Narvar Reviews & Product Details

Understanding the service and how it improves our customers post-purchase experience was very well organized. Narvar delivers on what they promise and their implementation team is very organized and professional. The integration with our Magento 2 site was seamless and painless. The final customer facing UX/UI fits perfectly into our site experience. Review collected by and hosted on G2.com.

In regards to recent integrations of other site additions, it is very difficult to find something that we do not like about Narvar. I suppose if anything, the service comes with a significant price tag, however, in this case I think we get what we pay for in terms of a quality partner and customer experience. Review collected by and hosted on G2.com.

I find Narvar’s customer-facing returns portal incredibly easy to understand, which receives high marks from me for its simplicity and point-and-click functionality. It is profoundly convenient and serves as a real lifesaver when set up correctly, simplifying the return process. The automatic provision of shipping labels upon request enhances the workflow and removes any barriers in handling returns effectively. Additionally, the initial setup of Narvar was fairly simple, making it accessible without a massive learning curve or technical hurdles. Review collected by and hosted on G2.com.

I find contacting support and their response times could be improved, making them easier and quicker would be beneficial. Additionally, it would be helpful to have the capability to search for a name or an address within the Orders area, which is currently lacking. There are also issues with the timeframes not loading correctly on initial attempts. Often it requires refreshing multiple times, sometimes up to 10 times, on certain days to function properly, which is quite inconvenient. Review collected by and hosted on G2.com.

I like how Narvar eases managing and handling returns, especially with its APIs. The ability to accommodate customizations with return data structures is a standout feature. I also think the support from the Narvar team during implementation is great, making the initial setup smoother for us. Review collected by and hosted on G2.com.

I find the customization of the UI or web views in Narvar a bit challenging. It doesn't fully accommodate customer-specific needs, and I think they could improve by easing the complexity and offering additional customizable UI features. This would really help in tailoring better experiences per client requirements. Review collected by and hosted on G2.com.

I like that Narvar is a stable platform used by most carriers, making it easy to onboard new carriers. Its widespread recognition as a tracking event consolidator facilitates and accelerates new launches, helping us obtain shipment events and statuses from day one. Review collected by and hosted on G2.com.

We would like to be able to self serve more easily on EDD configurations for our carrier integrations. The website does not allow you to customize specific settings for each carrier.

We would also like Narvar to better work with us on fixing their EDD calculations. We had issues with a particular carrier where Narvar EDD calculations were pretty much matching manifested time stamps for milestones many days before actual delivery dates which was causing a lot of confusion for our members. Review collected by and hosted on G2.com.

Narvar is a great data visualization tool, I have been using it to help share Estimated Delivery Date findings with our team and it has helped us change routing, methodologies, and adjust goals. Review collected by and hosted on G2.com.

I wish there were more dropdowns in menus as opposed to me having to type it out, I also have trouble selecting multiple at one time. My biggest crux is that we have three banners that we operate over, and I can only look at one banner at a time, as opposed to just exporting or using the data in one larger set. Review collected by and hosted on G2.com.

I use Narvar for returns and exchange, and it solves most problems related to returns with the details available. I really like the reporting aspect because I can see returns, process them, and export all RMA data. The export feature is particularly helpful as it allows me to run a few tables and make decisions regarding returns and exchanges, or even change the return and exchange policy. The initial setup was very easy since we were dealing with a great team from day one. We use Narvar via Shopify, and it was our first choice. Review collected by and hosted on G2.com.

Nothing at this point. Review collected by and hosted on G2.com.

I like how Narvar makes the “after you click buy” part feel a lot less stressful. It keeps customers in the loop, reduces confusion around shipping and returns, and helps brands come across as more reliable and thoughtful. Overall, it feels like one of those products that quietly makes life easier for a lot of people. Being part of that is always cool. Review collected by and hosted on G2.com.

Honestly, since Narvar operates behind the scenes, a lot of customers don’t realize it’s Narvar improving their experience—they mostly just notice the brand. Because of that, the impact can sometimes feel a bit invisible, even when the work is genuinely making a difference. On top of that, working in a space that depends on carriers and retailers means you can’t always control every part of the experience end to end. That lack of control can be frustrating, especially when something goes wrong and it still reflects on the overall experience anyway. Review collected by and hosted on G2.com.

I find Narvar very easy to use, especially for return management. The onboarding process was smooth, which was great. Narvar makes the return journey very easy; it's simple to track order status, see how many SKUs are returned, and manage everything efficiently. It's been quite beneficial from a business perspective to monitor all the return statuses clearly. Review collected by and hosted on G2.com.

UI can be a bit better Review collected by and hosted on G2.com.

I really appreciate Narvar's intuitive platform, which makes it easy for me to make updates myself, like creating seasonal updates to keep our emails fresh and aligned with different seasons and holidays. The ease of use is a major plus for me. Additionally, the customer support is really helpful, offering assistance with strategic planning and execution, and they're great at helping us identify opportunities to grow. Their ability to translate complicated ideas into actionable optimizations is great and makes us more efficient and impactful. Review collected by and hosted on G2.com.

I think the only real pain point has been introducing more dynamic elements into our email specifically, but I don't know that this is a limitation on Narvar or rather just a limitation of email in general and the information that's able to be passed on a customer to customer basis to make things more dynamic and personal. Obviously, the tracking page has a lot of functionality that the email does not, and that's ultimately where we're trying to push people to. But just personalizing email (ie Product Recs) is something I wish was possible/easier. I also wish they offered formal A/B testing capabilities for email. Review collected by and hosted on G2.com.

The platform is super simple to use and is user friendly for both front end customer and back end for our team to offer support. The support from their team has been great when when our team has needed assistance. Review collected by and hosted on G2.com.

We use Shopify and are currently using the Hub on two brands and the app on another. While the app is amazing and easy to use, the hub is still a bit on the outdated side in finding and utilizing the information I sometimes need. Such as a reprint for QR codes. Review collected by and hosted on G2.com.