G2 reviewers report that Birdeye excels in user satisfaction, boasting a higher overall rating compared to SAP Engagement Cloud. Users appreciate Birdeye's ability to consolidate reviews into a single platform, enhancing their online reputation management.
Users say that SAP Engagement Cloud offers robust campaign support through features like push notifications and automation programs. Reviewers highlight its intelligent design and effective personalization capabilities, making it a strong choice for marketing automation.
According to verified reviews, Birdeye shines in ease of use and setup, with many users noting a seamless onboarding experience. This contrasts with SAP Engagement Cloud, where some users have mentioned challenges in configuration and setup.
Reviewers mention that SAP Engagement Cloud provides powerful automation features, such as event-triggered workflows and AI-driven insights, which help in personalizing customer journeys effectively. However, Birdeye's automation capabilities are also well-regarded, particularly in managing customer interactions.
Users highlight the quality of support from Birdeye, which is rated higher than that of SAP Engagement Cloud. Many users feel that Birdeye's support team is responsive and helpful, contributing to a better overall experience.
G2 reviewers note that while SAP Engagement Cloud has a strong presence in the mid-market segment, Birdeye is particularly favored by small businesses. This distinction may influence buyers based on their company size and specific needs.
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Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
SAP Engagement Cloud (formerly SAP Emarsys) Discussions
Can I add other templates if I don't want to use html?
2 Comments
WY
Hola Pamela!
Gracias por tu pregunta.
Our Template Editor does let you design and create your own templates. As long as you have the VCE enabled, this is a...Read more
how much turnvoer my company need before emarsys is worth.
1 Comment
PD
Hi Timo, Thank you for your question. It is usually its 50-500m + annual turnover.Read more
Why don't they have support for training in Spanish?
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