--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 411 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 411 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 411 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Great Compliance and Benefits, but Support Quality Needs More Consistency **Rating:** 3.0/5.0 stars **Reviewed by:** Kendall S. | Director, People & Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about ADP TotalSource?** What I like most about ADP TotalSource is how much it simplifies the complexity of managing a growing, multi-state workforce. Their team provides strong guidance on state-specific employment requirements, payroll taxes, and compliance, which gives us confidence as we hire across the U.S. We've also been very happy with the benefits offering. The plans are competitively priced, giving our employees access to high-quality coverage while helping us manage costs as a smaller organization. Whenever questions come up, the support team is responsive and works collaboratively to help us find solutions. Overall, ADP TotalSource has been a valuable partner by combining HR expertise, compliance support, and competitive benefits into one platform. **What do you dislike about ADP TotalSource?** The biggest area for improvement is customer support. While there are some excellent individuals on the team, the overall experience can be inconsistent. I've found that the quality and accuracy of the guidance often depends on who I happen to speak with, and it's not uncommon to receive different answers to the same question from different representatives. I would also appreciate a more proactive partnership. Rather than simply responding to issues as they arise, I'd like to see more strategic guidance, clearer ownership of complex cases, and stronger subject matter expertise. As an experienced HR leader, there have been times when I've had to research and validate information myself because the support provided wasn't as knowledgeable or consistent as I expected. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource has allowed us to consolidate payroll, benefits administration, HR, tax management, and PEO services into a single solution. As the sole HR professional supporting a growing, multi-state workforce, having everything in one place saves me a significant amount of time and reduces the administrative burden of managing multiple vendors. The biggest benefit has been the support for multi-state employment. ADP helps us navigate state-specific payroll taxes, employment requirements, and compliance considerations, allowing me to focus more on strategic HR initiatives instead of spending hours researching regulations or managing manual processes. Having one platform to manage the employee lifecycle, benefits, payroll, and taxes has made our HR operations much more efficient and scalable. **Official Response from Rebecca Jordan:** > Hi Kendall, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps simplify the complexities of managing a growing, multi-state workforce. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 2. Easy Payroll, But Tax Support Delays Make State Related Matters a Headache **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about ADP TotalSource?** Running payroll is extremely easy. Most modules are straightforward to follow and understand. Some of the help topics are genuinely helpful and also easy to understand, which makes it simpler to find answers when I need them. **What do you dislike about ADP TotalSource?** The Tax Department. Getting answers from them can take literal months. This creates issues with state filings, and we are often charged interest for late filings. Not to mention, for some reason, ADP set up some states with employees home addresses as the contact address, instead of the main company address and trying to get that fixed has been a nightmare. I have one case that I've been trying to get fixed for over a year. **What problems is ADP TotalSource solving and how is that benefiting you?** Extended hours for HR services, access to a larger assortment of benefits, with lower costs than we would be able to get on our own. 401K management... **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps makes managing day-to-day responsibilities easier. We also value your candid comments regarding the consistency of the tax department support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 3. ADP TotalSource Streamlines Payroll, HR, and Benefits—All in One Platform **Rating:** 3.0/5.0 stars **Reviewed by:** Brandi E. | Fiber splicer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** ADP TotalSource excels at reducing the administrative burden of running a growing business, especially by giving small to mid-sized companies access to enterprise-level health and 401(k) benefits. It brings payroll, HR guidance, and compliance monitoring together in a single platform, making it easier to manage these essentials in one place. **What do you dislike about ADP TotalSource?** My frustrations with ADP Total Source are high costs, inconsistent customer support, and processes that can feel overly rigid. The fees are bundled often calculated as a percentage of your payroll and the pricing become less attractive as your organization grows and overall payroll increases. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me tackle administrative, compliance, and benefit-scaling challenges for my small business . It takes alot of the HR duties off of my shoulders, so I can spend more time on improving and growing my business. **Official Response from Rebecca Jordan:** > Hi Brandi, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP is helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 4. All-in-One HR Platform, But Reporting and UI Could Be Smoother **Rating:** 3.0/5.0 stars **Reviewed by:** Phil S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about ADP TotalSource?** HR, payroll, benefits, and compliance all in one place. It helps simplify a lot of my admin work so I can spend more time supporting employees instead of juggling multiple systems. I’ve also found the platform to be reliable and easy to navigate for day-to-day tasks. **What do you dislike about ADP TotalSource?** The reporting can be a little clunky, and sometimes it takes more clicks than it should to find what I’m looking for. I’d also love to see a more modern interface **What problems is ADP TotalSource solving and how is that benefiting you?** As said earlier, it keeps our payroll, benefits, and HR processes organized in one system. It saves time, reduces manual work, and gives me more confidence that things are being handled accurately. **Official Response from Rebecca Jordan:** > Hi Phil, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs "All-in-One" platform is helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 5. Helpful Integrations, But Support Fell Short for Our Niche Needs **Rating:** 3.0/5.0 stars **Reviewed by:** Shelby H. | Human Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** We liked the integrations it did have as this was our first payroll company we used so it was much better than the alternative of doing payroll manually and onboarding via paper. **What do you dislike about ADP TotalSource?** I felt like the support we received was not at all at the level we needed. Our company is very niche so getting a vendor to understand those needs is a challenge. Not for our company Not for our company Not for our company Not for our company **What problems is ADP TotalSource solving and how is that benefiting you?** As mentioned in the previous sections it was having a one stop shop for all systems for HR which was needed from what we had before hand. Felt like we were more with the times. **Official Response from Rebecca Jordan:** > Hi Shelby, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps with payroll intergrations. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 6. Strong HR Resources, But UX and Payroll Glitches Hold It Back **Rating:** 3.0/5.0 stars **Reviewed by:** Aaron C. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ADP TotalSource?** Has a lot of industry standard resources including licensed HR professionals to assist a business with employee matters. Mobile app has improved as well **What do you dislike about ADP TotalSource?** Really outdated UX despite being one of the top employer management platforms. Very glitchy training center and payroll experience for both employers and employees **What problems is ADP TotalSource solving and how is that benefiting you?** It is solving the need to have all employee/business service providers and licensed professionals in-house. It outsources a lot of that work to to ADP-included professionals **Official Response from Rebecca Jordan:** > Hi Aaron, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying ADP’s industry standard resources. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 7. Valuable HR Features, But Support Availability Lags **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2026 **What do you like best about ADP TotalSource?** I appreciate how ADP TotalSource makes it easy to onboard new candidates, process status changes, terminations, benefits, and weekly payroll. I like being able to upload documents easily and customize reports. The 'Quickcalc' feature is helpful as it pre-calculates the breakdown of a check payout, including taxes, making it convenient to manage bonuses and vacation cash-outs. **What do you dislike about ADP TotalSource?** With the transition to the ADP Workforce platform, I became responsible for tasks like payroll and check breakdowns that were previously handled on their side. The most challenging part for me was not having a representative readily available when I needed help and had a hard deadline. **What problems is ADP TotalSource solving and how is that benefiting you?** I find ADP TotalSource simplifies onboarding, status changes, terminations, benefits, and payroll processing. It allows easy document uploads and paycheck calculations with Quickcalc. ### 8. Great All-in-One Benefits Platform, but Pricing and Gross-Up Accuracy Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** the wide range of tools and services available in one platform. it offers various benefit options, making it easier for employees to choose what fits the needs. **What do you dislike about ADP TotalSource?** The cost is high compared to many alternatives. On top of that, the gross-up calculations don’t always seem accurate, which makes it harder to manage payroll situations where a guaranteed net payment is required. **What problems is ADP TotalSource solving and how is that benefiting you?** Its comprehensive benefit administration, workers compensation, and payroll and withholding services. Consolidating these functions with a single provider is probably the benefit. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs "all-in-one" benefits platform is meeting your expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 9. Ongoing Implementation Issues and Slow Support Response Times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about ADP TotalSource?** I understand PEO is there to help but we've been having on going issues since the implementation and every week its a new issue. **What do you dislike about ADP TotalSource?** The restriction/freedom to make changes or the help time is not fast enough **What problems is ADP TotalSource solving and how is that benefiting you?** having everything in one system. Although the system seems to be very old compare to other HRIS and PEO I have used so far. **Official Response from Rebecca Jordan:** > Thank you for sharing your concerns. We are disappointed that your implementation experience was not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact us at clientfeedback@adp.com. ### 10. Strong Payroll, but Tax filings Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** Payroll and their overall business partner selections for my business **What do you dislike about ADP TotalSource?** Their overall helpfulness when it comes to matters of different tax areas as well as their lack of timeliness to file. **What problems is ADP TotalSource solving and how is that benefiting you?** help with nuance payroll issues. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP has a strong payroll. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 11. Working with ADP is very much "hit-miss". They are however continuing to improve upon processes. **Rating:** 3.0/5.0 stars **Reviewed by:** David O. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** Most everything is in one place. Initially overwhelming, one can start to settle in over a period of time. **What do you dislike about ADP TotalSource?** More and more, ADP expects professional, full-time players across the table from them. Not always easy to find what is needed when you venture into something new. Phone service is slow, and when your question crosses over functional groups, one can get lost in translation. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides a broad coverage of all things that we face from an HR, payroll and 401k perspective. Although sometimes difficult to find solutions and answers, it is much better than trying to fly solo. ### 12. Outsource Payroll and Human Resource **Rating:** 3.0/5.0 stars **Reviewed by:** Monique W. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** The total source system and user friendly timecard. **What do you dislike about ADP TotalSource?** The lack of communication on updates and payroll issues. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll. ### 13. Better than its predecessor but still has issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ADP TotalSource?** Generally easy to navigate. Support portal is very helpful (when the problems are replied to in a timely manner, not always the case). **What do you dislike about ADP TotalSource?** Payroll processing can be clunky. For example, some reports are within the payroll processing area and for some you have to go to reports. For others, such as pay stubs, you have to go to a third place - to iReports. **What problems is ADP TotalSource solving and how is that benefiting you?** It provides one stop shopping for obtaining various information for our staff members, such as PTO, benefits, etc. ### 14. ADP services are very dependent on the person assigned to an account. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ADP TotalSource?** Not having to file payroll taxes and prepare W2s with benefit management included. **What do you dislike about ADP TotalSource?** The quality of the services I receive varies greatly based on who is assigned to my accounts. **What problems is ADP TotalSource solving and how is that benefiting you?** I don't have to deal with sourcing benefits for employees or filing payroll taxes. ### 15. Owner/CEO **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** That my payroll accounting is take care of **What do you dislike about ADP TotalSource?** Level of service from our representatives. United Health care is horrible. Poor comunication. **What problems is ADP TotalSource solving and how is that benefiting you?** payroll accounting and reporting ### 16. ADP Totalsource has nice people to work with. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** Upsides are: People are nice to work with. **What do you dislike about ADP TotalSource?** The system is not as robust as what they make it sound like it is. The 800 number customer service does not have consistent responses. **What problems is ADP TotalSource solving and how is that benefiting you?** Problems deal with ADP advising the incorrec filing of the unemployment tax for employees. It is filed in the wrong state and wrong account/company. ### 17. Hit & miss **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about ADP TotalSource?** ADP can take care of all of your HR & Benefits needs. They provide expert advice in laws and changes to the laws that affect our business. Their associates are always very kind, patient & trying to be helpful. **What do you dislike about ADP TotalSource?** Requests for custom reports and information can take awhile. The assigned specialists have a number of accounts to service which means they may not be readily available when an urgent HR matter arises. ADP would be more helpful if they would reach out to us when a new law or a revision to a law, affects us. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides our payroll and benefits, along with important advice regarding human resources matters including labor laws, employee performance, etc. They will soon also provide our time & attendance reporting that interfaces iwth payroll **Official Response from Christina Ridlon:** > Hi there. Thanks for your review and details of your experience. We appreciate you taking the time to share. We're glad that you have a good relationship with our associates. It's also great to hear that you will be using our time and attendance reporting in the future! For urgent matters, we'd recommend reaching out to your HRBP for a more immediate response. We do our best to be proactive in communication, and we will pass your feedback onto the team for continued improvement! ### 18. It was great at first, then the fees and insurance increase over the years lead to us losing money **Rating:** 2.5/5.0 stars **Reviewed by:** Ian B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ADP TotalSource?** Originally, We liked it for the savings on the group purchase of insurance. **What do you dislike about ADP TotalSource?** The last 3 or4 years, the fees and the insurance premium increase made it a bad chose for us. **What problems is ADP TotalSource solving and how is that benefiting you?** Originally, it was helping us to keep insurance costs down. ### 19. The UI is not the easiest to use but functionality-wise it is enough **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about ADP TotalSource?** I like that it breaks this down one by one. **What do you dislike about ADP TotalSource?** The UI is hard to use. Sometimes it is hard to find what i am looking for even though i've clicked on it many times before. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll **Official Response from Pat Rovner:** > Hi there. Thank you for taking the time to share your feedback and experience. For the issues you are experiencing with the UI, we recommend that you reach out to your HRBP who may be able to guide you or provide additional resources. We will also pass your feedback on the appropriate product team. ### 20. ADP TotalSource, Review **Rating:** 2.5/5.0 stars **Reviewed by:** Camilla L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about ADP TotalSource?** I'm able to directly contact my HR Business Partner **What do you dislike about ADP TotalSource?** It so many different people to try to get in contact with for issues with for tax purposes **What problems is ADP TotalSource solving and how is that benefiting you?** We need them to solve charges that we keep getting notified for not filing taxes on our behalf for different states **Official Response from Christina Ridlon:** > Hi Camilia. Thanks for your review and details of your experience. We appreciate you taking the time to share. We're glad that you have a good relationship with your HRBP and are able to get in contact directly when you need! We recommend reaching out to your HRBP for more specific details on how to reach the right contacts for the tax filing issues that you're experiencing. They should be able to point you in the right direction. Or, feel free to email us the details to clientfeedback@adp.com and we will try our best to assist. ### 21. I am an HR consultant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about ADP TotalSource?** It's a one stop shop for hr initiatives. What else is needed? **What do you dislike about ADP TotalSource?** Not easy to get someone on the phone when you need to. Does not always provide best options **What problems is ADP TotalSource solving and how is that benefiting you?** None at this time **Official Response from Pat Rovner:** > Hi there. We appreciate you taking the time to review ADP TotalSource and consider it a one-stop shop for your HR needs. Our service team strives to be proactive and respond as quickly as possible. We are disappointed to hear that your experience does not reflect our high standard and will pass your feedback onto the team for continued improvement! ### 22. Having been with ADP for 15+ years it is not the same. **Rating:** 3.0/5.0 stars **Reviewed by:** Yvonne D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about ADP TotalSource?** Easy to enter a normal payroll but at times a call is needed to verify how to enter something more complicated. **What do you dislike about ADP TotalSource?** Offshore customer service calls, all correspondence has to take place through your portal. **What problems is ADP TotalSource solving and how is that benefiting you?** Not so much any problems. Would expect the service to provide what we pay for. **Official Response from Christina Ridlon:** > Hi Yvonne. First off, thank you for being a 15 year ADP customer! We are lucky to have a partnership with you and your team. Thank you for letting us know about the changes that you've experienced. We pride ourselves in our customer service and your feedback helps us do better. If interested, please feel free to email further details to our team- clientfeedback@adp.com and we can better address. Thanks! ### 23. ADP TOTALSOURCE PROVIDES VALUABLE PRODUCTS OFFERINGS FOR SMALL BUSINESS **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** ADP Totalsource has a robust platform that allows small business to focus on running their business without taking time for the administrative nuisance issues. **What do you dislike about ADP TotalSource?** The service levels are very dependent on the HR partner you receive or have at a particular time. Some are great and some marginal at best. **What problems is ADP TotalSource solving and how is that benefiting you?** The platform allows us to focus on the business of running the business without being overwhelmed by all of the HR/Administrative needs. **Official Response from Christina Ridlon:** > Good afternoon, thank you for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience overall! We value your feedback around service levels and will pass this onto our team to allow us to continue to improve, so that you can continue to not have to worry about HR/Admin needs to focus on running your business! If you are interested, please reach out to adpclientfeedback@adp.com with more details on your experience and we'd love to better address. ### 24. Solid Comprehensive Platform for Mid-Sized Organizations Seeking Stability **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Comprehensive system with robust features and dependable integration of payroll, benefits, HRIS, reporting, etc. Lower medical benefit expenses comparatively. **What do you dislike about ADP TotalSource?** Cost is very high. There remains a lack of transparency in billing. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides peace of mind and decreases human error in systems processing (payroll, adminstration, billing, etc.). Our co-employment enables us to over higher level benefit options (medical, dental, 401k, etc.) **Official Response from Christina Ridlon:** > Good afternoon. Thank you so much for taking the time to post a review. Your feedback helps us do better and we will pass on your concerns around billing transparency to our team. We are glad that you've had a great experience overall! If you're interested, please reach out to adpclientfeedback@adp.com with more details on your experience and contact information so that we can better address your concerns. ### 25. Does the job, but not fancy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ADP TotalSource?** system does what it's supposed to do. no frills **What do you dislike about ADP TotalSource?** looks old. System looks out dated and sometimes it's hard to find what you want. **What problems is ADP TotalSource solving and how is that benefiting you?** paying employees **Official Response from Christina Ridlon:** > Thank you for letting us know about your experience with us, we're glad that overall it has been positive. If you are interested, feel free to email your contact info and more details on your experience to adpclientfeedback@adp.com so that we can better address your specific needs. We appreciate your support and partnership.  ### 26. First experience with a PEO **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Lots of resources available for small companies to be able to function on a larger scale. **What do you dislike about ADP TotalSource?** Cost is rather prohibitive and there are many included services that aren't really needed. **What problems is ADP TotalSource solving and how is that benefiting you?** Replaces an internal HR staff. **Official Response from Christina Ridlon:** > Thank you for providing a review of our TotalSource product! We are glad that overall you've had a good experience so far! Fees for this model are higher because of the people support and additional services that are included along with the Payroll and HR technology. We always want to align value with needs and providing the right solution for each organization. We are always looking to improve so appreciate the feedback! If you're interested, feel free in emailing your contact info and more details on your feedback to adpclientfeedback@adp.com so that we can better address your specific needs. ### 27. Easy to use interface, not user-friendly support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about ADP TotalSource?** The interface is easy to use when inputting payroll. The HR reports meet our needs and can be exported into excel, which is ideal. The employee set up is somewhat simple to understand. **What do you dislike about ADP TotalSource?** The payroll data reports reflect current settings, so if you look at historical data, unfortunately, it will export with updated fields such as an employee's department, which is not helpful. You also have to export two separate sets of data to get a complete picture of payroll to include admin fees, employee deduction breakdowns, and comp breakdowns. The codes for employee calculations like PTO can be confusing, and the rep has not always been helpful in this area. We also find that even though we make requests in new employee files, they are not always entered that way, such as tax exemptions or creating a second file for other types of payments that do not follow the same tax rules. **Recommendations to others considering ADP TotalSource:** Organize your data well and export in real-time as you are processing to avoid confusion later down the line if you want to look at historical data. Always do detailed reviews of data input by ADP and processed by ADP **What problems is ADP TotalSource solving and how is that benefiting you?** ADP totalsource has solved our payroll processing and HR needs in one package. We utilize the offers from this service to explain benefits to employees and use the benefits that come with being a part of ADP **Official Response from Pat Rovner:** > Thank you for sharing your feedback. We're happy to hear TotalSource is solving your payroll processing and HR needs, however, we regret that your support experience did not match your expectations. We'd like an opportunity to speak with you and see if we are able to help find solutions for you. If you are interested, please email your contact information and company name to patricia.rovner@adp.com. We're looking forward to hearing from you. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A14%3A46+-0500&secure%5Bsession_id%5D=6b750f6d-8646-44e4-82b3-ac4bcb398edb&secure%5Btoken%5D=a933f2f0529caefd5d57192d4ec626e15a7d84b5131455eb0e1a13377c1c7bf1&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Platform** - Tools - Management - Access - Mobile Access - Performance Management - Tax Management - Compliance Management - Recruitment Management - Employee Management - Expense Management - Certification Management - Insurance Management - Attendance Management - Payroll Management - Document Management - Benefits Management - Workforce Management - Contractor Management - Client Management **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Generative AI** - Generative AI **Generative AI** - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,671 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,958 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)