# Five9 Intelligent Cloud Contact Center Platform vs GTM Workspace - Powered by ZoomInfo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Five9 Intelligent Cloud Contact Center Platform excels in its **dialer functionality** , with users appreciating features like the ability to filter calls and the new option to drop silent calls. This makes it a strong choice for teams focused on optimizing their call efficiency.
- **Users say** that ZoomInfo Sales stands out for its **real-time data accuracy** , which is crucial for sales processes. Reviewers highlight how the platform provides up-to-date information on a vast network of companies, enabling them to easily connect with the right decision-makers.
- **According to verified reviews** , Five9's **Genius AI suite** is praised for bridging the gap between enterprise capabilities and everyday usability, making it a practical toolkit for users. This feature is particularly noted for enhancing the overall user experience.
- **Reviewers mention** that ZoomInfo Sales offers a comprehensive B2B platform that allows users to create precise lists of potential customers using various filters, such as company size and industry. This level of customization is seen as a significant advantage for targeted sales efforts.
- **Users report** that while Five9 provides solid support with features like call history review and step-by-step guidance for call transfers, it may not always meet the specific workflow needs of all users, leading to some configuration challenges.
- **G2 reviewers highlight** that both platforms have received positive feedback regarding their **quality of support** , but ZoomInfo Sales edges out slightly with higher ratings, indicating a more consistent user experience in terms of assistance and resources available for troubleshooting.



| | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 625 | 9,108 | 
| **Largest Market Segment** | Mid-Market (57.2% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seat | 

---
## Top Pros & Cons

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (131 reviews)
- Customer Support (89 reviews)

Cons:
- Call Issues (46 reviews)
- Missing Features (41 reviews)

### GTM Workspace - Powered by ZoomInfo

Pros:
- Contact Information (413 reviews)
- Ease of Use (403 reviews)

Cons:
- Inaccurate Data (232 reviews)
- Outdated Data (232 reviews)

---
## Ratings Comparison
| Rating | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
  | **Meets Requirements** | 8.4 (506 reviews) | 8.7 (7432 reviews) | 
  | **Ease of Use** | 8.4 (516 reviews) | 8.8 (7514 reviews) | 
  | **Ease of Setup** | 8.1 (372 reviews) | 8.9 (2259 reviews) | 
  | **Ease of Admin** | 8.1 (314 reviews) | 8.7 (1488 reviews) | 
  | **Quality of Support** | 8.3 (487 reviews) | 8.7 (6641 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (313 reviews) | 8.6 (1504 reviews) | 
  | **Product Direction (% positive)** | 7.5 (496 reviews) | 8.7 (7189 reviews) | 

---
## Pricing

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### GTM Workspace - Powered by ZoomInfo

#### Entry-Level Pricing

Plan: ZoomInfo Professional

Price: Contact Us 1 Seat

Description: Take prospecting to the next level with best in class contact & company data.

Key Features:
- Comprehensive contact & company profiles
- Quick/advanced search and exporting
- Mobile numbers & business email

[Browse all 3 editions](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Ticket and Case Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Mobile User Support** | 7.3 (8 reviews) | Not enough data | 
| **Customization ** | 7.9 (56 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.1 (9 reviews) | Not enough data | 
| **Integration** | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | 7.9 (8 reviews) | Not enough data | 
| **Dashboards** | 8.3 (8 reviews) | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.0/10 | 4709 |

#### Data Availability

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 8.3 (4361 reviews) ✓ Verified | 
| **Company Data Availability** | Not enough data | 8.5 (4292 reviews) ✓ Verified | 
| **Industry Research Availability** | Not enough data | 8.2 (2915 reviews) ✓ Verified | 
| **Technographic Data Availability** | Not enough data | 7.9 (418 reviews) | 

#### Data Accuracy

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | 7.7 (4351 reviews) ✓ Verified | 
| **Company Data Accuracy** | Not enough data | 8.2 (4249 reviews) ✓ Verified | 
| **Technographic Data Accuracy** | Not enough data | 7.9 (404 reviews) | 

#### Agentic AI - Sales Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (132 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (131 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (132 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (134 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (131 reviews) | 
| **Decision Making** | Not enough data | 7.5 (132 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Internationalization** | Not enough data | 7.8 (427 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (1320 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.6 (1628 reviews) ✓ Verified | 
| **Reporting/Dashboards** | Not enough data | 8.2 (1365 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.7 (1055 reviews) ✓ Verified | 
| **APIs** | Not enough data | 8.2 (1238 reviews) ✓ Verified | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Lead Builder** | Not enough data | 8.4 (3443 reviews) ✓ Verified | 
| **Integration to CRM/Marketing Automation** | Not enough data | 8.4 (3452 reviews) ✓ Verified | 
| **Data Cleaning/Enrichment** | Not enough data | 8.0 (3176 reviews) ✓ Verified | 
| **Data Segmentation/Filtering** | Not enough data | 8.3 (3477 reviews) ✓ Verified | 
| **Search** | Not enough data | 8.6 (4207 reviews) ✓ Verified | 
| **News/People Alerts** | Not enough data | 8.1 (3345 reviews) ✓ Verified | 
| **Connections** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | 8.0 (2705 reviews) ✓ Verified | 
| **Messaging** | Not enough data | 7.8 (1247 reviews) ✓ Verified | 

### Account Data Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.0/10 | 1537 |

#### Lead Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Market Insights ** | Not enough data | 8.6 (1266 reviews) ✓ Verified | 
| **Account-level Insights ** | Not enough data | 8.7 (1294 reviews) | 
| **Lead Analysis ** | Not enough data | 8.6 (1276 reviews) | 

#### Lead Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Segmentation ** | Not enough data | 8.6 (1252 reviews) | 
| **Predictive Scoring ** | Not enough data | 8.3 (1216 reviews) | 
| **Account Identification ** | Not enough data | 8.8 (1306 reviews) | 

#### Marketing Campaigns

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Omni-Channel Tracking ** | Not enough data | 8.0 (1100 reviews) | 
| **Revenue Planning ** | Not enough data | 7.8 (1092 reviews) | 
| **Media Attribution ** | Not enough data | 7.8 (1047 reviews) | 
| **Opportunity Timeline ** | Not enough data | 8.0 (1093 reviews) | 
| **Customization ** | Not enough data | 8.3 (1144 reviews) | 

#### Campaign Execution

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Website Personalization ** | Not enough data | 8.0 (1063 reviews) | 
| **Prioritized Accounts ** | Not enough data | 8.6 (1203 reviews) | 
| **Trending Accounts ** | Not enough data | 8.5 (1187 reviews) | 
| **Email Campaigns ** | Not enough data | 8.3 (1144 reviews) | 

#### Agentic AI - Account Data Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (31 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (31 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (30 reviews) | 
| **Decision Making** | Not enough data | 7.2 (30 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Lead Generation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.1/10 | 586 |

#### Lead Facilitation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.0 (333 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (466 reviews) ✓ Verified | 
| **Lead Follow-up** | Not enough data | 8.5 (462 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.0 (435 reviews) ✓ Verified | 

#### Organization

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.3 (450 reviews) | 
| **Data Entry** | Not enough data | 8.5 (471 reviews) | 
| **Integrations / APIs** | Not enough data | 8.5 (460 reviews) ✓ Verified | 

#### Performance Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Coaching ** | Not enough data | 8.3 (454 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (449 reviews) ✓ Verified | 

#### Sales Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.0 (440 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.3 (450 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (262 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (262 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (29 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (29 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (28 reviews) | 
| **Decision Making** | Not enough data | 8.1 (28 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.0/10 | 1021 |

#### Integrated Workflows

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Task Management** | Not enough data | 8.1 (913 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 8.2 (920 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 7.7 (885 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.0 (862 reviews) | 
| **CRM Integration** | Not enough data | 8.6 (931 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 7.8 (860 reviews) ✓ Verified | 
| **Shared Records** | Not enough data | 8.1 (878 reviews) | 

#### Repeatability and Reportability

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (889 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.3 (889 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.3 (872 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 8.1 (868 reviews) | 
| **Gamification** | Not enough data | 7.4 (819 reviews) | 

#### AI and Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.3 (867 reviews) | 
| **Lead Scoring** | Not enough data | 8.3 (877 reviews) ✓ Verified | 
| **Best Time of Day Scheduling** | Not enough data | 7.9 (826 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.5 (876 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (818 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (661 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (59 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (59 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (59 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (58 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (57 reviews) | 
| **Decision Making** | Not enough data | 8.0 (59 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **GTM Workspace - Powered by ZoomInfo** | 8.5/10 | 133 |

#### Dialing Options

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | 8.9 (118 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | 8.7 (118 reviews) ✓ Verified | 
| **Predictive Dialing** | 6.4 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | Feature Not Available | 
| **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | 8.5 (113 reviews) ✓ Verified | 
| **Call Recording ** | 8.9 (146 reviews) ✓ Verified | 8.4 (109 reviews) ✓ Verified | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | 8.3 (100 reviews) | 
| **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | Feature Not Available | 
| **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | 8.5 (103 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | 
| **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Buyer Intent Data Providers

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.3/10 | 1165 |

#### Data Availability

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 8.4 (1049 reviews) | 
| **Account Data Availability** | Not enough data | 8.6 (1048 reviews) | 
| **Offline Data** | Not enough data | 7.7 (706 reviews) | 

#### Platform Additional Functionality

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (1013 reviews) | 
| **Topic Customization** | Not enough data | 8.4 (756 reviews) | 
| **Natural Language Processing (NLP)** | Not enough data | 8.0 (701 reviews) | 
| **Alerts** | Not enough data | 8.5 (783 reviews) | 
| **Real-time Intent** | Not enough data | 8.3 (793 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Quality Assurance

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Evaluation** | 8.5 (51 reviews) | Not enough data | 
| **Calibration** | 8.4 (50 reviews) | Not enough data | 
| **Reports** | 8.4 (52 reviews) | Not enough data | 

#### Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Feedback** | 8.4 (49 reviews) | Not enough data | 
| **Dashboards** | 8.4 (56 reviews) | Not enough data | 
| **Training** | 8.4 (50 reviews) | Not enough data | 

#### Performance

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Integrations** | 8.8 (56 reviews) | Not enough data | 
| **Compliance** | 8.9 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 330 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Voice** | 8.9 (240 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.5 (171 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.9 (170 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.5 (171 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text-to-Speech** | 6.2 (58 reviews) | Not enough data | 

#### Functions

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Session Routing** | 8.7 (259 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.8 (258 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.7 (195 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.6 (190 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | 6.6 (35 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.7 (247 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.3 (265 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (204 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | Not enough data | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Regulations** | 8.8 (59 reviews) | Not enough data | 
| **Updates** | 8.8 (62 reviews) | Not enough data | 
| **Exemptions** | 8.5 (57 reviews) | Not enough data | 

#### Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Scrubbing** | 8.6 (56 reviews) | Not enough data | 
| **Blocking** | 8.5 (59 reviews) | Not enough data | 
| **Campaign Management** | 8.6 (60 reviews) | Not enough data | 
| **Screening** | 8.5 (60 reviews) | Not enough data | 

#### Integration

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Phone Systems** | 8.8 (61 reviews) | Not enough data | 
| **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | 
| **Third-Party** | 8.5 (57 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### ServiceNow Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.4/10 | 1424 |

#### Lead Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Lead Validation** | Not enough data | 8.6 (1292 reviews) | 
| **Lead Enrichment** | Not enough data | 8.6 (1277 reviews) ✓ Verified | 
| **Lead Quality** | Not enough data | 8.5 (1319 reviews) ✓ Verified | 
| **Lead Analysis** | Not enough data | 8.5 (1243 reviews) | 
| **Browser Extension** | Not enough data | 8.7 (1267 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (83 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.4/10 | 1641 |

#### Lead Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Features** | Not enough data | 8.8 (1418 reviews) ✓ Verified | 
| **Performance** | Not enough data | 8.7 (1346 reviews) ✓ Verified | 
| **Identification** | Not enough data | 8.5 (1317 reviews) ✓ Verified | 

#### Agentic AI - Lead Capture

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.8 (55 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (55 reviews) | 

#### Data Capture

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (902 reviews) | 
| **Websites** | Not enough data | 8.6 (1281 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.1 (1206 reviews) ✓ Verified | 
| **Data** | Not enough data | 8.6 (1338 reviews) ✓ Verified | 

#### Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Export/Import** | Not enough data | 8.8 (1434 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (1316 reviews) ✓ Verified | 

#### Customization

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Forms** | Not enough data | 8.2 (1159 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.2 (1209 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.1 (1179 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.7 (1361 reviews) ✓ Verified | 

### Market Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.3/10 | 919 |

#### Data collection

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Natural Language Processing (NLP)** | Not enough data | 8.1 (642 reviews) | 
| **Data Sources** | Not enough data | 8.5 (767 reviews) ✓ Verified | 
| **Custom Research Sources** | Not enough data | 8.5 (755 reviews) ✓ Verified | 
| **Lead Enrichment** | Not enough data | 8.7 (792 reviews) ✓ Verified | 
| **Advanced Data Collection** | Not enough data | 8.7 (773 reviews) ✓ Verified | 

#### Segment Trending

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Web** | Not enough data | 8.3 (702 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.1 (669 reviews) | 
| **Benchmarks** | Not enough data | 8.1 (654 reviews) ✓ Verified | 
| **Finance ** | Not enough data | 8.0 (676 reviews) | 

#### Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Custom Dashboards** | Not enough data | 8.2 (700 reviews) | 
| **Reports** | Not enough data | 8.5 (737 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 8.6 (759 reviews) ✓ Verified | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Search** | Not enough data | 8.8 (828 reviews) ✓ Verified | 
| **User, Role, And Access Management** | Not enough data | 8.7 (775 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.9 (670 reviews) ✓ Verified | 
| **Alerts** | Not enough data | 8.4 (748 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.3 (703 reviews) ✓ Verified | 
| **Compliance** | Not enough data | 8.4 (696 reviews) ✓ Verified | 

#### Agentic AI - Market Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.5 (35 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (36 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Agent Availability** | 8.5 (50 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.6 (52 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 6.5 (47 reviews) | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Automation** | 8.0 (50 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.1 (55 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (48 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.3 (46 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Conversational Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Messaging Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 108 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Omnichannel** | 7.7 (92 reviews) | Not enough data | 
| **Mobile Access** | 6.7 (87 reviews) | Not enough data | 
| **Queue Management** | 8.4 (97 reviews) | Not enough data | 
| **Call Routing** | 8.8 (102 reviews) | Not enough data | 
| **Call Back** | 8.7 (98 reviews) | Not enough data | 
| **IVR** | 8.5 (96 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (101 reviews) | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (29 reviews) | Not enough data | 

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Call Monitoring** | 8.9 (93 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (93 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Call Recording** | 9.0 (96 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (100 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Text** | 8.1 (31 reviews) | Not enough data | 
| **Speech** | 8.2 (31 reviews) | Not enough data | 
| **Knowledge Base** | 7.8 (31 reviews) | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | 
| **Customization** | 8.4 (30 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Learning** | Feature Not Available | Not enough data | 
| **Language** | 7.8 (29 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (29 reviews) | Not enough data | 

### Email Verification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 7.7/10 | 632 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (614 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.4 (612 reviews) | 

#### Agentic AI - Email Verification

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | 5.2 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 6.6 (15 reviews) | Not enough data | 
| **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | 

#### Communication

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Pop-up Chat** | 8.7 (56 reviews) | Not enough data | 
| **Notifications** | 8.9 (57 reviews) | Not enough data | 
| **Targeted Emails** | 8.1 (50 reviews) | Not enough data | 
| **In-App Messaging** | 8.4 (52 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (43 reviews) | Not enough data | 

####  Internal Use

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Customization ** | 7.9 (56 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (46 reviews) | Not enough data | 
| **Lead Development** | 7.7 (45 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (48 reviews) | Not enough data | 
| **Team Inbox ** | 7.9 (49 reviews) | Not enough data | 
| **Customer Profiles** | 8.4 (50 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### AI Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Lead Mining

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 7.1/10 | 68 |

#### Agentic AI - Lead Mining

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.1 (63 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (64 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.0/10 | 26 |

#### Agentic AI - Visitor Identification

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.1 (24 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 7.9/10 | 13 |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (11 reviews) | 
| **Decision Making** | Not enough data | 7.1 (11 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.5/10 | 567 |

#### Agentic AI - Email Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (22 reviews) | 
| **Decision Making** | Not enough data | 8.7 (22 reviews) | 

#### Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Open Rates** | Not enough data | 8.5 (508 reviews) | 
| **Link Activity** | Not enough data | 8.6 (501 reviews) | 
| **Attachment Activity** | Not enough data | 8.6 (463 reviews) | 

#### Customizations

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (510 reviews) | 
| **Email Scheduling** | Not enough data | 8.9 (498 reviews) | 
| **Notifications** | Not enough data | 8.7 (515 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (498 reviews) | 
| **Templates** | Not enough data | 8.6 (505 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (296 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **GTM Workspace - Powered by ZoomInfo** | 8.4/10 | 335 |

#### Agentic AI - Outbound Call Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | 7.6 (14 reviews) | 
| **Natural Language Interaction** | 7.1 (8 reviews) | 7.9 (14 reviews) | 

#### Calling

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Record Calls** | 9.3 (12 reviews) | 8.1 (284 reviews) ✓ Verified | 
| **Generate Location** | 8.2 (11 reviews) | 8.6 (267 reviews) ✓ Verified | 
| **Call Types** | 8.6 (11 reviews) | 8.5 (286 reviews) ✓ Verified | 
| **Click-to-Call** | 9.2 (12 reviews) | 8.5 (297 reviews) ✓ Verified | 
| **Auto Dialer** | 9.2 (12 reviews) | 8.2 (12 reviews) | 

#### Contacts

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Personalization** | 8.3 (12 reviews) | 8.6 (256 reviews) ✓ Verified | 
| **Information Locater** | 8.8 (10 reviews) | 8.7 (287 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.6 (12 reviews) | 8.8 (290 reviews) ✓ Verified | 

#### Insights

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Notes** | 8.3 (12 reviews) | 8.4 (286 reviews) ✓ Verified | 
| **Daily Summary** | 8.8 (11 reviews) | 8.6 (291 reviews) ✓ Verified | 
| **Automated Voicemails** | 9.0 (12 reviews) | 8.2 (283 reviews) ✓ Verified | 
| **Automated Emails** | 8.2 (12 reviews) | 8.5 (293 reviews) ✓ Verified | 
| **Sorts Prospects** | 8.3 (10 reviews) | 8.6 (287 reviews) | 
| **Automated Note Taking** | 7.6 (9 reviews) | 8.1 (12 reviews) | 

### Marketing Account Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | 8.2/10 | 1214 |

#### Agentic AI - Marketing Account Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (17 reviews) | 

#### Lead Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Market Insights ** | Not enough data | 8.4 (979 reviews) | 
| **Account-level Insights ** | Not enough data | 8.5 (998 reviews) | 
| **Lead Analysis ** | Not enough data | 8.4 (971 reviews) | 

#### Lead Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Segmentation ** | Not enough data | 8.4 (912 reviews) | 
| **Predictive Scoring ** | Not enough data | 8.2 (651 reviews) | 
| **Account Identification ** | Not enough data | 8.5 (925 reviews) | 

#### Marketing Campaigns

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Omni-Channel Tracking ** | Not enough data | 8.2 (129 reviews) | 
| **Revenue Planning ** | Not enough data | Feature Not Available | 
| **Media Attribution ** | Not enough data | Feature Not Available | 
| **Opportunity Timeline ** | Not enough data | 8.3 (131 reviews) | 
| **Customization ** | Not enough data | 8.0 (336 reviews) | 

#### Data Availability - Marketing Account Intelligence 

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Technographic Data Availability** | Not enough data | 8.5 (72 reviews) | 

#### Data Accuracy - Marketing Account Intelligence 

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Technographic Data Accuracy** | Not enough data | 8.4 (72 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **GTM Workspace - Powered by ZoomInfo** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Five9 Intelligent Cloud Contact Center Platform (23):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to GTM Workspace - Powered by ZoomInfo (13):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Account Data Management Software](https://www.g2.com/categories/account-data-management), [Lead Mining Software](https://www.g2.com/categories/lead-mining), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Marketing Account Intelligence Software](https://www.g2.com/categories/marketing-account-intelligence), [Email Verification Software](https://www.g2.com/categories/email-verification), [Market Intelligence Software](https://www.g2.com/categories/market-intelligence), [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Five9 Intelligent Cloud Contact Center Platform | GTM Workspace - Powered by ZoomInfo | 
|---|---|---|
| **Small-Business** | 23.1% | 25.8% | 
| **Mid-Market** | 57.2% | 48.3% | 
| **Enterprise** | 19.7% | 25.9% | 

### By Industry

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 9.1%
- **Financial Services:** 7.9%
- **Insurance:** 7.1%
- **Information Technology and Services:** 6.2%
- **Telecommunications:** 5.2%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Education Management:** 4.1%
- **Computer Software:** 2.9%
- **Higher Education:** 2.8%
- **Other:** 45.1%

#### GTM Workspace - Powered by ZoomInfo

- **Computer Software:** 24.2%
- **Information Technology and Services:** 22.1%
- **Marketing and Advertising:** 4.9%
- **Staffing and Recruiting:** 4.7%
- **Telecommunications:** 3.5%
- **Financial Services:** 2.9%
- **Computer & Network Security:** 2.6%
- **Internet:** 2.2%
- **E-Learning:** 2.0%
- **Logistics and Supply Chain:** 1.5%
- **Other:** 29.3%

---
## Alternatives

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1623 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)

### Alternatives to GTM Workspace - Powered by ZoomInfo

- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9691 reviews)
- [Lead411](https://www.g2.com/products/lead411/reviews) — 4.5/5 stars (481 reviews)
- [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) — 4.4/5 stars (1989 reviews)
- [Amplemarket](https://www.g2.com/products/amplemarket/reviews) — 4.6/5 stars (648 reviews)
- [Lusha](https://www.g2.com/products/lusha/reviews) — 4.3/5 stars (1660 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4125 reviews)
- [Selling.com](https://www.g2.com/products/selling-com/reviews) — 4.6/5 stars (151 reviews)
- [Clodura.AI](https://www.g2.com/products/clodura-ai/reviews) — 4.6/5 stars (346 reviews)
- [RocketReach](https://www.g2.com/products/rocketreach/reviews) — 4.4/5 stars (1370 reviews)
- [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) — 3.9/5 stars (1027 reviews)

---
## Top Discussions

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### GTM Workspace - Powered by ZoomInfo

- Title: [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) — 6 comments, 1 upvote
  > **Top comment:** "yes, zoominfo is legal."
- Title: [What is ZoomInfo used for?](https://www.g2.com/discussions/what-is-zoominfo-used-for) — 6 comments
  > **Top comment:** "Sales"
- Title: [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) — 4 comments, 2 upvotes
  > **Top comment:** "LinkedIn, Dun & Bradstreet, Clearbit"
- Title: [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) — 3 comments, 1 upvote
  > **Top comment:** "THrough intent it gives a hint the customer might be looking at some topic which might be a conversation starter."
- Title: [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) — 3 comments, 1 upvote
  > **Top comment:** "To put it in a line - It helps businesses connect with their ideal customers "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-gtm-workspace-powered-by-zoominfo)