# Best Enterprise Social Media Listening Tools *By [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)* Products classified in the overall Social Media Listening Tools category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Social Media Listening Tools to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Social Media Listening Tools category. In addition to qualifying for inclusion in the Social Media Listening Tools category, to qualify for inclusion in the Enterprise Business Social Media Listening Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many Social Media Listening Tools Products Does G2 Track? **Total Products under this Category:** 192 ### Category Stats (May 2026) - **Average Rating**: 4.41/5 - **New Reviews This Quarter**: 621 - **Buyer Segments**: Small-Business 45% │ Mid-Market 40% │ Enterprise 15% - **Top Trending Product**: ReadPartner (+0.2) *Last updated: May 31, 2026* ## How Does G2 Rank Social Media Listening Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 39,900+ Authentic Reviews - 192+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Social Media Listening Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Sprout Social](https://www.g2.com/products/sprout-social/reviews) | 4.4/5.0 (6,369 reviews) | Unified social inbox and reporting | "[Comprehensive Social Media Management, Slight Setup Hurdles](https://www.g2.com/survey_responses/sprout-social-review-12634457)" | | 2 | [Hootsuite](https://www.g2.com/products/hootsuite/reviews) | 4.3/5.0 (7,154 reviews) | Multi-account social scheduling | "[Effortless Post Scheduling and Seamless Experience](https://www.g2.com/survey_responses/hootsuite-review-12732384)" | | 3 | [Meltwater](https://www.g2.com/products/meltwater/reviews) | 4.1/5.0 (2,613 reviews) | News and social media monitoring | "[A Structured Way to Track Industry Trends and Media Insights](https://www.g2.com/survey_responses/meltwater-review-12786913)" | | 4 | [Vista Social](https://www.g2.com/products/vista-social/reviews) | 4.8/5.0 (1,091 reviews) | All-in-one social management for small teams | "[Vista Social: User-Friendly, Reliable Posting, and Powerful Automations](https://www.g2.com/survey_responses/vista-social-review-12895619)" | | 5 | [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) | 4.4/5.0 (707 reviews) | Deep consumer conversation analysis | "[Highly Valuable Social Listening for Market Research and Trend Tracking](https://www.g2.com/survey_responses/brandwatch-consumer-intelligence-review-12601971)" | | 6 | [BrandMentions](https://www.g2.com/products/brandmentions/reviews) | 4.9/5.0 (234 reviews) | Brand mention filtering and emotion tracking | "[The Essential Radar for Brand Visibility in the Era of AI & Answer Engine Optimization (AEO)](https://www.g2.com/survey_responses/brandmentions-review-12873741)" | | 7 | [YouScan](https://www.g2.com/products/youscan/reviews) | 4.7/5.0 (287 reviews) | Visual and sentiment-led social listening | "[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)" | | 8 | [Agorapulse](https://www.g2.com/products/agorapulse/reviews) | 4.5/5.0 (943 reviews) | Publishing, inbox, and reporting workflow | "[Centralized, Intuitive Social Management with Clear Analytics and Responsive Support](https://www.g2.com/survey_responses/agorapulse-review-12375986)" | | 9 | [Brand24](https://www.g2.com/products/brand24/reviews) | 4.6/5.0 (346 reviews) | Real-time brand reputation alerts | "[Accurate Real-Time Monitoring and Spot-On Sentiment Analysis](https://www.g2.com/survey_responses/brand24-review-12805537)" | | 10 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.6/5.0 (2,405 reviews) | Review response and customer feedback management | "[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)" | ## Which Type of Social Media Listening Tools Tools Are You Looking For? - [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) *(current)* - [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) - [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) - [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) --- **Sponsored** ### SocialPilot SocialPilot is a social media management software used by marketing agencies, small businesses, and in-house marketing teams to schedule, manage, and analyze social media activity across multiple accounts and clients from one platform. Key features include: 📅 Social media scheduling and bulk scheduling of up to 500 posts via CSV upload 🗓️ Social media calendar for daily, weekly, and monthly post planning 💬 Social media inbox for managing comments, messages, and mentions across platforms 👥 Role-based team collaboration with client approval workflows 🤖 AI-powered content creation with caption generator, hashtag suggestions, content variations, post repurposing, brand voice customization, and multilingual content generation 📊 Social media analytics, post performance tracking, competitor reports, and custom reporting 🏷️ White-label social media management platform and reporting for agencies 🔗 MCP server integration to manage social media workflows directly through Claude AI 🌐 Supports 10 social media networks: Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Threads, Bluesky, and Google Business Profile SocialPilot is designed for agencies and teams managing multiple social media accounts and clients. It centralizes social media scheduling, AI content creation, engagement, reporting, and client collaboration in one platform, eliminating the need to switch between tools. A 14-day free trial is available with no credit card required. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=213&secure%5Bdisplayable_resource_id%5D=234&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=234&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15108&secure%5Bresource_id%5D=213&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-media-listening-tools&secure%5Btoken%5D=55fd479103ca3cbfece0204cc1b137e7c100ace800cda768a11953c544f07944&secure%5Burl%5D=https%3A%2F%2Fwww.socialpilot.co%2Flp-socialpilot-social-media-management-tool%3Futm_source%3DG2%26utm_medium%3Dcpc&secure%5Burl_type%5D=free_trial) --- ## Buyer Guide: Key Questions for Choosing Social Media Listening Tools Software ### What does Social media listening tools do? When I explain social media listening tools, I frame them as systems that help businesses understand what people are saying across social networks, media sources, forums, communities, and digital channels. These platforms bring brand mentions, sentiment, campaigns, competitors, customer feedback, emerging topics, dashboards, alerts, reports, and keyword searches into one workflow. Instead of checking conversations manually across scattered platforms, teams can monitor trends, interpret audience signals, and respond with better context. ### Why do businesses use Social media listening tools? From the G2 reviewer patterns I evaluated, businesses use social media listening tools because manual monitoring across channels takes time and leaves teams with fragmented context. Users want a clearer view of what people say about a brand, product, campaign, client, or competitor. Common benefits reviewers highlight include: - Centralized monitoring across social and media sources. - Faster awareness of mentions, trends, and potential issues. - Better sentiment, audience, and conversation insight. - Easier reports for clients, leaders, and internal teams. - Support for campaign measurement and competitor comparison. - More efficient response workflows through alerts and inboxes. ### Who uses Social media listening tools primarily? I found that G2 users come from teams that need to understand public conversation and act quickly: - **Social media managers** who track mentions, messages, publishing, and engagement. - **Marketing teams** that assess campaigns, audiences, and brand perception. - **Communications and PR teams** that monitor news, reputation, and crisis signals. - **Agencies** that manage client accounts, reports, and competitive context. - **Customer service teams** that use social feedback to identify issues. - **Research teams** that study consumer voice, trends, and sentiment. ### What types of Social media listening tools should I consider? From the G2 feedback I evaluated, buyers should consider these types: - **Social media management suites** for scheduling, inboxes, analytics, and listening together. - **Dedicated listening platforms** for brand, competitor, sentiment, and audience analysis. - **Media monitoring tools** for news coverage, journalist activity, and public mentions. - **Reputation monitoring tools** for customer feedback and service visibility. - **Agency-friendly platforms** for multiple clients, shared reports, and account organization. ### What are the core features to look for in Social media listening tools? When I break down G2 reviews for this category, I look closely at the themes users repeatedly mention: - Broad source coverage across social, media, and community channels that helps teams monitor conversations wherever their audience is active. - Flexible keyword, query, and filtering controls that help users narrow results and track the topics that matter most. - Sentiment analysis with room for adjustment that helps teams understand audience tone while correcting context when needed. - Real-time alerts for spikes, mentions, and emerging issues that help teams respond quickly to opportunities, risks, or brand concerns. - Dashboards that make trends and performance easy to interpret, helping users turn large volumes of conversation data into clear insights. - Reports for clients, executives, and campaign teams that help stakeholders understand brand health, campaign impact, and audience feedback. - Competitor, audience, and influencer insights that help teams compare market activity and identify voices shaping conversations. - Integrations with publishing, CRM, service, or workflow tools that help connect listening data to daily marketing, support, and engagement processes. - Responsive support and onboarding for setup that help teams build useful queries, dashboards, and reports faster. ### What trends are shaping Social media listening tools right now? From the G2 review patterns I evaluated, several trends stand out: - **Unified social workflows** are connecting listening with publishing, scheduling, engagement, and inbox management. - **AI-assisted insights** are helping teams summarize conversations, detect themes, and interpret audience sentiment faster. - **Broader channel coverage** is becoming more important as buyers look to monitor social networks, forums, media sources, communities, and harder-to-track conversations. - **Sentiment accuracy** remains a key priority because teams need reliable context before acting on customer feedback or brand mentions. - **Smarter alerts** are helping users surface important mentions, trends, and risks without creating unnecessary noise. - **Competitive and campaign intelligence** is expanding as teams use listening data to track market movement, brand health, and content performance. ### How should I choose Social media listening tools? For me, the strongest social media listening tools are the ones that turn scattered online mentions into clear, useful decisions. When source coverage, keyword tracking, alerts, reporting, query depth, and ease of use align with the team's monitoring needs, social media listening software becomes a dependable system for understanding conversations and acting on them faster. --- ## What Are the Top-Rated Social Media Listening Tools Products in 2026? ### 1. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 6,369 **Why buyers love it?:** Sprout Social centered on cross-channel organization in the feedback I evaluated. Reviewers highlight the smart inbox, scheduling, tagging, analytics, and social listening as useful parts of daily social management. I found that users often value the ability to manage comments, mentions, reviews, and performance data in one place. The strongest fit appears to be teams that need centralized engagement plus deeper reporting. Some reviewers raise concerns about cost, onboarding, and advanced features that can feel tedious for smaller teams. ### What Do G2 Reviewers Say About Sprout Social? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprout Social, making social media management accessible and efficient. - Users value the **post scheduling** capabilities of Sprout Social, allowing efficient management across multiple social media accounts. - Users value the **ease of scheduling** with Sprout Social, enhancing efficiency and streamlining content management across platforms. - Users appreciate the **comprehensive analytics** in Sprout Social, enhancing their ability to report and track social media performance. - Users appreciate the **centralized management** of Sprout Social, enhancing productivity and streamlining social media interactions effortlessly. **Cons:** - Users desire **missing features** in Sprout Social, such as interactive analytics and improved ad tech capabilities. - Users express frustration over **limited features** in Sprout Social, citing glitches, slow updates, and inadequate analytics for their needs. - Users find Sprout Social's pricing **expensive** , particularly for larger organizations needing multiple accounts and seats. - Users express the need for **improvement in support and features** , limiting efficiency and effectiveness in content management. - Users feel that the **high pricing** of Sprout Social may deter potential organizations from joining the platform. #### Key Features - Social Analytics - Scalability - Competitor Analysis - Content Calendar - Sentiment Analysis #### What Are Recent G2 Reviews of Sprout Social? **"[Simplifying Content Planning and Engagement Tracking Daily](https://www.g2.com/survey_responses/sprout-social-review-12876623)"** **Rating:** 4.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/sprout-social-review-12876623) --- **"[Comprehensive Social Media Management, Slight Setup Hurdles](https://www.g2.com/survey_responses/sprout-social-review-12634457)"** **Rating:** 4.5/5.0 stars *— Robert H M.* [Read full review](https://www.g2.com/survey_responses/sprout-social-review-12634457) --- #### What Are G2 Users Discussing About Sprout Social? - [How are marketers and businesses utilizing Sprout Social for managing their social media strategies?](https://www.g2.com/discussions/how-are-marketers-and-businesses-utilizing-sprout-social-for-managing-their-social-media-strategies) - 1 comment - [What is Sprout Social used for?](https://www.g2.com/discussions/what-is-sprout-social-used-for) - [Does Sprout Social have a free plan?](https://www.g2.com/discussions/does-sprout-social-have-a-free-plan) - 3 comments ### 2. [Hootsuite](https://www.g2.com/products/hootsuite/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 7,154 **Why buyers love it?:** Hootsuite came through as a practical hub for managing several social accounts from one dashboard. When I reviewed G2 feedback, users highlight post scheduling, feed monitoring, campaign tracking, and reporting. Reviewers often connect the tool with saving time across separate platforms and keeping brand activity organized. I found that it serves teams that prioritize scheduled publishing and account oversight. Some users mention pricing, setup complexity for new users, and limits around deeper listening or analytics. ### What Do G2 Reviewers Say About Hootsuite? *AI-generated summary from verified user reviews* **Pros:** - Users love the **post scheduling** feature of Hootsuite, allowing effective engagement planning across multiple platforms with ease. - Users appreciate the **advanced scheduling capabilities** of Hootsuite, enabling seamless management of posts across multiple platforms. - Users value the **ease of use** of Hootsuite, finding the interface intuitive and efficient for managing posts. - Users find that Hootsuite's **time-saving features** streamline social media management, enhancing efficiency and planning ease. - Users appreciate the **centralized management** of Hootsuite, finding it easy to connect and manage multiple social profiles. **Cons:** - Users find Hootsuite's **limited features** frustrating, particularly the lack of Instagram feed layout and poor conversation tracking. - Users find Hootsuite **too expensive** and suggest more affordable plans for small businesses and better features. - Users feel that Hootsuite's **high pricing** limits accessibility, especially for small businesses with budget constraints. - Users face challenges with **linking issues** in Hootsuite, particularly regarding automation and account integrations. - Users feel frustrated by the **missing features** in Hootsuite, especially regarding DM automation and untagged mentions. #### Key Features - Social Analytics - Report Customizability - Competitor Analysis - Content Calendar - Social Reporting #### What Are Recent G2 Reviews of Hootsuite? **"[Effortless Post Scheduling and Seamless Experience](https://www.g2.com/survey_responses/hootsuite-review-12732384)"** **Rating:** 5.0/5.0 stars *— Suhas G.* [Read full review](https://www.g2.com/survey_responses/hootsuite-review-12732384) --- **"[Effortless Multi-Platform Scheduling and Streams for Managing Multiple Clients](https://www.g2.com/survey_responses/hootsuite-review-12856368)"** **Rating:** 4.5/5.0 stars *— Simon R.* [Read full review](https://www.g2.com/survey_responses/hootsuite-review-12856368) --- #### What Are G2 Users Discussing About Hootsuite? - [How is Hootsuite helping businesses manage their social media presence more effectively and efficiently?](https://www.g2.com/discussions/how-is-hootsuite-helping-businesses-manage-their-social-media-presence-more-effectively-and-efficiently) - 2 comments - [How is Hootsuite being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-hootsuite-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Hootsuite used for?](https://www.g2.com/discussions/what-is-hootsuite-used-for) - 2 comments ### 3. [Meltwater](https://www.g2.com/products/meltwater/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,613 **Why buyers love it?:** Meltwater stood out for broad media visibility and flexible search work. From the reviewer patterns I evaluated, users highlight news monitoring, keyword searches, social listening, alerts, and AI-supported analysis. Reviewers often value it for tracking brand coverage, crisis signals, authors, and engagement across media sources. I found that its best fit is teams that need social data connected with wider news and PR context. Users also mention rigid dashboards, duplicate results, and access limits for some social platforms. ### What Do G2 Reviewers Say About Meltwater? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Meltwater, highlighting its intuitive navigation and helpful training resources. - Users find Meltwater's **user-friendly features** and powerful media database extremely helpful for their needs. - Users value the **helpful customer service** and intuitive features of Meltwater, enhancing their overall experience significantly. - Users commend the **outstanding customer support** from Meltwater, noting quick responses and helpful training for team members. - Users find the **helpfulness of Meltwater's customer service** and features instrumental in optimizing their workflow and insights. **Cons:** - Users feel there’s a need for **improvement in license flexibility** and system reliability for better usability. - Users find the **learning curve steep** , requiring significant time and training to navigate Meltwater's interface effectively. - Users find Meltwater's interface **not intuitive** , often discovering features only by accident, requiring additional training. - Users face **technical issues** with Meltwater, including lagging accuracy and content rejections during publishing. - Users find Meltwater's **complex interface** challenging, requiring training to navigate effectively and filter topics easily. #### What Are Recent G2 Reviews of Meltwater? **"[A Structured Way to Track Industry Trends and Media Insights](https://www.g2.com/survey_responses/meltwater-review-12786913)"** **Rating:** 4.5/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/meltwater-review-12786913) --- **"[One-Stop Shop for Social Media Management with Stellar Support](https://www.g2.com/survey_responses/meltwater-review-10950025)"** **Rating:** 5.0/5.0 stars *— Sydnie F.* [Read full review](https://www.g2.com/survey_responses/meltwater-review-10950025) --- #### What Are G2 Users Discussing About Meltwater? - [What is Linkfluence used for?](https://www.g2.com/discussions/what-is-linkfluence-used-for) - [How many influencers are on Klear?](https://www.g2.com/discussions/how-many-influencers-are-on-klear) - 1 comment, 1 upvote - [Who uses meltwater?](https://www.g2.com/discussions/who-uses-meltwater) - 1 comment ### 4. [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 707 **Why buyers love it?:** Brandwatch Consumer Intelligence carried a research-heavy pattern in the review data. When I reviewed the feedback, users highlight social listening dashboards, tagging, filtering, competitive insight, share-of-voice work, and AI-driven support. Reviewers often use it to understand audience language, conversation progress, and brand perception across large data sets. I found that it suits teams focused on consumer insight rather than basic scheduling. Some users mention slow data pulls, historical data limits, and sentiment accuracy concerns. ### What Do G2 Reviewers Say About Brandwatch Consumer Intelligence? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Brandwatch Consumer Intelligence, finding it intuitive and user-friendly for actionable insights. - Users appreciate the **actionable insights** provided by Brandwatch Consumer Intelligence, enhancing their understanding of consumer behavior and trends. - Users value the **intuitive interface** of Brandwatch Consumer Intelligence, making data analysis seamless and efficient. - Users appreciate the **intuitive user interface** of Brandwatch Consumer Intelligence, enhancing their ability to analyze consumer insights effectively. - Users appreciate the **intuitive and customizable dashboards** of Brandwatch, enabling effective communication of insights and data visualization. **Cons:** - Users experience a **steep learning curve** initially, making it challenging to navigate the platform's extensive features. - Users note **limited features** in Brandwatch Consumer Intelligence, such as slow queries and a lack of platform coverage. - Users experience significant **data inaccuracy** with Brandwatch, especially in sentiment analysis and niche data availability. - Users find the interface **not intuitive** , leading to confusion and a slowed experience, especially with large datasets. - Users find **platform limitations** frustrating, including restricted exports and challenges with content parsing. #### What Are Recent G2 Reviews of Brandwatch Consumer Intelligence? **"[Highly Valuable Social Listening for Market Research and Trend Tracking](https://www.g2.com/survey_responses/brandwatch-consumer-intelligence-review-12601971)"** **Rating:** 4.5/5.0 stars *— Weiqing H.* [Read full review](https://www.g2.com/survey_responses/brandwatch-consumer-intelligence-review-12601971) --- **"[Real-Time Consumer Insights Made Easy with Brandwatch Consumer Intelligence](https://www.g2.com/survey_responses/brandwatch-consumer-intelligence-review-12850850)"** **Rating:** 4.0/5.0 stars *— Janvi B.* [Read full review](https://www.g2.com/survey_responses/brandwatch-consumer-intelligence-review-12850850) --- #### What Are G2 Users Discussing About Brandwatch Consumer Intelligence? - [What does Brandwatch do?](https://www.g2.com/discussions/what-does-brandwatch-do) - 1 comment - [Is brandwatch free?](https://www.g2.com/discussions/is-brandwatch-free) - 1 comment - [How much does brandwatch cost?](https://www.g2.com/discussions/how-much-does-brandwatch-cost) ### 5. [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 959 **Why buyers love it?:** Brandwatch Social Media Management showed value around organizing social activity across accounts. From the reviewer sentiment I evaluated, users highlight mention tracking, keyword queries, dashboards, visualizations, scheduling, and metric organization. Reviewers often connect it with centralized monitoring and consumer insight for brand perception. I found that it fits teams that need both social management and listening views in one environment. Users also mention login issues, app usability, TikTok coverage gaps, and occasional disconnections. ### What Do G2 Reviewers Say About Brandwatch Social Media Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **straightforward setup** of Brandwatch, making social media management efficient and easy. - Users love the **fantastic scheduling feature** of Brandwatch, making content management effortless across multiple social media platforms. - Users appreciate the **centralized management** of Brandwatch, streamlining social media tasks across multiple platforms effortlessly. - Users praise the **seamless content publishing** of Brandwatch, greatly enhancing their workflow and social media management efficiency. - Users love the **seamless content publishing** experience with Brandwatch, making social media management significantly easier and more efficient. **Cons:** - Users report **significant improvement needed** due to slow performance, bugs, and a frustrating onboarding process. - Users experience **publishing limitations** with Brandwatch, including cumbersome rescheduling and inability to post across multiple networks simultaneously. - Users express frustration with the **limited features** of Brandwatch, hindering effective social media management and planning. - Users express frustration over **missing features** in Brandwatch, causing inefficiencies in social media management tasks. - Users often face **complex usage** challenges with Brandwatch, including confusing features and persistent technical issues. #### Key Features - Social Analytics - Report Customizability - Content Calendar - Social Reporting #### What Are Recent G2 Reviews of Brandwatch Social Media Management? **"[Fantastic Scheduling Tool with Room for Cross-Platform Improvements](https://www.g2.com/survey_responses/brandwatch-social-media-management-review-12595037)"** **Rating:** 4.0/5.0 stars *— Sarah F.* [Read full review](https://www.g2.com/survey_responses/brandwatch-social-media-management-review-12595037) --- **"[Streamlined Social Management with Minor Connectivity Hiccups](https://www.g2.com/survey_responses/brandwatch-social-media-management-review-11823736)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/brandwatch-social-media-management-review-11823736) --- #### What Are G2 Users Discussing About Brandwatch Social Media Management? - [What is Falcon.io (now Brandwatch Social Media Management) used for?](https://www.g2.com/discussions/what-is-falcon-io-now-brandwatch-social-media-management-used-for) - 1 comment - [What does Falcon.io do?](https://www.g2.com/discussions/what-does-falcon-io-do) - [What is Falcon social media?](https://www.g2.com/discussions/what-is-falcon-social-media) ### 6. [Reputation](https://www.g2.com/products/reputation/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,405 **Why buyers love it?:** Reputation was most clearly tied to customer feedback and online review workflows. When I reviewed G2 sentiment, users highlight ease of use, review response, customer feedback tracking, reporting, implementation help, and multi-site visibility. Reviewers often connect it with identifying service issues, managing online presence, and improving response processes. I found that it suits organizations that treat reviews as a core reputation and customer experience signal. Some users mention report usability, report lag, and lighter social media management depth. ### What Do G2 Reviewers Say About Reputation? *AI-generated summary from verified user reviews* **Pros:** - Users value the **simplicity and efficiency** of Reputation, making it easy to manage customer interactions effectively. - Users praise Reputation's **efficient SMS review requests** and user-friendly app, enhancing customer engagement and feedback management. - Users find the **user-friendly system** of Reputation.com essential for monitoring and managing reviews effectively. - Users value the **centralized review system** of Reputation, simplifying management across multiple platforms and accounts. - Users value the **centralized management** of reviews and responses, enhancing efficiency and ease of use with Reputation. **Cons:** - Users note that **improvement is needed** in report tweaking and integration processes for better overall experience. - Users express frustration with the lack of clarity on **reporting issues** , impacting their ability to capture feedback effectively. - Users are frustrated with the **issues related to survey email bounces** , hindering effective feedback collection and review tracking. - Users find the **missing features** of Reputation limiting, especially for advanced social media management and reporting needs. - Users express concerns over **scoring issues** , highlighting unclear calculations and the impact of review duration on scores. #### Key Features - Social Publishing - White Label - Competitor Analysis - Customer Feedback - Social Networks Monitoring #### What Are Recent G2 Reviews of Reputation? **"[Good Product with room for improvement](https://www.g2.com/survey_responses/reputation-review-8326857)"** **Rating:** 4.0/5.0 stars *— Kim W.* [Read full review](https://www.g2.com/survey_responses/reputation-review-8326857) --- **"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"** **Rating:** 4.0/5.0 stars *— Giovanni A.* [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) --- #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment ### 7. [Agorapulse](https://www.g2.com/products/agorapulse/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 943 **Why buyers love it?:** Agorapulse came across as a social management tool with listening adjacent to daily publishing work. From the feedback I evaluated, reviewers highlight ease of use, responsive support, scheduling, inbox management, reporting, and tracking tools such as UTM support. Users often connect it with reducing time spent across networks and keeping engagement organized. I found that it fits teams that want publishing, engagement, and reports in one operational workflow. Some reviewers mention rigid custom workflows, approval friction, and platform API limits. ### What Do G2 Reviewers Say About Agorapulse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of Agorapulse, streamlining monitoring, publishing, and engagement across multiple platforms. - Users find Agorapulse to be **very easy to use** , with a responsive support team enhancing their experience. - Users value the **helpful support team** of Agorapulse, enhancing their experience and facilitating smooth social media management. - Users love the **intuitive interface** of Agorapulse, which simplifies daily management and enhances overall user experience. - Users love the **post scheduling feature** of Agorapulse, appreciating its efficiency and reliability in managing social media. **Cons:** - Users express frustration over Agorapulse being **expensive** , especially with ongoing issues and limited access to features. - Users find Agorapulse's pricing **high** , especially when compared to other available options and locked features. - Users indicate that significant **improvement is needed** in Agorapulse's customer service and mobile experience. - Users find the **difficult reporting** lacks comprehensiveness, missing valuable integrations like Pinterest, despite appreciating the software overall. - Users find **limited customization options** restricting, wishing for easier adjustments and more accessible reporting features. #### Key Features - Social Analytics - Report Customizability - Sentiment Analysis - Shared Inbox - Social Measurement #### What Are Recent G2 Reviews of Agorapulse? **"[Centralized Social Management with Some Reporting Hiccups](https://www.g2.com/survey_responses/agorapulse-review-12305895)"** **Rating:** 4.5/5.0 stars *— Tatiana D.* [Read full review](https://www.g2.com/survey_responses/agorapulse-review-12305895) --- **"[Centralized, Intuitive Social Management with Clear Analytics and Responsive Support](https://www.g2.com/survey_responses/agorapulse-review-12375986)"** **Rating:** 4.5/5.0 stars *— Marijke B.* [Read full review](https://www.g2.com/survey_responses/agorapulse-review-12375986) --- #### What Are G2 Users Discussing About Agorapulse? - [What is Agorapulse used for?](https://www.g2.com/discussions/what-is-agorapulse-used-for) - 1 comment - [How many accounts can you have on Hootsuite?](https://www.g2.com/discussions/agorapulse-how-many-accounts-can-you-have-on-hootsuite) - [What are the features of Hootsuite?](https://www.g2.com/discussions/agorapulse-what-are-the-features-of-hootsuite) ### 8. [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,133 **Why buyers love it?:** Sprinklr Social reflected a broad, enterprise-oriented social workflow in the feedback I assessed. Reviewers highlight scheduling, listening, AI features, multi-channel management, reporting, and sentiment monitoring. Users often connect it with consolidating feedback from multiple platforms and organizing brand activity at scale. I found that its best fit is complex teams that need social listening, publishing, and customer context in one system. Some reviewers mention configuration effort, module discovery issues, support gaps, and an interface that can feel overwhelming. ### What Do G2 Reviewers Say About Sprinklr Social? *AI-generated summary from verified user reviews* **Pros:** - Users find Sprinklr Social to be **easy to use** and appreciate the strong support from the Sprinklr team. - Users value the **centralized management** of Sprinklr, enhancing efficiency across multiple channels from one dashboard. - Users value the **customizability and all-in-one features** of Sprinklr Social, enhancing collaboration and social media management. - Users value the **robust reporting and analytics** of Sprinklr Social, enhancing tracking and visibility across platforms. - Users value the **seamless social media integration** of Sprinklr Social, enhancing management and insights across multiple platforms. **Cons:** - Users find Sprinklr Social's **complex usage** challenging, especially for new users struggling to navigate its features. - Users find the **learning curve challenging** , as Sprinklr Social can be complex and difficult to master initially. - Users find the **complexity** of Sprinklr Social overwhelming due to its numerous tabs and configurations, impacting the learning curve. - Users find that **improvement is needed** as Sprinklr Social's complexity and steep learning curve complicate usability. - Users find the **learning complexity** of Sprinklr Social overwhelming, making it challenging for newcomers to navigate effectively. #### Key Features - Social Analytics - Report Customizability - Post Performance - Social - Surveys #### What Are Recent G2 Reviews of Sprinklr Social? **"[Stable and intuitive, but complicated in reporting](https://www.g2.com/survey_responses/sprinklr-social-review-12308446)"** **Rating:** 4.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-12308446) --- **"[Real-Time Social Media Management Across Continents](https://www.g2.com/survey_responses/sprinklr-social-review-7990631)"** **Rating:** 5.0/5.0 stars *— Laura G.* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-7990631) --- ### 9. [BrandMentions](https://www.g2.com/products/brandmentions/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 234 **Why buyers love it?:** BrandMentions showed a distinct focus on mention discovery and signal cleanup. From the G2 feedback I evaluated, reviewers highlight emotion analysis, domain exclusions, Reddit and LinkedIn discovery, and focused mention feeds. Users often connect it with reputation monitoring, customer conversations, and early PR issue detection. I found that its value appears strongest when teams need to filter noise and understand tone around brand mentions. Reviewers also note minor interface and email presentation issues. ### What Do G2 Reviewers Say About BrandMentions? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of BrandMentions, which simplifies monitoring and organizing brand insights effectively. - Users value the **impressive AI sentiment analysis** of BrandMentions, enhancing brand health insights for better planning. - Users value the **strong reporting capabilities** of BrandMentions, enabling effective monitoring and analysis of brand health and competition. - Users value the **detailed insights** from BrandMentions, enhancing competitive tracking and strategic decision-making effectively. - Users appreciate the **trend analysis features** of BrandMentions, enabling quick insights into audience engagement and competitor activity. **Cons:** - Users face challenges with **intensive filtering problems** , as managing the vast data from BrandMentions can be overwhelming. - Users wish for more **customization options** in report visuals and mobile accessibility for better usability on the go. - Users find that **time-consuming processes** hinder their efficiency, especially when managing large datasets and campaigns. - Users experience **slow loading** times for large data exports and reports, impacting their efficiency and analysis. - Users often find the **learning curve challenging** , especially with advanced features and reporting module setup. #### Key Features - Social Measurement - Sentiment Analysis - Comparison - Cross-system Integration #### What Are Recent G2 Reviews of BrandMentions? **"[The Essential Radar for Brand Visibility in the Era of AI & Answer Engine Optimization (AEO)](https://www.g2.com/survey_responses/brandmentions-review-12873741)"** **Rating:** 5.0/5.0 stars *— Mario B.* [Read full review](https://www.g2.com/survey_responses/brandmentions-review-12873741) --- **"[Finally a way to see what people say behind my back (in a good way!!)](https://www.g2.com/survey_responses/brandmentions-review-12393096)"** **Rating:** 5.0/5.0 stars *— Nadia G.* [Read full review](https://www.g2.com/survey_responses/brandmentions-review-12393096) --- #### What Are G2 Users Discussing About BrandMentions? - [How can I track social media mentions for free?](https://www.g2.com/discussions/how-can-i-track-social-media-mentions-for-free) - [What is Social Mention used for?](https://www.g2.com/discussions/what-is-social-mention-used-for) - [What is BrandMentions?](https://www.g2.com/discussions/what-is-brandmentions) ### 10. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **Product Description:** Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Qualtrics, enabling intuitive analysis and seamless integration for customer experience management. - Users value the **deep analytics and reporting capabilities** of Qualtrics, enhancing their understanding of customer experiences. - Users appreciate the **flexibility and customization** of Qualtrics, enabling highly targeted and effective customer surveys. - Users value the **deep insights generation** of Qualtrics, enhancing customer satisfaction and retention through comprehensive data analysis. - Users benefit from the **robust reporting capabilities** of Qualtrics, enabling effective analysis of customer experience data. **Cons:** - Users find the **complexity of the platform** daunting, especially new users needing basic survey functions. - Users find the interface great but note that **custom setup improvements** are necessary for better functionality. - Users find the **limited customization** options challenging, affecting their ability to tailor the platform to specific needs. - Users find the platform **not intuitive** , particularly for newcomers navigating its complex features and workflows. - Users find the platform **expensive** , particularly challenging for small teams with limited budgets seeking basic functionality. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment ### 11. [Onclusive Social](https://www.g2.com/products/onclusive-social/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 203 **Product Description:** Onclusive Social is a cutting-edge social media intelligence platform that empowers marketing, PR, and communications teams to turn social media data into strategic insights. Our platform helps organizations make data-driven decisions that elevate their communications strategies and deliver measurable results, with unparalleled coverage across all major social networks, including LinkedIn and TikTok. Onclusive Social delivers the comprehensive social intelligence organizations need to drive business success. Our global presence and complete social media view enable teams to deeply understand brand conversations, analyze sentiment in real-time, and develop impactful strategies that set them apart from competitors. Learn more at https://onclusive.com/what-we-do/monitoring/social-listening/ ### What Do G2 Reviewers Say About Onclusive Social? *AI-generated summary from verified user reviews* **Pros:** - Users find the **LinkedIn analytics** of Onclusive Social to be very helpful and incredibly useful for their needs. - Users find the **LinkedIn analytics extremely helpful** , enhancing their understanding and utilization of the platform. - Users find the **LinkedIn analytics** of Onclusive Social to be very helpful and incredibly useful for insights. **Cons:** - Users find Onclusive Social has a **difficult learning curve** , making it hard to set up queries effectively. - Users find the **difficult setup** of Onclusive Social frustrating, making it hard to use and configure queries effectively. - Users find Onclusive Social's interface challenging, noting **difficult usability** when setting up queries. - Users find the **lack of clarity** in Onclusive Social makes it challenging to navigate and set up queries. - Users find the **learning curve steep** , making it challenging to set up queries on Onclusive Social. #### What Are Recent G2 Reviews of Onclusive Social? **"[Incredibly Useful LinkedIn Analytics](https://www.g2.com/survey_responses/onclusive-social-review-12338444)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/onclusive-social-review-12338444) --- **"[Great tool for mid-size and large companies](https://www.g2.com/survey_responses/onclusive-social-review-10241650)"** **Rating:** 4.5/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/onclusive-social-review-10241650) --- #### What Are G2 Users Discussing About Onclusive Social? - [What is Digimind Social used for?](https://www.g2.com/discussions/what-is-digimind-social-used-for) ### 12. [Talkwalker by Hootsuite](https://www.g2.com/products/talkwalker-by-hootsuite/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 126 **Product Description:** Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers. Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights. Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com. ### What Do G2 Reviewers Say About Talkwalker by Hootsuite? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **fantastic customer support** of Talkwalker, noting excellent engagement and insightful assistance throughout their journey. - Users value the **insightful analytics** of Talkwalker, which enhance understanding and engagement with digital conversations. - Users value the **highly customizable** features of Talkwalker, enabling tailored solutions across various channels. - Users value the **extensive feature quantity** in Talkwalker, allowing for great customization and channel coverage. - Users appreciate the **customizable filtering options** of Talkwalker, enhancing their search capabilities across various criteria. **Cons:** - Users note significant **platform limitations** , including data caps and challenges with editing queries alongside visualizations. - Users find the **complex features** of Talkwalker challenging to set up and manage, leading to a steep learning curve. - Users find the **complexity** of Talkwalker challenging, as it requires time to learn and manage effectively. - Users face **data inaccuracies** due to coverage gaps, impacting the overall effectiveness of Talkwalker by Hootsuite. - Users find the **difficult setup** to be a main drawback, requiring time to master and navigate the complex system. #### What Are Recent G2 Reviews of Talkwalker by Hootsuite? **"[Powerful insights that go beyond traditional listening tools](https://www.g2.com/survey_responses/talkwalker-by-hootsuite-review-11644632)"** **Rating:** 4.0/5.0 stars *— Jennifer D.* [Read full review](https://www.g2.com/survey_responses/talkwalker-by-hootsuite-review-11644632) --- **"[Easy to Use with Powerful Cluster Analysis](https://www.g2.com/survey_responses/talkwalker-by-hootsuite-review-12629299)"** **Rating:** 4.5/5.0 stars *— Amber N.* [Read full review](https://www.g2.com/survey_responses/talkwalker-by-hootsuite-review-12629299) --- #### What Are G2 Users Discussing About Talkwalker by Hootsuite? - [What is Talkwalker used for?](https://www.g2.com/discussions/talkwalker-what-is-talkwalker-used-for) - 1 comment - [How do I use Talkwalker alerts?](https://www.g2.com/discussions/how-do-i-use-talkwalker-alerts) - [How do you make a Talkwalker account?](https://www.g2.com/discussions/how-do-you-make-a-talkwalker-account) ### 13. [Dash Social](https://www.g2.com/products/dash-social/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 397 **Product Description:** Dash Social is a social media management platform built for modern marketing teams. It combines social media analytics, influencer marketing, social listening, and social commerce tools to help brands effortlessly plan, publish, measure, and optimize content for the best impact. It delivers brand-specific intelligence that turns social into a driver of market insight, competitive advantage, and revenue growth. Key Features & Benefits: - Brand predictive insights to optimize content and investment decisions - Fully customizable cross-channel social media analytics with actionable data - Campaign reporting across owned, earned, paid, and creator content - In-depth competitive analysis, share of voice, and industry benchmarking - Social listening to track trends, audience sentiment, and brand health - Social media scheduling tool for efficient content planning and publishing - Collaborative social media inbox management to engage audiences across channels - Link-in-bio and UGC galleries to drive sales from social - End-to-end creator discovery, management, and measurement to scale influencer partnerships Trusted by leading consumer brands across retail, beauty, fashion, media, and CPG, Dash Social ensures teams can effectively link social performance to revenue, unify fragmented data into executive-ready insights, and confidently scale their brand reach across markets and channels. ### What Do G2 Reviewers Say About Dash Social? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **user-friendly design** of Dash Social, finding it inviting and easy to navigate. - Users highlight the **analytics focus** of Dash Social, enabling efficient tracking of insights and competitor performance. - Users value the **robust analytics** of Dash Social for enhancing marketing strategies and measuring content efficiency. - Users love Dash Social for its **intuitive social analytics and scheduling** , making reporting and integration seamless and efficient. - Users value Dash Social for its **robust analytics and comprehensive marketing tools** , enhancing their social media strategies effectively. **Cons:** - Users are frustrated by **Instagram limitations** such as lack of auto-posting for stories and scheduling for reels. - Users express concerns about **missing features** , particularly in channel integration and the robustness of tools. - Users wish for **improved features** in Dash Social, including expanded listening tools and enhanced scheduling options. - Users are frustrated with **API limitations** that restrict posting and data reporting for platforms like TikTok and Reels. - Users note the **feature limitations** of Dash Social, particularly in reporting across brands and community management tools. #### What Are Recent G2 Reviews of Dash Social? **"[Dash Makes Scheduling Effortless with a Clean UI and Reliable Posting](https://www.g2.com/survey_responses/dash-social-review-12846720)"** **Rating:** 4.0/5.0 stars *— Ryan M.* [Read full review](https://www.g2.com/survey_responses/dash-social-review-12846720) --- **"[Streamlined Social Media Scheduling with Powerful Analytics and Insights](https://www.g2.com/survey_responses/dash-social-review-12861498)"** **Rating:** 5.0/5.0 stars *— Veronica G.* [Read full review](https://www.g2.com/survey_responses/dash-social-review-12861498) --- #### What Are G2 Users Discussing About Dash Social? - [What is Dash Hudson used for?](https://www.g2.com/discussions/what-is-dash-hudson-used-for) ### 14. [NewsWhip](https://www.g2.com/products/newswhip/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 76 **Why buyers love it?:** NewsWhip stood out for fast media intelligence and story tracking. From the reviewer patterns I evaluated, users highlight news source monitoring, journalist performance tracking, alerts, social performance insight, and topic analysis across time periods. Reviewers often connect it with identifying which stories matter, following narratives, and understanding what gains attention. I found that it fits PR and media teams that need timely visibility into news and social momentum. Some users mention manual source onboarding, small interface elements, and a desire for simpler search. #### Key Features - Online Media - Local Media - Custom Feeds and Alerts - Social Measurement - Social Reporting #### What Are Recent G2 Reviews of NewsWhip? **"[Intuitive Dashboards & Easy Setup for Social Monitoring](https://www.g2.com/survey_responses/newswhip-review-12634141)"** **Rating:** 4.0/5.0 stars *— George D.* [Read full review](https://www.g2.com/survey_responses/newswhip-review-12634141) --- **"[Good job!](https://www.g2.com/survey_responses/newswhip-review-8383590)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/newswhip-review-8383590) --- #### What Are G2 Users Discussing About NewsWhip? - [What is NewsWhip used for?](https://www.g2.com/discussions/what-is-newswhip-used-for) ### 15. [YouScan](https://www.g2.com/products/youscan/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 **Why buyers love it?:** YouScan drew feedback around depth of social listening and source coverage. When I evaluated reviewer sentiment, users highlight broad data access, sentiment insight, visual analysis, and an interface that supports self-guided use. Reviewers often connect it with brand, competitor, and crisis monitoring across social conversations. I found that it fits teams that need detailed social listening with customer behavior and perception context. Some users mention historical data delays, dashboard differences, and a need for clearer metric explanations. ### What Do G2 Reviewers Say About YouScan? *AI-generated summary from verified user reviews* **Pros:** - Users commend YouScan's **responsive customer support** , ensuring quick and professional assistance for all inquiries. - Users find YouScan's **easy-to-use interface** and responsive support invaluable for efficient social media monitoring. - Users find YouScan's interface to be **very easy to use** , enhancing their social media monitoring experience significantly. - Users value YouScan for its **comprehensive analytics** , enabling effective tracking of brand mentions and audience sentiment analysis. - Users appreciate the **depth of research** YouScan provides for tracking customer opinions and brand mentions effectively. **Cons:** - Users find the **learning curve steep** , requiring time to adapt to YouScan's UX/UI and features. - Users find the **difficult learning curve** of YouScan challenging, particularly for newcomers to social listening tools. - Users note the **limited features** of YouScan, particularly the added costs for essential functionalities and lack of mobile access. - Users often face **slow performance** issues with YouScan, leading to frustrations in data analysis and usability. - Users find a **steep learning curve** with YouScan, making onboarding and effective use challenging for newcomers. #### Key Features - White Label - Follower Analysis - Competitive Intelligence - Revenue Reporting - Print Media #### What Are Recent G2 Reviews of YouScan? **"[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)"** **Rating:** 4.5/5.0 stars *— bizinside .* [Read full review](https://www.g2.com/survey_responses/youscan-review-12851551) --- **"[YouScan Is Essential for TikTok Listening—and Valuable Across Platforms](https://www.g2.com/survey_responses/youscan-review-12791704)"** **Rating:** 4.5/5.0 stars *— Jack F.* [Read full review](https://www.g2.com/survey_responses/youscan-review-12791704) --- #### What Are G2 Users Discussing About YouScan? - [What are the benefits and challenges of using YouScan for social media listening?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-youscan-for-social-media-listening) - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote ### 16. [Brand24](https://www.g2.com/products/brand24/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 346 **Why buyers love it?:** Brand24 appeared in feedback as a quick way to monitor online conversations. When I reviewed the reviewer patterns, users highlight easy setup, real-time alerts, AI-supported reports, customer support, and web conversation tracking. Reviewers often connect it with reputation monitoring, client monitoring, and confidence that important mentions surface quickly. I found that it suits teams that need accessible monitoring without heavy setup. Some users ask for more detailed and flexible alert controls. ### What Do G2 Reviewers Say About Brand24? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Brand24, enjoying its user-friendly interface and intuitive dashboard for insights. - Users value the **comprehensive monitoring capabilities** of Brand24, enjoying easy access to vital brand information daily. - Users find the **real-time brand monitoring** of Brand24 invaluable for tracking mentions and engaging in conversations. - Users praise the **user-friendly interface** of Brand24, highlighting its intuitive design and efficient real-time mention tracking. - Users value the **efficiency** of Brand24, appreciating quick issue resolution and instant report generation that saves time. **Cons:** - Users experience **inconsistent filtering** in Brand24, with occasional random alerts and complexity in managing multiple projects. - Users find Brand24's **limited features** frustrating, especially regarding filters and historical data analysis. - Users find **data inaccuracy** in sentiment analysis, leading to confusion and misclassification of comments at times. - Users find some **irrelevant content** in Brand24, causing confusion and hindering accurate insights into their online presence. - Users find that the data delivery can be **slow loading** , affecting their overall experience with Brand24. #### Key Features - Report Exporting - Competitor Analysis - Online Media - Local Media - Keyword Targeting #### What Are Recent G2 Reviews of Brand24? **"[Accurate Real-Time Monitoring and Spot-On Sentiment Analysis](https://www.g2.com/survey_responses/brand24-review-12805537)"** **Rating:** 5.0/5.0 stars *— Karolina M.* [Read full review](https://www.g2.com/survey_responses/brand24-review-12805537) --- **"[Real-Time Insights with User-Friendly Setup](https://www.g2.com/survey_responses/brand24-review-12533019)"** **Rating:** 5.0/5.0 stars *— Bartłomiej K.* [Read full review](https://www.g2.com/survey_responses/brand24-review-12533019) --- ### 17. [Oktopost](https://www.g2.com/products/oktopost/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 179 **Product Description:** Oktopost is a B2B social media management platform that helps marketing and revenue teams drive engagement, measure success, and link social media to revenue growth. Trusted by thousands of marketing professionals at some of the world's leading B2B technology and professional services companies, Oktopost offers a comprehensive suite of solutions for social media publishing, employee advocacy, social analytics, social listening and marketing intelligence, all in one platform. ### What Do G2 Reviewers Say About Oktopost? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Oktopost, enjoying intuitive features that streamline social media management. - Users appreciate Oktopost for its **efficient post scheduling** , enhancing organization and management for B2B social media efforts. - Users appreciate Oktopost's **intuitive interface and seamless integrations** , enhancing social media management and campaign reporting. - Users appreciate the **easy social media scheduling** with Oktopost, enhancing organization and efficiency for their campaigns. - Users appreciate the **insightful analytics** from Oktopost that enhance social media strategy and campaign effectiveness. **Cons:** - Users report **inaccurate data** and lengthy response times, impacting the overall effectiveness of Oktopost. - Users express frustration over the **missing features** in Oktopost, particularly regarding social listening and AI capabilities. - Users face **data inaccuracies** in Oktopost, leading to frustrating delays and inconsistencies in reporting and insights. - Users report **inaccurate analytics** from Oktopost, leading to discrepancies in data and complicating performance attribution. - Users experience **limited analytics** , facing inaccurate data, lengthy fixes, and challenges with collaboration and engagement tracking. #### What Are Recent G2 Reviews of Oktopost? **"[A Solid Social Media Scheduling & Employee Advocacy Platform](https://www.g2.com/survey_responses/oktopost-review-12444853)"** **Rating:** 4.5/5.0 stars *— Alina I.* [Read full review](https://www.g2.com/survey_responses/oktopost-review-12444853) --- **"[Strong Analytics & Social Management, but Social Listening Needs Work](https://www.g2.com/survey_responses/oktopost-review-12457811)"** **Rating:** 4.0/5.0 stars *— Sheldon B.* [Read full review](https://www.g2.com/survey_responses/oktopost-review-12457811) --- ### 18. [Pulsar Platform](https://www.g2.com/products/pulsar-platform/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 87 **Product Description:** Pulsar is the AI platform for Audience and Social Intelligence. Pulsar's products power real-time, data-driven decisions in critical marketing, insights and comms functions of global enterprise companies, governments, and agency groups. Products include Pulsar TRAC for social listening and advanced audience segmentation, Pulsar CORE for owned-channel performance tracking and benchmarking, Narratives AI for tracking public opinion trends, Pulsar CLEAR for advertising compliance and Pulsar Crisis Oracle for brand crisis monitoring. Unlike traditional social listening tools that focus on keyword volume, Pulsar uses vertical-specific AI and network analysis to identify the specific communities driving online conversations. Pulsar is primarily used for brand tracking, trend spotting/analysis/discovery, campaign measurement, narrative analysis and detection, reputation intelligence, brand crisis monitoring, customer experience, competitive intelligence, and product and marketing innovation. Pulsar collects social, search, news media and web data from 195 countries, detecting and understanding sentiment, topics and emotions in all languages. Beyond national and language coverage, Pulsar collects territory-specific data sources including VK, Naver, and Chinese data sources (Weibo, Little Red Book, Wechat, Baidu). ### What Do G2 Reviewers Say About Pulsar Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Pulsar Platform, which greatly enhances project success and audience understanding. - Users find Pulsar Platform to be **exceptionally user-friendly** , complemented by a helpful team that enhances their experience. - Users praise the **exceptionally helpful team** at Pulsar Platform for enhancing audience understanding and providing valuable support. - Users value the **robust analytics** of the Pulsar Platform, which enhances audience understanding through diverse insights. - Users value the **audience insights** from Pulsar, enhancing their understanding beyond traditional research methods. **Cons:** - Users find the **reliance on X data** cumbersome, leading to frustrations and inefficiencies in their experience. - Users find the **data incompleteness** in Pulsar Platform frustrating, as it heavily relies on X data. - Users find the inability to **geo-filter Reddit data** frustrating, impacting their ability to focus on relevant audiences. - Users find the inability to **geo-filter Reddit data** frustrating, impacting their experience and audience targeting. - Users feel that the **heavy reliance on X data** complicates their experience and creates pain points. #### What Are Recent G2 Reviews of Pulsar Platform? **"[Lightweight, versatile social media data collection and analytics with great support and training](https://www.g2.com/survey_responses/pulsar-platform-review-12611948)"** **Rating:** 4.5/5.0 stars *— Georgina C.* [Read full review](https://www.g2.com/survey_responses/pulsar-platform-review-12611948) --- **"[Pulsar: A Complete Social Listening Platform with Great Visualizations and Reports](https://www.g2.com/survey_responses/pulsar-platform-review-12621882)"** **Rating:** 4.5/5.0 stars *— Jorge G.* [Read full review](https://www.g2.com/survey_responses/pulsar-platform-review-12621882) --- #### What Are G2 Users Discussing About Pulsar Platform? - [What is Pulsar Platform used for?](https://www.g2.com/discussions/what-is-pulsar-platform-used-for) ### 19. [Locobuzz](https://www.g2.com/products/locobuzz/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 118 **Product Description:** Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. ### What Do G2 Reviewers Say About Locobuzz? *AI-generated summary from verified user reviews* **Pros:** - Users praise Locobuzz for its **ease of use** , appreciating the intuitive interface and helpful customer support. - Users find Locobuzz's **real-time alerts** invaluable for timely responses to social media escalations and customer interactions. - Users appreciate the **wealth of insightful features** in Locobuzz, enhancing data-driven decision-making for ORM and analytics. - Users appreciate the **efficiency** of Locobuzz in streamlining customer interactions across multiple platforms from a single dashboard. - Users commend the **exceptional customer support** of Locobuzz, enhancing their experience with quick resolutions and guidance. **Cons:** - Users experience **slow loading times** which disrupts workflow and can lead to frustration during crucial tasks. - Users feel that **improvement is needed** in dashboard customization and AI capabilities for better performance and notifications. - Users find the **limited features** of Locobuzz lacking in depth, particularly in reporting and analytics capabilities. - Users face occasional **login issues** , including auto logouts and limited simultaneous access, affecting overall user experience. - Users report **performance issues** such as intermittent lag and slow response times affecting the overall user experience. #### What Are Recent G2 Reviews of Locobuzz? **"[AI-Powered Locobuzz That Integrates Smoothly and Improves Project Communication](https://www.g2.com/survey_responses/locobuzz-review-12526389)"** **Rating:** 5.0/5.0 stars *— Prabhat D.* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-12526389) --- **"[Unified Dashboard with AI Insights That Speeds Up Customer Engagement](https://www.g2.com/survey_responses/locobuzz-review-12523000)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-12523000) --- #### What Are G2 Users Discussing About Locobuzz? - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment ### 20. [Mention](https://www.g2.com/products/mention/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 436 **Product Description:** Founded in 2012 in Paris, Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries. By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment. With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (Linkedin, Twitter, Facebook, Tiktok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you! Start your 14-day free trial or talk to our experts by booking a demo! ### What Do G2 Reviewers Say About Mention? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time alerts** from Mention, which facilitate rapid responses to brand mentions and emerging trends. - Users commend the **ease of use** of Mention, allowing quick setup and effective real-time brand monitoring. - Users value Mention for its **time-saving features** , making brand monitoring efficient with real-time alerts and easy setup. - Users value the **detailed analytics** of Mention, simplifying reputation management and trend tracking across platforms. - Users value the **robust analytics** in Mention, enhancing their ability to monitor brand reputation and trends effectively. **Cons:** - Users find the **AI limitations** concerning, noting complex interface and inaccurate sentiment analysis hinder usability. - Users find the **interface complexity** challenging, with time-consuming alert setups and occasional inaccuracies in sentiment analysis. - Users find the **complex usage** of Mention challenging, especially with alert setup and sentiment analysis inconsistencies. - Users report **data inaccuracy** in sentiment analysis, affecting the reliability of insights gained from Mention. - Users find the **pricing high** for small teams, making it less accessible for everyone. #### What Are Recent G2 Reviews of Mention? **"[Real-Time Monitoring with Some Learning Curve](https://www.g2.com/survey_responses/mention-review-12224620)"** **Rating:** 4.5/5.0 stars *— Bhavesh .* [Read full review](https://www.g2.com/survey_responses/mention-review-12224620) --- **"[Fulfils our requirements comfortably](https://www.g2.com/survey_responses/mention-review-10910043)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/mention-review-10910043) --- #### What Are G2 Users Discussing About Mention? - [What is Mention used for?](https://www.g2.com/discussions/what-is-mention-used-for) - 1 comment ### 21. [Sprinklr Insights](https://www.g2.com/products/sprinklr-insights/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 100 **Product Description:** Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, drive better customer experiences and take data-led decisions. Sprinklr Insights supports an industry-leading number of channels and data sources, delivers actionable insights in real-time across areas like marketing, sales, product development, strategy and operations, is customized to business and vertical-specific use cases and is powered by patented deep learning capabilities. ### What Do G2 Reviewers Say About Sprinklr Insights? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **AI-driven insights** that streamline analytics and enhance decision-making across various platforms. - Users value the **powerful social listening and analytics** capabilities of Sprinklr Insights for comprehensive market insights. - Users value the **AI-driven insights** of Sprinklr Insights, enhancing their ability to gauge customer sentiment effectively. - Users love the **AI-driven insights** that enhance analysis and provide real-time updates for informed decision-making. - Users appreciate the **powerful analytics capabilities** of Sprinklr Insights, enabling comprehensive data analysis across multiple channels. **Cons:** - Users find the **learning curve steep** , making initial navigation of Sprinklr Insights challenging for casual team members. - Users feel that Sprinklr Insights requires **improvement in user-friendliness** to better accommodate new users and their needs. - Users find the **intuitiveness issue** of Sprinklr Insights challenging, especially for newcomers to its complex features. - Users find the **learning difficulty** of Sprinklr Insights challenging, often needing extensive training to navigate its features. - Users face **limited customization** options in Sprinklr Insights, making it difficult for new team members to adapt. #### What Are Recent G2 Reviews of Sprinklr Insights? **"[Really helpful to understand users, but experience can be improved](https://www.g2.com/survey_responses/sprinklr-insights-review-11373702)"** **Rating:** 4.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/sprinklr-insights-review-11373702) --- **"[Easy to use and fast](https://www.g2.com/survey_responses/sprinklr-insights-review-10853976)"** **Rating:** 5.0/5.0 stars *— Luis Felippe R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-insights-review-10853976) --- #### What Are G2 Users Discussing About Sprinklr Insights? - [What are the benefits and challenges of using Sprinklr Insights for social media analytics?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-sprinklr-insights-for-social-media-analytics) - [What is Sprinklr Modern Research used for?](https://www.g2.com/discussions/what-is-sprinklr-modern-research-used-for) ### 22. [Eclincher](https://www.g2.com/products/eclincher/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 437 **Product Description:** Eclincher is an AI-powered social media management, brand monitoring, and local SEO tools. Some of Eclincher’s main features include an AI publishing agent, post scheduling, a visual calendar, a unified social inbox, an AI auto-reply agent, web and social monitoring, smart queue auto-publishing, topic-suggested content, advanced live analytics with drag-and-drop customization, post approval, and team collaboration. Ranked #1 for ROI in social media management, eclincher integrates with Facebook, Instagram, X, LinkedIn, Google Business, YouTube, TikTok, Threads, Pinterest, Reddit, and more, boosting local SEO rankings and performance tracking. Eclincher is the ideal solution for managing multiple accounts, tracking performance, and optimizing digital presence. Key Features: - Publishing and Scheduling: Effortlessly plan, schedule, and automate publishing posts with AI agent, visual content calendar and customizable automation queues to streamline workflows. - Unified Social Inbox: Centralize and manage all messages, comments, reviews, and mentions in one place, ensuring no customer interaction is overlooked. Save time with AI Auto Reply agent to do the work for you. - Social Listening: Monitor brand mentions, keywords, hashtags, and industry trends to gain valuable insights and stay ahead of the competition. - Brand Monitoring: Track your brand’s reputation and online presence to understand customer perceptions and address feedback effectively. - Analytics and Reporting: Leverage in-depth analytics and create detailed, customizable reports to measure performance and refine your strategy. - Local Listings Management: Ensure accurate and consistent business information across directories to boost local SEO rankings and online trust. - Local SEO: Enhance your local visibility by optimizing keywords, business profiles, and content to reach your target audience effectively. Eclincher is designed for businesses of all sizes, making it easy to connect with audiences and thrive in the ever-evolving digital landscape. ### What Do G2 Reviewers Say About Eclincher? *AI-generated summary from verified user reviews* **Cons:** - Users feel that the **cost of Eclincher** is high compared to other programs offering similar tools. - Users find Eclincher to be **expensive** , especially compared to other programs with similar tools at lower prices. - Users feel that Eclincher's **high pricing** is a drawback, especially with cheaper alternatives available for similar features. #### What Are Recent G2 Reviews of Eclincher? **"[AN AMAZING TOOL AND TEAM](https://www.g2.com/survey_responses/eclincher-review-9559093)"** **Rating:** 5.0/5.0 stars *— Carlos F.* [Read full review](https://www.g2.com/survey_responses/eclincher-review-9559093) --- **"[Efficiency and Exceptional Customer Service](https://www.g2.com/survey_responses/eclincher-review-12210035)"** **Rating:** 5.0/5.0 stars *— Marc-André D.* [Read full review](https://www.g2.com/survey_responses/eclincher-review-12210035) --- #### What Are G2 Users Discussing About Eclincher? - [What is eclincher used for?](https://www.g2.com/discussions/what-is-eclincher-used-for) ### 23. [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 373 **Product Description:** Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. ### What Do G2 Reviewers Say About Emplifi? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Emplifi, enhancing collaboration and streamlining social media management effectively. - Users appreciate the **customizable dashboards** of Emplifi, enhancing their ability to manage and analyze social media effectively. - Users value the **comprehensive analytics** of Emplifi, enabling effective social media performance measurement and strategy optimization. - Users value the **robust analytics capabilities** of Emplifi, enhancing their social media strategy and performance measurement. - Users value the **intuitive features** of Emplifi, enhancing their experience with engagement, publishing, and analytics tools. **Cons:** - Users note the **missing features** in Emplifi, like Excel downloads and limited Instagram insights, hinder usability. - Users experience **technical issues** with Emplifi, including glitches, inconsistent support, and limitations on account management. - Users find **feature limitations** in Emplifi, particularly with the dashboards and inadequate data download options. - Users feel that there is **improvement needed** in dashboards, particularly wishing for enhanced features like data download options. - Users find the **lack of powerful features** in Emplifi limits its effectiveness, especially for TikTok and Instagram analytics. #### What Are Recent G2 Reviews of Emplifi? **"[Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless](https://www.g2.com/survey_responses/emplifi-review-12624587)"** **Rating:** 4.5/5.0 stars *— Mel H.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) --- **"[Evolving, User-Friendly Suite with Responsive Implementation Support](https://www.g2.com/survey_responses/emplifi-review-12580996)"** **Rating:** 4.5/5.0 stars *— John M. C.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) --- #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment ### 24. [Infegy Starscape](https://www.g2.com/products/infegy-starscape/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 211 **Product Description:** Infegy Starscape is a cutting-edge social analytics platform that transforms how businesses understand their audiences through advanced social listening technology. Designed for marketers, researchers, and agencies who need rapid, data-driven consumer insights, Starscape delivers lightning-fast analysis of social media conversations across all major public platforms. Unparalleled Social Listening Capabilities At the heart of Starscape is sophisticated AI technology that goes far beyond basic social analytics. The platform leverages over a decade of natural language processing expertise to provide nuanced sentiment analysis that captures the true meaning behind consumer conversations. With advanced emotion detection, brands can identify feelings such as joy, love, and disgust, gaining deeper consumer insights into what truly drives their audience. Lightning-Fast Social Analytics Time is critical in today's fast-paced digital landscape. Infegy Starscape delivers instant access to social listening data—your most important searches are available on day one, with complex queries returning results in seconds rather than weeks. This speed advantage enables teams to respond quickly to emerging trends, competitive threats, and shifting consumer sentiment. Comprehensive Consumer Insights Starscape's social analytics engine provides extensive coverage with 17+ years of historical data, ensuring you never miss critical patterns in consumer behavior. The platform's entity recognition effortlessly tracks brands and individuals, while theme identification pinpoints purchase intent, churn risk, and other crucial conversational patterns. GDPR and HIPAA compliance ensure your social listening efforts meet regulatory requirements. Actionable Intelligence for Every Team Whether you're conducting market research, managing brand reputation, or analyzing competitive intelligence, Starscape's trustworthy generative AI delivers actionable summaries, audience personas, and reports you can confidently use for business decisions. Customizable dashboards, reusable templates, and white-label reporting options make it easy to share consumer insights across your organization or with clients. Transform your approach to social listening and unlock the consumer insights that drive growth. Infegy Starscape combines superior data quality, advanced social analytics, and AI-powered intelligence to help you make faster, smarter decisions based on a real-time understanding of your audience. ### What Do G2 Reviewers Say About Infegy Starscape? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Infegy Starscape, benefiting from AI integrations that simplify data analysis. - Users praise the **AI integration** in Infegy Starscape for simplifying data analysis and query development. - Users appreciate the **AI summaries and query tool** of Infegy Starscape, dramatically speeding up data analysis. - Users commend the **expert customer support** of Infegy Starscape, highlighting their quick responses and helpful guidance. - Users value the **easy integrations** in Infegy Starscape, streamlining workflows and enhancing convenience with various data sources. **Cons:** - Users face a **steep learning curve** due to significant changes in the query builder from Infegy Atlas. - Users note a **complex learning curve** for Infegy Starscape, making initial use challenging and time-consuming. - Users note a **steep learning curve** with Infegy Starscape, making it challenging for new users to navigate effectively. - Users find the platform's **complexity challenging** , especially when learning to utilize all of Starscape's advanced features. - Users find the **custom dashboards time-consuming** to build, detracting from their overall experience with Infegy Starscape. #### What Are Recent G2 Reviews of Infegy Starscape? **"[I find Infegy to be useful when conducting research on niche products or sentiment shift over time.](https://www.g2.com/survey_responses/infegy-starscape-review-9950903)"** **Rating:** 4.0/5.0 stars *— Megi N.* [Read full review](https://www.g2.com/survey_responses/infegy-starscape-review-9950903) --- **"[Powerful Social Insights with Deep Historical Trend Tracking](https://www.g2.com/survey_responses/infegy-starscape-review-12255074)"** **Rating:** 4.0/5.0 stars *— Ravinder k.* [Read full review](https://www.g2.com/survey_responses/infegy-starscape-review-12255074) --- #### What Are G2 Users Discussing About Infegy Starscape? - [What does Infegy Atlas do?](https://www.g2.com/discussions/what-does-infegy-atlas-do) - [What is the use of Infegy Atlas?](https://www.g2.com/discussions/what-is-the-use-of-infegy-atlas) - [What does Infegy do?](https://www.g2.com/discussions/what-does-infegy-do) - 1 comment ### 25. [NUVI](https://www.g2.com/products/nuvi/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 127 **Product Description:** Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences. #### What Are Recent G2 Reviews of NUVI? **"[social listening](https://www.g2.com/survey_responses/nuvi-review-8159700)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/nuvi-review-8159700) --- **"[Exceptional Reporting Features](https://www.g2.com/survey_responses/nuvi-review-8231808)"** **Rating:** 5.0/5.0 stars *— Matthew D.* [Read full review](https://www.g2.com/survey_responses/nuvi-review-8231808) --- #### What Are G2 Users Discussing About NUVI? - [What is NUVI used for?](https://www.g2.com/discussions/what-is-nuvi-used-for) ## What Is Social Media Listening Tools? [Social Media Marketing Software](https://www.g2.com/categories/social-media-marketing) ## What Software Categories Are Similar to Social Media Listening Tools? - [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) - [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) - [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) --- ## How Do You Choose the Right Social Media Listening Tools? ### What You Should Know About Social Media Monitoring Tools ### What are Social Media Monitoring Tools? Social media monitoring tools are often a company's main platform for consumer engagement and customer insights. How a company interacts with its customers speaks volumes about whether it values what its consumers want and how much it is willing to improve its product offerings and campaign messages to cater to those consumers. Using social media monitoring as a form of social listening can also help give provide a company with valuable customer insights that will help identify trends, track competitors, and understand customer sentiment. Social media monitoring benefits include: Key Benefits of Social Media Monitoring Tools - Monitoring accounts on various social media platforms - Quickly receiving alerts of customer criticism or complaints - Tracking brand competition - Monitoring your social media reputation and presence in real time - Gaining insights on the effectiveness of your social media approach ### Why Use Social Media Monitoring Tools? **Revenue –** Social media monitoring can generate more revenue for your company. Understanding how consumers interact with your social media posts can clue your business in on what to do to grow your audience, which translates to more subscribers and, therefore more revenue for your business. **Customer Loyalty –** Beyond growing your customer base, social media monitoring is also a great tool to manage the customers that you already have. Brand loyalty can be earned from customers if you engage with them on a more personal level, answer any concerns that they might have, and improve your product based on the feedback provided through social media. **Competitor Insights –** Social media monitoring can give your business insight into how your competitors are performing. Consumers that may be responding negatively to your competitor's offerings can be used to promote your own marketing campaigns and how your product offerings outperform the competition. **Brand Presence –** One of the greatest benefits of social media monitoring tools is the ability to produce in-depth reports on brand presence. With social media monitoring, you can produce reports with easy-to-understand datasets. Competitive reporting is key to understanding the effectiveness of social media marketing campaigns and the underlying flaws that may be present. Remedying issues and capitalizing on effective methodologies can do wonders for a brand’s presence across social networks. ### Who Uses Social Media Monitoring Tools? **Marketing –** Social media monitoring tools allow marketers to personalize content to specific users or demographics and identify thought leaders or influencers. Social media monitoring software can help marketing teams respond to social network mentions and facilitate customer engagement. Furthermore, user mentions such as asking for assistance or complimenting a product can be captured and used for future campaigns to demonstrate satisfaction and dedication. Engagement with these users across various social networks may also lead to increased traffic and customer engagement. **Customer Service Teams –** Customer service teams use social media monitoring tools to listen to customer complaints or answer any concerns they might have. They can respond to positive or negative mentions in order to mitigate escalations in customer frustration and keep the customer base happy. **Public Relations Teams –** Outreach and public relations teams monitor social media to identify whether they need to publicly respond to a major customer concern. If your company is being viewed negatively because of a major misstep, then PR can respond with a company-wide message and answer customer concerns in a succinct message. ### Kinds of Social Media Monitoring Tools **Review Aggregator Tools –** These types of social monitoring tools aggregate all of your business’ online reviews in one organized list. This helps your business easily identify negative customer reviews and whether the issue can be quickly mitigated. Responding quickly to negative reviews can be the difference between retaining a customer and losing them to your competitors. **Lead Generation Tools –** These types of social media monitoring tools allow you to pick up on leads via social media interactions. Lead generation tools have features that filter social mentions, whether they be negative, positive, or neutral. Lead generation tools also allow you to see who is talking about your product the most. You can then mark these people as leads and interact with them directly to convert them into customers. More leads via social media mean more revenue for your business. **Social Mention Tools —** Social media monitoring tools specializing in social mentions help you determine how often your brand is being mentioned. These tools can filter what type of social media platforms you would like to monitor, the sentiment of the mentions, social mention demographics, etc. Monitoring social mentions can show who is talking about your product and what they are saying about it. This can directly influence your marketing and outreach teams’ successes. They can use social mentions to tailor their future efforts to correlate with what people want and discover what demographics your company should focus on. ### Social Media Monitoring Tools Features **Cross-Channel Monitoring –** Cross-channel monitoring features allow you to simultaneously track activity from your accounts across various social media channels. This centralizes data collection and tracking and improves the efficiency of social media monitoring. If your company has many social media accounts, utilizing cross-channel monitoring features can help you easily manage them. Listening to users across all networks will paint an accurate picture of how they perceive your social media posts and brand. **Analytics –** [Social media management software](https://www.g2.com/categories/social-media-mgmt) tools typically offer features that help analyze the trends you observe and search efficiently for data. These tools allow you to optimize internet searches to find facts faster. Some products can create reports that visualize data, making it easier to analyze results and measure the effectiveness of your social media strategies. **Social Reporting –** Social reporting allows your company to access custom reports and dashboards to measure social activity and engagement opportunities. It also allows users to export data and graphs into PowerPoint, Excel, and other useful data-reporting programs. This feature provides great visuals for you to present data in meetings. **Sentiment Scoring –** Sentiment scoring determines whether social mentions of your brand are positive, negative, or neutral. This feature helps you monitor whether certain products are performing well and if marketing changes need to be made to keep customers happy. **Influencer Identification –** Influencer identification helps identify who is talking about your brand along with their influence over social communities. This feature can help bolster your company’s reputation by having popular social media bloggers feature your brand on their own social media accounts. **Publishing –** Most social media monitoring software offers a publishing feature that allows users to auto-schedule social media posts. Users can schedule posts for months into the future, which can save your company plenty of time. Publishing features also automatically post blogs from your website onto social media. This is a great way to bolster the views on your blogs and generate more traffic back to your website. ### Trends Related to Social Media Monitoring Tools **Finding Brand Influencers —** Some social media monitoring tools can identify the most important and influential people who are interacting with your brand. New tools feature built-in algorithms that assign scores to people who interact with your brand to quickly identify who has a high influence in the social media world. This can be very helpful in boosting your brand recognition. For example, if your brand fits within the restaurant industry, then you may be able to easily identify top food critics and have them review your restaurant to boost your popularity. **Real-Time Tracking –** A new trend in social media monitoring tools is providing real-time analytics to track live hashtags and media mentions. Tracking in real time helps companies find customer complaints when they occur, which can help put these fires out in an efficient manner. ### Potential Issues with Social Media Monitoring Tools **Inaccurate Sentiment Analysis –** As with all artificial intelligence, it can be very difficult to teach AI to monitor human emotions. As such, having a social media monitoring tool accurately pick up on all negative or positive responses to your brand can be a near-impossible task. When implementing a social media monitoring tool, be aware of potential inaccuracies in customer sentiment analysis, as it may not paint the full picture of how your brand is being viewed. **Over-Listening –** Focusing too much on one negative social mention can prove to be counterproductive. Brands constantly trying to filter out all the negative reviews can spend too much time doing so, which distracts them from more important tasks. Furthermore, a few negative sentiments can influence brands to switch gears on certain products and make poor decisions. When implementing a social media monitoring tool, companies must have a thick skin and understand when it is truly worth listening to the consumers. **Spam –** Social media monitoring tools have difficulty filtering out all the spam when robots or other people post about your brand for their own promotion. Because of this, your social media monitoring tool may pick up on many unwanted social mentions that don’t positively impact your company because they’re not coming from actual users. This can waste a lot of time for companies trying to use actual customer data to influence their marketing. ### Software and Services Related to Social Media Monitoring Tools **Influencer Marketing Software –** [Influencer marketing software](https://www.g2.com/categories/influencer-marketing) helps organizations identify, recruit, and communicate with social influencers. While some social media monitoring software can perform this task, influencer marketing software can be a great tool to complement your social media monitoring by maximizing influencer outreach. **Social Media Analytics –** [Social media analytics software](https://www.g2.com/categories/social-media-analytics) provides functionality for gathering and reporting on data related to social media accounts. Social media analytics products are used by social media, marketing, and communications teams that use analytics tools to identify successful practices, target demographics, and analyze real-time consumer practices. **CRM –** Social media monitoring tools collect data that can be incorporated with [customer relationship management (CRM) software](https://www.g2.com/categories/influencer-marketing). CRM integration will connect data on your overall customer base with data related to your social media interactions. This will help you accurately analyze the effectiveness of your social media strategies. **Social Media Management –** [Social media management software](https://www.g2.com/categories/social-media-mgmt) allows users to schedule posts months in advance. When social media managers have surplus content, they can schedule posts accordingly to ensure they share as much content as possible. This can be a great tool to complement social media monitoring and double down on your brand presence. **Online Reputation Management –** [Online reputation management software](https://www.g2.com/categories/online-reputation-management) allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Similar to social media monitoring, this will help your company keep track of critical social mentions and customer complaints to keep your brand’s reputation in a positive light.