Compare Pylon and Thena 
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$59.00 1 Seats Per Month
Free 10 Users
Pylon
Star Rating
(89)4.7 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansPylon vs Thena
When assessing the two solutions, reviewers found Thena easier to use, set up, and administer. Reviewers also preferred doing business with Thena overall.
- Reviewers felt that Thena meets the needs of their business better than Pylon.
- When comparing quality of ongoing product support, reviewers felt that Thena is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Thena over Pylon.
Pricing
Entry-Level Pricing
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
Pylon
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
9.3
56
9.4
60
Ease of Use
9.4
59
9.6
60
Ease of Setup
8.8
45
9.6
36
Ease of Admin
9.4
15
9.6
33
Quality of Support
9.5
55
9.7
60
Has the product been a good partner in doing business?
9.5
16
9.9
32
Product Direction (% positive)
9.6
56
9.8
61
Features by Category
Ticket and Case Management
9.5
29
9.8
34
9.8
28
9.9
34
9.7
29
9.5
35
9.4
22
9.4
29
9.8
24
9.5
38
9.6
20
9.3
27
9.5
22
9.7
33
9.3
22
9.3
19
Generative AI
9.0
15
8.4
15
8.9
14
8.8
20
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.5
21
9.3
38
9.5
22
9.4
30
9.8
20
9.6
31
9.1
15
Feature Not Available
Feature Not Available
Feature Not Available
Platform
7.1
25
8.4
19
8.2
28
9.1
30
8.7
26
9.5
35
9.1
32
9.5
37
8.9
29
9.3
40
9.1
27
9.2
37
Channels
9.1
17
9.7
16
8.2
15
9.5
13
Feature Not Available
Feature Not Available
Design
8.5
13
10.0
12
7.3
13
9.5
11
8.7
13
9.3
14
8.2
13
9.8
11
8.8
13
10.0
10
Generative AI
6.4
12
8.8
10
6.5
12
8.8
10
Conversational Platform
8.5
12
9.4
14
8.5
17
9.2
13
8.6
13
9.5
13
8.2
12
9.5
14
Support Automation
8.5
13
9.2
13
8.5
12
9.7
12
8.5
12
9.4
13
7.1
11
8.6
12
Generative AI
6.9
12
8.6
11
6.5
10
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
14
Not enough data
8.6
11
Not enough data
7.9
11
Not enough data
Communication
8.9
19
Not enough data
9.4
18
Not enough data
8.9
16
Not enough data
9.8
19
Not enough data
9.0
15
Not enough data
Internal Use
8.2
28
9.1
30
9.9
16
Not enough data
8.3
14
Not enough data
9.6
17
Not enough data
9.7
18
Not enough data
9.6
15
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pylon and Thena are categorized as Customer Communications Management, Help Desk, and Conversational Support
Unique Categories
Pylon is categorized as Live Chat and AI Customer Support Agents
Thena is categorized as Digital Employee Experience (DEX) Management and Proactive Notification
Reviews
Reviewers' Company Size
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
58.6%
Information Technology and Services
24.3%
Financial Services
5.7%
Computer & Network Security
4.3%
Marketing and Advertising
2.9%
Other
4.3%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
Pylon has no discussions with answers
Thena has no discussions with answers
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