# UserTesting vs Userback Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in providing fast video feedback from real users, which allows teams to see exactly how their products are being used. This feature is particularly praised for its ability to streamline the research process and gather relevant insights efficiently.
- **Users say** that Userback shines in its simplicity and ease of use, both for administrators and end-users. Reviewers appreciate how it facilitates collaboration across different time zones and expertise levels, making it easier to gather and manage feedback without unnecessary intermediaries.
- **According to verified reviews** , UserTesting has a higher overall satisfaction score, reflecting its strong performance in user experience and support. Users highlight the intuitive interface that makes conducting usability tests straightforward, which is crucial for teams looking to improve their products.
- **Reviewers mention** that while Userback offers a free entry-level price, which is attractive for small businesses, UserTesting's comprehensive features and support may justify its cost for larger enterprises seeking in-depth user research capabilities.
- **Users report** that UserTesting's ability to recruit relevant users for testing is a significant advantage, helping teams to gather highly relevant insights that contribute to product improvement. This capability is often noted as a key differentiator in the user research space.
- **G2 reviewers highlight** that Userback's issue marking and reporting features are particularly effective, allowing quality control teams to easily understand and address problems. This functionality is appreciated for its clarity and the detailed metrics it provides, which are essential for effective bug fixing.



---
## Frequently Asked Questions

### What is the difference between UserTesting vs Userback?

UserTesting and Userback differ most clearly in their reviewer focus: UserTesting is favored for its robust participant recruitment and research features, while Userback is praised for its ease of setup and feedback management.

| [UserTesting](https://www.g2.com/products/usertesting/reviews) | [Userback](https://www.g2.com/products/userback/reviews) |
| --- | --- |
| 4.4/5 (792 reviews) | 4.7/5 (287 reviews) |
| Enterprise | Small-Business |
| 8.6 | 9.3 |
| 9.0 | 9.4 |
| Participant recruitment and research features | Ease of setup and feedback management |



### How do the pricing models of UserTesting and Userback compare?

Userback is considered the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **UserTesting:** Reviewers frequently cite UserTesting as expensive, especially for startups and small teams, and mention that the cost can be a limiting factor for frequent tests or large participant pools.
- **Userback:** Reviewers highlight Userback as affordable, with several noting its suitability for small budgets and strong value for the features provided.
- **Switching-reason:** Reviewers mention switching to Userback for its lower cost and easier setup compared to more expensive research platforms.



### What are the best alternatives to UserTesting and Userback?

The top three alternatives to UserTesting and Userback are Usersnap, Dscout, and Lyssna.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | Reviewers cite high cost as a trade-off | Participant recruitment and research features |
| [Userback](https://www.g2.com/products/userback/reviews) | 4.7/5 (287 reviews) | Small-Business | Reviewers highlight affordability and value | Ease of setup and feedback management |
| [Usersnap](https://www.g2.com/products/usersnap/reviews) | 4.5/5 (93 reviews) | Small-Business | — | Feedback collection and collaboration |
| [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5 (190 reviews) | Enterprise | — | Qualitative research capabilities |
| [Lyssna](https://www.g2.com/products/lyssna/reviews) | 4.5/5 (183 reviews) | Mid-Market | — | Usability testing and user insights |



### Which User Research features should I prioritize when comparing UserTesting and Userback?

Buyers should prioritize participant recruitment, integrations, feedback management, ease of setup, and research features when comparing UserTesting and Userback.

- **Participant recruitment:** UserTesting offers a recruitment pool and invitation features, cited in 23 reviews as a key strength; Userback does not offer these features.
- **Integrations:** Userback is mentioned in 25 reviews for integrations with Jira, Slack, and Trello; UserTesting is mentioned for Figma integration in recent reviews.
- **Feedback management:** Userback has 37 all-time mentions for feedback management; UserTesting has 29.
- **Ease of setup:** Userback scores 9.3 on Ease of Setup with 30 all-time mentions for setup ease; UserTesting scores 8.6 with 21 mentions.
- **Research features:** UserTesting is cited for video interviews, computer transcription, and a broad range of research methods, with 33 all-time mentions for features.



### What are the pros and cons of UserTesting vs Userback?

UserTesting's headline strength is participant recruitment and research features, while Userback excels in ease of setup and feedback management.

- **UserTesting strengths:** Participant recruitment (23 all-time mentions), robust research features (33), time-saving (45), and helpful support (36).
- **UserTesting trade-offs:** High cost (19), missing features (26), and survey issues (22) are frequently cited as drawbacks.
- **Userback strengths:** Ease of use (62), feedback management (37), easy setup (27), and integrations (25) are consistently praised.
- **Userback trade-offs:** Reviewers occasionally mention dashboard clutter and limited customization for large volumes of feedback, but no major recurring cons are cited.



### Is UserTesting or Userback better for small businesses?

Userback is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment.

- **UserTesting:** Largest segment is Enterprise; reviewers note that UserTesting is often too expensive for small teams and startups.
- **Userback:** Largest segment is Small-Business; reviewers consistently highlight its affordability, easy setup, and suitability for small teams.



### Which User Research platform has better integrations?

Userback is favored by reviewers for integrations, with more frequent and diverse integration mentions.

- **UserTesting:** Figma integration is mentioned in recent reviews, but with fewer all-time mentions.
- **Userback:** Jira (23 all-time mentions), Slack (20), and Trello (7) are frequently cited as valuable integrations.



### How do UserTesting and Userback compare on customer support?

Userback and UserTesting both score highly on Quality of Support, with Userback holding a slight but not material lead (9.4 vs 9.0).

- **UserTesting:** Reviewers describe support as helpful and responsive, with 36 all-time mentions for customer support.
- **Userback:** Reviewers consistently praise quick, helpful support and ongoing product improvements, with 21 all-time mentions for customer support.



### Which is easier to implement, UserTesting or Userback?

Userback is easier to implement, with a 0.7-point lead in Ease of Setup (9.3 vs 8.6).

- **UserTesting:** Reviewers describe setup as straightforward but occasionally note complexity for non-researchers.
- **Userback:** Reviewers consistently highlight very easy setup, often completed in minutes, and praise its user-friendly onboarding process.



### Which product has better Widget?

Userback has the stronger Widget feature, with more frequent and positive reviewer mentions.

- **UserTesting:** Widget is not a major theme in reviews and lacks significant mention counts.
- **Userback:** The widget is cited as a standout feature in recent reviews, with multiple reviewers praising its ease of use, embeddability, and ability to collect feedback directly from users.



| | UserTesting | Userback | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 792 | 290 | 
| **Largest Market Segment** | Enterprise (41.8% of reviews) | Small-Business (89.1% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (85 reviews)
- Helpful (63 reviews)

Cons:
- Testing Difficulties (27 reviews)
- Missing Features (26 reviews)

### Userback

Pros:
- Ease of Use (62 reviews)
- Feedback Management (37 reviews)

Cons:
- Limited Customization (17 reviews)
- Feature Limitations (13 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userback | 
|---|---|---|
  | **Meets Requirements** | 8.6 (605 reviews) | 9.1 (176 reviews) | 
  | **Ease of Use** | 8.4 (636 reviews) | 9.3 (177 reviews) | 
  | **Ease of Setup** | 8.6 (302 reviews) | 9.3 (155 reviews) | 
  | **Ease of Admin** | 8.7 (234 reviews) | 9.3 (148 reviews) | 
  | **Quality of Support** | 9.0 (528 reviews) | 9.4 (137 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (229 reviews) | 9.6 (134 reviews) | 
  | **Product Direction (% positive)** | 8.1 (595 reviews) | 9.2 (160 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userback

#### Entry-Level Pricing

Plan: Free Forever

Price: Free

Description: For early-stage teams needing just the essentials.

Key Features:
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability

[Browse all 4 editions](https://www.g2.com/products/userback/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | N/A | N/A |

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 468 |
| **Userback** | 8.4/10 | 71 |

#### User Response Methods

| Feature | UserTesting | Userback | 
|---|---|---|
| **Survey** | 7.5 (319 reviews) ✓ Verified | 8.4 (41 reviews) ✓ Verified | 
| **Video Snippets** | 8.6 (377 reviews) ✓ Verified | 8.9 (40 reviews) ✓ Verified | 
| **Video Interview** | 8.7 (298 reviews) ✓ Verified | Feature Not Available | 
| **Photo Submission** | 7.1 (184 reviews) ✓ Verified | 9.4 (58 reviews) ✓ Verified | 
| **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 9.3 (50 reviews) ✓ Verified | 
| **Commenting/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | UserTesting | Userback | 
|---|---|---|
| **In-App** | 7.4 (126 reviews) | 8.3 (31 reviews) | 
| **In-Store** | 5.5 (81 reviews) | Feature Not Available | 
| **On-Site** | 6.9 (107 reviews) | 8.7 (42 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.2 (378 reviews) ✓ Verified | Feature Not Available | 
| **Single Sign On** | Not enough data | Not enough data | 

#### Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Analytics** | 7.7 (348 reviews) ✓ Verified | 8.4 (37 reviews) ✓ Verified | 
| **Collaboration** | 7.6 (312 reviews) ✓ Verified | 8.6 (51 reviews) ✓ Verified | 
| **Sorting** | 7.4 (313 reviews) ✓ Verified | 8.2 (44 reviews) ✓ Verified | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Summarization** | 6.6 (85 reviews) | 6.1 (20 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **User Journeys** | Not enough data | Not enough data | 
| **Usability Testing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **For Mobile** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Unmoderated Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Software Testing Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Prototype Creation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **User Research Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **For Websites** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Design Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Moderated Usability Testing** | Not enough data | Not enough data | 
| **Quantitative Metrics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Video recording/Transcriptions** | Not enough data | Not enough data | 
| **Customizable Categories** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Performance Testing** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 9.2/10 | 12 |

#### User Behavior

| Feature | UserTesting | Userback | 
|---|---|---|
| **Click Tracking** | Not enough data | 8.5 (8 reviews) | 
| **Mouse Movement ** | Not enough data | 8.8 (8 reviews) | 
| **Frustration Tracking** | Not enough data | 7.9 (7 reviews) | 

#### A/B Testing 

| Feature | UserTesting | Userback | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.4 (6 reviews) | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | 8.6 (6 reviews) | 
| **Notes** | Not enough data | 9.7 (5 reviews) | 

#### Visitor Information

| Feature | UserTesting | Userback | 
|---|---|---|
| **User Identification** | Not enough data | 8.9 (9 reviews) | 
| **Search Box** | Not enough data | 8.1 (6 reviews) | 

#### Agentic AI - Session Replay

| Feature | UserTesting | Userback | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Feature Not Available | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 8.0/10 | 120 |

#### Bug Reporting

| Feature | UserTesting | Userback | 
|---|---|---|
| **User Reports & Feedback** | Not enough data | 9.5 (103 reviews) | 
| **Tester Reports & Feedback** | Not enough data | 9.3 (87 reviews) | 
| **Team Reports & Comments** | Not enough data | 9.0 (84 reviews) | 

#### Bug Monitoring

| Feature | UserTesting | Userback | 
|---|---|---|
| **Analytics** | Not enough data | 8.2 (74 reviews) | 
| **Bug History** | Not enough data | 8.7 (78 reviews) | 
| **Data Retention** | Not enough data | 8.4 (63 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | UserTesting | Userback | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.1 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (24 reviews) | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Backlog Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Code Repository Integration** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Bug Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 260 |
| **Userback** | N/A | N/A |

#### Feedback Source

| Feature | UserTesting | Userback | 
|---|---|---|
| **Invitation** | 8.0 (115 reviews) | Feature Not Available | 
| **Survey Link** | 8.4 (133 reviews) | Not enough data | 
| **App** | 8.4 (132 reviews) | Not enough data | 
| **Widget** | 7.7 (84 reviews) | Not enough data | 
| **Recruitment Pool** | 8.3 (156 reviews) | Feature Not Available | 

#### Feedback Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Media Library** | 7.7 (145 reviews) | Not enough data | 
| **Sorting** | 7.7 (160 reviews) | Not enough data | 
| **Sharing** | 8.2 (178 reviews) | Not enough data | 
| **Privacy** | 8.2 (163 reviews) | Not enough data | 

#### Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Computer Transcription** | 7.3 (163 reviews) | Feature Not Available | 
| **Analytics** | 7.7 (174 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Demo Agent or Avatar ** | Not enough data | Feature Not Available | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 24 |
| **Userback** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userback | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (19 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.5 (18 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 6.6 (17 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | UserTesting | Userback | 
|---|---|---|
| **Stakeholder Management** | 6.9 (17 reviews) | Not enough data | 
| **Multilanguage Support** | 6.0 (16 reviews) | Not enough data | 
| **Multiple Branding Support** | 6.0 (17 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.6 (16 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.1 (18 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userback** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Customizable Questions** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Userback | 
|---|---|---|
| **Question Branching** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Userback | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Userback | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userback** | N/A | N/A |

#### Generative AI

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 4.5/10 | 9 |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.5 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 4.8 (7 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userback | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 7.8/10 | 43 |

#### Communication

| Feature | UserTesting | Userback | 
|---|---|---|
| **Wiki Documentation** | Not enough data | Feature Not Available | 
| **Community Forum** | Not enough data | 7.8 (12 reviews) | 
| **Customer Ideation** | Not enough data | 9.4 (29 reviews) | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Planning

| Feature | UserTesting | Userback | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | 8.9 (25 reviews) | 
| **Kanban Board** | Not enough data | 8.3 (23 reviews) | 
| **Custom Workflows** | Not enough data | 8.6 (20 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 
| **Projections** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | UserTesting | Userback | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | Feature Not Available | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userback | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Product Lifecycle Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Guest Access** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to UserTesting (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userback (4):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Product Management Software](https://www.g2.com/categories/product-management-software), [Session Replay Software](https://www.g2.com/categories/session-replay)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userback | 
|---|---|---|
| **Small-Business** | 19.9% | 89.1% | 
| **Mid-Market** | 38.2% | 7.8% | 
| **Enterprise** | 41.8% | 3.1% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

#### Userback

- **Marketing and Advertising:** 25.7%
- **Computer Software:** 18.1%
- **Information Technology and Services:** 12.4%
- **Design:** 9.7%
- **Internet:** 6.2%
- **Program Development:** 4.0%
- **Graphic Design:** 2.2%
- **Management Consulting:** 2.2%
- **Accounting:** 1.3%
- **Education Management:** 1.3%
- **Other:** 16.8%

---
## Alternatives

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (190 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.4/5 stars (185 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (285 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)

### Alternatives to Userback

- [Usersnap](https://www.g2.com/products/usersnap/reviews) — 4.5/5 stars (93 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7966 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14207 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1047 reviews)
- [BugHerd](https://www.g2.com/products/bugherd/reviews) — 4.7/5 stars (216 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2430 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2403 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

### Userback

- Title: [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) — 1 comment
  > **Top comment:** "Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userback)