Pylon Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 25 reviewers of Pylon have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 24 Pylon reviews.

As reported in 25 Pylon reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 27 Pylon reviews.

Provides analytics tools that reveal important business metrics and track progress 27 reviewers of Pylon have provided feedback on this feature.

Displays important metrics relating to performance This feature was mentioned in 26 Pylon reviews.

As reported in 26 Pylon reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response This feature was mentioned in 26 Pylon reviews.

Based on 25 Pylon reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 22 Pylon reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) 23 reviewers of Pylon have provided feedback on this feature.

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 20 reviewers of Pylon have provided feedback on this feature.

Share and collaborate on tickets with multiple customer service representatives 20 reviewers of Pylon have provided feedback on this feature.

As reported in 19 Pylon reviews. Central repository for account and contact information

As reported in 21 Pylon reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 21 Pylon reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

As reported in 19 Pylon reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 15 Pylon reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 18 reviewers of Pylon have provided feedback on this feature.

Delivers notifications to both sides of the conversation. 17 reviewers of Pylon have provided feedback on this feature.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 15 Pylon reviews.

Allows for live chat to be enabled within the app for customer help. 17 reviewers of Pylon have provided feedback on this feature.

Allows agents to join a customer's browser session and navigate through the website with them. 15 reviewers of Pylon have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 24 Pylon reviews.

Archives conversations in a separate location for later reference. 16 reviewers of Pylon have provided feedback on this feature.

Enables employees to denote potential customers. 14 reviewers of Pylon have provided feedback on this feature.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 15 Pylon reviews.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 16 Pylon reviews.

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 15 Pylon reviews.

Based on 15 Pylon reviews. Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels. 14 reviewers of Pylon have provided feedback on this feature.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 14 Pylon reviews.

Allows planning and deployment of an overall communications strategy. 13 reviewers of Pylon have provided feedback on this feature.

Based on 13 Pylon reviews. Includes or integrates with content creation apps.

Based on 13 Pylon reviews. Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history. This feature was mentioned in 13 Pylon reviews.

As reported in 13 Pylon reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 12 Pylon reviews.

Allows multiple related channels to interact at once to reduce transfers. 12 reviewers of Pylon have provided feedback on this feature.

As reported in 12 Pylon reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 12 Pylon reviews. Provides features for sending outbound messages to engage customers through proactive support.

Based on 12 Pylon reviews. Can route contacts to agents the customer has worked with before.

As reported in 11 Pylon reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. This feature was mentioned in 11 Pylon reviews.

Enables customers to resolve queries or issues without the assistance of an agent. 11 reviewers of Pylon have provided feedback on this feature.

Allows users to generate text based on a text prompt. 14 reviewers of Pylon have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 14 Pylon reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 11 Pylon reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 11 Pylon reviews.

Simulates human-like speech from text inputs. 11 reviewers of Pylon have provided feedback on this feature.

Allows users to generate text based on a text prompt. 10 reviewers of Pylon have provided feedback on this feature.

Condenses long documents or text into a brief summary. 10 reviewers of Pylon have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 12 Pylon reviews.

Condenses long documents or text into a brief summary. 12 reviewers of Pylon have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting