# CustomerHero Reviews **Vendor:** CustomerHero **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.8/5.0 **Total Reviews:** 19 ## About CustomerHero We deliver world-class solutions for online surveys – from gathering data and analysis to undertaking appropriate actions that change brand recognition for the better. ## CustomerHero Reviews ### 1. Advantages and disadvantages of software Startquestion Webankieta **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about CustomerHero?** Startquestion Webankieta is worth to take in consideration and start with, because: is easy, intuitive for user, has many options to use in different configurations. **What do you dislike about CustomerHero?** There, I did not find disadvantages, might be only one, in questions I needed to have window with long description, available after click and disappear after click, what option does not exist. To do so it was required more time and used link to cloud file. **Recommendations to others considering CustomerHero:** Startquestion Webankieta is easy, in case of any obstacles there is competent support, which responds within hours what sometimes is very important **What problems is CustomerHero solving and how is that benefiting you?** Startquestion Webankieta is useful for me to research in my Ph. D. thesis in multinational companies with many people on different level of hierarchy. By using Startquestion Webankieta I save my time, from the other hand that tools is very professional and add good impression about professionality of my research. ### 2. Excellent tool and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Dual Student - Digital Marketing and Communication Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about CustomerHero?** We enjoyed working with Startquestion. It is a useful survey platform, with a very easy to use interface. The service is extremely easy to use, intuitive, very graphically friendly as well as the filling out of the survey. The results are clear, and it is quite easy to get the information you need. I highly recommended the program and the whole experience. **What do you dislike about CustomerHero?** We would not change anything as the platform was fulfilling all our needs! **Recommendations to others considering CustomerHero:** Take advantage of the program and customer service. Do not hesitate to ask any questions, you will receive great and valuable advice! **What problems is CustomerHero solving and how is that benefiting you?** Thanks to Startquestion we got feedback from our customers, allowing us to improve our business based on their needs. ### 3. Good platform for good value **Rating:** 5.0/5.0 stars **Reviewed by:** Olga S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2020 **What do you like best about CustomerHero?** World class support team which helped on every step. **What do you dislike about CustomerHero?** I didn't like that I don't have the opportunity to work on this more often. **What problems is CustomerHero solving and how is that benefiting you?** I had to conduct research with employees at my company. ### 4. User and Creator Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Curtis M. | Forklift Operator, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about CustomerHero?** Startquestion is extremely easy to use as a creator for the surveys, and has numerous pre-made survey templates to choose from, or you can completely start with a blank template. All pre-made surveys have customization, so it is easy to change, add, or delete questions per your specific needs. The layout of the survey website is aesthetically pleasing, and functionality is smooth without any difficulty transitioning from **What do you dislike about CustomerHero?** Some data sets are not as thorough as we would like, and some filter features are not available for all users or not available at all. Customization is typically easy, but being able to customize data sets for exactly what it is we need is not as easy as we would like. **Recommendations to others considering CustomerHero:** Startquestion is an easy solution to obtaining data sets for your organization. **What problems is CustomerHero solving and how is that benefiting you?** We need data about our consumers, the purchasers of our products. We are able to sort by type of consumer, both direct warehouse and store purchasers. ### 5. professional and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr K. | Senior Affiliate Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2018 **What do you like best about CustomerHero?** The Startquestion platform is very easy for users and intuitiveness. The platform is very friendly for users. Support answers questions very quickly. They are very helpful.Highly recommended program. **What do you dislike about CustomerHero?** I did not find any functional bugs. The service should be a little cheaper. **Recommendations to others considering CustomerHero:** E-mail marketing research **What problems is CustomerHero solving and how is that benefiting you?** I needed a special platform to conduct the test on my University. I'm writing a Bachelor. ### 6. Excellent ! Very helpful to manage your client **Rating:** 4.5/5.0 stars **Reviewed by:** Harshal P. | Software Engineer, Defense & Space, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about CustomerHero?** Some the features I like most are mentioned here - Emailing surveys - Data sets - Survey Interface - Custom Reports **What do you dislike about CustomerHero?** Some of the features are needed to be improved .I am mentioning some of them here . - Report stability - Diversity of templates - Exporting data - Sorting questions - Image questions **Recommendations to others considering CustomerHero:** Use it's free version and have look how easy it is to be in use . **What problems is CustomerHero solving and how is that benefiting you?** Thanks to Startquestion as we got feedback from our audience from very large amount and got to know which services are needed to be improved .It is very much easy to create and get feedback from users .Even they are providing facility to integrate it on social media and speed of survey creation is very fast . ### 7. Favourite solution for science research **Rating:** 4.5/5.0 stars **Reviewed by:** Piotr S. | WPI Team Leader PSA Poland / Warranty Auditor, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about CustomerHero?** + Customer service 10/.10 + Ease to set up the survey + Ease to use customer interface **What do you dislike about CustomerHero?** They do a great job! No issues to solve. **What problems is CustomerHero solving and how is that benefiting you?** Process of Data Exploaration Maturity Level Assessment. ### 8. Startquestion **Rating:** 5.0/5.0 stars **Reviewed by:** Adam U. | Kierownik projektu badawczego, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about CustomerHero?** Startquestion is a complete platform for sociological and market research. This is one of the best products in this category. He does research: quickly, anonymously and safely. **What do you dislike about CustomerHero?** I have been using this platform for 2 years. I did not find any functional bugs. The service should be a little cheaper. **Recommendations to others considering CustomerHero:** Yes. The new innovations greatly facilitate the platform's operation. **What problems is CustomerHero solving and how is that benefiting you?** I did sociological research and market research quickly ### 9. Very usefull and professional. **Rating:** 4.0/5.0 stars **Reviewed by:** Aleksandra D. | Fotograf imprez, obróbka cyfrowa zdjęć, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2018 **What do you like best about CustomerHero?** I really like how looks questionnaire, very modern and clear. I like the most how website shows results of my survey. **What do you dislike about CustomerHero?** I dislike only one thing. Sometimes i had to wait to long for contact with support. **Recommendations to others considering CustomerHero:** Very helpfull, easy and clear! **What problems is CustomerHero solving and how is that benefiting you?** Startquestion provide fast and clear informations about people preferences. ### 10. The best web survey I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about CustomerHero?** The most important thing for me is simplicity! It's really useful and userfriendly tool. **What do you dislike about CustomerHero?** Hmm, it's hard to say, cause Startquestion is close to perfection! **Recommendations to others considering CustomerHero:** I would only say positives. If you're looking for perfect tool to web surveys, you can't find better! **What problems is CustomerHero solving and how is that benefiting you?** - easy contact with users - collect so much data ### 11. The best research tool **Rating:** 4.5/5.0 stars **Reviewed by:** Karolina J. | Specjalista HR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about CustomerHero?** Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy. The results are clear and easy to get the information you need. **What do you dislike about CustomerHero?** I did not find anything that I did not like **Recommendations to others considering CustomerHero:** Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy. The results are clear and easy to get the information you need. **What problems is CustomerHero solving and how is that benefiting you?** In-house employee surveys, product quality surveys ### 12. Sensational service **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena Z. | Przewodnicząca, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2017 **What do you like best about CustomerHero?** We really like Startquestion. It is a useful survey platform, with a very easy to use interface. Highly recommended program. **What do you dislike about CustomerHero?** We would not change anything in the platform Startguestions. **Recommendations to others considering CustomerHero:** Take advantage of the program. Recommendable. Easy to use, transparent inerface. **What problems is CustomerHero solving and how is that benefiting you?** Thanks to Startguestion we got a feedback from people that we help. As a result, we are aware of their needs and we are able to help them right away. ### 13. Not just for surveys! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2017 **What do you like best about CustomerHero?** I like that I can create forms and quizzes in addition to a traditional survey and they have templates to choose from. **What do you dislike about CustomerHero?** Not very fond of the UI - seems a bit dated. I would like them to make it more "Survey Monkey" like so its not so drab. **What problems is CustomerHero solving and how is that benefiting you?** I think this provides a nice alternative to Survey Monkey. Having more options is nice. ### 14. Perfect for entry level survey makers **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra G. | Partner Programs Operations Specialist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about CustomerHero?** I love how easy this site is to use. Its clean and simple and makes surveys fun! **What do you dislike about CustomerHero?** Nothing, this had everything a user was looking for and more. **Recommendations to others considering CustomerHero:** Its great, simple and very easy to use **What problems is CustomerHero solving and how is that benefiting you?** I was solving the need to create surveys in school ### 15. Easy to use, great customer care, powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2017 **What do you like best about CustomerHero?** I really like Startquestion as a survey platform. I used Startquestion at my daughter's school. The report was very good. Great customer service as well. **What do you dislike about CustomerHero?** I would not change anything in the platform Startguestions. I haven' t encountered any obstacles worth mentioning, everything was fine. **Recommendations to others considering CustomerHero:** Yes, I recommended Startquestion - it is a very powerfull tool and easy-to-use interface. **What problems is CustomerHero solving and how is that benefiting you?** We have accomplished gathering lots of feedback from parents in regards to workload of children's homework. ### 16. Super simple, great customer care and good value **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna S. | Customer Success Master, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2017 **What do you like best about CustomerHero?** I really like Startquestion as a survey platform. The first tier paid service plan is all we need, giving great flexibility, easy-to-use interface. **What do you dislike about CustomerHero?** Some of the advanced features can be harder to use if you don't use this product on a regular basis, but customer care helps a lot. **What problems is CustomerHero solving and how is that benefiting you?** Exit survey, Employer branding, eNPS, NPS ### 17. Great for managing client experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michał O. | Właściciel, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2017 **What do you like best about CustomerHero?** We use Startquestion extensively at our company. The reporting capabilities are very good and easy to use. Great customer service as well. **What do you dislike about CustomerHero?** We really have no issues with the Startquestion Platform, I think they do a great job. **What problems is CustomerHero solving and how is that benefiting you?** We care a lot about customer experience in our stores. Sending NPS surveys have helped us get some quality feedback and grow sales. It makes us feel like we are delivering a modern user experience to our customers. ### 18. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz K. | Front-End Developer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2017 **What do you like best about CustomerHero?** Easy to set up, powerful tool. Enjoyed the customer service as well. **What do you dislike about CustomerHero?** We have not encountered any obstacles worth mentioning, everything was fine. **What problems is CustomerHero solving and how is that benefiting you?** We have accomplished gathering lots of feedback from our visitors in regards to our service's future improvements. ### 19. Startquestion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about CustomerHero?** Reliability, easy of use, survey interface **What do you dislike about CustomerHero?** Page layout, pricing options, better integration w/other software **What problems is CustomerHero solving and how is that benefiting you?** Measure client satisfaction ## CustomerHero Discussions - [What is Startquestion used for?](https://www.g2.com/discussions/what-is-startquestion-used-for) - [View CustomerHero pricing details and edition comparison](https://www.g2.com/products/customerhero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A47%3A00+-0500&secure%5Bsession_id%5D=d7dbaf62-fe91-41cb-9ba6-796284f429f2&secure%5Btoken%5D=30200b75023fb878be54645ad4bc9eaadac58f92a4475df7f46f3ca5b2b260ea&format=llm_user) ## CustomerHero Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top CustomerHero Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,177 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,013 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)