# Best Survey Software - Page 8 ## How Many Survey Software Products Does G2 Track? **Total Products under this Category:** 558 ### Category Stats (Jul 2026) - **Average Rating:** 4.41/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Sphinx Declic (+2.35%) - Among all products in this category, Sphinx Declic recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Survey Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 154,200+ Authentic Reviews - 558+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Survey Software ![G2 Grid® for Survey Software plotting products by satisfaction and market presence](https://www.g2.com/categories/survey/grids.png?focus%5B%5D=1434&focus%5B%5D=541&focus%5B%5D=23672&focus%5B%5D=8809&focus%5B%5D=89299&focus%5B%5D=13751&focus%5B%5D=663&focus%5B%5D=15217) Highlighted products: Google Workspace, SurveyMonkey, Jotform, Zoho Survey, Microsoft Forms, Typeform, Microsoft 365, and QuestionPro. Underlying data: [Grid® JSON](https://www.g2.com/categories/survey/grids.json?focus%5B%5D=google-workspace&focus%5B%5D=surveymonkey&focus%5B%5D=jotform&focus%5B%5D=zoho-survey&focus%5B%5D=microsoft-forms&focus%5B%5D=typeform&focus%5B%5D=microsoft365&focus%5B%5D=questionpro) **Sponsored** ### Alchemer Survey Alchemer Survey is a professional survey platform that helps organizations collect feedback, analyze results, and turn insights into action across customer experience, employee engagement, and market research programs. Designed for teams that need more power and flexibility than basic survey tools — without the complexity of enterprise research platforms — Alchemer Survey scales from a single project to organization-wide feedback programs. What is Alchemer Survey used for? Alchemer Survey is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, market research studies, employee engagement surveys, product feedback loops, and academic or organizational research. It supports both one-off surveys and ongoing, multi-wave feedback programs across industries including technology, healthcare, education, financial services, and retail. Who is Alchemer Survey for? Alchemer Survey is built for researchers, CX professionals, HR teams, marketers, and product managers who need advanced survey logic and reporting without requiring dedicated IT or data science support. It serves organizations of all sizes — from small teams running targeted studies to enterprises managing global, multi-language feedback programs. Key capabilities: - Advanced survey building with branching logic, piping, randomization, and skip patterns — enabling highly tailored respondent experiences - Pre-built templates for common use cases alongside full custom-build options, so teams can launch fast or go deep - Omnichannel distribution via email, web, SMS, embedded links, QR codes, and social media — maximizing reach and response rates - Real-time reporting and analytics with live dashboards, response filtering, cross-tabulation, and exportable reports for easy stakeholder sharing - Multi-language support for global research programs, with role-based permissions to manage access and data governance at scale - Scalable architecture that grows with organizational needs — from a single survey to enterprise-wide feedback operations How does Alchemer Survey compare to other survey platforms? Alchemer Survey sits between simple tools like SurveyMonkey and Google Forms and enterprise platforms like Qualtrics. It offers research-grade features — advanced logic, robust reporting, and flexible distribution — at a price point and implementation complexity accessible to mid-market teams. Organizations that have outgrown basic tools but don't need (or want to pay for) a full enterprise suite consistently cite Alchemer Survey as a preferred alternative. Bottom line: Alchemer Survey gives organizations the tools to ask smarter questions, reach the right audiences, and act on what they learn — whether running a quick pulse survey or a comprehensive global research program. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=28&secure%5Bchosen_at%5D=2026-07-31T09%3A46%3A05Z&secure%5Bdisplayable_resource_id%5D=28&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=28&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1627&secure%5Bresource_id%5D=28&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsurvey%3F1f4bf81d_page%3D2%26page%3D8&secure%5Btoken%5D=b61e22b6cf5add2f3143b34630b835558cab62f2903163734aebb342bf288a93&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-survey-g2-ppc%2F&secure%5Burl_type%5D=book_demo) ### [Wufoo](https://www.g2.com/products/wufoo/reviews) Wufoo is a web application that helps anybody build and customize amazing online forms. You can use Wufoo to collect contact information, RSVPs, applications, files, online payments and just about anything else. Wufoo integrates with hundreds of other tools so you can streamline and automate workflows, saving you precious time. And because we host everything, all you need is your web browser and a few short minutes to build a form and start using it right away. Sign up free and start building forms today. **Average Rating:** 4.2/5.0 **Total Reviews:** 293 #### How Do G2 Users Rate Wufoo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Permissions:** 7.7/10 (Category avg: 8.6/10) - **Question Types:** 8.5/10 (Category avg: 8.9/10) - **Data Exporting:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Wufoo? - **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey) - **Year Founded:** 1999 - **HQ Location:** San Mateo, CA - **Twitter:** @SurveyMonkey 42,887 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9247267ccd55807789afa880d51b75396e2443309c1a39fb63e518100c6ba1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsurveymonkey%2F&secure%5Burl_type%5D=linkedin_company_website) 1,390 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Owner - **Top Industries:** Non-Profit Organization Management, Higher Education - **Company Size:** 52% Small, 34% Medium #### What Do G2 Reviewers Say About Wufoo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation capabilities** of Wufoo, enhancing efficiency through seamless integration with various applications. - Users value the **integrations with Zapier** in Wufoo, enabling seamless automated data entry across applications. - Users love the **easy integrations** of Wufoo via Zapier, enabling seamless automation with other applications. - Users appreciate the **seamless integrations** of Wufoo with apps like Zapier, enhancing automation and streamlining processes. ##### Cons - Users face **reliability issues** with Wufoo, particularly regarding form progress not being saved properly when exited. - Users face **submission limitations** with Wufoo, unable to return to previously saved points in multi-page forms. #### What Are Recent G2 Reviews of Wufoo? **["Amazing platform!"](https://www.g2.com/survey_responses/wufoo-review-11748264)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/wufoo-review-11748264) **["Seamless Wufoo + Zapier Integrations for Automated Data Entry"](https://www.g2.com/survey_responses/wufoo-review-12222520)** **Rating:** 4.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/wufoo-review-12222520) #### What Are G2 Users Discussing About Wufoo? - [What is Wufoo used for?](https://www.g2.com/discussions/wufoo-what-is-wufoo-used-for) - [Is wufoo by SurveyMonkey legit?](https://www.g2.com/discussions/is-wufoo-by-surveymonkey-legit) - [Are Wufoo forms anonymous?](https://www.g2.com/discussions/are-wufoo-forms-anonymous) - [What is wufoo by SurveyMonkey?](https://www.g2.com/discussions/what-is-wufoo-by-surveymonkey) - [What is wufoo used for?](https://www.g2.com/discussions/what-is-wufoo-used-for) ### [Polly](https://www.g2.com/products/polly/reviews) Capture instant feedback on Slack, MS Teams, Zoom and Google Meet with Polly. It helps teams of all sizes make smarter, data-driven decisions, instantly! We believe in a world where every voice has the power to transform work, and it’s our goal to make them heard. More than 40% of the Fortune 100 companies use Polly, empowering their teams across the globe while driving deeper engagement through our real-time feedback tools: Q&A, single-question and multi-question pollys, templates, icebreakers, trivia, and more. Polly gives you 10x better & faster response rate than email as it offers not just a native in-app experience but also voting over web. With over 20 million pollys sent and 1 million monthly active users, Polly connects you with your team in the spaces where work happens: Slack, Microsoft Teams, Zoom, Google Meet and virtual meetings. **Average Rating:** 4.6/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Polly? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Permissions:** 9.2/10 (Category avg: 8.6/10) - **Question Types:** 9.5/10 (Category avg: 8.9/10) - **Data Exporting:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Polly? - **Seller:** [Polly.ai](https://www.g2.com/sellers/polly-ai) - **Year Founded:** 2015 - **HQ Location:** Seattle, WA - **Twitter:** @polly\_ai 584 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e11ff37fd77e752397905bb5f2cc4c27689ab6eacfd811012f99e679114bdf6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15184631%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Medium, 35% Small #### What Do G2 Reviewers Say About Polly? _AI-generated summary from verified user reviews_ ##### Pros - Users find Polly's **ease of creation** incredibly helpful for making quick surveys within their team messaging app. - Users find Polly's **ease of use** impressive, making survey creation and team integration seamless and efficient. - Users benefit from the **efficient communication** abilities of Polly, enhancing team collaboration and support responsiveness. - Users value the **quick and helpful customer support** from Polly, enhancing their overall experience with the product. - Users find creating surveys with Polly to be simple, appreciating the **easy integrations** with Slack for enhanced functionality. ##### Cons - Users find the **interface complex** , requiring multiple steps before they can effectively use Polly. - Users find the **interface complex** , requiring multiple steps before they can start using Polly effectively. - Users find the need for more templates, highlighting the **limited customization** options available for surveys on Polly. - Users desire a wider selection of **templates for surveys** , indicating limitations in current offerings. - Users desire a greater **variety of templates** for surveys to enhance flexibility and customization options in Polly. #### What Are Recent G2 Reviews of Polly? **["Simple, Easy-to-Use Slack Polls for Organisation-Wide Surveys"](https://www.g2.com/survey_responses/polly-review-12748523)** **Rating:** 5.0/5.0 stars _— Jonny K._ [Read full review](https://www.g2.com/survey_responses/polly-review-12748523) **["Easy Setup, User-Friendly Polls with Flexible Options"](https://www.g2.com/survey_responses/polly-review-7964216)** **Rating:** 5.0/5.0 stars _— Christy H._ [Read full review](https://www.g2.com/survey_responses/polly-review-7964216) #### What Are G2 Users Discussing About Polly? - [What do you like most about Polly for conducting surveys, and what features would you like to see added?](https://www.g2.com/discussions/what-do-you-like-most-about-polly-for-conducting-surveys-and-what-features-would-you-like-to-see-added) - [What is Polly platform?](https://www.g2.com/discussions/what-is-polly-platform) - 1 comment - [What does agile Polly do?](https://www.g2.com/discussions/what-does-agile-polly-do) - 1 comment - [What does Polly do in teams?](https://www.g2.com/discussions/what-does-polly-do-in-teams) - 1 comment - [What is Polly used for?](https://www.g2.com/discussions/what-is-polly-used-for) - 1 comment ### [SmartSurvey](https://www.g2.com/products/smartsurvey/reviews) SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/ **Average Rating:** 4.6/5.0 **Total Reviews:** 46 #### How Do G2 Users Rate SmartSurvey? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind SmartSurvey? - **Seller:** [SmartSurvey](https://www.g2.com/sellers/smartsurvey) - **Year Founded:** 2003 - **HQ Location:** Tewkesbury, Gloucestershire - **Twitter:** @SmartSurvey 1,561 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bbcdf8bf950224a5f06b93de241b9f6149048bb013fa80483c70313da2a05fc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2844515%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Education Management - **Company Size:** 49% Small, 38% Medium #### What Are Recent G2 Reviews of SmartSurvey? **["NHS Review of SmartSurvey"](https://www.g2.com/survey_responses/smartsurvey-review-7949226)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/smartsurvey-review-7949226) **["Great Survey Site, just one suggestion for improvement"](https://www.g2.com/survey_responses/smartsurvey-review-7956199)** **Rating:** 5.0/5.0 stars _— Verified User in Human Resources_ [Read full review](https://www.g2.com/survey_responses/smartsurvey-review-7956199) #### What Are G2 Users Discussing About SmartSurvey? - [What is SmartSurvey used for?](https://www.g2.com/discussions/what-is-smartsurvey-used-for) - [How can I create a free survey?](https://www.g2.com/discussions/how-can-i-create-a-free-survey) - [Is Smart survey anonymous?](https://www.g2.com/discussions/is-smart-survey-anonymous) - [Is Smart Survey free?](https://www.g2.com/discussions/is-smart-survey-free) - [What is SmartSurvey?](https://www.g2.com/discussions/what-is-smartsurvey) - 1 comment ### [SimpleSurvey](https://www.g2.com/products/simplesurvey/reviews) SimpleSurvey is a Canadian online survey and data collection platform designed to help organizations gather reliable data, engage their audiences, and make informed, data-driven decisions. With a focus on simplicity and security, SimpleSurvey offers a versatile solution for various industries, including government agencies, healthcare organizations, educational institutions, and professional associations. Key Features and Functionality: - Customizable Surveys: Create personalized surveys with your organization's branding, including logos, colors, and themes, ensuring consistency and professionalism. - Multilingual Support: Design and distribute surveys in multiple languages to cater to diverse audiences, enhancing accessibility and response rates. - Advanced Question Types and Logic: Utilize a wide range of question formats, such as multiple-choice, open-ended, and Likert scales, along with advanced logic tools like skip logic and response piping to create dynamic and engaging surveys. - Real-Time Reporting and Analysis: Access powerful tools for analyzing survey results, generating detailed reports, and visualizing data to inform strategic decisions. - Secure Data Hosting: Ensure data protection and confidentiality with hosting in SOC 2 compliant data centers operated by Microsoft Canada, meeting Canadian data sovereignty and privacy requirements. - Collaboration Tools: Enhance teamwork with shared workspaces, allowing seamless collaboration, sharing of projects, templates, and media assets among team members. Primary Value and Solutions Provided: SimpleSurvey empowers organizations to efficiently collect and analyze data, leading to improved decision-making and enhanced productivity. By offering a user-friendly interface combined with advanced features, it simplifies the survey creation process, making it accessible to users without technical expertise. The platform's versatility allows for applications ranging from market research and customer satisfaction assessments to employee feedback and event evaluations. With secure data hosting and compliance with Canadian privacy standards, SimpleSurvey provides a trusted solution for organizations seeking reliable and actionable insights. **Average Rating:** 4.4/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate SimpleSurvey? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Permissions:** 8.4/10 (Category avg: 8.6/10) - **Question Types:** 9.1/10 (Category avg: 8.9/10) - **Data Exporting:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind SimpleSurvey? - **Seller:** [OutSideSoft](https://www.g2.com/sellers/outsidesoft) - **HQ Location:** Saint-Bruno, Quebec - **Twitter:** @OutSideSoft 36 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba4bdc111a9b49714285b86b3303c560a74e1adf55077a3c46d5fe92d60ba8d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutsidesoft-solutions-inc.%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 45% Small, 36% Medium #### What Do G2 Reviewers Say About SimpleSurvey? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SimpleSurvey, finding it efficient and user-friendly for quick feedback collection. - Users value the **ease of creating and distributing surveys** quickly, appreciating the user-friendly interface and time savings. - Users value the **quick setup** of SimpleSurvey, enabling efficient survey creation and feedback collection with ease. - Users highlight the **ease of creation** with SimpleSurvey, enabling quick and straightforward survey distribution and analysis. - Users value the **clear and easy-to-read reports** from SimpleSurvey, enhancing their feedback collection process effortlessly. ##### Cons - Users find the **limited customization** options restrictive, especially for advanced or specialized survey needs. - Users find that the **reporting features are quite limited** , lacking detail and advanced customization for in-depth analysis. - Users experience **survey issues** with SimpleSurvey, facing unclear questions and limited options for open-ended responses. - Users find SimpleSurvey's **logic branching capabilities basic** , making complex survey creation inconvenient and challenging. - Users feel that the **data visualization** needs more detailed reporting to enhance their analysis experience. #### What Are Recent G2 Reviews of SimpleSurvey? **["Effortless Survey Creation with User-Friendly Interface"](https://www.g2.com/survey_responses/simplesurvey-review-12206945)** **Rating:** 5.0/5.0 stars _— Destiny D._ [Read full review](https://www.g2.com/survey_responses/simplesurvey-review-12206945) **["Clean Interface, Quick Setup, and Reliable Reporting with SimpleSurvey"](https://www.g2.com/survey_responses/simplesurvey-review-12644064)** **Rating:** 4.0/5.0 stars _— Jason W._ [Read full review](https://www.g2.com/survey_responses/simplesurvey-review-12644064) #### What Are G2 Users Discussing About SimpleSurvey? - [What is SimpleSurvey used for?](https://www.g2.com/discussions/what-is-simplesurvey-used-for) - 1 upvote ### [SimplyCast Survey](https://www.g2.com/products/simplycast-survey/reviews) SimplyCast Survey is a online survey tool designed to help businesses and organizations efficiently gather and analyze feedback from their audience. With its user-friendly interface and robust features, SimplyCast Survey enables users to create customized surveys and polls, distribute them across multiple communication channels, and monitor responses in real-time. This comprehensive solution simplifies the process of collecting valuable insights, allowing for informed decision-making and enhanced customer engagement. Key Features and Functionality: - Customizable Surveys: Easily design surveys with various question types, including multiple-choice, open-ended, and matrix questions, to suit specific data collection needs. - Multi-Channel Distribution: Distribute surveys via email, SMS, and voice calls, ensuring broad reach and higher response rates by engaging participants through their preferred communication channels. - Real-Time Reporting: Monitor survey responses as they are received, with live-updating reports that provide immediate insights into participant feedback. - Adaptive Surveys: Utilize dynamic surveys that adjust questions based on customer history and previous responses, ensuring relevance and improving the quality of collected data. - User-Friendly Interface: Create and manage surveys without the need for coding or technical expertise, thanks to an intuitive drag-and-drop editor and pre-designed templates. Primary Value and Solutions Provided: SimplyCast Survey addresses the challenge of efficiently collecting and analyzing customer feedback by offering a streamlined, automated solution. By enabling the creation of tailored surveys and facilitating their distribution across multiple channels, it ensures that businesses can reach their audience effectively. The real-time reporting feature allows for prompt analysis of responses, leading to quicker, data-driven decisions. Additionally, the platform's adaptability to individual customer experiences enhances the relevance of surveys, resulting in higher engagement and more meaningful insights. Overall, SimplyCast Survey empowers organizations to improve their products, services, and customer relationships through effective feedback collection and analysis. **Average Rating:** 4.3/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate SimplyCast Survey? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Permissions:** 8.2/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind SimplyCast Survey? - **Seller:** [simplycast](https://www.g2.com/sellers/simplycast) - **Year Founded:** 2009 - **HQ Location:** Dartmouth, CA - **Twitter:** @simplycast 38,831 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69eae9fedfec33118b7cf96647f41a01d9ee7541ca18e6c0caa5ee0b942e9bdc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplycast%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Small, 44% Medium #### What Do G2 Reviewers Say About SimplyCast Survey? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in SimplyCast Survey, enabling quick survey creation without requiring technical knowledge. - Users value the **automation features** of SimplyCast Survey, enabling effortless follow-ups and simplified survey distribution. - Users value the **quick setup** of SimplyCast Survey, enabling easy and efficient survey deployment for teams. - Users value the **simple initial setup** of SimplyCast Survey, allowing a smooth start to their survey creation process. - Users value the **efficiency** of SimplyCast Survey, thanks to automated follow-ups and easy setup for quick survey distribution. ##### Cons - Users find **limited customization options** in SimplyCast Survey, impacting their ability to tailor reports and branding. - Users are frustrated by the **limited advanced survey features** , lacking essential tools for in-depth analysis and question types. - Users find the **outdated design** of SimplyCast Survey makes managing larger surveys and reports frustratingly slow. - Users are disappointed by the **limited advanced survey features** , missing essential tools found in other platforms. - Users find the **high costs** of SimplyCast Survey affordability limiting, especially for small businesses needing custom branding. #### What Are Recent G2 Reviews of SimplyCast Survey? **["Secure, Feature-Packed Survey Platform with Easy Onboarding and Strong Integrations"](https://www.g2.com/survey_responses/simplycast-survey-review-12844207)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/simplycast-survey-review-12844207) **["Bringing More Structure to Feedback Collection and Outreach Activities"](https://www.g2.com/survey_responses/simplycast-survey-review-12929821)** **Rating:** 4.5/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/simplycast-survey-review-12929821) #### What Are G2 Users Discussing About SimplyCast Survey? - [What does Simplycast Survey do?](https://www.g2.com/discussions/what-does-simplycast-survey-do) - 1 comment - [What online survey software do you use?](https://www.g2.com/discussions/what-online-survey-software-do-you-use) - [Which software is best for Survey?](https://www.g2.com/discussions/which-software-is-best-for-survey) - [What is SimplyCast?](https://www.g2.com/discussions/what-is-simplycast) ### [JUSFEEDBACK](https://www.g2.com/products/jusfeedback/reviews) Jusfeedback is a comprehensive customer engagement optimization platform designed to help businesses collect, analyze, and act on feedback from customers, employees, and partners. By integrating various feedback channels, Jusfeedback enables organizations to gain actionable insights that drive improved customer satisfaction and business performance. Key Features and Functionality: - Enterprise Feedback Management: Create and distribute customized surveys to gather real-time feedback, facilitating informed decision-making. - Digital Feedback Integration: Embed feedback mechanisms into digital channels to capture customer input throughout their journey, enabling timely responses and adjustments. - IVR Feedback Management: Collect immediate feedback via Interactive Voice Response (IVR) systems following customer interactions, ensuring prompt issue resolution. - Mobile Offline Surveys: Conduct surveys in remote locations or on-the-go, capturing feedback at the point of experience without requiring an internet connection. - Speech and Text Analytics: Analyze customer interactions across various channels to understand sentiments, identify trends, and uncover actionable insights. - Predictive Experience and Quality Management: Monitor and evaluate customer interactions to predict future behaviors and enhance service quality. Primary Value and Solutions Provided: Jusfeedback empowers organizations to stay attuned to their customers' needs by offering a unified platform for feedback collection and analysis. This holistic approach enables businesses to identify areas for improvement, enhance customer relationships, and drive profitability. By transforming raw feedback into actionable insights, Jusfeedback helps organizations make data-driven decisions that lead to superior customer experiences and sustained business growth. **Average Rating:** 4.2/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate JUSFEEDBACK? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 9.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind JUSFEEDBACK? - **Seller:** [JUSFEEDBACK](https://www.g2.com/sellers/jusfeedback) - **Year Founded:** 2012 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3d6ce53b4af160798ff590648cf82a312d6e40cc3352ad4ce14425ff07c3cff5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Factiveo-global%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About JUSFEEDBACK? _AI-generated summary from verified user reviews_ ##### Pros - Users find JUSFEEDBACK **very easy to use** , streamlining their tasks and enhancing their overall work experience. - Users enjoy the **simple automation of feedback requests** , finding the process efficient and comprehensive. - Users commend the **excellent customer support** of JUSFEEDBACK, enhancing overall satisfaction with the product. - Users find JUSFEEDBACK **fun and useful** , complemented by excellent customer support that enhances their experience. - Users find the **setup process of JUSFEEDBACK very easy** , significantly enhancing their overall experience and efficiency. #### What Are Recent G2 Reviews of JUSFEEDBACK? **["Effortless HR Management with JUSFEEDBACK"](https://www.g2.com/survey_responses/jusfeedback-review-12064376)** **Rating:** 5.0/5.0 stars _— Frances G._ [Read full review](https://www.g2.com/survey_responses/jusfeedback-review-12064376) **["Easy Feedback Collection with Simple Surveys and Real-Time Insights"](https://www.g2.com/survey_responses/jusfeedback-review-12504352)** **Rating:** 5.0/5.0 stars _— Anup K._ [Read full review](https://www.g2.com/survey_responses/jusfeedback-review-12504352) ### [Beekast](https://www.g2.com/products/beekast/reviews) Beekast is interactive meeting management software that enables users to create interactive virtual meetings, training sessions, and events. It falls under the category of collaborative software and presentation tools. Beekast enhances team engagement and productivity in various work environments, including face-to-face, remote work, and hybrid settings! The platform caters to businesses, educational institutions, trainers, and organizations of all sizes that seek to improve their meeting experiences and outcomes. The software allows users to create interactive presentations by importing existing content or creating new slides directly within the platform. It offers a range of features to increase participant involvement and streamline meeting processes: • Interactive activities: Users can choose from 15 different activities to incorporate into their presentations, such as polls, quizzes, and word clouds. • Templates: Pre-designed templates are available for quick session setup and customization. • Integration capabilities: Beekast integrates with popular tools like Microsoft Teams, Webex, and PowerPoint. • Multi-platform support: The solution works across various devices and operating systems. • Real-time collaboration: Participants can contribute ideas, vote, and provide feedback during sessions. Beekast addresses common meeting challenges such as lack of engagement, inefficient use of time, and difficulty in capturing and acting on ideas. The tool helps facilitators maintain audience attention and gather valuable input from all participants by providing interactive elements and structured activities. The software also offers post-meeting features to help users consolidate and analyze the results of their sessions: • Meeting minutes: Automatically generated in Word format for easy distribution and reference. • Action plan generation: Helps teams track and follow up on decisions and tasks. • Data analytics: Provides insights into participant engagement and activity results. Beekast is designed to be user-friendly, allowing even those with limited technical skills to create and manage interactive sessions. Its versatility makes it suitable for various use cases, including team meetings, brainstorming sessions, training workshops, and large-scale conferences! **Average Rating:** 4.2/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Beekast? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Permissions:** 8.0/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Beekast? - **Seller:** [Beekast](https://www.g2.com/sellers/beekast) - **Company Website:** www.beekast.com - **Year Founded:** 2015 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2d9c2ddda311f7a62f8e30d3a6d465ed86045e985becb6dbf7ee38776d76753d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbeekast&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 40% Small, 33% Medium #### What Are Recent G2 Reviews of Beekast? **["Interactive Activities That Make Classroom Brainstorming Shine"](https://www.g2.com/survey_responses/beekast-review-12808777)** **Rating:** 4.5/5.0 stars _— Pranav S._ [Read full review](https://www.g2.com/survey_responses/beekast-review-12808777) **["Beekast Makes Meetings Interactive with Easy Real-Time Collaboration"](https://www.g2.com/survey_responses/beekast-review-12400682)** **Rating:** 5.0/5.0 stars _— Verified User in Hospitality_ [Read full review](https://www.g2.com/survey_responses/beekast-review-12400682) #### What Are G2 Users Discussing About Beekast? - [What is Beekast used for?](https://www.g2.com/discussions/what-is-beekast-used-for) - 1 comment, 1 upvote ### [Jimo](https://www.g2.com/products/jimo/reviews) Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required. **Average Rating:** 4.6/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate Jimo? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Permissions:** 6.7/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 6.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Jimo? - **Seller:** [Jimo](https://www.g2.com/sellers/jimo) - **HQ Location:** Paris, Île-de-France - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56bb225a632a1a516de41df2ae0cc319c5d40556732de922db020b1a78353a0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusejimo%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Small, 32% Medium #### What Do G2 Reviewers Say About Jimo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Jimo's **ease of use** exceptional, enabling quick setup and immediate value in user engagement. - Users value Jimo's **responsive customer support** , highlighting their effectiveness in resolving issues and providing assistance promptly. - Users love the **easy implementation** of Jimo, enabling quick setup and impactful user experiences within minutes. - Users highlight the **easy setup** of Jimo, enabling quick deployment of experiences with minimal effort required. - Users value the **no-code capability** of Jimo, greatly simplifying the process of creating and managing user experiences. ##### Cons - Users find it frustrating that **Jimo lacks native mobile app integration** and is only accessible via the web. - Users experience **compatibility issues** and bugs with certain frameworks, impacting the overall functionality of Jimo. - Users find the **configuration of pop-ups complicated** , suggesting a need for a more user-friendly approach. - Users find the **difficult customization** of Jimo frustrating, particularly regarding pop-up configurations. - Users find the **difficult usability** of Jimo challenging, especially with configuring pop-ups efficiently. #### What Are Recent G2 Reviews of Jimo? **["Empowers Teams to Drive Impact Independently"](https://www.g2.com/survey_responses/jimo-review-12654855)** **Rating:** 4.5/5.0 stars _— Philip S._ [Read full review](https://www.g2.com/survey_responses/jimo-review-12654855) **["Effortless Onboarding with Easy Frontend Integration"](https://www.g2.com/survey_responses/jimo-review-12605559)** **Rating:** 5.0/5.0 stars _— Giovanna P._ [Read full review](https://www.g2.com/survey_responses/jimo-review-12605559) ### [Block Survey](https://www.g2.com/products/block-survey/reviews) BlockSurvey is an innovative AI-driven survey software designed for businesses and researchers to cut costs and save time. Key Features: 1. AI-powered survey creation and analysis 2. Customizable, visually appealing templates 3. White-labeling options 4. Privacy-first approach with no ads or trackers 5. User-friendly interface for both creators and respondents **Average Rating:** 4.7/5.0 **Total Reviews:** 146 #### How Do G2 Users Rate Block Survey? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Permissions:** 9.1/10 (Category avg: 8.6/10) - **Question Types:** 9.3/10 (Category avg: 8.9/10) - **Data Exporting:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Block Survey? - **Seller:** [BlockSurvey](https://www.g2.com/sellers/blocksurvey) - **Year Founded:** 2020 - **HQ Location:** Middletown, US - **Twitter:** @blocksurvey 2,374 Twitter followers - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58cafd8db2c17d695966e2217a95bef51c85562059f0d05089e503838ca9f332&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fblocksurvey&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 73% Small, 17% Medium #### What Do G2 Reviewers Say About Block Survey? _AI-generated summary from verified user reviews_ ##### Pros - Users find Block Survey to be incredibly **easy to use** , enhancing their survey experience with a simple setup. - Users value Block Survey for its **secure and feature-rich platform** , enabling anonymous feedback while ensuring psychological safety. - Users appreciate the **intuitive interface** of Block Survey, making it easy to navigate and use for everyone. - Users appreciate the **security features** of Block Survey, enabling safe handling of sensitive information with confidence. - Users love Block Survey for its **simple setup and intuitive interface** , making survey creation quick and accessible. ##### Cons - Users face challenges with **limited advanced survey logic** , complicating survey flows and impacting completion rates negatively. - Users find the **missing advanced survey logic** challenging, as it restricts conditional branching and flexibility in surveys. - Users find the pricing for Block Survey to be **steep and unapproachable** , especially for small-scale projects. - Users find the **limited customization** options of Block Survey frustrating, especially for quick and simple feedback forms. - Users face **integration issues** with Block Survey, resulting in complicated workflows and lower response rates for surveys. #### What Are Recent G2 Reviews of Block Survey? **["Making Survey Creation and Feedback Collection Easier"](https://www.g2.com/survey_responses/block-survey-review-12869225)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/block-survey-review-12869225) **["Privacy-Focused, User-Friendly Survey Tool with an AI-Powered Survey Generator That Saves Time"](https://www.g2.com/survey_responses/block-survey-review-12878285)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/block-survey-review-12878285) #### What Are G2 Users Discussing About Block Survey? - [What are the benefits and drawbacks of using Block Survey for privacy-focused data collection?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-block-survey-for-privacy-focused-data-collection) - 2 comments - [What is Block Survey used for?](https://www.g2.com/discussions/what-is-block-survey-used-for) - 1 comment ### [surveyface](https://www.g2.com/products/surveyface/reviews) SurveyFace is a comprehensive online survey tool designed to facilitate the creation, distribution, and analysis of surveys, polls, and questionnaires. It caters to a diverse user base, including organizations, educational institutions, and individuals, by offering an intuitive platform that simplifies the process of gathering valuable feedback. With a focus on user-friendly design and robust functionality, SurveyFace enables users to design customized surveys, collect responses through various channels, and analyze data effectively to inform decision-making processes. Key Features and Functionality: - Unlimited Surveys and Responses: Users can create and distribute an unlimited number of surveys and collect millions of responses without any restrictions. - Predefined Color Themes and Customization: The platform offers award-winning predefined color themes and an editor that allows for extensive customization, enabling users to align surveys with their brand identity. - Advanced Survey Logic: Innovative skip control logic facilitates the creation of dynamic surveys by directing respondents through different paths based on their answers, enhancing the relevance and efficiency of data collection. - Mobile Optimization: Surveys are flawlessly optimized for mobile devices, ensuring a seamless experience for respondents accessing surveys on smartphones and tablets. - Multimedia Support: Users can incorporate logos, images, and videos into their surveys, making them more engaging and personalized. - Extensive Template Library: Access to hundreds of pre-designed survey templates across various categories simplifies the survey creation process and ensures best practices are followed. - Comprehensive Analytics and Reporting: The platform provides robust analytics tools that generate visual reports, including charts and graphs, to help users interpret survey data effectively. - Flexible Distribution Methods: Surveys can be distributed via multiple channels, including email, social media, and direct web links, maximizing reach and response rates. - Data Export Options: Survey results can be downloaded in various formats such as PDF, Excel, CSV, XML, or HTML for further analysis or record-keeping. - Collaboration and Communication: The platform facilitates communication with respondents, allowing for discussions and feedback, thereby enhancing the quality of data collected. Primary Value and User Solutions: SurveyFace addresses the need for an efficient, user-friendly, and cost-effective solution for conducting online surveys. By offering unlimited access to survey creation and response collection at no cost, it democratizes data collection for users ranging from small businesses to large enterprises and educational institutions. The platform's extensive customization options and advanced features, such as skip logic and multimedia support, enable users to design engaging and relevant surveys tailored to their specific needs. Additionally, the robust analytics and reporting tools empower users to derive actionable insights from collected data, facilitating informed decision-making and strategic planning. Overall, SurveyFace streamlines the survey process, saving time and resources while delivering high-quality results. **Average Rating:** 4.5/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate surveyface? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Permissions:** 8.0/10 (Category avg: 8.6/10) - **Question Types:** 8.9/10 (Category avg: 8.9/10) - **Data Exporting:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind surveyface? - **Seller:** [Surveyface](https://www.g2.com/sellers/surveyface) - **Year Founded:** 2012 - **HQ Location:** N/A - **Twitter:** @SurveyFace 588 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5bc53cdc1b21ad8eba9382c1e7724af4521bc63fe5ce8b20b6b0a2a57a057205&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2707913%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 51% Medium, 35% Small #### What Do G2 Reviewers Say About surveyface? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **extensive selection of ready-to-use survey templates** , making survey creation quick and visually appealing. - Users appreciate the **ease of creating and customizing surveys** with SurveyFace, enhancing efficiency and user experience. - Users praise the **ease of use** of SurveyFace, benefiting from its simplicity and user-friendly interface. - Users appreciate the **simplicity and ease of use** of SurveyFace, enjoying its efficient and interactive survey creation process. - Users appreciate the **simplicity and ease of use** of SurveyFace, enabling quick survey creation and customization. ##### Cons - Users are frustrated by the **integration issues** , which limit collaboration with third-party apps and hinder functionality. - Users face **platform issues** during sign-up and lack of collaboration with third-party apps hampers growth and popularity. - Users find the **limited features** in SurveyFace's free plan restrictive, affecting customization and reporting capabilities. - Users criticize the **lack of collaboration with third-party apps** , which limits the platform's popularity and growth. - Users find the **interface not user-friendly** , which detracts from their overall experience with SurveyFace. #### What Are Recent G2 Reviews of surveyface? **["Easy to Use and Great for Collecting Feedback"](https://www.g2.com/survey_responses/surveyface-review-12889312)** **Rating:** 4.0/5.0 stars _— Muhammad O._ [Read full review](https://www.g2.com/survey_responses/surveyface-review-12889312) **["Managing Wellness Feedback and Lifestyle Assessments More Smoothly"](https://www.g2.com/survey_responses/surveyface-review-12863269)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/surveyface-review-12863269) #### What Are G2 Users Discussing About surveyface? - [What is surveyface used for?](https://www.g2.com/discussions/what-is-surveyface-used-for) - 1 comment ### [GoFormz](https://www.g2.com/products/goformz/reviews) GoFormz is a platform used for creating digital forms and collecting data, used by teams of every industry and size. Using GoFormz's AI-powered online form builder, teams can digitize existing documents and build new forms from scratch – no code required. GoFormz is the only digital form solution that empowers users to create a digital version of an existing form, enabling any user (regardless of their technical proficiency) to effortlessly generate digital and online forms that meet their unique business needs. Use the GoFormz AI Form Builder to digitize your forms in seconds. Simply upload a form, and with just a click, AI will instantly analyze your form and automatically map and place key data fields, including text boxes, tables, checkboxes, signatures, and more. Your form fields can even be customized with dynamic fields, conditional logic, calculations, requirements, and more! Your digital forms can be filled out on mobile devices, like phones and tablets, and online from a computer. The GoFormz mobile apps are fully functional offline, allowing users to continue their work uninterrupted, no matter how remote their location. You can share forms with individuals outside of your organization, allowing them to fill them out and complete forms, even without a GoFormz login. GoFormz can also automate routine tasks and workflows, like sending completed forms to designated contacts, updating connected databases and dashboards, and uploading forms to integrated systems. By automating these tasks, businesses can rapidly implement streamlined processes for document approvals, authorizations, payroll activities, quality assurance, and numerous other activities quickly and efficiently. Your digital forms can also be directly integrated with your other business applications, like Salesforce, Google Suite, Microsoft 365, Procore, Box, and much more. Completed digital forms and collected data can be instantly uploaded to corresponding tools and records within connected systems, and data can even be pushed back to your digital forms, resulting in enhanced communication, improved operational efficiencies, and increased visibility. GoFormz’s award-winning Customer Support and Professional Services teams are readily available to help when you need it. Ready to jumpstart your digital transformation? Try GoFormz with a 14-day trial or request a demo today! **Average Rating:** 4.7/5.0 **Total Reviews:** 223 #### How Do G2 Users Rate GoFormz? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Permissions:** 9.2/10 (Category avg: 8.6/10) - **Question Types:** 9.6/10 (Category avg: 8.9/10) - **Data Exporting:** 7.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind GoFormz? - **Seller:** [GoFormz](https://www.g2.com/sellers/goformz) - **Company Website:** www.goformz.com - **Year Founded:** 2012 - **HQ Location:** San Diego, CA - **Twitter:** @goformz 397 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b2ac77a61f36ae22f2780bebe7341966f1c0be9035bd333ac8c47d7d4a52c74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoformz&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Construction, Oil & Energy - **Company Size:** 49% Small, 45% Medium #### What Do G2 Reviewers Say About GoFormz? _AI-generated summary from verified user reviews_ ##### Pros - Users find GoFormz to be **easy to navigate and create forms** , enhancing efficiency and eliminating manual processes. - Users appreciate the **ease of form customization** with GoFormz, streamlining their processes and enhancing efficiency. - Users love the **ease of creation** with GoFormz, rapidly transforming PDFs into efficient digital forms effortlessly. - Users value the **easy setup** of GoFormz, appreciating its intuitive design and seamless implementation process. - Users appreciate the **easy creation** of forms with GoFormz, enabling fast and efficient data collection and management. ##### Cons - Users find **difficult customization** in GoFormz frustrating, as it limits the ability to create tailored forms quickly. - Users find **limited customization** options in GoFormz hinder their ability to create tailored forms effectively. - Users face **customization issues** with GoFormz, finding designs rigid and the process time-consuming despite support availability. - Users find GoFormz **expensive** , with high licensing costs and rapid price increases affecting overall accessibility. - Users struggle with a **steep learning curve** and find the platform not very user-friendly for process development. #### What Are Recent G2 Reviews of GoFormz? **["Effortless Paperless Solutions with Stellar Support Ticking ALL The Boxes"](https://www.g2.com/survey_responses/goformz-review-12220864)** **Rating:** 5.0/5.0 stars _— Dave R._ [Read full review](https://www.g2.com/survey_responses/goformz-review-12220864) **["BEST EXPERIENCE"](https://www.g2.com/survey_responses/goformz-review-8038709)** **Rating:** 5.0/5.0 stars _— Michelle T._ [Read full review](https://www.g2.com/survey_responses/goformz-review-8038709) #### What Are G2 Users Discussing About GoFormz? - [What is Go forms?](https://www.g2.com/discussions/what-is-go-forms) - [Is go Formz free?](https://www.g2.com/discussions/is-go-formz-free) - 3 comments - [How do you use GoFormz?](https://www.g2.com/discussions/how-do-you-use-goformz) - 2 comments, 2 upvotes ### [Forsta](https://www.g2.com/products/forsta/reviews) Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com. **Average Rating:** 4.2/5.0 **Total Reviews:** 297 #### How Do G2 Users Rate Forsta? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Permissions:** 8.5/10 (Category avg: 8.6/10) - **Question Types:** 9.0/10 (Category avg: 8.9/10) - **Data Exporting:** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Forsta? - **Seller:** [Forsta](https://www.g2.com/sellers/forsta) - **Year Founded:** 1990 - **HQ Location:** London, United Kingdom - **Twitter:** @Forstaglobal 840 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88993b2a423e829c7aa46677a14e4e422833683e98c299213bfa1b0c0a5a76bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforstainfo%2F&secure%5Burl_type%5D=linkedin_company_website) 436 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, Manager - **Top Industries:** Market Research, Management Consulting - **Company Size:** 43% Medium, 29% Large #### What Do G2 Reviewers Say About Forsta? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Forsta, finding it simple to create surveys and analyze data. - Users value the **ease of data integration and reporting** with Forsta, streamlining their survey processes effectively. - Users value the **customization options** in Forsta, which enhance usability and meet diverse market research needs. - Users value the **powerful data analysis tools** of Forsta for effective market research and insightful reporting. - Users value the **efficiency improvement** of Forsta, enhancing their market research and customer experience management seamlessly. ##### Cons - Users find the **limited design options** of Forsta challenging, hindering effective personalization and creativity in projects. - Users find the **expensive pricing** of Forsta burdensome for smaller teams, affecting accessibility and personalization. - Users find Forsta **costly and limited** in design options, making complex surveys challenging and expensive to implement. - Users find the **limited customization** options hinder their ability to personalize projects effectively, impacting overall satisfaction. - Users find the **limited features** of Forsta hinder personalization, making setup and advanced projects time-consuming and costly. #### What Are Recent G2 Reviews of Forsta? **["Powerful Survey Tool with Room for Enhancement"](https://www.g2.com/survey_responses/forsta-review-12708334)** **Rating:** 4.0/5.0 stars _— Michael H._ [Read full review](https://www.g2.com/survey_responses/forsta-review-12708334) **["Easy-to-Customize Survey Management with Helpful Crosstabs and Quotas"](https://www.g2.com/survey_responses/forsta-review-12639408)** **Rating:** 4.0/5.0 stars _— Chandra L._ [Read full review](https://www.g2.com/survey_responses/forsta-review-12639408) #### What Are G2 Users Discussing About Forsta? - [What is Forsta used for?](https://www.g2.com/discussions/what-is-forsta-used-for) - [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) - 1 comment ### [CustomerHero](https://www.g2.com/products/customerhero/reviews) We deliver world-class solutions for online surveys – from gathering data and analysis to undertaking appropriate actions that change brand recognition for the better. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate CustomerHero? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind CustomerHero? - **Seller:** [CustomerHero](https://www.g2.com/sellers/customerhero) - **Year Founded:** 2006 - **HQ Location:** Warsaw - **Twitter:** @StartquestionHQ 72 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d53e860ff03852519763107e7d04989a992d5048f8b2ffff7405fc2d84b9a812&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10890903&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 58% Small, 32% Medium #### What Are Recent G2 Reviews of CustomerHero? **["Excellent tool and customer service!"](https://www.g2.com/survey_responses/customerhero-review-4149190)** **Rating:** 5.0/5.0 stars _— Jessica H._ [Read full review](https://www.g2.com/survey_responses/customerhero-review-4149190) **["Advantages and disadvantages of software Startquestion Webankieta"](https://www.g2.com/survey_responses/customerhero-review-4398205)** **Rating:** 5.0/5.0 stars _— Verified User in Electrical/Electronic Manufacturing_ [Read full review](https://www.g2.com/survey_responses/customerhero-review-4398205) #### What Are G2 Users Discussing About CustomerHero? - [What is Startquestion used for?](https://www.g2.com/discussions/what-is-startquestion-used-for) ### [Customerly](https://www.g2.com/products/customerly/reviews) Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate Customerly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Permissions:** 7.0/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 5.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Customerly? - **Seller:** [Customerly](https://www.g2.com/sellers/customerly) - **Company Website:** www.customerly.io - **Year Founded:** 2017 - **HQ Location:** Dublin, IE - **Twitter:** @customerlyio 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ff5c866a309c40ca63461fcc23e7514d27dcb1fc11b398c4c05d3cf92a8e6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10980230%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 74% Small, 24% Medium #### What Do G2 Reviewers Say About Customerly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction. - Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience. - Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration. - Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses. - Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs. ##### Cons - Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly. - Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness. - Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience. - Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help. - Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries. #### What Are Recent G2 Reviews of Customerly? **["It changed our way to support clients"](https://www.g2.com/survey_responses/customerly-review-10827020)** **Rating:** 4.5/5.0 stars _— Alberto C._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10827020) **["Agile, intuitive solution with impeccable customer service"](https://www.g2.com/survey_responses/customerly-review-10847842)** **Rating:** 5.0/5.0 stars _— Francisco D._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10847842) #### What Are G2 Users Discussing About Customerly? - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment ### [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Unwrap.ai? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Unwrap.ai? - **Seller:** [Unwrap.ai](https://www.g2.com/sellers/unwrap-ai) - **Company Website:** unwrap.ai - **Year Founded:** 2022 - **HQ Location:** Santa Barbara, California - **Twitter:** @unwrapai 152 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e40d58f68df3ad688a24a6996f4a3bee6240b238a8acc8d7753d9f5861ccd686&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funwrapai%2F&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 50% Medium, 27% Large #### What Do G2 Reviewers Say About Unwrap.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of synthesizing customer feedback** with Unwrap's AI, enhancing insights and prioritization significantly. - Users find Unwrap.ai to be incredibly **easy to use** , with an intuitive design that ensures quick mastery of the platform. - Users find Unwrap.ai's **helpful and responsive support** invaluable, enhancing their workflow and addressing customer needs efficiently. - Users value the **time-saving insights** from Unwrap.ai, enabling quick identification of customer issues and trends. - Users commend Unwrap.ai for its **commitment to continuous improvement** and attentive customer support driving valuable features. ##### Cons - Users find the **interface not intuitive** , making it challenging to organize and manage feedback efficiently. - Users find **limited tools** hinder their ability to efficiently visualize and manage feedback customization in Unwrap.ai. - Users report a **poor understanding** of feedback due to limited accuracy in AI groupings and clunky manual processes. - Users find the **search functionality lacking** , requiring constant manual adjustments for effective data retrieval and analysis. - Users note the **limited visualization tools** in Unwrap.ai, though the AI's trend detection is highly valued. #### What Are Recent G2 Reviews of Unwrap.ai? **["Unwrap Makes Feedback Reporting Effortless with Powerful AI, Dashboards, and Support"](https://www.g2.com/survey_responses/unwrap-ai-review-12700187)** **Rating:** 5.0/5.0 stars _— Marcello B._ [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12700187) **["Real-Time Alerts Turn Customer Feedback Into Actionable Insights"](https://www.g2.com/survey_responses/unwrap-ai-review-12579424)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Electronics_ [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12579424) - [‹ Prev‹ Prev](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=7#product-list) - [1](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score#product-list) - [2](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=2#product-list) - … - [4](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=5#product-list) - [6](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=6#product-list) - [7](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=7#product-list) - 8 - [9](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=9#product-list) - [10](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=10#product-list) - [11](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=11#product-list) - [12](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=12#product-list) - … - [37](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=37#product-list) - [38](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=38#product-list) - [Next ›Next ›](/categories/survey?open_modal_url=%2Fproducts%2Fomniconvert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsurvey%26source%3Dcategory&order=g2_score&page=9#product-list) Spotlight Categories [Password Managers Software](https://www.g2.com/categories/password-managers) [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [Payroll Software](https://www.g2.com/categories/payroll) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Digital Adoption Platform](/categories/digital-adoption-platform) [Browse Survey Themes](/categories/survey/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated March 7, 2025 Survey software allows users to create online surveys, quizzes, polls, and other web forms. These are then distributed to an organization's targeted audience to conduct market research or solicit feedback and opinions. For businesses, survey software products provide insight into participants' opinions of events, projects, customer service, or other aspects of their business. Surveys are most often delivered via email blasts or as pop-ups on a company's site. The [best survey tools](https://learn.g2.com/best-survey-tools) can also be leveraged by non-business entities for personal use or in academia to conduct questionnaire-based research. While survey software can have significant overlap with [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software compared to products in the Survey category. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Survey category, a product must: - Enable the creation and customization of questions - Gather, report on, and archive response data - Be shareable and distributable Show More * * * ## How Do You Choose the Right Survey Software? ### What You Should Know About Survey Software ### What is Survey Software? Survey software allows users to create various survey types to gather information. These solutions are useful across a wide range of industries and for collecting different sets of information. Businesses can gather customer feedback to inform their product development and marketing strategies. This information can also be used to develop internal employee engagement strategies. Survey software can even be used to poll constituents in a political district. That data is then used to shape campaign strategies. Mobile survey software applications have now expanded the possibilities for use. In short, survey software is a multiuse tool that is limited only by the creativity of its users during deployment. Key Benefits of Survey Software - Collect feedback and data efficiently - Leverage data to develop strategy - Gain customer insight - Manage the survey process ### Why Use Survey Software? Survey software has many different use cases. Businesses may use survey software to shape product development based on customer feedback, and educational institutions use survey software to assess their academic programs and employees. Corporations may use it to solicit feedback from employees, take that feedback, and use it to create an employee engagement strategy. Survey tools can be used during live events and even in the field to collect valuable data. **Product Development —** Products, be they software products or otherwise, can always improve. Internal product teams are often extremely close to the product they’re developing, so it can be difficult to stay objective and maintain an unbiased perspective when it comes to evaluating potential areas for improvement. Survey software can be used prelaunch to help teams put together a comprehensive, customer-focused product or postlaunch to help product teams tweak the product to improve it. **Education Program Assessment —** Academic program surveys have long been a part of university-level courses. They give students a voice that can be heard by the administration by producing teacher evaluations. Course evaluations are also given to compile feedback about the actual structure and content of the course itself. The feedback is then used to improve teacher performance and increase the amount of value students are seeing from their courses. **Employee Feedback —** One of the use cases of survey software is gathering employee feedback. These surveys are often anonymous to solicit the most accurate, unfiltered feedback from employees. Businesses then compile the data gathered from employees during the survey and analyze it. Management and human resources teams then use the insights gained through the analysis of the data to identify employee-highlighted problem areas and put in place active strategies to improve those areas. While survey tools can be used to solicit employee feedback, employee engagement tools contain both survey features and comprehensive tools to address employee concerns and increase engagement levels. ### Who Uses Survey Software? HR departments, educational institutions (typically universities), product teams, marketers, and researchers all use survey software. Because survey software can be used to structure and distribute surveys in a multitude of ways, the user base is extremely diverse and the use cases varied. Each group uses survey software to gather specific sets of information. **Marketers —** Marketers use survey software to gauge customer reaction to advertisements and campaigns they produce. They also use these solutions to conduct in-depth market research, laying the groundwork for product development and marketing campaigns by seeing what their target demographic wants and needs. **Academic Researchers —** Researchers use survey software to collect the data that drives their insights. A lot of academic research, particularly in the social sciences, is conducted using surveys, and survey software is increasingly used to carry out those surveys. **HR Departments —** Human resources professionals use survey software to carry out employee satisfaction surveys. These surveys typically hit on things like employee happiness, the perceived availability of career advancement opportunities, company culture, and more. Tools, like the net promoter score (NPS), can be tabulated from the answers given to gauge overall employee contentment with their workplace. **Product Teams —** Product teams can use survey software to solicit customer feedback on their product. They can ask questions about specific features, desired features, and more to improve upon their existing product. This can always be a vital tool but is particularly useful in the initial stages of development. ### Kinds of Survey Software There are three main types of survey software: telephone, in-person, and web-based. Telephone survey software automates the process of calling people and collecting and recording their answers. Computer-assisted in-person survey software is designed to be used for in-depth answer collection when both parties, interviewer and interviewee are in the same room. There are prompts delivered via the software interface on both sides. Entirely web-based survey software is the most common type and is conducted entirely online. ### Survey Software Features Survey software often contains, but is not limited to, the following features: **Survey Builder —** Survey software comes with a feature, often a drag-and-drop tool, that enables users to easily build surveys within the solution. This tool allows users to craft every aspect of the survey, including the form of question, the layout of the survey, and more. **Survey Template —** Survey solutions typically offer pre-built templates for users to save time when creating surveys. These templates will vary depending on the type of survey being constructed. For example, a survey to gather feedback for academic research will look a lot different from a market research survey put together by a marketing team. **Multimedia Support —** Certain surveys work better when there is rich media included. Some survey solutions offer the ability to include multimedia like images, videos, and more. **Analytics —** This feature allows users to gain insights from the data collected within the software. The analytics capabilities within survey software can range from fairly basic to quite complex, with the ability to have different types of weighting, filtering, and multivariable analysis. **Email Distribution —** Use email to distribute survey questions. This feature may be an integration or just built in to the application itself. **Mobility —** This feature allows users to distribute surveys via mobile devices, which is an increasingly important feature to have, as people spend more time and conduct more activity on their phones and tablets than ever before. #### Additional Survey Software Features **Multilingual Support —** The ability to produce surveys in multiple languages can be vital if conducting international data collection. **White-Labeling —** This feature allows users to completely brand their surveys with their company or organization logo and feel. The fully branded survey may be helpful in raising brand awareness. **Answer Scoring —** Survey software can calculate survey scores automatically, which is dependent on the scoring algorithm for each survey. The algorithm sets the weight of different questions to determine the final score. **Answer Flows —** This feature handles the survey’s reaction to different answers that are given. As users go through the survey, different paths may be taken, depending on their answers to certain questions. ### Trends Related to Survey Software There are several trends that are currently affecting the survey software market. Some of the major ones include an increase in focus on the customer experience with the product, a paradigm shift to thinking about the customer experience as a whole. **Customer Experience Ecosystem —** Companies have begun to focus on every single customer touchpoint. Instead of just focusing on surveying for product feedback, companies will use survey tools to gain insights into how customers perceive their support and all of the other interaction points with the company. The multiuse nature of survey software will facilitate the gathering of this data. **Real User Feedback —** This is an increasingly important aspect of solidifying trust in a customer base. Potential customers want to see real user feedback to verify a product’s qualifications. This feedback is often collected using survey software, which allows customers to air grievances or wholeheartedly endorse products. The important thing here is the transparency that real user reviews allow a company to stamp its product with. **Multi-Channel Options —** The public is living in different portions of the digital world more and more. The increase in mobile phone usage that accompanied the proliferation of smartphones has driven an increased need for companies to reach customers at different touchpoints. Mobile versions of survey software applications are popping up everywhere, allowing users to gather data from multiple channels. Certain people still prefer phone surveys. Survey software has adapted to cover all available avenues to questioning. **Artificial Intelligence —** The rise of AI has affected the survey industry, in addition to many others. Applications are now using machine learning to help surveyors engineer new question sets and analyze the data they receive from those they survey. The number of survey solutions that incorporate machine learning and AI in their software should continue to increase going forward. **Personalized Questions —** Personalized question sets are the new normal. As survey solutions offer increasingly complex survey creation options, including skip logic and varied survey paths dependent on the answers to survey questions, there are more options for surveyors to engineer complicated surveys that will get them valuable data. **Pulse Surveys —** Pulse surveys are increasing in popularity. These are extremely short surveys, often just a question long, to gauge customer satisfaction. (You may have seen these in retail stores or airports, where the question is often about how your experience was and the possible answers range from a sad face to a smiley face.) Survey software will accomodate more of these pulse surveys going forward. ### Potential Issues with Survey Software **Subpar Answers —** This is a potential issue that can hamper the data collection process, particularly during anonymous surveys. If someone’s name is not attached to something, they might feel less of an obligation to fill out answers to the extent they otherwise might. **Survey Question Ambiguity —** This issue is not exclusive to surveys conducted with survey software but is still something to be aware of. If a company wants to use the data gathered by their survey, it should ensure that the open-ended questions are clear and the answers can be standardized. Ambiguities in the questions can lead to bad data, which then defeats the purpose of carrying the survey out in the first place. **Privacy —** The issue of survey data being exposed is always a concern, so organizations should take extra steps to ensure that the data they collect is being protected. ### Software and Services Related to Survey Software Survey software often integrates with third-party solutions in [marketing software](https://www.g2.com/categories/marketing) categories. [**CRM Software**](https://www.g2.com/categories/crm) **—** Survey solutions sometimes integrate with CRM software to provide users with survey data attached to customer profiles. **Marketing Software —** Survey software also usually interacts with marketing software to provide marketing solutions with access to data that can help shape strategy. ### What are the best software tools for creating professional surveys? Here are some leading software platforms for creating professional, high-quality surveys with ease: - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) offers advanced survey templates and logic features that make it easy to design polished, professional-grade surveys. - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews)provides enterprise-level survey capabilities with deep analytics, ideal for high-stakes research and strategic feedback. - [Typeform](https://www.g2.com/products/typeform/reviews) creates visually engaging, conversational surveys that feel more interactive and user-friendly for respondents. - [Jotform](https://www.g2.com/products/jotform/reviews) combines powerful form-building with customizable survey layouts to support professional branding and design flexibility. - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) delivers robust survey tools with multilingual support and analytics, perfect for global teams seeking polished insights. ### What are the most user-friendly survey software tools for small teams? Here are some of the most user-friendly survey tools ideal for [small teams](https://www.g2.com/categories/survey/small-business) looking to gather quick, actionable insights: - [Google Workspace (Forms)](https://www.g2.com/products/google-workspace/reviews) is easy to set up and share. Google Forms is ideal for small teams looking to create quick surveys with built-in collaboration. - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) offers a clean interface and seamless integration with Microsoft 365, making it a natural fit for small teams already using Office tools. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) delivers conversational, mobile-friendly surveys with a minimal learning curve—perfect for small teams focused on engagement. - [Jotform](https://www.g2.com/products/jotform/reviews) provides a drag-and-drop builder with flexible templates, enabling small teams to launch polished surveys without technical skills. - [Typeform](https://www.g2.com/products/typeform/reviews) features a visually appealing, step-by-step format that enhances the user experience and simplifies data collection for lean teams.