CiviCRM Reviews & Product Details

CiviCRM Overview

What is CiviCRM?

CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents.

CiviCRM Details
Website
Product Description

CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents.

How do you position yourself against your competitors?

CiviCRM is the leading open source CRM designed from the ground up for non-profits, membership, faith-based, educational and other civic-minded organizations. Providing an integrated solution to more than 10,000 organizations for contact management, fundraising, events, e-communications, case management and more, CiviCRM integrates tightly with the leading web content management systems, enabling seamless flow of data between your website and your CRM. Organizations choose CiviCRM because they value owning their own data, eliminating license fees, and leveraging the innovations of a vibrant ecosystem of implementers and developers. CiviCRM is translated into more than 25 languages and supported by teams of experts around the world. A CRM that does a world of good - CiviCRM will empower your organization to reach and exceed your goals.


Seller Details
Seller
CiviCRM
Company Website
Year Founded
2005
HQ Location
San Francisco, CA
Twitter
@civicrm
3,246 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®

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CiviCRM Reviews

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IT and Interactive Media Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage. Review collected by and hosted on G2.com.

What do you dislike?

Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking ongoing relationships with lots of different types of people and their employers. The ability to segregate these and let some users see details primarily through the website based on their role is really powerful and we use quite a few forms that we've configured to keep some of our users away from the more detailed views of data which keeps things nice and simple for them. Review collected by and hosted on G2.com.

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Full Stack Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

CiviEvents and memberships takes the spotlight including the possibility to use Discounts and all these are modular services. I love the fact that you can create custom fields without diving in too much to the backend. CiviMail, Scheduled Jobs, Reports are a few more great features to mention. also, I love creating custom forms via profiles Review collected by and hosted on G2.com.

What do you dislike?

There are a few improvement points I would like to mention

1) User Experience / User Interface

This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future

2) Database Design

Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends.

3)Marketing and PR needs to follow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read the guide that's applicable to you. Keep your head up and don't forget to join StackOverflow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved numerous problems

1) Civi has been used as a Backend System for number of charities

2) A couple of schools are using Civi under our guidance as their booking system Review collected by and hosted on G2.com.

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Senior Software Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

1) It offers good UI, easy to use for admins.

2) Good functionality/features like mailings, membership, contribution, etc.

3) Handles loads of data eg. I have more than 200 thousand contacts in the database of one of my client.

4) Nice package as a open source system. Review collected by and hosted on G2.com.

What do you dislike?

1) It needs a good technical person/people to manage it in long run. I speak here about upgrades, you may need a technical person to perform upgrades.

2) If you have a lot of custom development, the development and upgrades need a skilled developer as civicrm has it's own way of doing stuff

3) Few internal apis are not generalized and break (this is at a technical level and the developer have to use workaround with that) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can go for it, just keep customization low and if you are into custom development then you need a good consultant and development team to complete developement and maintain it in long run Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1) I mainly use it for tracking contacts and data, it's super easy using the profile form

2) Use memberships for having year rolling memberships and provide offerings.

3) Mailings, have send out bulk mailings like newsletter, etc

4) Contribution pages where we can easiliy accept donations

5) Building custom systems as per client's requirements. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The thing I liked best able Civi was is ability to house so much data. I also enjoyed the coding capabilities that were integrated to create unique files for solicitations and mass emails. Review collected by and hosted on G2.com.

What do you dislike?

Civi appeared to be an older software. You have to be very careful with how you group data especially when planning to do queries and export that data for additional projects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the Vet softwares with needed capabilities. Please have someone who values quality operate this software as it can be a bit tedious. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Civi CRM takes two to operate. The person completing the project and the software. If you put in Quality data and have a keen attention to detail, you will have a successful experience with this software. Remember that what you put in equates to what you will get out! Review collected by and hosted on G2.com.

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Recruitment Consultant - Real Estate Development & Investments
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Consistent - I did not find that it crashed a whole lot Review collected by and hosted on G2.com.

What do you dislike?

Might have been due to the nature of my job and the population that I was working with but most information was outdated and there were multiple duplicates of the same person in the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am maintaining the records of a large group of people as well as matching volunteers to this group of people. The benefit I have obtained is that it keeps track of all of a participation's history in one place and gives me a lot of information in order to how to best serve a participant. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Contact management

Custom profiles

Mailing

Civi Events

Surveys Review collected by and hosted on G2.com.

What do you dislike?

Its UI seems still old school, please make a note i am still using old CIVICRM version, Though through custom templating you can always change look and feel for fields in profile, And if you use CIVICRM extensively with lots of customization then you might need dedicated tech employee for maintenance and development. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

CivCRM is great tool for contact management, Creating Free/paid events, Surveys, Also you have Bulk Emails and lots of things you can automize using Civicrm Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact management

Reporting

Bulk Emailing Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Support for Drupal, WordPress, plugin support for multiple platforms through its own extensible API rather than by integrating with the host CMS's API. Review collected by and hosted on G2.com.

What do you dislike?

Upgrade process is painful and can leave systems broken, partly because it steps through every CiviCRM release (including alpha versions) since the version you're upgrading from (and rollbacks don't always succeed). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan in advance, back up code and database constantly. When doing custom development, work within its own plugin API as much as possible, rather than e.g. through custom Drupal modules or WordPress plugins. Keep in mind that it uses its own templating system, and develop those templates with the host CMS's theme layer in mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integration/sync of CRM contacts with users in the host CMS, event registrations, membership signup/renewal with the ability to alter user permissions based on individual or organization membership status. Review collected by and hosted on G2.com.

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Environmental Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

CiviCRM is extremely easy to use because of its dashboard and how easy it is access different elements. Review collected by and hosted on G2.com.

What do you dislike?

Logging into the site was slightly hard and I had some technical difficulties. I quickly was able to figure it out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adding and taking things out of my company's website through the backend. I also was downloading data from different people stored in the system into a spreadsheet. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to organise an integrated and wide range of company aspects Review collected by and hosted on G2.com.

What do you dislike?

Appearance makes it a bit intimidating until you're used to working with it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My experience of it was very positive. Within a 3-month period, I was able to comfortably learn and adapt to this system. So it's user-friendly. However, I have not used it a couple years and I'm sure some things have changed that I cannot speak to. But if the overall system remains the same, then I would definitely recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organising company internal and external information Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Feature reach product yet simple to use and maintain. Review collected by and hosted on G2.com.

What do you dislike?

Somewhat resource hungry. You may require hight capacity server to run the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the best software for non profits around the world to manage their day to day operations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can manage database of constituents and all surrounding things can be taken care using CiviCRM Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Value it provides for my non profit clients is unbeatable and the community is second to none. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it can be overwhelming because it offers so much for so little, but this is easily overcome if you are active in the community. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan first implement second. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Big features for low cost.

Lots of functionalty.

Easy to customize and create your own data points. Review collected by and hosted on G2.com.

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CH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was easy to add new items to the database. Review collected by and hosted on G2.com.

What do you dislike?

It could be clunky at times when going through individual data lines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CiviCRM helped me manage a database of customers from an old site. It was a difficult prospect, and at times could be a little clunky. But, it got the job done efficiently and effectively. Review collected by and hosted on G2.com.

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CH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The integration with a Drupal website made for seamless experience between our content contributors and our volunteer efforts. Review collected by and hosted on G2.com.

What do you dislike?

The interface sometimes seemed unresponsive. It also seemed to work better with some browsers over others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It really helps with event organization and registrations. It is used to track over 500 group members. Really liked the ability to send out membership reminders and other emails. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The mass emailing feature makes for best communications with our community. Review collected by and hosted on G2.com.

What do you dislike?

Confusing/busy interface requiring training (not always intuitive). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MAss emailing has been a breeze. As a comms worker, this simplifies my ability to reuse templates and contact our community. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The mailing feature was useful and user friendly. Newsletter design also. Review collected by and hosted on G2.com.

What do you dislike?

I didn't like that it doesn't work well for non-techsavy people like the ones from the NGO where I used it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Newsletters, networking tool, Mailing lists. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy to use interface which makes website updating quick and efficient Review collected by and hosted on G2.com.

What do you dislike?

Somewhat out dated look when I last used it (2016) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping to promote adult literacy in Ireland online Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. Review collected by and hosted on G2.com.

What do you dislike?

It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It does the job and the price point is a plus but be prepared for a lengthy uptake and training period. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This was our company's first CRM so it sure helped us to see how clients interact with our products. Review collected by and hosted on G2.com.

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Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Since CiviCRM is modular, it is a very easy software to scale and build onto over time as priorities, needs, and budgets change. There are also exceptional training materials and resources available online for free, allowing end-users a greater ability to teach themselves the platform and learn more about the underlying architecture of the system. Review collected by and hosted on G2.com.

What do you dislike?

The UI could be improved. Fortunately, thanks to soon-to-be-released Shoreditch theme, it is!! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While it is possible to learn and implement CiviCRM on your own, I would recommend you contract with an agency focused on CiviCRM implementation and development. Often, that same organization can provide you with system hosting, ongoing maintenance, and technical support. This ensures you have a stable and well-maintained system longterm, making your initial investment all the more worth it. CiviCRM was developed and is 100% geared towards the needs of nonprofit organizations. The amount that is possible out of the box with CiviCRM, and everything else that can be done with simple to complex customization makes it incredibly competitive and exceptionally affordable when compared to other nonprofit-focused CRMs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have part of CiviCRM implementation teams for around 15 nonprofits, who have each had between 2,000 and 80,000 contacts. I have seen the software work incredibly and consistently well for basic contact management, small group and mass mailing, membership management, event management and registration, advocacy campaigns, donations, peer-to-peer giving, selling items, and much more. All of these features also integrate well with Drupal and Wordpress websites, giving organizations the power of an integrated system. Review collected by and hosted on G2.com.

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Web Project Manager
Renewables & Environment
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's very customizable to tailor to each business and it can hold a TON of information. Really, everything you could want to keep track of for client data. It is organized into tabs, which I like, because I find that easy to navigate within a company or contact profile. You're able to give different types of contacts different relationships and make customizable groups for easy searching and reporting. Review collected by and hosted on G2.com.

What do you dislike?

It's not super user-friendly. It doesn't look great and sometimes it takes me a minute to find the right place to click (a link vs an icon or otherwise). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are probably better looking and easier to use CRM softwares, but this one is just really customizable and so far, there's nothing it can't do for our needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We keep all of our client data here. Names, businesses, contact information, which of our products they purchased, etc. It's really keeping that customer list and also the historical data for any past customers. The benefits are having everything in one singular place within our website and being able to search and update easily. Review collected by and hosted on G2.com.

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Executive Assistant & Communications
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is an extremely robust, extensible open-source software Review collected by and hosted on G2.com.

What do you dislike?

You'll need some experience setting up a plugin/extension (we use WordPress) and database structure Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are tech saavy, take the time to read documentation. If you are not tech saavy, I'd recommend hiring someone or paying for a hosting service that can help you get started. It's super important to set up your database for how you'll want to use it, but also keep it flexible enough so that it can evolve with your constituents' and organization's needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maintain current records of constituents and stakeholders as well as track contributions and memberships Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of use. Civi is user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Civi to log donations and event registrations. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It isn't shiny and doesn't look good, but it gives you a lot of power to do what you want. We've been able to grow into using CiviCRM on much deeper levels than originally. Review collected by and hosted on G2.com.

What do you dislike?

Clunky. Queries are sometimes very poorly written and hang up even on simple searches. Bug fixes can be slow or nonexistent if it isn't a considered a priority. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Other CRM solutions are pretty expensive when you have more than 100k contacts, but CiviCRM is of course free and not too expensive even when you account for CiviCRM membership, hosting and a consultant. It does everything we need: events, mailings, contribution processing. Review collected by and hosted on G2.com.

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Accountant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Love how easy this is to customize for our purposes - we mainly use it as a database for donor development. We also use it for tracking donations, running reports, and donor records. Review collected by and hosted on G2.com.

What do you dislike?

There is a large learning curve, but once you get over that hurdle, it's smooth sailing Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Expect a steep learning curve and to spend a bit of time making this work for you. But the end result will be more than worth it. It's a fantastic product - can't say enough good about it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Civi CRM for donor tracking and development. It has been an amazing tool for us! Review collected by and hosted on G2.com.

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President
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

No cost for software. A CRM tool that is very good at managing Contacts, Events, and Contributions. Also, it is very easy to customize for a somewhat techie type person. I have very little CMS/PHP programming knowledge and have been able to do a lot CiviCRM right out of the "box". The built in customization tools are very powerful in my opinion. Does more than this of course but these are a few of my favorite things! Review collected by and hosted on G2.com.

What do you dislike?

Even though it is free... (free like kittens) it does take some technical expertise to really make it hum! Also, it was originally written for the Drupal CMS(Content Management System) and when you implement it inside the WordPress CMS and do some things "outside the box" you may run into more problems than if you are running Civi with Drupal. For example, I had some programmers write some custom code for some of the CiviCRM/WordPress installations and they were not happy with how Civi was written to be optimized for Drupal. Made the programming difficult for them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great tool. Like any other comprehensive CRM tool, hire an implementer to help you. Since you will save $ on the software, use that money towards hiring a consultant or implementer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to eliminate numerous data "silos"(other applications housing the same data). This has saved organizations money! We moved donations/contributions into CiviCRM, moved Event Planning, moved Volunteer management into CiviCRM. All these applications cost an organization money. Since CiviCRM is "free" in the long run, money was/is saved. Review collected by and hosted on G2.com.

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CiviCRM Categories on G2