--- title: TriNet Reviews meta_title: 'TriNet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1981 reviews by the users' company size, role or industry to find out how TriNet works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1981 scale: '5' date_modified: '2026-08-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # TriNet Reviews **Vendor:** TriNet **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,981 ## About TriNet TriNet has been a trusted leader in the Professional Employer Organization (PEO) industry for over 30 years, providing comprehensive HR solutions tailored specifically for small and midsize businesses. This longevity in the market reflects deep expertise and a proven track record of helping companies streamline their human resources functions, mitigate risks, and enhance employee satisfaction. TriNet helps simplify complex HR challenges by offering a unified platform that integrates payroll processing, benefits administration, risk mitigation, and compliance support. This consolidates the need for multiple vendors, reducing administrative burden and allows business leaders to focus on growth and strategic priorities. Key areas of service include industry-specific HR expertise, access to premium employee benefits through national and regional carriers or ability to sponsor your own benefits, and advanced proprietary technology. The TriNet platform delivers an intuitive user experience with capabilities spanning payroll, benefits administration, time tracking, performance management, learning and development, and workforce analytics. This comprehensive platform empowers clients with real-time insights and streamlined processes. TriNet’s dedicated service model combines personalized support from assigned HR professionals and relationship managers with access to specialized HR experts via multiple communication channels. This helps deliver timely, expert best practices guidance tailored to each client’s unique needs. TriNet also provides instructor-led trainings and expert consultations to help clients build HR processes in key areas, like performance management, hiring/onboarding, and compensation. ## TriNet Pros & Cons **What users like:** - Users praise TriNet's **responsive customer support** , consistently resolving issues efficiently and enhancing the overall experience. (118 reviews) - Users value the **responsiveness and helpfulness** of TriNet's support team, enhancing their overall experience and satisfaction. (117 reviews) - Users appreciate the **ease of use** of TriNet, highlighting its smooth implementation and user-friendly interface. (104 reviews) - Users value the **automated payroll processing** of TriNet, appreciating consistent support and a seamless experience. (66 reviews) - Users appreciate the **quick response time** of TriNet's support team, ensuring prompt assistance whenever needed. (40 reviews) - Comprehensive Features (37 reviews) - User Interface (36 reviews) - Users appreciate the **efficient payroll management** of TriNet, simplifying processes and ensuring compliance with ease. (35 reviews) - Navigation Ease (30 reviews) - Payroll Ease (30 reviews) **What users dislike:** - Users experience **poor customer support** with unhelpful agents, delays in issue resolution, and excessive dependency on the support team. (61 reviews) - Users find TriNet's **high fees** to be a drawback, despite valuing their extensive HR and accounting services. (31 reviews) - Users find TriNet's interface **not intuitive** , with clunky navigation and confusing organizational structures affecting usability. (28 reviews) - Users find the **navigation difficult** , with a clunky interface and excessive redirects impacting their overall experience. (22 reviews) - Users find TriNet has **limited features** like absence of payroll approval and insufficient salary history visibility. (21 reviews) - Users find TriNet to be quite **expensive** compared to previous services and some competitors. (20 reviews) - Integration Issues (19 reviews) - Users highlight **high service fees** with TriNet, noting it can be more expensive than competitors, affecting overall value. (18 reviews) - Users find the **learning curve challenging** , citing difficulties in navigation, reporting, and overall usability of TriNet. (17 reviews) - Limited Customization (17 reviews) ## TriNet Reviews ### 1. Slow, Buggy UI and Confusing Redirects Undermine the Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TriNet?** It was easy to get started, and I was able to log in quickly. However, I ran into quite a few UI/UX bugs: some words showed up as random letters and numbers, and certain screens took a very long time to load—often displaying only a white screen. There also wasn’t any loading animation or other indicator to show that it was actually working in the background. **What do you dislike about TriNet?** The slow performance and redirects to different pages, there doesn't seem to be great coherency with the app. **What problems is TriNet solving and how is that benefiting you?** TriNet is my employer’s payroll, training, and benefits manager, and it’s the only product I use for my job for those purposes. I’ve used Rippling and Workday in the past, and I do think TriNet is a bit easier to navigate overall. I am using it now to onboard as a new hire. I am not, however, aware of he cost for this service so cannot speak to return on investment. ### 2. not the best I have seen **Rating:** 0.0/5.0 stars **Reviewed by:** Sameh E. | BDM, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about TriNet?** I do not like it that much... it is clunky at best **What do you dislike about TriNet?** I do not like how how it is hard to get info regarding the 401k **What problems is TriNet solving and how is that benefiting you?** I called few times but it seems like the reps don't know much either and keep referring to website for info especially the guys from the 401k ### 3. Streamlined Interface, but Disorganized Support and Payroll Issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about TriNet?** It's a clean interface, very streamlined, and easy to navigate. I like the way the paychecks and other graphics are displayed. The website moves very fast, and the AI search bar has surprisingly been helpful. **What do you dislike about TriNet?** They are not organized internally, have delayed pay and violated wage laws, and their support is extremely unhelpful. I would not recommend if you want to keep your employees happy **What problems is TriNet solving and how is that benefiting you?** Benefits: Streamlined payroll, with a portal that keeps PTO, benefits, and pay all in one place. ### 4. Buggy and Inconsistent, with PTO and Time Card Communication Issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about TriNet?** I used to like that they showed you anniversaries and birthdays but they took that away. **What do you dislike about TriNet?** The bugs with the system not loading and allowing people to clock in, the issues with inconsistencies, the PTO not communicating with the time card, managers/ supervisors can't correct PTO it has to be on the employee. It seems to take days to get answers from support when there are issues or trying to identify a potential error. **What problems is TriNet solving and how is that benefiting you?** none **Official Response from Ashley Dyslin:** > We're sorry to hear about your less-than-ideal experience. We will share your valuable feedback with our team. ### 5. I'm not a fan **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about TriNet?** Not much. We used to use Paychex and it was much more user friendly **What do you dislike about TriNet?** That they are my employer not my actual employer **What problems is TriNet solving and how is that benefiting you?** none ### 6. A Working Website, but a Step Down from Insperity **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about TriNet?** It's a website that works. That's about it **What do you dislike about TriNet?** We used to have Insperity, which was much better. **What problems is TriNet solving and how is that benefiting you?** It makes things easier for our HR department. **Official Response from kenyatta maxwell:** > We have received your review, and would love to learn more about your experience so that we may improve how we serve you. If you wouldn’t mind, please reach out to your customer experience rep or email us at social media at TriNet dot com when you have a chance. We appreciate you taking the time to share your feedback. ### 7. TriNet Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about TriNet?** Everything is combined into one platform. **What do you dislike about TriNet?** There have been many errors with implementation. **What problems is TriNet solving and how is that benefiting you?** Having everything consolidated into one place so that employees don't have to navigate multiple platforms. **Official Response from kenyatta maxwell:** > Hi, it sounds like you may be experiencing some issues onboarding that we would like to help you with. If you wouldn’t mind sending us your full name and best contact information at social media at TriNet dot com, we can have someone reach out to give you more personalized help. ### 8. Unethical company buys competitors and shutting services (Payroll/FSA) with less than a year notice **Rating:** 0.0/5.0 stars **Reviewed by:** John G. | Principal Architect & CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about TriNet?** Nothing is good about Trinet. Their PEO platform is slow and archaic. Zenefits worked well but they are shutting it down after purchasing it. **What do you dislike about TriNet?** I moved away from Trinet as a PEO seven years ago, only for them to acquire Zenefits—just to shut it down with less than a year’s notice. Instead of competing fairly, they chose to eliminate the competition, leaving customers scrambling. Thanks for the unnecessary chaos. If you value stability and ethical business practices, look elsewhere. **What problems is TriNet solving and how is that benefiting you?** Trinet is only creating problems now that decided to shutdown our payroll and FSA with less than a years notice. ### 9. Worst PEO Known **Rating:** 0.0/5.0 stars **Reviewed by:** Timothy V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about TriNet?** Literally nothing. There is not one single thing that TriNet offers that distinguishes them from their competitors that are less expensive, better operated, or both. **What do you dislike about TriNet?** Their service is intermittent at best. Login problems literally every week and when you ask your client manager about it, they say they haven't heard of any problems. Yeah, sure Jan! The customer service is even worse than their technology. You can only ever "open a case" to get even a small thing like an answer about where you might find a function in their 1970's mainframe layout software. If you give a hoot about your employees and your payroll, you will choose literally any other provider out there. **What problems is TriNet solving and how is that benefiting you?** None. They process payroll and that is all and they are not even good at that. For example, they have a Gross Up calculator for each employee, but it is not accurate at all. If you want to gross up a bonus check or something like that, you will need to do it by trial and error in the actual live payroll module because NONE of their calculators work. ### 10. Horrible from start to finish **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about TriNet?** They help me process payroll and payroll taxes - pretty basic. **What do you dislike about TriNet?** Everything about using this company's payroll service has been horrible. The support is impossible to reach. The user experience is terrible. Very hard to navigate or find anything on their website. All their support articles are duplicated/outdated and have bad information. Their chatbots don't work at all. Their webpages and all support avenues take you in circles and they keep directing you to different people and useless landing pages. It is so disorganized and difficult to use. GO ELSEWHERE! **What problems is TriNet solving and how is that benefiting you?** Payroll processing and taxes. But it's a mess. **Official Response from kenyatta maxwell:** > We reviewed your concerns and apologize for your frustration. We would like to help you navigate the payroll system and address any issues you may be having. Please email us at social media at TriNet dot com to set up a time. In the meantime, we will share your feedback with our payroll team. ### 11. If you want 0 help - ask TriNet **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about TriNet?** Nothing. It's hard to say what they did well, because human empathy and user-centric approach is absent. **What do you dislike about TriNet?** Better asked -what did I like about trinet? not much. UI/UX of their site is horrible, customer support better be called - lack of support, any resolutions - unavailable. **What problems is TriNet solving and how is that benefiting you?** They have solved NONE of my problems, in fact, they created more problems for me and gave misinformation and lies about coverages and benefits costing me time, money and health. ### 12. Stay away if you value your sanity and employees **Rating:** 0.0/5.0 stars **Reviewed by:** Shannon M. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about TriNet?** For payroll...it is a standard payroll company. Nothing more. **What do you dislike about TriNet?** Everything else. Customer Support. Cost. Time Keeping. Lack of Control. Reporting. Custom Report Writer. Inability to help employees. Manual Benefits process. Zero return on investment. **What problems is TriNet solving and how is that benefiting you?** This has been of no more benefit than any other standard payroll company would have been for 1/3 of the cost (or less). ### 13. "our service level is about 30 days and will reach out as soon as we have reviewed your request" **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about TriNet?** Easy to use for benefit enrollment, any paychecks. **What do you dislike about TriNet?** Very poor integrations, Syncing information out of Trinet into any IT system requires a custom-built app. When you ask for an API key and they say that they have a 30 days wait time for a first response on a ticket. so we are now waiting for 3 weeks with no progress. Very poor customer service. Also, to even get the 30 days info I had to call in and wait on the phone for about an hour. Lastly, there is no way to have contractors or anyone who is not an FTE in the system. **What problems is TriNet solving and how is that benefiting you?** HR benefit and payroll system, it is not super useful but that's what we use. ### 14. Terrible customer service and high fees **Rating:** 0.0/5.0 stars **Reviewed by:** Tiffany N. | Senior Manager, Customer Advocacy, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about TriNet?** I don't have anything positive share about this platform. **What do you dislike about TriNet?** Trinet is difficult to use. You have to log into a few different areas or call different #'s to take care of your 401k, payroll and other benefits. They have so many disparate systems so it's a terrible user experience. Most of the customer service reps are difficult to work with. I had to transfer my 401k out to a Roth IRA because I am no longer with the company. They don't realize this is a sensitive issue and make you prove you are no longer with the company. This is so ridiculous and at the end of the day if I want to roll it over to another firm to manage it, it should be my choice to do so. They add roadblocks thinking it will stop you from rolling it over to another firm. Everytime I call, the value of the account keeps dropping. Within 5 days of trying to prove everything I just lost another $5k. They also have high fees for many things for the user and at the corporate level. Do NOT use them. It's not a one stop shop like they try to market it that way, but wih high fees and a fragmented user experience, what is the point?! They charge you $40 to rollover your money. There's fees for every little thing. Fidelity Investments didn't charge me anything to roll over my # to a Roth. When my company moved over to them, our 401k/retirement plans weren't put in place for almost a year, what a joke! Trinet and the CFO executive who picked them obviously didn't know what he was doing. **What problems is TriNet solving and how is that benefiting you?** It seems to creat more problems than really solve anything. ### 15. The sales people are liars, the product is not that great and definite flaws **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about TriNet?** honestly, i have nothing good to say here. because nothing about trinet is the best **What do you dislike about TriNet?** the software is full of flaws, the salespeople lie about how good it is. going from insperity to trinet prices did not change and the software got worse. the integration was difficult. implementation was a pain in the but as all peo's are. the customer support is bad, i use this bi monthly or more. and to top it off the market place was not even worth it. **What problems is TriNet solving and how is that benefiting you?** Trinet gives us access to better healthcare benefits. something only large comanies offer ### 16. Unethical, Terrible Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TriNet?** There is nothing to like about this company. **What do you dislike about TriNet?** Bought Zenefits and ruined this great company. Put in ridiculous policies such as not being able to cancel at all during the entire year. I had a client that missed the 30 day renewal window by a day and they refused to let them cancel, so unethical, a non profit who couldn't afford the subscription anymore. Do not use them, and if you are a former Zenefits customer, get off this platform as soon as you can! **What problems is TriNet solving and how is that benefiting you?** It was helping me solve all HR and Payroll tech. **Official Response:** > We are looking into your concerns but need to know your company name in order to be able to help you with your specific contract. Please email us at social media at TriNet dot com with your company name and best contact information, and we will escalate your issue to the right person. Thank you. ### 17. Good access to benefits for small groups but the fees and business practices are ludicrous! **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about TriNet?** It is an easy-to-use platform and gives small groups access to benefit plans/rates that you normally would not get going independently through a broker. They also handle administrative HR tasks. **What do you dislike about TriNet?** Their service fees and customer service are terrible. There is no reason to justify paying over $100 per active employee per month. Their platform, while easy to use, is not the best HRIS out there and we have to supplement it with another such as BambooHR. The account rep only reaches out once per year at the time of renewal to try and increase what you pay (expansion revenue). Their fees do not justify what they provide and therefore I recommend going with another PEO with lower fees providing the same level of support (i.e JustWorks) if you don't have HR or going with a payroll service provider such as Paylocity, BambooHR, etc if you have a full-time HR professional on the payroll. **What problems is TriNet solving and how is that benefiting you?** Benefits, payroll and tax compliance ### 18. Literally couldnt have been worse **Rating:** 0.0/5.0 stars **Reviewed by:** Trevor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about TriNet?** Our HR rep was nice. but no nothing else..... **What do you dislike about TriNet?** everything. Not one single area of this business operates with an sort of expertise ,ability or integrity. Employees have just pointed the finger at each other. Cases never solved. Basic accruals they are unable to calculate. Literally a nightmare. **What problems is TriNet solving and how is that benefiting you?** They were supposed to be our full service PEO, however we had to audit everything they did **Official Response:** > Hi Trevor, we have confirmed that our team has made repeated attempts to schedule calls with you to discuss these matters. Please respond to one of the TriNet representatives who has reached out with your availability and the team is happy to speak with you directly. ### 19. Not a fan. **Rating:** 0.0/5.0 stars **Reviewed by:** Kayla R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about TriNet?** Honestly, nothing. The system can be difficult to use, it's not very intuitive, and the onboarding for new hires is extremely manual. **What do you dislike about TriNet?** Everything I mentioned before. If I had to pick a most disliked, it would be the new employee onboarding process. If TriNet won't spring for auto-invites to be sent to new hires, the least they can do is offer an import option for the form the new employee is required to complete. **What problems is TriNet solving and how is that benefiting you?** TriNet is not solving any problems. ### 20. Trinet is hands down the worst human resource/peo for any sized business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about TriNet?** The only feature I can think of that is helpful on the Trinet website is the button to logout. **What do you dislike about TriNet?** - After terminating our contract with Trinet and looking into our tax forms, we noticed multiple states we were paying a premium for in SUTA because they had not registered us in those states. - Our specific Customer Relationship Manager would reply to emails 2-3 weeks after an initial email was sent. - Eventually, we reached out to a director after a particularly egregious mistake Trinet had made. We escalated the issue to a director. Upon getting on the call with her, she had not been briefed and decided to look into our Salesforce account while sitting on the call with us. At all levels, there seems to be no true assistance. - The Customer Support responds quickly, but only responds in scripts and are not actually problem-solving as much as they are script typers. - The technology is antiquated, clunky, and the organization is too bloated to be effective for its customers. - Ancillary benefits are not competitive for a talent-driven market After evaluating 10+ PEOs for our small start up, I can highly recommend both Justworks or Rippling, depending on your growth goals. I would run far away from Trinet which will leave you open to multiple tax and law implications while ignoring customer needs. **What problems is TriNet solving and how is that benefiting you?** Trinet caused more problems for us than they solved for us. ### 21. TriNet Does Not Verify Benefits Being Paid For Are Avable By Aenta **Rating:** 0.0/5.0 stars **Reviewed by:** Dave G. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TriNet?** The website is always available but be careful believing anything you read on it.... **What do you dislike about TriNet?** I'm paying TriNet for a covered medical benefit but Aetna states I'm not covered. The official response from TriNet: File an Appeal with Aetna. Instead of picking up the phone to Aetna, these folks just keep passing the buck. **What problems is TriNet solving and how is that benefiting you?** Covered benefits include 100% coverage of external hearing aids but when contacting Aetna, there isn't coverage for external hearing aids. ### 22. An Absolute Disastrous Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about TriNet?** Overall, the application is somewhat predictable and runs as expected most of the time. But the mistakes that Trinet are too frequent, terribly impactful, and costly. See below for more details. **What do you dislike about TriNet?** Where to begin? We've had mistakes on commissions/payroll, we have had a Hawaii-based employee auto-enrolled on a $14,000 per month healthcare plan, we've had taxes misfiled in states, we've had employee states-of-residences mishandled (costing one employees hundreds of dollars which they've been unable to recover), we've had terminations mishandled, and so much more. Our account manager is pleasant and does the best share can (including offering us material discounts as compensation for their mistakes). But one department will tell you something completely different than another department. It's honestly a troubling experience and has cost me close to 100 hours of extra work over the last month. Additionally, I'm often in an awkward position of having to take the blame when my employees struggle with the service. I feel compelled to give an honest review of my experience as I would strongly recommend not using Trinet. **What problems is TriNet solving and how is that benefiting you?** There's very little benefit to the service. ### 23. Horrible, Horrible Service & Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about TriNet?** To be honest, not much. The technology is antiquated, the service is horrible, and I'd rate TriNet the worst PEO provider in the market. **What do you dislike about TriNet?** Nearly everything. As most HR practitioners know, HRIS platforms leave much to be desired, so you're willing to give some benefit of the doubt. However, add horrible service on top of an old, antiquated, user-unfriendly technology, and it's downright frustrating and unacceptable in a partner you need to trust. **What problems is TriNet solving and how is that benefiting you?** Solve? Seemingly they lock in early and growth stage companies promising to solve many problems. The outcome is anything but a solution, but instead bigger headaches. ### 24. Horrible customer payroll support, not so great perks **Rating:** 0.0/5.0 stars **Reviewed by:** Adithya (AJ) N. | R&D Sensor Algorithm Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about TriNet?** App (design and interface) I feel is one of the only good aspects of Trinet **What do you dislike about TriNet?** Although they have little wait time for customer support, their actual support and resolution of issues are poor. Example: - one scenrio I had was with an accidental 401k contribution change which I only noticed during my first paycheck of the year. Trinet pretty much said they cant do anything to help reverse the contribution. They didn't even try to help. - another is regarding their perks and discount: they had an employee discount for dell store but it didn't work for me. When I asked Trinet to help resolve they again said they can't do anything about this. This type of experience with Trinet seems to be the norm. **Recommendations to others considering TriNet:** I would urge businesses considering trinet to ask them scenario specific questions in the different areas that Trinet is invovled in. Ask a payroll related use case questions with you employee in mind (like Trinets process in resolving accidental retirement contribution). Ask a perks related question and so on. I would personally consider other PEOs that are already known for their customer service and issue resolution. And also better perks and good quality health plan options. **What problems is TriNet solving and how is that benefiting you?** - Benefits enrollment and options (ok experience so far, but not too many good health insurance options) - payroll and retirement contribution managment (app is good but very poor support and handling/resolution of customer issues) - employee perks (not great) **Official Response from Jena Poston:** > We are sorry to hear about your experience but would like to escalate it on our end. Please email us at socialmedia@TriNet.com with your company name and best contact info, and we’ll have a specialist reach out! ### 25. There's a reason we're switching... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about TriNet?** Nothing, it beats actual paper filing I suppose. **What do you dislike about TriNet?** Awful portal, email notification have instructions that are outdated leaving you stranded to file claims/cases. I did get a case in to them, it was closed an hour later and then NOT VIEWABLE. Literally worst UI it's like no one ever looked at it after they built it. Had to call support to hear them say sorry that a FSA purchase wasn't eligible.... (payment for a surgery) **What problems is TriNet solving and how is that benefiting you?** We're finding problems more than anything. ### 26. Terrible for onboarding out of state employees **Rating:** 1.0/5.0 stars **Reviewed by:** Mike K. | CEO **Reviewed Date:** February 10, 2022 **What do you like best about TriNet?** The interface is relatively easy to use but the customer service is very poor **What do you dislike about TriNet?** There are no competent people on staff to help if there are issues. For example, they have no professionals on staff to help you on board out of state employees. They will send forms but they are often incorrect for the application and there is no one capable of assisting with those kinds of issues. It is also impossible to get a live person. They work on email and chat. If you plan on having even one out of state employee, pick another provider **What problems is TriNet solving and how is that benefiting you?** They are handling payroll and benefits, but the issues with onboarding new employees do not offset the benefits the service provides. **Official Response from Jena Poston:** > We are sorry to hear about your experience and would love to chat with you more about your feedback, and see how we can help you resolve any outstanding issues you are experiencing. If you can message socialmedia@TriNet.com with your company name and best contact information, we’ll have someone reach out to you. ### 27. Horrible customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Christina D. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about TriNet?** It was user-friendly. I processed payroll with and expense reimburesments easily. **What do you dislike about TriNet?** The customer support is completely untrained. They say they can solve problems when in the end you just end up receiving an email saying it is not possible. **Recommendations to others considering TriNet:** Good if you do not have a dedicated payroll person at your company. Do not use if you need any payroll help whatsoever. **What problems is TriNet solving and how is that benefiting you?** They did not solve any problems only created more problems for me that ended up costing about $30k last year. ### 28. Falls short, very short **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about TriNet?** Our rep at TriNet is nice and semi responsive. **What do you dislike about TriNet?** So many items to list. Reporting is poor and difficult to use, applicant tracking is poor, too many items have to be manually tracked, certain requests have to be made via email, and done by TriNet on the back end. Even simple things as adding PTO to an employee account has to be requested via email and added by them. Benefits enrollment only works part of the time. We receive errors often and it can take weeks to get resolved. Stratus time is terrible as well. We have outsourced our applicant tracking and performance management even though TriNet offers them. **What problems is TriNet solving and how is that benefiting you?** We realized that we need new software **Official Response from Jena Poston:** > We have received your feedback and will escalate it to our appropriate internal teams. If there is something in particular we can help you resolve, please email us at socialmedia@TriNet.com and we will escalate it right away. ### 29. PEO Basics, but nothing more. **Rating:** 0.0/5.0 stars **Reviewed by:** Allegra F. | Director, People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about TriNet?** The hiring process is quite simple, making for quick administrative transactions. **What do you dislike about TriNet?** UX is bad; reporting capabilities are lackluster; only does the basics for hiring + payroll compliance (no performance, analytics, org charting, directory functionality, intranet capability, etc.). **What problems is TriNet solving and how is that benefiting you?** Basic compliance coverage as we grow and scale our startup. Biggest benefit is the flexible contracting, and the breadth of medical plans that are available to us via TriNet's PEO status in the market. ### 30. Avoid at all costs - Absolutely the worst service, it's almost laughable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about TriNet?** It was helpful prior to their move to a call center model. Now, there is nothing and I'm not being hyperbolic. **What do you dislike about TriNet?** Everything. Their platform doesn't work. I don't have access to the data I need as an administrator (for example, I can't even see info on open cases...take note, that'll be important as we continue.) PTO balances don't match to what has been reported in payroll. Company holidays don't update. I could go on. Let's talk HR support. Employees and managers have received competing and differing advice depending on the rep for the same topics. We have tickets open that have been open for MONTHS with no update. Requests for more info are fruitless and either lead to no response, an auto-generated new case number to keep track of, or a simple update saying that it is being worked on. I genuinely don't think a single case has been completed and closed out successfully since 2020. We had open questions we needed support on for employees who left the company before they could even be resolved. I literally could go on and on. And I would, to our Account Manager, but I can't! They got rid of formal Account Managers and removed their contact info from the site, so now everything funnels back to that call center... ya know the one you're getting a first-class service from. The whole value prop of a PEO is to make things easy. You'll essentially be flying blind if you choose TriNet. I wanted to give them the benefit of the doubt in hopes that they were working out kinks during the transition to the new model, but things only continue to degrade. We're looking to get out ASAP. **Recommendations to others considering TriNet:** Look elsewhere! **What problems is TriNet solving and how is that benefiting you?** No problems are being solved. No benefits are being gained. ### 31. Would not recommend TriNet **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about TriNet?** The interface is pretty thorough and it does cover most HR-related items. **What do you dislike about TriNet?** I run an organization that has been with TriNet for about 1 year and ~5 months. They were so-so as a PEO, but since the beginning of 2021, they've just fallen off a cliff. Their monthly minimum service charge went from $600 to $1,000 and the only "notification" they claim to have sent is an email from an unrecognized email address that as far I can tell I never received (or that it went directly into my spam). They did not even include a notification in the web portal. Furthermore, they sent this email after the enrollment period had already elapsed to ensure that smaller organizations might end up being forced to stay with them for an extra year. Then, after discovering this additional charge, they choose to charge $100 per employee in order to terminate early and avoid paying even FURTHER charges. I am currently speaking with customer service and will update after that process concludes, but thus far I would recommend avoiding this company. JustWorks, Gusto, and others can serve small businesses better. **What problems is TriNet solving and how is that benefiting you?** Needed an HR/Payroll/Benefits solution for a small organization of under 5 employees **Official Response from Jena Poston:** > We have received your feedback and are sorry to hear about your experience. For more information on the price changes, please reach out to your account manager or email us at socialmedia@TriNet.com with your full name so we can have them reach out to you directly. In the meantime, if there is anything else we can help with, please let us know. ### 32. Outrageous Fee Increases With No Notice **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about TriNet?** TriNet purports to provide full payroll services, including tax payments, while offering certain employee benefits such as access to PPO healthcare plans and some commuter benefits, for a fee of about $70 per person on payroll. **What do you dislike about TriNet?** TriNet just increased fees to a minimum of $700 per month per company. They did this without my knowledge or consent, purportedly by means of an email, which I never received and which they cannot show a delivery or read receipt. Suddenly I started to receive $600 "administrative adjustments "to payroll. When I inquired I received no response as to why the increase occurred. I am a solo practitioner, so my fees went from $140/mo to $700+ per mo. for no reason and with no notice. No one I spoke to on the phone could explain why, instead I was told that "we did this for some companies". I am currently awaiting a response from my "account rep" who might have been the source of the email which I did not receive in response to my first inquiry (and which I've asked to be re-sent, but still nothing), which I am told stated that TriNet now has a minimum $700 per month fee. Why would I use this service when I can use Gusto or many others? I am EXTREMELY displeased. **What problems is TriNet solving and how is that benefiting you?** 400% unliteral fee increases with no notice that phone reps cannot explain, and increases of payroll deductions for "workman's comp" (from which solo practitioners in my state are exempt, something TriNet cannot accommodate) from approx $6/paycheck to $32/paycheck. TriNet phone reps could explain neither increase. ### 33. Unbelievable decline in service and offering **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about TriNet?** Theoretically, it's a one-stop shop for small companies to make various parts of running a people operation easy. **What do you dislike about TriNet?** Since the end of 2020 and the move to "Connect 360" we've experienced the most precipitous decline in service it's almost unbelievable. Elimination of our account manager. Uninformed and poorly trained support reps who routinely miscommunicate. Failure to meet *legal* requirements such as timeliness of back-pay for exited employees. Failure to respond to inquiries in any reasonable amount of time - and since they don't have SLAs anymore, we're completely at their mercy, even when we're legally obligated to complete an action in a particular period of time. Huge mistakes in processing and follow up. It's not just frustrating - TriNet has become an actual liability for us. And after 5+ years of satisfaction, to see such a decline in 1-2 quarters is truly staggering. **What problems is TriNet solving and how is that benefiting you?** All problems, no benefits lately. Literally, in fact: two new employees struggled to sign up to get benefits because of glitches in TriNet's system and had to spend hours on the phone with them trying to work it out. ### 34. People Matter???? People DON'T MATTER - This should be TriNet's Motto **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about TriNet?** Easy to log in and make changes, see payroll, w2 etc. **What do you dislike about TriNet?** I have two examples of Trinet Incompetence: EXAMPLE 1) Anytime you log a case, they have days, if not weeks, to respond. I have been waiting on an URGENT request for 3 days. Mind you; this is an URGENT form prohibiting me from insurance until they complete and return it to me. I needed this from 3 companies and all, but Trinet responded with urgency. When I call in, I get the same canned answers, "We have 72 hours on URGENT matters; it hasn't been a full 72 hours." No, it's been longer as it's 72 from the time they ESCALATE. "it's with our benefits department." I would understand if it was a complicated form, but we are talking, PDF fill in form that requires the following: Benefits began; MM/YYYY Benefits ended: MM/YYYY Still active Y/N checkbox and a few other random checkboxes all NO Signature, Title, and date ALL PDF FORM FILL!!! We NEED OUR 72 HOURS!!!! EXAMPLE 2) I had worked for 2 companies in the same tax year 2019. When I went to get my W2s, I was surprised to find only one. They had combined the Federal and given 2 lines for State. In combining both companies into one Federal W2, they held over ~$2,300 for Social Security Tax withholding. I asked for a corrected W2, but they claimed they did everything right. Instead, they told me that I needed to Complete Form 843 and explain why Trinet did this. It would have been VERY SIMPLE to give me two W2s, but they did not and would not. It took me 20 months, countless calls, and letters to IRS to unravel the MESS. I would NEVER recommend Trinet to anyone **What problems is TriNet solving and how is that benefiting you?** I would only create problems by selecting them. #1 ADP #2 Zenefits **Official Response from Jena Poston:** > We are sorry to hear about your experience and would like to escalate any outstanding concerns or issues you have! Please email socialmedia@TriNet.com and we will look into this right away. We will also share your concerns with our appropriate internal teams. ### 35. Major Decline in Service with New Business Model **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about TriNet?** My company has been a client of TriNet's since 2014. In the past the service was excellent (depending on your account manager but they were generally good) and we received a response to our inquiries within the same day. They handled everything from our benefits to taxes and multi-location set ups. TriNet generally made things a breeze for us. They switched their model from having a dedicated account rep to something called Connect360 last month, which is basically a call center. We're paying the same services fees, which are not cheap, only to email a call center and have inquiries answered days, even an entire week, later. If you finally receive a response and email another question back, it could be several days/week until you get an answer to your follow up question. If you call instead of emailing, there's sometimes no answer at all so we're left to figure things out on our own. In summary, there's no longer a dedicated rep who understands our account's prior issues and needs and there's no personalized service which is what we were staying for. **What do you dislike about TriNet?** The drastic reduction in service coupled with the high fees has us looking elsewhere for the first time in many years. I honestly don't even want to think about what we'll do in an emergency situation (payroll issue, layoff, etc.) when we need timely and detailed help!! **Recommendations to others considering TriNet:** Do not become a TriNet customer unless they move away from Connect360. **What problems is TriNet solving and how is that benefiting you?** Use of health benefits, 401(k), etc. **Official Response from Kimberly Runyen:** > We appreciate your detailed thoughts. Please know we take feedback like yours very seriously and are sharing this with our appropriate internal teams. If there is anything further we can help with, please email socialmedia@TriNet.com. ### 36. About as bad as you can get. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about TriNet?** People who work there are nice but they are unable to overcome their own bureaucracy. **What do you dislike about TriNet?** They lowballed me and quoted me 3k lower than I actually had to pay for healthcare. Then a few months later they tripled their service service fees. And one time to here was a gap in my insurance when my wife needed medical care and important surgery had to be delayed. Many of the employees are nice - they say they can't fix my problems because of the bureaucracy...Overall my experience has been terrible. **Recommendations to others considering TriNet:** Stay away - they will quote you incorrect pricing, raise their fees and provide terrible customer service. In my case they lowballed me and quoted me 3k lower than I actually had to pay for healthcare. Then a few months later they tripled their service service fees. And one time to here was a gap in my insurance when my wife needed medical care and important surgery had to be delayed. Many of the employees are nice - they say they can't fix my problems because of the bureaucracy...Overall my experience has been terrible. **What problems is TriNet solving and how is that benefiting you?** They were able to give us benefits and payroll but at a massive cost of effort and money. **Official Response from Kendall:** > Thank you for your feedback and we are sorry to hear about this experience. We have escalated your concerns to the appropriate teams. If there is anything else you would like to share with us, please email socialmedia@TriNet.com. ### 37. TriNet Customer Service has tanked in the last year! **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about TriNet?** Ease of having everything under one platform (payroll, time off tracking for PTO, Sick, etc, benefits are competitive, workers' comp, etc) **What do you dislike about TriNet?** I've worked with TriNet in two different companies over the course of 5 years (2016-present 2021) and their customer service has been decreasing year after year and especially in the last year the response times are incredibly slow where it takes them a few days to weeks to get back to you on an urgent issue. I think I spend more time waiting for a response than actually working with them on an issue. Also with a PEO you end up being so entrenched and weaved into their system that it seems difficult to remove yourself out of it but we're really going to consider an exit because month after month it's been worse and when I first worked with them I would have recommended them in a heartbeat - now there is no war and it's actually quite expensive for the level they provide for us. **What problems is TriNet solving and how is that benefiting you?** Customer Service now is by far the worst I've seen in the 5 years working them. You rely on them for their expertise and you either can't get a hold of them or they aren't familiar with the issue and will take months (no exaggeration, months) to get back to you. The only benefit is that everything is under one platform but not even sure that is a benefit anymore with the cons heavily outweighing the pros. ### 38. TriNet is no longer worth the price. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about TriNet?** TriNet is easy to use and has a great portal. My employees are able to access all of their important information 24/7, and it's nice to know that they have that available for their peace of mind. It also reduces that amount of extra work that our management team has to do, as we are a very small organization (10-15 staff) without a dedicated HR staff person. Additionally, we are able to save a lot on benefits and offer better options with TriNet's services. However, many other PEO services offer these features, so none of this makes TriNet special or worthwhile. **What do you dislike about TriNet?** As other recent reviewers have stated, the response rate and customer service from TriNet has declined drastically ever since they implemented the Connect 360 model. We initially chose TriNet as our PEO because they provided a dedicated Client Success Partner who understood our business and had knowledge of our previous issues. Now our requests are sent to a pool of people who have no connection to our staff or needs. We were promised that this new model would lead to a faster response rate and better service, but it now takes 2+ weeks to get feedback on the simplest of questions. Forget more complex questions that require back-and-forth communication, as these often get a response from another completely different person or no response at all. In addition to this frustrating change, TriNet also increased their fees after implementing this model, so we are paying more for less. The platform was already incredibly expensive, so we will be forced to look for an alternative. We can manage the higher fee but not for a service that is so far degraded from what it was previously. We have recommended TriNet to many of our partners over the last 5 years, and now I'm embarrassed that my colleagues are dealing with the poor service at my recommendation. Hopefully I will be able to recommend another service to them once we have switched. **Recommendations to others considering TriNet:** Look elsewhere. This platform is no longer a good option for businesses looking for a PEO service provider. **What problems is TriNet solving and how is that benefiting you?** We have a very small staff, so TriNet serves as our HR department for benefits, reporting, and payroll. They also handle staff issues when needed. ### 39. recent change to connect 360- do not use Trinet **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about TriNet?** Platform is easy to use and it was fine until they change their service to connect 360. **What do you dislike about TriNet?** Its been almost a year since we switched from ADP to Trinet. At first, it was fine. You get a go to HR & Payroll person where they get back to you within 24 hrs. They recently made a change to this service called connect 360 where it works similarly to you trying to contact an online customer service. You have to email your question and then you get a ticket number and you wont receive an answer for almost 2 weeks. You can try to call but you'll be on hold for 30mins or longer. The chat - you will never be able to connect to anyone. This is supposed to be 24/7 service but to me it sounds like they cut their staffing in half and they no longer offer dedicated person for your company. If you are a small- medium sized company, you absolutely cannot use this service. You will never receive an answer and you will have to figure things our on your own. Please save your time and money and choose another platform. We are looking to switch as well. **Recommendations to others considering TriNet:** no **What problems is TriNet solving and how is that benefiting you?** nothing is being solved. I have reached out and complained. **Official Response from Kendall:** > We appreciate your feedback and have shared it with the appropriate teams. ### 40. TriNet No More! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about TriNet?** Nothing. They have gone for good to horrible. I have time to write this review now because I have been sitting on hold for 30 minutes **What do you dislike about TriNet?** What happened to TriNet? The customer service is horrible. After 2 years of very good service they have really dropped the ball. I have had more issues in the past 2 months with TriNet then I have had in the past 5 years with TriNet & our previous provider. I have issued 5 cases in the Connect 360 portal in the last 3 weeks. 4 cases are still open. One of them is a manual check issued to an employee on 02.22.2021 and it still isn't record. On hold time and counting 40 minutes. **What problems is TriNet solving and how is that benefiting you?** I am currently exploring the option of leaving TriNet due to certain issues that have recently happened. ### 41. Don't do it **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2019 **What do you like best about TriNet?** Once you can get into the platform (which your employees will not be able to do because their password resetting does not work and hasn't for over a year) it's a fairly intuitive UI. Not that it matters, because the user experience is terrible overall. **What do you dislike about TriNet?** I can't login. I couldn't log in when I first started using the TriNet platform over a year ago. After multiple phone calls with the service line, they agreed that there was no way for me to create my own password due to a software bug, so they had to create one for me knowing that I could never change or update it. Think about that: my social security number, W-2 info, pay stubs, and healthcare benefits and everyone has access to my password except myself. Not secure, and after over a year of this issue, it is still not resolved. If you are considering HR software to roll out to your employees, look elsewhere as this will be a time consuming headache. **Recommendations to others considering TriNet:** Unless you like long phone calls and being put on hold with customer service teams, look elsewhere. **What problems is TriNet solving and how is that benefiting you?** Trinet was supposed to be an easy way for a small business to manage and outsource HR, but 0 benefits have been realized as the software bug I've experienced for over 1 year is not resolved. All the service line will do is provide me with a new password that I can't change. There has been no communication between service + product here, this company clearly doesn't have their own internal communication strategy together. ### 42. Bait and Switch company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2019 **What do you like best about TriNet?** That they leave no doubt in my mind that I made the wrong choice when I selected them as our PEO in 20018 **What do you dislike about TriNet?** Their dishonest price setting, deceptive price increases, and inconsistent payroll reports **Recommendations to others considering TriNet:** Do not trust their pricing. They'll switch any part of their pricing at ANY time. Absolutely a bait and switch mentality at Trinet **What problems is TriNet solving and how is that benefiting you?** For one year we benefited from better healthcare rates. After 11 months the honeymoon was clearly over. ### 43. Terrible PEO with decent reporting **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about TriNet?** Reporting was great, though difficult even with their HR Passport Beta site. A great amount of headaches that redirected you to their older site which was not user friendly or intuitive. **What do you dislike about TriNet?** Poor customer service. Onboarding very choppy and sloppy. Poor customer service, disjointed teams. "Not my job" attitude when rep is out of office. Complex regional benefit options **Recommendations to others considering TriNet:** Unless they improve their business model and customer service priorities - don't. **What problems is TriNet solving and how is that benefiting you?** Trinet created more problems for us in the long run, but they took care of our benefits and payroll needs until we switched to another PEO. ### 44. Terrible customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about TriNet?** Their App is easy to use and that’s about it **What do you dislike about TriNet?** Their customer service is terrible. Our rep would never answer my questions or her phone and I could never get a hold of her boss. Terrible experience **What problems is TriNet solving and how is that benefiting you?** Hours were easy to enter online ### 45. TriNet? Don't do it. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about TriNet?** Best? Their sales group. They are good and selling you on all the benefits, but not tell you about the inconveniences, poor customer service, or restrictions you will have as a business to function. **What do you dislike about TriNet?** Dislike? EVERYTHING. If you want nothing to do with your business, and don't care about customer service, a solutions partner. Then go with TriNet. Be warned, TriNet controls your access to government reports, and will give you excel reports as your backup. They will not collaborate with you on solutions. Better to pay an inhouse HR person who will act in compliance but also work on solutions with you, and not neglect your business objectives. **Recommendations to others considering TriNet:** Do NOT do it. **What problems is TriNet solving and how is that benefiting you?** The only solution that I thought TriNet solved is worst than doing it on our own. You think you're outsourcing to a solutions provider. However, when it comes time to take your business back into your control, they will limit you and keep information that you think is rightfully yours. OH all of this with the worst customer service. ### 46. Bad Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2018 **What do you like best about TriNet?** The payroll software is easy to use. The dashboard is very nice looking. **What do you dislike about TriNet?** They proved time and time again that they did not care about my business. Every part of the implementation was done wrong the first time and had to be redone 3 to 4 times. They do not call you back or respond to emails until you have sent over 3 requests. They promise they will take care of the issues, but weeks later you are still trying to get things resolved. The presentation to the employees was awful. They left more confused than when they come in. **Recommendations to others considering TriNet:** The Sales people put on a really good show and then do not deliver, They do not follow up or check in to make sure things are going ok. **What problems is TriNet solving and how is that benefiting you?** There has been no benefit to working with TriNet. It more than doubled my work load. ### 47. Payroll and PTO features are good, but FSA function is immature **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about TriNet?** It is easy to access my pay stubs and my W2 form. **What do you dislike about TriNet?** It's hard to get FSA expenses approved. They require a Letter of Medical Necessity for things that don't even make sense (like mileage and tolls). And when you do get the letter, your claim may still get rejected if they miscategorized your item (for example, categorizing it as "OTC" instead of supplement) which would allow them to ask for a prescription from your doctor for documentation. It takes an extraordinary amount of effort to get any single FSA item approved through Trinet. **Recommendations to others considering TriNet:** TriNet's payroll function seems to be a good product for businesses that don't want to hire dedicated personnel to manage payroll and benefits, but I would definitely not recommend TriNet for their FSA component at this point. The department has to better mature both their processes and personnel to be able to effectively serve the customer base. **What problems is TriNet solving and how is that benefiting you?** It seems to be a promising model for small to medium sized businesses so they don't have to hire someone just to deal with benefits and it's good that you can access a lot of the HR items online. ### 48. Horrible start **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about TriNet?** Trinet's new online website is pretty good - I tried the beta a few months ago and they just launched the new web UI and it's significantly better. Pretty easy to navigate and find what I need. Phone support is prompt - I never have to wait too long to call and the hours are relatively extensive so I'm able to contact someone when I need. **What do you dislike about TriNet?** Switching over to Trinet was a HORRIBLE experience. We were supposed to get better health care plans and pay the same as our previous provider - the latter was the same, when I selected what I thought were comparable benefits (they suggested certain plans to us) they were about the same price but the coverage was way worse. In addition, many things in my onboarding process were incorrect (and I heard similar from other employees in our company) - my salary was incorrect and it was really difficult to get the backpay that I needed. My retirement plan was not set up correctly so I had trouble accessing it in time (we had a really short turnaround to onboard as well - these things shouldn't be rushed). Lastly, the dental plan I selected was NOT the dental plan I enrolled in. I pointed it out to Trinet cause I had a printed form as proof and they acknowledged the mistake on their part but it took 3 weeks to fix and I had to cancel appointments as a result. **What problems is TriNet solving and how is that benefiting you?** HR/Benefits/Payroll ### 49. Terrible Onboarding Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Rich P. | Enterprise Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about TriNet?** In the past, TriNet has been tolerable. At my current employer that is unfortunately not the case. **What do you dislike about TriNet?** I have received countless errors in attempting to onboard. First, the system only matched me with a previous employer and didn't provide any options for my new employer. Then, once I was allowed access to my profile, I've received several error messages related to switching off of the beta interface. In over two hours on the phone with their support team, my issues have yet to be resolved. Still haven't been able to elect benefits in 1.5 weeks. **Recommendations to others considering TriNet:** Review your options carefully; once you make a selection, the cost of switching gets pretty high. **What problems is TriNet solving and how is that benefiting you?** The company uses TriNet to simplify the HR experience. ### 50. A terrible disgrace **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2018 **What do you like best about TriNet?** there is pretty much nothing I like on Trinet. **What do you dislike about TriNet?** The nightmare start on the website. the login almost never works and force me every single time to login with my social security number which I hate. Not to mention the mobile app. There is no easy way to search for documents. The search in the left menu is only for menu voices, terrible interface. There is no easy access to any notifications. Half website is stylized in a certain way, **Recommendations to others considering TriNet:** Please don't use. **What problems is TriNet solving and how is that benefiting you?** none. ## TriNet Discussions - [TriNet considers cancer diagnosis bad business?](https://www.g2.com/discussions/trinet-considers-cancer-diagnosis-bad-business) - 1 comment, 2 upvotes - [Process of finalizing a payroll.](https://www.g2.com/discussions/process-of-finalizing-a-payroll) - 4 comments, 2 upvotes - [What is TriNet used for?](https://www.g2.com/discussions/what-is-trinet-used-for) - 1 comment, 1 upvote - [What is TriNet passport?](https://www.g2.com/discussions/what-is-trinet-passport) - 1 comment, 1 upvote - [What customer support does TriNet have to offer?](https://www.g2.com/discussions/what-customer-support-does-trinet-have-to-offer) - 3 comments, 1 upvote - [View TriNet pricing details and edition comparison](https://www.g2.com/products/trinet/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A26%3A53+-0500&secure%5Bsession_id%5D=de6f03e2-2ba2-449c-89f1-cfc23334a3df&secure%5Btoken%5D=90fd208bd83e230556f244f5927457475028837ce8f64b29893cafe7ebd3e7cd&format=llm_user) ## TriNet Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Carta Equity Suite](https://www.g2.com/products/carta-equity-suite/reviews) - [Carta Fund ERP](https://www.g2.com/products/carta-fund-erp/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Defined Contribution / 401(k) System](https://www.g2.com/products/defined-contribution-401-k-system/reviews) - [DISA Global Solutions](https://www.g2.com/products/disa-global-solutions/reviews) - [Ethena](https://www.g2.com/products/ethena/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Globalization Partners International (GPI)](https://www.g2.com/products/globalization-partners-international-gpi/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoProfiles](https://www.g2.com/products/goprofiles/reviews) - [G-P](https://www.g2.com/products/g-p/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Healthee](https://www.g2.com/products/healthee/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Lattice](https://www.g2.com/products/lattice/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Multiplier Employer of Record](https://www.g2.com/products/multiplier-employer-of-record/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Optum Financial HSA](https://www.g2.com/products/optum-financial-hsa/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Ramp](https://www.g2.com/products/ramp/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [TimeForge Attendance](https://www.g2.com/products/timeforge-attendance/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## TriNet Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Compliance** - Compliance Support - Safety Program - Certified Assistance **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform** - Tools - Management - Access - Mobile Access - Performance Management - Tax Management - Compliance Management - Recruitment Management - Employee Management - Expense Management - Certification Management - Insurance Management - Attendance Management - Payroll Management - Document Management - Benefits Management - Workforce Management - Contractor Management - Client Management **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Intermediate GEP features** - International Hiring Support - Pre-built Integrations **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Client Invoicing** - Biometric Recognition - Optical Character Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Other GEP Features** - Compliance Managenent - Analytics - Hiring Support - Reporting/Analytics **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Platform** - Complex Approval Workflow - Generative AI **Mobile Time Tracking** - Project Time Tracking - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top TriNet Alternatives - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,700 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,660 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,064 reviews)