer emp.)

19.9%

89.2%

Mid-Market

(51-1000 emp.)

38.1%

7.7%

Enterprise

(\> 1000 emp.)

42.0%

3.1%

Reviewers' Industry

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)
UserTesting

Financial Services

10.2%

Computer Software

9.8%

Information Technology and Services

8.7%

Retail

6.4%

Health, Wellness and Fitness

3.8%

Other

60.9%

[![Userback](https://images.g2crowd.com/uploads/product/hd_favicon/fdc7e761d37dc77b3fdca6d7ce19265f/userback.svg "Userback")](https://www.g2.com/products/userback/reviews)
Userback

Marketing and Advertising

25.6%

Computer Software

18.1%

Information Technology and Services

12.3%

Design

9.7%

Internet

6.2%

Other

28.2%

FAQs

## UserTesting vs Userback FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between UserTesting vs Userback?

UserTesting and Userback differ most clearly in their reviewer focus: UserTesting is favored for its robust participant recruitment and research features, while Userback is praised for its ease of setup and feedback management.

| [UserTesting](https://www.g2.com/products/usertesting/reviews) | [Userback](https://www.g2.com/products/userback/reviews) |
| --- | --- |
| 4.4/5 (792 reviews) | 4.7/5 (287 reviews) |
| Enterprise | Small-Business |
| 8.6 | 9.3 |
| 9.0 | 9.4 |
| Participant recruitment and research features | Ease of setup and feedback management |

### How do the pricing models of UserTesting and Userback compare?

Userback is considered the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **UserTesting:** Reviewers frequently cite UserTesting as expensive, especially for startups and small teams, and mention that the cost can be a limiting factor for frequent tests or large participant pools.
- **Userback:** Reviewers highlight Userback as affordable, with several noting its suitability for small budgets and strong value for the features provided.
- **Switching-reason:** Reviewers mention switching to Userback for its lower cost and easier setup compared to more expensive research platforms.

### What are the best alternatives to UserTesting and Userback?

The top three alternatives to UserTesting and Userback are Usersnap, Dscout, and Lyssna.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | Reviewers cite high cost as a trade-off | Participant recruitment and research features |
| [Userback](https://www.g2.com/products/userback/reviews) | 4.7/5 (287 reviews) | Small-Business | Reviewers highlight affordability and value | Ease of setup and feedback management |
| [Usersnap](https://www.g2.com/products/usersnap/reviews) | 4.5/5 (93 reviews) | Small-Business | — | Feedback collection and collaboration |
| [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5 (190 reviews) | Enterprise | — | Qualitative research capabilities |
| [Lyssna](https://www.g2.com/products/lyssna/reviews) | 4.5/5 (183 reviews) | Mid-Market | — | Usability testing and user insights |

### Which User Research features should I prioritize when comparing UserTesting and Userback?

Buyers should prioritize participant recruitment, integrations, feedback management, ease of setup, and research features when comparing UserTesting and Userback.

- **Participant recruitment:** UserTesting offers a recruitment pool and invitation features, cited in 23 reviews as a key strength; Userback does not offer these features.
- **Integrations:** Userback is mentioned in 25 reviews for integrations with Jira, Slack, and Trello; UserTesting is mentioned for Figma integration in recent reviews.
- **Feedback management:** Userback has 37 all-time mentions for feedback management; UserTesting has 29.
- **Ease of setup:** Userback scores 9.3 on Ease of Setup with 30 all-time mentions for setup ease; UserTesting scores 8.6 with 21 mentions.
- **Research features:** UserTesting is cited for video interviews, computer transcription, and a broad range of research methods, with 33 all-time mentions for features.

### What are the pros and cons of UserTesting vs Userback?

UserTesting's headline strength is participant recruitment and research features, while Userback excels in ease of setup and feedback management.

- **UserTesting strengths:** Participant recruitment (23 all-time mentions), robust research features (33), time-saving (45), and helpful support (36).
- **UserTesting trade-offs:** High cost (19), missing features (26), and survey issues (22) are frequently cited as drawbacks.
- **Userback strengths:** Ease of use (62), feedback management (37), easy setup (27), and integrations (25) are consistently praised.
- **Userback trade-offs:** Reviewers occasionally mention dashboard clutter and limited customization for large volumes of feedback, but no major recurring cons are cited.

### Is UserTesting or Userback better for small businesses?

Userback is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment.

- **UserTesting:** Largest segment is Enterprise; reviewers note that UserTesting is often too expensive for small teams and startups.
- **Userback:** Largest segment is Small-Business; reviewers consistently highlight its affordability, easy setup, and suitability for small teams.

### Which User Research platform has better integrations?

Userback is favored by reviewers for integrations, with more frequent and diverse integration mentions.

- **UserTesting:** Figma integration is mentioned in recent reviews, but with fewer all-time mentions.
- **Userback:** Jira (23 all-time mentions), Slack (20), and Trello (7) are frequently cited as valuable integrations.

### How do UserTesting and Userback compare on customer support?

Userback and UserTesting both score highly on Quality of Support, with Userback holding a slight but not material lead (9.4 vs 9.0).

- **UserTesting:** Reviewers describe support as helpful and responsive, with 36 all-time mentions for customer support.
- **Userback:** Reviewers consistently praise quick, helpful support and ongoing product improvements, with 21 all-time mentions for customer support.

### Which is easier to implement, UserTesting or Userback?

Userback is easier to implement, with a 0.7-point lead in Ease of Setup (9.3 vs 8.6).

- **UserTesting:** Reviewers describe setup as straightforward but occasionally note complexity for non-researchers.
- **Userback:** Reviewers consistently highlight very easy setup, often completed in minutes, and praise its user-friendly onboarding process.

### Which product has better Widget?

Userback has the stronger Widget feature, with more frequent and positive reviewer mentions.

- **UserTesting:** Widget is not a major theme in reviews and lacks significant mention counts.
- **Userback:** The widget is cited as a standout feature in recent reviews, with multiple reviewers praising its ease of use, embeddability, and ability to collect feedback directly from users.

Alternatives

**UserTesting Alternatives**

 ![Dscout](https://images.g2crowd.com/uploads/product/hd_favicon/d65cff582bdde28c63538bd376092c43/dscout.svg "Dscout")

[
Dscout
](/products/dscout/reviews)

 ![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")

[
Lyssna
](/products/lyssna/reviews)

 ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent")

[
Respondent
](/products/respondent/reviews)

 ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics")

[
Userlytics
](/products/userlytics/reviews)

**Userback Alternatives**

 ![Usersnap](https://images.g2crowd.com/uploads/product/hd_favicon/1539011502/usersnap.svg "Usersnap")

[
Usersnap
](/products/usersnap/reviews)

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)

 ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")

[
Jira
](/products/jira/reviews)

 ![BugHerd](https://images.g2crowd.com/uploads/product/hd_favicon/fbd1b100a81105ed64e620c6a19ac19a/bugherd.svg "BugHerd")

[
BugHerd
](/products/bugherd/reviews)