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Compare Chatbot Builder AI and Drift 
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At a Glance
Market Segments
Small-Business (98.1% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Free
Starting at $2,500.00 Per Month
Chatbot Builder AI
Star Rating
(53)5.0 out of 5
Market Segments
Small-Business (98.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansDrift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Chatbot Builder AI, while strong in customization, does not match this level of live chat performance.
- Reviewers mention that Chatbot Builder AI shines in its quality of support, achieving a perfect score of 10.0, with users on G2 highlighting the responsiveness and helpfulness of the support team. Drift, while still good at 8.8, does not reach the same level of user satisfaction in this area.
- G2 users note that Chatbot Builder AI offers a free entry-level price, making it highly accessible for small businesses, whereas Drift's starting price of $2,500.00 is a significant barrier for many potential users, particularly in the small business segment.
- Users say that Drift's integration capabilities, particularly with Salesforce, score an 8.0, which is beneficial for users looking for CRM integration. However, Chatbot Builder AI outperforms in overall integrations with a score of 9.9, making it a more versatile choice for businesses needing multiple integrations.
- Reviewers mention that Chatbot Builder AI's customization options for responses score a remarkable 9.9, allowing for tailored user interactions. Drift, while offering customization, scores lower at 8.2, indicating less flexibility in this area.
- Users on G2 report that Drift's product direction is rated at 8.9, indicating a solid roadmap for future improvements, but Chatbot Builder AI's perfect score of 10.0 suggests a more robust commitment to evolving its features based on user feedback.
Pricing
Entry-Level Pricing
Chatbot Builder AI
Free Sandbox: Experience the Power of AI Chatbots
Free
Get started with our FREE FOREVER SANDBOX and capture up to 25 leads at no cost! Experience unlimited use of a free sandbox account, perfect for testing and exploring the capabilities of our AI chatbot platform.
- No Credit Card Required: Start your journey without any financial commitment.
- Up to 25 Leads: Capture valuable leads and witness the impact of AI chatbots on your business.
- Unlimited Use: Explore the platform's features and functionalities to your heart's content.
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Chatbot Builder AI
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.9
35
8.7
1,017
Ease of Use
9.8
41
8.7
1,030
Ease of Setup
9.6
36
8.4
507
Ease of Admin
9.9
24
8.5
473
Quality of Support
10.0
35
8.8
938
Has the product been a good partner in doing business?
10.0
24
8.9
472
Product Direction (% positive)
10.0
36
8.9
995
Features by Category
Messenger
Not enough data
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Channels
Not enough data
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Customers
Not enough data
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Sales Analysis
Not enough data
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Generative AI
Not enough data
7.5
88
Not enough data
7.6
86
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.9
35
8.2
281
9.8
35
8.3
269
10.0
35
8.5
304
9.8
35
8.1
274
9.7
35
8.0
229
Platform
9.8
35
8.9
310
9.9
35
8.4
292
9.7
35
8.4
276
9.6
35
8.1
282
9.6
34
7.9
241
9.8
35
8.4
262
9.8
35
8.2
287
Generative AI
9.9
33
7.7
85
9.6
33
7.7
83
Conversational Platform
Not enough data
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Generative AI
Not enough data
8.0
32
Not enough data
7.8
32
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Communication
Not enough data
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Internal Use
Not enough data
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatbot Builder AI and Drift are categorized as Chatbots
Unique Categories
Chatbot Builder AI has no unique categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Chatbot Builder AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
42.3%
Consulting
11.5%
Information Technology and Services
5.8%
Computer Software
5.8%
Medical Practice
3.8%
Other
30.8%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Discussions
Chatbot Builder AI has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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