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G-P Reviews (988)

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G-P Reviews (988)

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4.4
988 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its user-friendly interface and responsive support, which make managing global hiring and payroll straightforward. Many appreciate the platform's ability to simplify compliance and streamline onboarding processes, allowing for efficient international employment. However, some users note that the customer support could be improved in terms of case-specific knowledge.

Pros & Cons

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Anastasia T.
AT
Intern
Small-Business (50 or fewer emp.)
"All Documents in One Place and Helpful Support"
What do you like best about G-P?

I like that I can view all my documents in one table. After I filled in all my details, they were reviewed quite quickly. The support agent notified me promptly about the ways to sign my contract and answered all my questions very nicely. Review collected by and hosted on G2.com.

What do you dislike about G-P?

The system could be a bit quicker, because right now it feels slow. When I switch between pages, it takes a while to load the information. Also, I joined the company four days before month-end and it showed that I would be paid on the last day of the month, but I didn’t receive my payslip. I’m assuming it will be paid at the end of the next month, but this was a bit misleading. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Thank you for taking the time to share such thoughtful feedback, Anastasia! We really appreciate it.

We’re glad to hear the document hub has been easy to use and that your onboarding experience felt smooth. It’s also great to know our support team was responsive and helpful in guiding you through the contract process. We also hear your feedback on platform speed and pay slip timing. Both are important parts of the experience, and we’re working to improve performance while making payroll timelines clearer so expectations are set upfront.

Thanks again for sharing your experience.

Gilberto C.
GC
Product Support Technician
Information Technology and Services
Mid-Market (51-1000 emp.)
"Streamlined Onboarding with Room for Intuitive Improvements"
What do you like best about G-P?

I like that the G-P onboarding process is fairly quick and everything is on one page, which makes it feel like it's not asking for too much information. It seems to only ask for what the company actually needs, which I appreciate. I also value that it lets me edit my information right after and review it to ensure all my details are correct before the contract is created. The initial setup was easy with basic questions like password changes, and my account was already set up, ready for me to update my password and enter my details. Review collected by and hosted on G2.com.

What do you dislike about G-P?

Some of the fields aren't very intuitive, especially things like 'Residency Status' or having to enter citizenship in multiple formats (English and Spanish). Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Thanks so much for sharing your experience, Gilberto! We’re happy to hear the onboarding process was as easy one, and we appreciate your feedback on areas that could use clarity.

Thank you again for taking the time to share such thoughtful feedback.

Erika R.
ER
Mid-Market (51-1000 emp.)
"Facilitate International Contracts with Transparency"
What do you like best about G-P?

I really like that G-P guarantees compliance in terms of labor safety and regulations of the country where I am. I think it's fantastic to be able to manage hiring without a legal entity in the country. I find the platform very user-friendly, allowing me to download all the documentation and consult it again. Everything seems very transparent and clear. Additionally, I like the step-by-step guide when entering, uploading documents, and editing and modifying data. It is a very useful tool and super simple to use. The design of the platform is extremely easy, even for beginners. It facilitates reading and locating relevant information, and I feel attended to from the first moment with the possible questions that arise during onboarding. Review collected by and hosted on G2.com.

What do you dislike about G-P?

When uploading the documents, I couldn't see if they were actually being uploaded. Perhaps that could be improved for those of us starting for the first time, by fully seeing that all the documents have been uploaded before accepting. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Hi Erika, thank you so much for this thoughtful review! We’re really glad to hear the platform feels clear, transparent, and easy to use, especially during onboarding. It’s great to know the step-by-step guidance and access to documentation have made a difference, and that you feel confident managing international hiring with G-P. We also appreciate the note on document uploads. That’s a great callout, especially for new users, and something we’re continuing to improve so progress is more visible.

Thanks again for your kind words and for using G-P!

Pascual G.
PG
Small-Business (50 or fewer emp.)
"Effortless Cross-Border Employment Solution"
What do you like best about G-P?

I truly value how fast, easy, and seamless the platform and support team are. Everything from my initial contract signing and benefits enrollment to daily tasks like requesting time-off, getting expense reimbursements, or generating custom employment certificates is handled exceptionally well. Even more complex requests, like asking to work abroad, are processed smoothly and to my complete satisfaction. The integration with Zoho ensures that my time-off requests are seamlessly synced between my daily management tools and my official HR records, saving me from having to log my PTO twice. The entire initial setup, from signing my contract to getting my benefits ready, was incredibly fast and smooth. Review collected by and hosted on G2.com.

What do you dislike about G-P?

One area for improvement is bridging the gap between US company perks and local benefits. While G-P handles my mandatory Colombian benefits perfectly, it can sometimes be complicated to replicate US-specific perks (like wellness funds, or equity/stock options) through the G-P payroll system without heavy tax implications. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Hi Pascua, thank you for such a thoughtful and detailed review! We love hearing how smooth everything has been for you, especially the Zoho integration.

We also appreciate you calling out the gap between US-based perks and local benefits. Things like equity and wellness stipends can get complex across jurisdictions, and feedback like yours helps us better understand where we can create more flexibility.

Thanks again for sharing your experience, we’re really glad to be supporting your role.

- The G-P Team

Jess B.
JB
Associate Program Manager, Talent Operations
Enterprise (> 1000 emp.)
"Intuitive Platform with Room for Support Improvement"
What do you like best about G-P?

I really like G-P's platform because it's very intuitive and the employment generator contract is great and easy to use, which helps refine talent operations processing for hiring new FTE employees. We've been using G-P for over four years and I've noticed growth and development in their platform, especially with the use of AI. The support they provide for our co- FTE employees is also fantastic. We love our account manager, Fernanda because she's always lovely, responsive, and helpful. Review collected by and hosted on G2.com.

What do you dislike about G-P?

Sometimes when we open a ticket, there can be a delay in response times or we're not updated as much as possible. I believe even if the request has not been actioned yet, it'll be nice for the HR specialist to give an update of where they are. Sometimes an update is not about completing the request, but keeping the person informed throughout the whole process. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

We can't thank you enough for sharing your detailed feedback, Jess! We are thrilled to hear that you find the platform intuitive and user-friendly. We apologize for any delays you've experienced with response times and understand the importance of timely assistance, especially for time-sensitive matters like internal promotions or role updates. We will address this internally to improve efficiency. Thanks so much for your partnership!

Anna K.
AK
Digital Experience Specialist
Enterprise (> 1000 emp.)
"Onboarding Errors, Slow Communication, and Poor Accountability at G-P"
What do you like best about G-P?

On the positive side, G-P offers a convenient digital platform where all employment information, documents, and payslips are available in one place. It’s helpful to have everything accessible online without needing to go anywhere or deal with paperwork manually. The process of onboarding itself was smooth and well-structured, and the initial documentation was easy to complete. Review collected by and hosted on G2.com.

What do you dislike about G-P?

I had a disappointing experience with G-P as an employer of record. When I joined my company, an administrative error was made during onboarding: despite clearly communicating my confirmed start date well in advance, the contract was issued with a later date. As a result, I didn’t receive timely payment for the period I had already worked. What’s worse, G-P initially tried to place the responsibility for this error on me and my company, rather than acknowledging their own process oversight. It took pressure from my managers to escalate the issue and eventually receive an apology.

In addition, I submitted a PPK opt-out form at the start of my employment, which G-P failed to process, and I was enrolled in the plan against my decision. This is now being reversed over the course of two months.

Overall, I found the communication slow, the accountability lacking, and the handling of local compliance inconsistent. I hope G-P improves their internal processes and takes more responsibility in future cases. Review collected by and hosted on G2.com.

Response from Jen Anderson of G-P

Thank you for taking the time to share your experience onboarding as G-P as your employer of record. We're sorry to hear about the challenges you've encountered; we strive to deliver an exemplary experience for our professionals and we will take your feedback to the appropriate internal channels. Your feedback is valuable, and we'll work on addressing these issues, but in the meantime please feel free to reach out directly if any further problems arise.

Daniel C.
DC
Senior Solution Engineer
Small-Business (50 or fewer emp.)
"Expense Handling Made Easy with Room for Support Improvement"
What do you like best about G-P?

I like being able to submit expenses via Zoho. It's way better than the solution I used at my last company, which was Concur. With Zoho, it's easy to upload expenses, and with AI, it generates a very accurate expense report that I just need to add to my report. Concur had this feature but it didn't work as well. Review collected by and hosted on G2.com.

What do you dislike about G-P?

The support was not good. It took me more than a month to access Zoho. Support took a long time and wasn't effective at all. They just kept saying it was documented, and I was doing everything right. I just had to adjust things on their side. And it took forever. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Hi Daniel, thank you for sharing your experience.

We’re glad to hear the expense process has been working well for you. We’re also sorry about the delay in getting access to Zoho; that’s not the experience we want, and we understand how frustrating that must have been. Feedback like this helps us improve how we support and resolve issues more efficiently.

Thanks again for taking the time to leave a review.

The G-P Team

Ashok P.
AP
DevOps Engineer
Mid-Market (51-1000 emp.)
"User-Friendly Portal with Fast Responses and Great Self-Service Content"
What do you like best about G-P?

The portal is very user friendly. We have chat option to easily communicate with and raise tickets for any issues. The portal response time is very quick. Most importantly, the content in pages carries almost every doubt of users. Review collected by and hosted on G2.com.

What do you dislike about G-P?

I don't think there is any. The portals are well directed and self-service oriented AI integrated services, which almost reduces the need for raising any tickets. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Hi Ashok, we really appreciate you sharing this. It’s great to hear the platform is easy to navigate and that the combination of support and self-service content is helping you get what you need quickly. That balance is something we’re very intentional about.

Thanks again for the thoughtful feedback!

- The G-P Team

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"G-P Makes Global Hiring Simple, Compliant, and Efficient"
What do you like best about G-P?

I appreciate how G-P simplifies global employment by providing an intuitive platform that makes managing international teams straightforward and efficient. The compliance support gives confidence when hiring across different countries, reducing administrative complexity and legal risks. I also value the responsive customer support and the clear, well-structured processes that help streamline onboarding, payroll, and workforce management. Overall, G-P makes expanding globally much more accessible and less time-consuming. Review collected by and hosted on G2.com.

What do you dislike about G-P?

So far, I haven’t experienced any major issues with G-P. If anything, there are always small opportunities for continuous improvement, such as adding more advanced customization options and additional self-service features. However, the platform already provides a strong, reliable experience that makes managing global teams much easier. Overall, my experience with G-P has been very positive. Review collected by and hosted on G2.com.

Response from Customer Support of G-P

Thank you so much for this detailed and thoughtful review! Making global hiring feel manageable, not overwhelming, is exactly what we're here for, so it's wonderful to hear that the platform, compliance support, and onboarding experience are all delivering on that. We also appreciate the candid note on customization and self-service features; that kind of feedback really helps us keep improving. We appreciate your feedback and your partnership!

Erwin P.
EP
Small-Business (50 or fewer emp.)
"Seamless Transition and User-Friendly Experience with G-P"
What do you like best about G-P?

I love how smooth the transition was with G-P, from onboarding to introduction, making the process almost stress-free and as easy as one, two, three. It's very user-friendly, convenient, and everything feels very prompt. I appreciate how accessing my pay stubs through the website is very direct. You just have to log in and everything is there. The convenience and the quick response to any questions make it a great experience. Their support has been really helpful, and I would definitely recommend it to other employers who want to hire employees from countries covered by G-P. Review collected by and hosted on G2.com.

What do you dislike about G-P?

nothing so far Review collected by and hosted on G2.com.

Response from Customer Support of G-P

We're so thrilled to read your review, Erwin! Our team is delighted to hear that your onboarding experience felt stress-free. We also really appreciate your kind words about our responsive support team along the way.

Thank you for taking the time to share your experience and recommendation! We’re grateful to have you with G-P.

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