Pylon Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 25 Pylon reviews.

As reported in 24 Pylon reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 25 Pylon reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 27 Pylon reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 27 Pylon reviews. Provides analytics tools that reveal important business metrics and track progress

Based on 26 Pylon reviews. Displays important metrics relating to performance

Based on 26 Pylon reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response 26 reviewers of Pylon have provided feedback on this feature.

Route tickets based on values of fields, changes to ticket status and time based conditions 25 reviewers of Pylon have provided feedback on this feature.

As reported in 22 Pylon reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 23 Pylon reviews.

Based on 20 Pylon reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 20 Pylon reviews. Share and collaborate on tickets with multiple customer service representatives

As reported in 19 Pylon reviews. Central repository for account and contact information

As reported in 21 Pylon reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 21 Pylon reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 19 Pylon reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 15 Pylon reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 18 Pylon reviews.

Delivers notifications to both sides of the conversation. This feature was mentioned in 17 Pylon reviews.

Sends automated emails to further engage clients and potential clients. 15 reviewers of Pylon have provided feedback on this feature.

Based on 17 Pylon reviews. Allows for live chat to be enabled within the app for customer help.

Based on 15 Pylon reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 24 Pylon reviews.

Based on 16 Pylon reviews. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. 14 reviewers of Pylon have provided feedback on this feature.

Establishes a knowledge base for employee reference during conversations. 15 reviewers of Pylon have provided feedback on this feature.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 16 Pylon reviews.

Allows for the creation of profiles for contacts and customers. 15 reviewers of Pylon have provided feedback on this feature.

Based on 15 Pylon reviews. Software incorporates multiple digital communications channels.

As reported in 14 Pylon reviews. Allows incorporation of inbound contacts from non-marketing channels.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 14 Pylon reviews.

Based on 13 Pylon reviews. Allows planning and deployment of an overall communications strategy.

Based on 13 Pylon reviews. Includes or integrates with content creation apps.

Outbound communications are segmented and personalized. This feature was mentioned in 13 Pylon reviews.

Based on 13 Pylon reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 13 Pylon reviews.

Based on 12 Pylon reviews. Identifies the customer and personalizes interaction at every touchpoint.

As reported in 12 Pylon reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 12 Pylon reviews.

Provides features for sending outbound messages to engage customers through proactive support. 12 reviewers of Pylon have provided feedback on this feature.

As reported in 12 Pylon reviews. Can route contacts to agents the customer has worked with before.

As reported in 11 Pylon reviews. Provides features for escalating conversations to the appropriate agent.

Based on 11 Pylon reviews. Maintains a transcript of conversations from all channels.

As reported in 11 Pylon reviews. Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 14 Pylon reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 14 reviewers of Pylon have provided feedback on this feature.

As reported in 11 Pylon reviews. Allows users to generate text based on a text prompt.

Based on 11 Pylon reviews. Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs. 11 reviewers of Pylon have provided feedback on this feature.

As reported in 10 Pylon reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 10 reviewers of Pylon have provided feedback on this feature.

Allows users to generate text based on a text prompt. 12 reviewers of Pylon have provided feedback on this feature.

Condenses long documents or text into a brief summary. 12 reviewers of Pylon have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting