G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in call handling and customer communication, with users highlighting its intelligent call routing and CRM integrations that ensure quick connections to the right agents. This feature significantly enhances the overall user experience, making it a reliable choice for mid-market businesses.
Users say that ZoomInfo Sales stands out for its powerful data capabilities, particularly in identifying the right contacts and understanding company structures. Reviewers appreciate the platform's depth and reliability, especially for mid-market and enterprise accounts, which can streamline prospecting efforts.
According to verified reviews, Five9 is noted for its user-friendly interface, making it easy for new users to learn and navigate. Users have mentioned that they find it convenient to obtain transcripts and extract valuable information from interactions, which enhances their quality control processes.
Reviewers mention that ZoomInfo Sales offers a clean and intuitive interface that significantly improves sales efficiency. Users find the search and filtering capabilities powerful, allowing them to save time compared to other tools, which is a crucial factor for busy sales teams.
G2 reviewers highlight that while Five9 has a strong focus on call-related features, it faces challenges in areas like autonomous task execution and natural language interaction, where it scores lower compared to ZoomInfo. This indicates that users may find limitations in automation capabilities when using Five9.
Users report that ZoomInfo Sales consistently receives high marks for quality of support and ease of setup, with many finding the onboarding process straightforward. This level of support can be a deciding factor for businesses looking for a reliable partner in their sales efforts.
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Take prospecting to the next level with best in class contact & company data.
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