# CiviCRM Reviews **Vendor:** CiviCRM **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 84 ## About CiviCRM CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents. ## CiviCRM Reviews ### 1. Flexible software that grows with your organization **Rating:** 4.5/5.0 stars **Reviewed by:** Andy B. | Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about CiviCRM?** The ability to scale your database size and user base without negative cost implications. We have over a million records and hundreds of users each month. It's solid from the start, and customizing can be done with the help of the CiviCRM community and the vast extensions available. Search Kit + Form Builder provides a powerful unified UI for searching and reporting, making your CiviCRM data more usable. **What do you dislike about CiviCRM?** An implementation could be overwhelming if your organization lacks a clear view of what it wants. There are multiple ways to approach a solution in Civi, so working with a partner is best to get your implementation off right. You will need to find proper VPS hosting as it is resource intensive. **What problems is CiviCRM solving and how is that benefiting you?** CiviCRM collects data from multiple affiliated organizations into one database, which makes data sharing among our nationwide organization easier to manage. We can provide a stable CRM to all of our affiliates and cleaner data as a result. A user's activity level can vary, so avoiding licensing fees is a big bonus. ### 2. Lots of functionality if you are willing to figure it out **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle B. | Music Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about CiviCRM?** CiviCRM is very customizable and flexible **What do you dislike about CiviCRM?** CiviCRM doesn't have a glossy user interface and can be prone to errors **What problems is CiviCRM solving and how is that benefiting you?** CiviCRM provides an affordable customer management system with the ability to create custom fields and forms ### 3. CiviCRM is a very flexible and powerful system for non profit organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Marianella M. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about CiviCRM?** I like the ability to customize the system, no matter which member types, event requirements or integrations that are present. The open source nature of CiviCRM allows you to tailor the user and staff experience to your liking. **What do you dislike about CiviCRM?** Learning curve can be a bit troublesome for certain instances. Even though it is feature rich, the out of the box integrations that are available are not that many. This requires custom development that could prove challenging for some organizations. However, overcoming this challenge isn't impossible and opens possibilities for a feature rich implementation for complex member organizations. **Recommendations to others considering CiviCRM:** Test it, since it is free, to make sure it meets all requirements. Setup your events, member types, donation requirements before committing. Also, test integrations that are available out of the box. **What problems is CiviCRM solving and how is that benefiting you?** Member management, unlimited records, flexibility for configurations, multiple member levels with custom pricing. The Drupal integration was a key feature to implement CiviCRM, since the requirements for data display in Drupal were needed and views in the CMS enabled this feature very well. Likewise, having the ability to integrate CiviCRM with Drupal Commerce is powerful and beneficial. ### 4. Not for an org without IT or a tech lead **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about CiviCRM?** It's great that it's free and if you know what you're doing I imagine the open-source piece is a benefit. **What do you dislike about CiviCRM?** it's not the most user-friendly. You would need someone on your team who knows what they are doing. **What problems is CiviCRM solving and how is that benefiting you?** If an org has computer support then it provides a free program ### 5. Freely available CRM for NonProfits **Rating:** 4.5/5.0 stars **Reviewed by:** Josh M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about CiviCRM?** Pretty open source - well maintained - powerful - on your own platform - choices on payment processors - CMS platform - really felxiable **What do you dislike about CiviCRM?** No centralized support - updating can provide some challenges **What problems is CiviCRM solving and how is that benefiting you?** Data in one integrated platform - No Mail chimp for this - EventBrite for that etc. ### 6. Clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about CiviCRM?** I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. **What do you dislike about CiviCRM?** It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. **Recommendations to others considering CiviCRM:** It does the job and the price point is a plus but be prepared for a lengthy uptake and training period. **What problems is CiviCRM solving and how is that benefiting you?** This was our company's first CRM so it sure helped us to see how clients interact with our products. ### 7. An extememly flexible CRM for non-profits and care organisations **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie N. | Managing Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2013 **What do you like best about CiviCRM?** CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives. **What do you dislike about CiviCRM?** Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users. **Recommendations to others considering CiviCRM:** Because Civi is open source, some organisations think they can under resource the implementation. Whichever CRM that an organisation implements will always need a significant amount of time and effort to get right, and Civi is no different, so do keep that in mind when implementing Civi. **What problems is CiviCRM solving and how is that benefiting you?** Simplified management ### 8. Great membership platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about CiviCRM?** It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage. **What do you dislike about CiviCRM?** Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought. **What problems is CiviCRM solving and how is that benefiting you?** Tracking ongoing relationships with lots of different types of people and their employers. The ability to segregate these and let some users see details primarily through the website based on their role is really powerful and we use quite a few forms that we've configured to keep some of our users away from the more detailed views of data which keeps things nice and simple for them. ### 9. CiviCRM is great for non-profit organisations to manage their day to day workload. **Rating:** 4.0/5.0 stars **Reviewed by:** Bastiyan R. | Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about CiviCRM?** CiviEvents and memberships takes the spotlight including the possibility to use Discounts and all these are modular services. I love the fact that you can create custom fields without diving in too much to the backend. CiviMail, Scheduled Jobs, Reports are a few more great features to mention. also, I love creating custom forms via profiles **What do you dislike about CiviCRM?** There are a few improvement points I would like to mention 1) User Experience / User Interface This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future 2) Database Design Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends. 3)Marketing and PR needs to follow **Recommendations to others considering CiviCRM:** Read the guide that's applicable to you. Keep your head up and don't forget to join StackOverflow **What problems is CiviCRM solving and how is that benefiting you?** We have solved numerous problems 1) Civi has been used as a Backend System for number of charities 2) A couple of schools are using Civi under our guidance as their booking system ### 10. CIvicrm is good open source system but needs technical support if you are really into it **Rating:** 3.5/5.0 stars **Reviewed by:** sadashiv d. | Senior Software Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about CiviCRM?** 1) It offers good UI, easy to use for admins. 2) Good functionality/features like mailings, membership, contribution, etc. 3) Handles loads of data eg. I have more than 200 thousand contacts in the database of one of my client. 4) Nice package as a open source system. **What do you dislike about CiviCRM?** 1) It needs a good technical person/people to manage it in long run. I speak here about upgrades, you may need a technical person to perform upgrades. 2) If you have a lot of custom development, the development and upgrades need a skilled developer as civicrm has it's own way of doing stuff 3) Few internal apis are not generalized and break (this is at a technical level and the developer have to use workaround with that) **Recommendations to others considering CiviCRM:** You can go for it, just keep customization low and if you are into custom development then you need a good consultant and development team to complete developement and maintain it in long run **What problems is CiviCRM solving and how is that benefiting you?** 1) I mainly use it for tracking contacts and data, it's super easy using the profile form 2) Use memberships for having year rolling memberships and provide offerings. 3) Mailings, have send out bulk mailings like newsletter, etc 4) Contribution pages where we can easiliy accept donations 5) Building custom systems as per client's requirements. ### 11. The Non Profit Vet **Rating:** 3.5/5.0 stars **Reviewed by:** Tameka R. C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about CiviCRM?** The thing I liked best able Civi was is ability to house so much data. I also enjoyed the coding capabilities that were integrated to create unique files for solicitations and mass emails. **What do you dislike about CiviCRM?** Civi appeared to be an older software. You have to be very careful with how you group data especially when planning to do queries and export that data for additional projects. **Recommendations to others considering CiviCRM:** One of the Vet softwares with needed capabilities. Please have someone who values quality operate this software as it can be a bit tedious. **What problems is CiviCRM solving and how is that benefiting you?** Civi CRM takes two to operate. The person completing the project and the software. If you put in Quality data and have a keen attention to detail, you will have a successful experience with this software. Remember that what you put in equates to what you will get out! ### 12. Got the job done but was not the most user-friendly platform **Rating:** 3.0/5.0 stars **Reviewed by:** Elaine H. | Recruitment Consultant - Real Estate Development & Investments, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about CiviCRM?** Consistent - I did not find that it crashed a whole lot **What do you dislike about CiviCRM?** Might have been due to the nature of my job and the population that I was working with but most information was outdated and there were multiple duplicates of the same person in the system. **What problems is CiviCRM solving and how is that benefiting you?** I am maintaining the records of a large group of people as well as matching volunteers to this group of people. The benefit I have obtained is that it keeps track of all of a participation's history in one place and gives me a lot of information in order to how to best serve a participant. ### 13. Civicrm is great tool for surveys, contact management, sending bulk emails, creating (paid) events **Rating:** 4.5/5.0 stars **Reviewed by:** Altaf S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about CiviCRM?** Contact management Custom profiles Mailing Civi Events Surveys **What do you dislike about CiviCRM?** Its UI seems still old school, please make a note i am still using old CIVICRM version, Though through custom templating you can always change look and feel for fields in profile, And if you use CIVICRM extensively with lots of customization then you might need dedicated tech employee for maintenance and development. **Recommendations to others considering CiviCRM:** CivCRM is great tool for contact management, Creating Free/paid events, Surveys, Also you have Bulk Emails and lots of things you can automize using Civicrm **What problems is CiviCRM solving and how is that benefiting you?** Contact management Reporting Bulk Emailing ### 14. Multi-platform support is a plus, upgrades can be painful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2020 **What do you like best about CiviCRM?** Support for Drupal, WordPress, plugin support for multiple platforms through its own extensible API rather than by integrating with the host CMS's API. **What do you dislike about CiviCRM?** Upgrade process is painful and can leave systems broken, partly because it steps through every CiviCRM release (including alpha versions) since the version you're upgrading from (and rollbacks don't always succeed). **Recommendations to others considering CiviCRM:** Plan in advance, back up code and database constantly. When doing custom development, work within its own plugin API as much as possible, rather than e.g. through custom Drupal modules or WordPress plugins. Keep in mind that it uses its own templating system, and develop those templates with the host CMS's theme layer in mind. **What problems is CiviCRM solving and how is that benefiting you?** Integration/sync of CRM contacts with users in the host CMS, event registrations, membership signup/renewal with the ability to alter user permissions based on individual or organization membership status. ### 15. Great Program **Rating:** 4.5/5.0 stars **Reviewed by:** Izzie M. | Environmental Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2020 **What do you like best about CiviCRM?** CiviCRM is extremely easy to use because of its dashboard and how easy it is access different elements. **What do you dislike about CiviCRM?** Logging into the site was slightly hard and I had some technical difficulties. I quickly was able to figure it out. **What problems is CiviCRM solving and how is that benefiting you?** Adding and taking things out of my company's website through the backend. I also was downloading data from different people stored in the system into a spreadsheet. ### 16. Review: CiviCRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2020 **What do you like best about CiviCRM?** Ability to organise an integrated and wide range of company aspects **What do you dislike about CiviCRM?** Appearance makes it a bit intimidating until you're used to working with it **Recommendations to others considering CiviCRM:** My experience of it was very positive. Within a 3-month period, I was able to comfortably learn and adapt to this system. So it's user-friendly. However, I have not used it a couple years and I'm sure some things have changed that I cannot speak to. But if the overall system remains the same, then I would definitely recommend it. **What problems is CiviCRM solving and how is that benefiting you?** Organising company internal and external information ### 17. One of the best CRM system for non profits around the world. **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2020 **What do you like best about CiviCRM?** Feature reach product yet simple to use and maintain. **What do you dislike about CiviCRM?** Somewhat resource hungry. You may require hight capacity server to run the system. **Recommendations to others considering CiviCRM:** One of the best software for non profits around the world to manage their day to day operations. **What problems is CiviCRM solving and how is that benefiting you?** We can manage database of constituents and all surrounding things can be taken care using CiviCRM ### 18. After almost 50 referrals to clients I am still a fan. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2020 **What do you like best about CiviCRM?** Value it provides for my non profit clients is unbeatable and the community is second to none. **What do you dislike about CiviCRM?** Sometimes it can be overwhelming because it offers so much for so little, but this is easily overcome if you are active in the community. **Recommendations to others considering CiviCRM:** Plan first implement second. **What problems is CiviCRM solving and how is that benefiting you?** Big features for low cost. Lots of functionalty. Easy to customize and create your own data points. ### 19. Effective but clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about CiviCRM?** It was easy to add new items to the database. **What do you dislike about CiviCRM?** It could be clunky at times when going through individual data lines. **What problems is CiviCRM solving and how is that benefiting you?** CiviCRM helped me manage a database of customers from an old site. It was a difficult prospect, and at times could be a little clunky. But, it got the job done efficiently and effectively. ### 20. CiviCRM and Drupal work great together **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about CiviCRM?** The integration with a Drupal website made for seamless experience between our content contributors and our volunteer efforts. **What do you dislike about CiviCRM?** The interface sometimes seemed unresponsive. It also seemed to work better with some browsers over others. **What problems is CiviCRM solving and how is that benefiting you?** It really helps with event organization and registrations. It is used to track over 500 group members. Really liked the ability to send out membership reminders and other emails. ### 21. CiviCRM Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about CiviCRM?** The mass emailing feature makes for best communications with our community. **What do you dislike about CiviCRM?** Confusing/busy interface requiring training (not always intuitive). **What problems is CiviCRM solving and how is that benefiting you?** MAss emailing has been a breeze. As a comms worker, this simplifies my ability to reuse templates and contact our community. ### 22. I used CIVI for a nonprofit, it worked ok but was not very user-friendly and not well adapted to us. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about CiviCRM?** The mailing feature was useful and user friendly. Newsletter design also. **What do you dislike about CiviCRM?** I didn't like that it doesn't work well for non-techsavy people like the ones from the NGO where I used it. **What problems is CiviCRM solving and how is that benefiting you?** Newsletters, networking tool, Mailing lists. ### 23. Reliable software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2020 **What do you like best about CiviCRM?** Easy to use interface which makes website updating quick and efficient **What do you dislike about CiviCRM?** Somewhat out dated look when I last used it (2016) **What problems is CiviCRM solving and how is that benefiting you?** Helping to promote adult literacy in Ireland online ### 24. Excellent CRM for nonprofits of all sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Gena D. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about CiviCRM?** Since CiviCRM is modular, it is a very easy software to scale and build onto over time as priorities, needs, and budgets change. There are also exceptional training materials and resources available online for free, allowing end-users a greater ability to teach themselves the platform and learn more about the underlying architecture of the system. **What do you dislike about CiviCRM?** The UI could be improved. Fortunately, thanks to soon-to-be-released Shoreditch theme, it is!! **Recommendations to others considering CiviCRM:** While it is possible to learn and implement CiviCRM on your own, I would recommend you contract with an agency focused on CiviCRM implementation and development. Often, that same organization can provide you with system hosting, ongoing maintenance, and technical support. This ensures you have a stable and well-maintained system longterm, making your initial investment all the more worth it. CiviCRM was developed and is 100% geared towards the needs of nonprofit organizations. The amount that is possible out of the box with CiviCRM, and everything else that can be done with simple to complex customization makes it incredibly competitive and exceptionally affordable when compared to other nonprofit-focused CRMs. **What problems is CiviCRM solving and how is that benefiting you?** I have part of CiviCRM implementation teams for around 15 nonprofits, who have each had between 2,000 and 80,000 contacts. I have seen the software work incredibly and consistently well for basic contact management, small group and mass mailing, membership management, event management and registration, advocacy campaigns, donations, peer-to-peer giving, selling items, and much more. All of these features also integrate well with Drupal and Wordpress websites, giving organizations the power of an integrated system. ### 25. Powerful but not super user-friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Bailey G. | Web Project Manager, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2017 **What do you like best about CiviCRM?** It's very customizable to tailor to each business and it can hold a TON of information. Really, everything you could want to keep track of for client data. It is organized into tabs, which I like, because I find that easy to navigate within a company or contact profile. You're able to give different types of contacts different relationships and make customizable groups for easy searching and reporting. **What do you dislike about CiviCRM?** It's not super user-friendly. It doesn't look great and sometimes it takes me a minute to find the right place to click (a link vs an icon or otherwise). **Recommendations to others considering CiviCRM:** There are probably better looking and easier to use CRM softwares, but this one is just really customizable and so far, there's nothing it can't do for our needs. **What problems is CiviCRM solving and how is that benefiting you?** We keep all of our client data here. Names, businesses, contact information, which of our products they purchased, etc. It's really keeping that customer list and also the historical data for any past customers. The benefits are having everything in one singular place within our website and being able to search and update easily. ### 26. A must-have for nonprofit constituent relations **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara B. | Executive Assistant & Communications, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about CiviCRM?** This is an extremely robust, extensible open-source software **What do you dislike about CiviCRM?** You'll need some experience setting up a plugin/extension (we use WordPress) and database structure **Recommendations to others considering CiviCRM:** If you are tech saavy, take the time to read documentation. If you are not tech saavy, I'd recommend hiring someone or paying for a hosting service that can help you get started. It's super important to set up your database for how you'll want to use it, but also keep it flexible enough so that it can evolve with your constituents' and organization's needs. **What problems is CiviCRM solving and how is that benefiting you?** Maintain current records of constituents and stakeholders as well as track contributions and memberships ### 27. User Friendly but Unsophisticated **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about CiviCRM?** I like the ease of use. Civi is user friendly. **What do you dislike about CiviCRM?** Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc. **What problems is CiviCRM solving and how is that benefiting you?** We use Civi to log donations and event registrations. ### 28. Very flexible, but steep learning curve and requires workarounds **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about CiviCRM?** It isn't shiny and doesn't look good, but it gives you a lot of power to do what you want. We've been able to grow into using CiviCRM on much deeper levels than originally. **What do you dislike about CiviCRM?** Clunky. Queries are sometimes very poorly written and hang up even on simple searches. Bug fixes can be slow or nonexistent if it isn't a considered a priority. **What problems is CiviCRM solving and how is that benefiting you?** Other CRM solutions are pretty expensive when you have more than 100k contacts, but CiviCRM is of course free and not too expensive even when you account for CiviCRM membership, hosting and a consultant. It does everything we need: events, mailings, contribution processing. ### 29. Excellent for Donor Development **Rating:** 4.5/5.0 stars **Reviewed by:** Heather F. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2017 **What do you like best about CiviCRM?** Love how easy this is to customize for our purposes - we mainly use it as a database for donor development. We also use it for tracking donations, running reports, and donor records. **What do you dislike about CiviCRM?** There is a large learning curve, but once you get over that hurdle, it's smooth sailing **Recommendations to others considering CiviCRM:** Expect a steep learning curve and to spend a bit of time making this work for you. But the end result will be more than worth it. It's a fantastic product - can't say enough good about it! **What problems is CiviCRM solving and how is that benefiting you?** We use Civi CRM for donor tracking and development. It has been an amazing tool for us! ### 30. CiviCRM a great tool for NonProfits and Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Gary Z. | President, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about CiviCRM?** No cost for software. A CRM tool that is very good at managing Contacts, Events, and Contributions. Also, it is very easy to customize for a somewhat techie type person. I have very little CMS/PHP programming knowledge and have been able to do a lot CiviCRM right out of the "box". The built in customization tools are very powerful in my opinion. Does more than this of course but these are a few of my favorite things! **What do you dislike about CiviCRM?** Even though it is free... (free like kittens) it does take some technical expertise to really make it hum! Also, it was originally written for the Drupal CMS(Content Management System) and when you implement it inside the WordPress CMS and do some things "outside the box" you may run into more problems than if you are running Civi with Drupal. For example, I had some programmers write some custom code for some of the CiviCRM/WordPress installations and they were not happy with how Civi was written to be optimized for Drupal. Made the programming difficult for them. **Recommendations to others considering CiviCRM:** It is a great tool. Like any other comprehensive CRM tool, hire an implementer to help you. Since you will save $ on the software, use that money towards hiring a consultant or implementer. **What problems is CiviCRM solving and how is that benefiting you?** We have been able to eliminate numerous data "silos"(other applications housing the same data). This has saved organizations money! We moved donations/contributions into CiviCRM, moved Event Planning, moved Volunteer management into CiviCRM. All these applications cost an organization money. Since CiviCRM is "free" in the long run, money was/is saved. ### 31. CiviCRM for web sites **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Internet Presence Manager, Political Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2016 **What do you like best about CiviCRM?** I love that I can create forms for people to sign up (like to volunteer for an organization), can have both free and paid events, can do mass email without extra costs, and can even do memberships (free and paid). If you have an organization where you have employees/volunteers contacting people, you can even keep track of all of that on their record; This allows the next person to know who spoke with them last, what was discussed, if you missed them and left a message, etc. **What do you dislike about CiviCRM?** Sometimes upgrading can be difficult and you end up having to start with a fresh database and import in all your SQL. I also run into issues sometimes and find it difficult to get support for it. **Recommendations to others considering CiviCRM:** I highly recommend this product. It is free to use, although you might need a web designer to help you get it set up and ready to be used. I use it with Drupal, but you can also use it with other CMS systems like WordPress. Once set up, your only costs would be the web server where it is hosted and when you occasionally need a webmaster to make changes, do updates, etc. This could mean savings of hundreds - or thousands - a year when compared to paid services. **What problems is CiviCRM solving and how is that benefiting you?** We use it for a number of tasks: For non-profits and political groups, we collect volunteer information, take online donations, have sign-ups for lawn signs and to endorse the candidate, have sign-ups for free and paid events, and send out bulk email. The ability to do events is great, as you can set up your fundraisers on there and then take money via Paypal, Authorize.net, etc. Many non-profits do their membership programs through CiviCRM as well. For businesses, it's often times used for paid events, memberships, and bulk email. ### 32. Excellent open-source alternative for both small and larger organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Markus J.P. F. | Membership and Communications Coordinator, International Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2015 **What do you like best about CiviCRM?** The combination of a user friendly interface with complete customizability is unrivalled. The community is very supportive and there is a growing network of very competent developers to engage when needed. **What do you dislike about CiviCRM?** With the wide range of organizations using the product, there is always a considerable risk that development focuses in areas that are not of use to your particular organization. This also means that while it provides a broad range of functionality, it is often not able to compete with other specialized products in each and every area (but you of course often have the possibility to integrate the CRM with external service providers) **Recommendations to others considering CiviCRM:** Just because it is open source does not mean it is free - neither to develop nor to deploy. On the deployment side, ensure that you factor in enough working hours to set it up (or employ one of the many competent consultants specializing in this) as well as maintain it. On the development side, it is crucial that you join the membership program - fees are low, and apart from supporting the development you gain a range of benefits. **What problems is CiviCRM solving and how is that benefiting you?** A successful integration between CRM and CMS, as well as LMS, has been possible relatively painlessly without a too large investment. ### 33. CiviCRM is great for non-profits, associations, and advocacy groups **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2015 **What do you like best about CiviCRM?** CiviCRM is a robust, mature, stable product for non-profits of all sizes, with a predictable release cycle for new features. It is very feature rich especially in the areas of fundraising/development, event registrations, memberships, grant administration, online petitions, phone surveys, and bulk email. There is an extensive library of extensions that can be installed like WordPress plugins from inside CiviCRM, and it integrates with major accounting packages like QuickBooks. And it works great with WordPress, Drupal and Joomla! There is a strong eco-system of providers who can customize the product since it is open source. It works well in multi-lingual and non-English installations. **What do you dislike about CiviCRM?** With all the power and flexibility of a system built for enterprise needs, it can be a bit complex to configure when first starting out. Thankfully there is a convenient checklist and sensible defaults. **Recommendations to others considering CiviCRM:** Get a good consultant to help with implementation. **What problems is CiviCRM solving and how is that benefiting you?** JMA Consulting has helped migrate $100M annual giving to CiviCRM as well as consolidated the use of EventBrite, Constant Contact, and a third party donation portal for a charity with a single staff person. CiviCRM provides a full suite of functionality for membership associations and advocacy campaigns. JMA Consulting has special expertise in integrating it with accounting systems; and developing extensions for grants administration, email delivery through MailChimp's Mandrill service, and integration with the phone system for robo-calls, etc. ### 34. CRM for Camp Cooinda Inc. for a decade **Rating:** 4.5/5.0 stars **Reviewed by:** Phil H. | Corrosion Engineer, Utilities, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about CiviCRM?** Open-source, low cost, community focused. There is nothing else that comes close to providing such a well developed solution for community, not-for-profit organisations like ours. **What do you dislike about CiviCRM?** Wish I had more time to implement more of the features and polish up our use of this system. **Recommendations to others considering CiviCRM:** Ensure you select a hosting environment/provider that can fulfill all the requirements specified by CiviCRM. It's advisable to opt for a host that specializes in CiviCRM to ensure they will consistently meet its needs. **What problems is CiviCRM solving and how is that benefiting you?** We have been using CiviCRM as our CRM for a decade but are only now modernizing our processes to online applications for our summer camps. CiviCRM has come a long way in the time we have been using it and is well matched to our needs, including a lot of capability that we have not implemented yet. ### 35. The cost benefit of using CiviCRM becomes very apparent for large organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | President, Account Executive, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2015 **What do you like best about CiviCRM?** CiviCRM is built from the ground up for nonprofits. It handles fundraising, event management, case management, marketing automation and advocacy campaigns effortlessly, right out of the box. This is all great but perhaps the best feature of all is that it integrates tightly with your website if you're using WordPress or Drupal as your website CMS platform. There are some great integration tools for front end elements. In WordPress there is an integration available for Gravity Forms and in Drupal there is an integration for Webforms. Because CiviCRM is open source and has a pretty well documented API it is relatively easy for a developer to integrate it with many other software tools. This makes it a real winner for organizations who need to customize a solution to meet their specific needs. **What do you dislike about CiviCRM?** CiviCRM is not a SAAS solution and it does require some assistance to setup. However, on average, an organization with 100 users would save around $490,000 over 5 years compared to a similar solution from Salesforce so that initial setup cost is pretty quickly offset by the fact that there are no ongoing licensing costs. **Recommendations to others considering CiviCRM:** Spend the time to interview and find the right implementation partner. Ask to speak with their clients to learn how they work with their clients. Geographic proximity isn't necessarily a good reason to pick a partner to help you with your CiviCRM implementation. **What problems is CiviCRM solving and how is that benefiting you?** We implemented the CiviCRM Case tool to manage a member onboarding workflow. With a little customization we automated it to handle the client interactions. This used to take 2 people full time to handle so we were able to save about $130,000 per year through this process improvement. ### 36. CiviCRM good choice for NGO that wants to move! **Rating:** 5.0/5.0 stars **Reviewed by:** Erik H. | Co-founder, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2015 **What do you like best about CiviCRM?** It is a functionally rich CRM with endless possibilities for website integration. It is open source (no license fee) and has a vivid and supportive community. It will suit small and large NGO' s and is especially helpful in fundraising, event management, membership management and mailing. There are a growing number of extensions to enrich the functionality. **What do you dislike about CiviCRM?** It can be a bit complex at first, because of all the possibilities. Thankfully there is a lot of documentation around and good partners to give you a little push. **Recommendations to others considering CiviCRM:** Always remember that CiviCRM is a great instrument to support your ambitions...so make sure you know you are ambitiions before you look at the instrument! **What problems is CiviCRM solving and how is that benefiting you?** We support a growing number of European NGO's with CiviCRM. Most of them are either fundraising, membership organizations, voluntary consulting organisation, political parties and community networks. They run efficient processes supported by CiviCRM which saves them money and allows them to focuys the limited number of resources they have in their core business! ### 37. CiviCRM **Rating:** 5.0/5.0 stars **Reviewed by:** CARLOS M. | Web Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2015 **What do you like best about CiviCRM?** I always recommend CiviCRM to any friends or colleague that work for non-profit organization since it is the best Constituent Relationship Management system available that allow them to build campaign, events registration, contact creation and management with multiple form for fundraising and memberships, contribution etc, Also allow any organization to a robust form of communication with unique features. **What do you dislike about CiviCRM?** the only thing I dislike is the limitation regarding manual submision xml since it is time consuming and the permission so far are not very fine-grained. **Recommendations to others considering CiviCRM:** plan, analyze, and check if meet the requirement for your organization or company **What problems is CiviCRM solving and how is that benefiting you?** one of the business problem that I have solve in CiviCRM is the ability to create a new custom events template that meet the requirement of the organization. ### 38. CiviCRM is a good free option for what it does **Rating:** 3.5/5.0 stars **Reviewed by:** Jeanne C. | Sr. Project Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2015 **What do you like best about CiviCRM?** CiviCRM is great for non-profits who want to have a CRM for gathering donations, event tracking, and memberships. It does all these things out of the box with some configuration through the interface. It is open-source which does mean there is no ongoing subscription fee which is also attractive for non-profits. It also integrates well with Drupal so there is interactivity with their website. **What do you dislike about CiviCRM?** Anytime you want to use CiviCRM outside of how it works, it requires a PHP developer and can be a real pain. This is probably true of every CRM product and organizations need to understand that. The reporting is a bit lacking and it can be complicated to do queries. Also, being open-source you may not get the quality support that you would with a paid product, although the CiviCRM community forums are fairly responsive. **Recommendations to others considering CiviCRM:** I think CiviCRM is good at what it does and should be reviewed to make sure your business can fit with the way it works. Customizing it can be difficult. **What problems is CiviCRM solving and how is that benefiting you?** Typically I recommend CiviCRM for non-profits that need a CRM with integration with Drupal. It is a way for non-profits to collect and track information about their users, from what events they have attended, if they are a member, and how much they have donated. It is geared towards non-profits as opposed to other CRMs. ### 39. Tremendous Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Director of Interactive Media, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2015 **What do you like best about CiviCRM?** Open Source, Integration with Drupal and out-of-box functionality all perfect for associations and nonprofits. **What do you dislike about CiviCRM?** UX could be more consistent (e.g. example some changes, like adding/removing tags, do not require require form submission while others, like adding to group, do. Can be confusing until you learn CiviCRM's quirks. **What problems is CiviCRM solving and how is that benefiting you?** Was able to quickly add event registration and member management over existing Drupal site for an association. ### 40. Great for non-profits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2015 **What do you like best about CiviCRM?** It's dynamic and easily integrated with your website. Truly capable of measuring multiple forms of engagement. A nice community around it as well. **What do you dislike about CiviCRM?** Definitely needed to outsource actually configuring and customizing the platform, so did have costs associated with it in that respect (as well as maintaining updates and backups). **What problems is CiviCRM solving and how is that benefiting you?** Having event registrations, email and donations in a single system, as well as ability to integrate with website ### 41. Worst CRM **Rating:** 0.0/5.0 stars **Reviewed by:** Lesley S. | Director of Marketing, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2015 **What do you like best about CiviCRM?** Not a thing, we had no one to train us on this program, there was no help support, and it caused many errors in our database. **What do you dislike about CiviCRM?** Not intuitive No support personnel Horrible interface Buggy **Recommendations to others considering CiviCRM:** Switch immediately. **What problems is CiviCRM solving and how is that benefiting you?** I used this at a previous job and it was horrible. ### 42. Sending group mailings monthly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2015 **What do you like best about CiviCRM?** Easy to embed photos and link and videos. **What do you dislike about CiviCRM?** The fonts and some of the formatting is not user friendly. **What problems is CiviCRM solving and how is that benefiting you?** Sharing our work with the public and managing a large distribution list. ### 43. Nonprofit-focused CRM with excellent online integration **Rating:** 4.5/5.0 stars **Reviewed by:** Eliet H. | Development Director, Fund-Raising **Reviewed Date:** May 30, 2013 **What do you like best about CiviCRM?** CiviCRM is designed to strengthen the capacity of nonprofit organizations to do their work. In a field dominated by mega corps that sometimes treat nonprofits as an afterthought, CiviCRM stands out. CiviCRM encourages collaboration and community contribution, and everything that goes into Civi helps strengthen the nonprofit sector. Plus, Civi is a great contact management tool and has very strong online integration with our website (in Drupal). My organization needed a CRM that offered online contribution pages, event registration pages, and personal fundraising pages, and Civi offers all of those in a way that integrates very cleanly with the database. CiviCRM is highly customizable, so we've been able to set up many data structures that best fit our strategies. Finally, CiviCRM is progressing in leaps and bounds. Every release brings tremendous improvements that make life easier for users like me. **What do you dislike about CiviCRM?** Civi's tools for searching and reporting on data aren't as sophisticated as I've experienced in Raiser's Edge -- while it's easy to customize the way data is stored in your database, it's not very easy to customize searching & reporting criteria and results. And as I said above, Civi is driven by nonprofits ... which means there's never enough money to go around :) If you have a problem, you can't just file a ticket and wait for it to be fixed. Instead, you have to search the forums, read the documentation, ask around, hire a consultant, and/or build community support for implementing a new solution. Fortunately, the Civi community encourages this kind of participation -- but you need to be prepared to spend this extra time to make the system work best for you. **Recommendations to others considering CiviCRM:** Take the time to find out what Civi can do out of the box, what's easy to customize, and what requires a developer to customize. ### 44. A Fantastic Solution for Online Member Management **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Partner/Owner, Internet **Reviewed Date:** May 13, 2013 **What do you like best about CiviCRM?** CiviCRM has a powerful toolset for managing membership organizations. It allows for unlimited contact types that may be suppliers, members, employers or administrators and staff. Key features where CiviCRM excels are: 1) Reporting 2) Importing/Exporting 3) Seamless integration with Drupal host websites 4) Built in email communications & newsletter management 5) Event management 6) Membership management 7) Very helpful online community **What do you dislike about CiviCRM?** With CiviCRM there is a learning curve but then again there is a learning curve for every complex business tool. If you intend to make CiviCRM your tool of choice, you will need to invest time learning it and keeping on top of the changes that occur when there are updates, both major and minor. **Recommendations to others considering CiviCRM:** CiviCRM can be downloaded and installed with relative ease. I would suggest installing a copy of it coupled to a bare bones Drupal site and install CiviCRM with the sample data to get a good idea of how it works and the tools that are available. Also have a look at the new CiviCRM Cookbook at Packt Publishing. It is due out something this month (May/2013) and is a very good book for getting started and performing real world CRM tasks: http://www.packtpub.com/civicrm-cookbook/book ### 45. CiviCRM is a fantastic CRM choice for Non-Profits **Rating:** 4.5/5.0 stars **Reviewed by:** Craig S. | Digital Media Manager, Broadcast Media, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2013 **What do you like best about CiviCRM?** CiviCRM is reliable, clear, intuitive and free. CiviCRM is the rare organization that values the worlds of open source and non-profits while maintaining a commitment to the ethos of both. Civi attracts developers and users by being friendly and accessible as both a software solution and an organization. This sensibility extends to responsive and eager help, on the forums, by email and at conferences - it feels like a true community of users. It's a pleasure to use tools made this way, which softens the frustrations that inevitable with Open source software. **What do you dislike about CiviCRM?** Because CiviCRM can do so much, there's a tendency for new users to overreach, or conversely ignore many options. Error messages can occasionally be frustrating to resolve, and while the support network is good it's not like a vendor based solution - though much cheaper as a result. **Recommendations to others considering CiviCRM:** CiviCRM is largely ready to go upon installation, you just need to configure settings for your organization which are much quicker to do if you hire someone knowledgable who can also train you and your userbase. It's worth retaining such an expert for subsequent database upgrades and troubleshooting. ### 46. Not just for the non-profit sector **Rating:** 5.0/5.0 stars **Reviewed by:** Graham M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2013 **What do you like best about CiviCRM?** It's an open source product allowing users to fully customise it to meet their needs, and it has a strong and helpful community of developers and users always ready to lend a hand. **What do you dislike about CiviCRM?** Not too much. If anything I would probably say that in terms of the development of the product there may be too much of an emphasis on implementing new features rather than honing existing features for ease of use and performance. **Recommendations to others considering CiviCRM:** Whilst the software is free to download and use, which is a major plus point especially for smaller organisations for whom per-seat licenses and suchlike can be prohibitively expensive, getting this tool set up right for your organisation is a significant chunk of work, so you may want to work with a professional implementor/trainer who can take the strain and smooth the path to a successful implementation. ### 47. Amazing free CRM system for not-for-profits (and more) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 22, 2013 **What do you like best about CiviCRM?** CiviCRM is free and open source product created for not-for-profit organizations to address the need for professional CRM system. CiviCRM grows with the community, with each new release (every few months) getting more and more amazing features that support every day operations of not-for-profits. CiviCRM contains "modules" like Contacts management (with multiple address types, communications preferences, relationships between contacts, tracking of communication between staff and constituents, custom fields as per each NFP needs), Event management (with online payments, receipts, name badges, automatic reminders, discounts etc.), Mass-mailing and newsletter delivery management (with customizable delivery groups and look and feel of the emails), Membership management (with online renewals, automatic reminders, online payments), Grants management, Donations/Fundraising/Pledges management (with online payments and multiple permissions levels), and Reports to report on all collected data. **What do you dislike about CiviCRM?** A lot of great features are a bit hidden and not widely known so reading documentation and/or contacting developers who implemented CiviCRM in the past may be required for some setup. **Recommendations to others considering CiviCRM:** Read intro to CiviCRM on http://book.civicrm.org to get to know CiviCRM and see what you can do with it. Decide what CiviCRM features you will use and then configure or have someone to configure CiviCRM so that the system is adjusted to your needs. Prepare for migration by collecting your existing data (paper, spreadsheets, other systems) and take your time importing it to CiviCRM so that you eliminate potential duplicates up front. When in doubt, contact CiviCRM professional for help (http://civicrm.org/what/experts) so that you get most out of this system. And remember, because this is an open source system, it gets better every day - and you can also make it better by participating in Make It Happen campaigns (http://civicrm.org/mih) ### 48. CiviCRM is like owning a bike vs renting one, and sharing with friends vs talking to a phone tree. **Rating:** 5.0/5.0 stars **Reviewed by:** Kellie B. | Fundraising Consultant, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2013 **What do you like best about CiviCRM?** CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning we can integrate absolutely anything with it. When we wanted to host a campaign that could scale quickly and indefinitely, we could. Because of CiviCRM, EFF helped community members send over one million emails to Congress in a matter of hours, completely derailing their attempts to pass the Stop Online Piracy Act. When we wanted to accepted donations in Bitcoin, we could. **What do you dislike about CiviCRM?** EFF has one of the largest databases using CiviCRM (and some of the craziest ideas about what we can do with it). At first, we found it slow to return search results, but our developers and core team worked on improvements that would help us and other organizations scale. **Recommendations to others considering CiviCRM:** Reach out to one of the users listed at civicrm.org/ambassadors. This is a directory of CiviCRM users who volunteer their time to answer questions anyone might have about the platform. Many of us are also eager to help our peers at other organizations solve CRM problems, like how to best structure our data, recommend consultants, and customize CiviCRM to meet our needs. Since these are really tough problems, and someone who has answered them at least once will be far more efficient at implementing or migrating an organization's database, I also recommend that anyone considering CiviCRM work with one of the many kind and incredibly skilled consultants at civicrm.org/what/experts. ### 49. Great affordable CRM for nonprofits - can be customized - keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret T. | Membership & Development Coordinator, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2013 **What do you like best about CiviCRM?** CiviCRM is a web-based CRM that integrates with Drupal, allows online donation, membership and event registration processing, mass mailings and easy customization. Being open source, it's cost-effective for our limited resources, which go into a good Civi consultant, upgrades and in-house training. It's good to control our own data and know that the software keeps being developed by an active and lively community. An open source community aligns well with nonprofit missions, needs and realities. **What do you dislike about CiviCRM?** At first, the learning curve was challenging. Because Civi offers many options, there is some complexity. I've been impressed with the upgrades - the added features have been helpful - but they do require one to keep learning and keep training others. Again, the key is a good Civi developer/implementor who keeps up with these developments. **Recommendations to others considering CiviCRM:** Work with a developer who works with Civi regularly, not just Drupal. Quality technical support and training is essential. Be sure they do a needs assessment - they need to understand your workflow and you need to know how Civi can improve it. Work with a demo or development site to understand Civi. Clean your data and do a test import before doing the main data import. Start with what you know you need instead of everything you might want. Be cautious about customizing things too much. ### 50. Easy to set up, powerful business administration for not for profits **Rating:** 5.0/5.0 stars **Reviewed by:** Tony H. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2013 **What do you like best about CiviCRM?** Out of the box it does almost everything an organization wants. It manages contacts, communications, memberships, events, payments, casework and a whole load more. Combined with a suitable CMS - and here I would recommend Drupal - CiviCRM should be a consideration for any organization that seeks an integrated solition. **What do you dislike about CiviCRM?** CiviCRM is a fully features system that does almost everything out of the box. It is hard to add in novel features unless you have quite advanced coding skills. Having said that, the CiviCRM community funds feature development so if there is anything that is missing you will often find a project there waiting for funding. **Recommendations to others considering CiviCRM:** Make sure that your CiviCM project is led and championed at the highest level in your organization, otherwise it will fail. Make sure that your existing data is clean and in a form that can be imported into CiviCRM. This takes longer than you think. ## CiviCRM Discussions - [Are there any courses available to help non-current-users become more familiar with the system?](https://www.g2.com/discussions/26017-are-there-any-courses-available-to-help-non-current-users-become-more-familiar-with-the-system) - 1 comment, 1 upvote - [Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?](https://www.g2.com/discussions/civicrm-with-erp-accounting) - 2 comments, 2 upvotes - [View CiviCRM pricing details and edition comparison](https://www.g2.com/products/civicrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A32%3A02+-0500&secure%5Bsession_id%5D=cbd57582-6db2-48e2-97bf-ac6caec97fb6&secure%5Btoken%5D=2340dd03c8813af9c07aaa06e926b9b27983839ba633f92ab53e3bbde966d8fa&format=llm_user) ## CiviCRM Features **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top CiviCRM Alternatives - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (415 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (874 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (618 reviews)