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Lucidya

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117 reviews
  • 2 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2016

Profile Name

Star Rating

99
16
2
0
0

Lucidya Reviews

Review Filters
Profile Name
Star Rating
99
16
2
0
0
Punish A.
PA
Punish A.
09/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Detailed Insights with a Smooth Setup

I like Lucidya - Social Media Analytics for its ability to provide a deeper breakdown of content distribution. It helps me track content performance well. The initial setup was smooth, which made getting started an easy process. Overall, I'm very satisfied and would rate it a 10 out of 10 for recommending it to others.
Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
06/05/2026
Validated Reviewer
Review source: Organic

Great for Real-Time Alerts, Needs User-Friendly Dashboard

I use Lucidya - Social Media Analytics with my team to track customer complaints in real time. I like that it helps in real-time alert and early intervention, which is really beneficial. I also appreciate the speed of gathering data and the automated reporting features, as they save my time and reduce the need for hours of data entry and spreadsheet formatting.
Verified User
G
Verified User
06/05/2026
Validated Reviewer
Review source: Organic

Real-Time Insights, Transformative for PR Campaigns

I use Lucidya to track brand mentions and monitor competitor activities in real time, which is incredibly valuable for catching customer complaints across all social media platforms. I appreciate how it allows me to track reputation and customer feedback across multiple online platforms effortlessly. Everything appears on a single plane of glass, making public sentiment easy to analyze and act upon. I also like how Lucidya enables proactive and predictive analytics in real time, which helps us create more focused, customer-friendly PR campaigns. This capability saves time and improves the efficiency of our marketing operations, which is a significant advantage as I believe that in any business, time is money. Overall, I'd rate it a 10/10 for recommendation because it has definitely made our work smoother and more efficient.

About

Contact

HQ Location:
Riyadh

Social

@Lucidya

What is Lucidya?

Lucidya is the agentic CX platform redefining how enterprises and public sector organizations understand, engage, and resolve customer needs. Its AI-native architecture, powered by over a decade of proprietary data, ingests customer data and market signals in real time across voice, chat, email, social media, and 40+ digital sources to instantly detect intent and sentiment. It then routes and orchestrates workflows to AI agents, which execute end-to-end resolutions autonomously, enabling up to an 85% containment rate from initial contact through retention. Designed on a unified, single-tenant infrastructure with strict data residency controls, Lucidya combines enterprise-grade security, governance, and continuous learning with compliance to SOC 2 Type II, ISO/IEC 42001, NIST CSF, CCPA/CPRA, GDPR, PDPL, and NCA.

Details

Year Founded
2016
Website
www.lucidya.com