Optimal

Show rating breakdown
73 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.4
Serving customers since
2007
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49
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Optimal Reviews

Review Filters
Profile Name
Star Rating
49
20
2
2
0
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
11/09/2026
Validated Reviewer
Review source: Organic

Powerful Research Tools That Save Time and Surface Insights

I like Optimal’s card sort and tree testing tools because they’re better structured for our research needs than other platforms. I also like the AI interview tools for helping with video analysis. The analysis, reports, and AI insights save time and help me uncover opportunities quickly, so projects can make the decisions they need. I found the initial setup easy.
Verified User in Hospitality
IH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
09/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

User-Friendly Interface, Helpful Guides, and Reliable Performance

I like that it has a very user-friendly interface. The guides they provide are straight to the point and very helpful. Also, in the past 4–5 years I’ve been using it, I haven’t really experienced any issues or errors.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
09/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Beginner-Friendly UI That Works for Both Novices and Experts

I appreciate that the Optimal team is continually refining their software and delivering user-friendly tools that are easy to use.

About

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HQ Location:
Wellington, NZ

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What is Optimal?

Optimal is a comprehensive user insights platform that transforms how businesses understand and engage with their customers. Whether you're designing new products, optimizing existing experiences, or validating strategic decisions, Optimal helps teams create exceptional user experiences that drive business growth. With Optimal, you can gather real user insights to test, validate, and optimize your products, designs, and experiences. Join thousands of teams and leading companies like Apple, Netflix, Amazon, Spotify, Nike, and Lego using Optimal to make confident decisions in days, not weeks.

Details

Year Founded
2007