Compare Fin by Intercom and Pylon 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (81.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$59.00 1 Seats Per Month
Fin by Intercom
Star Rating
(3,812)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansPylon
Star Rating
(75)4.8 out of 5
Market Segments
Small-Business (81.9% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a clean and intuitive interface, which many users find aligns well with the start-up vibe. This user-friendly design is complemented by its robust functionality across various support options, making it a favorite among customer service teams.
- Users say that Pylon stands out for its high level of customization, allowing teams to adapt the tool to their specific workflows. Reviewers appreciate how easy it is to share information and manage customer requests in one centralized location, which enhances team collaboration.
- According to verified reviews, Fin by Intercom receives high praise for its AI capabilities, particularly its ability to pull content from articles and previous responses. This feature has been noted as beneficial for support teams, enabling them to provide accurate and timely answers to customer inquiries.
- Reviewers mention that while Pylon is user-friendly, it has a smaller user base, which may limit the breadth of community support and resources compared to Fin by Intercom. The latter boasts a significantly larger number of reviews, indicating a more established presence in the market.
- G2 reviewers highlight that Fin by Intercom's ticketing system is particularly effective, with users noting the ability to share detailed information and screenshots with customers. This feature enhances the customer experience by providing comprehensive support, which has garnered positive feedback.
- Users report that while Pylon offers a visually appealing design, it may not match the overall satisfaction levels seen with Fin by Intercom, which has a higher G2 Score. This suggests that while Pylon is functional, it may not deliver the same level of user satisfaction and support quality as Fin.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Fin by Intercom
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
9.3
51
Ease of Use
8.9
2,906
9.4
54
Ease of Setup
8.4
1,509
8.8
40
Ease of Admin
8.6
1,339
9.4
15
Quality of Support
8.6
2,772
9.5
50
Has the product been a good partner in doing business?
8.8
1,335
9.5
16
Product Direction (% positive)
8.8
2,727
9.5
51
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.5
28
8.8
1122
|
Verified
9.8
27
8.7
1100
|
Verified
9.8
27
8.6
1151
|
Verified
9.4
22
8.3
681
|
Verified
9.8
23
8.8
1138
|
Verified
9.6
20
8.8
1063
|
Verified
9.5
21
8.6
964
|
Verified
9.4
21
Generative AI
8.3
249
8.9
14
8.2
249
8.9
14
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
9.5
21
8.8
1093
|
Verified
9.4
21
9.4
1269
|
Verified
9.8
19
8.3
812
9.1
15
7.6
523
Feature Not Available
Platform
8.1
722
|
Verified
7.1
25
8.2
1270
|
Verified
8.2
26
8.7
826
|
Verified
8.7
25
8.7
791
|
Verified
9.1
29
8.1
1018
|
Verified
9.0
28
8.2
1019
|
Verified
9.3
26
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
9.0
15
8.3
218
8.1
14
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.5
13
Feature Not Available
7.3
13
8.7
230
8.7
13
8.7
222
8.2
13
8.6
215
8.8
13
Generative AI
Feature Not Available
6.4
12
8.2
85
6.5
12
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
8.5
12
8.7
839
8.2
14
8.7
858
8.5
12
9.0
779
8.2
12
Support Automation
8.6
859
8.5
13
8.7
901
8.5
12
8.5
519
8.3
11
8.8
813
7.1
11
Generative AI
Feature Not Available
6.3
10
8.4
155
6.5
10
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
8.3
12
8.3
295
8.6
11
Feature Not Available
7.9
11
Communication
9.2
1443
|
Verified
8.9
19
8.9
1451
|
Verified
9.4
18
8.7
1192
|
Verified
8.9
16
9.1
1358
|
Verified
9.8
18
8.2
595
9.0
15
Internal Use
8.2
1270
|
Verified
8.2
26
8.7
1095
|
Verified
9.9
16
8.2
1043
|
Verified
8.3
14
8.7
1251
|
Verified
9.6
16
8.9
1321
|
Verified
9.7
17
8.6
1289
|
Verified
9.6
15
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Pylon are categorized as AI Customer Support Agents, Conversational Support, Customer Communications Management, Live Chat, and Help Desk
Unique Categories
Pylon has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
61.5%
Information Technology and Services
23.1%
Financial Services
4.6%
Computer & Network Security
4.6%
Logistics and Supply Chain
3.1%
Other
3.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Pylon has no discussions with answers
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