# UserTesting vs Userback Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in providing fast video feedback from real users, which allows teams to see exactly how their products are being used. This feature is particularly praised for its ability to streamline the research process and gather relevant insights efficiently.
- **Users say** that Userback shines in its simplicity and ease of use, both for administrators and end-users. Reviewers appreciate how it facilitates collaboration across different time zones and expertise levels, making it easier to gather and manage feedback without unnecessary intermediaries.
- **According to verified reviews** , UserTesting has a higher overall satisfaction score, reflecting its strong performance in user experience and support. Users highlight the intuitive interface that makes conducting usability tests straightforward, which is crucial for teams looking to improve their products.
- **Reviewers mention** that while Userback offers a free entry-level price, which is attractive for small businesses, UserTesting's comprehensive features and support may justify its cost for larger enterprises seeking in-depth user research capabilities.
- **Users report** that UserTesting's ability to recruit relevant users for testing is a significant advantage, helping teams to gather highly relevant insights that contribute to product improvement. This capability is often noted as a key differentiator in the user research space.
- **G2 reviewers highlight** that Userback's issue marking and reporting features are particularly effective, allowing quality control teams to easily understand and address problems. This functionality is appreciated for its clarity and the detailed metrics it provides, which are essential for effective bug fixing.



| | UserTesting | Userback | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 792 | 287 | 
| **Largest Market Segment** | Enterprise (41.8% of reviews) | Small-Business (89.0% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

### Userback

Pros:
- Ease of Use (62 reviews)
- Feedback Management (37 reviews)

Cons:
- Limited Customization (17 reviews)
- Feature Limitations (13 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userback | 
|---|---|---|
  | **Meets Requirements** | 8.6 (605 reviews) | 9.1 (175 reviews) | 
  | **Ease of Use** | 8.4 (636 reviews) | 9.3 (176 reviews) | 
  | **Ease of Setup** | 8.6 (302 reviews) | 9.3 (154 reviews) | 
  | **Ease of Admin** | 8.7 (234 reviews) | 9.3 (147 reviews) | 
  | **Quality of Support** | 9.0 (528 reviews) | 9.4 (137 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (229 reviews) | 9.6 (134 reviews) | 
  | **Product Direction (% positive)** | 8.1 (595 reviews) | 9.2 (159 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userback

#### Entry-Level Pricing

Plan: Free Forever

Price: Free

Description: For early-stage teams needing just the essentials.

Key Features:
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability

[Browse all 4 editions](https://www.g2.com/products/userback/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 468 |
| **Userback** | 8.4/10 | 71 |

#### User Response Methods

| Feature | UserTesting | Userback | 
|---|---|---|
| **Survey** | 7.5 (320 reviews) ✓ Verified | 8.4 (41 reviews) ✓ Verified | 
| **Video Snippets** | 8.6 (378 reviews) ✓ Verified | 8.9 (40 reviews) ✓ Verified | 
| **Video Interview** | 8.7 (299 reviews) ✓ Verified | Feature Not Available | 
| **Photo Submission** | 7.1 (185 reviews) ✓ Verified | 9.4 (58 reviews) ✓ Verified | 
| **Text/Notes** | 8.2 (353 reviews) ✓ Verified | 9.3 (50 reviews) ✓ Verified | 

#### Participant Selection

| Feature | UserTesting | Userback | 
|---|---|---|
| **In-App** | 7.4 (127 reviews) | 8.3 (31 reviews) | 
| **In-Store** | 5.5 (82 reviews) | Feature Not Available | 
| **On-Site** | 6.9 (108 reviews) | 8.7 (42 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.1 (378 reviews) ✓ Verified | Feature Not Available | 

#### Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Analytics** | 7.7 (348 reviews) ✓ Verified | 8.4 (37 reviews) ✓ Verified | 
| **Collaboration** | 7.7 (313 reviews) ✓ Verified | 8.6 (51 reviews) ✓ Verified | 
| **Sorting** | 7.4 (314 reviews) ✓ Verified | 8.2 (44 reviews) ✓ Verified | 

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Summarization** | 6.6 (85 reviews) | 6.1 (20 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 9.2/10 | 12 |

#### User Behavior

| Feature | UserTesting | Userback | 
|---|---|---|
| **Click Tracking** | Not enough data | 8.5 (8 reviews) | 
| **Mouse Movement ** | Not enough data | 8.8 (8 reviews) | 
| **Frustration Tracking** | Not enough data | 7.9 (7 reviews) | 

#### A/B Testing 

| Feature | UserTesting | Userback | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.4 (6 reviews) | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | 8.6 (6 reviews) | 
| **Notes** | Not enough data | 9.7 (5 reviews) | 

#### Visitor Information

| Feature | UserTesting | Userback | 
|---|---|---|
| **User Identification** | Not enough data | 8.9 (9 reviews) | 
| **Search Box** | Not enough data | 8.1 (6 reviews) | 

#### Agentic AI - Session Replay

| Feature | UserTesting | Userback | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Feature Not Available | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 8.0/10 | 120 |

#### Bug Reporting

| Feature | UserTesting | Userback | 
|---|---|---|
| **User Reports & Feedback** | Not enough data | 9.5 (103 reviews) | 
| **Tester Reports & Feedback** | Not enough data | 9.3 (87 reviews) | 
| **Team Reports & Comments** | Not enough data | 9.0 (84 reviews) | 

#### Bug Monitoring

| Feature | UserTesting | Userback | 
|---|---|---|
| **Analytics** | Not enough data | 8.2 (74 reviews) | 
| **Bug History** | Not enough data | 8.7 (78 reviews) | 
| **Data Retention** | Not enough data | 8.4 (63 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | UserTesting | Userback | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.1 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (24 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 260 |
| **Userback** | N/A | N/A |

#### Feedback Source

| Feature | UserTesting | Userback | 
|---|---|---|
| **Invitation** | 8.0 (115 reviews) | Feature Not Available | 
| **Survey Link** | 8.4 (133 reviews) | Not enough data | 
| **App** | 8.4 (132 reviews) | Not enough data | 
| **Widget** | 7.7 (84 reviews) | Not enough data | 
| **Recruitment Pool** | 8.3 (156 reviews) | Feature Not Available | 

#### Feedback Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Media Library** | 7.7 (145 reviews) | Not enough data | 
| **Sorting** | 7.7 (160 reviews) | Not enough data | 
| **Sharing** | 8.2 (178 reviews) | Not enough data | 
| **Privacy** | 8.2 (163 reviews) | Not enough data | 

#### Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Computer Transcription** | 7.3 (163 reviews) | Feature Not Available | 
| **Analytics** | 7.7 (174 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Demo Agent or Avatar ** | Not enough data | Feature Not Available | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.6/10 | 25 |
| **Userback** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userback | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | UserTesting | Userback | 
|---|---|---|
| **Stakeholder Management** | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userback** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Userback | 
|---|---|---|
| **Branching/Skip Logic** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Userback | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userback** | N/A | N/A |

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 

#### System Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 4.5/10 | 9 |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.5 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 4.8 (7 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 7.8/10 | 42 |

#### Communication

| Feature | UserTesting | Userback | 
|---|---|---|
| **Wiki Documentation** | Not enough data | Feature Not Available | 
| **Community Forum** | Not enough data | 7.8 (12 reviews) | 
| **Customer Ideation** | Not enough data | 9.3 (28 reviews) | 

#### Planning

| Feature | UserTesting | Userback | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | 8.9 (25 reviews) | 
| **Kanban Board** | Not enough data | 8.3 (23 reviews) | 
| **Custom Workflows** | Not enough data | 8.6 (20 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to UserTesting (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userback (4):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Product Management Software](https://www.g2.com/categories/product-management-software), [Session Replay Software](https://www.g2.com/categories/session-replay)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userback | 
|---|---|---|
| **Small-Business** | 19.9% | 89.0% | 
| **Mid-Market** | 38.2% | 7.8% | 
| **Enterprise** | 41.8% | 3.1% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

#### Userback

- **Marketing and Advertising:** 25.8%
- **Computer Software:** 18.2%
- **Information Technology and Services:** 12.4%
- **Design:** 9.3%
- **Internet:** 6.2%
- **Program Development:** 4.0%
- **Graphic Design:** 2.2%
- **Management Consulting:** 2.2%
- **Accounting:** 1.3%
- **Education Management:** 1.3%
- **Other:** 16.9%

---
## Alternatives

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (190 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (181 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (343 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (283 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)

### Alternatives to Userback

- [Usersnap](https://www.g2.com/products/usersnap/reviews) — 4.5/5 stars (93 reviews)
- [BugHerd](https://www.g2.com/products/bugherd/reviews) — 4.7/5 stars (210 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (343 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7901 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13335 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2392 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2384 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

### Userback

- Title: [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) — 1 comment
  > **Top comment:** "Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userback)