Lucidya - Social Media Analytics Reviews & Product Details

Lucidya’s AI-powered Social Listening software helps enterprises understand what is being said about their brand so they can spot trends, identify growth opportunities, and protect their reputation. With advanced brand monitoring, sentiment analysis, and competitive benchmarking, Lucidya enables businesses to capture every conversation that matters across digital channels. From monitoring brand health to uncovering market opportunities, Lucidya transforms raw social data into actionable insights that safeguard reputation, deepen customer understanding, and accelerate growth. With real-time alerts, analytics dashboards, influencer tracking, and automated reporting, Lucidya empowers teams to move faster, make smarter decisions, and stay ahead of customer expectations. Key Capabilities of Lucidya’s Social Listening Platform -Monitor brand health in real time by tracking mentions, sentiment, and public perception across social media, blogs, forums, and news sites. -Stay proactive with instant alerts on traffic spikes, influencer activity, and emerging trends to respond quickly and prevent crises. -Visualize performance with analytics dashboards that centralize KPIs, highlight opportunities, and align stakeholders. -Benchmark against competitors with share of voice analysis, sentiment tracking, and performance comparisons to identify strengths, weaknesses, and market gaps. -Optimize campaign performance by analyzing engagement, sentiment, and ROI with detailed post-level and tweet volume insights. -Leverage historical and live data to uncover long-term trends, forecast market shifts, and react instantly to new developments. -Protect brand reputation by detecting sudden spikes in negative sentiment and mitigating risks before they escalate into crises. -Gain audience insights into customer behavior, preferences, and sentiment to personalize strategies and boost engagement. -Track influencer marketing opportunities by monitoring influencer activity, mentions, and engagement to strengthen brand visibility. -Stay informed on industry trends with continuous monitoring of competitor activity, customer conversations, and market shifts. -Maximize event impact by tracking conversations around product launches, conferences, and events in real time to adapt campaigns on the spot. Save time with automated reporting by distributing tailored insights to stakeholders without manual effort. Keep an eye on your brand's social media activities and market performance across all digital channels with Lucidya’s Social Listening platform.

Product Website

Seller

Lucidya

Discussions

Lucidya - Social Media Analytics Community

Languages Supported

Arabic, German, English, French, Hindi, Russian, Turkish

Product Description

Lucidya is an AI-powered social listening platform that helps enterprises monitor conversations, analyze sentiment, and benchmark performance across digital channels. Purpose-built for accuracy in Arabic and global markets, Lucidya enables businesses to protect brand reputation, uncover growth opportunities, and act on real-time customer insights with confidence.

Overview by

Awis Kilani

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Lucidya - Social Media Analytics Integrations

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Verified by Lucidya - Social Media Analytics

Lucidya - Social Media Analytics Media

Lucidya - Social Media Analytics Demo - Top Trends Monitor

Monitor trending topics and hashtags across platforms.

Lucidya - Social Media Analytics Demo - Sentiment Analysis

Sentiment Analysis uses AI to detect positive, neutral, or negative customer emotions in real-time conversations.

Lucidya - Social Media Analytics Demo - Omnichannel Engagement Dashboard

Tracks customer interactions across channels with real-time insights on response rate, waiting time, sentiment, and requests helping teams improve efficiency and deliver faster, more personalized support.

Lucidya - Social Media Analytics Demo - AI-Powered Audience & Engagement Analytics

Enables enterprises to uncover deep audience insights across Arabic dialects, languages, and geographies—helping brands localize strategies, identify growth markets, and improve customer experience.

Lucidya - Social Media Analytics Demo - Competitive Benchmarking

Compare your brand's performance with competitors using metrics like share of voice, sentiment, and engagement levels.

Lucidya - Social Media Analytics Demo - Account Performance

Track total posts, engagements, impressions, and reach to measure brand visibility and audience interaction over time

See everything your audience is saying before your competitors do. Introducing Lucidya's Monitor solution, the advanced monitoring platform that delivers insights across social, paid, and earned media channels. Features include trend detect

Turn data chaos into strategic clarity in seconds. Explore Lucidya's Research solution, a comprehensive analytics platform combining sentiment analysis, trend monitoring, and survey capabilities. Features include competitive benchmarking, a

The world is drowning in data. Brands don’t need more information—they need clarity. Clarity to hear real voices, uncover deeper truths, and make decisions that matter. Lucidya is an AI-powered unified customer experience platform (CXM) des

Official Downloads

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G2 reviews are authentic and verified.

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/1/2025

"Effortless Social Monitoring with Intuitive, Reliable Analytics"

5/5

What do you like best about Lucidya - Social Media Analytics?

What I like most about Lucidya is how easy and intuitive the platform is to use. The implementation was smooth, and it integrates seamlessly into my daily workflow. I use the platform frequently because the number of features it offers allows me to monitor conversations, track sentiment, and generate reports efficiently. The insights are always accurate and reliable, which helps me deliver better results. I also appreciate their responsive customer support, which makes the overall experience even better. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

The primary challenge I face is with the data loading speed. Occasionally, generating reports or extracting data takes longer than anticipated, particularly when handling large datasets or during periods of high usage. Because I depend on the platform regularly, these delays can sometimes impact my deadlines. Enhancing the processing speed would make the platform more efficient and better suited to my frequent needs. Additionally, there have been several occasions when I used the Comments Sentiment Analysis feature for a report and encountered extremely offensive language in the results. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Lucidya helps me manage social media monitoring more efficiently by giving me clear, accurate insights without complicating the workflow. Its easy-to-use interface and smooth implementation allowed me to adopt it quickly, and the integration with our daily processes saves a lot of time. I use the platform frequently to track conversations, measure sentiment, and generate reliable reports for clients.

The wide range of features helps me understand audience behavior and respond faster. Whenever I face a question, their customer support team is quick and helpful, which makes the entire experience even more seamless. Overall, Lucidya solves the challenge of time-consuming manual monitoring and helps me deliver better, data-driven results. Review collected by and hosted on G2.com.