GoTo Connect Reviews & Product Details

Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on tech end you can do a lot, could use some modern tech updates vs Ai things but overall we have used this for at least 3 years Review collected by and hosted on G2.com.

Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support or email support to sign up

I have met GoTO team also in person and couldn't even sign up at an event, its odd, take my money Review collected by and hosted on G2.com.

I like GoTo Connect for its ease of use and the flexibility it offers. This platform is robust and meets most needs without the necessity for additional, costly licenses. I appreciate that I can quickly change on-call technicians, make and test changes to the phone system, and control call notifications efficiently. The visual flow chart for call tree creation made it very easy to replicate our old phone system. Review collected by and hosted on G2.com.

Our biggest obstacle is that the Windows soft app sometimes defaults back to the laptop mic array rather than the headset even when default settings are correct, which leads to clients hearing all conversations in our office and it's not super apparent when it is happening unless the client mentions something. The only other thing I can think of is the SMS feature to our main line. When user A sends a text, all users see it as if it was sent from them. Review collected by and hosted on G2.com.

Our agency has been very pleased with the GoTo Phone service. One of the standout features—and the one we value most—is the ability for every employee to have their own direct dial number. This has made a significant difference in how we manage incoming calls. Individuals can now reach staff members directly without having to navigate a switchboard or auto attendant, which has streamlined communication for both our team and the people we serve.

This feature alone has saved our support staff a considerable amount of time throughout the day, as they no longer have to field and redirect every incoming call. As a result, our team can focus more on providing timely support and completing core tasks without unnecessary interruptions.

Overall, GoTo Phone has improved efficiency, enhanced accessibility for callers, and strengthened our agency’s communication workflow. We would highly recommend it to other organizations looking for a reliable and user-friendly phone solution. Review collected by and hosted on G2.com.

Currently we have not found anything to cause issues. Review collected by and hosted on G2.com.

I really appreciate GoTo Connect for its user-friendly interface. It significantly eases the process for users to understand and navigate the app, while providing efficiency on the administrative side, making it simple to find settings and configurations. I also find the initial setup of GoTo Connect very straightforward and easy, which minimized the time and effort required to implement it in our workflow. Furthermore, its integration with Microsoft Teams is seamless, allowing us to effectively incorporate GoTo Connect into our existing communication infrastructure. This enhances our logistics company's ability to maintain quick communication with vendors and customers, as our customer service department utilizes GoTo Connect to promptly receive and manage information. Review collected by and hosted on G2.com.

I don't dislike GoTo Analytics, but I believe it could be more efficient or directly integrated into the desktop app. Review collected by and hosted on G2.com.

I genuinely appreciate how GoTo Connect has transformed our communication system by allowing us to manage everything digitally without the necessity for physical phones in our offices. The dial-plan feature is particularly impressive as it provides me with granular control over management of calls, enabling quick and hassle-free adjustments without compromising our existing configurations. My interactions with the Customer Success Manager have been exceptional; their support is timely, and our check-in meetings are consistently effective. Additionally, the initial setup of GoTo Connect was remarkably easy, with significant assistance provided in organizing all aspects, rendering the process smooth. Overall, my experiences with GoTo Connect have been so positive that I confidently recommend it to others seeking a telephony or contact center solution. Review collected by and hosted on G2.com.

I have not seen a dark mode for the admin center, which would be easier on my eyes. The navigation can be confusing in the admin menu, as different tools share similar names like 'phone numbers,' 'extensions,' and 'users.' Creating a unified 'user management' section might improve clarity and usability. Review collected by and hosted on G2.com.

I use GoTo Connect as the primary cloud phone system for two automotive dealerships, and it seamlessly supports all key departments. I appreciate the auto attendants, ring groups, and call queues features which are integral to our daily operations. The call recording and reporting capabilities stand out significantly for me as they have a huge impact by allowing easy tracking and ensuring high-quality recordings. These features are invaluable for training new employees and monitoring customer service standards, as they ensure that our employees handle procedures correctly and treat customers with respect. Furthermore, the capability to see call volumes at different times of the day, week, or month is extremely useful for our internal analytics. I also find onboarding new employees to be incredibly straightforward with GoTo Connect, making the transition process for new staff efficient and hassle-free. Review collected by and hosted on G2.com.

I find the mobile app for GoTo Connect to be quite problematic. It takes 4-5 clicks to search contacts, which is excessively time-consuming and cumbersome. The app's user interface feels outdated and in need of a complete overhaul or revamp. Additionally, the offboarding process is a major pain point. When deleting a user, the system should automatically unmap the phone number and delete the extension associated with that user, but it currently doesn't do this, leading to a struggle and often missed steps during offboarding. Moreover, the initial setup of GoTo Connect was challenging, making the onboarding process difficult. Review collected by and hosted on G2.com.

I love using GoTo Connect for its incredible ease of use, which makes everyday communication tasks straightforward and efficient. This was exemplified during our transition from a physical intercom system to GoTo Connect, where one of the standout features was how it allowed the Front Desk to directly call shareholders on their cell phones. The initial setup of GoTo Connect was also notably super easy, which minimized downtime and disruption. Additionally, I find the website navigation extremely user-friendly, enhancing the overall experience when interacting with the platform. These aspects collectively make me highly inclined to recommend GoTo Connect, reflecting in my enthusiastic rating of 9 out of 10. Review collected by and hosted on G2.com.

I find the Self Help section in GoTo Connect lacking. It doesn't provide adequate answers to help me solve issues independently. Review collected by and hosted on G2.com.

I really appreciate how easy GoTo Connect is to use, which enhances my workflow efficiency and allows for smooth operations when making calls to clients. The pop-up phone feature is outstanding, as it enables me to manage client interactions more effectively by placing it on top of the client's account. This feature significantly speeds up my ability to call and leave notes quickly, which is extremely valuable in maintaining efficient communication with clients in the US. Additionally, the initial setup of GoTo Connect was very easy, which minimized downtime and allowed me to start using the service immediately with minimal confusion. Review collected by and hosted on G2.com.

I would like it if GoTo Connect allowed you to record calls at any time, which is a missing feature that would be quite useful. Additionally, the integration with other tools such as LoanPro is not currently available, limiting connectivity and workflow efficiency. The initial setup had some confusing aspects, such as the deactivation of the texting feature. Review collected by and hosted on G2.com.

I absolutely love GoToConnect! Their services have been a game-changer for how I work. What stands out most is how versatile the system is—whether I’m in the office or on my cell phone, I can stay seamlessly connected.

Since switching to GoToConnect during COVID, the transition to both in-office and remote work has been smooth and pleasant. The platform has made collaboration effortless, no matter where I’m working from. We’ve had zero regrets about making the switch—it’s been one of the best decisions for our team’s productivity and flexibility.

If you’re looking for a reliable, easy-to-use, and adaptable communication solution, I highly recommend GoToConnect! Review collected by and hosted on G2.com.

There is nothing I dislike about GoToConnect services. Review collected by and hosted on G2.com.

The best part of GoTo is the intuitive layout of the user and admin portals. This helps encouraging my customers to implement it more willingly. The customer support is always friendly and knowledgeable. The integration into our existing equipment has been reasonably easy as well. Ultimately, we could not function without reliable means of communication with our customer base and GoTo has been consistently reliable since implementation. Review collected by and hosted on G2.com.

My only critiques of GoTo Connect is that my speed dials are not implemented into the applications and if I turn on call forwarding from my phone, I cannot disable it from the app. Review collected by and hosted on G2.com.