--- title: Userback Reviews meta\_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 287 scale: '5' date\_modified: '2026-08-09' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews & Product Details Visit Website Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. * * * Product Website Userback Seller [Userback](https://www.g2.com/sellers/userback) Discussions [Userback Community](https://www.g2.com/products/userback/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Johnson Show More ## Pricing Pricing provided by Userback. ### Free Forever Free [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) ## Userback Integrations (10) What do users say about integrations? Verified by Userback [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asinaria - Power Bi ClickUp Connector ](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Justin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin H.") JH Justin H. Multi-Instrumentalist Small-Business (50 or fewer emp.) 5/7/2026 "Effortless Bug Tracking with Userback's Widget" 4/5 What do you like best about Userback? The embeddable widget is really the core of what we like about Userback. The ability to view feedback is another feature we find beneficial, but really, the widget collecting data is definitely the strongest feature. It's easy to use; it's right there and available, and we can throw it into different web apps. Having multiple accounts in a single setup is helpful because we have several web apps and want to collect data from all of them. The widget just makes it super easy to do that. It was very easy to set up. Review collected by and hosted on G2.com. What do you dislike about Userback? I don't really love the reply system. It feels like maybe people aren't getting as in-depth of replies. Normally, I would reply via email to a support ticket or something, and I'm not really clear because I haven't seen what people get back when I push through the reply, but it feels a little thin the way that the client interaction happens. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback helps us collect bug reports and feature requests easily, providing the console details and screen captures for quick problem-solving. It's crucial for tracing the source of feedback quickly, making issue-solving straightforward. Review collected by and hosted on G2.com. Show More Response from Rebecca Henrique of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12771224/official_response/edit) Hi Justin, Really glad the widget is working so well across your web apps. Just to clarify on the reply system, responses are sent to your end users via email so nothing gets missed, I've linked our help article with more information below for you. If you have any questions about it, reach out to us at contact@userback.io! [See how Userback improved](https://support.userback.io/en/articles/5209178-manage-feedback-comments) Validated ReviewerIncentivizedSource: Seller invite ![Dominik L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominik L.") DL Dominik L. CTO & Co-Founder Small-Business (50 or fewer emp.) 5/7/2026 "Essential Feedback Tool with great Integrations" 4/5 What do you like best about Userback? I use Userback for our SaaS to get feedback and feature requests. I like the screenshot and the recording feature. Another important feature is the Slack and ClickUp integration we use to keep track and notify the team right away. It updates the team in Slack right away when there is something wrong. Also, in ClickUp, our dev agents create fixes directly from the feedback the user provides. The initial setup of Userback was very easy; just copy paste the snippet and the coding agent set everything up in under a minute. Review collected by and hosted on G2.com. What do you dislike about Userback? I would prefer a board view instead of the inbox where I can see what tasks are currently worked on or are resolved. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback helps us understand reported bugs better using screenshots and video recordings. It seamlessly integrates with Slack and ClickUp, allowing our team to stay updated and create fixes directly from user feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kyle V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle V.") KV Kyle V. Small-Business (50 or fewer emp.) 5/12/2026 "Streamlined Feedback with Easy Setup" 4/5 What do you like best about Userback? I use Userback for my B2B SaaS platform and appreciate that it allows us to have our end user feedback, suggestions, and reported issues all in one place. I like that it is very easy to use and connects with our other systems, which allows us to maximize the feedback we get and solve it much faster. Userback is integrated with Trello, so it lets me work from one source of truth without bouncing between systems. The initial setup was very easy and required less than an hour to complete. Review collected by and hosted on G2.com. What do you dislike about Userback? Pricing, mostly. I feel like some core features are behind a quite high paywall. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback consolidates feedback, suggestions, and issues in one place, making it easy to manage. Its integration with Trello lets me work seamlessly without switching systems, speeding up issue resolution. Review collected by and hosted on G2.com. Show More Response from Jonathan Tobin of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12800839/official_response/edit) Thanks so much for this. Really glad the Trello integration has been keeping everything in one place for you and that setup was so quick. We'd love to earn that fifth star someday. If there's anything we can help with, we're always at support@userback.io. Validated ReviewerIncentivizedSource: Seller invite ![Mark K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark K.") MK Mark K. Small-Business (50 or fewer emp.) 5/6/2026 "Streamlined Feedback with Room for Improvement" 3.5/5 What do you like best about Userback? I like that Userback makes it easier for customers to submit feedback, which has led to us receiving more feedback. It's priced well and not crazy expensive. I also appreciate the integration with Linear since it's nice not to have to manage tickets elsewhere and we don't have to open another SaaS. Review collected by and hosted on G2.com. What do you dislike about Userback? We wish Linear integration had more features. Userback feedback tool has some bugs that are showing up in production. It’s just simple errors and warnings in the console. Compared to most products, the initial setup was simple. There is space for improvement though. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback makes it easier for customers to submit feedback, leading to more responses. It's priced well, and the integration with Linear ensures we manage all tickets in one place without needing another SaaS. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Joseph H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph H.") JH Joseph H. 5/12/2026 "Effective Bug Tracking with Useful Interface" 4/5 What do you like best about Userback? I like that Userback connects me directly with requesters to gain more information on an issue, allowing us to work on issues as a team. I appreciate that requesters can send a request with a link to the page they are on and can attach a screenshot with a red box to show what they mean. I'm glad that the option is available to screen record, even if no one submits videos. Review collected by and hosted on G2.com. What do you dislike about Userback? Sometimes requesters get annoyed when we respond directly through Userback instead of sending an email. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback puts me in direct contact with requesters for more info on issues and lets us work as a team by showing the status of issues. Review collected by and hosted on G2.com. Show More Response from Jonathan Tobin of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12801413/official_response/edit) Thanks for the kind words! Really glad the direct connection with requesters and the screenshot annotations have been useful for your team. The requester experience is something we're always looking to improve, so feedback like this is really appreciated. Validated ReviewerIncentivizedSource: Seller invite ![Joshua S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua S.") JS Joshua S. Managing Director Small-Business (50 or fewer emp.) 11/24/2020 "Streamlines Client Collaboration, Needs Better Request Tracking" 3.5/5 What do you like best about Userback? I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com. What do you dislike about Userback? It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback allows clients to mark up changes and report bugs, making it easy for developers to see and implement them efficiently. It simplifies visualizing changes, enhancing communication and collaboration with clients. Review collected by and hosted on G2.com. Show More 11/24/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sajal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajal G.") SG Sajal G. Managing Partner Small-Business (50 or fewer emp.) 5/19/2026 "Easy Issue Markup with Clear QC Context for Faster Bug Fixing" 4/5 What do you like best about Userback? It was easy to mark and point the issues on Userback and the QC team could very well understand the issue, the OS and other metrics that are required for bug fixing. Review collected by and hosted on G2.com. What do you dislike about Userback? Honestly speaking since most of the tools in this domain work in more or less the same way, there was no such disliking for any of the features. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback is helping solve the issue of manual logging of tickets by the QC team. It's helping in saving time in taking screenshots and attaching them to a ticket - the old fashioned way. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12843283/official_response/edit) Glad Userback is saving your QC team time and making bug reporting easier. Thanks for the review! Validated ReviewerIncentivizedSource: Seller invite ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Director, Web Development Mid-Market (51-1000 emp.) 11/25/2025 "Effortless Website Feedback with Userback" 4/5 What do you like best about Userback? Userback makes it super easy to share websites with clients and QA teams for testing and feedback resolution. It's easy to use and has both a widget and a chrome plugin. The team is actively improving it to so it's only getting better. Review collected by and hosted on G2.com. What do you dislike about Userback? Syncing between third party tools could be improved. Would be nice if you could choose which bugs get synced to places like Jira rather than all or nothing syncing. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? It solves having an easy way to get feedback from internal QA teams and external QA teams allowing us to better filter what gets reported to our dev teams. It allows session recording, and easy screenshotting and documentation of issues for passing along to developers or other teams as needed. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12006612/official_response/edit) Thanks for the feedback! Glad to hear Userback is making it easy to collaborate with clients and QA teams. Your point about syncing control with third-party tools is spot on. We're actually working on new automation features that will give you greater control over exactly what feedback gets sent to your integrations. Stay tuned for more on this soon! :) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Allen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allen C.") AC Allen C. Senior Demand Generation Manager Small-Business (50 or fewer emp.) 11/24/2025 "Effortless Feedback Submission, Needs UI Improvements" 4/5 What do you like best about Userback? I like that Userback has a widget at the bottom of our page that is easily accessible. It allows me to easily tag and identify issues or changes that need to be made on our website and lets me easily send feedback directly to our web team. Review collected by and hosted on G2.com. What do you dislike about Userback? The backend user interface on could be a little easier. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback lets me easily tag issues on our website and send feedback directly to our web team. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12002771/official_response/edit) We're glad to hear that you find Userback easy to integrate and versatile to use. We appreciate your feedback about its compatibility with native SPAs and will take it into consideration for future improvements. 5/7/2026 Validated ReviewerIncentivizedSource: Seller invite ![Mohammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed A.") MA Mohammed A. 11/25/2025 "Identifying User Pain Points Effortlessly" 4/5 What do you like best about Userback? I find Userback incredibly valuable for gathering feature requests and bug reports, as it helps me proactively look for areas to improve. The platform eliminates the guesswork in issue diagnosis, enabling me to understand problems thoroughly through the provided screenshots, logs, and session replays. This capability means I gain authentic insights into how users interact with the app, even when their descriptions are vague. I specifically appreciate the session replays and the rage clicking feature, which allows me to identify when users are frustrated. By examining these moments, I'm able to jump directly to the relevant parts of a session, quickly identifying and resolving issues such as why the app might feel 'stuck' to a user. Additionally, setting up Userback was very straightforward, making it an easy addition to my workflow. Review collected by and hosted on G2.com. What do you dislike about Userback? I don't particularly like going through the issues list/kanban board within Userback. I prefer to pipe all issues to Linear and handle them there. Additionally, I would like to be able to comment on a report and have Userback send an email to the user who submitted the report rather than keeping it in the thread where the user cannot or won't access it. My users prefer to communicate via email instead of having to open the Userback interface. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback helps me pinpoint issues quickly by providing user reports, screenshots, and session replays, even when explanations are vague. It highlights frustrating user interactions, allowing me to address major bugs like app 'stuck' issues efficiently and improve user experience. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12004348/official_response/edit) Thanks for the detailed feedback! Really glad to hear session replays and rage clicking are helping you identify user frustration points and resolve issues quickly - and that setup was straightforward. Good news on one point: Userback actually does send email notifications to reporters when comments are added to their feedback. You might need to check your notification settings, or the user's email preferences. If it's not working as expected, reach out to support@userback.io and we can help troubleshoot. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Userback? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Userback ](https://www.g2.com/products/userback/discussions/new) GU Guest User • Last activity about 2 years ago What is Userback used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-userback-used-for) [ View all Discussions ](https://www.g2.com/products/userback/discuss) ## Pricing Options Pricing provided by Userback. ### Free Forever Free ### Team $29.00 Per Month ### Business $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/userback/pricing) Userback Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") Usersnap 4.5/5(93) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5(213) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-userback) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userback) ##### ##### Userback Features User Response Methods Survey Video Snippets Photo Submission Participant Selection In-App On-Site Insights Analytics Collaboration Sorting Bug Reporting User Reports & Feedback Tester Reports & Feedback Team Reports & Comments [ View More Features ](https://www.g2.com/products/userback/features) ## Top-Rated Alternatives [ ![Usersnap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usersnap") Usersnap 4.5/5(93) ](https://www.g2.com/products/usersnap/reviews) [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![BugHerd](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BugHerd") BugHerd 4.7/5(213) ](https://www.g2.com/products/bugherd/reviews) [ View All Alternatives ](https://www.g2.com/products/userback/competitors/alternatives) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[Session Replay](https://www.g2.com/categories/session-replay)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What work instructions software integrates with existing worker training systems so procedures and training records stay connected without duplicate data entry?](https://www.g2.com/discussions/what-work-instructions-software-integrates-with-existing-worker-training-systems-so-procedures-and-training-records-stay-connected-without-duplicate-data-entry)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services)[Leading digital experience platforms for enterprise use](https://www.g2.com/discussions/leading-digital-experience-platforms-for-enterprise-use) [What are the best secure data room solutions for due diligence?](https://www.g2.com/discussions/what-are-the-best-secure-data-room-solutions-for-due-diligence)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/userback/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)