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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$59.00 1 Seats Per Month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels in one place. In contrast, Pylon, while also offering a unified inbox, received a lower score of 9.0, indicating that users find Front's implementation more effective.
- Reviewers mention that Pylon shines in Ticket Creation User Experience, achieving a score of 9.8, which is higher than Front's score of 9.0. This suggests that users find Pylon's ticketing process more intuitive and user-friendly, enhancing their overall support experience.
- G2 users highlight that Front's Ease of Setup is rated at 8.8, while Pylon scores slightly higher at 9.0. This indicates that users find Pylon's initial setup process to be more straightforward, which can be crucial for small businesses looking to implement software quickly.
- Users on G2 report that Pylon's Quality of Support is rated at 9.7, surpassing Front's score of 9.1. This suggests that Pylon provides more responsive and effective customer support, which is a vital aspect for businesses relying on timely assistance.
- Reviewers mention that Front's Response Automation feature, with a score of 8.9, is less robust compared to Pylon's 9.4. This indicates that Pylon may offer more advanced automation capabilities, allowing for quicker response times and improved efficiency in handling customer inquiries.
- Users say that Pylon's Multi-Channel Coverage is rated at 9.6, significantly higher than Front's score of 8.9. This suggests that Pylon provides a more comprehensive approach to managing various communication channels, which can be a deciding factor for businesses looking to enhance their customer engagement strategies.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Front
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.4
45
Ease of Use
9.1
1,910
9.6
48
Ease of Setup
8.8
692
8.9
34
Ease of Admin
8.9
471
9.4
12
Quality of Support
9.1
1,629
9.6
44
Has the product been a good partner in doing business?
9.2
457
9.5
13
Product Direction (% positive)
9.3
1,782
9.7
46
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.8
26
8.9
262
|
Verified
9.8
26
8.9
283
|
Verified
9.7
25
8.8
280
|
Verified
9.4
22
8.8
243
|
Verified
9.8
23
9.0
306
9.6
20
9.2
283
|
Verified
9.7
20
8.7
258
|
Verified
9.4
19
Generative AI
7.8
63
8.9
14
8.3
64
8.9
14
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
9.5
21
9.2
274
|
Verified
9.4
21
8.7
232
|
Verified
9.8
19
8.3
209
|
Verified
9.1
15
7.8
132
Feature Not Available
Platform
8.3
217
|
Verified
7.1
25
8.4
288
|
Verified
8.3
24
8.8
259
|
Verified
8.7
25
8.6
232
|
Verified
9.3
27
8.3
231
|
Verified
9.1
27
8.3
237
|
Verified
9.3
26
Channels
8.9
626
9.0
15
8.6
527
8.1
14
7.9
476
5.7
14
Design
8.8
650
8.5
13
8.2
532
7.3
13
8.8
745
8.7
13
8.8
707
8.2
13
8.7
563
8.8
13
Generative AI
7.8
189
6.4
12
8.0
189
6.5
12
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.5
12
8.8
385
7.9
12
8.7
385
8.5
12
8.8
343
8.2
12
Support Automation
8.7
412
8.3
12
8.9
415
8.3
11
8.7
377
8.3
11
8.6
327
7.1
11
Generative AI
8.1
109
6.3
10
8.3
109
6.5
10
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.2
11
8.3
34
8.6
11
7.8
33
7.9
11
Communication
8.7
217
|
Verified
8.9
18
8.9
264
|
Verified
9.4
17
8.9
206
8.8
15
8.9
229
|
Verified
9.8
17
8.8
150
9.0
15
Internal Use
8.4
288
|
Verified
8.3
24
9.2
281
|
Verified
9.9
16
8.9
193
8.3
14
8.8
219
9.6
15
9.5
285
|
Verified
9.7
16
8.8
219
|
Verified
9.6
15
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Pylon are categorized as Conversational Support, Customer Communications Management, Live Chat, and Help Desk
Unique Categories
Front is categorized as Social Customer Service, Email Client, Complaint Management, Customer Self-Service, Email Management, Digital Customer Service Platforms, and Shared Inbox
Pylon has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Pylon has no discussions with answers
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