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Compare Fin by Intercom and Pylon 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$59.00 1 Seats Per Month
Fin by Intercom
Star Rating
(3,761)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansPylon
Star Rating
(61)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher overall score compared to Pylon. Users appreciate its multiple functionalities, noting that it effectively handles customer interactions from both web and mobile platforms.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding experience. In contrast, Pylon, while functional, has received mixed feedback regarding its setup, suggesting that some users may face challenges during initial configuration.
- Reviewers mention that Fin by Intercom's answer accuracy is a standout feature, with users reporting an impressive 80-90% accuracy in responses. This capability saves time and enhances the user experience, whereas Pylon, while effective in tracking conversations, does not emphasize response accuracy to the same extent.
- According to verified reviews, Pylon shines in its ability to centralize customer requests, making it easier for teams to manage and respond efficiently. Users appreciate the internal note feature that keeps all team members informed, which is a strong point for Pylon compared to Fin by Intercom's more chat-focused functionalities.
- Users highlight that Fin by Intercom is highly customizable, allowing for tailored settings that adapt to various conversation types. This flexibility is a significant advantage, as it helps users feel understood and supported, while Pylon's customization options are noted as less robust.
- G2 reviewers note that while both products offer solid support features, Fin by Intercom's quality of support is slightly lower than Pylon's. Users of Pylon have praised its integration with tools like Slack, which enhances team communication, whereas Fin by Intercom's support features are more focused on direct customer interactions.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Fin by Intercom
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.8
2,849
9.4
45
Ease of Use
8.9
2,879
9.6
48
Ease of Setup
8.4
1,485
8.9
34
Ease of Admin
8.6
1,324
9.4
12
Quality of Support
8.6
2,745
9.6
44
Has the product been a good partner in doing business?
8.8
1,321
9.5
13
Product Direction (% positive)
8.8
2,700
9.7
46
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
9.8
26
8.8
1120
|
Verified
9.8
26
8.7
1097
|
Verified
9.7
25
8.6
1148
|
Verified
9.4
22
8.3
681
|
Verified
9.8
23
8.8
1137
|
Verified
9.6
20
8.8
1061
|
Verified
9.7
20
8.6
962
|
Verified
9.4
19
Generative AI
8.3
247
8.9
14
8.2
248
8.9
14
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
9.5
21
8.8
1091
|
Verified
9.4
21
9.4
1265
|
Verified
9.8
19
8.3
812
9.1
15
7.6
522
Feature Not Available
Platform
8.1
722
|
Verified
7.1
25
8.2
1269
|
Verified
8.3
24
8.7
826
|
Verified
8.7
25
8.7
791
|
Verified
9.3
27
8.1
1017
|
Verified
9.1
27
8.2
1019
|
Verified
9.3
26
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
9.0
15
8.3
218
8.1
14
Feature Not Available
5.7
14
Design
Feature Not Available
8.5
13
Feature Not Available
7.3
13
8.7
230
8.7
13
8.7
222
8.2
13
8.6
215
8.8
13
Generative AI
Feature Not Available
6.4
12
8.2
84
6.5
12
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
8.5
12
8.7
837
7.9
12
8.7
858
8.5
12
9.0
779
8.2
12
Support Automation
8.6
859
8.3
12
8.7
901
8.3
11
8.5
518
8.3
11
8.8
812
7.1
11
Generative AI
Feature Not Available
6.3
10
8.4
154
6.5
10
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
8.2
11
8.3
294
8.6
11
Feature Not Available
7.9
11
Communication
9.2
1442
|
Verified
8.9
18
8.9
1450
|
Verified
9.4
17
8.7
1192
|
Verified
8.8
15
9.1
1357
|
Verified
9.8
17
8.2
595
9.0
15
Internal Use
8.2
1269
|
Verified
8.3
24
8.7
1095
|
Verified
9.9
16
8.2
1043
|
Verified
8.3
14
8.7
1249
|
Verified
9.6
15
8.9
1320
|
Verified
9.7
16
8.6
1288
|
Verified
9.6
15
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
181
Not enough data
8.0
182
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
166
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
164
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Pylon are categorized as Conversational Support, Customer Communications Management, Live Chat, and Help Desk
Unique Categories
Pylon has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Pylon has no discussions with answers
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