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Compare Aircall and KrispCall 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$12.00 1 per user/month (billed annually)
Aircall
Star Rating
(1,497)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKrispCall
Star Rating
(338)4.5 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in overall user satisfaction, boasting a significantly higher G2 Score compared to KrispCall. Users appreciate its user-friendly interface, which makes navigating the platform a breeze, enhancing the overall customer service experience.
- Users say that Aircall's implementation process is quick and intuitive, with many highlighting how easy it is to set up and start using. This is contrasted by KrispCall, which, while also praised for its simplicity, does not match the same level of user satisfaction in setup speed.
- Reviewers mention that Aircall's connection quality is consistently reliable, with advanced AI features that enhance the calling experience. In comparison, KrispCall users also report excellent connection quality, but some feel that Aircall's features provide a more robust experience overall.
- According to verified reviews, both platforms are well-regarded for their ease of use, but KrispCall edges out slightly with a higher score. Users appreciate its glitch-free performance and the convenience of connecting with clients through SMS, especially for international communications.
- G2 reviewers highlight that Aircall is particularly strong in call management features, receiving praise for its advanced call routing capabilities. Meanwhile, KrispCall users enjoy its affordability and straightforward calling experience, but some feel it lacks the depth of features found in Aircall.
- Users report that while both platforms offer good support, Aircall's support quality is slightly lower than KrispCall's. KrispCall users appreciate the responsive support team, which contributes to their overall satisfaction with the product.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
Aircall
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.8
1,215
8.9
314
Ease of Use
9.2
1,228
9.3
322
Ease of Setup
8.9
702
9.3
301
Ease of Admin
8.7
449
9.1
96
Quality of Support
8.6
1,125
9.0
308
Has the product been a good partner in doing business?
8.2
437
8.9
94
Product Direction (% positive)
8.8
1,177
7.7
313
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
587
|
Verified
9.2
115
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
368
8.7
115
7.9
440
|
Verified
8.1
93
Generative AI
7.8
236
7.6
62
Functions
8.8
566
|
Verified
8.6
96
8.7
549
|
Verified
Feature Not Available
8.8
536
|
Verified
8.5
92
Feature Not Available
8.4
94
8.7
473
|
Verified
8.4
107
8.9
494
|
Verified
8.7
111
8.8
516
|
Verified
8.2
60
8.8
473
|
Verified
8.5
85
Agentic AI - Contact Center
8.2
94
8.3
25
8.7
99
8.3
28
8.4
94
8.1
25
8.2
93
8.3
24
Administrative
8.8
561
|
Verified
8.7
96
8.9
564
|
Verified
8.9
94
8.8
586
|
Verified
8.9
117
9.1
511
|
Verified
8.6
88
Feature Not Available
8.1
83
Platform
8.3
189
Feature Not Available
8.7
212
9.1
24
8.8
209
Feature Not Available
9.0
216
9.4
27
9.0
221
8.9
19
8.8
206
9.2
28
8.9
205
9.3
17
Generative AI
7.5
115
7.2
15
Workforce Management
9.0
209
9.0
25
8.9
206
8.8
19
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
7.5
6
8.2
19
5.7
5
8.3
20
Not enough data
Administrative
9.1
222
9.7
24
8.9
220
9.1
21
Platform Basics - VoIP Providers
8.9
19
Feature Not Available
8.9
19
8.8
15
8.6
18
Feature Not Available
8.6
18
8.1
14
8.2
17
Feature Not Available
8.0
17
8.5
12
Basic Communication
8.9
350
|
Verified
9.5
117
Feature Not Available
Feature Not Available
Feature Not Available
9.2
106
Feature Not Available
Feature Not Available
8.2
227
|
Verified
Feature Not Available
8.7
256
9.0
77
Agentic AI - VoIP Providers
9.0
8
7.5
6
8.8
8
Feature Not Available
9.0
8
7.9
7
8.8
8
7.2
6
Access
8.4
256
8.3
77
8.3
265
|
Verified
8.0
96
8.7
282
|
Verified
Feature Not Available
Advanced Features
8.1
268
Feature Not Available
Feature Not Available
8.4
72
8.8
303
|
Verified
9.4
121
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.9
28
7.8
47
7.4
45
Calling
9.3
450
8.7
137
8.7
403
Feature Not Available
9.2
444
8.7
86
9.2
452
9.0
126
8.4
48
8.0
38
Contacts
8.9
437
8.4
97
8.7
417
8.8
76
Feature Not Available
8.6
77
Insights
8.6
434
9.2
130
8.7
420
9.0
120
Feature Not Available
8.7
103
7.7
365
Feature Not Available
Feature Not Available
Feature Not Available
7.7
48
7.8
26
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and KrispCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
KrispCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
12.5%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.5%
Computer Software
6.3%
Consulting
5.7%
Other
57.7%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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