Mentionlytics Reviews & Product Details

The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, and the sentiment analysis helps us proactively identify potential reputational risks. One standout feature is the ability to set email alerts for specific keywords, which allows us to stay on top of key topics in real time without constantly logging in. Review collected by and hosted on G2.com.

A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. Review collected by and hosted on G2.com.

It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! Review collected by and hosted on G2.com.

The only thing is adding manual mentions for me doesn't seem to work. But I reach out to the customer service team and they do it super quickly, so it ends up being fine. Review collected by and hosted on G2.com.

Mentionlytics is a gem of a social listening tool. It’s incredibly easy to learn, quick to set up, and packed with features, especially the free trial version. The AI-generated summaries and real-time notifications make it very useful for monitoring ad campaigns and brand mentions. It’s absolutely worth every buck. A great tool for marketers who want powerful insights without the overwhelm. Review collected by and hosted on G2.com.

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That said, it does get faster and more accurate with an upgrade. I also wish the mention cap was a bit higher and that it could pick up PR or news articles more consistently. Still, for the price and features, it’s a solid starter tool for insights and monitoring. Review collected by and hosted on G2.com.

Mentionlytics is an easy-to-use tool that has allowed us to provide concrete data to our clients. We highlight its ability to monitor data and metrics on the X network, fast automatic reports, and all the information in Excel, making it a competitive platform. On the other hand, we emphasize the attention, service, availability, and friendliness of our Account advisor. Review collected by and hosted on G2.com.

It would be more improvements that allow the user to obtain more data on networks like Instagram and Facebook. The loading for the visualization of the dashboards is also an aspect to improve. Fabulous to be able to implement other types of metrics in the case of general data and channel monitoring, especially. Implementation of different analyses with AI. Review collected by and hosted on G2.com.

Everything in one place, and makes me look like I spend hours searching the internet - but its actually just a few seconds to check in after all the set up is done. Review collected by and hosted on G2.com.

There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get all the features included. My review numbers of some of the features may appear low - I was not able to use those features, and on the survey there was no option to select a N/A button. So that is reflected in the results. Review collected by and hosted on G2.com.

The interface is great and allows you to have good situational awareness at a quick glance. Review collected by and hosted on G2.com.

The parameter for automatic mention analysis considers keywords in their general semantic aspect, which compromises more personalized sentiment analysis. It would be very important if AI could learn sentiment classification to suit different needs. Review collected by and hosted on G2.com.

Good coverage and ability to filter mentions in a wide variety of different ways. Review collected by and hosted on G2.com.

No major down sides. Ultimately with all of these platforms it's worth a/b testing coverage for your industry and to see if all sources are being checked. I would also add that they were very helpful in adding sources on request, so the only downside is covered by their great support! Review collected by and hosted on G2.com.

It is very easy to use and there is excellent customer service. We use it every day and it helps us have an overview of what is happening with our customers. Review collected by and hosted on G2.com.

That keeps adding mentions even after we say we don't want mentions from a user. Review collected by and hosted on G2.com.

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and other information. Show both unique and total reach. Have a lot of additional package options and let me customize my own setup. Only paid what I really needed instead of forcing myself to upgrade my plan and pay for features that I don't need. Translate to cost-efficient for me and my client. Very responsive customer service when trouble occurs. Review collected by and hosted on G2.com.

No CS online o weekend. It's a rare case when trouble occurs on the weekend, but if it happens, we need to wait until weekday Review collected by and hosted on G2.com.

The software is very intuitive, gives useful results, and the customer service is great! Reporting is also very useful. Review collected by and hosted on G2.com.

It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. Review collected by and hosted on G2.com.