# KrispCall Reviews **Vendor:** KrispCall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 356 ## About KrispCall KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. ## KrispCall Pros & Cons **What users like:** - Users appreciate the **ease of use** in managing calls and messages, finding navigation and implementation seamless. (125 reviews) - Users commend the **excellent customer support** of KrispCall, appreciating their quick responses and detailed guidance. (82 reviews) - Users find the **combox feature** incredibly helpful, streamlining customer inquiries and enhancing communication efficiency. (66 reviews) - Users appreciate the **reliability** of KrispCall, noting quick setup and clear, smooth call quality across devices. (57 reviews) - Users praise the **amazing call quality** of KrispCall, enabling seamless connections with clients and enhancing communication. (54 reviews) - Calling Features (45 reviews) - Users appreciate the **call recording** feature of KrispCall for enhancing communication efficiency in their daily tasks. (45 reviews) - Users appreciate the **user-friendly interface** and the **comprehensive client management system** of KrispCall. (45 reviews) - Calling Services (41 reviews) - Users appreciate the **easy number management** in KrispCall, enhancing their ability to connect with customers effortlessly. (41 reviews) **What users dislike:** - Users find the service **expensive** , especially with upfront charges before activation and limited discount opportunities. (28 reviews) - Users find KrispCall to have a **high cost** , especially for smaller teams and certain international call rates. (28 reviews) - Users desire **more phone number options** from various countries, particularly additional numbers from each US state. (22 reviews) - Users desire more **personalization options** in KrispCall, particularly for the interface and call report features. (20 reviews) - Users report occasional **lag and unclear voice quality** during calls with the KrispCall mobile app. (18 reviews) - App Functionality (11 reviews) - Delays (11 reviews) - Slow Performance (11 reviews) - Complex Processes (9 reviews) - Lack of Clarity (9 reviews) ## KrispCall Reviews ### 1. Easy, Reliable, and Affordable Calling for Overseas Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about KrispCall?** I work from the Philippines and had to call US numbers like government, private individuals, and companies. KrsipCall made my work lighter as it is easy to use. Very reliable for my work setup as I need to connect to clients and customers overseas. It is also cheap to call. I've used it for multiple hours already, and I just used around $10 credits. Their support is also always available and easy to reach out to. **What do you dislike about KrispCall?** I just don't like the message button on the right side. It covers the text field when I wanted to use the text messaging feature. **What problems is KrispCall solving and how is that benefiting you?** I work from the Philippines and had to call US numbers like government, private individuals, and companies. KrsipCall made my work lighter as it is easy to use. I used Google Voice before, but it had limitations, like we need to have a Google Workspace account, etc. ### 2. Good App-Based Calling, but Billing Needs More Transparency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about KrispCall?** KrispCall made it relatively easy to purchase a Brisbane local number and receive calls through the mobile app while overseas. The app-based calling feature is the main value for me, since it allows someone in Australia to dial a local number while I can answer from another country over Wi-Fi or mobile data. The support team was also responsive during setup and helped investigate a billing issue after I provided call details. **What do you dislike about KrispCall?** The onboarding and billing transparency could be improved. It was not immediately clear that Australian local numbers require verification, or exactly how charges would be calculated for inbound calls. During testing, some inbound calls from a Brisbane landline were initially charged at a much higher rate because the caller appeared as “anonymous.” Support investigated and credited the overcharge, which I appreciated, but I had to spend significant time analyzing the call detail report and following up. Clearer upfront explanations, easier access to itemized call charges, and more predictable billing would make the experience much better. **What problems is KrispCall solving and how is that benefiting you?** KrispCall is helping solve the problem of staying reachable through a local Australian number while living overseas and traveling frequently. In my case, the main benefit is that a family member in Brisbane can dial a local 07 number and reach me through the mobile app, without needing to understand international dialing or use a separate app. It also has potential value for future Brisbane-based business contacts, since it creates a local point of contact while I remain based in Japan. ### 3. Fast Setup, Powerful Features, and Great Support with KrispCall **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Aamir A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about KrispCall?** I like KrispCall, the registration process was very fast and smooth. It also has a lot of useful features, such as team management, VOIP numbers, reports, and credits. The dialer is amazing, and their customer support is great as well. **What do you dislike about KrispCall?** KrispCall is amazing, but it would be even more helpful for customers if they could add bundle packages for calling minutes. **What problems is KrispCall solving and how is that benefiting you?** We’re a small agency in Pakistan, and we were looking for a calling service that would let us make calls to different regions to generate sales. KrispCall provides exactly what we had been looking for for quite a long time. ### 4. Outstanding Support and Seamless Aussie Calling from Abroad. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about KrispCall?** The support before and the live support has been brilliant! The ease of using an Australian nymber to call Australian businesses is a game-changer for me as i live in Spain...OZ Folks don't pick up European numbers often. Thanks for this amazing set up. My pick up call rates have jumped from 3.45% to 35% on cold outreach alone. **What do you dislike about KrispCall?** Some of your support are either, young and maybe English light not be their 1st language, which is cool, however asking a direct question I had to really think clearly in how to ask to get a straight forward out of the box answer sometimes. But all good. Thanks **What problems is KrispCall solving and how is that benefiting you?** Pick-up rates have increased dramatically. Even though it's only the first week, whenever there was any misunderstanding, from my first time user side, the support team resolved it immediately. Thank you for the great help. ### 5. Intuitive Dashboard with Stellar Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Richard O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about KrispCall?** I find KrispCall easy to use and very intuitive, with a well-organized dashboard. The quality of calls is very clear, and messages arrive without lag or delay. I really appreciate the first-class customer service, and I want to give a special mention to Rutuja for calling to ensure the service was meeting my expectations, which I appreciated. I like the reliability and consistency of the service. The initial setup was very easy. **What do you dislike about KrispCall?** Nothing comes to mind. I will inform you if it does. **What problems is KrispCall solving and how is that benefiting you?** KrispCall allows me to stay in contact worldwide with clear call quality and no message lag. Its reliability and consistent customer service are especially valuable. ### 6. Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups **Rating:** 4.5/5.0 stars **Reviewed by:** Christian M. | Shift manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2026 **What do you like best about KrispCall?** Toll-free and local numbers can be obtained immediately, call blocking is very effective at blocking spam calls, ring groups distribute calls evenly across the team. **What do you dislike about KrispCall?** International rates for calls could be more competitive. Lack of some advanced analytics tools. **What problems is KrispCall solving and how is that benefiting you?** They were able to get us our toll-free number in minutes, not days. Spam call blocking has been very effective at reducing the number of junk calls reaching the team. Ring groups make sure customers don't have to wait too long for someone. ### 7. Instant Number Provisioning, Crisp UK Call Quality, and Handy Bulk SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Evan C. | Reservation Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about KrispCall?** Country number provisioning is instant. Bulk SMS for campaign follow-ups was a bonus feature we now use daily. Call quality to the UK is crisp. **What do you dislike about KrispCall?** WhatsApp integration is still listed as planned rather than live. That's a gap for clients who only communicate via WhatsApp Business. **What problems is KrispCall solving and how is that benefiting you?** I was juggling three SIM cards across client markets. KrispCall consolidated everything into one app and I look more professional to clients who see a local number. ### 8. KrispCall Revolutionized Our Communication Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Srushtidhar L. | AI Voice Agent & AI Automation Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about KrispCall?** KrispCall has been a game-changer for our communication workflow. The dashboard is super intuitive, making it easy to manage multiple numbers, track calls, and collaborate with the team. The call quality is consistently clear, and I love that everything, from call logs to voicemail,is neatly organized in one place. **What do you dislike about KrispCall?** Honestly, nothing major so far. A few small features I’d love to see in the future, but overall it already does more than most tools in this price range. **What problems is KrispCall solving and how is that benefiting you?** KrispCall helped streamline our outbound and inbound communication. We no longer juggle between tools, and our clients get a more professional calling experience. It’s saving us time and making our operations feel much more organized. ### 9. Cheaper International Calling with Surprisingly Accurate Voicemail Transcriptions **Rating:** 4.0/5.0 stars **Reviewed by:** Laurel I. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about KrispCall?** International calling rates are way cheaper than our old provider, voicemail transcriptions are surprisingly accurate. **What do you dislike about KrispCall?** Works reliably, would love to see dark mode added in future updates. **What problems is KrispCall solving and how is that benefiting you?** Honestly impressed with what we're getting for the price. We make international calls regularly and the rates are way better than what we paid before. The transcription thing is weirdly good - catches like 90% of words correctly. HubSpot integration worked smoothly which was a relief. ### 10. Efficient Connections with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ali A. **Reviewed Date:** December 24, 2025 **What do you like best about KrispCall?** I like how KrispCall is simple to use and quite efficient. It's very convenient to connect with my overseas clients through SMS, and having a local number while sitting in India is a big plus. The MMS feature is a great help, especially when people send photos. Compared to other apps I've used, KrispCall is more satisfactory in terms of call connectivity. **What do you dislike about KrispCall?** Sometimes the app hangs up and feels a bit slow. When talking to people, they occasionally complain about voice issues—not exactly voice breaks, but something like it runs a little slow. The interface can improve a little as well. **What problems is KrispCall solving and how is that benefiting you?** I use KrispCall to connect with overseas clients via SMS, enjoying the convenience of a local number. The MMS feature helps with receiving photos, and it offers better connectivity than previous apps I've used. ### 11. Reliable Cloud Calling for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Yoichi H. | L&D Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2026 **What do you like best about KrispCall?** KrispCall is a reliable and easy-to-use communication tool. The call quality is excellent, the interface is intuitive, and it has significantly improved our team’s efficiency. A solid solution for modern business communication. **What do you dislike about KrispCall?** Occasional call quality hiccups: Rare lag/echo or drops during peak hours or with weaker internet connections. **What problems is KrispCall solving and how is that benefiting you?** We can handle customer calls faster with call routing/IVR and fewer missed calls. The team can call and text from one shared platform, even when working remotely. It improves professional presence (dedicated business numbers instead of personal phones). ### 12. Easy IVR Builder and Unified Callbox That Keep the Team Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Judo K. | Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about KrispCall?** The IVR builder is genuinely easy - I setup a three-level menu in under an hour with no prior experience . The Unified callbox keeps the team alligned on which customer issues are open. Call recording quality is good and playback is fast. **What do you dislike about KrispCall?** We experienced 3 separate call drops incidents in the first week that prevented outbound calling. **What problems is KrispCall solving and how is that benefiting you?** still better than many voip providers ### 13. KripCall **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about KrispCall?** The initial application process for a number on KripiCall was quick and easy. They have excellent customer support and respond immediately to a query. Once activated it is easy to receive a call. **What do you dislike about KrispCall?** The initial application process for a number on KripiCall was quick and easy — until it came time for activation. At no point did they mention that a full FICA verification would be required, which ended up taking four days. This unexpected delay caused major setbacks for our business, as we urgently needed the number. To make matters worse, once the number was finally activated, it didn’t work. We had to follow up with support to get it fixed — something that should have been tested on their end before releasing it to the user. Adding to the frustration, KripiCall charges the subscription fee even before your number is activated. Paying for a service you can’t use yet is unacceptable. They need to be far more transparent about the process from the start, especially for users relying on this for time-sensitive business needs. **What problems is KrispCall solving and how is that benefiting you?** Replacing Clunky Hardware with a Unified Cloud System. Bringing All Calls, Texts, and Voicemails into One Place. Smarter Call Handling & Management Tools ### 14. Crystal-Clear Calls with Simple Setup and Budget-Friendly Plans **Rating:** 4.0/5.0 stars **Reviewed by:** Deon G. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about KrispCall?** Crystal clear calls, simple setup, excellent integration options, and budget-friendly plans. **What do you dislike about KrispCall?** Some lag during busy hours and reporting customization is limited. **What problems is KrispCall solving and how is that benefiting you?** This platform has enhanced our communication efficiency and team accountability. The ability to manage multiple business numbers from one place is a game-changer. We've seen better call management and improved customer engagement since switching to KrispCall. ### 15. Convenient Browser-Based Calling, Useful SMS, and Easy Team Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia P. | Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about KrispCall?** Browser-based calling is convenient, SMS features are useful, easy to add new team members. **What do you dislike about KrispCall?** everything is pretty good, i dont have any complain. **What problems is KrispCall solving and how is that benefiting you?** Honestly didn't expect much when we first tried it, but KrispCall surprised me. Being able to make calls right from the browser without installing anything is super convenient. ### 16. Super Easy Setup, Clear Audio Calls, and Fair Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Alicia C. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about KrispCall?** Super easy to get started, audio calls are clear, Pricing is fair comparatively to others. **What do you dislike about KrispCall?** Only thing i don't like is everytime i login i have to type captcha which i feel iritating. **What problems is KrispCall solving and how is that benefiting you?** before i was user of Ringcentral then i heard about krispcall and i thought to give it a try and surprisingly this one is good and pricing is also cheaper comparatively. ### 17. It Just Works: Reliable, Stress-Free Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Rita A. | Business Development Representative (BDR), Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about KrispCall?** If there's something really satisfying about using this tool is that it just works. No random issues, no confusion, no stress. We open it, make calls, and move on with our day. **What do you dislike about KrispCall?** Some features are slightly hidden once you learn it will be all fine. **What problems is KrispCall solving and how is that benefiting you?** It modernized our communication system completely. ### 18. Great first experience, really impressed so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Piper H. | Sales Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about KrispCall?** As someone new to these cloud phone system, I've got to say my experience with Krispcall has been surprisingly smooth. Setting up my voicemail gave me a tiny bit of trouble, but a support person jumped on chat and got me sorted in literally minutes. That kind of quick help makes a huge difference. **What do you dislike about KrispCall?** Honestly, I haven't really hit any snags yet. The whole system feels pretty intuitive and calls come through crystal clear. I'm genuinely impressed with how straightforward everything is. **What problems is KrispCall solving and how is that benefiting you?** Being an outside sales rep means I'm rarely at my desk. I'm always on the move. Krispcall has been a game-changer because it means I'm never out of touch. I can take calls, send texts and manage everything from my phone or laptop, no matter where I am. It's letting me stay connected with my customers and prospects seamlessly, which is huge for my productivity and closing deals. ### 19. All-in-One Cloud Phone Solution That Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about KrispCall?** All-in-one cloud phone system — KrispCall brings calls, SMS/texts, voicemails, and contact logs into a single unified platform, so you don’t need separate tools for each. **What do you dislike about KrispCall?** Limited advanced analytics compared to bigger competitors While KrispCall offers basic call analytics, call logs, and tracking, its advanced reporting features (like deep agent performance dashboards, predictive analytics, or AI-driven insights) are still not as strong as those provided by some larger, more established cloud-telephony platforms. For companies that need very detailed analytics for large support teams, this could feel slightly limiting. **What problems is KrispCall solving and how is that benefiting you?** KrispCall solves the problem of managing multiple phone numbers and business communications by bringing everything—calls, messages, voicemails—into one unified platform, so you don’t need multiple devices or SIM cards. ### 20. Easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about KrispCall?** It’s very simple to use and it’s dead simple. **What do you dislike about KrispCall?** Nothing to add right now, but it would be great if you offered more options like a monthly plan instead of charging per call. **What problems is KrispCall solving and how is that benefiting you?** I used Krisp a year ago, and now I’m back to using it again. The UI/UX is solid, and it’s dead simple to use. ### 21. Sophisticated Combox Feature That Streamlines Customer Inquiries **Rating:** 4.5/5.0 stars **Reviewed by:** Marco T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about KrispCall?** The combox feature is quite sophisticated, and it has been very helpful for my customer's business by directing inquiries to the appropriate channels. **What do you dislike about KrispCall?** The registration process must be followed quite strictly, which can be time-consuming, especially if you are setting up a local business number in Switzerland. **What problems is KrispCall solving and how is that benefiting you?** I run a rental business focused on family products, so it's important for me to direct customer inquiries to the appropriate channels and maintain a 5-star level of service. ### 22. Effortless, Reliable, and Intuitive—Krispcall Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about KrispCall?** After dealing with so many tools that fell short, Krispcall feels like a breath of fresh air. It’s incredibly easy to use, completely glitch-free, and everything just works. On top of that, the connection quality is excellent. I really like the user interface because it's intuitive and I can find all functionalities that I need really quickly. Their customer support is also really good, they were quick to respond when I had a question. **What do you dislike about KrispCall?** None that I encountered so far. Everything has been running smoothly! **What problems is KrispCall solving and how is that benefiting you?** I need to call international leads and not spend a fortune on those calls. KrispCall is functional, reliable and affordable! ### 23. Krispcall’s Seamless Microsoft CRM Integration Makes Calling Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Sean D. | Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about KrispCall?** Krispcall integrates with CRM like Microsoft so perfectly so it's too easy call from my CRM directly. **What do you dislike about KrispCall?** I wish there was a file sharing option and MMS options as a features in here. **What problems is KrispCall solving and how is that benefiting you?** In the past we used to lose deals cuz calls were going unanswered now the problem is almost solved. ### 24. Responsive, Helpful Support for A2P 10DLC Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Walter C. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about KrispCall?** I really appreciate how responsive and helpful they when it comes to getting A2P 10DLC Compliance done right. **What do you dislike about KrispCall?** There is nothing that I dislike at this time. **What problems is KrispCall solving and how is that benefiting you?** Submitting the A2P 10DLC Compliance Form for review so that I can begin sending SMS texts to prospective clients ASAP. ### 25. Power Dialer Boosts Call Volume Massively with Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle R. | Client Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about KrispCall?** The most loving feature in here i like is power dialer,it boosts call volume massively. Support is nice. **What do you dislike about KrispCall?** Some more integrations needed to be add up, other nothing major, all good so far. **What problems is KrispCall solving and how is that benefiting you?** personally now i feel like outbound and inbound calls are finally organized, teams works faster now. ### 26. A Great Virtual Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Kai C. | Event Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about KrispCall?** I really like our entire team can use the app on their personal phones. It keeps us reachable even when we are out of the office. Installing the app and moving our existing numbers to Krispcall was quick and easy. The mobility it offers without losing professionalism is a big win. **What do you dislike about KrispCall?** There is nothing major I would complain about. I compared it with a few other providers before choosing Krispcall and this one offered a better set of features with a simple setup. **What problems is KrispCall solving and how is that benefiting you?** We stared small but now have many field and office employees. Krispcall made it simple to manage incoming calls across the team. It provides us with shared access to voicemails and allows us to message each other directly within the app to share quick updates. It brought more structure and flexibility to how we handle calls. ### 27. Reliable and user-friendly communication platform for teams **Rating:** 4.5/5.0 stars **Reviewed by:** Saleem M. | Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about KrispCall?** KrispCall is incredibly easy to set up and use. I especially like the unified workspace feature, which makes managing personal and business numbers seamless. The call quality is consistently clear, and having access to international numbers at competitive rates is a huge plus. It's also great that everything is cloud-based, so I can access it from anywhere. **What do you dislike about KrispCall?** While the platform is generally solid, the mobile app could be more responsive—it occasionally lags during high call volumes. I’d also like to see more integration options with third-party CRM tools to improve workflow automation. **What problems is KrispCall solving and how is that benefiting you?** KrispCall has helped us streamline both internal and external communications by consolidating multiple phone numbers and call logs into one easy-to-use platform. It’s especially beneficial for managing remote teams and international clients, as it eliminates the need for expensive infrastructure. We no longer miss important calls, and our response times have improved significantly. The call recording and analytics features also help us monitor performance and maintain quality customer interactions. ### 28. Essential for Remote Work—Seamless and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** ABDOULAYE D. | Data Annotator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about KrispCall?** I work from home, and I wouldn't be able to function as an OPI without the phone number provided by KrispCall. **What do you dislike about KrispCall?** There isn't anything I dislike; it has simply made running my business easier, and everything operates smoothly. **What problems is KrispCall solving and how is that benefiting you?** Being able to keep a US phone number while living abroad is very convenient. It allows me to stay connected with friends, family, and services back in the United States without any hassle. ### 29. Organized Communication Made Easy, Minor Sync Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Jessie P. | Nail Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about KrispCall?** Krispcall has made our customer communication way more organized than before. I really appreciate how every call, note and SMS is tracked under the same contact profile, it makes it super easy for the team to know the full history instantly. **What do you dislike about KrispCall?** Sometimes the desktop app needs a quick refresh to sync activities from teammates in real-time. **What problems is KrispCall solving and how is that benefiting you?** It helps us centralize all client calls, messages and follow-ups in one place instead of jumping multiple tools. Call recording and shared notes have drastically reduced miscommunication inside the team. ### 30. Reliable Call Quality and Easy Management, Minor Interface Improvements Needed **Rating:** 3.0/5.0 stars **Reviewed by:** Miluz J. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about KrispCall?** What I like best about KrispCall is its reliability and clear call quality, plus how simple it is to manage multiple numbers and track communication history. **What do you dislike about KrispCall?** Overall, it works well, but I’ve noticed occasional call connection delays and the interface could be a bit more intuitive in some areas. **What problems is KrispCall solving and how is that benefiting you?** KrispCall solves the problem of handling multiple phone numbers and communication channels. It lets me make and receive calls from anywhere, keep records of conversations, and stay connected with clients without needing separate devices. ### 31. Crystal-Clear Connections: My KrispCall Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar s. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about KrispCall?** KrispCall has been a game-changer for my US outreach—crystal-clear connections, super-reliable service, and seamless integration with my workflow. Highly recommend for anyone needing quality VoIP calls! **What do you dislike about KrispCall?** They have charges for everything. Nothing is free but those fees are very low. **What problems is KrispCall solving and how is that benefiting you?** US Phone Presence: It gives me a local US number, which builds trust and credibility with American sellers, agents, and buyers. Seamless Calling: I can make and receive calls to the US without any delay, dropped calls, or poor audio – essential for quick deal negotiations. Multi-Device Access: I can access calls and messages from both mobile and desktop, keeping me flexible and productive. Call Recording & Logs: Helps me track conversations and follow up professionally – crucial for real estate follow-ups. ### 32. It works **Rating:** 2.5/5.0 stars **Reviewed by:** thomas k. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about KrispCall?** I liked that it was consistent with a normal phone application. Being able to see contacts in chronological order helped with keeping track of outreach and the ability to add contact notes helped with keeping track of conversations. **What do you dislike about KrispCall?** It took up to much of my time. Due to the volume of calls per week I made, it took too long for me to manually add contact information for each and every prospect. Works well as a dialer, but not well enough for my needs. **What problems is KrispCall solving and how is that benefiting you?** KrispCall was used for work purposes - it helped keep work separate from my personal phone, it was easily accessible on my work laptop, allowed me to make cold calls to prospects and keep track of conversations and outreach dates. Being able to search contacts in the "history" made it easy to find contacts I needed to outreach to now when the last contact was months prior. ### 33. Great for scalable customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Galilea M. | Portfolio Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about KrispCall?** I really love the Bulk SMS feature. It saves so much time when reaching out to multiple clients at once. It's smooth, easy to use and makes customer communication a lot faster. **What do you dislike about KrispCall?** Sometime the audio quality drops a bit, but I think that's mostly due to internet issues rather than the platform itself. **What problems is KrispCall solving and how is that benefiting you?** Krispcall is solving several key problems related to managing customer communication in a scalable and efficient way. It helps my team handle calls, messages and follow-ups all in one place without missing a beat. ### 34. Good Telephony Service **Rating:** 4.0/5.0 stars **Reviewed by:** Saul G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about KrispCall?** Krispcall makes international communication effortless. I can call clients in different countries with crystal clear sound quality. One of my favorite features is the direct integration with Pipedrive, I can initiate calls straight from my CRM without switching apps. **What do you dislike about KrispCall?** I didn't find any big issue to address yet to mention. Small problem appear sometime and solve by the support team. **What problems is KrispCall solving and how is that benefiting you?** Krispcall helps us to manage communication across a distributed team with varying schedules. ### 35. Easy to get international numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Jorja F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about KrispCall?** When I subscribe to KrispCall, I receive a Canadian number at no cost and I can easily purchases additional number from over 100 countries at reasonable prices based on my requirements. **What do you dislike about KrispCall?** I found small couple of issues that appear on the way and sorted it on time so there is no major problem to address now. **What problems is KrispCall solving and how is that benefiting you?** I need to grow my business international way and for this I need local country phone number to expand my business and this solve by the krispcall. ### 36. Convenient Client Texting from Our Business Number in One Organized Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ingrid S. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about KrispCall?** Mostli i like being able to text clients from our business number is super convenient.The SMS feature is integrated with calls in a platform which keeps everything organized. **What do you dislike about KrispCall?** What i don't like is message scheduling could be more better. **What problems is KrispCall solving and how is that benefiting you?** Better than other voip providers..... ### 37. Great Service and Support, But Lacks Add-Ons Like Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Jahangir H. | Administration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about KrispCall?** They give state wise perfect numbers and service was good. Agents are helpful and they reply instantly **What do you dislike about KrispCall?** They don't give the call tracking services And there is no adds on service, like i need call recording service but unfortunately i brought the essentials plan they didn't give adds on as call recording. This is the only problem still i found it **What problems is KrispCall solving and how is that benefiting you?** They have to set some adds on plan.. like call recording & tracking ### 38. Excellent Coaching Features **Rating:** 5.0/5.0 stars **Reviewed by:** Mirabelle D. | Nutrition Coaches, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about KrispCall?** I appreciate Krispcall's live call monitoring capabilities, particularly the call whispering and call barging features which have been incredibly useful for training our newer team members. **What do you dislike about KrispCall?** The reporting feature could be slightly more detailed. **What problems is KrispCall solving and how is that benefiting you?** The call whispering feature has become our go to training method for new hires. We can coach agents during live calls without disrupting the customer experience. The monitoring tools helps us catch issues early and maintain quality. ### 39. KrispCall- All in one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about KrispCall?** The onboarding process and guidance on each step. The other great thing you can add features as your business grow. The price is also economical. **What do you dislike about KrispCall?** The emails coming from different persons on initial stag. That was confusing. **What problems is KrispCall solving and how is that benefiting you?** I am using it for cold calling. It is apmlifying my outbound efforts. ### 40. All-in-one communication powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie T. | Founder of the company, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about KrispCall?** Krispcall truly brings all our communication under one roof. The unified system for calls, chat and even task management is fantastic. It's so easy to jump from a team chat to a client call and managing our global number feels effortless. The call quality is consistently clear, too. **What do you dislike about KrispCall?** Sometimes the mobile app can have a small hiccup or feel a bit slow during really busy periods, which is a minor annoyance. **What problems is KrispCall solving and how is that benefiting you?** We used to juggle too many communication apps, especially with our international clients. Krispcall has solved that by centralizing everything. Our team is way more efficient now and we're definitely more responsive to customers. It's simplified our whole communication setup, letting us focus on growth instead of managing multiple tools. ### 41. All-in-One Dashboard and Easy CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Tanaka A. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about KrispCall?** The main things I like about Krispcall, it can manage calls and messages all in one dashboard. Also it has easy to integrate CRM. **What do you dislike about KrispCall?** I feel like there are few features on it need to add more on it. **What problems is KrispCall solving and how is that benefiting you?** It provides quality of calls with noise cancellation. I can reach new customer all over the world easily with many country local numbers. ### 42. Buying and using a phone number is easy **Rating:** 4.5/5.0 stars **Reviewed by:** Raghav N. | Head of operations and shareholder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about KrispCall?** Krisp call is very good when it comes to being easy and fast to get. You can get an audio phone number for only 21 USD per month, plus balance to make calls. Their support is very quick; they resolve issues immediately, 24/7. Overall, it's value for money. **What do you dislike about KrispCall?** The main drawback is audio quality. A lot of my clients have pointed out that your phone line has issues; you are not audible. My device also is not that bad. This is something they need to improve. **What problems is KrispCall solving and how is that benefiting you?** I wanted a phone number. My phone already had two SIMs, so I needed to remove one of the SIMs to use an Australian eSIM. With KrispCall, I can get OTPs and calls with just a single app. ### 43. Great and highly secure **Rating:** 3.5/5.0 stars **Reviewed by:** Todd H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about KrispCall?** Quality app that does exactly what I had hoped it would do. I can seemlessly connect with contacts via sms or voice call. There is no delay in the voice call. Much better than previous apps I have used for this service. The customer support is very good, a representative is at hand on their chat 24/7. **What do you dislike about KrispCall?** KrispCall is overly concerned about safety it seems. This is a good thing, but sometimes can be an inconvenience. Also the setup process was a bit misleading in that after it was setup, the SMS to American numbers wouldn't work without an additional setup and fee involved. This should be made clear up front. **What problems is KrispCall solving and how is that benefiting you?** It solves our overseas contact problem very well. We are able to send messages direct to phone numbers instead of through online apps which are not always checked. A phone call or an SMS is a better way to get in contact with partners. ### 44. Effortless Call and Text Management **Rating:** 4.0/5.0 stars **Reviewed by:** Selena K. | Ecommerce Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about KrispCall?** The best part for us is how smooth it is to manage calls and texts together. I can switch between customer conversations easily and even send updates in bulk when needed. **What do you dislike about KrispCall?** While bulk features are great some of the reporting feel a bit basic. I wish there were more detailed insights and customization options to track performance more effectively. **What problems is KrispCall solving and how is that benefiting you?** Krispcall is solving several problems related to managing customer communication in a scalable way. ### 45. Reliable and easy-to-use calling solution for remote teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about KrispCall?** KrispCall has made it incredibly easy for me to manage business calls across multiple countries without the hassle of using a traditional phone system. The user interface is clean and intuitive, and I love how smoothly it integrates with my CRM. The virtual numbers and call routing features are perfect for handling client calls, and the ability to record conversations is a big plus for training and quality assurance. Their customer support team is also very responsive and helpful! **What do you dislike about KrispCall?** While the platform performs well overall, I’ve experienced occasional lags or delays when switching between call tabs or loading call history—especially during peak hours. I also hope they can add more integrations with third-party tools and expand the analytics section with more detailed insights. **What problems is KrispCall solving and how is that benefiting you?** KrispCall has streamlined my outbound and inbound communications by offering a single platform to manage multiple virtual numbers across different countries. This is especially helpful for my remote team and client-based work. It eliminates the need for traditional phone systems and SIM cards, reduces call costs, and improves our ability to monitor and record conversations for quality assurance and team training. The ease of integration and user-friendly dashboard save us a lot of time, and their responsive customer support is a bonus. ### 46. Consistently Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavishya Parashar . | Sales manager and coo, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about KrispCall?** They are giving good services and they are very quick and rushila is really helpful **What do you dislike about KrispCall?** Nothing I like the services I just feel the integrations are tricky **What problems is KrispCall solving and how is that benefiting you?** Helping me with outbound and customer support calls ### 47. Excellent Customer Service Inspires Confidence **Rating:** 4.0/5.0 stars **Reviewed by:** Eric W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about KrispCall?** The customer service could address my questions timely that made me felt confident of joining the plan. **What do you dislike about KrispCall?** I am satisfied for now but will try to understand other features which are not very clear for me so far. **What problems is KrispCall solving and how is that benefiting you?** Business numbers that I need for my business and also use for Whatsapp Business. ### 48. Smooth communication tool that keeps my team in sync **Rating:** 5.0/5.0 stars **Reviewed by:** Choi S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about KrispCall?** I like how easy it is to mange multiple conversations without feeling overwhelmed. Switching between calls, SMS and viewing past interactions feels very natural. **What do you dislike about KrispCall?** I wish there were quick-reply option for SMS. It would save me even more time during busy days. **What problems is KrispCall solving and how is that benefiting you?** Krispcall keeps every customer touchpoint organized automatically. My follow ups are more consistent now and I don't accidentally skip leads anymore. ### 49. Perfect solution for affordable global communication **Rating:** 3.5/5.0 stars **Reviewed by:** Edna K. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about KrispCall?** Krispcall made easy to get both UK and USA virtual number for my business. **What do you dislike about KrispCall?** The only things I'd like to see improved is faster customer support during peak hours. **What problems is KrispCall solving and how is that benefiting you?** It helps me maintain a local presence in multiple countries without the need for physical offices. It has significantly improved our lead generation due to people more likely trust local numbers. ### 50. Helps us stay on track with all our calls **Rating:** 5.0/5.0 stars **Reviewed by:** Jorja S. | Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about KrispCall?** Krispcall made things simple for us. Calls go to the right person automatically and we don't have to keep passing phones around. The analytics show us how our team is doing and we use that info to improve. Scheduling follow-ups is easy too and handling customer calls has become less stressful. **What do you dislike about KrispCall?** so far, we've had a smooth experience. A few more detailed filter options in the call analytics would be a nice addition, but not a dealbreaker. **What problems is KrispCall solving and how is that benefiting you?** We don't miss calls anymore and everyone knows what to do. It helps us manage customer support better, keep track of calls and plan our schedules without confusion. ## KrispCall Discussions - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment - [View KrispCall pricing details and edition comparison](https://www.g2.com/products/krispcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+19%3A59%3A04+-0500&secure%5Bsession_id%5D=897ba5ea-228e-4ca1-9065-683a085019cf&secure%5Btoken%5D=b40496bf15c1870c9f90fa537193d6b04ba86f714f9e8f518830ee1b39938eb4&format=llm_user) ## KrispCall Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## KrispCall Features **Channels** - Voice - Mobile SMS - Email **Platform** - Mobile Access - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - Call Management - Integrations - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Note Taking **Advanced Features** - Automated Attendants - VOiP Number ## Top KrispCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,552 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - 4.5/5.0 (395 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,348 reviews)