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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$59.00 1 Seats Per Month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, while Pylon also performs well but slightly trails behind with a score of 9.6. Reviewers mention that Intercom's live chat is intuitive and easy to use, making it a favorite for real-time customer engagement.
- Reviewers mention that Pylon shines in ticket and case management, particularly in ticket creation and response user experience, both scoring 9.8. In contrast, Intercom's scores of 8.7 and 8.8 indicate that while it is effective, it may not be as seamless as Pylon in these areas.
- Users on G2 highlight Pylon's superior quality of support, scoring 9.7 compared to Intercom's 8.7. Reviewers say that Pylon's support team is responsive and knowledgeable, which significantly enhances the user experience.
- G2 users report that Pylon offers better automation features, particularly in response automation and SLA management, with scores of 9.4 and 9.8 respectively. Intercom's scores of 8.5 and 8.4 suggest that while it has automation capabilities, they may not be as robust as those offered by Pylon.
- Users say that Pylon's ease of use is a standout feature, scoring 9.7, while Intercom's score of 8.9 indicates it is user-friendly but may require a bit more effort to navigate. Reviewers mention that Pylon's interface is straightforward, making it easier for teams to adopt quickly.
- Reviewers mention that Pylon's multi-channel coverage is impressive, scoring 9.6, while Intercom's score of 8.8 shows it is effective but not as comprehensive. Users report that Pylon's ability to integrate various communication channels enhances their customer engagement strategy significantly.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Fin by Intercom
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
9.4
45
Ease of Use
8.9
2,846
9.6
48
Ease of Setup
8.4
1,456
8.9
34
Ease of Admin
8.6
1,304
9.4
12
Quality of Support
8.6
2,712
9.6
44
Has the product been a good partner in doing business?
8.8
1,301
9.5
13
Product Direction (% positive)
8.8
2,667
9.7
46
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.8
26
8.8
1118
|
Verified
9.8
26
8.7
1095
|
Verified
9.7
25
8.6
1143
|
Verified
9.4
22
8.3
680
|
Verified
9.8
23
8.8
1136
|
Verified
9.6
20
8.8
1060
|
Verified
9.7
20
8.6
961
|
Verified
9.4
19
Generative AI
8.3
247
8.9
14
8.2
248
8.9
14
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
9.5
21
8.8
1090
|
Verified
9.4
21
9.4
1264
|
Verified
9.8
19
8.3
812
9.1
15
7.6
522
Feature Not Available
Platform
8.1
720
|
Verified
7.1
25
8.2
1267
|
Verified
8.3
24
8.7
823
|
Verified
8.7
25
8.6
788
|
Verified
9.3
27
8.1
1015
|
Verified
9.1
27
8.2
1017
|
Verified
9.3
26
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.0
15
8.3
218
8.1
14
Feature Not Available
5.7
14
Design
Feature Not Available
8.5
13
Feature Not Available
7.3
13
8.7
230
8.7
13
8.7
222
8.2
13
8.6
215
8.8
13
Generative AI
Feature Not Available
6.4
12
8.2
84
6.5
12
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
8.5
12
8.7
837
7.9
12
8.7
858
8.5
12
9.0
779
8.2
12
Support Automation
8.6
859
8.3
12
8.7
901
8.3
11
8.5
518
8.3
11
8.8
809
7.1
11
Generative AI
Feature Not Available
6.3
10
8.4
154
6.5
10
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
8.2
11
8.3
294
8.6
11
Feature Not Available
7.9
11
Communication
9.2
1441
|
Verified
8.9
18
8.9
1449
|
Verified
9.4
17
8.7
1191
|
Verified
8.8
15
9.1
1356
|
Verified
9.8
17
8.2
595
9.0
15
Internal Use
8.2
1267
|
Verified
8.3
24
8.7
1094
|
Verified
9.9
16
8.2
1043
|
Verified
8.3
14
8.7
1247
|
Verified
9.6
15
8.9
1319
|
Verified
9.7
16
8.6
1287
|
Verified
9.6
15
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Pylon are categorized as Conversational Support, Customer Communications Management, Live Chat, and Help Desk
Unique Categories
Pylon has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Pylon has no discussions with answers
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