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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$59.00 1 Seats Per Month
Front
Star Rating
(2,404)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, reflected in its higher G2 Score compared to Pylon. Users appreciate the shared inbox management that enhances team collaboration and organization, making it easier to track communications and updates.
- Users say that Pylon offers a streamlined experience for managing customer requests, with its centralized platform allowing for efficient communication between customers and internal teams. The Slack integration is particularly highlighted as a valuable feature that enhances workflow.
- Reviewers mention that Front's user interface is clean and intuitive, which contributes to a smoother navigation experience. This ease of use is a significant advantage for teams looking to minimize training time and maximize productivity.
- According to verified reviews, Pylon's AI agents feature stands out for its ability to auto-classify tickets, which can save time and improve response efficiency. Users find this functionality particularly appealing for B2B customer support scenarios.
- G2 reviewers highlight that while Front has a larger user base and more reviews, Pylon's recent feedback indicates a strong satisfaction with its support quality and user experience, particularly in ticket response and collaboration features.
- Users report that Front's automation features help in assigning tasks and managing workflows effectively, which is crucial for teams handling high volumes of communication. This capability is often contrasted with Pylon's focus on centralizing customer requests, showcasing different strengths in operational efficiency.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Front
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
9.1
1,897
9.4
45
Ease of Use
9.1
1,913
9.6
48
Ease of Setup
8.8
695
8.9
34
Ease of Admin
8.9
474
9.4
12
Quality of Support
9.1
1,632
9.6
44
Has the product been a good partner in doing business?
9.2
460
9.5
13
Product Direction (% positive)
9.3
1,784
9.7
46
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.8
26
8.9
264
|
Verified
9.8
26
8.9
286
|
Verified
9.7
25
8.8
282
|
Verified
9.4
22
8.9
245
|
Verified
9.8
23
9.0
308
9.6
20
9.2
285
|
Verified
9.7
20
8.7
260
|
Verified
9.4
19
Generative AI
7.8
63
8.9
14
8.3
64
8.9
14
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
235
|
Verified
9.5
21
9.2
276
|
Verified
9.4
21
8.7
234
|
Verified
9.8
19
8.3
211
|
Verified
9.1
15
7.8
134
Feature Not Available
Platform
8.3
219
|
Verified
7.1
25
8.4
290
|
Verified
8.3
24
8.8
261
|
Verified
8.7
25
8.6
234
|
Verified
9.3
27
8.3
233
|
Verified
9.1
27
8.3
239
|
Verified
9.3
26
Channels
8.9
625
9.0
15
8.5
526
8.1
14
7.9
475
5.7
14
Design
8.8
649
8.5
13
8.2
531
7.3
13
8.8
744
8.7
13
8.8
706
8.2
13
8.7
562
8.8
13
Generative AI
7.8
189
6.4
12
8.0
189
6.5
12
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
806
Not enough data
8.9
813
Not enough data
9.1
791
Not enough data
9.0
831
Not enough data
Coordination Tools
8.5
726
Not enough data
8.7
706
Not enough data
8.7
645
Not enough data
Software Options
9.3
791
Not enough data
8.6
723
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.5
12
8.8
385
7.9
12
8.7
385
8.5
12
8.8
343
8.2
12
Support Automation
8.7
412
8.3
12
8.9
415
8.3
11
8.7
377
8.3
11
8.6
327
7.1
11
Generative AI
8.1
109
6.3
10
8.3
109
6.5
10
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
227
Not enough data
7.4
207
Not enough data
Time Management
9.0
229
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.2
11
8.3
34
8.6
11
7.8
33
7.9
11
Communication
8.8
218
|
Verified
8.9
18
8.9
265
|
Verified
9.4
17
8.9
207
8.8
15
8.9
230
|
Verified
9.8
17
8.8
151
9.0
15
Internal Use
8.4
290
|
Verified
8.3
24
9.2
281
|
Verified
9.9
16
8.9
193
8.3
14
8.8
219
9.6
15
9.5
285
|
Verified
9.7
16
8.8
219
|
Verified
9.6
15
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.4
58
Not enough data
8.5
56
Not enough data
8.1
56
Not enough data
8.3
54
Not enough data
8.5
53
Not enough data
Self-Service Platform
8.1
53
Not enough data
8.5
53
Not enough data
8.1
53
Not enough data
8.2
50
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Pylon are categorized as Conversational Support, Customer Communications Management, Live Chat, and Help Desk
Unique Categories
Front is categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Complaint Management, Social Customer Service, Customer Self-Service, AI Customer Support Agents, and Email Management
Pylon has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Pylon has no discussions with answers
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