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Compare Userback and Usersnap 
Featured Products
At a Glance
Market Segments
Small-Business (88.5% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
Free
Free
Userback
Star Rating
(239)4.7 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansUsersnap
Star Rating
(93)4.5 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Usersnap excels in capturing visual feedback, with users appreciating its ability to easily take screenshots and highlight issues directly on the screen. This feature helps developers understand problems faster, making it a strong choice for teams focused on visual communication.
- According to verified reviews, Userback stands out for its user-friendly interface and ease of setup. Users have noted that it simplifies the process of collecting feedback from clients, which is particularly beneficial for teams managing multiple projects simultaneously.
- Reviewers mention that Usersnap has a slight edge in overall user satisfaction, reflected in its higher star rating. Users have praised its smooth integration with other tools, enhancing the feedback management process and making it easier to incorporate user insights into existing workflows.
- Users say that while Userback is effective for gathering client feedback, it may not offer the same level of visual feedback capabilities as Usersnap. Some users have expressed a desire for more robust features that allow for detailed annotations and visual context.
- Reviewers highlight that both products offer free entry-level pricing, making them accessible for small businesses. However, Usersnap's larger share of reviews from small businesses suggests it may be particularly well-suited for this market segment, as users report a high level of satisfaction with its tailored features.
- According to recent user feedback, both products provide quality support, but Usersnap has received consistent praise for its customer service. Users have noted that the support team is responsive and helpful, which can be a crucial factor for teams needing assistance during implementation and ongoing use.
Pricing
Entry-Level Pricing
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Userback
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.1
156
9.1
69
Ease of Use
9.2
157
9.6
71
Ease of Setup
9.3
137
9.5
42
Ease of Admin
9.3
129
9.1
40
Quality of Support
9.5
124
9.5
63
Has the product been a good partner in doing business?
9.6
117
9.2
39
Product Direction (% positive)
9.3
145
8.9
64
Features by Category
User Response Methods
8.4
40
|
Verified
9.4
18
8.9
38
|
Verified
9.2
16
Feature Not Available
8.8
11
9.4
51
|
Verified
9.3
16
9.4
48
|
Verified
9.4
16
Participant Selection
8.2
29
8.2
17
Feature Not Available
8.3
12
8.7
40
|
Verified
8.6
12
Feature Not Available
Feature Not Available
Insights
8.6
37
|
Verified
8.2
16
8.4
45
|
Verified
8.5
18
8.2
41
|
Verified
8.6
17
Generative AI
6.3
20
8.3
9
User Behavior
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
A/B Testing
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Not enough data
Visitor Information
8.9
9
Not enough data
8.1
6
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
9.4
90
8.8
29
9.3
86
9.0
27
8.9
78
8.7
28
Bug Monitoring
8.1
70
7.6
24
8.7
78
8.1
25
8.4
63
8.3
25
Agentic AI - Bug Tracking
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Not enough data
Feedback Source
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Agentic AI - Software Testing
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Not enough data
Communication
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Not enough data
Planning
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Userback and Usersnap are categorized as Bug Tracking, Product Management, and User Research
Unique Categories
Usersnap is categorized as Enterprise Feedback Management and Release Notes Management
Reviews
Reviewers' Company Size
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
26.7%
Computer Software
18.4%
Information Technology and Services
12.1%
Design
9.2%
Internet
6.3%
Other
27.2%
Computer Software
24.4%
Information Technology and Services
11.1%
Marketing and Advertising
7.8%
Internet
7.8%
Logistics and Supply Chain
4.4%
Other
44.4%
Discussions
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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