I like that Muck Rack is easy to use and their customer service is exceptional. They are very helpful. The intuitive nature of Muck Rack means it doesn't take a long time to find the information I'm looking for. Additionally, Muck Rack integrates well with Outlook, which is quite convenient for me. The initial setup was also very easy.

My nonprofit has been using Muck Rack for a year now and is very pleased. We primarily use the service for media tracking. It seems to do a comprehensive job of capturing hits and is easy to use. We also periodically use it to search reporter contacts. It seems up-to-date. The chat feature is fantastic- very easy to quickly reach a customer service agent.

I love Muck Rack for their AI tracking features and appreciate that they don't have a lot of bounce-back emails. Whenever an issue does arise, customer support always updates it quickly, which I find amazing. The tools are great, and the website is easy to navigate. I think it's a wonderful tool for all PR companies or production companies to get their projects out there. The format of the website is another aspect I love, as it allows you to search by people, articles, and more, making it easy to find someone and track articles. I also appreciate the detailed organization and filtering options, which help identify who writes about specific topics like movies or sports. Additionally, the well-organized structure tells you when someone last wrote for a publication. The price is reasonable, and the platform customization is another plus. The initial setup was a breeze, thanks to the amazing staff who walked us through the process and the informative Muck Rack University classes.