--- title: Userback Reviews meta\_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 287 scale: '5' date\_modified: '2026-08-09' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews & Product Details Visit Website Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. * * * Product Website Userback Seller [Userback](https://www.g2.com/sellers/userback) Discussions [Userback Community](https://www.g2.com/products/userback/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Johnson Show More ## Pricing Pricing provided by Userback. ### Free Forever Free [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) ## Userback Integrations (10) What do users say about integrations? Verified by Userback [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asinaria - Power Bi ClickUp Connector ](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Sylvester M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sylvester M.") SM Sylvester M. Freelancer Small-Business (50 or fewer emp.) 5/16/2026 "Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations" 5/5 What do you like best about Userback? What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother. Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches. Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better. I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. Review collected by and hosted on G2.com. What do you dislike about Userback? Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback solves the problem of unclear and scattered feedback from clients. Instead of getting vague emails or long message threads, I receive precise, visual feedback on UI, UX, design, and technical issues all in one place. This helps me understand exactly what needs fixing or improving without guessing (well, almost, but that's on clients). Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12823497/official_response/edit) Really glad Userback is keeping client feedback organized and saving you from the email chaos. Appreciate the kind words about the regular improvements too. We're always working on making it better. Hope you get a chance to try the MCP integration soon! [See how Userback improved](https://docs.userback.io/docs/userback-mcp) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Goher K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Goher K.") GK Goher K. CEO Information Technology and Services Small-Business (50 or fewer emp.) 5/6/2026 "Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting" 4.5/5 What do you like best about Userback? I’ve been using Userback since 2019, and I really love how the platform has evolved over the years. It started as a simple feedback tool and has grown into a complete user feedback and bug reporting solution. Features like annotated screenshots, video feedback, session replay, surveys, and integrations make it extremely useful for SaaS and web application teams. The interface is clean, easy to use, and continuously improving. Review collected by and hosted on G2.com. What do you dislike about Userback? One thing I’d really like to see improved is the Ideas Portal branding and customization. The default portal URL format like https://xyz.ideas.userback.io/p/ doesn’t look very professional or fully white-label for client-facing use. It would be great to have more advanced white-label options, including fully custom domains and deeper branding control for the ideas portal experience. Other than that, the platform continues to improve regularly with useful updates and new features. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? We use Userback to collect bug reports and visual feedback directly from users inside our web applications. Users can easily share screenshots, recordings, and comments, while technical details are automatically attached for developers. This saves a lot of time for our support and development teams and helps us resolve issues much faster. Review collected by and hosted on G2.com. Show More Response from Jonathan Tobin of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12769733/official_response/edit) Thanks for being with Userback since 2019 -- that means a lot. We're glad the platform has grown with your needs over the years. Your feedback on the Ideas Portal customization is well noted and appreciated. 5/8/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jitin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jitin S.") JS Jitin S. Freelance Worker & Technical Consultant Information Technology and Services Small-Business (50 or fewer emp.) 5/7/2026 "Userback has become our go‑to tool for fast, visual, and accurate feedback" 5/5 What do you like best about Userback? Userback effortlessly turns messy, unclear feedback into something visual, structured, and immediately actionable. The combination of annotated screenshots and video recordings has completely changed how our team handles bug reports and feature requests, making it much easier to understand what’s happening and what needs to be done next. Review collected by and hosted on G2.com. What do you dislike about Userback? There’s nothing major for me to complain about, but I do think the dashboard could load a bit faster when there are lots of reports. I’d also love to see more native integrations so I don’t have to rely as much on Zapier or webhooks. Overall, these feel like minor issues compared with the value the product provides. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback has helped us reduce friction, speed up fixes, and maintain a much smoother feedback loop across the entire product lifecycle. With Userback, every report now comes with visual context. No more unclear, incomplete, or hard‑to‑reproduce issues/feedback. You can now monitor centralized feedback easily rather than having it dispersed over emails, chats, and spreadsheets. Additionally, clients feel more empowered because they can now report problems easily and intuitively. Review collected by and hosted on G2.com. Show More Response from Rebecca Henrique of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12775179/official_response/edit) Great feedback Jitin! Really glad Userback is helping your team pull feedback together from multiple sources into one place and act on it faster. We really appreciate the honest review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Atif R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atif R.") AR Atif R. Product Design Consultant Enterprise (\> 1000 emp.) 12/1/2025 "Rescued us from the "Vague screenshot + long Slack thread" loop" 5/5 What do you like best about Userback? I love how Userback organizes everything automatically into projects, which keeps feedback organized instead of getting lost in chats or slack threads. It's a game changer, especially for non-technical users who just want to report broken stuff. I also really like how low-friction the reporting process is, making it easy for the team to actually use the widget to report issues. The ability to have everything neatly dropped into relevant folders means that when the dev team has to fix things, they can just open a dashboard and see exactly what's broken. I appreciate how the widget captures environment data with every screenshot, which saves the dev team from having to play detective to reproduce the bug. That's a huge time saver! Review collected by and hosted on G2.com. What do you dislike about Userback? Once you get a ton of bugs, QA, PMs, Designers and devs all jumping in, things just keep piling up. And eventually it becomes another inbox for you to check. I guess the biggest hack would be to link it to JIRA or any other ticket management system, so the reported bugs can become a part of the company's ticket management system, instead of living in a separate inbox. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback streamlines bug tracking and QA by organizing reports into projects, ending back-and-forth between testers and devs. It captures environment data, saving time for devs. The low-friction reporting boosts team adoption, making it easy for non-tech users to report issues. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12031400/official_response/edit) We're thrilled to hear that Userback has made bug reporting easy and centralized for your design team. Our goal is to streamline the process and keep everyone aligned, so it's great to know that the email alerts are helping you stay updated in real time. 5/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Software Developer Small-Business (50 or fewer emp.) 11/25/2025 "Effective Feedback Tool with Challenging Setup" 4.5/5 What do you like best about Userback? I use Userback for feedback from my end users. I like the session replays the most because they help us see exactly what the user did before a problem occurred. This makes it easier to replicate the problem, and we don't have to keep asking what exactly the user did. Review collected by and hosted on G2.com. What do you dislike about Userback? The session replays are sometimes buggy and sometimes take a very long time (more than half an hour). Also, the initial installation was quite difficult because we don't use a native Vue project, which made it challenging. As a result, I had to do the installation directly in the HTML. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? With Userback, users can easily indicate what is going wrong or which features they want. Session replays make it easier to replicate issues without constantly asking users, making troubleshooting more efficient. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12003994/official_response/edit) We're glad to hear that you're enjoying the feature-rich solution at an unbeatable price. We're constantly working to improve our platform, so your feedback about linking form fields to Jira is valuable to us. I'll be sure to pass this on to our product team. 5/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Senior Technical Writer Mid-Market (51-1000 emp.) 3/16/2026 "Userback Made Website Content Reviews Effortless, with Customizable Workflows" 4.5/5 What do you like best about Userback? We struggled with how to efficiently perform internal reviews of our website content, using PDFs and live review sessions to our sadness. Userback took all that pain away, was easy to set up, and is customizable where it counts (kanban, skins, workflows). Customer support always responds within 24 hours, though our single issue was related to our own Outlook filters (which Userback helped us tune). Review collected by and hosted on G2.com. What do you dislike about Userback? Some opportunities to make Userback even better: 1) Add the option to include an Archive in the Kanban board. 2) Make issues searchable--eventually I'll have 100+issues in a category... Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Already answered this in "what I like best," but it's the easiest, best way to gather feedback about our live and staging sites without having to mess with PDFs or live reviews. This is the Holy Grail of asynchronous reviews, which is essential for any documentation flow that touches multiple teams (Design, Devs, Product, etc). Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12485485/official_response/edit) Thanks so much for taking the time to leave this review. I'm really glad Userback has made your content review process easier and that setup was smooth. I appreciate your two suggestions as well and will pass both directly to the product team. Current UserValidated ReviewerSource: Organic ![Eddy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddy B.") EB Eddy B. Marketing Director Small-Business (50 or fewer emp.) 5/7/2026 "Streamlined Client Feedback, Easy Integration with WordPress" 5/5 What do you like best about Userback? I like the way Userback works because it allows us to receive feedback from our customers, which really helps us in our web design agency. We're able to use it during the first iteration of their design to get specific suggestions, like changing a color or making a text bigger. It makes everything a lot easier since before, we had to rely on emails and figure out exactly what they wanted, which could lead to misunderstandings. Now, clients can leave specific comments directly on the areas, cutting down on confusion. The initial setup of Userback was also extremely easy. Review collected by and hosted on G2.com. What do you dislike about Userback? I wish Userback had a direct WordPress integration instead of being a separate system. It would be more convenient to do everything within WordPress. The integration could be better since the feedback sometimes gets reported as bugs rather than just client requests for changes. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? I use Userback to efficiently collect feedback from clients on web design changes, reducing misunderstandings and eliminating the need to decipher vague email comments. Review collected by and hosted on G2.com. Show More Response from Rebecca Henrique of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12778388/official_response/edit) Great feedback Eddy! Really glad Userback is helping your agency collect clearer client feedback and reduce misunderstandings. We appreciate the honest review and thanks for sharing it! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 5/7/2026 "Detailed In-App Bug Reports That Speed Up Investigation" 4.5/5 What do you like best about Userback? The best part about Userback is that users can report issues directly within the UI. It removes the friction of having to switch over to email. The tickets it generates are incredibly detailed, automatically pulling in the user's device info, system specs, and the exact URL they were on. Having all that context upfront makes bug investigation so much faster. Review collected by and hosted on G2.com. What do you dislike about Userback? The biggest issue we run into is receiving 'empty' tickets. Users often submit a screenshot without any written description of the problem. It would be great if Userback had an option to make the comment field mandatory, as I currently have to waste time following up with reporters just to find out why they opened the ticket in the first place. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback helps us bridge the gap between our team and the end-users. Since our product is whitelisted, we don't usually have a direct line to the people actually using it. Userback lets us collect feedback and bug reports in real-time without needing our clients to act as intermediaries. This allows us to identify usability hurdles and fix bugs before our clients even realize there’s an issue. Review collected by and hosted on G2.com. Show More Response from Jonathan Tobin of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12772604/official_response/edit) Really glad the auto-attached context is speeding up your investigations. On the empty tickets, worth knowing you can make the description field mandatory in your widget settings. That should cut out the back-and-forth. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chuck N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck N.") CN Chuck N. President Small-Business (50 or fewer emp.) 5/7/2026 "Streamlined Issue Reporting with Userback" 4.5/5 What do you like best about Userback? I use Userback for gathering issue reports from internal QA and clients. I like that it makes vague issue reports less of a problem by providing screenshots, browser info, page URL, and other details that help narrow down the issue. Userback is easy to configure, works with our other tools, and lets us work with our existing flow. I can push issue reports into our issue tracker and work management systems without having to copy or reference tickets in Userback. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Userback? I think Userback could improve by adding AI improvements to help users when their issue reports are vague or unclear. This would aid them in providing the details needed about what happened and what they expected. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback helps us gather detailed issue reports by providing screenshots, browser info, and page URLs. It fits seamlessly with our existing tools, like Jira and Notion, eliminating workflow disruptions and enhancing issue tracking efficiency. Review collected by and hosted on G2.com. Show More Response from Rebecca Henrique of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12771888/official_response/edit) Really appreciate you taking the time to share this Chuck. Great to hear Userback is cutting down on the back-and-forth that usually comes with vague issue reports. AI is definitely something the team is looking into, so this kind of feedback is on point. Validated ReviewerIncentivizedSource: Seller invite ![James P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James P.") JP James P. Founder Small-Business (50 or fewer emp.) 4/29/2026 "Streamlines Feedback with Seamless Integration" 4.5/5 What do you like best about Userback? What I like most about Userback is how it simplifies the feedback process for both customers and our internal team. Customers can easily raise issues from their tenant environment without needing to understand our internal tools. The visual feedback, including screenshots and page context, makes submissions easier to interpret for us. I also find it very easy to deploy Userback selectively via GTM, enabling it for chosen client accounts. Being able to create separate projects per client or tenant and link them to the relevant client subdomain is another feature I appreciate. A major plus is the API capability, which allows our dev and ops team to include Userback in our internal AI-assisted workflows, managing feedback efficiently alongside our Jira process. Userback acts as a clean customer feedback intake and triage layer, rather than being just another tool. Review collected by and hosted on G2.com. What do you dislike about Userback? The main area that could be improved for us is customer access and licensing. We would like to be able to invite customer users to view, update, or comment on their own feedback board without each of those customer users becoming a paid license. We are happy to pay for our internal team, but customer participation is different from internal team usage. At the moment, this limits how many customer end users we can reasonably allow to access the board directly. A lighter customer or stakeholder access model would make it easier to collaborate with clients while still keeping the paid licenses focused on our own team. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback provides a simple way for customers to report issues with screenshots, bridging the gap between customer feedback and our development process. It simplifies feedback collection, adds a triage layer before Jira, keeps feedback organized by client, and integrates with Jira and GTM seamlessly. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12714837/official_response/edit) Thanks for the detailed write-up. The way you've set Userback up across client tenants with GTM and the API is a smart implementation. The licensing feedback is appreciated. It's a different model to how most of our customers use Userback, but I'll make sure the product team sees it. Validated ReviewerSource: Organic ## Questions about Userback? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Userback ](https://www.g2.com/products/userback/discussions/new) GU Guest User • Last activity about 2 years ago What is Userback used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-userback-used-for) [ View all Discussions ](https://www.g2.com/products/userback/discuss) ## Pricing Options Pricing provided by Userback. ### Free Forever Free ### Team $29.00 Per Month ### Business $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) Userback Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") Usersnap 4.5/5(93) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5(213) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-userback) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userback) ##### ##### Userback Features User Response Methods Survey Video Snippets Photo Submission Participant Selection In-App On-Site Insights Analytics Collaboration Sorting Bug Reporting User Reports & Feedback Tester Reports & Feedback Team Reports & Comments [ View More Features ](https://www.g2.com/products/userback/features) ## Top-Rated Alternatives [ ![Usersnap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usersnap") Usersnap 4.5/5(93) ](https://www.g2.com/products/usersnap/reviews) [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![BugHerd](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BugHerd") BugHerd 4.7/5(213) ](https://www.g2.com/products/bugherd/reviews) [ View All Alternatives ](https://www.g2.com/products/userback/competitors/alternatives) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[Session Replay](https://www.g2.com/categories/session-replay)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What work instructions software integrates with existing worker training systems so procedures and training records stay connected without duplicate data entry?](https://www.g2.com/discussions/what-work-instructions-software-integrates-with-existing-worker-training-systems-so-procedures-and-training-records-stay-connected-without-duplicate-data-entry)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services)[Leading digital experience platforms for enterprise use](https://www.g2.com/discussions/leading-digital-experience-platforms-for-enterprise-use) [What are the best secure data room solutions for due diligence?](https://www.g2.com/discussions/what-are-the-best-secure-data-room-solutions-for-due-diligence)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/userback/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)