KrispCall Features
Basic Communication (3)
Phone Calls
As reported in 117 KrispCall reviews. Enables users to place phone calls over the internet.
Instant Messaging
Based on 106 KrispCall reviews. Enables users to send instant messages over the internet.
Desk-to-Desk Calls
Enables users to contact one anothers through mobile phones and landlines. 77 reviewers of KrispCall have provided feedback on this feature.
Advanced Features (2)
Automated Attendants
As reported in 72 KrispCall reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
As reported in 120 KrispCall reviews. Offers users a unique number that can be dialed from anywhere.
Access (2)
Software Pairing
As reported in 77 KrispCall reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension
Based on 96 KrispCall reviews. Allows users to download the tool along as an extension to their browser of choice.
Calling (4)
Record Calls
Records calls for future reference. This feature was mentioned in 137 KrispCall reviews.
Call Types
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 86 KrispCall reviews.
Click-to-Call
Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 126 KrispCall reviews.
Auto Dialer
Has auto-dialing or predictive dialing functionality. 38 reviewers of KrispCall have provided feedback on this feature.
Contacts (3)
Personalization
Based on 97 KrispCall reviews. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater
Finds and opens saved contact information for reference at the time of a new call. 76 reviewers of KrispCall have provided feedback on this feature.
Record Prospect Data
Allows users to denote which contacts they believe are prospective customers. 77 reviewers of KrispCall have provided feedback on this feature.
Insights (4)
Notes
Allows users to take notes during or after the call for future reference. 130 reviewers of KrispCall have provided feedback on this feature.
Daily Summary
Delivers users a daily summary of activity. 120 reviewers of KrispCall have provided feedback on this feature.
Automated Voicemails
Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 103 KrispCall reviews.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions. This feature was mentioned in 26 KrispCall reviews.
Channels (3)
Voice
Based on 114 KrispCall reviews. Provides voice call functionality.
Mobile SMS
Accepts contacts initiated through SMS or other mobile text functions. 115 reviewers of KrispCall have provided feedback on this feature.
Email
Based on 93 KrispCall reviews. Allows CSRs to receive and answer customer emails.
Functions (7)
Session Routing
Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 96 reviewers of KrispCall have provided feedback on this feature.
Concurrent Calling
Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 92 reviewers of KrispCall have provided feedback on this feature.
Speech Analytics
Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 94 KrispCall reviews.
Auto Dialer
As reported in 107 KrispCall reviews. Has auto dialing or predictive dialing functions for outbound use.
IVR
Based on 111 KrispCall reviews. Includes an interactive phone menu.
Inbound Screen Pop
As reported in 60 KrispCall reviews. Populates CSR's screen with available customer data.
Persistent Data
Maintains and shares information across channels and agents as the case progresses. This feature was mentioned in 85 KrispCall reviews.
Administrative (7)
Session Summary Notes
Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 96 KrispCall reviews.
Administrator Access
Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. This feature was mentioned in 93 KrispCall reviews.
Reporting & Dashboards
Based on 117 KrispCall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Session Recording
Based on 88 KrispCall reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.
Agent Scheduling and Assignment
Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 83 reviewers of KrispCall have provided feedback on this feature.
Call Recording
Allows supervisors/managers to record and review telephone conversations of agents. 24 reviewers of KrispCall have provided feedback on this feature.
Reporting & Dashboards
As reported in 21 KrispCall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Platform (5)
Mobile Access
Allows users to access the software using mobile devices. This feature was mentioned in 24 KrispCall reviews.
Call Routing
Based on 27 KrispCall reviews. Allows distribution of incoming calls to agents.
Call Back
Allows users to request a call back. This feature was mentioned in 19 KrispCall reviews.
IVR
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 28 KrispCall reviews.
Automatic Call Distribution
Allows automatic distribution of incoming calls to the agents. 17 reviewers of KrispCall have provided feedback on this feature.
Workforce Management (2)
Call Monitoring
Based on 25 KrispCall reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.
Performance Evaluation
Allows managers/supervisors to evaluate the performance of agents. 19 reviewers of KrispCall have provided feedback on this feature.
Generative AI (2)
AI Text-to-Speech
As reported in 15 KrispCall reviews. Simulates human-like speech from text inputs.
AI Text-to-Speech
Based on 62 KrispCall reviews. Simulates human-like speech from text inputs.
Platform Basics - VoIP Providers (3)
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing. This feature was mentioned in 15 KrispCall reviews.
Integrations
Enables integrations with communication and CRM platforms. 14 reviewers of KrispCall have provided feedback on this feature.
SIP trunking services
Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 12 KrispCall reviews.
Call Center Infrastructure (CCI) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Contact Center (4)
Autonomous Task Execution
Based on 25 KrispCall reviews. Capability to perform complex tasks without constant human input
Cross-system Integration
Based on 28 KrispCall reviews. Works across multiple software systems or databases
Natural Language Interaction
As reported in 25 KrispCall reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Based on 24 KrispCall reviews. Anticipates needs and offers suggestions without prompting
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
As reported in 28 KrispCall reviews. Capability to perform complex tasks without constant human input
Natural Language Interaction
Based on 45 KrispCall reviews. Engages in human-like conversation for task delegation
Agentic AI - VoIP Providers (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
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