# Sinch MessageMedia Reviews **Vendor:** Sinch **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 48 ## About Sinch MessageMedia Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use. Join over 70,000 global customers in healthcare, education, retail, and other industries that have scaled their business via our easy-to-use messaging platform. We’ve got a wide range of features and pricing plans ready to take your conversational messaging to the next level. Try it for free. • Bulk SMS marketing campaigns • Appointment reminders • Automated notifications and alerts • Staff communication • 1-on-1 or two-way conversations • A wide range of integrations for your CRM, ERP, or social media • Web portal • API solution You can have all these, and more. Start sending business SMS today. ## Sinch MessageMedia Pros & Cons **What users like:** - Users find the **customer support team to be easy to talk to and incredibly helpful** , ensuring timely assistance and efficient issue resolution. (6 reviews) - Users value the **helpful customer support** from Sinch MessageMedia, enhancing their connectivity and satisfaction significantly. (4 reviews) - Users find the **ease of use** of Sinch MessageMedia exceptional, enjoying quick support and straightforward setup. (3 reviews) - Users value the **quick and helpful staff support** of Sinch MessageMedia, enhancing their overall experience significantly. (3 reviews) - Users commend the **exceptional support and connectivity** of Sinch MessageMedia, enhancing client interactions and business effectiveness. (2 reviews) - Users appreciate the **easy communication** facilitated by Sinch MessageMedia, enhancing efficiency and client interactions significantly. (2 reviews) - Easy Setup (2 reviews) - Efficiency (2 reviews) - Fast Service (2 reviews) - Connectivity (1 reviews) **What users dislike:** - Users express frustration over the lack of a **contact phone number** , noting email as the only communication option. (1 reviews) - Users experience **integration issues** with Sinch MessageMedia, especially with HubSpot, affecting their reliance on notifications. (1 reviews) - Users find the **limited features** of Sinch MessageMedia concerning, especially the lack of an Authenticator app for 2FA. (1 reviews) - Users are concerned about the **absence of an Authenticator app for 2FA** , which impacts security and usability. (1 reviews) - Users express frustration with the **lack of customer support contact options** , relying solely on email for assistance. (1 reviews) ## Sinch MessageMedia Reviews ### 1. Exceptionally Helpful Support, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Sinch MessageMedia?** I like the ease of using Sinch MessageMedia. It's convenient, making it a good experience. The support desk is very helpful and quick, resolving my issues promptly. I also appreciate that it was very easy to set up, as the help desk supported us every step of the way. I would recommend it on a scale of one to 10 as a 10, mainly because of how easy it is to set up. The team on the help desk is quick in sorting out my access issues as a staff member. **What do you dislike about Sinch MessageMedia?** nothing that I am aware of. **What problems is Sinch MessageMedia solving and how is that benefiting you?** I use Sinch MessageMedia to contact clients and remind them of their appointments, which is very convenient. ### 2. Simple, Effective, and Reliable SMS Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Hazel d. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Sinch MessageMedia?** I like that Sinch MessageMedia is simple and effective. The ease of use right from the start and the easy-to-navigate app are great. I also appreciate the clear and straightforward messaging about fees and usage. Setting it up was very easy and the customer support is prompt and helpful, especially Ricardo Flores who addressed my issues swiftly. **What do you dislike about Sinch MessageMedia?** I can’t integrate existing form into Sinch. I have to make up a new form using Sinch **What problems is Sinch MessageMedia solving and how is that benefiting you?** Sinch MessageMedia is simple, effective, and easy to use right from the start. It helps me with login issues thanks to prompt support, and offers clear messaging about fees and usage. ### 3. Easy to Use Bulk Messaging That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Sinch MessageMedia?** Easy to use and being able to send bulk messages. **What do you dislike about Sinch MessageMedia?** SMS limit although this is reasonable to have limits. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Contacting multiple clients at the same time - its effective and efficient. ### 4. Fast, Helpful Online Support with Quick Agent Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Poonam S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Sinch MessageMedia?** Online support and quick reply by agent. **What do you dislike about Sinch MessageMedia?** Process and steps needs to be simpler and clearer **What problems is Sinch MessageMedia solving and how is that benefiting you?** Registration expiry of our sub account numbers. It is but I need more detailed knowledge for future so we can handle our account more easily ### 5. Easy Setup, In-Demand Service with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jayanath W. **Reviewed Date:** October 20, 2025 **What do you like best about Sinch MessageMedia?** I have been using Sinch MessageMedia for about 6 years, primarily for Email to SMS, which I find incredibly useful. The setup process was remarkably easy, which was facilitated by the helpful support from the account manager. Moreover, Joyce Anne Marasigan from the support team was exceptionally helpful, addressing my inquiries and resolving my issues efficiently. The service is in demand, making it an easy product to sell, which benefits my business greatly. **What do you dislike about Sinch MessageMedia?** I find the absence of support for an Authenticator app for 2FA somewhat concerning, as implementing it would enhance user security. **What problems is Sinch MessageMedia solving and how is that benefiting you?** I find the product easy to sell as it is an in-demand service. ### 6. Quick Responses and Friendly Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Dulantha R. | Product and Management Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Sinch MessageMedia?** Quickly attend on the matters raised to them. And staff is more friendly. **What do you dislike about Sinch MessageMedia?** No contact phone number. I saw that email is the only option to contact them. **What problems is Sinch MessageMedia solving and how is that benefiting you?** I could not access my Sinch Message Media Account because I did not receive the verification code to my email. ### 7. User-Friendly Platform with a Straightforward, Easy-to-Navigate Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Sinch MessageMedia?** The platform is user-friendly and easy to use, with a straightforward interface that makes it simple to navigate. **What do you dislike about Sinch MessageMedia?** I’ve only just started using it, so I can’t comment on any dislikes yet. **What problems is Sinch MessageMedia solving and how is that benefiting you?** It delivers messages quickly and can be sent to multiple staff members or clients all at once. ### 8. Five-Star Support, Effortless Client Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro P. **Reviewed Date:** November 06, 2025 **What do you like best about Sinch MessageMedia?** I really appreciate the help and support I received, which was instrumental in solving my issue with Sinch MessageMedia. The assistance provided was evidently effective, earning a favorable five-star rating from me. I find Sinch MessageMedia particularly valuable for enhancing my connectivity with clients, making interactions smoother and more efficient. **What do you dislike about Sinch MessageMedia?** NA **What problems is Sinch MessageMedia solving and how is that benefiting you?** I find Sinch MessageMedia makes it easier to connect with my clients. ### 9. Convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Sinch MessageMedia?** It is very convenient and easy to use. It really helps make my job much easier. **What do you dislike about Sinch MessageMedia?** Nothing really it all works just as I need **What problems is Sinch MessageMedia solving and how is that benefiting you?** Getting in touch with my patients ### 10. Exceptional Help Desk Support and Friendly Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Ma. Abigail L. | Senior Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sinch MessageMedia?** Agents are easy to talk to. I always get the help I need every time I contact their Help Desk. **What do you dislike about Sinch MessageMedia?** None. All is good. No issues with the tool. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Issues with user credentials and login. ### 11. Great Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Praneeth R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Sinch MessageMedia?** The product is easy to use and the support was quick **What do you dislike about Sinch MessageMedia?** Nothing that I can think of, everything worked out as expected **What problems is Sinch MessageMedia solving and how is that benefiting you?** Sending SMS, MMS and WhatsApp to my customers, It was easy to close deals through follow-ups and the communication got way smoother ### 12. Finally a solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Sinch MessageMedia?** Sinch MessageMedia has made it possible for our entire staff to communicate directly with our clients via SMS from a unified inbox, AND have SMS communication automatically populate on our client profiles within Zoho CRM. The sales and service staff have been very supportive and wonderful to work with as well. The onboarding process made it a breeze to implement, and using MessageMedia is super easy from the portal AND through our CRM extension. **What do you dislike about Sinch MessageMedia?** I wish notifications were a bit more streamlined. We've worked out some email notifications but haven't yet been able to configure notifcations through the CRM extension as I'd like. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Sinch MessageMedia is allowing our entire staff to use a unified inbox and view/track all SMS communication with our clients. Our phone system was previously only allowing one user to text to/from our main phone number, and the communication was not going into our CRM at all. MessageMedia + Smooth Messenger extension is solving both of these problems for us! ### 13. Easy to Use, wish there was more integration **Rating:** 4.0/5.0 stars **Reviewed by:** Addison H. | Admissions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Sinch MessageMedia?** I really liked that MessageMedia would send me an email when I got a text. Less messages were missed! **What do you dislike about Sinch MessageMedia?** Occasionally, if someone texted twice within a certain time frame, I wouldn't get that email, which I had come quite reliant on. I wish the integration with HubSpot was a little better. **What problems is Sinch MessageMedia solving and how is that benefiting you?** When we were actively using it, it made communications between us and potential students so much easier! Their enrollment process was much smoother. ### 14. Great platform so far **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Producer/DJ - Club Indigo, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Sinch MessageMedia?** Zoho CRM integration - I love that it is fully embedded into Zoho! **What do you dislike about Sinch MessageMedia?** Nothing yet! We are new and so far it's been a great experience. Our first called with Racheal Rhee was pleasant and informative. Thank you, Racheal! **What problems is Sinch MessageMedia solving and how is that benefiting you?** Seamless integration into Zoho CRM and designing automated workflows for our customers. ### 15. Stay away from synch Message Media!! **Rating:** 0.5/5.0 stars **Reviewed by:** Ivy Z. | Spa Manager/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Sinch MessageMedia?** I do not like anything about the company I used a company that they bought out and was switched to them **What do you dislike about Sinch MessageMedia?** Their customer service is terrible, and they take away alloted number of texts for your account even if they failed to send. So you can end up spending hundreds of dollars and not have any texts go out then when you call to ask them to reinstate they tell you they'll do it. Someone will call you back and they never do! **What problems is Sinch MessageMedia solving and how is that benefiting you?** They created more problems than they solved We tried to use them for last-minute SMS for spa specials it was a disaster! ### 16. Happy customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Sinch MessageMedia?** We were able to integrate with our CRM system for a seamless flow for our nonprofit program. It has helped increase our engagement and efficiency. The customer support was helpful with our development person in getting the integration flowing smoothly. **What do you dislike about Sinch MessageMedia?** It was initially difficult to get our account started as I had to consult with a sales person. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Getting our volunteers to complete the survey when they do not keep up with their emails. ### 17. It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Judson B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Sinch MessageMedia?** We use Message Media to stay in contact with our Realtor clients and potential clients. It's all BtoB photography services. We have gained several new customers over the last six months and won back several more old customers. Multiple times, we have heard from existing customers that "I didn't know you offer that service to." It works so well for us that we may never send out print media again. Also, the system allows us to send a photo with the message which is huge for a photography company. The customer service is aweome. You are working with a person that knows your account and not a call center. I highly recomended to everybody but my competitors. **What do you dislike about Sinch MessageMedia?** I really can't think of anything I dislike about the service. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Print media is expensive!!! We have about 700 customers and it would cost me $500 just to do one mailing, and that's with us printing the media inhouse. It has allowed us to reach our customer base effeciently and put our message in front of potential customers. It just simply works. ### 18. The overall and ongoing experience with Sinch MessageMedia has been Awesome for our company! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Sinch MessageMedia?** We are really pleased with Sinch MessageMedia and glad we made the switch from Swell. Our entire company uses Sinch daily. Plus the intergration with Zoho CRM has been great! I really wanted to thank the Team over at Sinch. Epecially Grant, Justin, Francico and Jeremy for their ongoing support. **What do you dislike about Sinch MessageMedia?** We wanted to text enable our exsisting 800 number and it to. Note: This was a carrier issue not a Sinch issue. Also on the home page on the HUB will not load proporly. You have to keep hitting try again to get it to load. I am working with them to get that fixed. Other that those to things we were able to get everything set up and implemented. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Our customers have certain taxes due during the year to stay in full compliance in the transporation space. Sinch MessageMedia has made reminding our current clients when things are due which in turn as made for some happy customers and more revenue for our company. Response times has improved significantly with my Sales reps for new customers on our websites with the Sinch Chat Box feature/HUB intergration. Being able to reach out to new customers with a Text, Email and Phone call has captured more business for our company. Sich MessageMediea has be a very cost effective solution for Motor Carrier HQ for all of our texting needs. ### 19. Great support from Kevin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Sinch MessageMedia?** Amazingly fast customer support from Kevin. He was attentive, looped in the proper channels and had the fix. **What do you dislike about Sinch MessageMedia?** A bit of a tedious process getting everything signed up and connectted. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Taking the information our company gathers and putting value behind it by being able to easier communicate with customers. ### 20. Sinch Message Media Onboarding review **Rating:** 4.5/5.0 stars **Reviewed by:** Rick H. | Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Sinch MessageMedia?** Customer service, number of features, ease of integration **What do you dislike about Sinch MessageMedia?** To be determined. Its tough to say because we are new **What problems is Sinch MessageMedia solving and how is that benefiting you?** Reaching our patients and clients ### 21. I choose MM for every domain (site) that we are launching in our company. has become my first option **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch MessageMedia?** definitely, customer service has been the key to working smoothly for all these years that we have been along MessageMedia. Also our guy (Alex Pittel) is the best one , offering always solutions for every problem that comes up in our daily routine. **What do you dislike about Sinch MessageMedia?** They way to pull out "unsubscribe" users. It's too difficult to get how many unsubscribed people we have per day. It should be like the "deliverability reports", to get more granular data. **What problems is Sinch MessageMedia solving and how is that benefiting you?** deliverability; either we get a 10DLC or TFN or a shortcode we know that by the customer support recommendation, we will reach the desired deliverability that sometimes with other platforms we don't reach. ### 22. Mass texting with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Elesha J. | Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Sinch MessageMedia?** I love the fact that we can send Mass text message in minutes. **What do you dislike about Sinch MessageMedia?** There isn't anything I like so far with Sinch. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Our current CSM limits us to 250 texts at a time and it was very difficult to segment out 250 people at a time. ### 23. Best Messaging vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Tejasv A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch MessageMedia?** When we were looking out for a Message Vendor in NZ area, we came across a few but Message Media was the one who communicated very professionally and handled everything very efficiently. There was pure ease of use and easy to implement and integrate. Customer support is very active and they provide a lot of features. **What do you dislike about Sinch MessageMedia?** They should expand in their reach in areas they are not covering yet because we wan to use the same Message vendor in all our locations. **What problems is Sinch MessageMedia solving and how is that benefiting you?** We needed an SMS vendor in the NZ area and thats how I came across MessageMedia. It's been a really great experience with them. ### 24. This program has allowed me to maximize my audience while minimizing the time spent. **Rating:** 5.0/5.0 stars **Reviewed by:** Michele B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch MessageMedia?** I can generate different messages for different locations as well as personalize them. **What do you dislike about Sinch MessageMedia?** I actually haven't found anything that I didn't find helpful. I love that the program is super easy to use and understand. **What problems is Sinch MessageMedia solving and how is that benefiting you?** I am able to reach out to thousands of customers at once in less than a few minutes. This allows me to grow my business and communicate efficiently with large numbers of people simultaneously. ### 25. A simple way to communicate! **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch MessageMedia?** Sinch MessageMedia is easy to use. You can send group messages or a single message in no time at all. This has been a great addition to our business to update the way we can communicate. **What do you dislike about Sinch MessageMedia?** There is nothing that we dislike about MessageMedia. **What problems is Sinch MessageMedia solving and how is that benefiting you?** We do not have to use our personnel devices to communicate with customers. It is all in one nice easy to use place and on one screen! ### 26. friendly **Rating:** 5.0/5.0 stars **Reviewed by:** sade t. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Sinch MessageMedia?** Very easy to use platform and easily to connect with an agent if i need help or have qustions **What do you dislike about Sinch MessageMedia?** Nothing so far, we just started using today **What problems is Sinch MessageMedia solving and how is that benefiting you?** the ease of having to sed each employee an email or text ### 27. New sign up **Rating:** 3.5/5.0 stars **Reviewed by:** Varuna T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Sinch MessageMedia?** Easy of use, the UI, two way texting. customer support was east to reach and the integration with Pulse is key **What do you dislike about Sinch MessageMedia?** Sometimes we cannot access message history easily **What problems is Sinch MessageMedia solving and how is that benefiting you?** Client communication ### 28. Quick setup and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch MessageMedia?** Ease of use, simple and easy-to-use integration. No hassle use. Easy to administer and quick delivery. What more could you ask for? **What do you dislike about Sinch MessageMedia?** The billing blocks. Having to by messages in blocks instead of a per-message pay-as-you-go. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Integration of internal applications to provide real/near real-time communications to a large and diverse group. ### 29. Deliverability, competitve pricing and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Senior Marketing Executive & Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch MessageMedia?** Their deliverability times, competitive pricing and the support that they offer **What do you dislike about Sinch MessageMedia?** Can be clunky when interacting with Hubspot **What problems is Sinch MessageMedia solving and how is that benefiting you?** Solving our SMS marketing and allow us to deliver marketing based SMS's in a timely manner to support our key sales and promotional activations ### 30. MessageMedia for employee notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Garet W. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Sinch MessageMedia?** Message Media is easy to learn and is very useful to send out employee notifications. **What do you dislike about Sinch MessageMedia?** We haven't learned how to link to our active employee account list, but I believe it is possible. **What problems is Sinch MessageMedia solving and how is that benefiting you?** We needed a method to communicate with employees that was quick and easy... both for Human Resources and the recipients. Our employee base includes some people who are non-tech savvy and this was a good solution. ### 31. Easy to use and a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Nick W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch MessageMedia?** Integration with our system and the ability to actively communicate with our customers **What do you dislike about Sinch MessageMedia?** Nothing at present time the product suits our needs and requirements **What problems is Sinch MessageMedia solving and how is that benefiting you?** Communication to our customers with information relating their activities. ### 32. So simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Sinch MessageMedia?** Sinch was easy to integrate to our POS system and very user friendly back end portal. **What do you dislike about Sinch MessageMedia?** Nothing so far! Have to use it more frequently to find out! **What problems is Sinch MessageMedia solving and how is that benefiting you?** Allows us to faster communicate to our customers. Less phone time. ### 33. Great way to communicate with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Sinch MessageMedia?** The ability to text's clients, get a response, and have the full communication saved in Smart Advocate and available for everyone working on the file to view the communication. **What do you dislike about Sinch MessageMedia?** I have nothing no complaints about MessageMedia. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Ease of communication as clients are moving more and more to texting instead of email. ### 34. Great combined solution for mass texting and one-to-one texting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Sinch MessageMedia?** I liked that you can do mass SMS campaigns but also respond in a one to one manner with people who respond. **What do you dislike about Sinch MessageMedia?** The interface is a bit clunky and it's difficult to manage replies. I haven't tried the new mobile app yet but hopefully that's an improvement beyond a largely web only experience. **What problems is Sinch MessageMedia solving and how is that benefiting you?** For us, it solved the problem of mass SMS campaigns that allowed us to get higher open and click through rates. ### 35. An SMS must have for Hubspot! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Sinch MessageMedia?** The tracking and ease of use and the customer service is awesome! **What do you dislike about Sinch MessageMedia?** Haven't found any negatives and don't expect to **What problems is Sinch MessageMedia solving and how is that benefiting you?** This has helped us stay connected with our Leads better. The response to SMS is so much better than emails most of the time. ### 36. Sinch Message Media has been a very good way of communicating with our workers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Sinch MessageMedia?** Very easy to use, and they set up a call with me which was extremely helpful in learning how to use it. **What do you dislike about Sinch MessageMedia?** I was a little confused how to link everyone together but that was resolved. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Allowing us to contact all of our field employees and get the word out about different hazards. ### 37. Great way to communicate with patients, we love Message Media, been using them for about 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch MessageMedia?** Easy to manage and navigate, use it all day long **What do you dislike about Sinch MessageMedia?** We used to get notications to our email when we had a respsonse,but not any longer. **What problems is Sinch MessageMedia solving and how is that benefiting you?** no problems ### 38. Awesome interface and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Sinch MessageMedia?** There's a zillion messaging apps out there, but this one is the best. It's feature rich without being overly complicated. Pricing is competitive and supporty is 10/10. Highly recommended. **What do you dislike about Sinch MessageMedia?** Wish there were a delay on SMS sending but they are working on adding it! **What problems is Sinch MessageMedia solving and how is that benefiting you?** Communicating with our customers at scale in a 2-way manner. ### 39. Safety Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Sinch MessageMedia?** Boosting messages in an instant across my entire project. **What do you dislike about Sinch MessageMedia?** Ability to send messages from my phone to the masses. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Safety alerts ### 40. Sinch is a sinch! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch MessageMedia?** We were able to quickly pass through A2P registration with the help of the team. For exmaple, what took us 2 days, tooks us weeks on competitors. **What do you dislike about Sinch MessageMedia?** The inability to send WhatsApp : ( - internationally this is more important to us. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Sending direct SMS to our growing user base. ### 41. The service works great and it's affordable compared to the competitors. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch MessageMedia?** The price and the service. It all works very well. **What do you dislike about Sinch MessageMedia?** Setting up new users involves several steps. I wish that part was easier. It works great when they are set up. **What problems is Sinch MessageMedia solving and how is that benefiting you?** We use it to communicate with our members. It works great for that. ### 42. Works very well for specific use cases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Sinch MessageMedia?** Company is easy to work with and their reps are eager to help. **What do you dislike about Sinch MessageMedia?** Seems like their prduct vision and execution is slow **What problems is Sinch MessageMedia solving and how is that benefiting you?** Allows staff to communicate directly with clients. SMS/MMS is much easier and more efficient than phone calls. ### 43. Solid service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch MessageMedia?** Consistent performance is the main thing that I appreciate about Message Media. **What do you dislike about Sinch MessageMedia?** NA is my answer since I do not have anything that I dislike. **What problems is Sinch MessageMedia solving and how is that benefiting you?** This software allows us to communicate with all employees. ### 44. Best systems and service out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Sinch MessageMedia?** It's quick integration with Zoho CRM and API **What do you dislike about Sinch MessageMedia?** Nothing really, once the App is finished I'll be chuffed **What problems is Sinch MessageMedia solving and how is that benefiting you?** Quickest way to quote is SMS ### 45. Works exactly how it is supposed to. Super easy interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch MessageMedia?** We use the software to convert email messages to texts. Works perfectly **What do you dislike about Sinch MessageMedia?** no complaints at all. Works exactly the way that I need it to. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Converting email alerts to text alerts. ### 46. MessageMedia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch MessageMedia?** The support team is awesome and very responsive. **What do you dislike about Sinch MessageMedia?** The webhooks are not editable and I cannot create copies for my subaccounts. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Using it for the SMS API within our product ### 47. Not very reliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Sinch MessageMedia?** We were able to share the same number between different users **What do you dislike about Sinch MessageMedia?** It wasn't reliable. It failed a few times when we had very low traffic. **What problems is Sinch MessageMedia solving and how is that benefiting you?** I am not using it anymore because of its reliability. We used it to communicate with our customers ### 48. Great messaging software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Sinch MessageMedia?** Easy setup for small or large scale application s **What do you dislike about Sinch MessageMedia?** Nothing so far. I feel that it supports my use case well **Recommendations to others considering Sinch MessageMedia:** It's a seamless and easy tool to use. **What problems is Sinch MessageMedia solving and how is that benefiting you?** Sendi no 2fa messages to customers ## Sinch MessageMedia Discussions - [What is MessageMedia SMS API/Gateway used for?](https://www.g2.com/discussions/what-is-messagemedia-sms-api-gateway-used-for) - [View Sinch MessageMedia pricing details and edition comparison](https://www.g2.com/products/sinch-messagemedia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+20%3A22%3A14+-0500&secure%5Bsession_id%5D=d2ff457e-8009-4d5c-823f-7fcdec2974a6&secure%5Btoken%5D=6ed11811cd7a6311f2e1f66624510b8ceda08a612ff4151a405a5dc40af051f0&format=llm_user) ## Sinch MessageMedia Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AroFlo](https://www.g2.com/products/aroflo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Sinch MessageMedia Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Support** - Documentation - Community Support - Professional Support **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Sinch MessageMedia Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (450 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (379 reviews)