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Compare Aircall and KrispCall 
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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$12.00 1 per user/month (billed annually)
Aircall
Star Rating
(1,471)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKrispCall
Star Rating
(333)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call management features, scoring 8.8, while KrispCall shines with a score of 9.2, indicating a more robust set of tools for managing calls effectively. Reviewers mention that KrispCall's intuitive interface makes it easier to navigate through call logs and settings.
- Reviewers mention that KrispCall offers superior mobile access with a score of 9.1 compared to Aircall's 8.7. Users appreciate the seamless experience on mobile devices, allowing them to manage calls and messages on the go without any hassle.
- Users on G2 highlight the quality of support as a significant differentiator, with KrispCall scoring 9.0 against Aircall's 8.5. Reviewers say that KrispCall's customer service is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that Aircall's call routing capabilities are impressive, scoring 9.0, but KrispCall takes the lead with a score of 9.4. Users report that KrispCall's advanced routing options allow for more customized call flows, enhancing overall efficiency.
- Users say that while both products offer good voice quality, they rate equally at 9.2. However, KrispCall's additional features like call recording and session summaries are noted as valuable tools that enhance the user experience.
- G2 users report that KrispCall's entry-level pricing at $12.00 per user per month is significantly more attractive than Aircall's $30, making it a more budget-friendly option for small businesses looking to implement a reliable communication solution.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
Aircall
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.7
1,195
8.9
310
Ease of Use
9.2
1,207
9.3
318
Ease of Setup
8.9
681
9.3
297
Ease of Admin
8.6
443
9.1
93
Quality of Support
8.5
1,106
9.0
304
Has the product been a good partner in doing business?
8.2
432
8.9
91
Product Direction (% positive)
8.8
1,157
7.6
310
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
9.2
114
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.0
363
8.7
115
7.9
436
|
Verified
8.1
93
Generative AI
7.8
231
7.6
62
Functions
8.8
562
|
Verified
8.6
96
8.7
545
|
Verified
Feature Not Available
8.8
530
|
Verified
8.5
92
Feature Not Available
8.4
94
8.7
468
|
Verified
8.4
107
8.9
488
|
Verified
8.7
111
8.8
512
|
Verified
8.2
60
8.8
468
|
Verified
8.5
85
Agentic AI - Contact Center
8.1
90
8.3
25
8.6
93
8.3
28
8.3
90
8.1
25
8.2
89
8.3
24
Administrative
8.8
555
|
Verified
8.7
96
8.9
560
|
Verified
8.9
93
8.8
580
|
Verified
8.9
117
9.1
506
|
Verified
8.6
88
Feature Not Available
8.1
83
Platform
8.3
188
Feature Not Available
8.7
211
9.1
24
8.8
208
Feature Not Available
9.0
215
9.4
27
9.0
220
8.9
19
8.8
205
9.2
28
8.9
204
9.3
17
Generative AI
7.5
114
7.2
15
Workforce Management
9.0
208
9.0
25
8.9
205
8.8
19
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
7.5
6
8.1
18
5.7
5
8.2
19
Not enough data
Administrative
9.1
221
9.7
24
8.9
219
9.1
21
Platform Basics - VoIP Providers
8.9
18
Feature Not Available
8.9
18
8.8
15
8.5
17
Feature Not Available
8.5
17
8.1
14
8.1
16
Feature Not Available
7.9
16
8.5
12
Basic Communication
8.9
348
|
Verified
9.5
116
Feature Not Available
Feature Not Available
Feature Not Available
9.2
106
Feature Not Available
Feature Not Available
8.2
226
|
Verified
Feature Not Available
8.7
255
9.0
77
Agentic AI - VoIP Providers
8.8
7
7.5
6
8.6
7
Feature Not Available
8.8
7
7.9
7
8.6
7
7.2
6
Access
8.3
255
8.3
77
8.3
264
|
Verified
8.0
96
8.7
281
|
Verified
Feature Not Available
Advanced Features
8.1
267
Feature Not Available
Feature Not Available
8.4
72
8.8
302
|
Verified
9.4
119
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
7.9
28
7.8
46
7.4
45
Calling
9.3
447
8.7
137
8.7
402
Feature Not Available
9.2
442
8.7
86
9.2
450
9.0
126
8.4
47
8.0
38
Contacts
8.9
436
8.4
97
8.7
415
8.8
76
Feature Not Available
8.6
77
Insights
8.6
432
9.2
130
8.7
419
9.0
120
Feature Not Available
8.7
103
7.7
364
Feature Not Available
Feature Not Available
Feature Not Available
7.6
47
7.8
26
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and KrispCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
KrispCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Information Technology and Services
12.7%
Marketing and Advertising
11.1%
Outsourcing/Offshoring
6.6%
Computer Software
6.3%
Consulting
5.7%
Other
57.5%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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