I like its simplicity and the chat customer service tool. The initial setup was very easy.

The team at Rival has been so helpful with our survey and chat needs. They are communicative, helpful, and also have a huge wealth of knowledge and experience to support with their chat technology.

Over the years, I’ve worked across various industries in Consumer Insights and Research functions, collaborating with many community research vendors. I can fully attest that Rival Technologies stands out as a well-rounded platform with an exceptional service team. While we're still fairly new to the platform & services, we've already been able to act on many findings from our Rival community. What we love: Quick and seamless implementation - No one enjoys implementing a new vendor, especially when the implementation has recruitment involved. Rival really led this song and dance, making the implementation effortless on our end. High-quality insights driven by a conversational approach - We've found their conversational approach to really help open up consumers. This really enables them to give authentic insights that helps us make clearer, strategic decisions. An outstanding service team that’s always available to answer our many questions - I'd be remise without calling out this group. They're always open to problem solving together, on top of any requests and questions we have and are quickly learning our business/styles of requests & understanding the types of insights we're looking for. Continuous innovation, with both the tool and team constantly improving - We went with Rival because we wanted a team and software that wasn't stagnant. In the 6 months we've been using the software, we've been many improvements. Their AI capabilities, reports