Compare Aircall and KrispCall 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (78.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$12.00 1 per user/month (billed annually)
Aircall
Star Rating
(1,564)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKrispCall
Star Rating
(351)4.5 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless integration with popular CRMs like HubSpot and Salesforce. Users appreciate the ability to easily navigate the platform and manage calls and SMS efficiently.
- Users say that KrispCall offers a solid SMS feature, which is particularly convenient for businesses needing to communicate with clients. The integration of SMS with calls helps keep everything organized, making it a valuable tool for customer interactions.
- According to verified reviews, Aircall's implementation process is notably quick and straightforward, with users highlighting the rapid setup and ease of onboarding. This is a significant advantage for teams looking to get started without extensive delays.
- Reviewers mention that while KrispCall provides good customer service, Aircall's support quality is often highlighted as a strong point, with users noting the responsiveness and helpfulness of the support team when issues arise.
- G2 reviewers indicate that Aircall has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users frequently mention the call management features and the ability to record calls, which enhances their operational efficiency.
- Users report that KrispCall is more budget-friendly, with a lower entry-level price, making it an attractive option for small businesses. However, some users feel that this comes at the cost of fewer advanced features compared to Aircall, which may be more suitable for growing teams.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
Aircall
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.8
1,252
8.9
326
Ease of Use
9.2
1,268
9.3
334
Ease of Setup
8.9
743
9.3
313
Ease of Admin
8.7
452
9.1
100
Quality of Support
8.6
1,160
9.0
320
Has the product been a good partner in doing business?
8.2
440
8.9
98
Product Direction (% positive)
8.9
1,210
7.7
324
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
620
|
Verified
9.3
123
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
372
8.7
119
7.9
443
|
Verified
8.1
93
Generative AI
7.8
237
7.6
62
Functions
8.8
570
|
Verified
8.6
96
8.7
554
|
Verified
Feature Not Available
8.8
538
|
Verified
8.5
92
Feature Not Available
8.4
94
8.8
476
|
Verified
8.4
108
8.9
496
|
Verified
8.7
111
8.8
518
|
Verified
8.2
60
8.8
479
|
Verified
8.5
85
Agentic AI - Contact Center
8.1
95
8.3
25
8.7
111
8.2
31
8.4
96
8.1
25
8.2
94
8.3
24
Administrative
8.8
571
|
Verified
8.7
96
8.9
566
|
Verified
8.9
94
8.8
595
|
Verified
8.8
118
9.1
518
|
Verified
8.6
88
Feature Not Available
8.1
83
Platform
8.3
189
Feature Not Available
8.7
213
9.1
24
8.8
209
Feature Not Available
9.0
216
9.4
28
9.0
221
8.9
19
8.8
206
9.1
29
8.9
205
9.3
17
Generative AI
7.5
116
7.2
15
Workforce Management
9.0
209
9.0
26
8.9
206
8.8
19
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
7.5
6
7.8
20
5.7
5
8.1
21
Not enough data
Administrative
9.1
222
9.7
25
9.0
220
9.1
21
Platform Basics - VoIP Providers
8.5
20
Feature Not Available
8.8
22
8.8
15
8.5
20
Feature Not Available
8.4
20
8.2
15
7.8
18
Feature Not Available
7.6
18
8.5
12
Basic Communication
8.9
359
|
Verified
9.5
118
Feature Not Available
Feature Not Available
Feature Not Available
9.2
106
Feature Not Available
Feature Not Available
8.2
230
|
Verified
Feature Not Available
8.7
258
9.0
77
Agentic AI - VoIP Providers
9.0
8
7.5
6
8.8
8
Feature Not Available
9.0
8
7.9
7
8.8
8
7.2
6
Access
8.3
258
8.3
77
8.3
267
|
Verified
8.0
96
8.7
283
|
Verified
Feature Not Available
Advanced Features
8.1
271
Feature Not Available
Feature Not Available
8.4
72
8.8
307
|
Verified
9.4
121
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.9
28
7.8
47
7.5
46
Calling
9.3
453
8.7
139
8.7
404
Feature Not Available
9.2
445
8.7
86
9.2
454
9.0
128
8.5
50
7.9
40
Contacts
8.9
437
8.4
97
8.7
418
8.8
76
Feature Not Available
8.6
77
Insights
8.6
435
9.2
130
8.6
421
9.0
122
Feature Not Available
8.7
103
7.7
365
Feature Not Available
Feature Not Available
Feature Not Available
7.7
51
7.8
26
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and KrispCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
KrispCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.8%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Information Technology and Services
13.5%
Marketing and Advertising
11.2%
Outsourcing/Offshoring
6.3%
Computer Software
6.0%
Consulting
5.5%
Other
57.5%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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