Link copied to clipboard

# CiviCRM vs Zoho CRM Comparison - What are their main differences?

Share
[
Export
](/compare/civicrm/zoho-crm/export.csv)

CiviCRMZoho[+ Add Product](#)

Pricing

**CiviCRM**

**$0.00** · CiviCRM

**$15.00** Flat Rate Per Month · CiviCRM Spark

**Zoho CRM**
Free Trial

**Free** · Free Edition

**$23.00** 1 User Per Month · Professional

**$40.00** 1 User Per Month · Enterprise

**$14.00** 1 per user/ per month Per Year · Standard

**$52.00** 1 per user/ per month Per Year · Ultimate

Show more

**Pricing Insights**
from reviews

Perceived Cost

**CiviCRM**
$$$$$

**Zoho CRM**
$$$$$

Average Discount

**CiviCRM**
Not enough reviews yet

**Zoho CRM**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**CiviCRM** 6 months
Based on 100 responses

**Zoho CRM** 6 months
Based on 100 responses

Return on Investment

**CiviCRM** 6 months
Based on 100 responses

**Zoho CRM** 6 months
Based on 100 responses

 ![CiviCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565644/civicrm.svg "CiviCRM")

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**CiviCRM**
Not enough data

**Zoho CRM**

Easy Daily Navigation (153)

Connected Business Tools (104)

Steep Advanced Learning Curve (50)

Slow Loading And Lag (45)

Integrations

**CiviCRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e6fbd3b1d8ff1d11f03880c5fd1d20d5/authorize-net.png "Product Avatar Image")

Authorize.net

](https://www.g2.com/products/authorize-net/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dbca030de92c58dd5a617b2251530c2f/iats-payments.png "Product Avatar Image")

iATS Payments

](https://www.g2.com/products/iats-payments/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1705b85e1cfa571866791ea4a064a3ab/stripe-stripe-payments%282%29.jpg "Product Avatar Image")

Stripe Payments

](https://www.g2.com/products/stripe-stripe-payments/reviews)[
View all
](https://www.g2.com/products/civicrm/integrations)

**Zoho CRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image")

Acuity Scheduling

](https://www.g2.com/products/acuity-scheduling/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image")

Calendly Sales

](https://www.g2.com/products/calendly/reviews)[
View all
](https://www.g2.com/products/zoho-crm/integrations)

Screenshots

**CiviCRM**
 ![CiviCRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/4304/CiviCRM_update-CiviCore-Dashboard_homescreen-en.jpg)

**Zoho CRM**
 ![Zoho CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53683/Predictive-Sales.jpg)

**Ratings**
from reviews

Meets Requirements

**CiviCRM**

**7.8** /10

Based on 40 responses

**Zoho CRM**

**8.4** /10

Based on 2,507 responses

Ease of Use

**CiviCRM**

**6.8** /10

Based on 39 responses

**Zoho CRM**

**8.3** /10

Based on 2,530 responses

Ease of Setup

**CiviCRM**

**5.9** /10

Based on 29 responses

**Zoho CRM**

**8.0** /10

Based on 1,300 responses

Ease of Admin

**CiviCRM**

**7.1** /10

Based on 30 responses

**Zoho CRM**

**8.0** /10

Based on 1,034 responses

Quality of Support

**CiviCRM**

**7.0** /10

Based on 35 responses

**Zoho CRM**

**7.7** /10

Based on 2,298 responses

Has the product been a good partner in doing business?

**CiviCRM**

**7.8** /10

Based on 29 responses

**Zoho CRM**

**8.0** /10

Based on 1,009 responses

Product Direction (% positive)

**CiviCRM**

**8.0** /10

Based on 41 responses

**Zoho CRM**

**8.0** /10

Based on 2,428 responses

**Features**
ratings from reviews

CRM

Not enough data

**8.2** /10

Based on 1,994 responses

CPQ

Not enough data

**7.7** /10

Based on 121 responses

Sales Gamification

Not enough data

**8.7** /10

Based on 75 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

AI Sales Assistant

Not enough data

**8.5** /10

Based on 80 responses

Sales Engagement

Not enough data

**8.2** /10

Based on 170 responses

Quote-to-Cash

Not enough data

**8.4** /10

Based on 56 responses

Customer Journey Mapping

Not enough data

**8.4** /10

Based on 106 responses

Nonprofit CRM

**7.8** /10

Based on 14 responses

Not enough data

Client Portal

Not enough data

**8.7** /10

Based on 89 responses

Lead Capture

Not enough data

**8.5** /10

Based on 44 responses

Lead Scoring

Not enough data

**7.9** /10

Based on 23 responses

Sales Performance Management

Not enough data

**8.3** /10

Based on 198 responses

Email Tracking

Not enough data

**8.0** /10

Based on 161 responses

Sales Analytics

Not enough data

**8.1** /10

Based on 174 responses

Sales Enablement

Not enough data

**7.8** /10

Based on 12 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
88.1%

Mid-Market(51-1000 emp.)
9.5%

Enterprise(\> 1000 emp.)
2.4%

Small-Business(50 or fewer emp.)
88.1%

Mid-Market(51-1000 emp.)
9.5%

Enterprise(\> 1000 emp.)
2.4%

Small-Business(50 or fewer emp.)
61.5%

Mid-Market(51-1000 emp.)
32.5%

Enterprise(\> 1000 emp.)
6.0%

Small-Business(50 or fewer emp.)
61.5%

Mid-Market(51-1000 emp.)
32.5%

Enterprise(\> 1000 emp.)
6.0%

**Reviewers' Industry**

[![CiviCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565644/civicrm.svg "CiviCRM")](https://www.g2.com/products/civicrm/reviews)
CiviCRM

Non-Profit Organization Management
28.6%

Public Relations and Communications
6.1%

Health, Wellness and Fitness
6.1%

Information Technology and Services
6.1%

International Affairs
6.1%

Other
46.9%

[![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")](https://www.g2.com/products/zoho-crm/reviews)
Zoho CRM

Information Technology and Services
16.1%

Computer Software
9.9%

Marketing and Advertising
8.8%

Financial Services
3.6%

Real Estate
3.5%

Other
58.1%

Alternatives

**CiviCRM Alternatives**

 ![Neon CRM](https://images.g2crowd.com/uploads/product/hd_favicon/055c9ab478d704cca7885bcd8db5650d/neon-one-llc-neon-crm.svg "Neon CRM")

[
Neon CRM
](/products/neon-one-llc-neon-crm/reviews)

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

[
Microsoft Dynamics 365 Sales
](/products/dynamics-365-sales/reviews)

**Zoho CRM Alternatives**

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

[
Freshsales
](/products/freshsales/reviews)

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![OnePageCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565605/onepagecrm.svg "OnePageCRM")

[
OnePageCRM
](/products/onepagecrm/reviews)

## CiviCRM vs Zoho CRM

When assessing the two solutions, reviewers found Zoho CRM easier to use, set up, and administer. Reviewers also preferred doing business with Zoho CRM overall.

- Reviewers felt that Zoho CRM meets the needs of their business better than CiviCRM.
- When comparing quality of ongoing product support, reviewers felt that Zoho CRM is the preferred option.
- When assessing product direction, CiviCRM and Zoho CRM received similar ratings from our reviewers.