--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 397 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 397 scale: '5' date_modified: '2026-08-04' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 397 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Clear Yearly Earnings Insights and Easy Spending Breakdown **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Easy to see how much I have made over the course of the year and especisally to compare to previous year. i like that i can see where each dollar is going **What do you dislike about ADP TotalSource?** I dislike that the login process on adp total source website is a bit tedious. Why do i have to tell you if my current or previous employer used the platform **What problems is ADP TotalSource solving and how is that benefiting you?** ADP total source is solving the problem for organziations to simply organize salaries clearly. It makes it very simple where your money is going and how much is coming in **Official Response from Rebecca Jordan:** > Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying ADP’s capability to organize salaries more clearly. Your feedback means a great deal to our team and motivates us to continue delivering exceptional service and support. We truly value our partnership and appreciate the opportunity to work with you. Thank you for being a valued client! ### 2. Streamlined Payroll and administration **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP TotalSource?** It helps a lot with payroll processing, wage garnishments, and employee onboarding. It also makes it easier to manage and track tax filings, especially for companies that have employees across multiple organizations and states. Employee performance management and dashboards have also become easy to track. **What do you dislike about ADP TotalSource?** Customization of reports can be difficult, but with the help of your customer representative and support customization can be archived. **What problems is ADP TotalSource solving and how is that benefiting you?** Tax filings, helps with ensuring labor law requirements are met, wage garnishments and administration burden on most employee related issues is easy to track and manage. **Official Response from Rebecca Jordan:** > Thanks, Sharon! Your kind words about streamlining your payroll process mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 3. All-in-One Solution Simplifies Our Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Tina K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about ADP TotalSource?** I like the communication and knowing that I have a team behind me. It makes things simpler for me, allowing me to get other things done and focus on the actual business rather than getting bogged down with those tasks. **What do you dislike about ADP TotalSource?** I think it's very frustrating to email and not be able to get an email back in a timely manner. So that is something that can be improved for sure. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource keeps everything in one place and handles tasks for me, saving time and allowing me to focus on the business. **Official Response from Rebecca Jordan:** > Hi Tina, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps support your HR needs. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 4. Great All-in-One Benefits Platform, but Pricing and Gross-Up Accuracy Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** the wide range of tools and services available in one platform. it offers various benefit options, making it easier for employees to choose what fits the needs. **What do you dislike about ADP TotalSource?** The cost is high compared to many alternatives. On top of that, the gross-up calculations don’t always seem accurate, which makes it harder to manage payroll situations where a guaranteed net payment is required. **What problems is ADP TotalSource solving and how is that benefiting you?** Its comprehensive benefit administration, workers compensation, and payroll and withholding services. Consolidating these functions with a single provider is probably the benefit. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs "all-in-one" benefits platform is meeting your expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 5. Overall fantastic experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about ADP TotalSource?** The assistance with HR and remaining up-to-date and in compliance with the laws. This allows me to focus my time on helping grow our business without the worry on the HR side. **What do you dislike about ADP TotalSource?** There is nothing I can say I don't like about ADP TS!!! **What problems is ADP TotalSource solving and how is that benefiting you?** The assistance with HR and remaining up-to-date and in compliance with the laws **Official Response from Pat Rovner:** > Russell, Thanks for the 5-star review. It's great to know that ADP TotalSource is helping you keep up with the ever-changing regulatory environment and alliviate the worry of non-compliance. ### 6. Effortless Payroll Management with ADP TotalSource **Rating:** 5.0/5.0 stars **Reviewed by:** Branka D. **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to use ADP TotalSource. Anyone can utilize it because it is very user-friendly. I also appreciate that it is cost-effective and works well, especially for what you pay for. The initial setup was super easy, which is a big plus. **What do you dislike about ADP TotalSource?** There's isnt much i dislike at all **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll, solving all kinds of tax problems, unemployment, federal issues, and paying employees on time. It's easy and user-friendly, so anyone can utilize it. **Official Response from Rebecca Jordan:** > Thank you, Branka, for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the ease of use. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. ### 7. Dedicated HR & Payroll Experts Make ADP a Strong Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Dedicated HR and payroll experts. Rather than just providing software, ADP assigns specialists for payroll, HR, benefits, compliance, workers' compensation, and tax issues. This can be especially valuable for small and mid-sized businesses that don't have large HR departments. **What do you dislike about ADP TotalSource?** Customer support can vary. While having dedicated service representatives is a major benefit, the experience often depends on the team assigned. The experience is sporatic. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps simplify payroll, HR, benefits, and compliance by bringing everything into one system. The integrated platform reduces manual processes, improves accuracy, and provides access to HR and payroll experts when complex issues arise. This allows me to work more efficiently and spend more time supporting employees rather than managing administrative tasks **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with ADP & the acknowledge the dedicated HR and payroll experts. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 8. All-in-One Platform That Simplifies Onboarding, Support, and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ADP TotalSource?** That everything is in one place. It makes onboarding easier and employee support. Pricing is inline with our budget. We are able to pull reports to support ME close. **What do you dislike about ADP TotalSource?** ADP seems to get new staff all the time that reach out to sell me products that are organization is already using. They do not review our file and cold call. **What problems is ADP TotalSource solving and how is that benefiting you?** It is a benefit that our 401k is easily accessible and easy to use. It is funded directly when payroll is processed. Also, running payroll is a breeze and updating employee information is easy for both admin and staff. Staff is able to clock in and out remotely. ### 9. Simple, All-in-One HR and Payroll with Fast, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** All in one product for HR and payroll. We have use the legal, human resources, payroll, and benefits program to streamline our processes. We love how simple it is to use. **What do you dislike about ADP TotalSource?** I don't dislike anything. Everytime I call, I get an answer. They answer and provide assistance in a timely manner. All the employees are happy with the hotline number. **What problems is ADP TotalSource solving and how is that benefiting you?** Streamline benefits, speedy payroll, OSHA assistance, legal matters handled by professional lawyers, onboarding and termination. Handbook assistance also. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with an "all-in-one" product for HR and payroll. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your experience. We appreciate your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. ### 10. Helpful and Supportive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** They respond quickly and are helpful whenever I submit support tickets. **What do you dislike about ADP TotalSource?** In my previous job, I used ADP WFN, but I didn’t have the Total Source PEO model. Now I’m learning to work with less direct control. That means I’m more dependent on ADP, which isn’t necessarily a bad thing—it just can add an extra step and take a little more time. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing Leave of Absence has been helpful, and it has provided more insight into how to use data analytics. **Official Response from Rebecca Jordan:** > Thank you for sharing your experience with us! We’re delighted to hear that we are meeting expectations for responsiveness to support tickets. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 11. Complete HR-to-Payroll Solution for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** complete solution for small business. from HR to payroll and all. **What do you dislike about ADP TotalSource?** sometimes complicate to navigate. however, call center support has always been great and efficient. **What problems is ADP TotalSource solving and how is that benefiting you?** I only need a bookkeeping for my accounting and HR job for the company with ADP's total source. **Official Response from Rebecca Jordan:** > Thanks, Jacob! Your kind words about ADP’s complete payroll solution means a great deal to us. We’re delighted to hear that we met your expectations and appreciate the trust you’ve placed in our team. We look forward to continuing our partnership and supporting your success for years to come. ### 12. Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. **What do you dislike about ADP TotalSource?** I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. **What problems is ADP TotalSource solving and how is that benefiting you?** Being able to clarify things with my HRBP is invaluable. Running all hiring decisions, terminations, and any issues by her has been extremely beneficial and gives me confidence that I’m handling situations the right way. **Official Response from Rebecca Jordan:** > Thanks so much for your kind words about the value of ADPs HR Business Partner! This means so much to us. We are thrilled that we are meeting your expectations for running a business in California. Your honest feedback is extremely useful to our team so that we will have a successful & continued partnership. ### 13. User-Friendly Hub for Viewing Paychecks and Benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia M. | Procurement and warehouse generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. **What do you dislike about ADP TotalSource?** The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. **What problems is ADP TotalSource solving and how is that benefiting you?** We don’t use ADP TotalSource anymore. It just wasn’t a good fit for our growing company, and we had simply outgrown the service. **Official Response from Rebecca Jordan:** > Hi Claudia, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you again and great to hear of your company's growth! ### 14. Administrative Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Processing payroll is very intuitive. HR resources are very helpful. The website navigational tools are very helpful when reviewing employee profiles. **What do you dislike about ADP TotalSource?** Better health insurance options. Better response times to questions in the portal. Otherwise, I don't have any other dislikes with ADP TotalSource. I've enjoyed the partnership **What problems is ADP TotalSource solving and how is that benefiting you?** I currently don't have any problems that ADP TotalSource is solving or resolving. Currently, the company is operating efficiently without any issues. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you’re enjoying ADP’s payroll processing functionality. Your feedback means a great deal to our team and motivates us to continue delivering exceptional service and support. We truly value our partnership and appreciate the opportunity to work with you. Thank you for being a valued client! ### 15. Ease of Use and Excellent Support, but Needs Bonus Entry Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Raven P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I appreciate that help is easy to access and we can speak with someone if we need assistance on the site. The initial setup of ADP TotalSource was also easy. **What do you dislike about ADP TotalSource?** I couldn't enter bonuses easily. We had issues when we didn't want our normal fees taken out of bonuses, and we couldn't do this online. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helped us with a problem entering bonuses. **Official Response from Rebecca Jordan:** > Hi Raven, Your review made our day! We’re so glad that you are finding ADP TotalSource easy to use. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 16. ADP TotalSource: A True One-Stop Shop for HR, Payroll, and Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** ADP TotalSource is a one stop shop for the HR function. Integration into payroll, links to benefits and retirement plan, with ability to access policies, vacation schedules, etc. **What do you dislike about ADP TotalSource?** ADP TotalSource is limited to the products that ADP provides, which may or may not be what your firm is looking for. The retirement plans are a little limiting. The support after onboarding was a little underwhelming. **What problems is ADP TotalSource solving and how is that benefiting you?** Being a small company, our resources are limited. Having the ability to outsource the HR function has been a great help. We are able to provide a fair amount of benefits for our employees through ADP TotalSource **Official Response from Rebecca Jordan:** > Your kind words about ADP Total Source being a "one-stop-shop" means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 17. Streamlined, All-in-One Platform That Keeps Us Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP TotalSource?** I appreciate that everything is in one place, which makes our daily, weekly, and monthly activities much easier as a company. Overall, everything feels streamlined and efficient. **What do you dislike about ADP TotalSource?** There is not a lot that I can think of that I do not like but sometimes, like with any other softweare product you have glitches, or downtime which can cause some problems, especially with time sensitive tasks. **What problems is ADP TotalSource solving and how is that benefiting you?** it is solving a lot of our employee onboarding tasks as well as daily maintenance. Having this software allows various departments to work together quickly to get all aspects handled. ### 18. Streamlined HR and Payroll Efficiency with ADP TotalSource **Rating:** 4.5/5.0 stars **Reviewed by:** Trista A. | Sr Talent Acquisition Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ADP TotalSource?** I like how ADP TotalSource is convenient and streamlines everything into an efficient process. I love it specifically for payroll, and I think all the areas of it are pretty efficient. The initial setup was pretty streamlined. **What do you dislike about ADP TotalSource?** no **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for different HR services; it streamlines everything into an efficient process. I love it specifically for payroll. **Official Response from Rebecca Jordan:** > Trista, your review truly made our day! We're thrilled that the streamlining of HR is meeting your expectations. Thank you for taking the time to share your experience. We can’t wait to continue partnering with you and support your success. ### 19. ADP Totalsource is Homerun! **Rating:** 4.0/5.0 stars **Reviewed by:** Craig S. | Director Of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP TotalSource?** The dashboard gives me everything I need to know at a glance. **What do you dislike about ADP TotalSource?** There are some gaps in what my company may not be providing, but overall i think it does a good job to give me what i need. I don't have anything in particular that i don't like. **What problems is ADP TotalSource solving and how is that benefiting you?** Gives me my paystubs and vacation days at a glance, and allows me to organize my paperwork easily. **Official Response from Rebecca Jordan:** > Thank you, Craig, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us at and the dashboard is meeting your needs. We appreciate you sharing your story. ### 20. Streamlined Payroll and HR Administration, Compliance Support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander M. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** It helps us with payroll processing, garnishments and supports our HR administration, and we’re also planning to adopt the benefits management feature. **What do you dislike about ADP TotalSource?** It reduces the administrative workload, and most importantly, helps with compliance as it updates tax tables and files taxes on our behalf **What problems is ADP TotalSource solving and how is that benefiting you?** It helps with administrative support, HR disputes, and garnishment handling, and also legal compliance based on state requirements..... **Official Response from Rebecca Jordan:** > Thank you, Alexander, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with streamlining payroll and HR administration. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 21. Helpful HR and Payroll Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource provides a central place for HR resources, payroll, benefits, and employee information. It helps streamline administrative tasks and gives us access to tools and support that make day-to-day HR responsibilities more efficient. **What do you dislike about ADP TotalSource?** There are times when it takes a few extra clicks to find the information I'm looking for, so a more streamlined navigation would improve the experience. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps centralize HR, payroll, benefits, and employee information in one place. Having those resources together makes it easier to access information and helps reduce the administrative work involved in managing HR processes. **Official Response from Rebecca Jordan:** > We’re so grateful for your review about ADP meeting your needs. It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 22. The Three Cs **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah P. | Officer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ADP TotalSource?** I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform changed almost a year ago and I was concerned about the implementation and impact on our team but it has been a simple transistion and it has been easy to integrate. I am able to reach out to a live agent or use the online support and I love being able to track the status of my case. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. I strongly recommend that users take advantage of all the resources, scheduling regular check ins with the support specialists. There are so many features to make it useful and efficient. **What do you dislike about ADP TotalSource?** I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small boutique law firm, ADP Totalsource has been able to support with HR needs and Payroll processing and 401K benefits to insure we are compliant and consistent. ### 23. Great HR Support for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon H. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** The support system for all things HR and for small businesses. **What do you dislike about ADP TotalSource?** Can be hard to reach support at times. There can be a long wait and at times my team cannot wait. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small business and having someone take care of the little things and remind you of all the compliance dates is super helpful! **Official Response from Rebecca Jordan:** > Hi Shannon, We appreciate your review about ADPs HR support system and the honest feedback. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 24. Effortless Payroll Management with ADP TotalSource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource makes it efficient to manage my time and handle scheduling for payroll. The accessibility of the platform is great, with all the features contributing to its value. It helps me manage my responsibilities efficiently and I found the initial setup to be super easy. **What do you dislike about ADP TotalSource?** Nothing to add **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource efficiently manages my payroll timing and scheduling, making it easier for me to handle my responsibilities. Its accessibility features are critical in supporting my HR management tasks. ### 25. Effortless Payroll and Info Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ADP TotalSource?** I like ADP TotalSource for its ease of use and site navigation, which makes managing my personal information and payroll with my employer straightforward. Setting up ADP TotalSource was very easy. **What do you dislike about ADP TotalSource?** ADP will retain your old profile when moving from one employer to another, so it’s frustrating having to use a whole new set of login credentials. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for easily tracking my paystub history and updating my personal information. I appreciate the ease of use and site navigation. ### 26. ADP Total Source **Rating:** 4.0/5.0 stars **Reviewed by:** Rowie Z. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about ADP TotalSource?** One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. **What do you dislike about ADP TotalSource?** The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and the costs as well, it is getting pricey! **What problems is ADP TotalSource solving and how is that benefiting you?** The reporting tools are incredibly helpful, providing comprehensive data that allows businesses to track key metrics and trends effortlessly. These tools enable users to make informed decisions with confidence and ensure compliance with various regulations. The ability to generate detailed reports quickly and efficiently is a significant advantage for businesses of all sizes. ### 27. Convenient All-in-One HR Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** I use ADP TotalSource for payroll, benefits, and workers' comp. I love how it puts everything we need in one space, making it easy to find answers to daily issues. The ease and convenience are fantastic, and most of all, our dedicated Business Partner is a wealth of information and support. I also appreciate the easy online access to accounts, allowing our employees to have everything at their fingertips. **What do you dislike about ADP TotalSource?** I do still need to keep a close eye on numbers for payroll to ensure accuracy and accuracy around fees. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource centralizes everything we need, making it easy to find solutions for daily issues. We love the ease and convenience, plus our dedicated Business Partner's support. Easy online access lets employees have essentials at their fingertips. **Official Response from Rebecca Jordan:** > We’re so grateful for the positive review and how ADP TotalSource centralizes everything! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 28. Seamless Payroll with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. **Reviewed Date:** February 05, 2026 **What do you like best about ADP TotalSource?** I appreciate how efficient payroll is with ADP TotalSource. I always have a backup if I run into a problem processing, which gives me peace of mind. I also like the ease of use of the software. The transition to ADP TotalSource from our previous system was an upgrade for our business, as it flows better. The initial setup was pretty seamless. **What do you dislike about ADP TotalSource?** My payroll rep has been changed a few times and my current rep is not as quick to respond as the previous reps. I suggest she get back to us at least within an hour or two, not a full day. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource makes payroll very efficient, ensures I always have a backup when processing issues arise, and its software is easy to use. **Official Response from Rebecca Jordan:** > Hi Anna, Appreciate you sharing your experience with us! We’re delighted to hear how efficient payroll is with ADP Total Source and gives you peace of mind. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 29. Responsive HR Support and Strong Benefits Selection at Market-Friendly Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** My rep, Rachel, is very responsive and insightful when it comes to HR matters. The benefits selection is very good, and the pricing is market-compatible. **What do you dislike about ADP TotalSource?** sometimes the tax department drops the ball **What problems is ADP TotalSource solving and how is that benefiting you?** out soruces our payroll and free us time for us to focus on more accounting matters **Official Response from Rebecca Jordan:** > We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 30. Very easy to use, love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ADP TotalSource?** I like ADP TotalSource because it takes the complexity out of HR, payroll, and compliance. As a PEO (Professional Employer Organization), it provides a full-service solution that lets me focus more on running the business and less on administrative burdens. Their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. **What do you dislike about ADP TotalSource?** What really stands out is the level of expert support — whether it’s staying compliant with ever-changing labor laws or finding the right benefits package, there's always someone knowledgeable to guide me. It also helps us stay competitive by offering Fortune 500-level benefits to our employees, which is a huge plus for retention and morale. **What problems is ADP TotalSource solving and how is that benefiting you?** All-in-One HR Solution ADP TotalSource simplifies HR by bringing everything under one roof — payroll, benefits, compliance, workers' comp, and more. Instead of juggling multiple vendors and platforms, I can manage all HR functions through a single, intuitive system. This centralization saves time and reduces the risk of errors. Expert Compliance Support Employment laws are constantly changing, and staying compliant is a major challenge. With ADP TotalSource, I get access to HR professionals and legal experts who proactively help keep my business in compliance with state and federal regulations. That kind of support gives me confidence and protects my business from costly mistakes. ### 31. Excellent Resources and Readily Available Business Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Marissa S. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about ADP TotalSource?** the resources and availability of business partners **What do you dislike about ADP TotalSource?** timeclock options and sometimes the help they have to troubleshoot isnt very helpful **What problems is ADP TotalSource solving and how is that benefiting you?** free up some bandwidth to focus on clients more **Official Response from Rebecca Jordan:** > Thank you, Marissa, for taking the time to leave a positive review about the availability of our Business Partners. We’re happy to hear that you are having a great experience. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 32. So thrilled to have found this platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Josie D. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** With TotalSource, an entire team is assigned to you for all of your HR needs. The implementation was a breeze! Anytime I need assistance with anything I am working on, all I have to do is contact a team member. I use TotalSource multiple times per day for my Human Resource responsibilities. **What do you dislike about ADP TotalSource?** We have used TotalSource for 1 year now. In that time, I haven't found anything that I would say I do not like. **What problems is ADP TotalSource solving and how is that benefiting you?** TotalSource has helped us with ACA and HR compliance. **Official Response from Rebecca Jordan:** > Hi Josie, We’re so grateful for your amazing review about TotalSource! It’s partners like you that motivate us to provide excellent service every day. Appreciate you for recognizing our efforts, and we look forward to continuing success together. ### 33. Great for Growing Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Laura F. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ADP TotalSource?** Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Would you like me to adjust the tone (e.g., more formal for a corporate testimonial or more conversational for a review site) or keep it as is? **What do you dislike about ADP TotalSource?** It would be great if we could add Contractors and employees not on the payroll as other PEOs do. **What problems is ADP TotalSource solving and how is that benefiting you?** Beyond the time savings, ADP TotalSource has delivered significant financial benefits. By streamlining HR processes and handling tasks that would otherwise require hours of employee time, we’ve saved countless work hours—and therefore reduced payroll costs. Their expertise in insurance and tax management has also helped us lower premiums, cut certain taxes, and avoid filing fees and penalties. For a small company like ours, these efficiencies translate into meaningful cost savings, making ADP TotalSource not only a productivity booster but also a truly cost-effective HR solution. **Official Response from Christina Ridlon:** > Hi Laura! Thank you so much for taking the time to write this review of TotalSource. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come. We look forward to our partnership as your company continues to grow. ### 34. ADP Totalsource is the best, they are efficient and worth the money **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey T. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **Describe the project or task ADP TotalSource helped with:** COVID regulation updates and relief programs such as PPP application **What do you like best about ADP TotalSource?** They are the leader in this market for a reason. Always on top of things. During Covid times, with all the legislation from the Covid relief bills, their reporting made things so easy. Reports needed for applying for the PPP were built in time to apply. things such as Covid sick pay through the government they handled in full on their end, we paid the Covid sick, we had a $0 invoice and they handled getting reimbursed on their end, we didn't have to wait for that to be reimbursed, great reporting tools **What do you dislike about ADP TotalSource?** The rates tend to be higher than the competition, but as the saying goes, you get what you pay for and they are the best value **Recommendations to others considering ADP TotalSource:** Absolutely worth the cost. Leader in this market **What problems is ADP TotalSource solving and how is that benefiting you?** Nothing at current, but through all of COVID they were top notch on all regulation changes. They continue to be top notch on all compliance. No issues **Official Response from Pat Rovner:** > Tracey Thank you so much for the wonderful 5-star review. We really value your business and are happy we could provide you the support and guidance with the ever-changing COVID regulations and PPP application. ### 35. Best-in-Class Customer Service and a Great Team, but with a price **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie A. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP TotalSource?** I personally like the team. The customer service is the best. **What do you dislike about ADP TotalSource?** The Tax department is slow in answering questions, really slow when its an error on the ADP side. The pricing is higher than other PEOs out there. The raise your rates with out reasons why. We had a 34% increase when our increases were in the single % before that. **What problems is ADP TotalSource solving and how is that benefiting you?** Having everything under one umbrella and doing all the backend items, like 401k, taxes and benefits. **Official Response from Rebecca Jordan:** > Hello Carrie, We appreciate your review which inspires us to deliver top-notch service and ADPs customer service is meeting expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 36. Easy Payroll Approvals with Helpful Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** It’s easy to use, and it’s also straightforward to get payroll approved. Customer support is helpful whenever issues come up. **What do you dislike about ADP TotalSource?** It’s expensive, and sometimes the customer support reps don’t resolve issues in real time. **What problems is ADP TotalSource solving and how is that benefiting you?** Easy benefits administration and payroll processing. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a positive review! We’re happy to hear that you are having a great experience with payroll. Your honest feedback is invaluable, and we appreciate you sharing your story about customer support. ### 37. Comprehensive HR Support, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ken C. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ADP TotalSource?** I appreciate the compliance support and HR guidance from ADP TotalSource, they are very helpful. The platform helps us keep compliant and lightens the HR burden on our internal team. I find that tracking PTO works well. Having all these features in one platform saves a lot of time. **What do you dislike about ADP TotalSource?** The interface could feel more modern and easier to navigate. Making a cleaner user interface would work well. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps keep us compliant and reduces HR burden. Having HR guidance, compliance support, and PTO tracking on one platform saves time. **Official Response from Rebecca Jordan:** > Hi Ken, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoy the compliance support and HR guidance. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 38. Great resourse for employees and employers **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP TotalSource?** I find their site mostly intuitive. I also really appreciate the volume of information available to me within the site. Each year we find more ways to utilize ADP totalsource and expand its usefulness to our company. **What do you dislike about ADP TotalSource?** Sometimes updating records for employees (reports to, grade level, etc) is not as easy as I think it should be. **What problems is ADP TotalSource solving and how is that benefiting you?** As issues arise I am able to reach out to my representative via cases or email to get prompt assistance and help working through any issues. They also provide a variety of categories within the site to help manage employees, benefits, resources in one place. Team is responsive when we have questions, concerns or need help knowing where to go. Our business partner is responsive, patient and helpful. ### 39. Comprehensive HR Solution with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I love that ADP TotalSource is a corporate solution and that it allows me to scale, providing everything I needed. It's very comprehensive and truly solved all my HR management needs. Plus, the initial setup was very easy. **What do you dislike about ADP TotalSource?** Expensive **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource is very comprehensive and solves all my HR management needs, allowing me to scale. **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 40. Full Payroll & Benefits Support, but Pricing and Customization Are Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about ADP TotalSource?** The platform is very easy to use, both on the employee and admin sides. **What do you dislike about ADP TotalSource?** For us, the price point continues to be a concern. If we ever leave ADP TotalSource, it would be for cost-saving reasons. Also, ADP TotalSource is sometimes less customizable than building your own HR platform from scratch. **What problems is ADP TotalSource solving and how is that benefiting you?** Due to our size and available resources, our organization is not able to have its own full HR outfit. ADP TotalSource allows us to feel supported with full payroll and HR benefits tools so that we feel fully supported. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a positive review. We’re happy to hear that you are having an "ease of use" experience with ADP TotalSource. Your honest feedback is invaluable, and we appreciate you sharing your story... this is very helpful for our team. ### 41. Best PEO we have tried! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP TotalSource?** This service is far better than Insperity. We really appreciate having a dedicated HRBP who is always quick to respond to our questions. I also like that there is a specific representative for each category within the PEO, which makes things more organized. Our benefit renewal costs have consistently been much better than what we experienced with Insperity, and whenever we compare prices with other PEOs, ADP always comes out ahead. **What do you dislike about ADP TotalSource?** Sometimes we have felt our team has outgrown our HRBP and timeliness is a concern. However, ADP has switched our HRBP several times due to this. **What problems is ADP TotalSource solving and how is that benefiting you?** HR State mandated laws. As these continually change, ADP notifies us immediately always making us compliant. ### 42. A Supportive Team That’s There for You Throughout the Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ADP TotalSource?** The team that is there for you throughout the process. My HRBP is amazing to work with and she makes herself available. **What do you dislike about ADP TotalSource?** At times, when you open up a case, it does take time for them to answer. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is helping us out with payroll services, which has been beneficial for us. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with ADP! We’re delighted to hear that you have a supportive team and the HRBP is meeting expectations. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 43. Comprehensive, Easy-to-Integrate Solution Backed by Helpful Experts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ADP TotalSource?** Comprehensive solutions that are easy to integrate. Experts are available to help ensure success. **What do you dislike about ADP TotalSource?** Some features have restricted access and require us to open a support ticket. In other solutions, we would likely be able to make the change ourselves or obtain the report data directly, without having to submit a support request. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides comprehensive HR solutions in a single platform, which saves us time. With its PEO services, our HR function is supported by ADP’s experts and extensive network. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying the easy integration. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 44. Ongoing Implementation Issues and Slow Support Response Times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about ADP TotalSource?** I understand PEO is there to help but we've been having on going issues since the implementation and every week its a new issue. **What do you dislike about ADP TotalSource?** The restriction/freedom to make changes or the help time is not fast enough **What problems is ADP TotalSource solving and how is that benefiting you?** having everything in one system. Although the system seems to be very old compare to other HRIS and PEO I have used so far. **Official Response from Rebecca Jordan:** > Thank you for sharing your concerns. We are disappointed that your implementation experience was not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact us at clientfeedback@adp.com. ### 45. Efficient HR and Payroll, Needs Stable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about ADP TotalSource?** I like how ADP TotalSource is simple to use and that everything is in the same system, which simplifies having HR and payroll together. This integration saves us from repetitive steps and saves time, offering efficiency that we truly value. The initial setup was also very easy. **What do you dislike about ADP TotalSource?** Our payroll representative is often changed every few months. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource simplifies our HR and payroll by putting everything in one system, saving us from repetitive steps and time, and enhancing efficiency. **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 46. Strong Payroll, but Tax filings Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** Payroll and their overall business partner selections for my business **What do you dislike about ADP TotalSource?** Their overall helpfulness when it comes to matters of different tax areas as well as their lack of timeliness to file. **What problems is ADP TotalSource solving and how is that benefiting you?** help with nuance payroll issues. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP has a strong payroll. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 47. All-in-One HR Package, but Support Needs More Consistent Answers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I like there's one package to handle all HR services. **What do you dislike about ADP TotalSource?** Customer support. I often get passed around and still not have the correct response. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, benefits, workers comp, performance review **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to strive for excellent service every day, and the feedback is helpful to our team so we may meet expectations. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 48. Okay Platform, But Customer Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ADP TotalSource?** In general, the platform is easy to use. There are a few things that could be more readily apparent and easier to find but overall, it looks like and was easy for our employees to use. **What do you dislike about ADP TotalSource?** The customer support leaves much to be desired. Whenever I encounter an issue, I have to call their call center, and it feels like a coin toss whether I'll reach someone who actually understands the problem. There have been times when support agents have given me false information, probably because they didn't know the answer themselves. Even after a year since moving away from ADP, we're still facing a tax problem caused by an unpaid state tax. I submitted the necessary information, but despite sending more than five follow-up emails, I have yet to receive any response. **What problems is ADP TotalSource solving and how is that benefiting you?** We utilized APT Totalsource as our PEO, payroll, core HR, platform. ### 49. Streamlined Payroll with Flexible Features **Rating:** 4.5/5.0 stars **Reviewed by:** ann m. | HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ADP TotalSource?** I really like the time and attendance feature and the ease of payroll with ADP TotalSource. It's flexible in handling project and charge codes, which is essential for manufacturing. The transition was good when we switched from our previous product, and overall, it's been a positive experience. **What do you dislike about ADP TotalSource?** I think the cost of medical could be more competitive. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource handles timekeeping and pay requirements in California, providing flexibility in project and charge codes needed in manufacturing. It simplifies time and attendance management and makes payroll processes easy. **Official Response from Pat Rovner:** > Ann, We would just like to thank you for taking the time to write this review of ADP TotalSource. Every bit of feedback like this is appreciated and lets us know that we're on the right track to meeting your expectations. ### 50. Easy Employee Self-Service Access to Personal Information **Rating:** 4.5/5.0 stars **Reviewed by:** Angela T. | VP of Finance and Risk Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** Employees can access their own information **What do you dislike about ADP TotalSource?** The reporting is not great, improvements are needed. **What problems is ADP TotalSource solving and how is that benefiting you?** I do not have any business problems at the moment. **Official Response from Rebecca Jordan:** > Thank you, Angela, for taking the time to leave a positive review about employees' accessibility! We’re happy to hear that you are having a good experience with us and your honest feedback is invaluable. We appreciate your input about reporting. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+19%3A52%3A18+-0500&secure%5Bsession_id%5D=cf2a2e47-f672-46ac-b062-11448861d58f&secure%5Btoken%5D=d4c39a7daa2a08596ab5199490b10e4178aba06068a72c4f536113d9012a7852&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,616 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,938 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)