--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 396 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 396 scale: '5' date_modified: '2026-08-04' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 396 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Total Package & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sara K. | Service Department Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** Because ADP is large and well established, TotalSource can offer services across all 50 states, manage complexity (multistate operations, different local laws), and support growth. Also, their tech+ reporting tools are solid: dashboards, analytics, employee self-service portals. These give visibility and control. **What do you dislike about ADP TotalSource?** Because there’s so much in the platform, setting up and learning to use everything can be overwhelming. But once we became more familiar with the platform, we love it! **What problems is ADP TotalSource solving and how is that benefiting you?** Giving the team solid benefits, an easy start, and responsive HR makes life easier. They feel supported, know what to expect with pay and benefits, and stick around longer. ### 2. I find it extremely confusing. **Rating:** 1.0/5.0 stars **Reviewed by:** Rafael D. | Product Designer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about ADP TotalSource?** I like the update a bit more, such as the way to clock in and see the amount that will be deposited into your account… All of that is very helpful. **What do you dislike about ADP TotalSource?** Besides being confusing, it’s also quite ugly — the background with a photo, having to adjust browser settings for certain things to work, the login… Well, if I go into detail, there would be too many points. **What problems is ADP TotalSource solving and how is that benefiting you?** Currently, it doesn’t help much with anything. Sure, it organizes our day-to-day a bit so we can clock in online, but I think that’s about it — just a small aid to help the company stay a little less disorganized. ### 3. TotalSource is a Total Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Teresa H. | Director of Business Operations & CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** The payroll process has never been smoother! Onboarding is a breeze!! Benefits enrollment was seamless!!! **What do you dislike about ADP TotalSource?** Time and Attendance is a little tricky to navigate. We have not been able to get the Talent Suite up and running as of yet. **What problems is ADP TotalSource solving and how is that benefiting you?** We were looking for a one-stop shop for everything and ADP TotalSource is just that! ### 4. Started out good, got alittle rocky and now we are good. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Directors of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** The professional help we receive any time we need it **What do you dislike about ADP TotalSource?** The projected time entered to be on paid current is complicated to learn. **What problems is ADP TotalSource solving and how is that benefiting you?** On boarding is new to us and I find it so helpful. We get updates and reminders that help me keep on track with certain things.. ### 5. ADP does what I need! **Rating:** 4.0/5.0 stars **Reviewed by:** Colin B. | Deputy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ADP TotalSource?** It keeps all our information in one secure place. **What do you dislike about ADP TotalSource?** Sometimes it can be difficult to navigate to partner orgs, like MyLearning. **What problems is ADP TotalSource solving and how is that benefiting you?** It's our central nervous system. It does everything we need to keep our HR admin on track. ### 6. Excellent Software with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Frances L. | Owner / CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** All of the benefits of being part of a PEO. **What do you dislike about ADP TotalSource?** There is nothing I dislike. All aspects are very good. **What problems is ADP TotalSource solving and how is that benefiting you?** Any HR issues they advise us on. They assist in setting up our benefits, etc. ### 7. Fantastic, completely transformed our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany I. | VP of Business Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** They have been able to take our small company and allow us to have an enterprise level HR system & support team. they handle all nuances to payroll and tax laws as well as the expertise to help us navigate complicated HR issues that arise. I don't have to worry about missing new law, or figuring out how to implement it, they were absolutely critical for us navigating COVID and the local mandates & laws. I also have all of our employee data at my fingertips at any point and is very easy to use. **What do you dislike about ADP TotalSource?** Implemenation was difficult and rocky, but ADP jumped in to make it right. My only other complaint is that there are times that we need immediate responses about emergency HR employee issues that take a while to get a response. However this is something ADP does work on to ensure we are covered the best they can. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing payroll, tax law, benefit renewals, benefit administration, wage garnishments, and navigating HR policies and employee issues has been extremely difficult on our own as a small business. With ADP I don't have to worry about any of these items because they have them handled. I still have to hire someone to process our payroll, but ADP makes it easy and ADP handles all of our legal compliance, and pays for penalties if they get something wrong, so I can rest assured we are doing things correctly. ### 8. Partnered with ADP TotalSource 10+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Suz R. | Vice President, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** ADPTS provides a comprehensive solution for us. The people I get to work with are top notch professionals who understand our business. **What do you dislike about ADP TotalSource?** ADPTS is not a cheap date. But the old adage rings true - you get what you pay for. They provide value for the cost of the services. **What problems is ADP TotalSource solving and how is that benefiting you?** Besides processing our payroll, handling benefits, 401K administration and Workers' Compensation, we use their systems for timekeeping, recruitment and performance management. Our HR Business Partner is in sync with our core values and understands the dynamics of our industry. We are in over 20 states and they help us navigate those legally required differences. ### 9. Great in person service, great system Good job Dana **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about ADP TotalSource?** Great in person service, great system Good job Dana **What do you dislike about ADP TotalSource?** Great in person service, great system Good job Dana **What problems is ADP TotalSource solving and how is that benefiting you?** Great in person service, great system Good job Dana ### 10. Thank you **Rating:** 5.0/5.0 stars **Reviewed by:** Leticia F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ADP TotalSource?** Everything I really like the service everything Is great **What do you dislike about ADP TotalSource?** Nothing I really like the service it is great **What problems is ADP TotalSource solving and how is that benefiting you?** Yeah i ise it for Payroll ### 11. Working with ADP is very much "hit-miss". They are however continuing to improve upon processes. **Rating:** 3.0/5.0 stars **Reviewed by:** David O. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** Most everything is in one place. Initially overwhelming, one can start to settle in over a period of time. **What do you dislike about ADP TotalSource?** More and more, ADP expects professional, full-time players across the table from them. Not always easy to find what is needed when you venture into something new. Phone service is slow, and when your question crosses over functional groups, one can get lost in translation. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides a broad coverage of all things that we face from an HR, payroll and 401k perspective. Although sometimes difficult to find solutions and answers, it is much better than trying to fly solo. ### 12. ADP TotalSource Simplifies HR, but Payroll Can Be Manual **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ADP TotalSource?** ADP TotalSource takes the complexity out of HR, payroll, and compliance. It provides a full-service solution and their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. **What do you dislike about ADP TotalSource?** Some items, like payroll, are more manual than the previous PEO we used. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping us compliant ### 13. Enterprise level payroll with lots of functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Robert P. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ADP TotalSource?** As a legacy user, I like the ability to access payroll and W-2 records from prior employers when they all used ADP. When actively using the product, I liked their payroll breakouts and how the statements looked. It was easy to understand income, deductions, and taxes. **What do you dislike about ADP TotalSource?** The downsides of ADP are the cost. It is an enterprise level solution and best fits larger companies. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP solves payroll, compliance, and benefits administration. ### 14. Good tool some kinks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about ADP TotalSource?** I like the flow of information and the reporting. The benefits are great! **What do you dislike about ADP TotalSource?** Limited capabilities with access and some of the tools that would be helpful at the beginning of the hiring process are not accessible until the end. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits!!! Premiums decreased. One-stop-shop for HR and employees. **Official Response from Pat Rovner:** > Thanks for taking the time to post a review and sharing your experience with ADP TotalSource reporting. It's great that you've seen a a decrease in your benefits. ### 15. Great Resource! **Rating:** 4.0/5.0 stars **Reviewed by:** Sara B. | VP, Sales & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP TS has been a great resource for our company for many years. As a small team we utilized their HR and benefit services in order to provide quality benefits for our employees. **What do you dislike about ADP TotalSource?** While the service itself has been great, we have had some turnover in the assigned account managers that we have worked with. This has created a bit of disconnect and extra work as we had to continue to get the new associates up to speed on the specific services we require. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits premiums and plan options, payroll tax management. ### 16. What I like most about ADP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** What I like most about ADP is its strong focus on innovation and supporting businesses of all sizes with reliable, scalable payroll and HR solutions. The company’s commitment to client service and continuous improvement really stands out **What do you dislike about ADP TotalSource?** Sometimes it can be hard to be my designated rep on the line and I have to deal with a regular representative **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is an all in one platform that helps my small business of 24 employees keep up with larger corporations ### 17. ADP Totalsource **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna M. | VP of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** We run our payroll through ADP Totalsource and love the fact that it's a smooth and reliable process. We also cohire with ADP Totalsource and work with our the HR Business Partner to make sure all our processes are compliant. Through ADP, we are also able to participate in great health benefits plans. **What do you dislike about ADP TotalSource?** No real dislikes. We have a service line that allows us to communicate easily with all the team members. **What problems is ADP TotalSource solving and how is that benefiting you?** We run payroll through them and also are eligible to great benefits plans. ### 18. Size matters **Rating:** 3.5/5.0 stars **Reviewed by:** Robin S. | Director of Finance and Administration, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP provides a lot of resources (a lot of this has to do with their size and therefore their reach) and most of the representatives (across departments) are great. **What do you dislike about ADP TotalSource?** ADP is just too expensive and there is too much turnaround among their Payroll Reps (again, size). **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides a better price point and options on our benefits package because we are a part of their group (as a PEO). They also provide HR legal protections, which is a great safety net. ### 19. Payroll at its best! **Rating:** 4.5/5.0 stars **Reviewed by:** Josephine J. | Office Manager/ HR, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** What I like most about ADP Total Source is the payroll department! They are all so attentive and supportive! **What do you dislike about ADP TotalSource?** Whay I like least about ADP Total Source is the cost. The coast is very high and should not be. I understand what I can benifit from it, but if a company doesnt utilize it all the time , its worthless. **What problems is ADP TotalSource solving and how is that benefiting you?** Adp is helpinhg with health benifits. They gave also helped with WC issues we have had in the past. ### 20. Experience with ADP Totalsource overall has been very satisfying. **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ADP TotalSource?** I like the fact that they create accounts for all the different states we deal in and make sure we are in compliance. This was one of the main reason we started working with them. The software platform itself is very user friendly. It is easy to navigate between HR and Payroll functions. When you do have a problem Customer support has been great in responding and solving issues rapidly. **What do you dislike about ADP TotalSource?** Main item that I dislike is the percentage billing per employee for management fees. I prefer to have everythiing broken down. **What problems is ADP TotalSource solving and how is that benefiting you?** The main issue we had was the number of states we have employees currently. Totalsource is handling all the tax and compliance issues that this situation creates. ### 21. Good Services **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about ADP TotalSource?** ADP total source having a user friendly interface , it is easy for processing , the customer support is very efficient, using bi weekly for payroll generation and downloading all the reports, its easy for integration and implementation, All the features are good **What do you dislike about ADP TotalSource?** No Dislike available for ADP Total Source. **What problems is ADP TotalSource solving and how is that benefiting you?** Using it for payroll running and maintaining the insurance, have up to date data regarding WC ### 22. HR Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Sheila M. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about ADP TotalSource?** The support to manage employees in multiple states. **What do you dislike about ADP TotalSource?** The inability to configure the system for better control. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing employees in many different states. ### 23. Great PEO for a startup company with few employees **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** We like the employee benefits available to a small company without purchasing power. **What do you dislike about ADP TotalSource?** It's a larger company with shifting points of contact. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource solves HR problems a small company without HR doesn't have the capacity to complete. Employee benefits, payroll, payroll taxes and reporting are the primary purposes for ADP TS. ### 24. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** Simple to use, representatives are extremely responsive and helpful. **What do you dislike about ADP TotalSource?** When submiting repetative reimburments on payroll the preferreed number needs to be entered as a negative. This cannot be set and has to mannually entered as such. **What problems is ADP TotalSource solving and how is that benefiting you?** Centralizing all benefits into one sourced platform. ### 25. A great resource for HR and payroll - making doing business with our employees easier. **Rating:** 5.0/5.0 stars **Reviewed by:** April B. | VP of Admin and Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** That I have a team behind me with HR, payroll, and other parts of running a business. I like that I can reach out to my representative and get help where needed. I know that my payroll is being taken care of on the back end, including taxes, workers comp, and benefits. I have a team for all of it. **What do you dislike about ADP TotalSource?** The learning curve of receiving a new representative is never an easy transition. I just have to remember that I need to express my expectation of what I need from the rep and then the relationship is solid. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP has helped us solve workers comp claims, payroll issues and given HR advice. ADP has also provided us with many benefit options at a good rate. Our reps have solved many payroll questions and given us a helping hand many times. **Official Response from Christina Ridlon:** > Hi April, Thank you for a very well-rounded and thorough review of TotalSource. We appreciate your feedback and know it will be helpful and informative for other customers. If you have any concerns as you're learning more, please reach out to your HRBP and they will be happy to help! Or feel free to reach out to us at adpclientfeedback@adp.com. Thanks again! ### 26. Great Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet K. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP is one stop solution to all our HR needs. **What do you dislike about ADP TotalSource?** Getting hold of the right person sometimes can be a challenge but with a designated account rep, not to much of an issue. **What problems is ADP TotalSource solving and how is that benefiting you?** From compliance to benefits, ADP has simplified our HR processes ### 27. They are great take care of everything you need a little pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about ADP TotalSource?** Account Rep always there for you and very helpful. **What do you dislike about ADP TotalSource?** It is a bit costly other than that they are great. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping up with payroll and current employee policies ### 28. The new upgraded website has been very helpful with new management tools to manage the employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** The new features on the website: New employee onboarding, Company Policies Assigments, PTO request, Incorporating the Time Clock with the main website **What do you dislike about ADP TotalSource?** Downside- Processing payroll is complicated, but trending in the right direction to get easier to use, **What problems is ADP TotalSource solving and how is that benefiting you?** New Employee Onboarding is easier and less complicated. Requesting Company Policies review and acknowledgement Requesting Annual Corporate Compliance Training The website options for displaying employee information. i.e. employment, personal The webiste support option based on creating cases. ### 29. Helpful HR Support **Rating:** 5.0/5.0 stars **Reviewed by:** Misa C. | HR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Tax handling and payroll process are the best parts I like about ADP. I appreciate annual benefit renewal. Our current benefit agent is dedicated and supportive. **What do you dislike about ADP TotalSource?** The service fee is quite high. Espacially when the payroll includes a bonus pay, then the servic fee will soar to a high amount. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP solves our payroll issue and tax withholding. I usually took a lot of time to calculate tax withholding in each payroll, but ADP helps us to generate payroll data automatically. **Official Response from Christina Ridlon:** > Hi Misa, thank you so much for taking the time to write a review. We are glad to hear that overall your experience has been good! We appreciate the feedback on other items that we can work on and will pass onto our team. If you're interested, we would love to get more information about your experience, as well as your contact information, so that we can better address your needs. Feel free to email adpclientfeedback@adp.com. ### 30. Terrible onboarding and tax services **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about ADP TotalSource?** ADP certainly has expansive capabilities--in theory, it can do everything a business might need. Given it's legacy status, it also integrates well with a number of other systems. **What do you dislike about ADP TotalSource?** As a very small business, the list of things to dislike about ADP TotalSource is long: - ever-increasing service fees and healthcare premiums. we absolutely fell for the honeymoon rates they quoted on insurance when we first signed up, but then they raised the price of healthcare premiums substantially after year 2. - their Tax Department is horrendous. they seem to make mistakes in filing at least once a quarter. we have three reports with one particular state that they've been trying to correct for 18 months. so many broken promises by the Tax Department--they must have terrible leadership at the top in this area because no one is well trained or cares at all about follow-up. - their service portal is pointless. they rarely resolve your question, and you almost always have to follow-up by phone. and the answer will vary depending on who you talk to. - their onboarding process was the worst I've ever experienced. I'd get lengthy, untitled emails about a number of different topics, and buried in them would be something important I was supposed to do. - there's no way to see what info a new hire is actually getting from the system. - ADP's business model is to acquire a new businesses and integrate them into the platform, so they don't really own much of their software in-house. it makes pricing expensive and makes for terrible customer service because the reps don't often know how to operate their own systems. I can't even count the number of times I've had a rep tell me, "oh, ADP must've changed this since I last tried to do this, so I'm not sure how to help and will have to escalate this case." - they also advertise a lot of capabilities that make zero sense for a small business, so don't fall for the allure. - their reports have improved over the last two years, but you have to run an entirely separate report to see retirement contributions from the company. this should just be in the invoices section. **What problems is ADP TotalSource solving and how is that benefiting you?** payroll, HR, taxes, benefits **Official Response from Christina Ridlon:** > Good afternoon, Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. ### 31. Best HRIS System **Rating:** 5.0/5.0 stars **Reviewed by:** Toni T. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** Customer Service, customer support, all encompassing resources. **What do you dislike about ADP TotalSource?** There were a few nuances with the system, as with anything. Creating your own reports was a little complicated, but the customer service to assist you with it helped a lot. **What problems is ADP TotalSource solving and how is that benefiting you?** Reporting was key for us. Also having all of our benefits and vendors in one spot was very helpful. ### 32. ADP is the Leader **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** ADP has one of the best customer services out there. They are very knowledgeable and delivers excellent care and support. Payroll is easy and the general ledger feature can be integrated into your accounting software. You can also upload your payroll information which is seamless. We also have our 401k, benefits and HR services with them and I must say it is such a big help. It is hard to move to a different service provider once you have been used to ADP TotalSource because the expectations will be very high, since ADP set up a such a high standard. **What do you dislike about ADP TotalSource?** The price for the services has gone up and may not work for some small business but I believe they have a different department that caters to other price points. I tried to look for other service providers but our system is so ingrained with ADP that we couldn't just transfer to a different service provider without much disruption. The insurance providers are also limited to a few and if you have a bad year like we had where we had lots of our employees maximizing their insurance, you will get such a high increase and there is not much option. Their background check is also not intuitive, unlike their other services but it should not be a game stopper because you can always get better background check from other service providers. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, HR and benefits operation ### 33. Outsource Payroll and Human Resource **Rating:** 3.0/5.0 stars **Reviewed by:** Monique W. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** The total source system and user friendly timecard. **What do you dislike about ADP TotalSource?** The lack of communication on updates and payroll issues. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll. ### 34. I get the support I need and ADP has lots of tools to administrate my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ADP TotalSource?** I like the ease of use of ADP TotalSource. It's a great system that provides the support I need to manage my business. The best part is the access to people who can help me when I need it. **What do you dislike about ADP TotalSource?** I like ADP TotalSource because it has a lot of different systems available. However, it can be hard to find the system I need. I shouldn't have to know what system I'm using; ADP should be able to direct me to it using my company code. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is taking care of my PTO problems. They are also tracking employment data, processing payroll, and taking care of the onboarding process. ### 35. ADP REVIEW **Rating:** 3.5/5.0 stars **Reviewed by:** Vincenzo L. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** easy to enter payroll and the website is informative **What do you dislike about ADP TotalSource?** to many hidden and unexplained costs involved **What problems is ADP TotalSource solving and how is that benefiting you?** none ### 36. Better than its predecessor but still has issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ADP TotalSource?** Generally easy to navigate. Support portal is very helpful (when the problems are replied to in a timely manner, not always the case). **What do you dislike about ADP TotalSource?** Payroll processing can be clunky. For example, some reports are within the payroll processing area and for some you have to go to reports. For others, such as pay stubs, you have to go to a third place - to iReports. **What problems is ADP TotalSource solving and how is that benefiting you?** It provides one stop shopping for obtaining various information for our staff members, such as PTO, benefits, etc. ### 37. Totalsource provides the comlpete Payroll, HR and Benefit package! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** The benefits and structure really work well for our both company and our employees allowing us to retain and attract new employees. The costs are very competitve and provide great value to us and our employees. **What do you dislike about ADP TotalSource?** I really can't say I dislike anything. If I had to pick on thing, I would suggest the customer service portal be more responsive to issues however it's easy to go outside of the portal and get a faster response. **What problems is ADP TotalSource solving and how is that benefiting you?** They solved our problem of getting the most benefits for our employees at great cost. Much higher level and more benefits than we could do sourcing ourselves. ### 38. ADP TotalSource is a Small Business Best Friend. **Rating:** 4.5/5.0 stars **Reviewed by:** Carrie A. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about ADP TotalSource?** I like that we can get great affordable health insurance for our employees as a small business. The customer service is excellent and you always have a dedicated person who knows your account and needs. Payroll is also easy to use and if you use ADP for your 401k, it rolls everything under one house. **What do you dislike about ADP TotalSource?** Reports can be hard to find exactly what you are looking for, but once you find them you can save them to your favorites. I also prefer more communication over video or telephone when there are issues, than going over the message service. This would be for things outside of the HR Business Partner. **Recommendations to others considering ADP TotalSource:** If you are a small company wanting of offer big company benefits along with added HR and Payroll support, I would completely recommend ADP Totalsource. **What problems is ADP TotalSource solving and how is that benefiting you?** The biggest problem we have as a small business is the cost of group health insurance and ADP is able to provide more than we could before. We also have an HR person who can help on big issue questions or have her work a project for us. The other big benefit we have is our dedicated Payroll person. If we have questions or need something corrected she is just and email or a phone call away. Then having 401k all rolled into one where we do not have to worry about the government filings and compliance. **Official Response from Christina Ridlon:** > Hi Carrie, we’d just like to thank you for taking the time to write this review of TotalSource. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come! ### 39. Review - Eberbach **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica G. | Accounting Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about ADP TotalSource?** It streamlines the payroll process and makes the job very easy and efficient. Processing payroll has been a breeze and we have had help for the last few weeks. I hope that after the next few weeks, we can begin to work independently. ***After having worked on this independently, we have issues with reports and failing to provide the information the way the owners would like to see it. It's hard to get in touch with someone at times. **What do you dislike about ADP TotalSource?** would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there. It is hard to specialize our reports for journal entries. Also had issues with benefits implementation *** We get a lot of confustion when it comes to open enrollment. Employees are not getting confirmations about the choices they have made and keep getting notification to enroll even when they have dont so. **What problems is ADP TotalSource solving and how is that benefiting you?** The total onboarding process for current and future employees. We are a small business and many people wear many hats so it is nice to know that there is one thing (which is super important) that can come off of someone's plate! *** we have had a few new employees in the last month so it has been nice not having to worry about onboarding **Official Response from Pat Rovner:** > Jessica, We're so happy to hear that ADP TotalSource is relieving you of burdensome tasks and make payroll and onboarding more efficient. For reporting, I recommend that you connect with your HR Business Partner who may be able to offer guidance on how to make it easier for you. ### 40. ADP services are very dependent on the person assigned to an account. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ADP TotalSource?** Not having to file payroll taxes and prepare W2s with benefit management included. **What do you dislike about ADP TotalSource?** The quality of the services I receive varies greatly based on who is assigned to my accounts. **What problems is ADP TotalSource solving and how is that benefiting you?** I don't have to deal with sourcing benefits for employees or filing payroll taxes. ### 41. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** lisa s. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** I am able to reach Customer Service easly and my issues are usually resolved fairly quickly **What do you dislike about ADP TotalSource?** Cost breakdown of serivces provided is not always easily understood. Cost can sometimes be higher than I would prefer. **What problems is ADP TotalSource solving and how is that benefiting you?** Offering better Insurance products than our company would have access to on its own. Streamlined admin ### 42. Excellent, Responsive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** Customer support and new website allow for ease of use. **What do you dislike about ADP TotalSource?** Fees seem to be significant especially for a small business. **What problems is ADP TotalSource solving and how is that benefiting you?** Virtual time clock allows for documentation which we needed for a previous audit and were not using TotalSource at the time. ### 43. Excelent management for payroll and HR **Rating:** 5.0/5.0 stars **Reviewed by:** Vera G. | Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** I like knowing that payroll and benefits are taking care of the best way possible. **What do you dislike about ADP TotalSource?** I did not have a good experience with time management **What problems is ADP TotalSource solving and how is that benefiting you?** all information about their payroll and benefits is on the app. ### 44. Wonderful HR partner to a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** Having the full resources, support and infrastructure of a large organization as our most trusted business partner in all things HR related. Saves mgmt the time and heachache so we can focus on growing our business. Also enjoy all teh discounts that come with being part of TotalSource. Wonderful 1-800 help line if I can not reach our designated contacts. **What do you dislike about ADP TotalSource?** None that coms to mind, so far everything has been working brilliantly. **What problems is ADP TotalSource solving and how is that benefiting you?** Handling of Onboarding, payroll, benefits, Employee policies. ### 45. nice service with comprehensive coverage for all your needs **Rating:** 4.5/5.0 stars **Reviewed by:** cher m. | controller HR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** variety of services all in one spot where no need to contact different companies **What do you dislike about ADP TotalSource?** support responding time, easy to create a case but it takes some times to get response **What problems is ADP TotalSource solving and how is that benefiting you?** give me all the resources i need ### 46. Project Design Manager **Rating:** 5.0/5.0 stars **Reviewed by:** PHAT N. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about ADP TotalSource?** Paycheck is showing very clearly, tax documents easily accessible. **What do you dislike about ADP TotalSource?** Vacation balance not shown clearly and not easily accessible. **What problems is ADP TotalSource solving and how is that benefiting you?** NA ### 47. ADP TotalSource has all the tools necessary to have a successful HR / Payroll department. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Chief Financial and Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** The website and the resources available. **What do you dislike about ADP TotalSource?** Sometimes it takes a few departments to gather needed information. **What problems is ADP TotalSource solving and how is that benefiting you?** The consolidation of HR and Payroll has eased the burden on paperwork and locating necessary information. ### 48. Well packaged personal employee management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Christine M. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about ADP TotalSource?** ADP TotalSource allows me to maintain all of my personal employment needs (i.e., time off, retirement, pay and tax statement, etc.) all in one place. I use it weekly to manage the benefits offered to me by my employer. **What do you dislike about ADP TotalSource?** Since ADP TotalSource houses many functions in one place, it can sometimes be tricky to navigate and require many clicks to find what you need. **What problems is ADP TotalSource solving and how is that benefiting you?** The biggest issue that ADP TotalSource is solving revolves around managing personal goal tracking. Before utilizing ADP TotalSource, my organization used a manual, multi-file process for creating and storing employee goals. This did not allow for my human resource colleagues to monitor progress of employee goals and it was difficult to standardize goals and goal formatting across the organization. Since implementing ADP TotalSource, my goals can be created, monitored, and stored year over year in one place so I can reference and update them anytime. It allows my manager and the human resources department to see real time changes and help me reach my goals. ### 49. ADP is awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne G. | VP- Site Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ADP TotalSource?** The website is very user friendly. Love the dashboard design. **What do you dislike about ADP TotalSource?** Nothing with the new Workforce Now portal! **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll is a breeze, really like the electronic enrollment for insurance benefits. ### 50. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ADP TotalSource?** Best and most straightforward payroll resource we have used, great to have dedicated reps you can reach out to. **What do you dislike about ADP TotalSource?** Each rep has thousands of clients and always seem pretty overwhelmed. It is difficult to get in touch with them most times. We do not blame them, it seems that ADP needs to hire more staff to spread out the clients and provide a better customer experience. Also, the HRBP cannot always provide a concrete answer that would benefit our company, because they are mostly advocating for the PEO. Reporting features are not intuitive and need a lot more work. Invoices need to download with all detail after you click expand. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, benefits, etc. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A36%3A08+-0500&secure%5Bsession_id%5D=4da063b4-d4c1-42b4-9210-5c0b0491de32&secure%5Btoken%5D=9700fbfc537ac8e5cc2795b98c50c899177e5881702a410a4daf3de57a28894d&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,608 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,933 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)