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At a Glance
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
ZoomInfo Sales
ZoomInfo Sales
Star Rating
(8,945)4.5 out of 5
Market Segments
Mid-Market (48.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in call handling and customer communication, with users highlighting its intelligent call routing and CRM integrations that ensure quick connections to the right agents. This feature significantly enhances the overall user experience, making it a reliable choice for mid-market businesses.
  • Users say that ZoomInfo Sales stands out for its powerful data capabilities, particularly in identifying the right contacts and understanding company structures. Reviewers appreciate the platform's depth and reliability, especially for mid-market and enterprise accounts, which can streamline prospecting efforts.
  • According to verified reviews, Five9 is noted for its user-friendly interface, making it easy for new users to learn and navigate. Users have mentioned that they find it convenient to obtain transcripts and extract valuable information from interactions, which enhances their quality control processes.
  • Reviewers mention that ZoomInfo Sales offers a clean and intuitive interface that significantly improves sales efficiency. Users find the search and filtering capabilities powerful, allowing them to save time compared to other tools, which is a crucial factor for busy sales teams.
  • G2 reviewers highlight that while Five9 has a strong focus on call-related features, it faces challenges in areas like autonomous task execution and natural language interaction, where it scores lower compared to ZoomInfo. This indicates that users may find limitations in automation capabilities when using Five9.
  • Users report that ZoomInfo Sales consistently receives high marks for quality of support and ease of setup, with many finding the onboarding process straightforward. This level of support can be a deciding factor for businesses looking for a reliable partner in their sales efforts.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing available
ZoomInfo Sales
ZoomInfo Professional
Contact Us
1 Seat
Browse all 3 pricing plans
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information available
ZoomInfo Sales
Free Trial is available
Ratings
Meets Requirements
8.4
485
8.7
7,329
Ease of Use
8.4
494
8.8
7,408
Ease of Setup
8.0
352
8.9
2,158
Ease of Admin
8.0
298
8.7
1,479
Quality of Support
8.3
467
8.7
6,550
Has the product been a good partner in doing business?
8.6
296
8.6
1,495
Product Direction (% positive)
7.5
481
8.7
7,092
Features by Category
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Not enough data
8.0
4,594
Data Availability
Not enough data
8.3
4285
|
Verified
Not enough data
8.5
4250
|
Verified
Not enough data
8.2
2896
|
Verified
Not enough data
7.9
411
Data Accuracy
Not enough data
7.7
4284
|
Verified
Not enough data
8.2
4229
|
Verified
Not enough data
7.9
402
Agentic AI - Sales Intelligence
Not enough data
7.3
130
Not enough data
7.6
130
Not enough data
7.3
131
Not enough data
7.3
132
Not enough data
7.3
130
Not enough data
7.5
130
Platform
Not enough data
7.8
427
Not enough data
8.6
1322
|
Verified
Not enough data
8.6
1620
|
Verified
Not enough data
8.2
1365
|
Verified
Not enough data
7.7
1056
|
Verified
Not enough data
8.2
1240
|
Verified
Features
Not enough data
8.4
3410
|
Verified
Not enough data
8.4
3425
|
Verified
Not enough data
8.0
3168
|
Verified
Not enough data
8.3
3449
|
Verified
Not enough data
8.6
4180
|
Verified
Not enough data
8.1
3336
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
2701
|
Verified
Not enough data
7.8
1243
|
Verified
Account Data ManagementHide 20 FeaturesShow 20 Features
Not enough data
8.1
1,537
Lead Intelligence
Not enough data
8.6
1269
|
Verified
Not enough data
8.7
1297
Not enough data
8.6
1280
Lead Management
Not enough data
8.6
1258
Not enough data
8.3
1221
Not enough data
8.8
1310
Marketing Campaigns
Not enough data
8.0
1107
Not enough data
7.8
1096
Not enough data
7.8
1053
Not enough data
8.0
1097
Not enough data
8.3
1149
Campaign Execution
Not enough data
8.0
1068
Not enough data
8.6
1208
Not enough data
8.5
1192
Not enough data
8.3
1149
Agentic AI - Account Data Management
Not enough data
7.7
33
Not enough data
7.6
33
Not enough data
7.3
33
Not enough data
7.4
32
Not enough data
7.4
32
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
585
Lead Facilitation
Not enough data
8.0
333
Not enough data
8.6
466
|
Verified
Not enough data
8.5
463
Not enough data
8.0
436
|
Verified
Organization
Not enough data
8.3
450
Not enough data
8.5
472
Not enough data
8.5
461
|
Verified
Performance Analysis
Not enough data
8.3
455
Not enough data
8.3
450
|
Verified
Sales Analysis
Not enough data
8.0
441
Not enough data
8.3
450
Generative AI
Not enough data
7.9
262
Not enough data
7.9
262
Agentic AI - AI Sales Assistant
Not enough data
7.9
29
Not enough data
8.0
29
Not enough data
8.2
29
Not enough data
7.9
28
Not enough data
7.8
28
Not enough data
8.0
28
Not enough data
8.1
28
Not enough data
8.1
1,016
Integrated Workflows
Not enough data
8.1
913
|
Verified
Not enough data
8.2
921
|
Verified
Not enough data
7.7
885
|
Verified
Not enough data
8.0
863
Not enough data
8.6
929
|
Verified
Not enough data
7.8
861
|
Verified
Not enough data
8.1
879
Repeatability and Reportability
Not enough data
8.3
890
|
Verified
Not enough data
8.3
890
|
Verified
Not enough data
8.3
873
|
Verified
Not enough data
8.1
869
Not enough data
7.4
820
AI and Automation
Not enough data
8.3
868
Not enough data
8.4
878
|
Verified
Not enough data
7.9
827
Not enough data
8.5
877
Not enough data
7.9
819
Generative AI
Not enough data
7.5
660
Agentic AI - Sales Engagement
Not enough data
7.8
59
Not enough data
8.1
59
Not enough data
8.1
58
Not enough data
8.0
59
Not enough data
7.8
58
Not enough data
7.8
57
Not enough data
8.0
58
7.0
164
8.5
134
Dialing Options
8.9
145
|
Verified
8.9
119
|
Verified
8.8
139
|
Verified
8.7
119
|
Verified
6.5
8
Not enough data
Agent Tools
8.8
123
|
Verified
Feature Not Available
8.7
135
|
Verified
8.4
114
|
Verified
8.9
147
|
Verified
8.4
110
|
Verified
Automation
8.3
127
|
Verified
8.3
101
8.8
125
|
Verified
Feature Not Available
8.4
119
|
Verified
8.5
104
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Buyer Intent Data ProvidersHide 8 FeaturesShow 8 Features
Not enough data
8.3
1,162
Data Availability
Not enough data
8.4
1049
Not enough data
8.6
1047
Not enough data
7.7
709
Platform Additional Functionality
Not enough data
8.7
1013
Not enough data
8.4
756
Not enough data
8.0
702
Not enough data
8.5
785
Not enough data
8.3
793
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.1
60
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Not enough data
Performance
8.7
54
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
8.0
301
Not enough data
Channels
8.9
224
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
167
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
Generative AI
6.2
58
Not enough data
Functions
8.8
254
|
Verified
Not enough data
8.8
255
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
8.6
73
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
9.6
8
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
1,409
Lead Intelligence
Not enough data
8.6
1289
Not enough data
8.6
1278
|
Verified
Not enough data
8.5
1314
|
Verified
Not enough data
8.5
1242
Not enough data
8.7
1267
Agentic AI - Lead Intelligence
Not enough data
7.6
82
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
1,643
Lead Monitoring
Not enough data
8.8
1423
|
Verified
Not enough data
8.7
1353
|
Verified
Not enough data
8.6
1323
|
Verified
Agentic AI - Lead Capture
Not enough data
7.9
56
Not enough data
7.7
56
Data Capture
Not enough data
8.0
906
Not enough data
8.6
1286
|
Verified
Not enough data
8.1
1211
|
Verified
Not enough data
8.6
1344
|
Verified
Analytics
Not enough data
8.8
1439
|
Verified
Not enough data
8.5
1321
|
Verified
Customization
Not enough data
8.2
1164
|
Verified
Not enough data
8.2
1214
|
Verified
Not enough data
8.1
1185
|
Verified
Not enough data
8.7
1366
|
Verified
Not enough data
8.3
918
Data collection
Not enough data
8.1
644
Not enough data
8.5
769
|
Verified
Not enough data
8.5
756
|
Verified
Not enough data
8.7
793
|
Verified
Not enough data
8.7
775
|
Verified
Segment Trending
Not enough data
8.3
704
|
Verified
Not enough data
8.1
670
Not enough data
8.1
656
|
Verified
Not enough data
8.0
678
Analysis
Not enough data
8.2
701
Not enough data
8.5
738
|
Verified
Not enough data
8.6
761
|
Verified
Platform
Not enough data
8.8
831
|
Verified
Not enough data
8.7
777
|
Verified
Not enough data
7.9
672
|
Verified
Not enough data
8.4
750
|
Verified
Not enough data
8.3
704
|
Verified
Not enough data
8.4
698
|
Verified
Agentic AI - Market Intelligence
Not enough data
7.6
37
Not enough data
7.4
38
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.1
61
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.0
106
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.0
31
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Not enough data
7.8
634
Generative AI
Not enough data
7.7
618
Not enough data
7.4
616
Agentic AI - Email Verification
Not enough data
8.2
65
7.8
72
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.3
6
Not enough data
Generative AI
5.3
6
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Not enough data
7.2
67
Agentic AI - Lead Mining
Not enough data
7.2
65
Not enough data
7.0
66
Visitor IdentificationHide 1 FeatureShow 1 Feature
Not enough data
8.1
25
Agentic AI - Visitor Identification
Not enough data
8.1
24
Salesforce AppExchange AppsHide 7 FeaturesShow 7 Features
Not enough data
8.5
12
Agentic AI - Salesforce AppExchange Apps
Not enough data
8.2
12
Not enough data
7.6
12
Not enough data
7.6
12
Not enough data
7.2
12
Not enough data
7.4
12
Not enough data
7.4
12
Not enough data
7.4
12
Not enough data
8.5
567
Agentic AI - Email Tracking
Not enough data
8.3
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
8.5
23
Not enough data
8.3
22
Not enough data
8.7
22
Analytics
Not enough data
8.5
509
Not enough data
8.6
503
Not enough data
8.6
465
Customizations
Not enough data
8.8
512
Not enough data
8.9
500
Not enough data
8.7
517
Not enough data
8.6
500
Not enough data
8.6
507
Generative AI
Not enough data
8.2
297
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.2
12
8.4
336
Agentic AI - Outbound Call Tracking
6.9
8
7.8
15
7.1
8
8.0
15
Calling
9.0
12
8.1
287
|
Verified
8.2
11
8.6
270
|
Verified
8.8
11
8.5
289
|
Verified
9.0
12
8.5
299
|
Verified
9.0
12
8.3
13
Contacts
8.2
12
8.6
258
|
Verified
8.8
10
8.7
288
|
Verified
8.5
12
8.8
292
|
Verified
Insights
8.2
12
8.4
288
|
Verified
8.6
11
8.6
293
|
Verified
8.8
12
8.2
285
|
Verified
7.8
12
8.5
295
|
Verified
7.8
10
8.6
289
6.9
9
8.2
13
Marketing Account IntelligenceHide 17 FeaturesShow 17 Features
Not enough data
8.3
1,212
Agentic AI - Marketing Account Intelligence
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
7.7
17
Not enough data
7.9
18
Lead Intelligence
Not enough data
8.4
981
Not enough data
8.5
1001
Not enough data
8.4
973
Lead Management
Not enough data
8.4
914
Not enough data
8.2
653
Not enough data
8.5
927
Marketing Campaigns
Not enough data
8.2
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
132
Not enough data
8.0
337
Data Availability - Marketing Account Intelligence
Not enough data
8.6
73
Data Accuracy - Marketing Account Intelligence
Not enough data
8.5
74
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel CommerceHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
23.4%
Mid-Market(51-1000 emp.)
56.8%
Enterprise(> 1000 emp.)
19.8%
ZoomInfo Sales
ZoomInfo Sales
Small-Business(50 or fewer emp.)
25.8%
Mid-Market(51-1000 emp.)
48.2%
Enterprise(> 1000 emp.)
26.0%
Reviewers' Industry
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
ZoomInfo Sales
ZoomInfo Sales
Computer Software
24.4%
Information Technology and Services
22.2%
Marketing and Advertising
4.8%
Staffing and Recruiting
4.7%
Telecommunications
3.4%
Other
40.5%
Alternatives
Five9 Intelligent Cloud Contact Center Platform
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ZoomInfo Sales
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Discussions
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform Discussions
Does five9 have a mobile app?
2 Comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 Comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 Comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
ZoomInfo Sales
ZoomInfo Sales Discussions
What is ZoomInfo used for?
6 Comments
Derrick  T.
DT
Prospect/Company's insight, role, hierarchy and contact information. Read more
Is ZoomInfo legal?
6 Comments
MM
yes, zoominfo is legal.Read more
Who are ZoomInfo's top 3 competitors?
4 Comments
Jackson K.
JK
LinkedIn, Dun & Bradstreet, ClearbitRead more