# CallHippo vs KrispCall Comparison --- ## AI Generated Summary - **G2 reviewers report** that both CallHippo and KrispCall offer a solid user experience, but KrispCall stands out with its **ease of setup** and intuitive interface. Users appreciate how quickly they can get started, with one reviewer noting that the registration process was "very fast and smooth." - **Users say** that CallHippo excels in its **call recording functionality** and comprehensive dashboard, which help teams monitor quality and performance effectively. Reviewers highlighted that these features are particularly useful for training purposes and maintaining oversight of call activities. - **According to verified reviews** , KrispCall's **auto dialer** is a favorite among users, who describe it as a reliable part of their workflow. This feature, combined with easy integration options, makes it a practical choice for teams looking to streamline their calling processes. - **Reviewers mention** that while CallHippo has a slightly higher G2 Score overall, KrispCall's user satisfaction ratings in areas like **quality of support** and **ease of use** are noteworthy. Users have praised KrispCall's customer support as "great," which can be a crucial factor for businesses needing assistance. - **Users highlight** that CallHippo is particularly strong in **call management** features, with many praising its ability to provide detailed insights into call activities. This capability is essential for teams that rely on data to drive their performance and improve customer interactions. - **G2 reviewers report** that both products cater well to small businesses, but CallHippo has a slight edge in terms of **market presence** and total reviews, indicating a broader user base. However, KrispCall's focus on user-friendly features and quick setup makes it an appealing option for new users. | | CallHippo | KrispCall | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 410 | 366 | | **Largest Market Segment** | Small-Business (75.0% of reviews) | Small-Business (79.3% of reviews) | | **Entry Level Price** | $25.00 Per Month | $12.00 1 per user/month (billed annually) | --- ## Top Pros & Cons ### CallHippo Pros: - Ease of Use (31 reviews) - Call Quality (20 reviews) Cons: - Expensive (9 reviews) - High Cost (9 reviews) ### KrispCall Pros: - Ease of Use (120 reviews) - Customer Support (79 reviews) Cons: - Expensive (28 reviews) - High Cost (28 reviews) --- ## Ratings Comparison | Rating | CallHippo | KrispCall | |---|---|---| | **Meets Requirements** | 8.8 (320 reviews) | 8.9 (339 reviews) | | **Ease of Use** | 8.9 (324 reviews) | 9.3 (347 reviews) | | **Ease of Setup** | 8.9 (208 reviews) | 9.3 (326 reviews) | | **Ease of Admin** | 8.8 (148 reviews) | 9.2 (104 reviews) | | **Quality of Support** | 8.9 (324 reviews) | 9.1 (333 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 9.0 (102 reviews) | | **Product Direction (% positive)** | 8.3 (289 reviews) | 7.8 (335 reviews) | --- ## Pricing ### CallHippo #### Entry-Level Pricing Plan: Starter Price: $25.00 Per Month Description: Everything in Basic + Telephony Key Features: - Free Phone Number - SMS (Text Messages) - MMS [Browse all 4 editions](https://www.g2.com/products/callhippo/pricing) #### Free Trial Yes ### KrispCall #### Entry-Level Pricing Plan: Essential Price: $12.00 1 per user/month (billed annually) Description: Recommended for Small Businesses, Startups & Freelancers Key Features: - 5 user limit - Global Phone Numbers - Text Messages [Browse all 3 editions](https://www.g2.com/products/krispcall/pricing) #### Free Trial No --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.7/10 | 120 | | **KrispCall** | 8.5/10 | 155 | #### Channels | Feature | CallHippo | KrispCall | |---|---|---| | **Voice** | 9.0 (100 reviews) ✓ Verified | 9.3 (133 reviews) | | **Mobile SMS** | 8.3 (73 reviews) ✓ Verified | 8.7 (122 reviews) | | **Email** | Feature Not Available | 8.1 (93 reviews) | #### Generative AI | Feature | CallHippo | KrispCall | |---|---|---| | **AI Text-to-Speech** | 8.3 (30 reviews) | 7.6 (62 reviews) | #### Functions | Feature | CallHippo | KrispCall | |---|---|---| | **Session Routing** | 8.9 (56 reviews) ✓ Verified | 8.6 (96 reviews) | | **Session Queuing** | 8.8 (56 reviews) ✓ Verified | Feature Not Available | | **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | 8.5 (92 reviews) | | **Speech Analytics** | Feature Not Available | 8.4 (94 reviews) | | **Auto Dialer** | 8.6 (56 reviews) ✓ Verified | 8.4 (109 reviews) | | **IVR** | 8.9 (54 reviews) ✓ Verified | 8.7 (112 reviews) | | **Inbound Screen Pop** | Feature Not Available | 8.2 (61 reviews) | | **Persistent Data** | 8.8 (52 reviews) ✓ Verified | 8.5 (87 reviews) | #### Agentic AI - Contact Center | Feature | CallHippo | KrispCall | |---|---|---| | **Autonomous Task Execution** | 8.6 (12 reviews) | 8.3 (25 reviews) | | **Cross-system Integration** | 8.9 (17 reviews) | 8.2 (32 reviews) | | **Natural Language Interaction** | 8.6 (12 reviews) | 8.1 (25 reviews) | | **Proactive Assistance** | 8.6 (12 reviews) | 8.3 (24 reviews) | #### Administrative | Feature | CallHippo | KrispCall | |---|---|---| | **Session Summary Notes** | 9.0 (47 reviews) | 8.7 (97 reviews) | | **Administrator Access** | 8.9 (64 reviews) ✓ Verified | 8.9 (94 reviews) | | **Reporting & Dashboards** | 9.3 (74 reviews) ✓ Verified | 8.9 (119 reviews) | | **Session Recording** | 9.1 (62 reviews) ✓ Verified | 8.6 (89 reviews) | | **Agent Scheduling and Assignment** | 8.9 (49 reviews) | 8.1 (83 reviews) | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.9/10 | 51 | | **KrispCall** | 8.6/10 | 33 | #### Platform | Feature | CallHippo | KrispCall | |---|---|---| | **Omnichannel** | 8.5 (37 reviews) | Feature Not Available | | **Mobile Access** | 8.7 (41 reviews) | 9.1 (24 reviews) | | **Queue Management** | 8.6 (36 reviews) | Feature Not Available | | **Call Routing** | 8.8 (39 reviews) | 9.4 (28 reviews) | | **Call Back** | 8.9 (43 reviews) | 8.9 (19 reviews) | | **IVR** | 8.7 (36 reviews) | 9.1 (29 reviews) | | **Automatic Call Distribution** | 8.9 (37 reviews) | 9.3 (17 reviews) | #### Generative AI | Feature | CallHippo | KrispCall | |---|---|---| | **AI Text-to-Speech** | 8.7 (15 reviews) | 7.2 (15 reviews) | #### Workforce Management | Feature | CallHippo | KrispCall | |---|---|---| | **Call Monitoring** | 9.2 (41 reviews) | 9.0 (26 reviews) | | **Performance Evaluation** | 9.2 (45 reviews) | 8.8 (19 reviews) | #### Call Center Infrastructure (CCI) | Feature | CallHippo | KrispCall | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 7.5 (6 reviews) | | **Natural Language Interaction** | Not enough data | 5.7 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | CallHippo | KrispCall | |---|---|---| | **Call Recording** | 9.3 (47 reviews) | 9.7 (25 reviews) | | **Reporting & Dashboards** | 9.3 (44 reviews) | 9.1 (21 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.6/10 | 142 | | **KrispCall** | 8.4/10 | 134 | #### Platform Basics - VoIP Providers | Feature | CallHippo | KrispCall | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Feature Not Available | | **Call Management** | 9.3 (7 reviews) | 8.7 (18 reviews) | | **Network monitoring** | 9.3 (5 reviews) | Feature Not Available | | **Integrations** | 8.5 (8 reviews) | 8.2 (15 reviews) | | **Virtual PBX** | Not enough data | Feature Not Available | | **SIP trunking services** | Not enough data | 8.5 (12 reviews) | #### Basic Communication | Feature | CallHippo | KrispCall | |---|---|---| | **Phone Calls** | 8.8 (127 reviews) ✓ Verified | 9.5 (123 reviews) | | **Instant Messaging** | 8.3 (94 reviews) | 9.2 (109 reviews) | | **Conference Calls** | 8.2 (82 reviews) ✓ Verified | Feature Not Available | | **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | 9.0 (78 reviews) | #### Agentic AI - VoIP Providers | Feature | CallHippo | KrispCall | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | 7.9 (7 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | #### Access | Feature | CallHippo | KrispCall | |---|---|---| | **Software Pairing** | 8.5 (79 reviews) | 8.3 (77 reviews) | | **Browser Extension** | 8.5 (92 reviews) | 8.0 (96 reviews) | | **Individual Download** | 8.8 (83 reviews) | Feature Not Available | #### Advanced Features | Feature | CallHippo | KrispCall | |---|---|---| | **Hold Music** | 8.3 (78 reviews) ✓ Verified | Feature Not Available | | **Automated Attendants** | 8.3 (81 reviews) ✓ Verified | 8.4 (72 reviews) | | **VOiP Number** | 8.8 (111 reviews) ✓ Verified | 9.4 (125 reviews) | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **KrispCall** | 8.5/10 | 147 | #### Agentic AI - Outbound Call Tracking | Feature | CallHippo | KrispCall | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (28 reviews) | | **Natural Language Interaction** | Not enough data | 7.5 (46 reviews) | #### Calling | Feature | CallHippo | KrispCall | |---|---|---| | **Record Calls** | Not enough data | 8.7 (139 reviews) | | **Generate Location** | Not enough data | Feature Not Available | | **Call Types** | Not enough data | 8.7 (87 reviews) | | **Click-to-Call** | Not enough data | 9.0 (128 reviews) | | **Auto Dialer** | Not enough data | 7.9 (41 reviews) | #### Contacts | Feature | CallHippo | KrispCall | |---|---|---| | **Personalization** | Not enough data | 8.4 (97 reviews) | | **Information Locater** | Not enough data | 8.8 (76 reviews) | | **Record Prospect Data** | Not enough data | 8.6 (77 reviews) | #### Insights | Feature | CallHippo | KrispCall | |---|---|---| | **Notes** | Not enough data | 9.2 (130 reviews) | | **Daily Summary** | Not enough data | 9.0 (123 reviews) | | **Automated Voicemails** | Not enough data | 8.7 (103 reviews) | | **Automated Emails** | Not enough data | Feature Not Available | | **Sorts Prospects** | Not enough data | Feature Not Available | | **Automated Note Taking** | Not enough data | 7.8 (26 reviews) | --- ## Categories **Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to KrispCall (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) --- ## Reviewer Demographics ### By Company Size | Segment | CallHippo | KrispCall | |---|---|---| | **Small-Business** | 75.0% | 79.3% | | **Mid-Market** | 22.0% | 20.2% | | **Enterprise** | 3.0% | 0.6% | ### By Industry #### CallHippo - **Information Technology and Services:** 16.5% - **Computer Software:** 8.0% - **Marketing and Advertising:** 7.5% - **Education Management:** 6.3% - **Consumer Services:** 3.0% - **Financial Services:** 2.8% - **Accounting:** 2.5% - **E-Learning:** 2.3% - **Computer & Network Security:** 2.3% - **Staffing and Recruiting:** 2.3% - **Other:** 46.8% #### KrispCall - **Information Technology and Services:** 13.3% - **Marketing and Advertising:** 11.6% - **Outsourcing/Offshoring:** 6.1% - **Computer Software:** 5.8% - **Consulting:** 5.5% - **Consumer Services:** 4.4% - **Financial Services:** 4.2% - **Accounting:** 3.6% - **Apparel & Fashion:** 2.8% - **Health, Wellness and Fitness:** 2.8% - **Other:** 39.9% --- ## Alternatives ### Alternatives to CallHippo - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) ### Alternatives to KrispCall - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (495 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews) --- ## Top Discussions ### CallHippo - Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote > **Top comment:** "Contact their Sales dept" - Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments > **Top comment:** "<p>Calling Software</p>" ### KrispCall - Title: [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) — 1 comment *(includes official response)* > **Top comment:** "KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-krispcall)