ADP TotalSource Reviews & Product Details

What I like best about ADP TotalSource is having payroll, benefits, HR administration, compliance resources, and employee information connected within one platform. It reduces the need to manage multiple separate systems and gives employees a central place to access their pay, benefits, and personal information. I also appreciate having access to specialists in areas such as payroll tax, benefits, retirement, leave administration, workers’ compensation, and HR compliance when more complex questions arise. Review collected by and hosted on G2.com.

The biggest challenge with ADP TotalSource is that support can sometimes feel fragmented. Because payroll, benefits, retirement, taxes, leave administration, and other services are handled by different teams, resolving an issue may require multiple handoffs and repeated follow-up. At times, we have received conflicting information or had cases remain open longer than expected.

The platform is comprehensive, but its navigation and reporting are not always intuitive. Locating the correct report, setting, or area of the system can take additional time, and some reports require significant customization outside ADP. We also experienced setup discrepancies during implementation that required careful review and correction. More proactive communication and stronger coordination between service teams would improve the overall experience. Review collected by and hosted on G2.com.

What I like most about ADP TotalSource is how much it simplifies the complexity of managing a growing, multi-state workforce. Their team provides strong guidance on state-specific employment requirements, payroll taxes, and compliance, which gives us confidence as we hire across the U.S.

We've also been very happy with the benefits offering. The plans are competitively priced, giving our employees access to high-quality coverage while helping us manage costs as a smaller organization. Whenever questions come up, the support team is responsive and works collaboratively to help us find solutions.

Overall, ADP TotalSource has been a valuable partner by combining HR expertise, compliance support, and competitive benefits into one platform. Review collected by and hosted on G2.com.

The biggest area for improvement is customer support. While there are some excellent individuals on the team, the overall experience can be inconsistent. I've found that the quality and accuracy of the guidance often depends on who I happen to speak with, and it's not uncommon to receive different answers to the same question from different representatives.

I would also appreciate a more proactive partnership. Rather than simply responding to issues as they arise, I'd like to see more strategic guidance, clearer ownership of complex cases, and stronger subject matter expertise. As an experienced HR leader, there have been times when I've had to research and validate information myself because the support provided wasn't as knowledgeable or consistent as I expected. Review collected by and hosted on G2.com.

The payroll is mostly processed correctly, and our employees are happy using their ADP app. The price is a bit higher than we’d ideally like to pay, but overall it still works for us because of the time savings and the limited liability the company carries. We also appreciate not having to worry about our benefits integration. So far, it’s been performing pretty well, and with the new AI interface the process gets easier each time, since it integrates seamlessly with the rest of our benefits and retirement tools. The normal interface is pretty ease to use for a normal numbers guy like I am. Review collected by and hosted on G2.com.

Aside from the price, the product is pretty solid. Customer service can be hit or miss, though, especially if you’re not speaking with your assigned representative, because sometimes other agents may not be familiar with your situation. Review collected by and hosted on G2.com.

Multiple options to manage HR functions, but especially like payroll administration and tax statements access. Easy for users to find and manage their own benefits. This was helpful with a small HR corporate department tasked with providing benefits in multiple locations with fewer employees.

Early in the 2000s, my company was smaller and ADP TotalSource was able to offer employees multi-state health insurance options like Blue Cross and Aetna, good 401(k) plans, and other benefits like wellness rewards. This allowed us to directly compete for top talent against our competitors.

With multiple sites across the country with small number of employees (plants and distribution centers) our company, based in Minnesota, was able to hire employees in other states like California, Oklahoma, Kentucky, ADP TotalSource was able to automatically calculate state payroll taxes, manage local paid family leave laws, and could make sure the company followed strict regional labor laws.

While instances were few, ADP TotalSource provided company managers with guidance related to the disciplinary documentation process. We also did not have a team of lawyers on staff and I believe it also has legal defense assistance. Review collected by and hosted on G2.com.

Setting up the original programs and getting employees using the platform. This would likely have been a problem for any platform used. The all in one approach did make implementation easier in the long run.

Our smaller support services felt that ADP TotalSource did not have transparent pricing. Since administrative fees are grouped into workers’ compensation or fees are charge using a fixed percentage of gross payroll rather than a predictable per-employee, per-month fee, it was harder for different brances in different states to understand pricing. For example, a distribution center or plant with 10-60 employees had a hard time reviewing invoices and understanding the breakdown separating what they are paying for unemployment taxes versus ADP's actual administrative service costs.

While daily payroll requests ran smoothly, internal software issues had to pass through a complex corporate structure. For example, during implementation, I recall a manager making an error setting up a custom time-off accrual policy reglated to collective bargaining, she experienced a loop of call-center transfers, and I think maybe offshore routing. This meant minor platform corrections may not be resolved quickly. Custom report tracking was also difficult and complex. We did not transition from another platform but were aware that this process can be cumbersome and takes more time than competitors.

Unfortunately large growth and increasing numbers of employees between 2005 and 2010 made ADP TotalSource too costly to maintain and the company moves to a different platform at lower cost. Review collected by and hosted on G2.com.

I like how ADP TotalSource makes it easy for me to access my payroll right from my phone, which is super convenient. Everything I need is in one place, so I don't have to jump into other apps to get information like my tax details. It's great because I can check when I punched in and out for lunch, all while at work. The ease of having all this information readily accessible online, whether on my phone or computer, is really helpful, especially since I sometimes forget my punch details. Plus, the setup was very easy. Review collected by and hosted on G2.com.

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I love it's functionality and how all inclusive it is. It can not only handle payroll, but also PTO,

employee benefits, etc. I used not only to help track of metrics on my team, approve/deny PTO requests, and to track daily progress, but also for their payroll and to keep up my own benefits. Their customer service is nothing short of amazing! Review collected by and hosted on G2.com.

While I’m not the one in charge of finances, my understanding is that it isn’t as cost-effective as similar services. That said, I think it’s worth the extra money, but I don’t have enough insight into the budget side to say much more than that. I would happily pay whatever the cost, but it is not my decision. Review collected by and hosted on G2.com.

What I like most about ADP TotalSource is having payroll, benefits, HR support, compliance resources, and employee information integrated within one platform. It helps streamline many of the administrative tasks that can otherwise take up a significant amount of an HR professional’s time and the platform's performance is very reliable with little downtime. The customer support is better than other HRIS products I've used. I appreciate having access to knowledge resources when questions arise around payroll, benefits, compliance, or employee-related matters. For smaller organizations in particular, having that additional level of HR support can be very valuable. Review collected by and hosted on G2.com.

Because TotalSource is such a comprehensive platform, it can sometimes feel a little overwhelming to navigate, particularly for users who are new to the system. Reporting and payroll processes require several steps, and it is not always very intuitive where to find the information or function you need. The experience can also vary depending on the support representative you are working with or your comfort level in utilizing AI resources for support. Overall, the functionality is strong, but simplifying some of the navigation and workflows would make the user experience even better. Review collected by and hosted on G2.com.

I like how convenient ADP TotalSource is to use; everything is pretty much self-explanatory. I love how it's all in one simple app with no need for extra websites or anything else. It really cuts down on the mess and stress, letting me do everything from one place. The pay stub feature stands out for me because I can keep track of my hours and what’s being deducted. It’s easy to compare stubs and see my progress. Setup was also a breeze, perfectly simple without taking too long. I would rate it a 20 on a scale of 1 to 10 because I would recommend it to everyone, be it friends, colleagues, or even people I don't know. Review collected by and hosted on G2.com.

I actually don't dislike anything about ADP total source I love the company I love what it's doing for the people I love how it's making it convenient for us to get around and understand everything I love it I wouldn't trade it for the world and honestly I feel like if they did improve that'll be lovely but I don't see anything they have to improve on but you know everything could use improvement sometimes you never know Review collected by and hosted on G2.com.

It has a large quantity of offerings (payroll, health insurance, PTO, retirement plan connectors, company roster, forms library, etc.) all in one platform Review collected by and hosted on G2.com.

I think that there could be better options for getting help rather than having to call a help line each time. Better advising on employee leave of absensce. More plan offerings for health insurance. Better tracking of tax payments. ADP covers a lot of areas in general, but the support is very basic and it's difficult to get experienced support. Getting help requires a lot of patience and causes many headaches and often leaves me feeling like I'm explaining the person helping me on how to do their job. Review collected by and hosted on G2.com.

I like having everything in one place. It’s convenient to use the same login whether I’m signing in as an administrator or as an employee. We’re still relatively new to ADP TotalSource, so I’m sure there are features I haven’t used yet, but so far I’m very impressed with how easy it is to use. Review collected by and hosted on G2.com.

I don’t like having to wait for someone to show me how to do things. I prefer figuring things out on my own, but once one of your ADP representatives walks me through the steps, it becomes super simple. Review collected by and hosted on G2.com.