--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 412 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 412 scale: '5' date_modified: '2026-08-14' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 412 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Solid all-in-one payroll & HR platform **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas G. | Member of the Executive Board , Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about ADP TotalSource?** What I like best about ADP TotalSource is having payroll, benefits, and HR compliance centralized on a single platform. The PEO model gives us access to group health insurance rates we couldn't negotiate on our own, and the dedicated support team responds quickly to compliance questions. **What do you dislike about ADP TotalSource?** What I dislike about ADP TotalSource is that the platform can feel complex to navigate, especially for new admins, and getting a live person on the phone for urgent issues sometimes takes longer than expected. Pricing can also be less transparent compared to standalone payroll tools. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource is solving our payroll processing, benefits administration, and HR compliance challenges by consolidating them into one system instead of managing multiple vendors. This saves us significant administrative time, reduces compliance risk since ADP tracks changing regulations for us, and gives our employees access to better benefits through the PEO's group purchasing power than we could secure on our own as a smaller company. ### 2. All-in-One People Ops Coverage **Rating:** 4.0/5.0 stars **Reviewed by:** Katey G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ADP TotalSource?** I like that I feel like I'm covered in all aspects of people operations. Taxes, payroll, HR, 401k etc. When looking at trying to piecemeal these functionalities together, it was costly and a bare to manager. **What do you dislike about ADP TotalSource?** I dislike that they aren't very organized with other functions outside of HRBP. The HRBP handles a lot for the customer, so things can get lost easily. You don't really see a lot of action that happens on the back end so it leaves questions sometimes **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll taxes and setup in different states. We operate in all US states so it is extremely helpful to know that you have specialists backing you in these different areas where you aren't familiar with taxes and regulations. **Official Response from Rebecca Jordan:** > Hi Katey, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP's solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. ### 3. ADP Work Force System and Portal Review 2026 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP TotalSource?** It is integrated now that I was able to take care of Payroll and HR in one portal without having to call the hot line. There is still bugs such as when you set up a filter and it is not saving the filter, so you have to reset it all the day. **What do you dislike about ADP TotalSource?** The consistency of the training of the HR rep - If your rep is on the ball then your life is better otherwise it is hard to get things done right - Same for the Payroll rep - Now we are at the right place where both reps are responding and help the company to tackle all different kind of issues. **What problems is ADP TotalSource solving and how is that benefiting you?** Mostly were foreign workers and leaves and benefit - Now it is easier to get hold the special group as the talent group and benefit so that issues can be solved quickly and efficiently and most of correctly. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADPs integration allows you to take care of your payroll & HR needs in one portal. We also value your candid comments regarding the consistency of your training experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 4. Plenty of Resources and Helpful Support When You Need It **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP TotalSource?** There are a lot of resources, both human and documented, which allow me to solve problems with relative ease. Obviously, if I reach out to my HR rep or my Payroll rep, the option to speak with someone else who can help goes a long way **What do you dislike about ADP TotalSource?** If I'm being honest, I feel I'm hit with emails way too often. I'm extremely busy, so I naturally have to tune out a lot of them and it makes it likely I could miss something important. I understand there's a lot of important information, but very seldom is it apply to me, so perhaps I could select the type of information I recieve or the frequency of these emails. **What problems is ADP TotalSource solving and how is that benefiting you?** Obviously, all the back-end benefits, 401k and other admin tasks are pretty easy with ADP. Insurance is expensive, and I don't think that's ADP's fault, but that process is relatively easy compared to doing it on our own. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADP is helpful to HR to solve problems in an easy manner And we are especially appreciative for you sharing your honest feedback about email distributions - this is helpful to our team to know this information. We are thankful for the partnership! ### 5. All-in-One PEO for Payroll, Benefits, and HR—Streamlined Self-Service with ADP TotalSource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** We use ADP TotalSource regularly for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance resources. The biggest value for us has been having all of these services available through a single PEO relationship, rather than managing separate vendors for each HR function. In day-to-day use, the UI and overall experience are generally workable once you learn where everything lives. Managers can review timecards, run payroll, access reports, and manage employee information online. Employees can use the mobile app to view pay statements, access tax documents, review benefits, and manage basic account details on their own. That level of employee self-service reduces the number of routine requests our administrative team needs to handle. That said, navigation is not always intuitive, and moving between payroll, timekeeping, benefits, and reporting can take more steps than expected. The integration between time and attendance and payroll is one of the most useful parts of the system. Employee hours flow into payroll, which reduces manual entry and helps us manage a workforce with different roles, schedules, pay rates, overtime rules, and paid-leave categories. The broader integration experience is more uneven. While ADP’s payroll, benefits, retirement, and HR services are connected under the TotalSource relationship, they can still operate like separate departments and require manual coordination. Performance is generally reliable for routine payroll processing, even when we are reviewing a larger volume of employee timecards and pay records at once. Payroll calculations, direct deposits, pay statements, and standard reports are usually handled consistently. Where reliability has been weaker is in resolving unusual payroll or account issues. We have had problems stay open across multiple payroll cycles despite repeated follow-up. Pricing reflects the breadth of services included in the PEO model, but our return on investment has been mixed. ADP provides payroll processing, benefits administration, HR guidance, compliance resources, reporting, and employee self-service tools, which reduces the need to maintain several completely separate systems. However, the overall cost is harder to justify when our internal team still has to spend significant time coordinating between departments or repeatedly following up on unresolved issues. Onboarding provided the core training and resources we needed to get started. Ongoing support has varied depending on the representative. Some ADP contacts have been knowledgeable and extremely helpful, especially when we could reach someone already familiar with our account. Other issues have required multiple emails and escalation. The support experience would be stronger with clearer ownership, faster follow-up, and a single point of contact who can coordinate issues across payroll, benefits, billing, and HR. I have not found ADP’s AI or intelligent automation to be a major source of value. Automated payroll calculations, reporting, employee notifications, and self-service features are helpful, but no specific AI-powered capability has stood out in our regular use. AI-based payroll anomaly detection, proactive error alerts, smarter account-specific search, and more intelligent support routing would be valuable improvements in the future. **What do you dislike about ADP TotalSource?** The biggest issue we have faced is the lack of transparency around pricing. Within the PEO model, there are multiple fees, charges, and recurring invoices that can be difficult to identify and reconcile. We pay certain fees calculated as a percentage of payroll, but the effective percentage has changed without a clear explanation or advance notice. When we asked for clarification, the answers were often vague or noncommittal, making it difficult to forecast costs and evaluate the true value of the service. Administrative fees are also invoiced separately from payroll. We asked whether those invoices could be aligned with one of our regular payroll withdrawals to simplify reconciliation and cash-flow planning, but ADP was unwilling to accommodate the request. When our benefits renewal came up, we were presented with a 26% increase and no meaningful alternative options. For comparison, another PEO provided an initial quote that was more than 33% lower. That difference reinforced our concern that we were not receiving competitive pricing or enough assistance exploring alternatives. Reporting is another significant frustration. ADP offers a large number of reports, but the reporting interface is not intuitive. Creating even a relatively basic customized report can be unnecessarily complicated, and finding the correct fields, filters, and report type often feels like it requires specialized technical knowledge. The number of reporting options is impressive, but that does not provide much practical value when the tools are so difficult to navigate. Customer support has also been inconsistent. Some representatives have been helpful, but complex issues often require repeated emails, multiple departments, and escalation. We have experienced payroll-related problems that remained unresolved across multiple payroll cycles, with limited proactive communication or clear ownership. Too much of the burden falls on the customer to continue following up and coordinating between ADP’s internal teams. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides a centralized PEO solution for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance. This allows us to manage most employment-related functions through one provider rather than coordinating multiple separate vendors. The greatest benefits are automated payroll calculations, direct deposits, tax administration, employee self-service, and the connection between timekeeping and payroll. Employees can access pay statements, tax forms, and benefits information independently, which reduces routine administrative requests. ADP also provides access to HR guidance and compliance resources when employment-related questions arise. Overall, TotalSource helps reduce the administrative workload associated with managing approximately 50 employees and gives us a more structured process for payroll, benefits, and HR compliance. The value is strongest in the breadth of services available through one PEO relationship, although inconsistent support and limited pricing transparency reduce some of that benefit. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s "All-in-One" solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. ### 6. Not perfect, but worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Probably the single best thing about ADP Totalsource is that they take care of all the regulatory stuff around taxes and any new tax-law changes, or even medical-law requirements that come up. It’s incredibly annoying to have to constantly update everything in an OUTRAGEOUSLY overcomplicated tax system, so having ADP handle it for you is really nice. **What do you dislike about ADP TotalSource?** Having to reach out and talk to people over the phone feels cumbersome—not because the people aren’t helpful, but because it takes so many steps just to actually get connected with a person. On top of that, the wait times can be super long sometimes. Ideally, I would LOVE an easily accessible live chat option instead. That way, I could share screenshots with support and get direct help through the web. **What problems is ADP TotalSource solving and how is that benefiting you?** The biggest problem ADP solves for us is managing payroll, especially taxes and withholding for employees. It also covers things like garnishments, loans, 401k, and deductions for benefits, etc. There is so freakin much that goes into the payroll side of running a business, and without ADP we would have had to hire at least two other people to take over what ADP does for us. **Official Response from Christina Ridlon:** > Hi Braeden. Thank you for letting us know about your experience with us, we're glad that overall it has been positive. We pride ourselves in our customer service and want to ensure that you feel taken care of. If you are interested, feel free to email your contact info and more details on your experience to adpclientfeedback@adp.com so that we can better address your specific needs. We appreciate your support and partnership.  ### 7. All-in-One Payroll, HR, and Work Comp With Great After-Hours Employee Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** All in one platform. Payroll and HR assistance as well as Work comp coverages for a lower cost in comparison to quoting it out as a small company are very nice to have all in one place. In addition having the support for our employees to be able to call and get one on one assistance as needed after our business hours. **What do you dislike about ADP TotalSource?** The work force platform does not give as many details the old view with regards to being able to assists our employees - for example I can no longer rest passwords or view log in ID's. Instead we have to call in to the 800 number. The 800 number doesn't seem to be all agents in the USA any longer which takes more time as well to communicate. **What problems is ADP TotalSource solving and how is that benefiting you?** Work Comp coverage all in one place as well as benefits and time management with HR tasks is how ADP helps our small business. Our employees can also reach out for quick questions regarding their paycheck or benefits and receive quick and courteous service. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the "all in one" platform. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. ### 8. More than just Payroll Processing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** The simple answer is the people. I deal with so many "representatives" and ADP has an environment that fosters follow through. Processing the payroll is easy, adjustments are made as needed. The speed of the application has improved over the years. Reducing the processes I need to handle, from the onboarding record keeping/filing to the termination paperwork. **What do you dislike about ADP TotalSource?** Some of the messages are cryptic, when an issue is flagged by the system. I would prefer the simple explanation, so that I may hand it off to someone else. While I have been doing this for 25 years, not everyone has. We do not take advantage of integration, as a small company not needed. The reporting is good, unless you need specific, then figuring out the choices is at times problematic. The Marsh site can take time to get "custom requirements" for certificates. I would also appreciate being able to delte unneeded certs. **What problems is ADP TotalSource solving and how is that benefiting you?** Legal requirements, maintaining status. Eases my burden and is considered in the expense of the PEO. I9 processing is simple and complicated, when dealing with the government. Insurance and benefits has been removed from our responsibilities and that is another relief. **Official Response from Rebecca Jordan:** > Your review made our day! We’re so glad that you appreciate ADP's service and the ease of processing payroll. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 9. Reliable HR Platform with Strong Payroll Features **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle P. | Frontend Developer (Unpaid), Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource is a platform used for benefits and payroll, allowing me to enter my time code and time sheet whether I'm in a contract role or a full-time job. I also appreciate that it supports working remotely and with flexible hours, which fits well with my schedule. **What do you dislike about ADP TotalSource?** I have to be employed to be able to use the ADP platform and get an invite code to create the ADP account from the verified employer. You would have to implement the account and connect it to the company who emplyed you for a contract role or a full time position **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll and HR tasks like adding time cards and viewing benefits. It supports working remotely and with flexible hours, but requires employment to access. ### 10. All-in-One Payroll, Benefits, and HR Platform for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Roland W. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2026 **What do you like best about ADP TotalSource?** All-in-One Platform, combines payroll, benefits, and HR tasks into a single system. Gives small companies access to health, dental, and vision options. **What do you dislike about ADP TotalSource?** There are a lot of useless reports I will never need. Its hard to find the one you want. Most times I need to call customer service to help get the report I want. **What problems is ADP TotalSource solving and how is that benefiting you?** HR benefits and payroll as well as workers comp insurance. ADP takes care of all the reporting compliance and payroll tax payments. Although there have been some issues with filing and paying correctly with state of Washington and Nevada **Official Response from Rebecca Jordan:** > Hi Roland, We appreciate you taking the time to share your experience. We're delighted to hear that ADP has helped simplify HR by bringing payroll, benefits, and HR tasks together in one convenient platform. Knowing that our solutions help make day-to-day processes more efficient is incredibly rewarding for our team. Thank you for your trust and partnership. We look forward to continuing to support your goals and providing the exceptional service and expertise you can rely on. ### 11. Convenient and Supportive, but Long Setup Time **Rating:** 4.0/5.0 stars **Reviewed by:** Dima K. | HR and Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about ADP TotalSource?** I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful in keeping me informed on new rules and regulations. I also like being able to always speak with a live operator. **What do you dislike about ADP TotalSource?** Their team members do not always seem knowledgeable on the topics I call for help with, and the initial setup was too long. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource saves me time and money and keeps me informed on new rules and regulations. It's convenient, supportive, and easy to use. **Official Response from Rebecca Jordan:** > Thanks, Dima! Your kind words about ADP streamlining the management of HR tasks mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 12. Simple HR One-Stop Shop with Strong ROI, Still Exploring the AI Features **Rating:** 3.5/5.0 stars **Reviewed by:** Steven S. | IT Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about ADP TotalSource?** It seems to be a one-stop shop for us when working on internal HR issues, including benefits and payroll items. It is simple to use and the UI works well. WE feel the ROI on this product is above previous tools. **What do you dislike about ADP TotalSource?** The AI functionality of TotalSource has yet to be used on our side. We are still waiting to better understand the funciotnality and how we can make the effort more streamlined. However, the customer service and support has been positive. **What problems is ADP TotalSource solving and how is that benefiting you?** Just complete and overall oversight of benefits and payroll. We are a large business and HR support has been good thus far. We will continue to use the tool as it is simple enought and integrates well with other tools. ### 13. Easy to Use with Timely Updates, Notifications, and Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** The app is easy to use, and the updates are always timely. I appreciate the notifications about updates and newsletters. The information in the app stays up to date, and I also value the messages and reminders I receive by email. yes ADP is seamless in its transistion **What do you dislike about ADP TotalSource?** There are times when I’m unable to access my account, and the system keeps telling me to try again, but it still won’t work. Other times, it won’t recognize my username or password, and I end up having to reset it. That’s a hassle, especially since it locks me out. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me navigate the uncertainty that comes with investing, and it also helps with reporting where we are in the overall scope of things. I also appreciate the reminders on how to utilize ADP to the maximum for our needs. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs app is easy to use. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 14. Comprehensive Support Yet Complex Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** I like having access to a specific team of subject matter experts for any of our employee and administration needs. It's of great value to have experts that can help us when a situation arises with employee relations, discipline, safety, or policy guidelines. Transitioning from Trinet PEO to ADP TotalSource saved us on cost and offered more support. Also, even though our implementation was rushed, having an implementation team we could directly go to for help was beneficial. **What do you dislike about ADP TotalSource?** I sometimes struggle with finding information or reports on ADP because of the vast offerings of information. Making the reports easier to manage, possibly by paring down the offerings of reports, would be an improvement. The initial setup was a bit stressful because we were rushed and had some benefits not set up correctly, leading to needing to go back and fix some things, although having an implementation team to directly help was beneficial. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us manage payroll, benefits, and employee time efficiently, while ensuring compliance and consistency. It also provides access to expert support, though finding information or reports can sometimes be challenging due to the vast offerings. **Official Response from Rebecca Jordan:** > Hi Catherine, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear having access to subject matter experts is of great value. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 15. Makes 401(k) Investing Simple with Clear Financial Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ADP TotalSource?** Easy to understand financial data and your salary information. It makes investing in your 401k simple and straightforward. It also has good calculators for allocating your salary across different benefits, like commuter money, FSA, and more. **What do you dislike about ADP TotalSource?** It’s sometimes hard to navigate. I feel like there are a lot of features I’m not aware of, and while it gets its main function done, it’s clear it can do more than what’s shown on the first page. Because of that, I can end up feeling overwhelmed when I’m trying to find what I need. Also, the log-in page has way too many options, which adds to the confusion. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP solves issues of understanding salary and taxes. As someone who worked hybrid across state lines, it explained how my taxes would work and where my money was going which was quite helpful. **Official Response from Rebecca Jordan:** > We appreciate you sharing your wonderful experience with us! We’re delighted to hear that you are enjoying the simplicity of 401(k) investing. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 16. It has been a significant technology upgrade. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Z. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about ADP TotalSource?** Having all the benefits, vacation, and paystubs all in one place is wonderful. Signing up for benefits was very easy to do. Asking off for vacation is easy to do, and seeing your paystub anywhere is a great option instead of having it on paper. **What do you dislike about ADP TotalSource?** It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. **What problems is ADP TotalSource solving and how is that benefiting you?** Signing up for benefits online saves a lot of time instead of using paper. Asking off for vacation online is much easier as well, and easy to track. **Official Response from Pat Rovner:** > Jamie, Thank you for sharing your feedback of ADP TotalSource. Glad to hear that we're simplifying the benefits administration and other processes. I would encourage you to reach out to your HR Business Partne for help with finding the reports you need. ### 17. Clear Yearly Earnings Insights and Easy Spending Breakdown **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Easy to see how much I have made over the course of the year and especisally to compare to previous year. i like that i can see where each dollar is going **What do you dislike about ADP TotalSource?** I dislike that the login process on adp total source website is a bit tedious. Why do i have to tell you if my current or previous employer used the platform **What problems is ADP TotalSource solving and how is that benefiting you?** ADP total source is solving the problem for organziations to simply organize salaries clearly. It makes it very simple where your money is going and how much is coming in **Official Response from Rebecca Jordan:** > Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying ADP’s capability to organize salaries more clearly. Your feedback means a great deal to our team and motivates us to continue delivering exceptional service and support. We truly value our partnership and appreciate the opportunity to work with you. Thank you for being a valued client! ### 18. Easy All-in-One HR, Payroll, and Benefits Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about ADP TotalSource?** Probably just how easy it is to have everything in one place. Payroll, benefits, HR stuff, documents, all of that is pretty straightforward to find and manage without having to go through a bunch of different systems. **What do you dislike about ADP TotalSource?** Some parts of it can feel a little clunky or take more clicks than they should. It works fine overall, but the interface could definitely be simpler and easier to navigate. **What problems is ADP TotalSource solving and how is that benefiting you?** It keeps payroll, benefits, HR documents, and other work-related stuff organized in one place. It saves time and makes it easier to find what I need without having to reach out to HR for every little thing. ### 19. Dedicated HR & Payroll Experts Make ADP a Strong Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Dedicated HR and payroll experts. Rather than just providing software, ADP assigns specialists for payroll, HR, benefits, compliance, workers' compensation, and tax issues. This can be especially valuable for small and mid-sized businesses that don't have large HR departments. **What do you dislike about ADP TotalSource?** Customer support can vary. While having dedicated service representatives is a major benefit, the experience often depends on the team assigned. The experience is sporatic. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps simplify payroll, HR, benefits, and compliance by bringing everything into one system. The integrated platform reduces manual processes, improves accuracy, and provides access to HR and payroll experts when complex issues arise. This allows me to work more efficiently and spend more time supporting employees rather than managing administrative tasks **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with ADP & the acknowledge the dedicated HR and payroll experts. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 20. All-in-One Platform That Simplifies Onboarding, Support, and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ADP TotalSource?** That everything is in one place. It makes onboarding easier and employee support. Pricing is inline with our budget. We are able to pull reports to support ME close. **What do you dislike about ADP TotalSource?** ADP seems to get new staff all the time that reach out to sell me products that are organization is already using. They do not review our file and cold call. **What problems is ADP TotalSource solving and how is that benefiting you?** It is a benefit that our 401k is easily accessible and easy to use. It is funded directly when payroll is processed. Also, running payroll is a breeze and updating employee information is easy for both admin and staff. Staff is able to clock in and out remotely. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs "All-in-One" platform is convenient to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. Thank you for the partnership! ### 21. Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. **What do you dislike about ADP TotalSource?** I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. **What problems is ADP TotalSource solving and how is that benefiting you?** Being able to clarify things with my HRBP is invaluable. Running all hiring decisions, terminations, and any issues by her has been extremely beneficial and gives me confidence that I’m handling situations the right way. **Official Response from Rebecca Jordan:** > Thanks so much for your kind words about the value of ADPs HR Business Partner! This means so much to us. We are thrilled that we are meeting your expectations for running a business in California. Your honest feedback is extremely useful to our team so that we will have a successful & continued partnership. ### 22. User-Friendly Hub for Viewing Paychecks and Benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia M. | Procurement and warehouse generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. **What do you dislike about ADP TotalSource?** The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. **What problems is ADP TotalSource solving and how is that benefiting you?** We don’t use ADP TotalSource anymore. It just wasn’t a good fit for our growing company, and we had simply outgrown the service. **Official Response from Rebecca Jordan:** > Hi Claudia, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you again and great to hear of your company's growth! ### 23. ADP Totalsource is Homerun! **Rating:** 4.0/5.0 stars **Reviewed by:** Craig S. | Director Of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP TotalSource?** The dashboard gives me everything I need to know at a glance. **What do you dislike about ADP TotalSource?** There are some gaps in what my company may not be providing, but overall i think it does a good job to give me what i need. I don't have anything in particular that i don't like. **What problems is ADP TotalSource solving and how is that benefiting you?** Gives me my paystubs and vacation days at a glance, and allows me to organize my paperwork easily. **Official Response from Rebecca Jordan:** > Thank you, Craig, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us at and the dashboard is meeting your needs. We appreciate you sharing your story. ### 24. Strong Payroll Safeguards and Smart Restrictions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2026 **What do you like best about ADP TotalSource?** I'd say the necessary restriction it provides in processing payroll to safeguard the process. for instance, when the user accidentally makes an operation that is unsafe in regards to payroll regulation ADP will restrict that for you. **What do you dislike about ADP TotalSource?** navigating through different portals I would say. Sometimes it gets puzzling when you need to get to one area but still have to go through several clicks. **What problems is ADP TotalSource solving and how is that benefiting you?** Importing timecards for hourly and salary employees which saves me lots of time whne processing payroll. also ADP's ability to calculate pay amount retroactively **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying ADP’s payroll safeguards and smart restrictions. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 25. Streamlined Payroll and HR Administration, Compliance Support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander M. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** It helps us with payroll processing, garnishments and supports our HR administration, and we’re also planning to adopt the benefits management feature. **What do you dislike about ADP TotalSource?** It reduces the administrative workload, and most importantly, helps with compliance as it updates tax tables and files taxes on our behalf **What problems is ADP TotalSource solving and how is that benefiting you?** It helps with administrative support, HR disputes, and garnishment handling, and also legal compliance based on state requirements..... **Official Response from Rebecca Jordan:** > Thank you, Alexander, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with streamlining payroll and HR administration. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 26. Effortless Payroll and Info Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ADP TotalSource?** I like ADP TotalSource for its ease of use and site navigation, which makes managing my personal information and payroll with my employer straightforward. Setting up ADP TotalSource was very easy. **What do you dislike about ADP TotalSource?** ADP will retain your old profile when moving from one employer to another, so it’s frustrating having to use a whole new set of login credentials. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for easily tracking my paystub history and updating my personal information. I appreciate the ease of use and site navigation. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your positive feedback. We greatly appreciate your recognition of our team's commitment to excellence. Working with partners like you motivates us to consistently deliver outstanding service, and we look forward to continuing our successful collaboration. ### 27. ADP Total Source **Rating:** 4.0/5.0 stars **Reviewed by:** Rowie Z. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about ADP TotalSource?** One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. **What do you dislike about ADP TotalSource?** The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and the costs as well, it is getting pricey! **What problems is ADP TotalSource solving and how is that benefiting you?** The reporting tools are incredibly helpful, providing comprehensive data that allows businesses to track key metrics and trends effortlessly. These tools enable users to make informed decisions with confidence and ensure compliance with various regulations. The ability to generate detailed reports quickly and efficiently is a significant advantage for businesses of all sizes. ### 28. Excellent Resources and Readily Available Business Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Marissa S. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about ADP TotalSource?** the resources and availability of business partners **What do you dislike about ADP TotalSource?** timeclock options and sometimes the help they have to troubleshoot isnt very helpful **What problems is ADP TotalSource solving and how is that benefiting you?** free up some bandwidth to focus on clients more **Official Response from Rebecca Jordan:** > Thank you, Marissa, for taking the time to leave a positive review about the availability of our Business Partners. We’re happy to hear that you are having a great experience. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 29. Best-in-Class Customer Service and a Great Team, but with a price **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie A. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP TotalSource?** I personally like the team. The customer service is the best. **What do you dislike about ADP TotalSource?** The Tax department is slow in answering questions, really slow when its an error on the ADP side. The pricing is higher than other PEOs out there. The raise your rates with out reasons why. We had a 34% increase when our increases were in the single % before that. **What problems is ADP TotalSource solving and how is that benefiting you?** Having everything under one umbrella and doing all the backend items, like 401k, taxes and benefits. **Official Response from Rebecca Jordan:** > Hello Carrie, We appreciate your review which inspires us to deliver top-notch service and ADPs customer service is meeting expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 30. Comprehensive HR Solution with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I love that ADP TotalSource is a corporate solution and that it allows me to scale, providing everything I needed. It's very comprehensive and truly solved all my HR management needs. Plus, the initial setup was very easy. **What do you dislike about ADP TotalSource?** Expensive **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource is very comprehensive and solves all my HR management needs, allowing me to scale. **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 31. Full Payroll & Benefits Support, but Pricing and Customization Are Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about ADP TotalSource?** The platform is very easy to use, both on the employee and admin sides. **What do you dislike about ADP TotalSource?** For us, the price point continues to be a concern. If we ever leave ADP TotalSource, it would be for cost-saving reasons. Also, ADP TotalSource is sometimes less customizable than building your own HR platform from scratch. **What problems is ADP TotalSource solving and how is that benefiting you?** Due to our size and available resources, our organization is not able to have its own full HR outfit. ADP TotalSource allows us to feel supported with full payroll and HR benefits tools so that we feel fully supported. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a positive review. We’re happy to hear that you are having an "ease of use" experience with ADP TotalSource. Your honest feedback is invaluable, and we appreciate you sharing your story... this is very helpful for our team. ### 32. All-in-One HR Package, but Support Needs More Consistent Answers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I like there's one package to handle all HR services. **What do you dislike about ADP TotalSource?** Customer support. I often get passed around and still not have the correct response. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, benefits, workers comp, performance review **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to strive for excellent service every day, and the feedback is helpful to our team so we may meet expectations. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 33. Okay Platform, But Customer Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ADP TotalSource?** In general, the platform is easy to use. There are a few things that could be more readily apparent and easier to find but overall, it looks like and was easy for our employees to use. **What do you dislike about ADP TotalSource?** The customer support leaves much to be desired. Whenever I encounter an issue, I have to call their call center, and it feels like a coin toss whether I'll reach someone who actually understands the problem. There have been times when support agents have given me false information, probably because they didn't know the answer themselves. Even after a year since moving away from ADP, we're still facing a tax problem caused by an unpaid state tax. I submitted the necessary information, but despite sending more than five follow-up emails, I have yet to receive any response. **What problems is ADP TotalSource solving and how is that benefiting you?** We utilized APT Totalsource as our PEO, payroll, core HR, platform. ### 34. Comprehensive HR Resources and Knowledgeable Partners, but Cost Is a Concern **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ADP TotalSource?** The comprehensive resources and the knowledgeable partners who support HR. **What do you dislike about ADP TotalSource?** The cost: This is a pricey platform for businesses with fewer than 25 employees **What problems is ADP TotalSource solving and how is that benefiting you?** HR rules and regulations, and the updating of handbooks with the new law passages **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP resources are knowledgeable & helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 35. TotalSource is a Total Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Teresa H. | Director of Business Operations & CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** The payroll process has never been smoother! Onboarding is a breeze!! Benefits enrollment was seamless!!! **What do you dislike about ADP TotalSource?** Time and Attendance is a little tricky to navigate. We have not been able to get the Talent Suite up and running as of yet. **What problems is ADP TotalSource solving and how is that benefiting you?** We were looking for a one-stop shop for everything and ADP TotalSource is just that! ### 36. ADP does what I need! **Rating:** 4.0/5.0 stars **Reviewed by:** Colin B. | Deputy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ADP TotalSource?** It keeps all our information in one secure place. **What do you dislike about ADP TotalSource?** Sometimes it can be difficult to navigate to partner orgs, like MyLearning. **What problems is ADP TotalSource solving and how is that benefiting you?** It's our central nervous system. It does everything we need to keep our HR admin on track. ### 37. ADP TotalSource Simplifies HR, but Payroll Can Be Manual **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ADP TotalSource?** ADP TotalSource takes the complexity out of HR, payroll, and compliance. It provides a full-service solution and their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. **What do you dislike about ADP TotalSource?** Some items, like payroll, are more manual than the previous PEO we used. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping us compliant ### 38. Enterprise level payroll with lots of functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Robert P. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ADP TotalSource?** As a legacy user, I like the ability to access payroll and W-2 records from prior employers when they all used ADP. When actively using the product, I liked their payroll breakouts and how the statements looked. It was easy to understand income, deductions, and taxes. **What do you dislike about ADP TotalSource?** The downsides of ADP are the cost. It is an enterprise level solution and best fits larger companies. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP solves payroll, compliance, and benefits administration. ### 39. Great Resource! **Rating:** 4.0/5.0 stars **Reviewed by:** Sara B. | VP, Sales & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP TS has been a great resource for our company for many years. As a small team we utilized their HR and benefit services in order to provide quality benefits for our employees. **What do you dislike about ADP TotalSource?** While the service itself has been great, we have had some turnover in the assigned account managers that we have worked with. This has created a bit of disconnect and extra work as we had to continue to get the new associates up to speed on the specific services we require. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits premiums and plan options, payroll tax management. ### 40. Size matters **Rating:** 3.5/5.0 stars **Reviewed by:** Robin S. | Director of Finance and Administration, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP provides a lot of resources (a lot of this has to do with their size and therefore their reach) and most of the representatives (across departments) are great. **What do you dislike about ADP TotalSource?** ADP is just too expensive and there is too much turnaround among their Payroll Reps (again, size). **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides a better price point and options on our benefits package because we are a part of their group (as a PEO). They also provide HR legal protections, which is a great safety net. ### 41. HR Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Sheila M. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about ADP TotalSource?** The support to manage employees in multiple states. **What do you dislike about ADP TotalSource?** The inability to configure the system for better control. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing employees in many different states. ### 42. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** Simple to use, representatives are extremely responsive and helpful. **What do you dislike about ADP TotalSource?** When submiting repetative reimburments on payroll the preferreed number needs to be entered as a negative. This cannot be set and has to mannually entered as such. **What problems is ADP TotalSource solving and how is that benefiting you?** Centralizing all benefits into one sourced platform. ### 43. They are great take care of everything you need a little pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about ADP TotalSource?** Account Rep always there for you and very helpful. **What do you dislike about ADP TotalSource?** It is a bit costly other than that they are great. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping up with payroll and current employee policies ### 44. ADP REVIEW **Rating:** 3.5/5.0 stars **Reviewed by:** Vincenzo L. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** easy to enter payroll and the website is informative **What do you dislike about ADP TotalSource?** to many hidden and unexplained costs involved **What problems is ADP TotalSource solving and how is that benefiting you?** none ### 45. Review - Eberbach **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica G. | Accounting Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about ADP TotalSource?** It streamlines the payroll process and makes the job very easy and efficient. Processing payroll has been a breeze and we have had help for the last few weeks. I hope that after the next few weeks, we can begin to work independently. ***After having worked on this independently, we have issues with reports and failing to provide the information the way the owners would like to see it. It's hard to get in touch with someone at times. **What do you dislike about ADP TotalSource?** would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there. It is hard to specialize our reports for journal entries. Also had issues with benefits implementation *** We get a lot of confustion when it comes to open enrollment. Employees are not getting confirmations about the choices they have made and keep getting notification to enroll even when they have dont so. **What problems is ADP TotalSource solving and how is that benefiting you?** The total onboarding process for current and future employees. We are a small business and many people wear many hats so it is nice to know that there is one thing (which is super important) that can come off of someone's plate! *** we have had a few new employees in the last month so it has been nice not having to worry about onboarding **Official Response from Pat Rovner:** > Jessica, We're so happy to hear that ADP TotalSource is relieving you of burdensome tasks and make payroll and onboarding more efficient. For reporting, I recommend that you connect with your HR Business Partner who may be able to offer guidance on how to make it easier for you. ### 46. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** lisa s. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** I am able to reach Customer Service easly and my issues are usually resolved fairly quickly **What do you dislike about ADP TotalSource?** Cost breakdown of serivces provided is not always easily understood. Cost can sometimes be higher than I would prefer. **What problems is ADP TotalSource solving and how is that benefiting you?** Offering better Insurance products than our company would have access to on its own. Streamlined admin ### 47. Well packaged personal employee management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Christine M. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about ADP TotalSource?** ADP TotalSource allows me to maintain all of my personal employment needs (i.e., time off, retirement, pay and tax statement, etc.) all in one place. I use it weekly to manage the benefits offered to me by my employer. **What do you dislike about ADP TotalSource?** Since ADP TotalSource houses many functions in one place, it can sometimes be tricky to navigate and require many clicks to find what you need. **What problems is ADP TotalSource solving and how is that benefiting you?** The biggest issue that ADP TotalSource is solving revolves around managing personal goal tracking. Before utilizing ADP TotalSource, my organization used a manual, multi-file process for creating and storing employee goals. This did not allow for my human resource colleagues to monitor progress of employee goals and it was difficult to standardize goals and goal formatting across the organization. Since implementing ADP TotalSource, my goals can be created, monitored, and stored year over year in one place so I can reference and update them anytime. It allows my manager and the human resources department to see real time changes and help me reach my goals. ### 48. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ADP TotalSource?** Best and most straightforward payroll resource we have used, great to have dedicated reps you can reach out to. **What do you dislike about ADP TotalSource?** Each rep has thousands of clients and always seem pretty overwhelmed. It is difficult to get in touch with them most times. We do not blame them, it seems that ADP needs to hire more staff to spread out the clients and provide a better customer experience. Also, the HRBP cannot always provide a concrete answer that would benefit our company, because they are mostly advocating for the PEO. Reporting features are not intuitive and need a lot more work. Invoices need to download with all detail after you click expand. **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll, benefits, etc. ### 49. Makes many HR and payroll processes simpler. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about ADP TotalSource?** There are several great aspects about ADP TS. One of my favorites is the seamless 401k integration with payroll. There is a 360 degree communication which makes managing the 401k so much easier. Another great feature is the COBRA Administration and termination support. It is great to have the HR and Payroll support as well. My current payroll team member, Palmira, is responsive and incredibly helpful. Lastly, the Performance Management feature is excellent! The integration and training for this feature were extensive and so helpful. We have used this feature already with many employees for one off reviews, 90 day reviews and promotional reviews. **What do you dislike about ADP TotalSource?** The integration was not as seamless as we were promised. Which is to be expected, but we had many issues on top of each other. There are several missing features with payroll that I would like to see improved. For instance, when an employee goes on leave the payroll system doesn't register it in payroll. I have had to manually deduct the days an employee is on leave instead of the system catching the leave in payroll. **What problems is ADP TotalSource solving and how is that benefiting you?** Streamlining onboarding, terminations, 401k management, performance management. ### 50. Mostly Good news with ADP **Rating:** 4.0/5.0 stars **Reviewed by:** Joe S. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ADP TotalSource?** They have resources to handle any situation and they have been in almost every situation. **What do you dislike about ADP TotalSource?** Sometimes to big an organization and it takes fighting through layers of beaucracy to get the info you need. **What problems is ADP TotalSource solving and how is that benefiting you?** They do the tax for payroll for us in multiple states! Huge issue and they do it well. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+04%3A04%3A41+-0500&secure%5Bsession_id%5D=53b4ae47-02f1-4a04-8a98-1bd21ea4086a&secure%5Btoken%5D=8c9649e24cbe1f2715293755a25cdf64056eb06c96305f88431590c5f74bab27&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Platform** - Tools - Management - Access - Mobile Access - Performance Management - Tax Management - Compliance Management - Recruitment Management - Employee Management - Expense Management - Certification Management - Insurance Management - Attendance Management - Payroll Management - Document Management - Benefits Management - Workforce Management - Contractor Management - Client Management **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Generative AI** - Generative AI **Generative AI** - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,671 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,958 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)