# Front vs Pylon Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in providing a seamless user experience, particularly in organizing daily tasks and facilitating real-time communication with customers. Users appreciate the ability to tag coworkers in conversations, which enhances collaboration and context understanding.
- **Users say** that Pylon has made significant strides with its recent AI features, which can analyze past issues and suggest solutions. This capability has been highlighted as a time-saver during troubleshooting, showcasing Pylon's commitment to improving efficiency.
- **According to verified reviews** , Front's implementation process is praised for its ease, with many users giving it high marks for a straightforward setup. This contrasts with Pylon, where some users have noted that while the interface is functional, it may not be as intuitive for new users.
- **Reviewers mention** that Pylon's automated notification system is a standout feature, helping teams stay aligned without the need for constant manual check-ins. This feature has been described as a game changer for team communication, although Front also offers strong collaboration tools.
- **Users highlight** that both products have similar star ratings, but Front's higher G2 Score reflects a broader base of positive feedback, particularly in customer communications management. Users feel that Front provides better visibility across client conversations, which is crucial for maintaining strong customer relationships.
- **G2 reviewers note** that while both platforms offer solid support, Pylon has received slightly higher marks for quality of support. Users appreciate the responsiveness and helpfulness of Pylon's support team, which can be a deciding factor for businesses that prioritize customer service.



| | Front | Pylon | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 2,503 | 111 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (76.1% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $59.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Pylon

Pros:
- Ease of Use (9 reviews)
- Case Management (6 reviews)

Cons:
- Missing Features (5 reviews)
- Complex Setup (2 reviews)

---
## Ratings Comparison
| Rating | Front | Pylon | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1966 reviews) | 9.2 (60 reviews) | 
  | **Ease of Use** | 9.1 (1984 reviews) | 9.2 (81 reviews) | 
  | **Ease of Setup** | 8.8 (767 reviews) | 8.6 (49 reviews) | 
  | **Ease of Admin** | 8.9 (480 reviews) | 9.1 (17 reviews) | 
  | **Quality of Support** | 9.1 (1692 reviews) | 9.5 (59 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (466 reviews) | 9.4 (18 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1845 reviews) | 9.6 (59 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Pylon

#### Entry-Level Pricing

Plan: Starter

Price: $59.00 1 Seats Per Month

Description: Get started with the basic features, but grow as fast as others.

Key Features:
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB

[Browse all 3 editions](https://www.g2.com/products/pylon-pylon/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 622 |
| **Pylon** | 9.1/10 | 44 |

#### Ticket and Case Management

| Feature | Front | Pylon | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (269 reviews) ✓ Verified | 9.5 (31 reviews) | 
| **Ticket response user experience** | 8.9 (277 reviews) ✓ Verified | 9.8 (29 reviews) | 
| **Workflow** | 8.9 (307 reviews) ✓ Verified | 9.7 (30 reviews) | 
| **Response Automation** | 8.8 (289 reviews) ✓ Verified | 9.4 (22 reviews) | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 9.8 (24 reviews) | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 9.6 (21 reviews) | 
| **Ticket Collaboration** | 9.2 (306 reviews) ✓ Verified | 9.6 (24 reviews) | 
| **Customer and Contacts Database** | 8.7 (263 reviews) ✓ Verified | 9.1 (23 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | 9.1 (16 reviews) | 
| **AI Text Summarization** | 8.3 (65 reviews) | 8.8 (15 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 9.5 (23 reviews) | 
| **Email to Case** | 9.2 (298 reviews) ✓ Verified | 9.4 (24 reviews) | 
| **Chat/Live Support** | 8.7 (238 reviews) ✓ Verified | 9.8 (20 reviews) | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 9.1 (15 reviews) | 
| **Voice** | 7.8 (133 reviews) | Feature Not Available | 

#### Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 6.9 (26 reviews) | 
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 8.1 (30 reviews) | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.8 (27 reviews) | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | 9.1 (34 reviews) | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | 9.1 (27 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.5/10 | 934 |
| **Pylon** | 8.1/10 | 19 |

#### Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (633 reviews) | 9.2 (19 reviews) | 
| **Open Listening** | 8.6 (529 reviews) | 8.2 (15 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | Feature Not Available | 

#### Design

| Feature | Front | Pylon | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 8.6 (14 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 7.3 (13 reviews) | 
| **Personalization** | 8.8 (752 reviews) | 8.6 (14 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.3 (15 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 8.8 (13 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | 6.7 (13 reviews) | 
| **AI Text Summarization** | 8.0 (191 reviews) | 6.8 (13 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.3/10 | 72 |
| **Pylon** | N/A | N/A |

#### Usability

| Feature | Front | Pylon | 
|---|---|---|
| **All-Employee Access** | 8.8 (68 reviews) | Not enough data | 
| **Supporting Documents** | 8.9 (66 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Pylon | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (65 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1056 |
| **Pylon** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Notes** | 9.2 (840 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (955 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (857 reviews) | Not enough data | 
| **Workflows** | 9.0 (766 reviews) | Not enough data | 
| **Templates** | 9.2 (920 reviews) | Not enough data | 
| **Integrations** | 8.7 (797 reviews) | Not enough data | 
| **Tagging System** | 9.3 (967 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Pylon | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (648 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (771 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 927 |
| **Pylon** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Unified Inbox** | 9.3 (818 reviews) | Not enough data | 
| **Filters** | 8.9 (822 reviews) | Not enough data | 
| **Reminders** | 9.1 (799 reviews) | Not enough data | 
| **Notifications** | 9.0 (841 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Calendar** | 8.5 (734 reviews) | Not enough data | 
| **Contacts** | 8.7 (711 reviews) | Not enough data | 
| **Task Management** | 8.7 (651 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Pylon | 
|---|---|---|
| **Desktop Application** | 9.3 (798 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (729 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 623 |
| **Pylon** | 8.0/10 | 21 |

#### Conversational Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | 8.6 (13 reviews) | 
| **Omnichannel** | 8.8 (386 reviews) | 8.7 (19 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.7 (14 reviews) | 
| **Proactive Engagement** | 8.8 (344 reviews) | 8.2 (12 reviews) | 

#### Support Automation

| Feature | Front | Pylon | 
|---|---|---|
| **Intelligent Routing** | 8.7 (415 reviews) | 8.5 (13 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.5 (12 reviews) | 
| **Transcripts** | 8.7 (379 reviews) | 8.6 (13 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 7.1 (11 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | 6.9 (12 reviews) | 
| **AI Text Summarization** | 8.2 (108 reviews) | 6.5 (10 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 270 |
| **Pylon** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Pylon | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (245 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (232 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Pylon | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (222 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (235 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Pylon | 
|---|---|---|
| **Unified Inbox** | 9.0 (233 reviews) | Not enough data | 
| **Email Automation** | 8.7 (227 reviews) | Not enough data | 
| **Snooze** | 9.3 (246 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 557 |
| **Pylon** | 9.0/10 | 36 |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | 8.6 (14 reviews) | 
| **AI Text Summarization** | 8.3 (35 reviews) | 8.6 (11 reviews) | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | 7.9 (11 reviews) | 

#### Communication

| Feature | Front | Pylon | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 9.4 (18 reviews) | 
| **Targeted Emails** | 8.9 (208 reviews) | 8.9 (16 reviews) | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 9.8 (19 reviews) | 
| **Co-Browsing** | 8.8 (151 reviews) | 9.0 (15 reviews) | 

####  Internal Use

| Feature | Front | Pylon | 
|---|---|---|
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 8.1 (30 reviews) | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | 9.9 (16 reviews) | 
| **Lead Development** | 8.8 (194 reviews) | 8.3 (14 reviews) | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.6 (17 reviews) | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.7 (18 reviews) | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 9.6 (15 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Pylon | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Pylon | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Pylon | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.2/10 | 32 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Pylon | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Pylon | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Front (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Front | Pylon | 
|---|---|---|
| **Small-Business** | 48.6% | 76.1% | 
| **Mid-Market** | 41.9% | 23.9% | 
| **Enterprise** | 9.5% | 0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Accounting:** 4.0%
- **Real Estate:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Pylon

- **Computer Software:** 51.1%
- **Information Technology and Services:** 25.0%
- **Financial Services:** 9.8%
- **Computer & Network Security:** 5.4%
- **Logistics and Supply Chain:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Retail:** 1.1%
- **Internet:** 1.1%
- **Human Resources:** 1.1%

---
## Alternatives

### Alternatives to Front

- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7003 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7803 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)

### Alternatives to Pylon

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7003 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7803 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Pylon

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-pylon-pylon)