Narvar Reviews & Product Details

Responsive and reliable customer support team that always available in time of needs, we had issues with account access and they help to solve the issue in few hours. Easy operation to track parcel, customer don't need our help anymore to track their parcel location anymore. As for integration with ecommerce platform like Shopify plus, it is easy to connect and the API code is already setup to connect it quickly. To setup and implement the tracker with our Salesforce system, it only take few hours to configure and most of technical setup is straightforward. Using the software everyday is now a must as we sent-out parcel everyday except for weekend. Review collected by and hosted on G2.com.

Narvar isn't for a small business to use, the price is expensive and need a long time for the ROI returns. They don't provide calculator to calculate the ROI and user need to calculate it ourself. It wasn't a bad thing, but would be very helpful if such tools is available. Review collected by and hosted on G2.com.

Narvar provide for a real-time parcel tracking with communication support for anything related to parcel status and to report for parcel missing. The software interface is easy to navigate, important tools is pinned on the front page. Love how simple their process to integrate with Salesforce Platform to track sales, purchase and return in one place. Quick implementation to connect the application with e-commerce platform like WooCommerce is easy because the API code is already ready. We are using Narvar for everyday parcel tracking operation, paired it with helpful customer support that available for 24/7, Narvar is becoming a complete and dependable parcel tracking and management platform. Review collected by and hosted on G2.com.

Narvar worked well with our parcel tracking and management but many of their tools and features can't be customized for branding. Every changes need to contacting and seek help from their customer support before we can make any adjustment. Review collected by and hosted on G2.com.

Narvar is making parcel tracking and return process for e-commerce business easy and accurate. Using it everyday to process hundreds of order by customer, updating parcel tracker to customer, and investigate parcel status in real-time. Implementation is quite easy and quick, it only takes less than a week to integrate it with our e-commerce platform (Shopify) and most of the technical setup is assisted by their customer support team. Any issue with the tracking and product returning is solved by their customer support team that available 24/7 with several contact medium like live chat, phone, and email support. Review collected by and hosted on G2.com.

The report and analytics table isn't working well with our requirement, trying to customize the data field and matric to be shown on the report is not available. We need a flexible report platform that can show the data instantly, not after several hours after our request. Review collected by and hosted on G2.com.

I personally love the fact that Narvar enhances after sales communication with the customers. I look into it every minute to ensure that orders are being processed smoothly and information is communicated promptly. Connecting it with our online store makes sure that nothing goes wrong without any additional effort. Its capabilities include tracking, notification, and returns in an area well covered and regular use has minimized the number of customer inquiries and made our delivery process transparent and dependable. Review collected by and hosted on G2.com.

A drawback is that notifications have some customization options which seem limited. I wish I could target some of the customer segments with messages more precisely sometimes. These limits are regular since I use Narvar every day. Although it is effective in general tracking, it does not have the flexibility needed to slow down adapting to special promotions or customer groups. Review collected by and hosted on G2.com.

I truly appreciate how Narvar's tracking services, emails, and returns service have drastically enhanced our customer experience, bringing our returns process into the modern era. The platform provides valuable context and detail that we previously lacked, allowing customers to leave reviews on packages, carriers, and more. I find the improvements in the documentation and the seamless integration into our returns flow very beneficial, as they ensure smooth transitions, drop-offs for customers, and follow-up notifications that reduce inquiries about refunds. Since implementing Narvar, our ability to track and manage returns has significantly improved; it guarantees that data is logged and properly connected to each return, which facilitates prompt reimbursements. Additionally, the initial shift to Narvar for tracking and notifications improved our operational efficiency by aggregating all updates from various carriers into their track pages, enhancing the overall tracking experience for our members. Review collected by and hosted on G2.com.

I wish I had more autonomy to update and own some adjustments in the return portal. Waiting for the initial setup team to change specific details took longer than it should. Training content on how I can manage and update content for configuration and customization in the returns portal would've been helpful, rather than relying on someone at Narvar. We often were not on the same page about what we wanted, and it was frustrating to be told that certain things were possible when later, during execution, they were not achievable without a significant overhaul of the returns portal. The onboarding process in 2025 for returns was a bit painful, with long waits for feedback and adjustments. For instance, the portal only allows returns for one item at a time, which was a limitation. Review collected by and hosted on G2.com.

I really appreciate that Narvar's track and notify product can be easily customized and tailored to our customers. I love how it allows us to display content we choose, which enhances the post-purchase journey with product and warranty education as well as cross-product selling. I find the post-purchase notifications feature incredibly valuable as they are easily customizable, which has improved our ability to communicate effectively with our customers. Additionally, Narvar's well-integrated functionality with Shopify has been highly beneficial for seamless operations. The transition to Narvar from Return Logic represented a significant improvement for our business processes. Review collected by and hosted on G2.com.

I've had issues with the return and exchange process, especially around discounts and promotional periods. Additionally, I was promised certain functionalities with the warranty claim process, but the required feature set was never built out. Review collected by and hosted on G2.com.

I really like how customizable the Track and Promise products in Narvar are. It's simple to swap in new language or marketing assets to highlight products or sales that are of interest to our customers. This flexibility allows us to capitalize on the high open rates of our shipping emails by incorporating product recommendations, banners highlighting our latest released products, and upsell subscriptions, which we update continuously on a monthly basis. Additionally, since we have a new Customer Success Manager, I feel much more supported, as she provides strategic guidance and quick-fix ideas that we can implement with ease. Narvar's integration with Klaviyo is also beneficial for us. Review collected by and hosted on G2.com.

I experienced some challenges with Narvar initially when the customer support on their side was unresponsive, and it did not feel like a true partnership. This was an issue until we were assigned a new Customer Success Manager (CSM), who has since provided fantastic support. Also, setting up Narvar was more complex than I anticipated, although this was partly due to internal delays on our team. Review collected by and hosted on G2.com.

I find Narvar’s customer-facing returns portal incredibly easy to understand, which receives high marks from me for its simplicity and point-and-click functionality. It is profoundly convenient and serves as a real lifesaver when set up correctly, simplifying the return process. The automatic provision of shipping labels upon request enhances the workflow and removes any barriers in handling returns effectively. Additionally, the initial setup of Narvar was fairly simple, making it accessible without a massive learning curve or technical hurdles. Review collected by and hosted on G2.com.

I find contacting support and their response times could be improved, making them easier and quicker would be beneficial. Additionally, it would be helpful to have the capability to search for a name or an address within the Orders area, which is currently lacking. There are also issues with the timeframes not loading correctly on initial attempts. Often it requires refreshing multiple times, sometimes up to 10 times, on certain days to function properly, which is quite inconvenient. Review collected by and hosted on G2.com.

I really appreciate Narvar's Promise with the Estimated Delivery Date (EDD) feature, which is a standout aspect of the platform for me. It greatly assists in setting clear delivery expectations, ensuring that I am fully informed about shipping timelines. This not only enhances the overall post-purchase experience but also makes managing customer expectations much more manageable. Additionally, I value the ability to monitor actual delivery performance versus the EDD, which provides transparency and insights into the efficiency of the delivery process. The ease of the initial setup is also commendable, making the onboarding process smooth and efficient. These features collectively enhance my experience with Narvar, providing both practical benefits and peace of mind. Review collected by and hosted on G2.com.

I am frustrated by occasional glitches that occur unexpectedly, which leads to the creation of support tickets. These glitches disrupt my workflow and add an extra layer of complexity to managing post-purchase tracking and returns. Review collected by and hosted on G2.com.

I really appreciate how Narvar enhances our shipment tracking experience. The ability to deliver customized tracking pages directly impacts our customer satisfaction positively. The implementation of delivery anticipation and delivery exception emails significantly reduces the workload on our customer service department. These emails proactively address the number one inquiry from our customers, effectively decreasing the number of interactions needed with customer service and enabling our team to focus on more valuable tasks. Moreover, I have observed an increase in tracking email deliverability, which contributes to fewer customers needing to reach out for tracking information. There is also a noticeable ROI as customers return through the tracking page to make additional purchases, which is a testament to the value Narvar adds to our business operations. Review collected by and hosted on G2.com.

I have encountered issues with Narvar's Magento extension, which did not function well out of the box for all use cases. This required additional customization to improve performance when using the Magento/Adobe Commerce extension. The system loads all product attributes when sending data, which can exceed Narvar's API request limit, creating challenges in managing data transfers effectively. Narvar logs an excessive amount of data by default, which can bloat the file system unless there is something set up to clear the logs periodically. I was disappointed with the Promise feature because the sales pitch implied it wouldn’t require additional coding, but in reality, significant coding was necessary, and it did not provide a return on investment for us. For smaller merchants, especially those with a single fulfillment center, Promise seems unnecessary and not worth the investment. The initial setup for Promise was not straightforward, as the integration needed to be built manually, rather than being an out-of-the-box solution. Review collected by and hosted on G2.com.