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At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(579)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformHubSpot Sales Hub
Star Rating
(13,378)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Five9's Auto Dialer feature is highly effective, scoring 9.1, which users appreciate for its efficiency in managing outbound calls. In contrast, HubSpot's Auto Dialer, scoring 7.8, is seen as less robust, with users mentioning it lacks some advanced functionalities.
- Users report that Five9 excels in Call Types, scoring 8.7, allowing for a variety of communication methods. HubSpot, with a score of 8.6, offers solid options but reviewers mention that it doesn't match the versatility found in Five9's offerings.
- Reviewers mention that Five9's Record Calls feature, scoring 8.9, is praised for its clarity and reliability, which is crucial for training and compliance. HubSpot's Record Calls feature, while functional at 8.6, is noted by users as being less comprehensive in terms of storage and retrieval options.
- Users on G2 highlight that HubSpot's Notes feature stands out with a score of 9.1, making it easy to document interactions. In comparison, Five9's Notes feature, scoring 8.0, is seen as less user-friendly, with reviewers suggesting improvements for better integration with other tools.
- G2 users report that HubSpot's Ease of Use is rated at 8.7, making it a favorite among small businesses for its intuitive interface. Five9, with a score of 8.4, is considered slightly more complex, with reviewers mentioning a steeper learning curve for new users.
- Users say that Five9's Quality of Support, scoring 8.3, is generally responsive, but some reviewers mention that HubSpot's support, rated at 8.6, is more proactive and helpful, particularly for small businesses needing quick resolutions.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableHubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableHubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.4
479
8.6
9,749
Ease of Use
8.4
488
8.7
10,635
Ease of Setup
8.0
346
8.3
4,613
Ease of Admin
8.0
296
8.6
3,111
Quality of Support
8.3
461
8.6
8,777
Has the product been a good partner in doing business?
8.6
295
8.7
3,065
Product Direction (% positive)
7.4
475
8.7
9,329
Features by Category
Sales Force Automation
Not enough data
8.7
6032
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5884
|
Verified
Not enough data
8.5
6077
|
Verified
Not enough data
7.8
4183
|
Verified
Not enough data
8.5
5044
|
Verified
Not enough data
7.8
3240
|
Verified
Not enough data
7.8
3145
|
Verified
Not enough data
8.2
2438
Marketing Automation
Not enough data
8.7
5366
|
Verified
Not enough data
8.5
5034
|
Verified
Not enough data
8.7
5176
|
Verified
Not enough data
8.1
4425
|
Verified
Customer Support
Not enough data
8.3
3617
|
Verified
Not enough data
8.2
2448
Not enough data
8.4
3281
|
Verified
Not enough data
8.0
3263
|
Verified
Not enough data
8.3
3495
|
Verified
Reporting & Analytics
Not enough data
8.2
5742
|
Verified
Not enough data
8.4
6095
|
Verified
Not enough data
7.9
4269
|
Verified
Mobile & Social
Not enough data
8.0
3791
|
Verified
Not enough data
8.1
2442
|
Verified
Not enough data
7.7
4110
|
Verified
Platform
Not enough data
8.1
2899
|
Verified
Not enough data
8.3
2514
|
Verified
Not enough data
8.5
2970
|
Verified
Not enough data
8.1
2274
|
Verified
Not enough data
7.5
1967
Not enough data
8.0
2568
|
Verified
Not enough data
8.6
2970
|
Verified
Not enough data
8.0
1657
Integration
Not enough data
8.4
2258
|
Verified
Not enough data
8.2
2361
|
Verified
Not enough data
8.1
2220
|
Verified
Generative AI
Not enough data
7.4
667
Agentic AI - CRM
Not enough data
7.1
206
Not enough data
7.1
204
Not enough data
7.3
202
Not enough data
7.1
205
Not enough data
7.0
204
Not enough data
7.0
204
Not enough data
7.1
204
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
8.0
57
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
526
Not enough data
8.6
622
Not enough data
8.8
650
Not enough data
8.9
657
Organization
Not enough data
9.0
679
Not enough data
8.8
665
Not enough data
8.6
603
Performance Analysis
Not enough data
8.3
557
Not enough data
8.8
666
Sales Analysis
Not enough data
8.5
561
Not enough data
8.7
617
Generative AI
Not enough data
8.1
156
Not enough data
8.3
156
Agentic AI - AI Sales Assistant
Not enough data
7.8
20
Not enough data
7.9
19
Not enough data
7.9
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.3
20
Integrated Workflows
Not enough data
8.8
1625
Not enough data
9.0
1671
Not enough data
8.3
1434
Not enough data
8.2
1334
Not enough data
8.8
1515
Not enough data
8.7
1379
Not enough data
8.6
1301
Repeatability and Reportability
Not enough data
8.6
1474
Not enough data
8.7
1542
Not enough data
8.6
1514
Not enough data
8.1
1391
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.2
1241
Not enough data
8.1
1208
Not enough data
8.2
1200
Not enough data
7.8
1080
Not enough data
7.7
1026
Generative AI
Not enough data
7.3
490
Agentic AI - Sales Engagement
Not enough data
7.0
175
Not enough data
7.2
176
Not enough data
7.2
177
Not enough data
7.3
176
Not enough data
7.1
177
Not enough data
7.2
177
Not enough data
7.1
178
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Not enough data
Agent Tools
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
8.2
299
Not enough data
7.9
267
Not enough data
8.0
276
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
241
Not enough data
7.7
251
Generative AI
Not enough data
7.6
110
Agentic AI - Conversation Intelligence
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.2
24
Not enough data
7.6
23
Not enough data
7.2
23
Not enough data
7.2
23
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
50
Not enough data
8.4
49
Not enough data
8.4
51
Not enough data
Engagement
8.4
48
Not enough data
8.3
54
Not enough data
8.4
49
Not enough data
Performance
8.8
53
Not enough data
8.9
50
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
219
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
7.8
164
|
Verified
Not enough data
7.3
159
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
Generative AI
6.3
56
Not enough data
Functions
8.8
248
|
Verified
Not enough data
8.8
251
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.1
160
|
Verified
Not enough data
8.7
190
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.6
187
|
Verified
Not enough data
Agentic AI - Contact Center
6.1
31
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.6
32
Not enough data
Administrative
8.2
226
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.3
256
|
Verified
Not enough data
8.7
197
|
Verified
Not enough data
8.3
169
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.1
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Feature Not Available
8.3
7
Feature Not Available
8.3
6
Platform
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.6
7
Autonomy - AI Agents
Feature Not Available
7.4
7
Feature Not Available
7.1
7
Not enough data
7.6
7
Not enough data
7.1
7
Generative AI
Not enough data
8.8
7
Not enough data
8.8
7
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
8.3
50
|
Verified
Not enough data
8.2
49
|
Verified
Not enough data
6.7
46
Not enough data
Administration
8.1
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
91
Not enough data
6.8
86
Not enough data
8.4
95
Not enough data
8.8
99
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.9
99
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
9.0
92
Not enough data
8.9
92
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
Not enough data
8.7
99
Not enough data
Integrations
Not enough data
8.3
521
Not enough data
9.0
717
Not enough data
8.3
586
Not enough data
8.4
575
Not enough data
7.7
486
Branding & Customizatio
Not enough data
8.6
626
Not enough data
8.7
646
Not enough data
8.4
568
Automatic Rules & Configurations
Not enough data
8.7
620
Not enough data
8.9
629
Not enough data
8.5
586
Agentic AI - Business Scheduling
Not enough data
7.6
45
Not enough data
7.6
45
Customer Support
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Not enough data
Automation
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Not enough data
Generative AI
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Not enough data
Communication
8.9
54
Not enough data
8.9
55
Not enough data
8.2
48
Not enough data
8.5
50
Not enough data
8.3
41
Not enough data
Internal Use
8.0
57
Not enough data
8.0
44
Not enough data
7.8
43
Not enough data
8.5
46
Not enough data
8.0
47
Not enough data
8.5
48
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
5.7
16
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.6
77
Not enough data
6.8
77
Not enough data
6.6
77
Incentives
Not enough data
7.9
767
Not enough data
8.1
844
|
Verified
Not enough data
7.6
715
|
Verified
Not enough data
8.3
940
Personalization
Not enough data
8.4
965
Not enough data
8.5
1095
|
Verified
Not enough data
8.8
1193
|
Verified
Not enough data
8.5
985
|
Verified
Administrative
Not enough data
8.6
1019
|
Verified
Not enough data
8.4
899
|
Verified
Not enough data
8.3
855
Agentic AI - Email Tracking
Not enough data
6.9
114
Not enough data
6.8
114
Not enough data
6.9
114
Not enough data
6.9
114
Not enough data
6.9
113
Not enough data
6.8
114
Not enough data
6.9
115
Analytics
Not enough data
8.7
2088
Not enough data
8.8
2077
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
2129
Not enough data
8.9
2128
Not enough data
8.8
2221
Not enough data
Feature Not Available
Not enough data
8.9
2201
Generative AI
Not enough data
7.5
481
Agentic AI - Sales Analytics
Not enough data
6.9
100
Not enough data
7.1
99
Not enough data
7.2
97
Not enough data
7.3
99
Not enough data
7.1
98
Data Sourcing
Not enough data
8.3
1349
Not enough data
8.4
1418
Not enough data
8.2
1286
Not enough data
8.6
1536
Not enough data
8.4
1380
Predictive Analytics
Not enough data
8.1
1337
Not enough data
8.2
1297
Not enough data
7.7
1124
Not enough data
7.9
1256
Sales Management
Not enough data
8.7
1545
Not enough data
7.9
1238
Not enough data
8.4
1400
Not enough data
8.9
1610
Agentic AI - Outbound Call Tracking
6.9
8
7.5
63
7.1
8
7.1
61
Calling
9.0
12
8.6
1191
8.2
11
8.1
983
8.8
11
8.6
1150
9.0
12
8.7
1182
9.0
12
7.9
70
Contacts
8.2
12
8.7
1257
8.8
10
8.4
1099
8.5
12
8.6
1159
Insights
8.2
12
9.0
1346
8.6
11
8.7
1187
8.8
12
Feature Not Available
7.8
12
Feature Not Available
7.8
10
8.4
1091
6.9
9
7.5
66
Agentic AI - Sales Enablement
Not enough data
7.0
63
Not enough data
7.0
62
Not enough data
6.9
61
Content Management
Not enough data
8.4
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
812
Not enough data
8.4
798
Analytics
Not enough data
8.4
881
Not enough data
8.4
882
Not enough data
8.4
827
Not enough data
8.3
801
Learning Management - Sales Enablement
Not enough data
7.4
38
Not enough data
7.3
37
Not enough data
7.7
39
Revenue Enablement - Sales Enablement
Not enough data
7.2
37
Not enough data
7.1
37
Not enough data
7.4
38
Agentic AI - UCaaS Platforms
Not enough data
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Extensions
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Features
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Relationship Management - Insurance CRM
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Follow up Automation - Insurance CRM
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Document Management - Insurance CRM
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Integrations & Reports - Insurance CRM
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Reporting
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Omnichannel Features
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Customer Query Resolution - AI Customer Support Agents
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Customer Interaction Automation - AI Customer Support Agents
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Automation
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Feature Not Available
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Autonomy
Feature Not Available
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Agentic AI - AI Agents
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Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and HubSpot Sales Hub are categorized as AI Agents For Business Operations and Outbound Call Tracking
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, and Customer Service Automation
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, and Insurance CRM
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.7%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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