Compare Five9 Intelligent Cloud Contact Center Platform and Salesloft 
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(598)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSalesloft
Star Rating
(4,274)4.5 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesloft excels in user satisfaction, boasting a higher overall score compared to Five9. Users appreciate its intuitive features for tracking emails and calls, which streamline their outreach efforts and enhance productivity.
- Users say that Five9 provides a robust platform for call handling, with intelligent call routing and CRM integrations that ensure customers are quickly connected to the right agents. This has been highlighted as a significant advantage for improving customer communication.
- Reviewers mention that Salesloft's integration with Salesforce is seamless, making it easier for users to manage their prospecting efforts. The real-time sync for viewing contact history is particularly praised, allowing for more effective follow-ups and engagement.
- According to verified reviews, Five9 is noted for its user-friendly interface and ease of learning, which helps new users get up to speed quickly. This is a key factor for teams looking to minimize training time and maximize efficiency.
- Users highlight that Salesloft's email tracking feature is a game-changer, allowing them to see when clients have read their messages. This capability is seen as a major advantage for timely follow-ups and maintaining engagement with prospects.
- Reviewers express that while Five9 has strong call recording and monitoring capabilities, it sometimes faces challenges in meeting specific workflow needs, which can lead to configuration difficulties for some users. This contrasts with Salesloft's more straightforward setup process, which is often described as hassle-free.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableSalesloft
Advanced
Contact Us
For revenue teams that need to build pipeline, increase revenue, convert deals, and win customers.
- Pipeline Generation
- Rep Coaching
- Full Customer Lifecycle Workflows
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableSalesloft
No trial information availableRatings
Meets Requirements
8.4
490
8.9
3,397
Ease of Use
8.4
499
8.8
3,442
Ease of Setup
8.0
357
8.6
1,033
Ease of Admin
8.0
302
8.5
784
Quality of Support
8.3
471
8.6
3,075
Has the product been a good partner in doing business?
8.6
300
8.9
774
Product Direction (% positive)
7.5
486
8.8
3,295
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
8
Not enough data
8.0
58
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
10.0
5
Performance Analysis
Not enough data
Not enough data
Not enough data
10.0
6
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
1524
|
Verified
Not enough data
9.2
1657
|
Verified
Not enough data
8.6
1488
|
Verified
Not enough data
8.3
1331
|
Verified
Not enough data
8.8
1601
|
Verified
Not enough data
8.7
752
Not enough data
8.4
671
Repeatability and Reportability
Not enough data
8.7
1424
|
Verified
Not enough data
8.8
1553
|
Verified
Not enough data
8.8
1518
|
Verified
Not enough data
8.3
1275
|
Verified
Not enough data
7.8
601
AI and Automation
Not enough data
8.2
683
Not enough data
8.0
637
Not enough data
8.3
664
Not enough data
7.9
590
Not enough data
7.7
561
Generative AI
Not enough data
7.4
208
Agentic AI - Sales Engagement
Not enough data
7.3
50
Not enough data
7.3
50
Not enough data
7.6
50
Not enough data
7.6
50
Not enough data
7.4
50
Not enough data
7.3
50
Not enough data
7.4
49
Dialing Options
8.9
144
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
6.2
7
Not enough data
Agent Tools
8.8
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.3
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.0
741
|
Verified
Not enough data
8.3
595
|
Verified
Not enough data
8.5
667
|
Verified
Not enough data
8.3
633
Artificial Intelligence - Conversation Intelligence
Not enough data
8.2
591
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
7.7
123
Agentic AI - Conversation Intelligence
Not enough data
6.7
13
Not enough data
7.5
12
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
6.4
12
Not enough data
7.1
12
Not enough data
7.9
12
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Not enough data
Performance
8.8
56
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
230
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.9
169
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
Generative AI
6.2
58
Not enough data
Functions
8.8
256
|
Verified
Not enough data
8.8
256
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
262
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.6
56
Not enough data
8.1
59
Not enough data
8.2
59
Not enough data
7.8
54
Not enough data
8.0
57
Not enough data
7.5
52
Not enough data
7.5
53
CRM Data Enrichment
Not enough data
8.5
55
Not enough data
8.5
56
Not enough data
8.2
49
Not enough data
7.8
48
Not enough data
7.6
48
Account Management
Not enough data
7.9
49
Not enough data
7.8
49
Not enough data
8.0
47
Not enough data
8.1
47
Not enough data
8.3
50
Not enough data
7.7
46
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
101
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
8.0
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.9
17
Not enough data
6.8
17
Not enough data
7.1
17
Incentives
Not enough data
8.1
350
Not enough data
8.2
515
Not enough data
7.3
296
Not enough data
8.5
551
|
Verified
Personalization
Not enough data
8.4
412
Not enough data
8.4
567
|
Verified
Not enough data
8.8
693
|
Verified
Not enough data
8.5
412
|
Verified
Administrative
Not enough data
8.8
663
|
Verified
Not enough data
8.4
568
|
Verified
Not enough data
8.6
561
Agentic AI - Email Tracking
Not enough data
7.0
38
Not enough data
7.5
38
Not enough data
7.4
38
Not enough data
7.1
38
Not enough data
6.7
37
Not enough data
6.7
38
Not enough data
6.7
38
Analytics
Not enough data
8.7
2102
Not enough data
8.6
2047
Not enough data
8.4
1832
Customizations
Not enough data
8.9
2051
Not enough data
9.1
2035
Not enough data
8.8
2045
Not enough data
8.6
1767
Not enough data
9.0
2057
Generative AI
Not enough data
7.4
252
Agentic AI - Sales Analytics
Not enough data
6.9
25
Not enough data
7.5
25
Not enough data
7.2
25
Not enough data
6.9
25
Not enough data
6.9
25
Data Sourcing
Not enough data
7.9
296
Not enough data
8.1
303
Not enough data
7.8
286
Not enough data
8.5
317
Not enough data
8.0
291
Predictive Analytics
Not enough data
8.1
310
Not enough data
8.1
312
Not enough data
7.3
290
Not enough data
7.7
294
Sales Management
Not enough data
8.2
305
Not enough data
7.7
283
Not enough data
8.2
319
Not enough data
9.2
333
Agentic AI - Outbound Call Tracking
6.9
8
6.4
33
7.1
8
6.8
32
Calling
9.0
12
9.0
1592
|
Verified
8.2
11
8.3
1410
8.8
11
8.7
1523
9.0
12
9.0
1668
|
Verified
9.0
12
7.7
37
Contacts
8.2
12
8.8
1682
|
Verified
8.8
10
8.4
1498
|
Verified
8.5
12
8.7
1567
|
Verified
Insights
8.2
12
8.8
1678
8.6
11
8.7
1545
8.8
12
8.5
1274
7.8
12
9.1
1646
|
Verified
7.8
10
8.4
1418
|
Verified
6.9
9
7.3
36
Agentic AI - Sales Coaching
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Training
Not enough data
8.6
590
|
Verified
Not enough data
8.5
585
|
Verified
Not enough data
8.2
492
|
Verified
Not enough data
8.3
494
|
Verified
Feedback
Not enough data
8.8
530
|
Verified
Not enough data
8.6
462
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
8.7
529
|
Verified
Not enough data
8.8
576
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.5
481
|
Verified
Generative AI
Not enough data
8.1
54
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.3
13
Not enough data
8.9
21
Not enough data
9.1
29
Not enough data
8.2
17
Not enough data
8.8
13
Analytics
Not enough data
9.0
25
Not enough data
9.0
12
Not enough data
8.3
11
Not enough data
9.2
17
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
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Agentic AI - AI Agents
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Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Salesloft are categorized as Outbound Call Tracking
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesloft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.4%
Computer Software
33.1%
Information Technology and Services
18.0%
Marketing and Advertising
5.9%
Internet
4.1%
Financial Services
3.9%
Other
35.0%
Alternatives
Discussions
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
can I compare metrics of team members month on month? for example reply rate for individuals and teams over the last 3 months in a graph?
7 Comments
AR
Hi Kat!
There are a couple different ways of getting to this information in SalesLoft. The first place I'd check out is the "Email Leaderboard" panel on...Read more
What is SalesLoft used for?
4 Comments
JM
Developing outreach cadences, organizing outreach, and putting email templates together for outreach purposesRead more
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