CiviCRM Reviews & Product Details

The ability to scale your database size and user base without negative cost implications. We have over a million records and hundreds of users each month. It's solid from the start, and customizing can be done with the help of the CiviCRM community and the vast extensions available. Search Kit + Form Builder provides a powerful unified UI for searching and reporting, making your CiviCRM data more usable. Review collected by and hosted on G2.com.

An implementation could be overwhelming if your organization lacks a clear view of what it wants. There are multiple ways to approach a solution in Civi, so working with a partner is best to get your implementation off right. You will need to find proper VPS hosting as it is resource intensive. Review collected by and hosted on G2.com.

CiviCRM is very customizable and flexible Review collected by and hosted on G2.com.

CiviCRM doesn't have a glossy user interface and can be prone to errors Review collected by and hosted on G2.com.

I like the ability to customize the system, no matter which member types, event requirements or integrations that are present. The open source nature of CiviCRM allows you to tailor the user and staff experience to your liking. Review collected by and hosted on G2.com.

Learning curve can be a bit troublesome for certain instances. Even though it is feature rich, the out of the box integrations that are available are not that many. This requires custom development that could prove challenging for some organizations. However, overcoming this challenge isn't impossible and opens possibilities for a feature rich implementation for complex member organizations. Review collected by and hosted on G2.com.

It's great that it's free and if you know what you're doing I imagine the open-source piece is a benefit. Review collected by and hosted on G2.com.

it's not the most user-friendly. You would need someone on your team who knows what they are doing. Review collected by and hosted on G2.com.

Pretty open source - well maintained - powerful - on your own platform - choices on payment processors - CMS platform - really flexible Review collected by and hosted on G2.com.

No centralized support - updating can provide some challenges Review collected by and hosted on G2.com.

I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. Review collected by and hosted on G2.com.

It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. Review collected by and hosted on G2.com.

CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations than equivalent CRMs and case management tools. One of the most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost than other fundraising database alternatives. Review collected by and hosted on G2.com.

Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users. Review collected by and hosted on G2.com.

It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage. Review collected by and hosted on G2.com.

Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought. Review collected by and hosted on G2.com.

CiviEvents and memberships take the spotlight, including the possibility to use Discounts, and all these are modular services. I love the fact that you can create custom fields without diving too much into the backend. CiviMail, Scheduled Jobs, and Reports are a few more great features to mention. Also, I love creating custom forms via profiles. Review collected by and hosted on G2.com.

There are a few improvement points I would like to mention

1) User Experience / User Interface

This is one area Civi really needs to focus on. User Interfaces have come a long way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP, Civi won't have a future.

2) Database Design

Custom Fields in the Database save the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends.

3) Marketing and PR needs to follow Review collected by and hosted on G2.com.

1) It offers good UI, easy to use for admins. 2) Good functionality/features like mailings, membership, contribution, etc. 3) Handles loads of data eg. I have more than 200 thousand contacts in the database of one of my client. 4) Nice package as a open source system. Review collected by and hosted on G2.com.

1) It needs a good technical person/people to manage it in long run. I speak here about upgrades, you may need a technical person to perform upgrades. 2) If you have a lot of custom development, the development and upgrades need a skilled developer as civicrm has it's own way of doing stuff 3) Few internal apis are not generalized and break (this is at a technical level and the developer have to use workaround with that) Review collected by and hosted on G2.com.