Pylon is not the only option for Live Chat Software. Explore other competing options and alternatives. Live Chat Software is a widely used technology, and many people are seeking top rated, high quality software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Pylon include response time and communication. The best overall Pylon alternative is Fin by Intercom. Other similar apps like Pylon are Front, Thena, Zendesk for Customer Service - AC, and Salesforce Service Cloud. Pylon alternatives can be found in Live Chat Software but may also be in Help Desk Software or AI Customer Support Agents Software.
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Email is old. Slack is new. Communicate with your customers from their favorite messaging app, where they already communicate with their teams. Thena makes it easy for customers to open requests, attach files and launch chat conversations in sync with internal tools - all from the convenience of Slack. Automate your communications, reduce human errors and reduce resolution times by 30%. Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.