--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 398 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 398 scale: '5' date_modified: '2026-08-05' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 398 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. ADP is awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne G. | VP- Site Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** The website is very user friendly. Love the dashboard design. **What do you dislike about ADP TotalSource?** Nothing with the new Workforce Now portal! **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll is a breeze, really like the electronic enrollment for insurance benefits. ### 2. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ADP TotalSource?** Best and most straightforward payroll resource we have used, great to have dedicated reps you can reach out to. **What do you dislike about ADP TotalSource?** Each rep has thousands of clients and always seem pretty overwhelmed. It is difficult to get in touch with them most times. We do not blame them, it seems that ADP needs to hire more staff to spread out the clients and provide a better customer experience. Also, the HRBP cannot always provide a concrete answer that would benefit our company, because they are mostly advocating for the PEO. Reporting features are not intuitive and need a lot more work. Invoices need to download with all detail after you click expand. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, benefits, etc. ### 3. How much does your time worth? **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about ADP TotalSource?** It's very easy to use and very friendly saving us time when processing payroll. Quick response whenever you need one. HR and Payroll representatives are great. **What do you dislike about ADP TotalSource?** At this point there's nothing to dislike. **Recommendations to others considering ADP TotalSource:** Certainly, it will save you time and add peace of mind as well. **What problems is ADP TotalSource solving and how is that benefiting you?** Saving time with payroll processing as well as getting expertise, advice and representation on legal aspects like workers compensation. ### 4. 20 years a client **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** ADP Total Reps are always available to assist and solve unforseen problems that come up in business from time to time. **What do you dislike about ADP TotalSource?** Sometimes ADP Total Source notifies that a new feature is being rolled-out before it is actually available or properly beta-tested for roll-out. When this occurs, it is frustrating. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP Total Source was instrumental in assisting us through the ERTC reporting and filing quagmire. ### 5. Service is terrible. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** Website is easy to use. Website is easy to use. **What do you dislike about ADP TotalSource?** Service is terrible. Expensive. Service is terrible. Expensive. **What problems is ADP TotalSource solving and how is that benefiting you?** Everything is in one place. ### 6. HR's Best Friend **Rating:** 5.0/5.0 stars **Reviewed by:** Toni S. | HR Mgr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about ADP TotalSource?** Whether I have a question about payroll or unemployment, ADP Workforce is my go to solution. My major was Marketing and somehow I ended up in HR so it was very comforting knowing I had a resource like ADP Workforce that I could turn to anytime I am unsure about a task I am faced with. **What do you dislike about ADP TotalSource?** The only downside would be that you have to submit alot of your inquiries to a portal if an agent cannot resolve your issue on the spot. So if it is a time-sensitive manner, waiting in cue is never fun. **What problems is ADP TotalSource solving and how is that benefiting you?** I had to complete an employee verification form and I was trying to pull up different pay statements, w-2s, etc and then an ADP workforce representative informed me that this is this magical little button on the dashboard that will produce all the info needed for the employment verification and pay history. I was mind blown how easy they made it for me. **Official Response from Pat Rovner:** > Toni Thanks so much for giving us 5-star review. We love it when we can make a client's job easier - and blow their mind at the same time.:) ### 7. Beware of ADP Total Source Tax Department responsible for filing your Payroll Taxes!!! **Rating:** 0.5/5.0 stars **Reviewed by:** Satheesh I. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Its an all in one platform that handles different sections of our HR needs. It serves as a HR manager but unfortunately it has failed us in the past few months. **What do you dislike about ADP TotalSource?** We have a difficult and tough time with ADP Tax department and our HR rep. due to which one of the state deparment has threatened to put a Tax Lien. This was due ADP not filing our taxes to one of our state and inspite of raising a ticket with them they have not taken action until now. The first ticket was open on November'2023 and it is still open. I have called multiple times and they are still looking into it. They are not giving us the exact reason for this failure and blaming other people within their department. At the moment our Account Rep. has promised to resolve this in a week. Prospective clients please be careful and keep pushing them to do the work they are suppose to do. **What problems is ADP TotalSource solving and how is that benefiting you?** It replaces the need to have a full time HR officer. It has saved us time and cost to employ a HR officer. It helped us to invest in other areas of our business. **Official Response from Pat Rovner:** > Hi Satheesh Thanks for your review and details of your experience. We appreciate you taking the time to share. We're glad that you have been able to invest the cost-savings into your business and we trust that your HR Business Partner has been able to help get the issue resolved. Also feel free to email us the details to ClientFeedback@adp.com and we will try our best to assist. ### 8. Sean Kelly Inc D8N **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Accounting manager and Plan Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** The customer support in HR and Payroll are excellent! **What do you dislike about ADP TotalSource?** Pricing is expensive and the TS website upgrades. **What problems is ADP TotalSource solving and how is that benefiting you?** HR and Tax issues ### 9. Makes many HR and payroll processes simpler. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about ADP TotalSource?** There are several great aspects about ADP TS. One of my favorites is the seamless 401k integration with payroll. There is a 360 degree communication which makes managing the 401k so much easier. Another great feature is the COBRA Administration and termination support. It is great to have the HR and Payroll support as well. My current payroll team member, Palmira, is responsive and incredibly helpful. Lastly, the Performance Management feature is excellent! The integration and training for this feature were extensive and so helpful. We have used this feature already with many employees for one off reviews, 90 day reviews and promotional reviews. **What do you dislike about ADP TotalSource?** The integration was not as seamless as we were promised. Which is to be expected, but we had many issues on top of each other. There are several missing features with payroll that I would like to see improved. For instance, when an employee goes on leave the payroll system doesn't register it in payroll. I have had to manually deduct the days an employee is on leave instead of the system catching the leave in payroll. **What problems is ADP TotalSource solving and how is that benefiting you?** Streamlining onboarding, terminations, 401k management, performance management. ### 10. User friendly & Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about ADP TotalSource?** Customer service is top-notch! Very professional and friendly customer service is what really makes ADP stand out from the others. **What do you dislike about ADP TotalSource?** Finding old records is a bit complicated. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small organization so having ADP as HR role helps us run our business smoothly as we do not have an HR Dept. ### 11. Mostly Good news with ADP **Rating:** 4.0/5.0 stars **Reviewed by:** Joe S. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** They have resources to handle any situation and they have been in almost every situation. **What do you dislike about ADP TotalSource?** Sometimes to big an organization and it takes fighting through layers of beaucracy to get the info you need. **What problems is ADP TotalSource solving and how is that benefiting you?** They do the tax for payroll for us in multiple states! Huge issue and they do it well. ### 12. ADP A GOOD SOURCE OF COMMUNICATION **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about ADP TotalSource?** THE SYSTEM IS FAST AND HE SERVICE HAS BEEN GOOD TO ME **What do you dislike about ADP TotalSource?** I HAVE NOT HAD ANY ISSUES WITH ADP TO REPORT **What problems is ADP TotalSource solving and how is that benefiting you?** Currently adp is in process to ressolving a minor issue with employees who work from home in different states ### 13. ADP TotalSource has been a reliable solution for our company. **Rating:** 4.0/5.0 stars **Reviewed by:** Rosa J. | VP Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ADP TotalSource?** ADP provides big Company Benefits to small businesses at reasonable costs. **What do you dislike about ADP TotalSource?** The customer service is not as good as it used to be. It probably has to do with finding employees post covid. We've been using TotalSource for over a decade so I trust they will get back to the service we've come to expect. **What problems is ADP TotalSource solving and how is that benefiting you?** Affordable Medical Benefits. ### 14. CEO **Rating:** 4.5/5.0 stars **Reviewed by:** Mary Beth N. | President/CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** Full Service - we do always have a rep to discuss issues with **What do you dislike about ADP TotalSource?** A bit costly with all the add ons - goes up significantly wach year. **What problems is ADP TotalSource solving and how is that benefiting you?** They are currently helping us solve the 401K hick out for highest earners. ### 15. It is very clear to use and simple. The customer service is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** The customer service is quick and helpful. The agent has lots of knlowledge and experience and provide the right infomraiton and update. **What do you dislike about ADP TotalSource?** The instruction manual is not visible. I need to to contact with the agent every time to get more infomraiton. **What problems is ADP TotalSource solving and how is that benefiting you?** Simple Payroll set up / Hire and terminate process. **Official Response from Christina Ridlon:** > Hi Bryant, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We appreciate the feedback and value your business. I'd recommend asking your ADP team to share the manual information with you for future use :) ### 16. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Angie A. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ADP TotalSource?** Having a designated representative Like Michelle who is always very helpful and knowledgeable. **What do you dislike about ADP TotalSource?** Is costly for small businesses however saves time and labor on other areas **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits administration, HR solutions and consulting and compliance. ### 17. Love the Efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Gidget M. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ADP TotalSource?** ADP provides all you HR support all in one portal, from time sheets, to performance reviews, you can truly go paperless! **What do you dislike about ADP TotalSource?** I wish it had signable documents within the portal **What problems is ADP TotalSource solving and how is that benefiting you?** Little need for a full time HR professional. ADP provides full support. ### 18. Great overall product **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ADP TotalSource?** The support team for us is the absolute best part. From having a full dedicated team covering HR & safety, our company always feels comfortable going to them with all our questions and concerns. **What do you dislike about ADP TotalSource?** Sometimes the team we're assigned takes some time getting back to us. We sometimes would like quicker responses but we are ultimately always taken care of. **What problems is ADP TotalSource solving and how is that benefiting you?** Solving our need for keeping up to date on all HR changes, whether that is updating our handbook, answering payroll and employee issue related questions. We also like the dedicated HR support team. ### 19. Ive had a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** The ease of running reports quickly. The ADP reps are also great. **What do you dislike about ADP TotalSource?** I dont have a downside. It has been very helpful to me. **What problems is ADP TotalSource solving and how is that benefiting you?** Processing payroll and administering benefits seamlessly in one place. ### 20. Great Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** christina o. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about ADP TotalSource?** Having an assigned representative for our organization, but anyone can assist if our representative is unavailable. **What do you dislike about ADP TotalSource?** There really isn't anything that I dislike about ADP TotalSource. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small non-profit organization and utilizing ADP TotalSource has enabled us to reduce HR costs. **Official Response from Christina Ridlon:** > Hi Christina, thank you so much for taking the time to write a review! We are so glad to hear that you've had a great experience with ADP and we look forward to a continued partnership. It seems like you would be a great fit for our Reference Conversations Program! Joining is an opportunity to network with others in your industry, role, or region, learn and share best practices, and discuss how ADP helps you succeed. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule. ### 21. Owner/CEO **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** That my payroll accounting is take care of **What do you dislike about ADP TotalSource?** Level of service from our representatives. United Health care is horrible. Poor comunication. **What problems is ADP TotalSource solving and how is that benefiting you?** payroll accounting and reporting ### 22. ADP TotalSource **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ADP TotalSource?** ADP TotalSource's customer support and ease of use delivers all of the information needed to make informed decisions. The team's knowledge and expertise is extremely valuable. **What do you dislike about ADP TotalSource?** You pay for what you get. ADP TotalSource is not the cheapest option, but paying for the expertise is worth the money. They hand deliver the information to make swift decisions. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides the platform and service to run payroll and offer benefits. When we looked for a provider, we wanted the best. I think ADP provides this. ### 23. Review of ADP TotalSource **Rating:** 4.5/5.0 stars **Reviewed by:** Greg U. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ADP TotalSource?** ADP TotalSource allows us to offer employees a single source platform for everything that is HR related about our business. Employees can self-serve such information as benefit enrollment and tracking, 401k, HSA, vacation, sick, etc. **What do you dislike about ADP TotalSource?** Have been an ADP TotalSource customer for about 3 years and honestly haven't found anything significant to dislike about their offering. The only issue, as such, is website navigation isn't always as intuitive as I would like. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource allowed our company to consolidate recruiting, onboarding, payroll, health insurance (at significant discount), vacation / sick / PTO tracking, and 401k administration into a single provider using a single sign-in. **Official Response from Pat Rovner:** > Greg We're so grateful for this amazing reveiw. Thank you for sharinghow our all-in-one solution benefits both the company and your employees. ### 24. I have been using ADP products for almost 30 years. Have tried others, but always go back to ADP. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen M. | Financial Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ADP TotalSource?** That it encompasses all of payroll and benefits into one solid platform. In a previous position, the company used an outdated version of Paychex and we did our due dilligence and I was able to get the company to bring on ADP. The implementation from Paychex to ADP was pretty seamless. And, the timeclocks and software are very easy to use. **What do you dislike about ADP TotalSource?** Not much of anyting, however the customer service could be quicker. **What problems is ADP TotalSource solving and how is that benefiting you?** Nothing really to say here. ### 25. overall good customer service with some glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Nima G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** easy handling of payroll with extra perks **What do you dislike about ADP TotalSource?** cost is high and support not always great **What problems is ADP TotalSource solving and how is that benefiting you?** managing payroll ### 26. It works as it should **Rating:** 3.5/5.0 stars **Reviewed by:** brandon m. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about ADP TotalSource?** Ability to clock in and out to manage your time **What do you dislike about ADP TotalSource?** Sometime the location base clock in and out can be a problem. **What problems is ADP TotalSource solving and how is that benefiting you?** Allowed us to clock in and out for work. ### 27. ADP Totalsource has nice people to work with. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** Upsides are: People are nice to work with. **What do you dislike about ADP TotalSource?** The system is not as robust as what they make it sound like it is. The 800 number customer service does not have consistent responses. **What problems is ADP TotalSource solving and how is that benefiting you?** Problems deal with ADP advising the incorrec filing of the unemployment tax for employees. It is filed in the wrong state and wrong account/company. ### 28. ADP Total Source Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ADP TotalSource?** Comprehensive HR services - ADP TotalSource provides a full suite of HR solutions including payroll, benefits, talent management, compliance, etc. under one umbrella which can be convenient for businesses. **What do you dislike about ADP TotalSource?** Lacking Performance Review Tools Their timekeeping/time tracking capabilities may be limited compared to specialized vendors **What problems is ADP TotalSource solving and how is that benefiting you?** Outsourcing HR Burden Ensuring Compliance Providing HR Expertise ### 29. Evolving Partnership **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** New features such as dashboards; ease of use such as tools, navigation, and customer support **What do you dislike about ADP TotalSource?** Dual sign-ins to access system; more intuitive and comprehensive ATS process; more integration with other systems **What problems is ADP TotalSource solving and how is that benefiting you?** Tracking PTO; enhancement of Performance Management process; streamlined recruitment process ### 30. Robust yet confusing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ADP TotalSource?** Most of the information you could ever need is contained in and available on the TotalSource platform. **What do you dislike about ADP TotalSource?** Finding what you need and creating custom reports can be time consuming and confusing at times. **What problems is ADP TotalSource solving and how is that benefiting you?** TotalSource provides benefits that would be more expensive for a small business outside of the PEO model. ### 31. ADP **Rating:** 5.0/5.0 stars **Reviewed by:** Lanna W. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ADP TotalSource?** Employee profiles and info, org charts, timecard entry and review, pay statements. **What do you dislike about ADP TotalSource?** Nothing to dislike really. I log into it daily. **What problems is ADP TotalSource solving and how is that benefiting you?** All company and employee info in one place. Easy to see and use PTO and document everyone's coming and going. ### 32. Simple, effective HR and Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Erika H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ADP TotalSource?** I love that I can log in to all my companies easily adn handle any payroll or human resources task. Support is usually just a chat away. **What do you dislike about ADP TotalSource?** I don't like that my 401k and workers comp Pay by Pay don't integrate in with my General Ledger so I have to manually enter invoices and enter them as paid - even though they are auto deductions. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP gives me an easy way to find answers for any payroll or human resourrce questions or issues. I can log in to one account and find HR related forms and documents as well ass process payroll and time. I love that I can offer my team 401k and time off and it's easy to manage ### 33. Good, but certain areas need improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ADP TotalSource?** The system gives me just about all the information I need on a day to day basis. **What do you dislike about ADP TotalSource?** The report writing system is not easy to navigate and custom reports take too long to obtain from ADP. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits administration and all that entails. ### 34. Great experience with TotalSource **Rating:** 5.0/5.0 stars **Reviewed by:** stephanie s. | account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about ADP TotalSource?** I like that the employees have access to benefit enrollment, it is very easy to enroll or waive for health insurance and any other benefit your company offers. **What do you dislike about ADP TotalSource?** so far our company has enjoyed everything **What problems is ADP TotalSource solving and how is that benefiting you?** Insurance enrollment, before we have to email the enrollment team and they would contact the insurance provider **Official Response from Will Blalock:** > Hi Stephanie, we appreciate your review and thank you being a client of ADP TotalSource! ### 35. ADP Totalsource is a great resource for larger companies not so much for smaller (25-50 Emps) comp. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ADP TotalSource?** We use ADP Totalsource mainly for Payroll services and the new system is much improved but still needs work. We also find the HR support to be very beneficial to our business! **What do you dislike about ADP TotalSource?** There seems to be a lot of turnover within customer service which results in long wait times on the phone. It's hard to develop a relationship. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll Compliance and HR advice and directions. They keep us in compliance and help us avoid lawsuits. **Official Response from Christina Ridlon:** > Good afternoon, thank you for taking the time to provide a TotalSource review! Our staff always enjoys reading reviews such as the one you left us. It lets us know we are making customers happy and doing something right! We appreciate the feedback and value your business. ### 36. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** It contains all my payroll and benefits information. **What do you dislike about ADP TotalSource?** The service cost is higher compared to other providers that we have talked to. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps us meet the required payroll compliance both at the federal and state level. ### 37. customer services are consistently outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** the system are very informative and user friendly **What do you dislike about ADP TotalSource?** didn't find anything that i don't like at this point **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides very good health insurance coverage for small business like us. The payroll services are user friendly and easy to process. The payroll reports are pricise and our accountants are happy with it. ADP's HR and legal advise are exceptional, they walked us through many employees related issues and we are grateful for that! ### 38. Easy to use and get assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ADP TotalSource?** Customer Service, reliability and easy solutions **What do you dislike about ADP TotalSource?** Response Time is quite long on some updates that can only be done by ADP personnel **What problems is ADP TotalSource solving and how is that benefiting you?** Entering Time, Time off, Time off Requests, Workmanscomp and payroll ### 39. Made HR services easier and efficient for organisations **Rating:** 4.5/5.0 stars **Reviewed by:** Renu J. | Workday Senior Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about ADP TotalSource?** It's excellent, HR services applications platform for small companies. I can handle payroll, employee benefits data well on this platform. Even accomodates Time off data and pay information for employee.Easy to use and more than that great support from the team if there's any help needed while using application. **What do you dislike about ADP TotalSource?** Little uneasy to navigate when new on the platform. UI is good but with easier navigation it could help HRs more. **What problems is ADP TotalSource solving and how is that benefiting you?** It handles payroll, employee benefits data well on this platform. Employee now can see their time off, leave data and also their salary on this application. A comprehensive HR solution to various HR related activities within an organisation. ### 40. Very Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** Totalsource w/HR usage and the support that comes with it. **What do you dislike about ADP TotalSource?** New Payroll System Difficult To Adjust to. **What problems is ADP TotalSource solving and how is that benefiting you?** Helping with Benefits. ### 41. Good hands on experience while employee details **Rating:** 4.0/5.0 stars **Reviewed by:** Jalimsingh T. | Senior Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ADP TotalSource?** ADP TotalSource is a full-service HR management and benefits administration platform which automates taxes, payroll, employee. Safety consulting. Processing payroll on time. **What do you dislike about ADP TotalSource?** I feel that there is a complete lack of follow-through on problems. Problems get lost in their bureaucracy, and sometimes no one takes accountability. I believe it has very poor user help function In my experience, it has extremely poor reporting **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource clients access a full suite of critical HR services and benefits such as compliance assistance, including the Affordable Care Act; health benefits and retirement solutions; risk management; talent recruitment and management, and other employee solutions. ### 42. efficient and rapid answers to HR related questions **Rating:** 4.0/5.0 stars **Reviewed by:** fabrizio G. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** I like the fact that the portail is user friedly **What do you dislike about ADP TotalSource?** i would need to have regular training and updates **What problems is ADP TotalSource solving and how is that benefiting you?** all matters related to HR management ### 43. Great Platforms and tools **Rating:** 4.5/5.0 stars **Reviewed by:** Karina A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about ADP TotalSource?** I can always call my life advisor for guidance, whether is for HR, payroll, or any kind of issue with our employees, easy to managed platform **What do you dislike about ADP TotalSource?** Sometimes the wait time to get a reply by email and the limitations for downloading some reports. **What problems is ADP TotalSource solving and how is that benefiting you?** Have more options in regards to medical providers for our area, and when also more easy access to train staff **Official Response from Christina Ridlon:** > Hi Karina, thanks so much for taking the time to share your review! We are so glad to hear that you have enjoyed your experience with ADP. Life Advisor is a great tool and we're glad to hear that you are finding success. We look forward to a continued partnership for years to come. Thank you. ### 44. I have worked with ADP TotalSource since 2011 and have always received the best service. **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ADP TotalSource?** ADP allows for keeping timerecords accurately; paying of taxes; and finalizing W-2's. **What do you dislike about ADP TotalSource?** Nothing than comes to mind as we have always worked well together. **What problems is ADP TotalSource solving and how is that benefiting you?** We just inquired about background screening services. This will help alleviate hiring applicants that could potentially have a history that is not up to par with the way our Company is represented. ### 45. Good payroll product overall **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** Makes HR eaiser to manage as it has all the benefits, 401k all together. **What do you dislike about ADP TotalSource?** Cost - it's quite expensive Workforce software is confusing , it's too much stuff **What problems is ADP TotalSource solving and how is that benefiting you?** I don't think it's solving , but it helps with HR functions, payroll , benefits etc ### 46. Good company **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ADP TotalSource?** there were always helpful articles and the customer service was good. **What do you dislike about ADP TotalSource?** There were lots of modules we were not using but were being charged for. we really didnt understand what we were paying for and how to use it properly **What problems is ADP TotalSource solving and how is that benefiting you?** I used to get paid thru and later used it to run payroll for my company that I am a manager at. ### 47. ADP TotalSource Client for 10 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ADP TotalSource?** I love that TotalSource is a one stop shop. All of the resources I need to efficiently run the back end of our company (HR management, payroll, benefits, WC...etc.) is all in one place. **What do you dislike about ADP TotalSource?** The one thing that I dislike about ADP Totalsource is that my HRBP and payroll reps (the people at ADP I work with closely) tend to turnover every 2-3 years. We have never had a representative that we didn't like, and they all have been knowledgeable, but it's always a bit of a transition when there is a new person in the roll. **What problems is ADP TotalSource solving and how is that benefiting you?** I am the only person in my company working in HR, so everything from compliance to payroll is all my responsibility. By utilizing TotalSource's services I'm able to handle the day to day roles without worrying about dropping one of the many moving parts that I would have to navigate on my own otherwise. It completely streamlines my job, and allows me to give more attention to my employees. **Official Response from Christina Ridlon:** > Hi Amanda, thank you for recommending us in your review! Your feedback is very helpful for both our teams and future clients. Our goal is to make TotalSource an easy one stop shop so glad to hear you're loving it! We look forward to continuing to be your HR partner. ### 48. ADP made scheduling interviews easy, tracking paystubs simple, and combined everything in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Quynn A. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ADP TotalSource?** It was so much more simple to have all my previous applications in one place. I could use ADP to schedule interviews with candidates, and also track payroll information for my employees. **What do you dislike about ADP TotalSource?** There weren't many things I disliked about ADP honestly. I would have liked a bit more modern UI maybe. **What problems is ADP TotalSource solving and how is that benefiting you?** We were able to eliminate about 3 other software platforms by just using ADP alone. ### 49. ADP **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara G. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ADP TotalSource?** I like being able to use the app on the go **What do you dislike about ADP TotalSource?** There isn't anything that I dislike about this program **What problems is ADP TotalSource solving and how is that benefiting you?** Managing time is easy and no stress ### 50. Makes HR easier, not recommended for multi country implementations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about ADP TotalSource?** This HR services platform is ideal for small companies, offering excellent functionality. I proficiently manage employee data, benefits information, pay data, and time and leave information within the integrated platform. Should any issues arise, the ADP team provides valuable technical support. **What do you dislike about ADP TotalSource?** I sense a significant deficiency in addressing issues promptly. Problems often become entangled in bureaucratic processes, and accountability seems to be lacking at times. The technology is severely outdated, reminiscent of systems from the 90s. Navigating the user interface is extremely challenging. **What problems is ADP TotalSource solving and how is that benefiting you?** HR services Compliance with local regulations Comprehensive EE database ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A04%3A27+-0500&secure%5Bsession_id%5D=30ed2168-a4d1-4e35-874f-b5dc22de320f&secure%5Btoken%5D=6384948edbfa421a1738df05f960dc6b998c091ba7a2fb0e0c5f7b41c76c31dc&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Platform** - Tools - Management - Access - Mobile Access - Performance Management - Tax Management - Compliance Management - Recruitment Management - Employee Management - Expense Management - Certification Management - Insurance Management - Attendance Management - Payroll Management - Document Management - Benefits Management - Workforce Management - Contractor Management - Client Management **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Generative AI** - Generative AI **Generative AI** - Generative AI **** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI **** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Generative AI **** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,625 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,942 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)