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CustomerHero Reviews & Product Details

We deliver world-class solutions for online surveys – from gathering data and analysis to undertaking appropriate actions that change brand recognition for the better.

Seller

CustomerHero

Discussions

CustomerHero Community

Languages Supported

English, Polish

Product Description

CustomerHero Transform Feedback into Growth. Become a Customer Hero. CustomerHero is an all-in-one Voice of Customer (VoC) platform designed to help organizations capture, analyze, and act on customer feedback in real-time. Built with flexibility, scalability, and insight at its core, CustomerHero empowers companies of any size and industry to create exceptional customer experiences. With modules for omnichannel feedback collection, AI-powered sentiment analysis, and dynamic dashboards, CustomerHero turns every customer interaction into actionable intelligence. Its “Close the Loop” feature ensures rapid responses to negative feedback, helping teams transform complaints into moments of loyalty. Whether you're managing a nationwide retail chain, a quick-service restaurant network, a logistics fleet, or a public service institution, CustomerHero adapts to your structure, brand, and goals. The platform is fully customizable, whitelabeled, and secure—hosted under your domain with ISO 27001-level compliance. Backed by a team with over 20 years of VoC expertise and trusted by 200+ organizations, CustomerHero delivers not just software, but partnership—professional services, consulting, and implementation support included. Key Features: - Omnichannel Feedback Capture (web, SMS, QR, app, chat) - AI-Powered Feedback Analysis - Real-Time Alerts & Role-Based Dashboards - Feedback multisource (surveys, Google Reviews / Yelp reviews, customer complaints, social media and online media monitoring data etc.) - Close the Loop Automation - Custom Branding & Secure Hosting - Seamless Data Migration Ideal For: Enterprises, restaurants, public sector, hospitality, retail, and utilities. CustomerHero: because great customer experience starts with listening—and grows with action.

Overview by

Marcin Racino (Co-Founder w Startquestion.com)

Pricing

Pricing provided by CustomerHero.

Business

$49

per month

Enterprise

$99

per month

View More Pricing Information

Top-Rated Alternatives

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CustomerHero Media

Use "the ultimate question" in your survey

Select one of 18 types of questions, add multimedia, define the display logic.

Create a stylish report with data presentation in one of the popular formats.

Send your survey with one of the most popular providers

Select one of the available skins or create your own

G2 reviews are authentic and verified.

Here's how.

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

9/23/2020

"Advantages and disadvantages of software Startquestion Webankieta"

5/5

What do you like best about CustomerHero?

Startquestion Webankieta is worth to take in consideration and start with, because: is easy, intuitive for user, has many options to use in different configurations. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

There, I did not find disadvantages, might be only one, in questions I needed to have window with long description, available after click and disappear after click, what option does not exist. To do so it was required more time and used link to cloud file. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerHero:

Startquestion Webankieta is easy, in case of any obstacles there is competent support, which responds within hours what sometimes is very important Review collected by and hosted on G2.com.

What problems is CustomerHero solving and how is that benefiting you?

Startquestion Webankieta is useful for me to research in my Ph. D. thesis in multinational companies with many people on different level of hierarchy. By using Startquestion Webankieta I save my time, from the other hand that tools is very professional and add good impression about professionality of my research. Review collected by and hosted on G2.com.

Jessica H.

Dual Student - Digital Marketing and Communication Manager

Mid-Market (51-1000 emp.)

3/16/2020

"Excellent tool and customer service!"

5/5

What do you like best about CustomerHero?

We enjoyed working with Startquestion. It is a useful survey platform, with a very easy to use interface. The service is extremely easy to use, intuitive, very graphically friendly as well as the filling out of the survey. The results are clear, and it is quite easy to get the information you need. I highly recommended the program and the whole experience. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

We would not change anything as the platform was fulfilling all our needs! Review collected by and hosted on G2.com.

Recommendations to others considering CustomerHero:

Take advantage of the program and customer service. Do not hesitate to ask any questions, you will receive great and valuable advice! Review collected by and hosted on G2.com.

What problems is CustomerHero solving and how is that benefiting you?

Thanks to Startquestion we got feedback from our customers, allowing us to improve our business based on their needs. Review collected by and hosted on G2.com.

Olga S.

Small-Business (50 or fewer emp.)

1/20/2020

"Good platform for good value"

5/5

What do you like best about CustomerHero?

World class support team which helped on every step. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

I didn't like that I don't have the opportunity to work on this more often. Review collected by and hosted on G2.com.

Curtis M.

Forklift Operator

Consumer Goods

Enterprise (> 1000 emp.)

11/30/2017

"User and Creator Friendly"

4/5

What do you like best about CustomerHero?

Startquestion is extremely easy to use as a creator for the surveys, and has numerous pre-made survey templates to choose from, or you can completely start with a blank template. All pre-made surveys have customization, so it is easy to change, add, or delete questions per your specific needs. The layout of the survey website is aesthetically pleasing, and functionality is smooth without any difficulty transitioning from Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

Some data sets are not as thorough as we would like, and some filter features are not available for all users or not available at all. Customization is typically easy, but being able to customize data sets for exactly what it is we need is not as easy as we would like. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerHero:

Startquestion is an easy solution to obtaining data sets for your organization. Review collected by and hosted on G2.com.

What problems is CustomerHero solving and how is that benefiting you?

We need data about our consumers, the purchasers of our products. We are able to sort by type of consumer, both direct warehouse and store purchasers. Review collected by and hosted on G2.com.

Piotr K.

Senior Affiliate Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

5/20/2018

"professional and friendly"

5/5

What do you like best about CustomerHero?

The Startquestion platform is very easy for users and intuitiveness. The platform is very friendly for users.

Support answers questions very quickly. They are very helpful.Highly recommended program. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

I did not find any functional bugs. The service should be a little cheaper. Review collected by and hosted on G2.com.

Harshal P.

Software Engineer

Defense & Space

Mid-Market (51-1000 emp.)

11/30/2017

"Excellent ! Very helpful to manage your client "

4.5/5

What do you like best about CustomerHero?

Some the features I like most are mentioned here

- Emailing surveys

- Data sets

- Survey Interface

- Custom Reports Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

Some of the features are needed to be improved .I am mentioning some of them here .

- Report stability

- Diversity of templates

- Exporting data

- Sorting questions

- Image questions Review collected by and hosted on G2.com.

Recommendations to others considering CustomerHero:

Use it's free version and have look how easy it is to be in use . Review collected by and hosted on G2.com.

What problems is CustomerHero solving and how is that benefiting you?

Thanks to Startquestion as we got feedback from our audience from very large amount and got to know which services are needed to be improved .It is very much easy to create and get feedback from users .Even they are providing facility to integrate it on social media and speed of survey creation is very fast . Review collected by and hosted on G2.com.

Piotr S.

WPI Team Leader PSA Poland / Warranty Auditor

Automotive

Mid-Market (51-1000 emp.)

11/17/2017

"Favourite solution for science research"

4.5/5

What do you like best about CustomerHero?

+ Customer service 10/.10

+ Ease to set up the survey

+ Ease to use customer interface Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

They do a great job! No issues to solve. Review collected by and hosted on G2.com.

Adam U.

Kierownik projektu badawczego

Mid-Market (51-1000 emp.)

2/28/2018

"Startquestion "

5/5

What do you like best about CustomerHero?

Startquestion is a complete platform for sociological and market research. This is one of the best products in this category. He does research: quickly, anonymously and safely. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

I have been using this platform for 2 years. I did not find any functional bugs. The service should be a little cheaper. Review collected by and hosted on G2.com.

Aleksandra D.

Fotograf imprez, obróbka cyfrowa zdjęć

Small-Business (50 or fewer emp.)

3/5/2018

"Very usefull and professional."

4/5

What do you like best about CustomerHero?

I really like how looks questionnaire, very modern and clear. I like the most how website shows results of my survey. Review collected by and hosted on G2.com.

What do you dislike about CustomerHero?

I dislike only one thing. Sometimes i had to wait to long for contact with support. Review collected by and hosted on G2.com.