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At a Glance
Market Segments
Enterprise (41.8% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
UserTesting
Star Rating
(783)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserback
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userback excels in ease of use, scoring 9.3 compared to UserTesting's 8.4. Reviewers mention that the intuitive interface and straightforward navigation make it easy for teams to get started quickly.
- Reviewers say that Userback's quality of support is outstanding, with a score of 9.5, while UserTesting scores 9.0. Users highlight the responsiveness and helpfulness of Userback's support team, often resolving issues swiftly.
- Users on G2 mention that Userback's photo submission feature is particularly strong, scoring 9.4, compared to UserTesting's 7.1. Reviewers appreciate the ability to easily capture and submit visual feedback, enhancing the user experience.
- Reviewers mention that Userback's analytics capabilities are superior, scoring 8.7 against UserTesting's 7.7. Users report that the detailed insights provided by Userback help them make informed decisions based on user feedback.
- Users say that Userback shines in collaboration features, scoring 8.6 compared to UserTesting's 7.7. Reviewers highlight the seamless sharing and commenting functionalities that facilitate teamwork and project management.
- G2 users report that Userback's product direction is promising, with a score of 9.2, while UserTesting scores 8.1. Reviewers mention that Userback consistently rolls out updates and new features based on user feedback, indicating a strong commitment to improvement.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
UserTesting
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.6
598
9.1
153
Ease of Use
8.4
629
9.3
154
Ease of Setup
8.6
295
9.3
134
Ease of Admin
8.7
231
9.3
127
Quality of Support
9.0
521
9.4
121
Has the product been a good partner in doing business?
8.8
226
9.6
115
Product Direction (% positive)
8.1
588
9.3
142
Features by Category
User Response Methods
7.5
316
|
Verified
8.4
40
|
Verified
8.7
373
|
Verified
8.9
38
|
Verified
8.7
295
|
Verified
Feature Not Available
7.1
181
|
Verified
9.4
50
|
Verified
8.2
350
|
Verified
9.4
48
|
Verified
Participant Selection
7.4
126
8.2
29
5.6
82
Feature Not Available
6.9
108
8.7
40
|
Verified
8.1
375
|
Verified
Feature Not Available
Insights
7.7
344
|
Verified
8.6
37
|
Verified
7.7
312
|
Verified
8.4
44
|
Verified
7.4
312
|
Verified
8.2
41
|
Verified
Generative AI
6.7
84
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
Not enough data
9.4
87
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.0
68
Not enough data
8.6
77
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
8.0
112
Feature Not Available
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feature Not Available
Feedback Management
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Not enough data
Insights
Feature Not Available
Feature Not Available
7.3
160
Feature Not Available
7.7
172
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Not enough data
Process Management
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
UserTesting and Userback are categorized as Consumer Video Feedback and User Research
Unique Categories
UserTesting is categorized as Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Marketing and Advertising
27.1%
Computer Software
17.7%
Information Technology and Services
12.3%
Design
8.9%
Internet
6.4%
Other
27.6%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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