I really like ADP TotalSource because it makes managing the employee side of things simple and convenient. The platform is easy to navigate, keeps payroll and benefits information organized, and gives me quick access to the information I need without having to jump through a bunch of hoops. Overall, it’s a reliable, user-friendly system that makes the administrative side of work much easier. Review collected by and hosted on G2.com.

A few things could be improved. Some features can take a little time to get used to, and occasionally it can be difficult to find exactly what I’m looking for without clicking through a few different sections. There are also times when certain processes feel like they could be more streamlined. That said, these are fairly minor issues overall and don’t take away from my positive experience with ADP TotalSource. Review collected by and hosted on G2.com.

Overall, ADP TotalSource is a robust solution for organizations looking for an integrated HR, payroll, and benefits platform. Its range of features and resources makes it a useful option for businesses that want to consolidate their HR and payroll functions under one provider. One of the biggest strengths of TotalSource is the breadth of services available. Having access to payroll processing, benefits administration, tax support, reporting, and HR resources through one provider can save considerable time and reduce the need to manage multiple systems. Review collected by and hosted on G2.com.

That said, like any large HR/payroll platform, there can be a learning curve, and some processes may require additional steps or assistance from a representative. Customer service experiences can also vary depending on the issue and the support team involved. More intuitive navigation and faster resolution for certain complex issues would make the overall experience even better. Review collected by and hosted on G2.com.

The UI within ADP has made it hassle-free and I only spend a few minutes to submit my time sheets for payroll. Specifically it is great that there is a tracking of each day and it shows flagged hours in red, causing it to be obvious when there are mistakes such as unintended overtime or hours accidentally spent clocked out.

The UX is painless, with minimal lag between switching functions on the system. I have never had a glitch happen, the program performs smoothly at all times, even when our company had a high workload with plenty of employees who may have been using ADP simultaneously.

Any onboarding features are non-intrusive and do not force a user to watch tutorials if they are navigating, and in addition ADP is quite intuitive.. It can intergrate with other programs but I have rarely had use beyond connecting it to my bank account and email, where all funds transfers have been correct and on time.

A benefit to ADP is how quickly it lets you click buttons without needing to load that click, so you can immediately clock in and out when ready without fear that it will place additional minutes between button uses causing you to be late for work or to getting back from a lunch break. Overall ADP is a highly functional tool and I haven't had any major issues with it! Review collected by and hosted on G2.com.

Up to now with my current time using ADP I have not had reasons to be majorly let down by it, but I do believe it could further improve readability through more color sorting, different font choices available and having a lively sense of design to truly showcase the categorization of its functions. Review collected by and hosted on G2.com.

All of the features and aspects looked great during the sales process. However once we were sold, our on-boarding specialist left for parental leave and we have not gotten any support. In addition, we were moving from ADP Run and were told that all documents in our document vault would be retained for 90 days. However, all of our historical HR data was lost and no one seems to be able to recover it. I have asked that this be escalated and it is still not resolved. Additionally the experience has been onerous, not easy and not resulted in the efficiencies we hoped for. Review collected by and hosted on G2.com.

The customer service has been poor, onboarding has been non-existent and no one at ADP seems to care that ADP deleted years worth of our company's HR documents. Review collected by and hosted on G2.com.

I’d say the best thing about ADP TotalSource is how it takes a bunch of annoying, scattered HR tasks and pulls them into one clean, organized system. It feels less like juggling paperwork and more like actually running a business. The support is solid, the compliance help keeps you out of trouble, and having payroll, benefits, and HR guidance all in one place makes life a lot easier. Review collected by and hosted on G2.com.

I’d probably say the downside is how rigid ADP TotalSource can feel. When you need something simple done fast, it sometimes turns into a whole process extra steps, extra screens, waiting on support for things that should be quick. The system is powerful, but it’s not always the most intuitive, and when something glitches, it can slow everything down. Review collected by and hosted on G2.com.

What I like best about ADP TotalSource is its focus on helping businesses and their employees succeed. I appreciate that it combines trusted HR expertise, technology, benefits, payroll, and compliance support into one comprehensive solution. I’m especially drawn to ADP’s strong reputation, team-oriented culture, and commitment to providing excellent service while simplifying complex HR needs for clients. Review collected by and hosted on G2.com.

One potential challenge with ADP TotalSource is that its wide range of services and systems may initially feel complex to new clients or employees. However, I view that as an opportunity to learn, ask questions, and help make the experience easier for others. Overall, I appreciate that the complexity comes from offering such a comprehensive level of support. Review collected by and hosted on G2.com.

I like that I can access everything from one website, or app in the case of mobile. It's fairly simple to enter my timesheet data, and I love that the timestamps don't have to be perfect to be understood by the system. That alone probably saves me a good 15 minutes each week. The site and app seem to move quickly from page to page in terms of performance. I don't currently use any integrations, but I will look into that. I also really like that I can see my pay statement info at a glance without downloading anything. It's also very easy to put in requests for sick time and time off. Review collected by and hosted on G2.com.

I think the main thing that's bothersome for me is that I can't easily see the dates for my latest pay statement when I get the at-a-glance summary of it. That seems like a pretty straightforward fact to include. As it is, I have to download the pay statement to see the pay period. I'd almost rather look back at the notes in my check register and a calendar to figure it out versus downloading my pay statement each time. Review collected by and hosted on G2.com.

Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.

With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience.

This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service.

In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Review collected by and hosted on G2.com.

I really love ADP TotalSource and overall have had a great experience with it. One thing I would love to see improved is the ability to add contractors and other employees who are not on ADP payroll. Other PEOs allow you to do this, and it would be great to have all of our employee and contractor data in one place instead of having to track it separately.

The other area that could use some improvement is the response time when there are tax issues. Sometimes it can take a long time to get a response or get an issue resolved. Tax issues are usually time sensitive, so having a way to get those addressed more quickly would be really helpful. Overall, I really do love TotalSource. These are just a couple of things that I think would make the experience even better. Review collected by and hosted on G2.com.

ADP TotalSource allows me to maintain all of my personal employment needs (i.e., time off, retirement, pay and tax statement, etc.) all in one place. I use it weekly to manage the benefits offered to me by my employer. Review collected by and hosted on G2.com.

Since ADP TotalSource houses many functions in one platform, it can sometimes be tricky to navigate, trying to figure out what is housed where, and require many clicks to find what you need. Review collected by and hosted on G2.com.

I find ADP TotalSource easy to use as it walks employees and employers through each step task by task. The feature I use the most is the I9 management system, which ensures that I9's are completed thoroughly and checks for any errors before processing. The initial setup was very easy, and the ADP team helped integrate the system for our whole organization. Review collected by and hosted on G2.com.

It took a little bit of time to learn a new system and where to find all of it's tools. They do have a robust library of tutorials if you have the time to sort through them. Review collected by and hosted on G2.com.